MAS - Arctic It Government Solutions, LLC - 47QTCA25D004C

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule FSC Group: Information Technology FSC Class: 54151S

Contract number: 47QTCA25D004C

Contract period: January 27, 2025 - January 26, 2030

Arctic IT Government Solutions 11500 Sukdu Way, STE 150A Anchorage, AK 99515-2616

(P) 907-261-9500

(F) 907-261-9591 https://arcticitgov.com

Contract Administration Source:

Carrie Longo 757-366-1681 contracts@arcticitgov.com

Business size: Small Disadvantaged Business (SDB)

For more information on ordering, go to the following website: https://www.gsa.gov/schedules

Price List Current as of Modification #PA-0002 Effective January 30, 2025

Prices Shown Herein are Net (Discount Deducted) https://arcticit.com/ mailto:clongo@arcticit.com

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title 54151S 54151SRC 54151S Information Technology Professional

Services 54151 54151RC 54151 Software Maintenance Services

OLM OLMSTLOC

OLMRC

Order-Level Materials (OLMs)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Attached Rate Table

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Attached Labor Category Descriptions

2. Maximum order:

SINs Maximum Order 54151S $500,000 54151 $500,000

OLM $250,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic

5. Point(s) of production (city, county, and State or foreign country).

Arctic IT Government Solutions 11500 Sukdu Way, STE 150A Anchorage, AK 99515-2616

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts. 1.0% for Individual Task Orders > $1M

8. Prompt payment terms. 1.0% 10 Days, Net 30 Days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. (Contractor insert number of days.) To Be Determined at the Task Order level

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. To Be Determined at the Task Order level

10c. Overnight and 2-day delivery. To Be Determined at the Task Order level

10d. Urgent Requirements. To Be Determined at the Task Order level

11. F.O.B. point(s). Destination

12a. Ordering address(es).

Arctic IT Government Solutions 11500 Sukdu Way, STE 150A Anchorage, AK 99515-2616

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-1 Ordering procedures for supplies and services not requiring a statement of work, FAR 8.405-2 Ordering procedures for services requiring a statement of work and FAR 8.405-3 Blanket purchase agreements (BPAs).

13. Payment address(es).

Arctic IT Government Solutions 11500 Sukdu Way, STE 150A Anchorage, AK 99515-2616

14. Warranty provision. Not Applicable

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/.

As Applicable

23. Unique Entity Identifier (UEI) number. CG2CPJ4JH4Y5

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101,

22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS/SCA eligible labor categories. If and / or when the contractor adds SCLS/SCA labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS/SCA matrix identifying the GSA labor category titles, the occupational code, SCLS/SCA labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

