SOW_SB_Canopy_PR20099327_final.pdf

70B03C18Q00000075

Department of Homeland Security

U.S. Customs and Border Protection Office of Field Operations

Statement of Work For

Janitorial Services in Laredo, Texas

1.0 Background/Objective:

U.S. Customs and Border Protection (CBP) area Port of Laredo has an outbound operations inspection facility located on the west side of Juarez-Lincoln Bridge 2. This facility is used on a daily basis by CBP Officers to perform their outbound inspections.

The purpose of this statement of work is to ensure that this location is cleaned and maintained in an orderly condition as specified in this SOW. The facility is currently utilized by approximately thirty (30) CBP employees throughout its hours of operation.

The contractor shall perform other janitorial functions as directed by the facility manager or his designated representative.

2.0 Description of Tasks/Deliverables:

2.1 The contractor shall complete each task defined in this section of the SOW five (5) days throughout the week. Tasks shall be completed throughout the work week (Monday through Friday) within the designated facility operational hours.

Task 1: Empty wastebaskets: Collect all waste papers and trash and dispose of them away from the premises. Empty all containers and disposals; insert contractor furnished trashcan liners as required. Spot clean and sanitize trash containers.

Task 2: Sweep all floors, including corridors, lobbies, and entrances to the extent necessary to remove litter and dirt from the floors. Foreign matter such as dust, gum, candy, and mud shall be removed. Tile or linoleum floors shall be swept with a broom or dust mop. Straw brooms shall be used on porches, platforms and steps. No sweeping compounds are to be used. Dust mops shall be replaced with a clean mop head after being used in an area not to exceed 10,000 square feet.

Note: The building is 485 square feet, all of which is VCT flooring that sits on a concrete slab that measures 1700 square feet.

Task 3: Rest room floors shall be mopped with a damp mop, and all toilet fixtures shall be cleaned with warm water and soap. Damp wipe toilet paper, towel, soap and other dispensers.

Note: The facility has one (1) restroom with VCT flooring, which has one

(1) sink, toilet, & mirror.

Task 4: Contractor shall provide and maintain adequate supplies of toilet paper, towels, sanitary supplies, and soap in restrooms at all times.

Note: The bathroom is furnished with one (1) hand towel dispenser, soap dispenser, double-toilet paper dispenser, and hand sanitizer dispenser.

Task 5: Toilet bowls and urinals: Wash toilet bowls inside and out with environmentally preferable solutions. If deposits are hard to remove, use one (1) tablespoon of trisodium phosphate to one (1) gallon of water.

Caution shall be taken as this solution attacks porcelain or vitreous china.

Remove stains with a damp cloth rubbed on soap grit cake. The contractor shall not use toilet bowl cleaners, acids, or strong alkali's as they damage the glaze.

Wash toilet seat with all-purpose detergent solution. Wipe exterior of fixtures with a clean damp cloth. Flush the toilets and urinals to rinse inside of bowls.

Cleaning shall also include all of the toilet and urinal fittings. Paper bags for sanitary napkin receptacles shall be emptied daily and replaced.

Task 6: Washbowls/sinks: Grease and other dirt shall be removed with an all- purpose solution. Remove stains with a damp cloth rubbed on soap grit cake. Do not use acids or strong cleaners that will damage surface.

Water that is allowed to seep behind the sink fixtures shall be removed.

Cleaning shall include all sink related fittings.

2.2 Tasks to be completed three (3) times per week:

The contractor shall complete each task defined in this section of the SOW three

(3) days throughout the week. Tasks shall be completed throughout the work week

Task 7: Drinking fountains shall be cleared of all debris that may have been left in the drain strainer. Use cleaning solution (and scouring powder if necessary) to remove all green mold, encrustation of lime, rust stains, spots and streaks from the adjacent walls and from the exterior surfaces of the fountain.

2.3 Tasks to be completed twice (2) per month:

The contractor shall complete each task defined in this section of the SOW two

(2) times throughout each month. Tasks shall be completed throughout the work week

Task 8: Dust Cleaning: Dust all visible surfaces (leave papers undisturbed), fixtures,equipment and walls, or soft-bristle brushes attached to an extended vacuum cleaner tube. Dust all filing cabinets, bookcases, shelves and telephones. Clean and sanitize telephones.

Task 9: Mopping: Mop only after floors have been swept or dust mopped. All purpose disinfectant cleaning solution shall be used. Hard to reach places shall be mopped by hand. An abrasive mop pad shall be used to remove heal marks and other dark marks. All mopped floors shall present a clean appearance free from streaks, smears or dirt residue.

