Statement_of_Work_(SOW)_Jackman_-_Custodial_and_Trash_20107619.pdf

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Department of Homeland Security

US Customs and Border Protection

STANDARD

STATEMENT of WORK

For

Building Operational Services Custodial and Trash/Waste Removal

Contract Standards

Location:

Jackman Border Patrol Station

229 Long Pond Road, Jackman, ME 04945

Contract Officer Information:

Shelly Julien – Contract Specialist Email: shelly.a.julien@cbp.dhs.gov mailto:shelly.a.julien@cbp.dhs.gov

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Statement of Work

TABLE OF CONTENTS

Page

1.0 Introduction………………………………………………. 03

2.0 General Requirements…………….……………………… 03

3.0 Scope………………………………………………….….. 03

4.0 Description of Tasks and Deliverables…………………… 03

4.1 Custodial Services..………………………………..03

4.2 Lawn and Grounds Maintenance…………………. 07

4.3 Trash/Waste Removal…………………………….. 08

4.4 Snow Removal……………………………………. 09

4.5 Pest Control……………………………………….. 10

5.0 Site Specific Other Items…………………………………. 12

6.0 Supplies, Materials, Equipment, and Utilities……………. 13

7.0 Supervision – Contractor’s Management Contact………... 13

8.0 Other Contractor Considerations………………………….. 14

9.0 Accident Report Procedures……………………………

10.0 Use of Premises….. …………………………………….. 14

11.0 Legal Requirements, Permits, and Code Compliance

12.0 Hazardous Materials…………………………………….. 14

13.0 Physical Security…..……………………………………..14

14.0 Personnel Conduct, Supervision, Task Frequency

Schedules, Manager Qualifications ………………….….. 15

15.0 Quality Control Program………………………………... 16

16.0 Surveillance by Customer Complaint ………………….. 16

17.0 Modifications, Change Orders, Deviations ……………... 16

18.0 General Information ……………………………….…… 16

19.0 Definitions ………..…………………………………….. 17

Attachment A – Worksite Specification Statement

Attachment B – Task and Frequency Chart – Custodial and Trash

Attachment C – Environmental Requirements

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1.0 INTRODUCTION

This Statement of Work (SOW) is intended to support the facility services at U.S. Custom and Border Protection (CBP) sites. All service work shall be performed on CBP properties as specified by Building Entity (BE).

Typical service work will be performed within a 5 to 7 day week observed by the building occupants, unless changes are specifically approved by the Contracting Officer’s Representative (COR) or Government Authorized Representative. Site descriptions for Building Entity (BE) are located on the “Worksite Specification Statement” document as Attachment A. The Contractor agrees that the “Task and Frequency Chart” attached to this document as Attachment B and completed by a Government Authorized Representative or COR will act as, but not be limited to, the minimum tasks and frequencies to be performed by the Contractor. CBP is mandated by legislation, and executive order to purchase products that are good for the environment. The Contractors minimum environmental requirements are presented on Attachment C.

2.0 GENERAL REQUIREMENTS

All work shall be performed as specified at the U.S. Customs and Border Protection (CBP) Building Entity (BE) Site defined in Section 3.3 below. Custodial services will be performed within the normal five to seven-day week observed by the building occupants, unless changes are specifically approved by the Contracting Officer's Representative (COR) or Government Authorized Representative.

No work shall be performed when the government has no work force on duty available for the inspection of the contractor's work unless prior approval of the Government Authorized Representative is obtained. Heavy duty cleaning shall be completed after the normal working hours of the building occupants. Heavy duty cleaning is defined as any custodial cleaning work that will negatively impact the production of a work group.

3.0 SCOPE

The Contractor shall provide all management, supervision, labor, transportation, supplies, and equipment (except as otherwise provided), and shall plan, schedule, coordinate and assure a clean, neat and professional appearance at the CBP site. The Contractor shall provide custodial and related services in accordance with the requirements of this SOW.

The “Task and Frequency” Chart for this property is set forth in Attachment B of this SOW.

4.0 DESCRIPTION OF TASKS AND DELIVERABLES

See check marks to the left of each of the services to be included in this contract agreement.

The Contract Services Guidelines for the Contractor are given below, but may not be limited to just those items listed. Questions should be addressed to the Government Authorized Representative.

4.1 Custodial Services

4.1.1 Vacuum Carpet. The contractor shall vacuum all carpeted floor areas so that after vacuuming, the carpet is clean, free of all visible litter, dust, and soil. The contractor shall remove all spots.

X Custodial Services __ Land and Grounds Maintenance X Trash/Waste Removal __ Snow Removal ____ Pest Control

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The contractor is only responsible for removing spots smaller than two square feet. All tears, burns, and raveling shall be brought to the attention of the person in charge of the building entity or their designated representative.

4.1.2 Shampoo Carpet. All locations with carpet shall be shampooed per the carpet manufacturer’s recommendations, and shampooing standards, to be free of spots, stains, chemicals and moisture.

The carpet along the walls and in corners shall also be free of spots and stains. The carpet shall be free of unsavory odors including lingering cleaning product odors.