SIN/SIN(s) Labor Category/Service Title

Contractor or Customer Facility or Both

Unit of Issue

GSA Price including IFF - Year 1

GSA Price including IFF - Year

GSA Price including IFF - Year

GSA Price including IFF - Year

GSA Price including IFF - Year

54151S Engagement Manager Both Hourly $224.32 $232.17 $240.30 $248.72 $257.42 54151S Senior Project Manager Both Hourly $224.32 $232.17 $240.30 $248.72 $257.42 54151S Senior Consultant Both Hourly $224.32 $232.17 $240.30 $248.72 $257.42 54151S Senior Developer Both Hourly $224.32 $232.17 $240.30 $248.72 $257.42 54151S Senior Trainer Both Hourly $224.32 $232.17 $240.30 $248.72 $257.42 54151S Senior Systems Engineer Both Hourly $224.32 $232.17 $240.30 $248.72 $257.42 54151S Sr. Engagement Manager Both Hourly $233.29 $241.45 $249.90 $258.65 $267.70 54151S Senior Program Manager Both Hourly $220.42 $228.14 $236.13 $244.39 $252.95 54151S Program Manager Both Hourly $204.86 $212.03 $219.46 $227.13 $235.08 54151S Project Manager Both Hourly $178.91 $185.17 $191.65 $198.36 $205.30 54151S Senior Solution Architect Both Hourly $233.29 $241.45 $249.90 $258.65 $267.70 54151S Solution Architect Both Hourly $215.23 $222.77 $230.57 $238.64 $246.99 54151S Senior Business Analyst Both Hourly $184.10 $190.55 $197.22 $204.12 $211.26 54151S Business Analyst Both Hourly $127.02 $131.47 $136.07 $140.84 $145.76 54151S Senior Solution Consultant Both Hourly $199.67 $206.66 $213.89 $221.38 $229.13 54151S Solution Consultant Both Hourly $168.53 $174.43 $180.53 $186.85 $193.39 54151S Principal Application Developer Both Hourly $233.29 $241.45 $249.90 $258.65 $267.70 54151S Senior Application Developer Both Hourly $204.86 $212.03 $219.46 $227.13 $235.08 54151S Application Developer Both Hourly $178.91 $185.17 $191.65 $198.36 $205.30 54151S Trainer Both Hourly $163.35 $169.06 $174.97 $181.10 $187.44 54151S Systems Engineer Both Hourly $132.21 $136.84 $141.62 $146.58 $151.71 54151S Senior Security Analyst Both Hourly $178.91 $185.17 $191.65 $198.36 $205.30 54151S Security Analyst Both Hourly $132.21 $136.84 $141.62 $146.58 $151.71 54151S Technical Support Analyst (Tier-1) Both Hourly $96.66 $100.05 $103.56 $107.18 $110.93 54151S Sr. Technical Support Analyst (Tier-2) Both Hourly $96.66 $100.05 $103.56 $107.18 $110.93 54151S Office 365 Global Admin I Both Hourly $96.93 $100.32 $103.83 $107.47 $111.22 54151S Office 365 Global Admin II Both Hourly $164.38 $170.14 $176.09 $182.26 $188.63 54151S Office 365 Global Admin III Both Hourly $206.93 $214.18 $221.67 $229.43 $237.46 54151S Sr. Support Consultant Both Hourly $199.67 $206.66 $213.89 $221.38 $229.13 54151S Support Consultant Both Hourly $178.91 $185.17 $191.65 $198.36 $205.30 54151S Application Specialist Both Hourly $111.46 $115.36 $119.40 $123.58 $127.90 54151S Change and Release Manager Both Hourly $178.91 $185.17 $191.65 $198.36 $205.30 54151S System Administrator Both Hourly $132.84 $137.48 $142.30 $147.27 $152.43 54151 Senior Systems Engineer - Software

Maintenance Both Hourly $224.32 $232.17 $240.30 $248.72 $257.42

54151 Trainer - Software Maintenance Both Hourly $163.35 $169.06 $174.97 $181.10 $187.44 54151 Systems Engineer - Software Maintenance Both Hourly $132.21 $136.84 $141.62 $146.58 $151.71

54151 Technical Support Analyst (Tier-1) - Software Maintenance

Both Hourly $96.66 $100.05 $103.56 $107.18 $110.93

54151 Sr. Technical Support Analyst (Tier-2) - Software Maintenance

Both Hourly $96.66 $100.05 $103.56 $107.18 $110.93

54151 Office 365 Global Admin I - Software Maintenance

Both Hourly $96.93 $100.32 $103.83 $107.47 $111.22

54151 Office 365 Global Admin II - Software Maintenance

Both Hourly $164.38 $170.14 $176.09 $182.26 $188.63

54151 Office 365 Global Admin III - Software Maintenance

Both Hourly $206.93 $214.18 $221.67 $229.43 $237.46

54151 Sr. Support Consultant - Software Maintenance

Both Hourly $199.67 $206.66 $213.89 $221.38 $229.13

54151 Support Consultant - Software Maintenance

Both Hourly $178.91 $185.17 $191.65 $198.36 $205.30

54151 System Administrator - Software Maintenance

Both Hourly $132.84 $137.48 $142.30 $147.27 $152.43

GSA Pricelist Arctic IT Government Solutions

Arctic IT Government Solutions, LLC Labor Category Descriptions

Labor Category Title Minimum Education Minimum Years Experience

Labor Category Description

Engagement Manager Bachelors 5 Lead business point of contact for customers and contracts, coordinates and schedules project resources to ensure development, analysis, or deployment, remains on schedule and in line with the current capabilities and future directions of Microsoft products. Oversees all contracting and subcontracting.

Senior Project Manager Bachelors 5 Lead business point of contact for customers, coordinates and schedules project resources to ensure development, analysis or deployment remains on schedule and in line with the current capabilities and future directions of Microsoft products.

