MAS - Nextpoint Group LLC - 47QTCA25D0033

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for

GSA Advantage!® is: https://www.GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE (MAS)

Information Technology - IT Services

FSC/PSC Code: DA01

Contract Number: 47QTCA25D0033

Contract Period: December 12, 2024 – December 11, 2029

NEXTPOINT GROUP, LLC

14200 Park Meadow DR STE 200S

Chantilly, Virginia 20151-4211 Phone: 703-879-4484 Fax: 703-935-5526

Email: gsa@nextpointgroup.com Website: https://nextpointgroup.com/

Business Size: Large Business

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

14200 Park Meadow Drive | STE 200 | Chantilly, Virginia 20151

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s).

SIN Description 54151S Information Technology Professional Services ANCILLARY Ancillary Supplies and Services

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment discounts, or any other concession affecting price. Contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Pricing Below

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. See Pricing Below

2. Maximum order. $500,000

3. Minimum order. $100

4. Geographic coverage. Domestic

5. Point(s) of production. United States

6. Discount from list prices or statement of net price. Prices shown are NET Prices; Basic Discounts have been deducted

7. Quantity discounts. Additional 1% for single purchase order at or above $500,000

8. Prompt payment terms. Net 30 Days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items. None

10a. Time of delivery. As negotiated

10b. Expedited Delivery. Contact Contractor

10c. Overnight and 2-day delivery. Contact Contractor

10d. Urgent Requirements. Contact Contractor

11. F.O.B. point(s). Destination

12a. Ordering address(es). Same as company address

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Same as company address

14. Warranty provision. Standard Commercial Warranty

15. Export packing charges. Not Applicable

16. Terms and conditions of rental, maintenance, and repair. Not Applicable

17. Terms and conditions of installation. Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices. Not Applicable

18b. Terms and conditions for any other services. Not Applicable

19. List of service and distribution points. Not Applicable

20. List of participating dealers. Not Applicable

21. Preventive maintenance. Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services offered and show where full details can be found (e.g., Contractor’s website or other location). ICT accessibility standards can be found at https://www.section508.gov/. Not Applicable

23. Unique Entity Identifier (UEI) number. C1N9HYK67QD7

24. Notification regarding registration in the System for Award Management (SAM) database.

Registered

LABOR CATEGORY DESCRIPTIONS

Access Security System Administrator

Functional Responsibilities: Manages and administer alarm and access control systems including system updates to all access security clients/servers, update all other Windows based Access Security systems, synchronize, and ensure all data bases are replicating, load correct versions of latest security software.

Perform routine backups, provide trouble shooting of access security system and generate reports as required.

Mid: Bachelors and 2 years Sr: Bachelors and 4 years

Advanced Solutions Architect

Functional Responsibilities: Performs and oversees the technical design of complex IT‐based projects.

Leads technical contributions on projects requiring multi‐vendor technologies and large complex integrations. Provides directions and resolutions to a diverse range of complex technical problems including but not limited to: Telephony, Messaging, Conferencing, Networking, Call Center Applications (IVR, Outbound dialing, reporting, call center routing, etc.).

Education & Experience: Bachelors and 10 years

Applications Project Manager

Functional Responsibilities: Coordinate all tasks associated with the Web‐authoring project and will ensure that all tasks are completed on time and meet the customer requirements.

Education and Experience: Bachelors and 8 years

Applications Solutions Consultant

Functional Responsibilities: Responsible for formulating and defining system scope and objectives.

Develops detailed technical specifications for enterprise level contact center and unified communications applications including but not limited to the following: Interaction Center and CTI applications, Interactive Response, Voice Portal, and Speech applications. Contact Center reporting products (CMS, IQ, BCMR) Proactive Contact (Outbound Dialer) application Modular Messaging. Meeting Exchange. Designs, codes, tests, debugs, and documents CC and UC applications.

Education & Experience: Masters and 5 years

Applications Systems Analyst

Functional Responsibilities: Under general direction, formulates and defines system scope and objectives. Devises or modifies procedures to solve complex problems involving computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written. Analyze and revise existing system logic problems as required and document as necessary. Works at the highest technical level of all phases of applications systems analysis activities. Works with various telecommunications technologies and computer‐based modeling tools.

Education & Experience: Bachelors and 1 year

Avaya Software Associate

Functional Responsibilities: Assists with providing on‐site and remote implementation support of software, systems, subsystems and/or applications for customers or field personnel utilizing telephone and remote diagnostic capabilities. Supports Software Specialist with end‐user installations, configurations, upgrades and migrations through problem isolation, verification, resolution, and documentation.