4.1.3 Sweep Floors. The Contractor shall sweep all non-carpeted floor surface areas, including corners and abutments, so that after sweeping the floors are free of spills, trash, visible litter, dust, and debris. No dirt shall be left in corners, under furniture or behind doors. The Contractor shall move chairs, trash receptacles, and easily movable items to sweep underneath and return them to their original positions

4.1.4 Mopping. The contractor shall damp mop and spray buff the tile and resilient flooring areas, unless specified otherwise by the material manufacturer’s recommendations, or industry standards, including corners and abutments, so that after mopping, they are clean and free of dirt, water streaks, rust stains, mop marks, string, gum, grease, tar and all foreign items and present an overall appearance of cleanliness.

4.1.5 Spray Buff Floors. The Contractor shall apply a uniform and non-slip floor finish coating, so that the floors have a glossy appearance, and are free of scuffmarks, heel marks, and other stains and discolorations. The Contractor shall not apply floor finish to surfaces that have not been cleaned. All surfaces shall be dry and the corners clean. The Contractor shall move chairs, trash receptacles, and easily movable items to mop underneath and return to original positions. The Contractor shall remove all splash marks or mop streaks on furniture, walls, baseboards etc., or mop strands remaining in the area. The Contractor shall display caution signs when cleaning floors in an area where people other than contract personnel are or will be present before the floors are dry.

4.1.6 Strip Wax and Apply New Wax. Strip and wax all hard surface floors in accordance with the manufacturer’s recommendations. If a new base coat of wax is required it shall be placed on the floor, so that after buffing, the finish is clean, glossy and uniform in all areas. The products used for this procedure should be those that are recommended by the material manufacturer and must provide a non-slip surface. There shall be no build-up of wax in corners, at doorstops, or next to carpeted areas.

4.1.7 Clean Walk-Off Mats. The Contractor shall vacuum all carpet-type entrance mats to remove soil and grit and to restore resiliency of the carpet pile (shampoo only if needed to restore resiliency and to maintain color definition). The Contractor shall sweep, vacuum, or hose-down outside rubber or polyester entrance mats to remove soil and grit. Soil and moisture underneath entrance mats shall be removed by the Contractor and mats returned to their normal location.

4.1.8 Remove Trash. The Contractor shall empty and return to their initial location all wastebaskets, cigarette butt receptacles (ash trays, butt cans, etc), and other trash containers within the area, including exterior receptacles if not part of an exterior maintenance agreement. Boxes, cans, and papers placed near a trash receptacle marked "TRASH" shall be removed by the Contractor. Any obviously soiled or torn plastic trash receptacle liners in such receptacles shall be replaced. The Contractor shall remove ashes and debris from community cigarette butt receptacles and place in a nonflammable container. The Contractor shall dispose of trash in plastic bags secured with bag

Pg. 5 of 19 ties. The Contractor shall pick up any trash that may fall from the dumpsters during the removal of collected trash. All solid waste collected as a requirement of this contract shall be placed in dumpster containers on the site.

4.1.9 Perform Low Dusting. The Contractor shall thoroughly dust all horizontal surfaces on furniture below 7’0” from the floor so that after dusting, all dust, lint, litter, and dry soil shall be removed from surfaces of cleared desks, chairs, file cabinets, and other types of office furniture and equipment, and from ledges, window sills, hand rails, etc.

NOTE: In dusting of horizontal spaces, working papers on desks shall not be disturbed. The Contractor shall not dust typewriters, computers, and other computer equipment, business machines and equipment of similar nature. There shall be no streaks. Corners, crevices, moldings and ledges shall be free of all dust. There shall be no oil, spots, or smudges on dusted surfaces caused by dusting tools.

4.1.10 Clean Glass. The Contractor shall damp wipe mirrors and both sides of all glass in doors, display cases and adjacent trim, partitions and bookcases and any other glass within approximately 7’0” of the floor so that after cleaning the glass, there shall be no traces of film, dirt, smudges, water, and shall not be cloudy.

4.1.11 Clean Exercise Room Equipment (if applicable). Wipe down surfaces of exercise equipment, including mats beneath the equipment, with a disinfectant that won’t damage or degrade any of the parts of the equipment. Exercise equipment shall be free of dirt, dust, streaks, and spots.

4.1.12 Clean Drinking Fountains. The porcelain or stainless steel surfaces shall be clean and bright, and they shall be free of dust, spots, stains, and streaks. Drinking fountains shall be kept free of trash, ink, coffee grounds, etc., and nozzles free from encrustation.

4.1.13 Perform Spot Cleaning. The Contractor shall perform spot cleaning by removing smudges, fingerprints, marks, streaks, etc., from washable surfaces of walls, partitions, baseboards, doors, floors and fixtures. The Contractor shall use germicidal detergent in restrooms, locker rooms, exercise rooms, break areas, and drinking fountains. The Contractor shall polish brass hardware, aluminum bars, and other metal on doors and cigarette urns with a polishing compound. The cleaning and polishing chemicals and compounds should be those recommended by the material manufacturer for the specific material. Chemicals and compounds used by the Contractor that damage the surfaces will become the responsibility of the Contractor to repair or replace to the satisfaction of Government Authorized Representative. After spot cleaning by the Contractor, the surface shall have a clean, uniform appearance, free of streaks, spots, and other evidence of removed soil.

