Customer Satisfaction Survey - Indianapolis Fire Maintenance.pdf
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- Attached to
- Fire Protection Services in the Indianapolis District Federal contract opportunity
- Solicitation number
- 697DCK-19-R-00135
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Customer Satisfaction Survey - Indianapolis Fire Maintenance (pdf)
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| File | Type | Posted |
|---|---|---|
| Specialized Experience.pdf |
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RFO # 697DCK-19-R-00135: Fire Protection in Indianapolis District facilities
Customer Satisfaction Survey Date: 7-15-19
(Name of vendor) is submitting a proposal on a Federal Aviation Administration solicitation and provided your name as a customer reference. Part of our evaluations process requires information on the firm’s past performance. Your input is important to us. Please reply by Monday, July 29th at 05:00pm Central for inclusion of this evaluation. Your assistance is greatly appreciated.
Please rate your current level of satisfaction with the overall service performance of this contractor:
______Excellent (5) ______Very Good (4) ______Good (3) ____Needs Improvement (2)
______Unacceptable (1)
Comments: _______________________________________________________________
How quickly does this contractor respond to your needs, requests, or complaints?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
____Unacceptable (1)
Comments:
How would you rate the problem solving capabilities and follow-up of this contractor’s Operations Management?
______Excellent (5) ______Very Good (4) ______Good (3) ______Needs Improvement (2)
_____Unacceptable (1)
Comments: _____________________________________________________________________
Would you be pleased to see this contractor awarded another contract at your facility for the same service?
_______Yes ______ No_____________________________________________________________________
Organization Name: ________________________________ Date: __________________
Contact: _________________________________________________
Phone #: ________________________________________________
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