Education & Experience: Bachelors and 5 years

Avaya Technician

Functional Responsibilities: Installs customer premises PBX, IP Telephony, call center, messaging, and data. Troubleshoots problems on the customer site using vast experience in telecommunications/data equipment. Installs new equipment for customers and installs replacement parts when required.

Telecom End User Instructor

Functional Responsibilities: Prepares syllabus and handouts for end user training. Schedules end user training. Delivers knowledge transfer of products and services depending on set products.

Education & Experience: Associates and 1 year

Business Continuity Architect

Functional Responsibilities: Develops technical and procedural solutions to meet customer requirements for continuity of operations. Provides support in the development of information technology emergency management and recover plans; leads information technology network risk assessments; reviews and develops network and system recovery strategies; drafts procedures for identifying system failures and involving contingency plans; creates response procedures; communicates with various response teams during testing and actual execution of system and/or network recovery procedures. Leads the design, development, installation, implementation, and administration of backup solutions.

Business Continuity Planner

Functional Responsibilities: Position covers all areas of the business continuity planning cycle. Using established procedures and under close supervision, helps support an organizations continuation of core, mission‐essential functions should personnel, facilities, inventory, IT/communications and/or infrastructure experience a natural or man‐made debilitative event. Conducts the research and analysis necessary for the design and administration of programs which include, but are not limited to, policies, standards, guidelines, training, and quality assurance processes for viable continuity planning. Supports the development of Continuity of Operations (COOP) plans.

Jr: Bachelors and 2 years Mid: Bachelors and 4 years Sr: Bachelors and 6 years

Business Process Consultant

Functional Responsibilities: Analyzes process and re‐engineering with an understanding of technical and functional solutions that relate to the current and future business environment. Facilitates and reviews current and future state process designs. Recommend design updates and changes. Leads project teams that define business scope, objectives, organizational design, and system requirements.

Jr: Bachelors and 1 year Mid: Bachelors and 3 years

SME: Bachelors and 10 years

Cable Installer

Functional Responsibilities: Performs installation of telephone, coaxial, and fiber optic cables, including vertical and horizontal cable pairs to the desktop. Locates and diagnoses signal transmission defects using various test equipment and visual inspection. Uses tools and related test equipment, ground power equipment, and pressure equipment. Prepares necessary written reports. Communicates effectively with technical and management personnel, as required.

Education & Experience: High School and 1 years

Cable Splicer

Functional Responsibilities: Performs splicing, inspecting, maintaining, overhauling, repairing, and installing splice cases for telephone, coaxial, fiber optic, and outside plant cable. Locates and diagnoses signal transmission defects using various test equipment and visual inspection. Uses cable splicing and lineman’s tools and related test equipment, ground power equipment, and pressure equipment.

Communicates effectively with technical and management personnel, as required.

Education & Experience: High School and 2 years

Call Center Application Design Engineer

Functional Responsibilities: Designs, integrates, and supports comprehensive communications solutions featuring voice, data, and mixed‐media applications. Documents the requirements and the functional design specification. Defines acceptance criteria for implementation. Develops, tests, and installs the solution.

Education & Experience: Bachelors and 12

Call Center Consultant

Functional Responsibilities: Responsible for the design and development of basic, complex and advanced contact center environments. Provides resolutions to a diverse range of technical problems covering call flow (call center) optimization, call center reporting, vector designs, agent skills, etc.

Provides Contact Center Training consisting of Basic to Advanced Contact Center implementation, end user reporting analysis and consultation, as well as Agent Application training.

Call Center Field Engineer

Functional Responsibilities: Installs call center applications, including on‐site pre‐installation planning;

remote pre‐installation support (telecommunications service coordination, etc.) on‐site support for installation, and on‐site support for system cutover, as follows: Cut over remote agents and Supervisors; Create or configure new agents, nodes, applications, views, and skill groups; Build or load normal, holiday, or emergency routing; Add or move agents or major components such as a server, supervisor station, or contact server; Perform upgrades, moves, changes, and adds; Create customized reports; and Provide recommendations on back‐up procedures.

Education & Experience: Bachelors and 8 years

Call Center Lead Operator

Functional Responsibilities: Duties may require telephone, voice paging, electronic signal and information, trouble reporting, and ordering services. Assists the Operator Supervisor in administrative and monitoring tasks. Possesses the skills to perform Supervisory functions whenever necessary. May be the primary point of contact for scheduling and establishing call center conference calls in addition to performing telephone operator functions. Actively performs the duties of a telephone operator.