Task 10: Disinfect urinals, end water closets, and shower stalls. Damp wipe toilet paper, towel and other dispensers including tiled portions of restroom walls and stall partitions. Restroom mirrors, including frames; shall be cleaned with dampened soft cloth to remove all film, smudges and dirt. Liquid soap dispensers and towel dispensers shall be cleaned at the time of refilling.

2.4 Tasks to be completed once (1) every four months (quarterly):

The contractor shall complete each task defined in this section of the SOW once

(1) every four (4) months. Tasks shall be completed throughout the work week

Task 11: Scrubbing with neutral soap solution shall be resorted to only when floors cannot be cleaned by mopping. Scouring powder shall be used only on very dirty quarry tile, concrete, ceramic tile, or terrazzo floors. Water or scrubbing solution shall not be permitted to stand on floors longer than necessary to complete the cleaning job. Dirty water shall be removed and floors shall be rinsed until clean and free of soap and then dried with a clean mop.

Task 12: Waxing Floors:

• Floors shall be free of dust and dirt before applying wax. The wax shall be applied with lamb's wool applicator or cotton mop after floors have been thoroughly cleaned and dried.

• Remove old wax from all floors by stripping or scrubbing with a neutral cleaner. Where wax has been allowed to accumulate along walls, under radiators, or near fixed pieces of furniture or equipment. Fine steel wool shall be used as required to remove built-up accumulation of wax, in addition to soap solution.

• Rinse thoroughly and apply two coats of slip resistant water emulsion, wax of polymer base floor finish.

• When wax becomes dry, contractor shall machine buff the surface to a smooth sheen. The wax shall be thoroughly dry before buffing. A buffing machine shall be used and buffing shall be enough to bring the surface to a uniform luster.

• Woodwork, baseboards, and furniture shall not be marred or disfigured by cleaning equipment.

• In rooms furnished with rugs; wax shall be applied back under the edge of rugs for approximately 12 Inches.

• An initial waxing shall be completed within sixty (60) days following contract award.

2.5 Tasks to be completed once (1) every six months (bi-annually):

(1) every six (6) months. Tasks shall be completed throughout the work week (Monday through Friday) within the designated facility operational hours.

Task 13: Incandescent light fixtures shall first be dusted and the glass and metal finishing’s shall be cleaned with a cloth dampened in cleaning solution. Both inside and outside of the fixtures shall be wiped clean of all dirt.

SAFETY NOTICE: Light fixtures shall be turned off prior to cleaning to permit cooling. Fixtures shall never be washed while lighted.

Task 14: Venetian/mini/vertical blinds, curtains, shades, overhead pipes, air vents, and moldings shall be cleaned with a dampened sponge or cloth to remove dirt, stains and soil. Fans and exhausts shall be cleaned with vacuum cleaner. Non-flammable solvents shall be used to remove deep grime and dirt that cannot be removed by vacuum cleaning.

Note: There are five (5) windows with mini-blinds.

Task 15: Windows shall be washed inside and out leaving no streaks, cloudiness, or unwashed areas. Wipe water spots from sills and frames. Lay drop cloths as required to protect adjacent surfaces, fixtures and furniture. Wash windows at approximately equal Intervals of time, weather conditions permitting.

Task 16: Steam clean all carpeted areas thoroughly. Use of high quality cleaning supplies and equipment to assure a quality finished appearance.

2.6 Tasks to be completed once (1) a year (annually):

(1) a year. Tasks shall be completed throughout the work week (Monday through Friday) within the designated facility operational hours.

Task 16: Wash mini/vertical blinds once throughout the period of performance of the contract. All blinds will be removed from the windows and completely washed annually. When the blinds are removed for washing, they shall be replaced within three (3) contractor working days. Washing shall be completed no later than six months from date of contract award.

Task 17: Spot clean walls partitions and doorframes using a cloth or sponge dampened with detergent solution to remove dirt, spots, streaks, and smudges from walls, doors, windows and other surfaces.

2.7 Contractor Furnished Items

2.7.1 The Contractor shall provide all labor, material, and equipment necessary to maintain the CBP facility as dictated by the tasks defined in this Statement of Work (SOW).

2.7.2 Environmental Requirements: In accordance with FAR 23.403, the cleaning products and equipment provided by the contractor for execution of this custodial contract shall all be composed of the highest percent of recovered material or biobased content practicable, or at least , but may exceed, the minimum recovered materials or biobased content of an EPA- or USDA designated product. Please refer to attachment B and attachment C of this SOW for the required content levels of biobased and recovered material products. The contractor shall also be aware of the sustainable acquisition clauses published in the solicitation for this requirement.