4.1.14 Sweep and Damp Mop Restroom, Locker Room, Exercise Room, Shower Floors, Holding Cells, or Other Tiled or Smooth Surface Floors. The Contractor shall sweep the floor so it is free of visible litter, dust, and foreign debris, and then damp mop accessible areas. The Contractor shall disinfect all surfaces of partitions, stalls, faces of toilet bowls, urinals, lavatories, showers, dispensers, and other such surfaces, using a germicidal detergent. Damaged fixtures will be the responsibility of the Contractor to repair or replace to the satisfaction of the Government Authorized Representative.

4.1.15 De-scaling Restrooms, Showers, Holding Cells. The Contractor shall de-scale toilet bowls and urinals, so that after de-scaling, the entire surface shall be free from streaks, stains, scale, scum, urine deposits, and rust stains.

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NOTE: Holding cells will only be entered for the purpose of cleaning or re-supplying when detainees are not present.

4.1.16 Supply Restrooms, Locker Rooms, Kitchen/Break Areas, Holding Cells. The Contractor shall re-supply restrooms, locker rooms, kitchen/break areas, and holding cells with toilet paper, paper towels and hand soap so that after re-supplying, the rooms are stocked so that supplies do not run out prior to the next re-supply period.

NOTE: The contractor shall replenish all dispensers in all toilet rooms to maximum capacity during the last day of the contract period. Paper supplies and hand soap remaining at the termination of the last official workday shall not be removed from the dispensers.

4.1.17 Apply Floor Finish on Restroom and Locker Room Floors. The Contractor shall apply a uniform coating of non-slip floor finish so that the floor presents a uniform glossy appearance. Use products that are recommended by the material manufacturer. The Contractor shall remove floor finish solutions from baseboards, trash receptacles, lockers, toilets, and urinals, and return all moved items to the proper positions after applying floor finish.

4.1.18 Perform High Dusting. The Contractor shall perform high dusting, so that after dusting, all dust, lint, cobwebs, litter, and dry soil shall be removed from all surfaces 7'0" or more above the floor surface to include Venetian blinds, ceiling fans, where installed, and air supply/return vents.

Frequencies may vary according to accessibility and visibility.

4.1.19 Clean Window Surfaces. The Contractor shall clean interior and exterior window surfaces, so that after the windows have been cleaned, all traces of film, dirt, smudges, water and other foreign matter shall be removed from frames, casings, sill, and glass.

4.1.20 Light Fixtures. The Contractor shall clean both permanently mounted and freestanding government light fixtures, so that after cleaning, light fixtures shall be free of bugs, dirt, dust, grease, or other foreign matter. This includes the interior and exterior of the fixtures. Fixtures above typical ceiling height will be cleaned on the High Dusting schedule unless requested more frequently by the Government Authorized Representative.

4.1.21 Check and Replace Light Bulbs. The Contractor will check all interior lighting fixtures include the garage(s) and any lighting fixtures attached to the exterior of the building, and will remove and replace any burned out bulbs within 24 hours of occurrence. The Government shall provide all bulbs for Government fixtures. Parking lot light bulbs will be the responsibility of the electrical contractor responsible for the site electrical system.

4.1.22 Wash Venetian Blinds. Wash all Venetian blinds in buildings. Clean cords. Defective cords shall be reported to the Government Authorized Representative who will make arrangements for replacements. Both sides of Venetian blind slats shall be clean and free of dust and water spots.

Cords shall be free of dust, dirt, stains, and shall not be sticky to the touch.

4.1.23 Dust Venetian Blinds. Dust or vacuum all Venetian blinds. Both sides of Venetian blind slats shall be dusted with a dry cloth so that after dusting, no dust or lint remains.

4.1.24 Clean Air Conditioning Vents. Contractor will clean air conditioning vents so that they are free of any lint or dust and the surrounding area is free of discoloration. Vents above typical ceiling height will be cleaned on the High Dusting schedule or as requested by the Government Authorized Representative.

4.1.25 Clean Kennel Areas. The kennel should be free of all solid animal waste, lose hairs, dirt, litter and debris, inside and outside of the kennels. The sidewalks leading to the kennel should also be free of waste, dirt, litter and debris. All surfaces shall be cleaned with non toxic chemicals to a height of 84 inches. The surface debris and excess cleaning solution should be rinsed into the drains. All drain channels between the inside and outside kennel shall also be cleaned. Movable items to include the dog’s platform should be moved by the contractor to sweep underneath and

Pg. 7 of 19 return to its initial location. All solid waste should be collected and placed in designated containers. Spills of all biohazard waste shall be cleaned up immediately. All water hoses on the outside of the kennel shall be drained during temperatures of 32 degrees or below. Pull all hoses and other equipment out of dogs reach. Fully secure gates before releasing dogs to outside kennels.

4.2 Land and Grounds Maintenance

NOTE: Because of varying, uncontrollable, weather conditions affecting growth of vegetation work requirement frequencies specified in this section only define normal requirements. The Contractor is expected to maintain the grounds in a manner that will present a well-groomed appearance throughout the year.

The Contractor will sign in or provide notice upon arrival to the Government Authorized Representative and review the completed work with the Government Authorized Representative for visual approval before signing out.