Responsibilities are not limited to and may include the following: Serves as sole operator on a workstation. Handles incoming and outgoing calls, including long distance and conference calls, in a prompt courteous manner. Responsible for obtaining billing information for toll calls and rejects unauthorized calls or refer caller to prescribed authorizing official; Responsible for operating any of the positions assigned to an Operator, including answering all incoming calls and processing outgoing calls on a tele‐directory network communication telephone console system. Follows instructions given by Supervisors and Program Manager regarding handling heavy volume of traffic pertaining to government and other related agencies, restricted lines, and other procedures. May be required to respond to calls that relate to a potential or actual agency‐related emergency) by connecting them to the appropriate party, as designated by standard operating procedures. May be required to serve as an Information Operator for a Government agency, supplying numbers, extensions, names, etc., and performing locator services as required. In complex situations, questions callers as necessary to determine the appropriate organizational referral. May be required to operate call center equipment, personal computers, facsimile machines, specialized equipment for audio teleconferencing bridges, telecommunications devices for the deaf (TDD), ISDN telephone instruments, and office furniture necessary for performance of the position.

Education & Experience: High School and 3 years

Call Center Operator

Functional Responsibilities: Duties may require telephone, voice paging, electronic signal, information, trouble reporting, and ordering services. Responsibilities are not limited to and may include the following: Serves as sole operator on a workstation. Handles incoming and outgoing calls, including long distance and conference calls, in a prompt, courteous manner. Obtains proper billing information for toll calls and rejects unauthorized calls or refers caller to prescribed authorizing official. Adheres to directives given by Supervisors and Program Manager regarding handling heavy volume of traffic pertaining to Government and other related agencies, restricted lines, and other procedures. Obtains information by utilizing a tele‐directory network and personal computer. Responds to calls from the public by directing them to the appropriate agency office. May be required to respond to calls that relate to a potential or actual agency‐related emergency by connecting them to the appropriate party, as designated by standard operating procedures. May be required to perform directory and record keeping, including forms, logs, and other records necessary to perform the call center services. May be required to update call center and backup console telephone directory databases. May be required to maintain logs and records of communication activities in accordance with call center standard operating procedures.

Education & Experience: High School and 1 year

Call Center Operator Supervisor

Functional Responsibilities: Responsible for managing day‐to‐day operations of the call center during his or her shift. Manages the Operators’ weekly work schedules and communicates and trains to any changes in policies and procedures that impact the Operators’ duties and tasks. Coaches, trains, and monitors the Operators and is instrumental in building morale and promoting a winning team spirit.

Supervisors maintain expertise in all operator functions. The Call Center Site Supervisor is both a working supervisor and actively performs the duties of a telephone operator, when necessary, to meet performance metrics. The Operator Supervisor generally is designated the primary point of contact for scheduling and establishing call center conference calls in addition to performing telephone operator functions. Generally, is required to perform supervision and conference attendant duties during high volume traffic periods or as otherwise required. May be required to participate in development, production, distribution, and maintenance of call center standard operating procedures (SOPs). May be required to perform periodic review of the SOPs with staff members as a refresher and when there are changes to the SOPs. May be required to establish work schedules, oversee staffing requirements, monitor the call center environment, and participate in staff training activities. May be required to work with the Project Manager to ensure that the call center is in a constant state of readiness in accordance with facility availability requirements and that telecommunications are maintained in an operable mode.

Promptly reports equipment malfunctions to the Project Manager. Provides weekly status report, as required, summarizing operational status, staffing levels, and unusual events (i.e., equipment outages and emergencies). In the event of an emergency, may be required to execute emergency closing procedures for the center, in accordance with standard operating procedure and Emergency Evacuation Procedures. May be required to notify all operators at the call center if they are to report to a backup call center location. The Call Center Operator Supervisor’s responsibilities are not limited to and may include the following: Weekly Schedules: Coordinates weekly schedules with the Program Manager and keeps the Program Manager apprised of any alteration made to the schedule to accommodate vacations, doctor appointments, or shift trades. Ensures shift schedules are properly staffed, and maintains strict adherence to scheduling requirements, including holidays. Assures that staff is able to clock on and off of the scheduling system. Attendance Records: Keeps track of all absences and tardiness. Responsible for issuing all verbal and written warnings for any attendance issues. Training:

May be required to train operators for various functions such as tele‐directory, signal page, conferencing, telegrams, and facsimiles. Administers tests and coordinates with the Program Manager regarding trainees’ progress; issues written evaluations on trainees’ progress. Recommends ongoing refresher training as needed, and schedules accordingly. Assures that operators are adhering to the client‐required Call Statistic Performance Metrics. Monitoring, Counseling and Evaluations: Monitors operator performance and assures that Operators are adhering to all procedures daily; records any counseling that may be required. Determines which Operators require additional training and provides training if an operator is weak in an area. Issues yearly evaluations for all actively scheduled operators.