2.8 Management

The contractor shall manage the total work effort associated with the custodial services required herein to assure fully adequate and timely completion of these services.

2.8.1 Included in this function will be a full range of management duties including, but not limited to, planning, scheduling, and quality control.

2.8.2 The contractor shall provide an adequate staff of personnel with the necessary management expertise to assure the performance of the work is in accordance with sound and efficient management practices.

2.8.3 The contractor shall maintain an adequate workforce to

complete work in accordance with the time and quality standards specified herein.

3.0 Quality Assurance Provisions:

3.1 The contractor’s personnel shall become familiar with and observe the safety and fire regulations that are applicable to other employees who work in the buildings. All materials and equipment must be picked up with no tripping hazards left in the work areas.

3.2 No materials shall be used which could damage floors, floor coverings, fixtures, woodwork, painted surfaces or other items being cleaned. Materials which do not comply with applicable Federal, State and Local fire regulations shall not be used.

3.3 Cleaning solutions containing lye shall not be used on asphalt tile or linoleum because this forms an emulsion with asphaltum and causes the colors to run or be faded.

3.4 The contractor shall at all times, furnish a sufficient labor force to accomplish and complete required tasks. The contractor shall furnish each employee with the necessary tools, equipment and supplies to accomplish the tasks in a satisfactory manner.

3.6 The government will hold the contractor responsible & liable for any damage to floors, or floor covering; due to his or her failure to comply with these specifications.

3.7 Ensure that upon completion of work, all tools equipment and supplies are returned to the designated storage place. All materials and equipment must be picked up with no tripping hazards left in working areas. Ensure that before leaving an area lights are turned off and doors closed, unless otherwise instructed.

3.8 Time spent in performance of the duties under these provisions is left to the discretion of the contractor since the time spent would be dependent upon the methods used to accomplish these tasks.

4.0 Safety Requirements and Reports

All work shall be conducted in a safe manner and shall comply with activity requirements.

4.1 The Government will not provide safety equipment to the

Contractor

4.2 The Contractor is to provide safety controls for the protection of the life and health of employees and other persons; to prevent damage to property, materials, supplies and equipment, and to avoid work interruptions in the performance of this contract.

4.3 The contractor shall comply with all pertinent provisions as may be amended by the U.S. Department of Labor, Occupational Safety and Health Act (OSHA), and all local fire codes.

4.4 The contractor shall report to a Government official in writing all accidents resulting in death, trauma, or occupational disease.

4.4.1 All accidents must be reported to the Contracting Office within 24 hours of their occurrence.

4.5 The Contractor shall submit to a Government official a full report of damage to Government property within 24 hours of the discovery of the incident.

4.6 The Contractor shall provide all safety and protective equipment required to perform the duties specified as on this contract.

4.6.1 This includes all equipment such as rubber gloves as

required by Material Safety Data Sheets.

4.6.2 All safety equipment shall comply with the applicable OSHA

Safety Manual requirements and other applicable safety requirements.

5.0 Inspection

5.1 All services, workmanship and material furnished or utilized in the performance of this contract shall be subject to inspection by the Government at any time during the term of the contract. All inspections by the Government shall be made in such a manner as not to unnecessarily delay the Contractor’s work.

A CBP official will be responsible for inspection of the Contractor’s work performance.

5.6.1 If any service(s) performed is not in accordance with the contract requirements, the Government shall have the right to require to the Contractor to perform the service(s) again in compliance with the contract requirement at no additional cost to the Government.

5.6.2 When the service(s) to be performed are of such a nature that the defect cannot be corrected through performance, the Government shall have the right to require the contractor to immediately take all necessary steps to ensure that future performance of service(s) are in accordance with the contract.

6.0 Security Requirements

Any information made available to the Contractor by the Government shall be used for the purpose of carrying out the provisions of this contract. This information shall not be divulged or made known in any manner to any persons except as may be necessary in the performance of the contract. In the performance of this contract, the contractor assumes responsibility for the protection of the confidentiality of Government records.

The following security screening requirements apply to both U. S. citizens and lawful permanent residents who are hired as the Contractor’s employees. All personnel employed by the Contractor or responsible to the Contractor for the performance of work hereunder shall be able to favorably pass a Security Background Check. The Contractor shall submit within ten (10) working days after the date contract award, full names, dates of birth, photocopies of their Social Security numbers and driver’s license to the CBP security specialist to begin the background check. The Security Specialist will be identified at the time of award. The contractor’s employees shall not begin working under the contract until a favorable security background check is completed and approved by the U.S. Customs and Border Protection Specialist. No exceptions to this requirement will be permitted except in an emergency and as approved on a case-by-case basis by the COR/ Contract POC.

