Q&A.pdf

Does the Request for Quote under solicitation number 69727617Q00015 contain requirements similar to a current contract? If possible, please provide the current contract number. Or, is this a new requirement for the government?

DTMA-93-P-2012-0023 is the existing contract, If this is an existing requirement, how does the existing requirement differ from this requirement? same requirements.

Can you give me the last contract award mount and for how many years it was priced for? $7,200/yr, firm fixed price

Are any calls to be escalated other than the non-call-ins referred to 4.1.3 of the Statement of Work? Yes, if an emergency, calls will be escalated, non-emergency calls will be logged on the call in logs and emailed or faxed to BRF. Also if BRF Patrolman or Security Guard does not make call in for their designated time, the answering service will immediately place call to the Patrolman and/or Security Guard. And if no contact is made then the BRF instructions is that the answering service will immediately notify the first person on list provided.

Is a cost per minute pricing schedule acceptable? No, this will be firm fixed price per month.

Is there any historical data regarding call volume or average length of the calls? 30-50 call per day, 1 to 2 minutes.

The 50 days calls would be weekends and holidays.

Can you tell me if the answering service can be performed remotely? Yes, it must be performed remotely.

Are contractors required to work on weekends or only during normal business days? 365 days per week 4pm -7am normal work days, 24 hrs weekends/holidays

When submitting our quote should we use the template that is in the solicitation, or create our own template with our quotes? Use our form, SF1449

Will the Contractor's equipment (ie. phone system) need to have a certain level of security or meet certain government specifications? Q&A