Seating Arrangements: Provides seating arrangements daily and monitors the floor to assure that all consoles are appropriately staffed at all times in accordance with the seating arrangements.

Reschedules lunches and breaks as required to maintain necessary coverage. Faxes, Telegrams, Conference Calls, Signal Pages, etc.: Monitors all requirements related to conference calls, faxes, and telegrams. Customer Complaints and Trouble Reports: Handles any grievances encountered during the shift. Provides a written report of any incident and requests a written report from any employee concerned.

Education & Experience: Associates and 2 years

Call Center Project Manager

Functional Responsibilities: Provides project management services to oversee the entire call center implementation. Oversees all project tasks. Provides and maintain a master plan. Coordinates efforts with customer and vendor project managers and personnel.

Central Office Technician

Functional Responsibilities: Under general direction, monitors, analyzes, and repairs switching related equipment. Assists with or performs system and equipment installations, acceptance testing, and initialization. Extracts routine system and customer reports as required. Maintains accurate and complete records. Performs distribution frame wiring as required. Performs testing, analyzes data, and interprets manuals and wiring diagram to locate and clear trouble conditions in switching equipment, computer systems, data networks, and associated peripherals. Demonstrates good oral communications with the customer and other work groups involved in providing telecommunications services. Maintains thorough computer systems line records. Interacts with other service centers to resolve troubles.

Operates computer terminals and other office machines such as duplicating equipment.

CIS Regional Services Engineer

Functional Responsibilities: Supports the Implementation and Maintenance of complex IT‐based projects. Provides directions, design, validation, consultation and resolutions to a diverse range of complex technical installations and maintenance including but not limited to: Telephony, Messaging, Conferencing, Networking, Call Center Applications (IVR Outbound dialing, reporting, call center routing, etc.).

Education & Experience: Masters and 5 years

Client Financial Management Assistant

Functional responsibilities: Client Financial Management Assistants support project personnel in the administrative and financial management of client engagements. A Client Financial Management Assistant is qualified to perform such tasks as: Assist in maintaining and reconciling an engagement’s work management records. Assist in financial tracking and reporting. Assist in an engagement’s human resources management activities, such as performance evaluation tracking and team member scheduling. Assist in facilities management for an engagement.

Education & Experience: Associates and 4 years

IT Engineer

Functional Responsibilities: Deploys and supports system environments, security engineering, software engineering, database administration, database development, and/or network engineering. Implements solutions involving technologies and IT environments. Provides IT services expertise, including open‐ source technology, software development, system engineering, scripting languages and multiple IT provider environments. May support developing and deploying services. Develops and maintains project documentation.

Education & Experience: Bachelors and 4 years

IT Solutions Architect

Functional Responsibilities: Focuses on full lifecycle solutions including assessment, design, implementation, capacity planning, and optimization of all aspects of delivering fully integrated application solutions. Performs as architect for integration strategies and initiatives, with a strong background in networking, servers, operating systems, storage, applications, and virtualization.

Mid: Bachelors and 6 years Sr: Bachelors and 8 years

Communications Analyst

Functional Responsibilities: Under general direction, assists in the planning, design, and implementation of communications networks. Responsible primarily for the assessment and optimization of network design through review and assessment of user needs, conduct feasibility studies for large projects, develop requests for proposals, evaluate vendor products, and make recommendations on selection.

Analyzes traffic flow, client requirements, operating procedures, and traffic study techniques. Performs technical and economic studies of existing network systems. Communicates with technical and managerial personnel to determine applicable programs, agency plans, and other factors affecting systems design requirements.

Mid: Associates and 1 year Sr: Associates and 4 years

Communications Manager (CM) Integrator

Functional Responsibilities: Responsible for remote integration support of Communication Manager product. Supports the highly complex end user installations, configurations, upgrades, and migrations through system configuration and set up, problem isolation, verification, resolution and documentation.