Contractor employees must carry work issued ID at all times while on Federal Property.

Failure of any contractor’s employees to pass a favorable Security Background Check means that the contractor has failed to satisfy the contract's requirement to provide cleared personnel. The contractor’s failure to meet the requirement to provide cleared personnel may be grounds for termination of the contract, unless cleared personnel are timely provided as replacements. The contractor must provide a qualified replacement capable of passing a favorable Security Background Check. This policy also applies to any personnel hired as replacements during the term of the contract. The Contracting Officer must approve all personnel replacements.

7.0 Contract Type

The Government contemplates awarding an open market, firm fixed price purchase order.

8.0 Place of Performance

Juarez-Lincoln Bridge 2 -Southbound Canopy U.S. Customs and Border Protection 201 Santa Ursula, Laredo, Texas-78040

9.0 Points of Contact

COR: TBD at time of award Site POC: TBD at time of award

10.0 Period of performance

The period of performance shall be a twelve (12) month base period and four (4) twelve

(12) month option periods. Option periods may be exercised at the discretion of the Government. The anticipated contract period of performance shall begin in July 1, 2018.

The period of performance schedule will be determined at the time of award.

Base Period: July 13, 2018 through July 12, 2019 Option period 1: July 13, 2019 through July 12, 2020 Option period 2: July 13, 2020 through July 12, 2021 Option period 3: July 13, 2021 through July 12, 2022 Option period 4: July 13, 2022 through July 12, 2023

Attachment A Add or deduct required tasks as applicable

Custodial Services Task and Frequency Chart U.S. Customs and Border Protection

Lincoln Juarez Bridge 2 Southbound Canopy Task Required D W 2W 3W 4W M1 2M 3M M6 A Sweep floors X Mop Floors X Clean Glass X Clean vertical blinds X Remove Trash X Clean Windows (both sides)/Sills X Clean Interior Light Fixtures X Clean Exterior Light Fixtures X Check and Replace Light Bulbs, if necessary X Disinfect phones, doors, glass in door and all othe fixtures X Clean and disinfect bathroom sinks X Clean and disinfect toilet fixtures X

Service Locations as follows: Contact person, property name, address, phone and number.

Ricardo Jimenez, SCBPO Lincoln Juarez Bridge 2 Admin. Bldg. #2 Laredo, Texas 78044

Note: For tasks required less frequently than once a month, the Contractor is required to perform each listed task within the first month of contract performance and then on a regular schedule thereafter as stipulated in the task and frequency chart for the individual allocations.

Frequency D Daily W Weekly 2W Twice Weekly 3W Three Times Weekly 4W Four Times Weekly M1 Monthly 2M Twice Monthly M3 Every Three Months M6 Every Six Months A Annual

ATTACHMENT B 70B03C18Q00000075

CBP is mandated by legislation and Executive Order 13514 to purchase products that are good for the enironment.

Below are minimum requiremetns for paper products, bathroom and facial tissue, napkins, industrial wipes, and trash liners that may be used by contractors in a CBP service contract.

Paper Products:

Paper Products include bathroom and facial tissue, paper towels, napkins, and general-purpose industrial wipes. The Products must contain the minimum requirements shown below:

EPA's Recommended Recovered Fiber Content Levels for Sanitary Tissue Products

Item Post-consumer Fiber (%): Recovered Fiber (%):

Bathroom Tissue 20-60 20-100

Paper Towels 40-60 40-100 Paper Napkins 30-60 30-100 Facial Tissue 10-15 10-100

General Purpose Industrial Wipes 40 40-100

Plastic Trash Liners Plastic trash bags are widely available with recovered material content including HDPE, LDPE, and LLDPE. The trash liners must meet the minimum requirements shown below:

EPA's Recommended Recovered Materials Content Levels for Plastic Trash Bags:

Product: Material: Post-consumer Content (%):

Plastic Trash Bags Plastic 10-100%

Website: http://www.epa.gov/epawaste/conserve/tools/cpg/index.htm

ENVIRONMENTAL REQUIREMENTS

http://www.epa.gov/epawaste/conserve/tools/cpg/index.htm

*products indicate newly designated round 8 categories. For definitions of these categories visit http://www.biopreferred.gov/ProductsCategories.aspx

ATTACHMENT C

United States Department of Agriculture

BioPreferred Program Product Categories – April 2012

Construction Min.