Senior Consultant Bachelors 5 Works to support the Project Manager to ensure development, analysis and deployment remains on schedule and in line with the current capabilities and future directions of Microsoft products. Provides contract level technical and application support on projects (i.e. Dynamics 365).

Senior Developer Bachelors 5 Works to support the Project Manager by using their expertise and knowledge of industry practices to perform various software development tasks such as, coding, app development, web development and overseeing projects. They are experts in multiple software development lifecycles tools (e.g. Agile, Waterfall, DevOps, etc.).

Senior Trainer Bachelors 5 Works closely with Project Manager, Senior Consultant and/or the Solution Architect as the technical lead to plan, develop, and coordinate, and deploy training, both internally and externally, to be in line with the current capabilities and future directions of Microsoft products. (i.e. Dynamics 365).

Senior Systems Engineer Bachelors 8 Works closely with Project Manager and Solution Architect as the Microsoft subject matter expert to ensure the development, design, analysis, and final deployment of the solution remains within the overall approved technical architecture and the security controls are in line with the current capabilities and future directions of Microsoft products (i.e. Dynamics 365).

Sr. Engagement Manager Bachelors 15 Lead business point of contact for customers and contracts, coordinates and schedules project resources to ensure development, analysis, or deployment, remains on schedule and in line with the current capabilities and future directions of Microsoft products. Oversees all contracting and subcontracting.

Senior Program Manager Bachelors 10 The Senior Program Manager is responsible for defining project methodologies and best practices for IT projects. The Senior Program Manager manages a portfolio of related IT projects or maintenance and operational management contracts. They are responsible for managing all program phases including planning, execution, performance monitoring, budget, schedule, risks/issues, and program closeout. The Senior Program Manager is are an expert in communication, organization, and provides oversight and management of program resources.

Program Manager Bachelors 5 The Program Manager manages a portfolio of related IT projects or maintenance and operational management contracts. They are responsible for managing all program phases including planning, execution, performance monitoring, budget, schedule, risks/issues, and program closeout. The Program Manager is are an expert in communication, organization, and provides oversight and management of program resources.

Project Manager Bachelors 4 The Project Manager is responsible for overseeing the planning, execution, performance monitoring, budget, schedule, risks/issues, and closeout of an IT project. The Project Manager is are an expert in communication, organization, and provides oversight and management of program resources.

Senior Solution Architect Bachelors 10 The Senior Solution Architect defines and implements best practices and oversees the planning, design, development, and deployment of cloud services architectures. They are responsible for serving as a technical lead on multiple projects or within programs, and analyze cloud service alternatives to ensure that the final solution fits with the business needs of the client.

Solution Architect Bachelors 10 The Solution Architect works closely with Project Manager and Engagement Manager as the Microsoft subject matter expert. Ensure the development, design, analysis, solution and deployment remains in line with the current capabilities and future directions of Microsoft products (i.e. Dynamics 365). Makes architectural decisions for Client projects and ensures that the final solution fits with the business needs of the Client.

Senior Business Analyst Bachelors 5 The Senior Business Analyst works to support the Project Manager by providing strategy in regards to collecting business requirements, perform analysis and traceability on these requirements to gain in-depth understanding of the customer's business strategy, processes, services, roadmap and the context in which the business operates. Reviews business processes from start to finish to identify and address operational, financial, technological risks, and identify opportunities to improve efficiencies and leading Business Analysts in completing these tasks. Responsible for guiding the technical team in the building of the final product and being an expert in multiple software development lifecycles tools (e.g. Agile, Waterfall, DevOps, etc.).

Business Analyst Bachelors 3 The Business Analyst assists Senior Business Analysts and project teams to ensure the applications or products in development comply with end-user needs. Primary responsibility is the analysis of business requirements in which they report the findings to the Senior Business Analysts as well as the developers.

Other duties and responsibilities include analyzing the impact of projects on business outcomes, creation of project documentation, collecting systems information, and giving feedback to developers who work on the deliverables. Contributes to the development and execution of test scripts and test plans.