Computer System Analyst Sr

Functional Responsibilities: Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules. Coordinates with the Project and/or Program Manager to ensure problem resolution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives. Provide daily supervision and direction to support staff.

Education & Experience: Bachelors and 4 years

Configuration Manager

Functional Responsibilities: Provide configuration management planning for information technology (IT) services solutions. Performs configuration identification, change control, configuration status accounting, and configuration audits. Manages the change process so that only approved and validated changes are incorporated into documents and software. Facilitates the change notification process.

Ensures that notification of change activity is recorded and disseminated.

Mid: Bachelors and 1 year Sr: Bachelors and 3 years

Data Center Manager

Functional Responsibilities: Data Center Manager is responsible for support, maintenance, performance, and uptime of the data centers. Ensure compliance of Access Control, property coordination and accountability, equipment installations/removal, Power Space and Cooling Oversight, and general daily operations.

Education & Experience: Bachelors and 2 years

Data Entry Operator

Functional Responsibilities: Applies experience and judgment in selecting procedures to be followed and in searching for, interpreting, selecting, and coding orderables to be entered into a machine‐ readable format from a variety of source documents.

Database Administrator

Functional Responsibilities: Maintains the integrity, security, and availability of multiple database(s).

Duties include disaster recovery, performance analysis and tuning, index maintenance, and monitoring of data. Administers, maintains, develops, and implements policies and procedures for ensuring the security and integrity of the database. Evaluates and recommends available database management systems (DBMS) products. Performs database and software life‐cycle activities to ensure the highest level of system performance and availability and compliance with business requirements. Performs server administration. Organizes and formats data for efficient query and storage processes.

Jr: Bachelors and 2 years

Database Analyst/Programmer

Functional Responsibilities: Under general supervision, design, implement, and maintain moderately complex databases, access methods, device allocations, validation checks, organization, protection and security, documentation, guidelines, and statistical methods. Includes maintenance of database dictionaries and integration of systems through database design. Work will be performed in most phases of database management.

Database Engineer

Functional Responsibilities: Provides technical expertise for database design, development, implementation, information storage and retrieval, data flow and analysis. Develops relational and object‐oriented databases, database parser software, and database loading software. Projects long‐ range requirements for database administration and design. Responsible for developing database structure that fits into the overall architecture of the system under development and has to make trades among data volumes, number of users, logical and physical distribution, response times, retention rules, security and domain controls.

Developer

Functional Responsibilities: Responsible for design and engineering. Performs as the customer interface for all technical development issues. Possesses thorough and well‐rounded knowledge of advanced html, java scripting, site and database architecture and integration and modification of Active Server Page scripts. The developer will have a basic understanding of graphic design, including Macromedia Flash and multimedia integration. Will have project management/team supervision skills, be well‐versed in content writing and Internet communications strategy and have sufficient programming knowledge to supervise senior programmers.

Jr: Associates and 2 years

Documentation Specialist

Functional Responsibilities: Responsible for the creation and maintenance updating of required technical documentation (both hardware and software) and technical training materials. Works with project and staff managers and engineers on content and format of documentation. Works with little guidance. Provides documentation project planning and direction.

Engineering Assistant

Functional Responsibilities: Uses standard design techniques (including computerized tools), planning documents and other records to perform work (other than that of a clerical nature) required to: Analyze service and trunk orders; Design and layout trunk and special service circuits (including the calculation of transmission levels and the specification of equipment settings); and prepares or directs the preparation of Circuit Orders and Circuit Layout Records for field forces. Provides technical consultation with field forces in connection with trunk and special circuit design matters. May use computer terminal to obtain records information. Uses standard design techniques (including computerized tools), planning documents and other records and self‐prepared field notes to perform work (other than that of a clerical nature) required to design and prepare complete outside plant engineering work plans and to prepare data (including detail and facing sheets and memoranda) for approval by management in connection with cost estimates for specific estimates and work orders. Negotiates and coordinates on outside plant engineering matters, including rights of way, with field forces, private owners, customers and third‐party representatives in the building industry, other utilities, and government agencies. May use computer terminal to obtain records information.

Education & Experience: Associates and 3 years

Graphic Designer

Functional Responsibilities: Efficient in the use of Adobe Photoshop, Illustrator and various desktop publishing and drawing programs. Advanced in the production of animations, both through gifs and Macromedia Flash. Proficient in HTML and optimizing graphic file size for quick download.

