70SBUR23Q00000044 Q_As.pdf
PDF 422 KB Posted
- Attached to
- USCIS Contact Center Assessment Federal contract opportunity
- Solicitation number
- 70SBUR23Q00000044
About this file
This document contains a federal contract opportunity solicitation and related questions and answers file. The U.S. Citizenship and Immigration Services (USCIS) is seeking assessment services for its Contact Center operations. The solicitation involves conducting focus groups to gather stakeholder feedback on USCIS telephone, website, office visit, and military help line services. Specific areas of inquiry include understanding of the immigration process, reasons for applying or not applying for benefits, and comprehension of information sources. The Contact Center currently receives over one million calls per month through its tiered interactive voice response and live agent systems. The selected vendor will assess interactions across these contact channels to identify opportunities to enhance the customer experience.
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| File | Type | Posted |
|---|---|---|
| 70SBUR23Q00000044.pdf |
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Text version
Question Number
Attachment Number Section Number
Page Number
Paragraph Questions and Comments Answers
Attachment 3:
Evaluation Factors
77 of pdf file
My team and I have been going through the USCIS Contact Center Assessment RFP, and noticed that there is no section labeled Attachment 3 (Evaluation Factors). But I saw that page 77 has the words “Evaluation Factors” in the first paragraph, and assumed that this is Attachment 3.
Can you please confirm this?
This is correct. The Evaluation Factors start on Page 77 and continue to the end of the pdf file.
52.219-30 14 of pdf file
Can a firm self certify in their reps & certs in SAM.gov to be eligible for award as a WOSB firm?
A WOSB firm must be compliant with FAR 19.1505(d) to submit an offer. The contracting officer will follow FAR 19.1505(e),(f), (g), and (h) upon receipt of all offers.
February 23, 2023 U.S. Citizenship & Immigration Services (USCIS)
Customer Service and Public Engagement Center (CSPED)
USCIS CONTACT CENTER ASSESSMENT
70SBUR23Q00000044
Answers to Questions Received
File details come from the government source that posted it. Updated .