Senior Solution Consultant Bachelors 5 The Senior Solution Consultant will utilize best practices and methodologies to gather requirements, design, configure, implement, test, train, and maintain the solutions for our clients. They are responsible for working with internal teams, Clients, and vendors to provide subject matter expertise and hands on implementation services and coaching and leading Solution Consultants in completing these tasks. Senior Solution Consultants often take on additional reponsibilities in support of the Program/Project Managers as needed to keep the project within budget and on-schedule.

Labor Category Title Minimum Education Minimum Years Experience

Labor Category Description

Solution Consultant Bachelors 3 The Solution Consultant will utilize best practices and methodologies to gather requirements, design, configure, implement, test, train, and maintain the solutions for our clients. They are responsible for working with internal teams, Clients, and vendors to provide subject matter expertise and hands on implementation services.

Principal Application Developer Bachelors 15 The Principal Application Developer will help develop and utilize best practices and methodologies to design, customize, integrate, implement and/or upgrade customizations and resolve defects or bugs associated with solutions for clients. Working as a senior member on a team, this position will be expected to accomplish a range of development and leadership duties, including leading requirements definition, design/configuration, custom development, unit testing, quality assurance, and client support to leading and managing the workload of other developers on a project.

Senior Application Developer Bachelors 5 The Senior Application Developer will utilize best practices and methodologies to design, customize, integrate, implement and/or upgrade customizations and resolve defects or bugs associated with solutions for clients. Serving as a senior lead for other developers, this role will work as part of team, this position will be expected to accomplish a range of development duties from requirements definition, design, configuration, custom development, unit testing, quality assurance, data migration and client support.

Application Developer Bachelors 3 The Application Developer will assist a Senior Application Developer in utilizing best practices and methodologies to design, customize, integrate, implement and/or upgrade customizations, perform unit testing, resolve defects or bugs associated with solutions for clients, perform data migration, and provide client support.

Trainer Bachelors 3 The Trainer will work closely under the direction of a Senior Trainer, Senior Solution Consultant and/or the Solution Architect to build, develop and redesign training content and deliver training in a variety of modalities in line with the current capabilities and products.

Systems Engineer Bachelors 3 The Systems Engineer will utilize best practices and methodologies to assist in the design, deploy, upgrade, and support on-premises and cloud infrastructure solutions. They are responsible for a full range of system engineering duties, which include planning, architecting, engineering, building, documentation, testing, quality assurance, and client support.

Senior Security Analyst Bachelors 5 The Senior Security Analyst will utilize best practices in the execution of security tasks across client solutions, including applying security patches to environments and monitoring and reporting on the assessment of client environments for security vulnerabilities and breaches. They are responsible to keep aware of up-to-the-minute notices of industry standard vulnerabilities and security monitoring tools.

Security Analyst Bachelors 2 The Security Analyst will utilize best practices to assist in the execution of security tasks across client solutions, including applying security patches to environments and monitoring and reporting on the assessment of client environments for security vulnerabilities and breaches.

Technical Support Analyst (Tier-1) Associates 1 The Technical Support Analyst (Tier-1) will provide help desk services including service ticket intake processing, troubleshooting applications, systems access, resolving 1st level hardware, software, and network related issues. They are responsible for diagnosing symptoms, and resolving common IT-related problems.

Sr. Technical Support Analyst (Tier-2)

Associates 2 The Sr. Technical Support Analyst (Tier-2) will provide services in troubleshooting applications, systems access, resolving hardware, software, and network related issues. They are responsible for guiding and coaching Tier-1 resources and using pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management. Additionally they will work on resolving intermediate problems, this includes troubleshooting methods such as verifying physical equipment issues, networking problems, uninstalling/reinstalling software applications, verification of proper hardware and software setup, assistance with application navigation and a higher level of end user training with supported business applications.

Office 365 Global Admin I Associates 1 The Office 365 Global Admin I will provide maintenance and support for Microsoft Office 365 (O365).

They are responsible to work independently and as a part of a team to provide hands-on technical solutions, while providing top-level customer service. Under the direction of senior and/or mid-level resources, this role will also be responsible to manage, configure, and troubleshoot certain aspects of O365, including support for IT projects which integrate with O365.

Office 365 Global Admin II Associates 3 The Office 365 Global Admin II will provide maintenance and support for Microsoft Office 365 (O365).

They are responsible to work independently and as a part of a team to provide hands-on technical solutions, while providing top-level customer service. This role and will also be responsible to manage, configure, eDiscovery, and troubleshoot all aspects of O365, including support for IT projects which integrate with O365.