4.2.1 Perform Grounds Cleaning. The Contractor shall clean grounds, landscape beds, driveways, parking areas, indoor parking areas, and sidewalks, so that after cleaning they are free of paper, trash, bottles and other discarded material. The Contractor shall remove empty boxes, and remove cans from the premises. Outdoor parking areas shall be hosed down with water to remove caked mud and dirt.

4.2.2 Grass Mowing. Grass shall not be cut while wet from heavy dew or rainfall, unless the job is specifically ordered by the Government Authorized Representative. The Contractor shall mow all lawn areas on the property such that a uniform grass height between 1½” to 3" is maintained at all times. The uniform grass height can be altered by the Government Authorized Representative for each facility. All grass shall present a well-groomed appearance at all times. Where practical, each successive mowing will be in different directions, at approximately right angles to the direction of the previous mowing. The cutting edges of all mowing equipment used will be kept in sharp condition. Bruising (grass blade ends turn brown) or rough cutting of grass will not be acceptable.

Mowers shall be of a type that causes clippings to be distributed evenly over the cut area. If the mowers used cause the grass to windrow, the windrowed grass shall be removed and hauled away from Government property to prevent thatch buildup. Aeration needs will be determined by the Government Authorized Representative.

4.2.3 Mowing of Non-landscaped Areas. The Contractor shall mow all non-landscaped (wild grass/weeds) areas including retaining water ponds at regular intervals during the year such that the wild grass does not exceed a height of three to six inches. The local Government Authorized Representative will define the maximum height per individual area. Grass cuttings of these areas will not be left in random piles or other unsightly conditions.

4.2.4 Grass Edging. Grass adjacent to asphalt or concrete walks or driveways shall be trimmed and present a neat appearance. The contractor shall trim grass so as to maintain a growth free area between 1" and 1½” away from obstacles such as buildings, curbs, walkways, flagpoles, signs, parking lots, and fences. The Contractor is to remove the roots of all weeds so as to maintain a 12" diameter growth free area around trunks of all trees and shrubs. Edging is to be done without the use of chemicals.

4.2.5 Shrubbery Trimming. All shrubs and hedges shall be maintained without the use of chemicals. Shrubs and hedges will be trimmed in a box fashion before new growth exceeds five inches. Warranted landscape materials that are dead or dying will be replaced within 30 days of identification at the Contractors expense if he supplied and planted them, and unit replacement pricing for non-warranted material replacements of dead or dying landscaping will be given to the Government Authorized Representative for approval prior to replacement of the material.

4.2.6 Weed Control. Weeds on building grounds shall be controlled and eliminated in order to present a neat, Pg. 8 of 19 well maintained appearance at all times. The Contractor shall maintain all landscaped areas (lawn and flowerbeds) weed-free without the use of chemicals. At the discretion of the Government Authorized Representative, where ongoing weed problems occur, environmentally safe chemicals approved for public use, or available off the self in stores, can be applied. If applicable, MSDS sheets must be presented to the Government Authorized Representative prior to the application.

4.2.7 Fertilizing. The Contractor shall spread fertilizer over landscaped areas so that the fertilizer covers the area evenly. Lawn areas shall have a healthy green color and appearance. The contactor shall provide equipment to spread fertilizer. The areas where fertilizer has been spread shall be watered to a depth of 1" after applying fertilizer.

4.2.8 Watering. The Contractor shall water shrubs, flowerbeds, hedges, trees and lawn areas. Watering shall be accomplished so that all landscaped areas are watered as needed per the specific plant needs and weather conditions, during the growing season. The Government shall provide hoses and sprinklers.

4.2.9 Rake and Remove Leaves. Fence areas, shrub beds, flowerbeds, turf areas, sidewalks, drains, roadways and other surfaces shall be maintained free of leaves.

4.2.10 Parking Lots, and Driveways. The Contractor shall sweep all asphalt and concrete parking lots and driveways, so that they are free of gravel, mud, weeds, leaves, rocks and other debris. Air blowers can be used to assist with the sweeping as long as all remaining loose unsightly debris is removed before the Contractor departs.

Weeds growing in cracks shall be eliminated by the use of an environmentally safe chemical agent with the MSDS information for it provided by the Contractor to the Government Authorized Representative. Oil spills shall be cleaned four times per year, using an oil absorbent compound or Government Authorized Representative approved alternate environmentally safe material provided by the Contractor. The compound shall not be left on the lot overnight or unsupervised with children or pets in the area. The Contractor shall take full responsibility for the proper disposal of the contaminated materials. The driveway or parking lot shall be free of oil or stains that can be tracked onto the sidewalk or into the building. Gravel driveways and lots shall be kept weed and debris free. Areas being cleaned shall be marked off with Contractor provided traffic cones.

4.3 Trash/Waste Removal

4.3.1 Disposal Procedure All trash/solid waste, natural vegetation disposal, and recyclable materials shall be removed from the premises to a disposal facility certified by the State/Local Government for such waste disposal.