Education & Experience: Bachelors and 6 years

Hardware Design Engineer

Functional Responsibilities: Designs and tests new integrated circuits and hardware components for a variety of signal processing applications and research. Designs, documents, and develops code (to include firmware) for digital signal processors or other programmable hardware devices. Analyzes the function of existing integrated circuits and hardware components for the purpose of reverse engineering the hardware and firmware. Conducts necessary hardware engineering and related functions to modify and adapt hardware to meet special needs.

Sr: Bachelors and 5 years

Hardware Technician

Functional Responsibilities: The Hardware Technician provides support for computer workstations, servers, printers, peripherals, network switches, routers, telecommunications, and teleconferencing equipment.

Jr: Associates and 1 year Mid: Associates and 2 years Sr: Bachelors and 2 years

Help Desk Specialist

Functional Responsibilities: Provides 24x7 Help Desk support as defined by first response/Tier 1 support. Provides phone and in‐person support to users in the areas of e‐mail, LAN/WAN, directories, standard desktop images and applications, COTS and GOTS applications. Servers as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Jr: Associates and 1 year

Sr: Bachelors and 1 year

Implementation Services Software Associate

Functional Responsibilities: Responsible for the configuration of station configuration and features.

Supports the installation and programming of sets and set features. Conducts data gathering and station reviews as required.

Implementation Services Technician

Functional Responsibilities: Responsible for the complete onsite physical hardware and/or software installation of a new or upgraded solution, as well as the placement, testing, and verification of system operation.

Information Systems Security Engineer (ISSE)

Functional Responsibilities: The Information Systems Security Engineer (ISSE) performs and reviews technical security assessments of computing environments to identify points of vulnerability, non‐ compliance with established Information Assurance (IA) standards and regulations and recommend mitigation strategies. Validates and verifies system security requirements definitions and analysis and establishes system security designs. Designs, develops, implements and/or integrates IA and security systems and system components including those networking, computing, and enclave environments to include those with multiple enclaves and with differing data protection/classification requirements.

Builds IA into systems deployed to operational environments. Assists architects and system developers in the identification and implementation of appropriate information security functionality to ensure uniform application of security policy and enterprise solutions. Supports the building of security architectures. Enforce the design and implementation of trusted relations among external systems and architectures. Assesses and mitigates system security threats/risks throughout the program life cycle.

Contributes to the security planning, assessment, risk analysis, risk management, certification and awareness activities for system and networking operations. Reviews certification and accreditation (C&A) documentation, providing feedback on completeness and compliance of its content.

Jr: Bachelors and 4 years

Information Systems Security Officer (ISSO)

Functional Responsibilities: Provides support for a program, organization, system, or enclave’s information assurance program. Provides support for proposing, coordinating, implementing, and enforcing information systems security policies, standards, and methodologies. Maintains operational security posture for an information system or program to ensure information systems security policies, standards, and procedures are established and followed. Assists with the management of security aspects of the information system and performs day‐to‐day security operations of the system. Evaluate security solutions to ensure they meet security requirements for processing classified information.

Performs vulnerability/risk assessment analysis to support certification and accreditation. Provides configuration management (CM) for information system security software, hardware, and firmware.

Manages changes to system and assesses the security impact of those changes. Prepares and reviews documentation to include System Security Plans (SSP), Risk Assessment Reports, Certification and Accreditation (C&M) packages, and System Requirements Traceability Matrices (SRTMs). Supports security authorization activities in compliance with National Institute of Standards and Technology Risk Management Framework (NIST RMF).

Jr: Bachelors and 4 years

IT Training Specialist

Functional Responsibilities: Using course material provides training to customers as specified in the task order. Develops and provide end‐user training on voice/data telecommunications services and/or hardware and system operation. Prepares student materials, including handouts, completion certificates, and course critique forms. Conducts formal classroom courses, workshops, and seminars, as needed.

LAN/WAN Integrator

Functional Responsibilities: Responsible for overall integration of service delivery arrangements involving LANs and WANs including: the planning, design, installation, maintenance, management, and coordination of agency LAN/WAN interfaces with the network (may include local, metropolitan, and wide area networks). Has responsibility for technical architecture and recommendations related to customer LANs/WANs. Maintains technical currency and studies vendor products to determine those which best meet agency needs. Presents information to management which may result in purchase and installation of hardware, software, and telecommunication equipment. Contributes technically to complex problems in local and wide area networking, communications, and related hardware/software (e.g., bridges, gateways, routers, multiplexers, hubs). Recommends network security procedures and policies. Works with many network topologies and protocols (e.g., IP, MPLS, Frame Relay) as well as with multiple operating system environments (e.g., Desktop, Server, NOS).