Biobased Content

Miscellaneous Min.

Biobased Content

Blast Media* 94% Bedding, Bed Linens, and Towels 12%

Carpets 7% Candles and Wax Melts* 88%

Composite Panels: Thermal Shipping Containers:

Acoustical 37% Durable 21%

Interior Panels 55% Non-Durable 82%

Plastic Lumber 23% Films:

Structural Interior Panels 89% Non-Durable 85%

Structural Wall Panels 94% Semi-Durable 45%

Floor Coverings (non-carpet)* 91% Packing and Insulating Materials* 74%

Interior Paints and Coatings: Industrial Lubricants and Fluids Min.

Biobased Content

Latex and Waterborne Alkyd 20% 2-Cycle Engine Oils 34%

Oil-based and Solvent-borne Alkyd 67% Asphalt and Tar Removers* 80%

Penetrating Liquids 79% Asphalt Restorers* 68% Plastic Insulating Foam for Residential and Commercial

Construction 7% Chain and Cable Lubricants 77% Roof Coatings 20% Concrete and Asphalt Release Fluids 87% Water Tank Coatings 59% Corrosion Preventatives 53% Wood and Concrete Sealers: Diesel Fuel Additives 90% Membrane Concrete Sealers 11% Expanded Polystyrene (EPS) Foam Recycling Products 90%

Wood and Concrete Stains* 39% Firearm Lubricants 49%

Groundskeeping Min.

Biobased Content Fluid-Filled Transformers:

Animal Repellents 79% Synthetic Ester-Based 66%

Bioremediation Materials 86% Vegetable Oil-Based 95%

Compost Activators and Accelerators 95% Forming Lubricants 68%

Concrete and Asphalt Cleaners 70% Gear Lubricants 58%

Dust Suppressants 85% Greases:

Erosion Control Materials 77% Food Grade 42%

Fertilizers 71% Multipurpose 72%

General Purpose De-Icers 93% Other 75%

Mulch and Compost Materials 95% Rail Track 30%

Sorbents 89% Truck 71% http://www.biopreferred.gov/ProductsCategories.aspx

*products indicate newly designated round 8 categories. For definitions of these categories visit http://www.biopreferred.gov/ProductsCategories.aspx

United States Department of Agriculture

BioPreferred Program Product Categories – April 2012

Industrial Lubricants and Fluids (cont’d) Min.

Biobased Content

Janitorial (cont’d) Min.

Biobased Content

Heat Transfer Fluids 89% Electronic Components Cleaners* 91%

Hydraulic Fluids: Floor Cleaners and Protectors 77%

Mobile Equipment 44% Floor Strippers 78%

Stationary Equipment 44% Furniture Cleaners and Protectors* 71%

Inks*: General Purpose Household Cleaners 39%

Specialty Inks 66% Glass Cleaners 49%

Sheetfed – Color 67% Graffiti and Grease Removers 34%

Sheetfed – Black 49% Industrial Cleaners 41%

Printer Toner - <25 pages per minute (ppm) 34% Ink Removers and Cleaners 79%

Printer Toner - >25 ppm 20% Laundry Products:

News 32% General Purpose 34%

Metalworking Fluids: Pretreatment/Spot Removers 46%

General Purpose Soluble, Semi-Synthetic, and Synthetic Oils

57% Multipurpose Cleaners 56% Oven & Grill Cleaners 66%

High Performance Soluble, Semi-Synthetic, and Synthetic Oils 40% Personal Care

Min.

Biobased Content

Straight Oils 66% Bath Products 61%

Multipurpose Lubricants 88% Cuts, Burns, and Abrasions Ointments 84%

Parts Wash Solution 65% Foot Care Products* 83%

Penetrating Lubricants 68% Hair Care Products:

Pneumatic Equipment Lubricants* 67% Conditioners 78%

Slide Way Lubricants 74% Shampoos 66%

Turbine Drip Oils 87% Hand Cleaners and Sanitizers:

Janitorial Min.

Biobased Content

Hand Cleaners 64%

Hand Sanitizers 73% Adhesive and Mastic Removers 58% Lip Care Products 82%

Air Fresheners and Deodorizers* 97% Topical Pain Relief Products 91%

Bathroom and Spa Cleaners 74% Food Service Min.

Biobased Content

Carpet and Upholstery Cleaners: Disposable Containers 72% General Purpose 54% Disposable Cutlery 48%

Spot Removers 7% Disposable Tableware 72%

Dishwashing Products 58% Food Cleaners 53% http://www.biopreferred.gov/ProductsCategories.aspx