The Contractor shall provide all the necessary equipment, permits, insurance, personnel, and supervision to perform this work. The Contractor shall also maintain the collection points, disposal bins, and dumpsters. Trash will be removed from the premises as often as necessary on a daily or weekly basis to ensure a sanitary and odor free environment. There shall be no overflow trash left around containers or in the trash rooms.

4.3.2 Container Location The Contractor shall place the requested collection/disposal bin/dumpster, of the agreed upon size, at an agreed upon location(s) at each CBP Facility. The date and time of servicing shall be coordinated between the Contractor and the Government Authorized Representative for each facility. The Contractor will insure that pickup services are performed so as to have little or no impact on the daily activities at the CBP facilities.

4.3.3 Project Coordination Changes to scheduled services shall be coordinated with the Government Authorized Representative.

4.3.3.1 CBP Staff Contacts The names and contact numbers of the CBP program contacts shall be provided upon contract award.

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4.3.4 Other Requirements No background checks are required for the Contractors drivers. The Contractors employees are expected to quickly perform their duties when servicing the trash containers and to exit the premises without delay. The Contractor is also required to establish and maintain an active status in the Government Central Contract Registration database (www.ccr.gov) in order to remain eligible for Option Year renewals.

4.4 Snow Removal

The guidelines outlined in this document DO NOT in any way supersede the CBP Emergency Procedures Manual, but provide supplemental guidance for site security, and achieving the maximum vehicle and pedestrian safety relative to snow and ice conditions on this property.

NOTE: The Contractor will sign in or provide notice upon arrival to the Government Authorized Representative and review the completed work with the Government Authorized Representative for visual approval before signing out.

4.4.1 General Requirements. The Contractor will take full responsibility for plowing, removal of snow and ice, salting and sanding as needed in order to have pavement bare as the weather will permit, and all hazardous conditions are eliminated. The Contractor must have the equipment necessary to perform the task and provide a satisfactory record of performance.

Contractor will meet with the Government Authorized Representative to develop and submit an annual snow removal plan tailored for the site to include snow piling points or storage areas, priority areas for clearing, etc.

The contractor will notify the Government Authorized Representative when they arrive on site to begin the snow removal process and will review the completed work with the Government Authorized Representative for visual approval before leaving the property.

4.4.2 Priority of Service. The CBP property will be listed as the Highest Priority property, other than hospitals and emergency routes, on the Contractor’s snow removal commitment list. Performance shall begin automatically and immediately without request or call from the government, when local overnight snow accumulations reach two (2) inches. Snow and ice shall be removed prior to building occupants reporting for work.

4.4.3 Snow Removal Service. The contractor shall perform snow removal when snow accumulations reaches two (2) inches or more on a level surface, or as directed by the Government Authorized Representative. Ice or other hazardous conditions shall be treated with approved materials only. The contractor will not perform snow removal services during a continuous snowfall unless directed to do so by the Government Authorized Representative. Safety for the employees and public will determine the need for specific additional services, those services must be approved by the Government Authorized Representative prior to their execution.

The Contractor shall be responsible for monitoring snow and ice conditions and responding with the appropriate manpower and equipment to ensure the areas are clear of ice and snow accumulations. With a snowfall deep enough to cause drifting or six (6) inches or more, areas shall be automatically plowed, blown and/or pushed before office hours to the extent necessary to provide essential pedestrian and vehicle traffic safety.

Chemicals and sand shall be used to reduce safety hazards due to ice and snow when requested. Material Safety Data Sheets (MSDS) will be provided as applicable by the Contractor. Calcium Chloride is to be used on all concrete surfaces and concrete sidewalks. Rock salt or other acceptable methods, as approved by the Government Authorized Representative, can be used on non concrete surfaces.

http://www.ccr.gov/

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Snow and ice shall be removed when time permits from all on-site catch basins to allow adequate run off of melting ice and snow. No snow or ice will be dumped on or near trees, shrubs, grass or flower beds.

Snow and ice must be removed when there is insufficient space on the property to accommodate the piling of snow, or when it interferes with the operations or parking of the property. This snow must be removed and hauled off site by the Contractor to an appropriate snow dump area in compliance with City or County Ordinance.

The above work shall be performed in a manner so as not to encumber walkways, entrances, exits, or streets.

4.4.4 Service Areas. Service areas include entrances, steps, landings, sidewalks, roadways, parking areas and any other hard surface areas subject to vehicle or pedestrian traffic. Snow shall be removed from fronts of garage doors. Hand shovel around bulk gasoline tanks, areas around the dumpster, and entrance and exit gates. The area around gasoline fuel stations will include bare concrete from the tank to the edge of the island slab. Areas around card swipe access points shall also be kept clear of snow to allow for full access by either a vehicle or a pedestrian, based on individual intended type of access.

4.4.5 Cleaning. The contractor shall remove all debris prior to beginning the work of snow removal. The area shall be policed for any remaining trash and debris and hauled away from Government property by the contractor.

After the last snowfall that required plowing, the Contractor shall remove all excess sand and rock that have accumulated on the sidewalks, driveways, and parking areas during the course of the winter. This excess material shall be removed from the site as needed so as not to accumulate on landscaped areas, or clog the site drainage systems.

4.4.6 Administrative. A separate snow removal log shall be maintained by the Contractor to record actual hours expended on snow removal for each piece of equipment per location. A copy of the log will be given to the Government Authorized Representative at the end of services for each removal event.