Logistician

Functional Responsibilities: Responsible for managing the supply chain, arranging transportation and storage of materials and transportation management. Managing the supply chain includes every step in the process of procurement of materials to the shipment of the materials to different locations throughout the world in a timely manner.

Jr: Associates and 1 year

Maintenance Administrator

Functional Responsibilities: Receives trouble reports via computer terminals or directly from customers.

Screens and tests customer reported problems to facilitate repair efforts. Contacts customers to negotiate dates and times; accesses arrangements as necessary to facilitate trouble resolution.

Maintains customer records, prepares technical dispatch activity logs, functions as the customer’s representative to other work groups. Monitors repair and installation workloads to meet commitment times.

Media Specialist

Functional Responsibilities: Develops HyperText links to associated content pages that enhance the information presented.

Network Engineer

Functional Responsibilities: Provides assistance in all aspects of network management from network design through implementation, maintenance, and upgrading of existing networks; Analyzing design, specifications, and related documents; Implements communication system requirements to support the distributed functionality of a software engineering environment; Analyzes network characteristics (e.g.

traffic connect time, transmission speeds, packet sizes and throughput), troubleshoots problems and recommends procurement of and/or modifications to network components.

Jr: Bachelors and 1 year Mid: Bachelors and 4 years

Network Penetration Engineer

Functional Responsibilities: Ability to apply known exploits to customer networks to identify weaknesses and vulnerabilities. Command‐line ability to manipulate and apply exploits to customer networks. Programming skills to modify known network attacks for application to customer network architectures and applications when necessary. Ability to install, configure, and apply third‐party vulnerability discovery tools. Detailed understanding of network protocols, network devices, and operating systems. Detailed understanding of common network topologies and advanced network management methodologies. Excellent analytical and problem‐solving skills for network discovery and analysis. Understanding of current security technologies for use as countermeasures to vulnerabilities.

Network Systems Engineer

Functional Responsibilities: Participates in engineering projects and network implementations involving the extension and application of highly advanced engineering and networking principles and concepts.

Capable of networking design implementation. Performs work that may include a variety of complex features and requires multi or interdisciplinary approaches. Conducts advanced and state‐of‐the‐art assignments under general supervision. Provides technical information for, and final technical editing of, all documents and proposals. Provides diagnosis of, and resolution for, complex networking and engineering problems.

Program Manager

Functional Responsibilities: The Program Manager is responsible for the successful cost, schedule, and performance of the contract. Serves as the main point of contact for stakeholders. Directly contributes to program efforts in several areas, including cost management/avoidance, schedule estimation and tracking, contract performance management, risk management, requirements analysis, and quality assurance activities. Ensures proper performance of tasks necessary to ensure the most efficient and effective execution of the contract. The PM shall utilize expert communication skills needed to direct the skilled technical resources and report on the technical progress, issues, and problem areas, as well as write and review technical documents.

Mid: Bachelors and 5 years Sr: Bachelors and 10 years

Programmer

Functional Responsibilities: Perform all advanced programming associated with the development or modification of a web page and will also be responsible for database development and management (SQL and MS Access) as it applies to the Internet.

Project Manager

Functional Responsibilities: The Project Manager shall be responsible for the successful planning, coordination and management of cost, schedule, and performance of all aspects of complex engineering projects and tasks. Serves as a technical point of contact for Program Manager and team members on a project or task. Directly contributes to program efforts in several areas, including task cost, schedule, and deliverables status updates. As well as monitoring risks, and presenting risk containment strategies to ensure proper performance of tasks necessary for efficient and effective execution of the contract.

Will utilize expert communication skills needed to direct the skilled technical resources and report on the technical progress, issues, and problem areas, as well as write and review technical documents.

Jr: Bachelors and 1 year Mid: Bachelors and 3 years

Repair Service Clerk

Functional Responsibilities: Under general direction, receives service problems from customers and/or computer systems and then refers them to the appropriate work groups. Analyzes telecommunications troubles, test line conditions and advises customers of status of the trouble report. Maintains thorough computer systems line records. Interacts with other service centers to resolve troubles. Operates computer terminals and other office machines such duplicating equipment.

Security Analyst

Functional Responsibilities: Ability to lead a team of analysts and engineers in security assessment of developmental or operational networks and systems for a variety of government or commercial clients.