Office 365 Global Admin III Bachelors 5 The Office 365 Global Admin III will have a key role in executing the ongoing maintenance and support of our Microsoft Office 365 (O365). They are responsible to serve as the lead technical role and be responsible to provide technical direction and coaching/mentoring to junior and mid-level resources. This role will support the Project Manager with inputs into project deliverables and provide guidance on timing of project activities. This is a customer service role and will involve management, configuration, and troubleshooting for all aspects of O365, including support for IT projects which integrate with O365.

Sr. Support Consultant Bachelors 5 The Senior Support Consultant will utilize best practices in the troubleshooting and resolution of support tickets. This work includes resolving reported issues with configurations, data, functional software, business processes, and general how to questions. This role will also participate in providing other consulting services such as release management tasks, enhancements, training, etc. This role will also mentor and coach Support Constants in identifying common problems and troubleshooting techniques.

Labor Category Title Minimum Education Minimum Years Experience

Labor Category Description

Support Consultant Bachelors 3 The Support Consultant will utilize best practices in the assistance of troubleshooting and resolution of support tickets. This work includes resolving reported issues with configurations, data, functional software, business processes, and general how to questions. This role will also participate in providing other consulting services such as release management tasks, enhancements, training, etc.

Application Specialist Associates 1 The Application Specialist will utilize best practices in the assistance of troubleshooting and resolution of support tickets. This work includes resolving reported issues with configurations, functional software, business processes, and general how to questions.

Change and Release Manager Bachelors 4 The Change and Release Manager will utilize best practices in the full range of Change Management and Release Management activities for a portfolio of Managed Cloud Business Application Clients. They are responsible for the successful management and deployment of business application releases, including service packs, application upgrades, custom development releases, etc. This resource will be responsible for tracking when changes, upgrades, or updates are required by Vendors to products deployed into production cloud environments, ensuring compatibility across all solutions, and compliance with security standards.

This work will include executing release management life cycle activities which includes scheduling, coordinating, and managing software deployments and product rollouts.

System Administrator Associates 4 The System Administrator will provide services in troubleshooting applications, systems access, resolving hardware, software, and network related issues. They are responsible for guiding and coaching Tier-1 and Tier-2 resources and functioning as a Tier-3 resource in resolving escalated issues in support of physical equipment issues, networking problems, and line of business application issues.

Senior Systems Engineer - Software Maintenance

Bachelors 8 Works closely with Project Manager and Solution Architect as the Microsoft subject matter expert to ensure the development, design, analysis, and final deployment of the solution remains within the overall approved technical architecture and the security controls are in line with the current capabilities and future directions of Microsoft products (i.e. Dynamics 365). Supports maintenance of existing software with person-to-person communication for technical support and implementation / integration which is not already included in the purchase price of the software itself.

Trainer - Software Maintenance Bachelors 3 The Trainer will work closely under the direction of a Senior Trainer, Senior Solution Consultant and/or the Solution Architect to build, develop and redesign training content and deliver training in a variety of modalities in line with the current capabilities and products. Supports maintenance of existing software with person-to-person communication for technical support and implementation / integration which is not already included in the purchase price of the software itself.

Systems Engineer - Software Maintenance

Bachelors 3 The Systems Engineer will utilize best practices and methodologies to assist in the design, deploy, upgrade, and support on-premises and cloud infrastructure solutions. They are responsible for a full range of system engineering duties, which include planning, architecting, engineering, building, documentation, testing, quality assurance, and client support. Supports maintenance of existing software with person-to-person communication for technical support and implementation / integration which is not already included in the purchase price of the software itself.

Technical Support Analyst (Tier-1)

- Software Maintenance

Associates 1 The Technical Support Analyst (Tier-1) will provide help desk services including service ticket intake processing, troubleshooting applications, systems access, resolving 1st level hardware, software, and network related issues. They are responsible for diagnosing symptoms, and resolving common IT-related problems. Supports maintenance of existing software with person-to-person communication for technical support and implementation / integration which is not already included in the purchase price of the software itself.