The Contractor is responsible for the repair or replacement of any damage caused by the snow removal activities to include, but not limited to, lawn, landscaping, fencing, light poles, pavement, curbs, sidewalks, etc.

4.4.7 Equipment and Labor Requirements. The Contractor shall furnish the necessary labor and supervision to clear snow and ice from the facility. The Contractor shall furnish trucks and equipment as required to complete the snow plowing or snow and ice removal process in a timely manner. The Contractor shall furnish with each separate piece of equipment capable licensed drivers in sufficient numbers to ensure they are operated safely and efficiently. The Contractor shall furnish relief drivers, when extended periods of work require it, in accordance with State and Federal laws.

The equipment, before being accepted for actual work, must be in proper mechanical condition, fully equipped as required for efficient operation, properly registered and insured in accordance with State Laws. The equipment must be equipped with accessories to meet the existing traffic and traction conditions.

4.5 Pest Control

4.5.1 Description of Services Contractor shall provide Pest Control Services as follows:

Provide a comprehensive Integrated Pest Management (IPM) Plan for the buildings site specified in this document. Control strategies in an IPM Plan should extend beyond the application of pesticides to include structural and procedural modification that reduces the food, water, harborage and access used by pests.

The contractor shall furnish all supervision, labor, material and equipment necessary to accomplish the

Pg. 11 of 19 surveillance, trapping and pesticide application components of the IPM Plan. The contractor shall also provide detailed, site specific recommendations for the structural and procedural modifications necessary to achieve pest prevention.

The contractor shall adequately suppress the following pests included, but not limited to: Indoor populations and outside populations immediately adjacent to buildings of rodents, rats, mice, cockroaches, ants, fire ants, pharaoh ants, flies, spiders, ticks, fleas, winged termite smarms and any other arthropod pests. Include snakes by both barrier and repellent at Checkpoint and K-9 facilities.

4.5.2 General worksite information: Refer to Worksite Specification Sheet, Attachment A for site specific information. Access to facilities shall be coordinated with the Government Authorized Representative for each location during hours of operation as specified. The Contractor will physically show the Government Authorized Representative where the extermination materials were applied during the visit.

4.5.3 Initial Inspection of Facilities:

The contractor shall conduct a thorough initial inspection of each site. The purpose of the initial inspections is for the contractor to evaluate the pest control needs of all premises and to identify problem areas.

4.5.4 Pest Control Plan:

Before rendering service, the contractor shall submit a Pest Control Plan for each building site which is acceptable and approved by the Government Authorized Representative.

4.5.5 Proposed Methods and Equipment for Service:

The Contractor shall provide a summary of proposed control methods-including current labels and Material Safety Data Sheets (MSDS) of all pesticides to be used, brand names of pesticide application equipment, rodent bait boxes, insect and rodent trapping devices, pest monitoring devices, pest surveillance and detection equipment and any other pest control devices or equipment that may be used to provide service.

4.5.6 Service schedule and times:

The Contractor shall provide complete service schedules that include planned frequency of contractor visits and approximate duration of each visit. The Contractor must notify the property 48 hours in advance of their planned extermination visit and the property must agree with the scheduled date. The Contractor shall perform routine pest control services during hours of operation. In the event of a possible need for an emergency treatment, the Government Authorized Representative shall work with the Contractor to determine whether an emergency situation exists before applying any pesticides

4.5.7 Commercial applicator technician licenses:

The Contractor and technicians shall have the proper Pest Control licenses for State and any other applicable regulatory agency.

4.5.8 Proposed Methods of Monitoring and Surveillance:

The Contractor will work with the Government Authorized Representative to establish population levels that constitute acceptable levels of pest presence for the site and individual building. Any problem issues that arise during a property visit will be reported to the Government Authorized Representative in writing.

4.5.8 Record Keeping:

The Contractor shall be responsible for maintaining a pest control logbook or file for each building site specified in this contract. Each logbook shall contain the approved Pest Control Plan for that facility, including labels and MSDS sheets for all pesticides used, all pest control devices and equipment used in the building and the service schedule for the building. Logbook shall include service report forms documenting all information on pesticide applications, pest sightings, sanitation/environmental status and building maintenance needs.

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4.5.9 Use of Pesticides:

The Contractor shall be responsible for application of pesticides according to the label. All pesticides used by the Contractor must be registered with the U.S. Environmental Protection Agency (EPA). Transport, handling and use of all pesticides shall be in strict accordance with the manufacturer's label instructions and all state and applicable regulatory agencies.

The Contractor shall adhere to the following rules for pesticide selection and use:

The Contractor shall use non-Pesticidal methods of control wherever possible. Pesticide application shall be according to need and not by schedule. As a general rule, application of pesticides in any inside or outside area shall not occur unless visual inspections or monitoring devices indicate the presence of pests in that specific area.

Preventive pesticide treatment of areas where surveillance indicates a potential insect or rodent infestation, are acceptable, as approved by Government Authorized Representative. When it is determined that a pesticide must be used in order to obtain adequate control, the Contractor shall employ the least hazardous material, most precise application technique and minimum quantity of pesticide necessary to achieve control. Application of pesticide liquid, aerosol or dust exposed surfaces and pesticide space sprays shall be restricted to unique situations where no alternative measures are practical and application is approved by the Government Authorized Representative.