Ability to apply defined security analysis methodologies to a variety of government or commercial client networks. Ability to work with customer personnel to develop mission, functional and security requirements, security policies, architecture, and operational procedures. Analysis of existing functional and security requirements, security policies, architecture, and operational procedures for security flaws Ability to identify countermeasure options and support customers in choosing best options to satisfy cost, functional, security, and other critical requirements. Working knowledge of industry standard government and commercial security evaluation criteria.

Security Engineer

Functional Responsibilities: Broad understanding of network and communication protocols. Broad knowledge of commercially available and public domain security. Ability to integrate commercial or custom security products and solutions and solutions into the customer’s network architecture using industry standard system engineering methodologies. Ability to work in a team environment with the customer’s engineers or administrators to integrate security engineering principles or practices into the customer’s engineering and development process. Design or implementation of filtering policies, access control lists, virtual private network solutions, secure access, strong authentication, and other security mechanisms.

Mid: Bachelors and 2 years

SME: Bachelors and 6 years

Security Policy Developer

Functional Responsibilities: Broad familiarity with government or commercial security regulations and evaluation criteria. Broad familiarity with government certification and accreditation processes. Working knowledge of industry standard network and system security policy statements and requirements, including, but not limited to, network security, host security, procedural security, physical security, and personnel security. Ability to tailor security policies to fit the organization’s individual needs and culture as well as to address the organization's threat profile. Ability to develop and implement detailed processes to implement approved security policies.

Security Program Manager

Functional Responsibilities: Provides project/program oversight and communications with security action officer through detailed monthly project reports detailing preventative maintenance services, remedial maintenance services, schedules/milestones, budget analysis, staffing and trouble ticket resolution.

Education & Experience: Bachelors and 3 years

Security Solutions Engineer

Functional Responsibilities: Focuses on the holistic security of the solution architecture to ensure physical and logical control policies are in place and technical methods are employed to mitigate risk, detect, and respond to threats, and analyze threats for deployment of preventative counter measures.

Security Specialist

Functional Responsibilities: Performs risk analyses which also includes risk assessment and intrusion testing. Must be able to communicate effectively in writing and orally with all levels of technical and management personnel, as required. Designs, develops, engineers, implements operates and maintains the systems that meet desired protection. Develops and implements solutions. Gathers and organizes technical information regarding mission goals and needs, existing security products, and ongoing programs in the Multilevel Security (MLS) arena.

Security Technician

Functional Responsibilities: Performs support services to include periodic maintenance, installations, and remedial maintenance. Advanced understanding of computer concepts, applications, and configuration; electronic and computer equipment hardware and software, and operation of telecommunications broadcasting, switching, and control.

Mid: Associates and 1 year Sr: Associates and 3 years

Service Visit Personnel

Functional Responsibilities: Assigned tasks and dispatched to perform services including but not limited to wire repair work not covered by a maintenance plan; customer caused damage repairs to CPE or wire under a maintenance plan; specific troubles or uncoordinated immediate requests that are not part of a planned project or conversion; and end‐user on‐site digital subscriber line support. Communicates effectively in writing and verbally with all levels of technical, engineering, and management personnel, as required. Works independently or coordinates a team as necessary.

Software Developer

Functional Responsibilities: Performs development and coding for software applications. Implements quality assurance procedures for software and utilizes knowledge of industry best practices to perform a variety of tasks.

Software Engineer

Functional Responsibilities: The Software Engineer develops, maintains, and enhances complex and diverse software systems (e.g., processing‐intensive analytics, novel algorithm development, manipulation of extremely large data sets, real‐time systems, and business management information systems) based upon documented requirements. Works individually or as part of a team. Reviews and tests software components and adherence to the design requirements and documents test results.

Resolves software problem reports. Utilizes software development and software design methodologies appropriate to the development environment. Provides specific input to the software components of system design to include hardware/software trade‐offs, software reuse, and requirements analysis and synthesis from system level to individual software components.

Jr: Bachelors and 3 years

Sr: Bachelors and 9 years

Applications Systems Engineer

Functional Responsibilities: Communicates during installation with engineers and product designers as well as with customers to coordinate administration and troubleshooting of systems being installed.

Responsible for test of all installed equipment and is capable of operating and understanding test devices such as frequency and data signal generators, oscilloscopes, transmission measuring equipment, volt‐ohm meters. Responsible for documenting installation work activities and coordinating those activities with customers. Installs system hardware, maintenance and administration terminals, Modems and any associated PC ancillary equipment. Connects all equipment requiring power‐to‐power source provided. Runs cables to main distributing frame or cross‐connect field. Connect modems for remote access by offsite engineers.