Sr. Technical Support Analyst (Tier-2) - Software Maintenance

Associates 2 The Sr. Technical Support Analyst (Tier-2) will provide services in troubleshooting applications, systems access, resolving hardware, software, and network related issues. They are responsible for guiding and coaching Tier-1 resources and using pre-defined call and ticket management procedures to identify, resolve, or escalate issues to the System Administrator (Tier 3) and Support Center Management. Additionally they will work on resolving intermediate problems, this includes troubleshooting methods such as verifying physical equipment issues, networking problems, uninstalling/reinstalling software applications, verification of proper hardware and software setup, assistance with application navigation and a higher level of end user training with supported business applications. Supports maintenance of existing software with person-to-person communication for technical support and implementation / integration which is not already included in the purchase price of the software itself.

Office 365 Global Admin I - Software Maintenance

Associates 1 The Office 365 Global Admin I will provide maintenance and support for Microsoft Office 365 (O365).

They are responsible to work independently and as a part of a team to provide hands-on technical solutions, while providing top-level customer service. Under the direction of senior and/or mid-level resources, this role will also be responsible to manage, configure, and troubleshoot certain aspects of O365, including support for IT projects which integrate with O365. Supports maintenance of existing software with person-to-person communication for technical support and implementation / integration which is not already included in the purchase price of the software itself.

Office 365 Global Admin II - Software Maintenance

Associates 3 The Office 365 Global Admin II will provide maintenance and support for Microsoft Office 365 (O365).

They are responsible to work independently and as a part of a team to provide hands-on technical solutions, while providing top-level customer service. This role and will also be responsible to manage, configure, eDiscovery, and troubleshoot all aspects of O365, including support for IT projects which integrate with O365. Supports maintenance of existing software with person-to-person communication for technical support and implementation / integration which is not already included in the purchase price of the software itself.

Labor Category Title Minimum Education Minimum Years Experience

Labor Category Description

Office 365 Global Admin III - Software Maintenance

Bachelors 5 The Office 365 Global Admin III will have a key role in executing the ongoing maintenance and support of our Microsoft Office 365 (O365). They are responsible to serve as the lead technical role and be responsible to provide technical direction and coaching/mentoring to junior and mid-level resources. This role will support the Project Manager with inputs into project deliverables and provide guidance on timing of project activities. This is a customer service role and will involve management, configuration, and troubleshooting for all aspects of O365, including support for IT projects which integrate with O365. Supports maintenance of existing software with person-to-person communication for technical support and implementation / integration which is not already included in the purchase price of the software itself.

Sr. Support Consultant - Software Maintenance

Bachelors 5 The Senior Support Consultant will utilize best practices in the troubleshooting and resolution of support tickets. This work includes resolving reported issues with configurations, data, functional software, business processes, and general how to questions. This role will also participate in providing other consulting services such as release management tasks, enhancements, training, etc. This role will also mentor and coach Support Constants in identifying common problems and troubleshooting techniques. Supports maintenance of existing software with person-to-person communication for technical support and implementation / integration which is not already included in the purchase price of the software itself.

Support Consultant - Software Maintenance

Bachelors 3 The Support Consultant will utilize best practices in the assistance of troubleshooting and resolution of support tickets. This work includes resolving reported issues with configurations, data, functional software, business processes, and general how to questions. This role will also participate in providing other consulting services such as release management tasks, enhancements, training, etc. Supports maintenance of existing software with person-to-person communication for technical support and implementation / integration which is not already included in the purchase price of the software itself.

System Administrator - Software Maintenance

High School 4 The System Administrator will provide services in troubleshooting applications, systems access, resolving hardware, software, and network related issues. They are responsible for guiding and coaching Tier-1 and Tier-2 resources and functioning as a Tier-3 resource in resolving escalated issues in support of physical equipment issues, networking problems, and line of business application issues. Supports maintenance of existing software with person-to-person communication for technical support and implementation / integration which is not already included in the purchase price of the software itself.

PhD Can be substituted for Masters Degree and four (4) additional years' experience specifically related to project tasks.

Masters Degree Can be substituted for a Bachelors Degree and two (2) additional years' experience specifically related to project tasks.

Bachelors Degree Can be substituted for an Associates Degree and two (2) additional years' experience specifically related to project tasks.

Associates Degree Can be substituted for High School Diploma and two (2) additional years' experience specifically related to project tasks.

Educational Equivalency / Substitution

Applicable to all Labor Categories