The Contractor shall take all necessary precautions to ensure staff and all necessary steps to ensure the containment of the pesticide to the site of application.

4.5.10 Rodent Control:

As a general rule, rodent control inside occupied buildings shall be accomplished with trapping devices. All such devices shall be concealed out of the general, view and in protected areas so as not to be affected by routine cleaning and other operations. Trapping devices shall be checked on a schedule approved by the Government Authorized Representative. The Contractor shall be responsible for disposing of all trapped rodents and all rodent carcasses in an appropriate and timely manner. In circumstances when rodenticides are deemed essential for adequate rodent control inside occupied buildings, the Contractor shall obtain the approval of the Government Authorized Representative prior to making any interior rodenticide treatment. All rodenticides, regardless of packaging shall be placed either in locations inaccessible to children, pets, wildlife and domestic animals - or in EPA-approved, tamper-resistant bait boxes. As a general rule, rodenticide application outside buildings shall emphasize the direct treatment of rodent burrows, wherever feasible.

5.0 SITE SPECIFIC OTHER ITEMS

This section can be used for unusual site specific needs such as the cleaning of stables, under computer room raised floors, or exterior furnishings such as gazebos, etc.

6.0 SUPPLIES, MATERIALS, EQUIPMENT AND UTILITIES

6.1 Government Furnished Property

6.1.1 Electrical power at existing outlets for the Contractor to operate such equipment as is necessary in the conduct of his work.

6.1.2 Hot and cold water as necessary, limited to the normal water supply provided in the building. No special heating or cooling of the water will be provided.

6.1.3 Storage Space: At some locations, space in the building for the storage of supplies and equipment to be used in the completion of work under the contract will be provided. The Contractor shall maintain this space in a neat and orderly condition. No flammable or explosive liquids such as gasoline will be stored in the building. The Government will not be responsible for damage or loss to the Contractor's stored supplies or equipment.

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Secured janitor's closets, where available, will be provided for storing supplies and equipment.

6.2 Contractor Furnished Items

6.2.1 In performing the work hereunder, the Contractor shall obtain and maintain in effect all necessary permits and licenses required by Federal, State or Local government or subdivisions thereof, or of any other duly constituted public authority. Further, the Contractor shall obey and abide by all applicable laws and ordinances.

6.2.2 This contract calls for the Contractor to furnish all supervision, supplies, materials, transportation and equipment necessary for the completion of the work of this contract unless otherwise specified herein. Upon request of the Government Authorized Representative, the Contractor shall submit a list with the names of the manufacturer, the brand name, and intended use of each of the cleaning chemicals or agents intended for use in the completion of the work. Contractor must provide the MSDS sheets for any chemicals, cleaners, etc. Paper towels, hand soap, and toilet tissue, etc., shall be of a type and style which will be compatible with dispensers already installed in the building. The products must also meet the Environmental Requirements of Attachment C included as part of this document.

6.2.3 The Contractor shall use only chemicals which are environmentally safe. The Contractor shall furnish and display caution signs to be used when cleaning floors where people other than contractor personnel are present before the floors are dry. All equipment shall have bumpers and guards to prevent marking or scratching of fixtures, furnishings, or building surfaces.

6.3 Conservation of Utilities

6.3.1 The Contractor shall instruct its employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions, as noted below, which preclude the waste of utilities.

6.3.2 Lights shall be used only in areas where and when work is being performed.

6.3.3 Workers shall not adjust mechanical equipment controls for heating, ventilation and air conditioning systems.

6.3.4 Water faucets or valves shall be turned off after the required usage has been accomplished.

6.3.5 Any malfunctioning faucets, electric outlets, switches, etc., are to be identified by location and presented to the Government Authorized Representative for follow up.

7.0 SUPERVISION - CONTRACTOR’S MANAGEMENT CONTACT

7.1 The Contractor shall be responsible for the supervision of his employees while performing under this contract. The Government Authorized Representative will perform periodic inspections in order to ensure compliance with requirements of this Contract, but will not attempt to supervise the Contractor’s employees.

7.2 The Contractor shall designate an English speaking contact person/representative who shall be the point of contact on behalf of the Contractor. Whenever the Contractor has personnel at a property at least one member will be able to communicate with property personnel in English. The Contractor must provide the name(s), addresses, and phone numbers of persons representing the Contractor to the Government Authorized Representative five (5) days prior to beginning the work under this contract. The Contractor is required to have their representatives review the work being performed to ensure compliance with the terms and specifications of this contract. These inspection reviews shall be completed at least once per week throughout the duration of the

Pg. 14 of 19 contract. The representatives may also serve in a supervisory capacity if the Contractor so desires.

7.3 The Contractor’s representatives designated in writing by the Contractor shall have complete authority to act for the Contractor during the duration of this contract. The representatives shall be contacted by the Government Authorized Representative in the event of any problems or special circumstances.

8.0 OTHER CONTRACTOR CONSIDERATIONS

8.1 Loss of Equipment: The Government cannot and shall not be held responsible for loss of tools, equipment, and materials sustained by the Contractor.

9.0 ACCIDENT REPORT PROCEDURES

In the event of an accident involving Government personnel or property, where the Government Authorized Representative perceived a lack of effective completion by the Contractor’s personnel was a factor, the Contractor shall submit a report within 1 workday after an accident to the Contracting Officer in letter form that will include the following: time and date of occurrence; the place of occurrence; a list of personnel directly involved; a narrative description of the accident that includes a chronological order of the accident and circumstances; and witnesses names and contact information.

10.0 USE OF PREMISES

10.1 The Contractor shall comply with all regulations and security requirements governing the operation of the premises, which are occupied, or the area in which the contract work is to be done.

10.2 The Contractor shall perform the contract in such a manner as to not interrupt of interfere with the conduct of Government business.

11.0 LEGAL REQUIREMENTS, PERMITS, AND CODE COMPLIANCE

The Contractor shall obtain at his own expense, all necessary local, city, county and state licenses, permits, and shall conform to all laws, regulations, and ordinances and code requirements applicable to satisfactory completion of this contract. Full responsibility for compliance with this clause shall rest with the Contractor and the Government shall assume no liability for failure.

12.0 HAZARDOUS MATERIALS

Hazardous materials or waste, including, but not limited to, Bloodborne Pathogens, hazardous cleaning chemicals, and other dangerous materials will be properly disposed of by the Contractor and the chain of disposal given to the Government Authorized Representative prior to final invoicing.

13.0 PHYSICAL SECURITY

13.1 The Contractor shall establish and implement methods of ensuring that all keys, codes and proximity cards issued the Contractor by the Government are not lost, or misplaced, and not used by unauthorized persons.

No keys, codes or proximity cards issued to the Contractor by the Government shall be duplicated.

13.2 The Contractor shall develop procedures covering key control that will be included in the Quality Control Plan (QCP-Section 20.0). The Contractor shall report loss of keys, access codes or cards immediately to the Contracting Officer's Government Authorized Representative. The QCP shall include the control procedures for Government provided key lock combinations.

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13.3 It is the responsibility of the Contractor to prohibit the use of keys, codes and proximity cards issued by the Government by any person other than the Contractor's employees. It is also the responsibility of the Contractor to prohibit the opening of locked areas by the Contractor's employees engaged in the completion of assigned work in those areas.

13.4 Prior to commencing work on the project, the Government shall furnish security badges to the Contractor and the Contractor's employees, which must be worn at all times while on the government installation.

13.5 When any Contractor or subcontractor personnel enter the facility for the first time, the Contractor shall allow one hour for security processing and the fabrication of the buildings security badge or pass, as may be required by the Government Authorized Representative.

13.6 Security badges shall be subject to periodic review by the Government Authorized Representative. The Contractor's employees shall present themselves for the issuance of renewed badges when required by the Government as scheduled by the Government Authorized Representative.

13.7 The Government reserves the right to require Contractor personnel to "sign-in" upon entry and "sign-out" upon departure from the facilities.

13.8 The Contractor shall notify the Government Authorized Representative immediately when employee's badges or passes are lost and immediately apply for re-issuance of a replacement badge or pass.

13.9 It is the Contractor's responsibility to return all keys, badges, codes and proximity cards to the Government Authorized Representative or his designee when a Contractor employee is dismissed, terminated or assigned to duties not within the scope of this contract.

13.10 The Government reserves the right to set the conditions of access for contract personnel. Depending on security levels of designated offices, contract personnel may require a Government Officer escort.

14.0 PERSONNEL CONDUCT, SUPERVISION, TASK FREQUENCY SCHEDULES, MANAGER

QUALIFICATIONS

14.1 The Contractor and his employees and any subcontractor shall become familiar with and obey all station regulations, including fire, traffic and security regulations. All contract employees must have attended an orientation conducted by the Government Authorized Representative (or his or her designee). The orientation will include an explanation or the occupant agency's function and may include a tour of the building/facility. It will also familiarize contract employees with key client agency personnel and areas of the building/facility requiring special attention. The Contractor's managers and supervisors shall be able to read, write, speak and understand English to the satisfaction of the Government Authorized Representative. All personnel shall keep within the limits of the work area and not enter any restricted areas unless required to do so and are cleared for such entry.

The Contractor shall be responsible to the Government for acts and omissions of his own employees and of subcontractors and their employees.

14.2 The Department of Homeland Security has taken aliens from various nations into physical custody at some facilities pending the conclusion of immigration hearings, release on bonds, recognizance or supervision.

The Contractor's employees must realize that the detainees are detained against their will and would seize any opportunity to escape. The Contractor's employees should not have contact with detainees. Contractor's employees shall not engage in conversation with detainees.

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14.3 Contractor personnel shall present a neat appearance and be easily recognized. This shall be accomplished by wearing clothing bearing the name of the company.

14.4 Managers and supervisors shall be responsible for submitting the Contractor employees daily work schedules one week prior to the execution of the work.

14.5 The Contractor shall notify the Government Authorized Representative in writing the names of any employees no longer working on the project within one (1) workday after that employee is terminated or no longer expected to work under this contract.