MAS - Geospatial And Cloud Analytics Inc. - 47QTCA25D0023

GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

Federal Supply Schedule 70 General Purpose Commercial Information Technology Equipment, Software and Services

SIN 54151S: Information Technology (IT) Professional Services

SIN 541990AV: Professional Audio/Video Services

CONTRACT NUMBER: 47QTCA25D0023

CONTRACT PERIOD: November 18, 2029

PRICELIST CURRENT THROUGH: Modification A815

For more information on ordering from this Federal Supply Schedule contract, please visit: www.gsa.gov/schedules

CONTRACTOR: Geospatial and Cloud Analytics, INC 475 Aquia Towne Center Drive, Suite 109 Stafford, VA 22554

Tel: 540-845-5795 Fax: 703-842-8944

Web: www.gcanext.com

CONTRACTOR’S POINT OF CONTACT FOR CONTRACT ADMINISTRATION:

Michael Dorr, Vice President 475 Aquia Towne Center Drive, Suite 109

Stafford, VA 22554

Tel: 540-845-5795 Fax: 703-842-8944

E-mail: mdorr@gcanext.com

BUSINESS SIZE:

Small Business SBA Certified Small Disadvantaged Business SBA Certified 8(a) Firm 8(a) Sole Source Pool (exit date: Mar 10, 2033) http://www.gsaadvantage.gov/ http://www.gsa.gov/schedules mailto:mdorr@gcanext.com

CONTRACTOR INFORMATION

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN 54151S: Information Technology (IT) Professional Services

SIN 541990AV: Professional Audio/Video Services

SIN OLM - Order Level Materials

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH AWARDED SIN:

See Approved GSA Pricing

1c. HOURLY RATES (Services only): Hourly rates are not applicable.

2. MAXIMUM ORDER THRESHOLD:

The Maximum Order for the following Special Item Number (SIN) is $500,000:

Special Item Number 54151S – Information Technology (IT) Professional Services The Maximum Order for the following Special Item Numbers (SIN) is $250,000:

Special Item Number 541990AV – Professional Audio Visual Services The Maximum Order for the following Special Item Numbers (SINs) is $250,000:

Special Item Number OLM – Order Level Material

NOTE TO ORDERING ACTIVITIES: If the best value selection places your order over the applicable Maximum Order Threshold, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the Contactor for a better price. The Contractor may (1) offer a new price for this requirement, (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER THRESHOLD: $100.00

4. GEOGRAPHIC COVERAGE: Domestic delivery

5. POINT(S) OF PRODUCTION: Same as company address

6. DISCOUNT FROM BEST MARKET RATE: Prices shown are NET Prices; Basic Discounts have been deducted.

7. QUANTITY DISCOUNT(S): an additional of 1% on orders above $500,000.00

8. PROMPT PAYMENT TERMS: 1% - 5 days, .5% - 10 days, Net - 30 days.

9.a Government Purchase Cards will be accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards will not be accepted above the micro-purchase threshold. Contact contractor for limit.

10. FOREIGN ITEMS: All items are U.S. made end products, designated country end products, Caribbean Basin country end products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of 1979, as amended.

11a. TIME OF DELIVERY: As negotiated on the task order level.

11b. EXPEDITED DELIVERY: As negotiated on the task order level.

11c. OVERNIGHT AND 2-DAY DELIVERY: As negotiated on the task order level.

11d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the Contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: Destination

13a. ORDERING ADDRESS: Same as company address

13b. ORDERING PROCEDURES: Ordering Activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (www.fss.gsa.gov/schedules).

14. PAYMENT ADDRESS: 9108 Church Street #10256 Manassas, Virginia 20108

15. WARRANTY PROVISION: Standard Warranty Terms and Conditions

16. EXPORT PACKING CHARGES: Not Applicable

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE: Not Applicable

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): Not Applicable

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): Not Applicable

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): Not Applicable

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): See critical information section for SIN specific warranty information.

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): Not Applicable

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): Not Applicable

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): Not Applicable

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

24b. SECTION 508 COMPLIANCE FOR ELECTRONIC AND INFORMATION TECHNOLOGY (EIT): Not Applicable

25. DUNS NUMBER: 081096932

26. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE: Contractor has an active registration in the System for Award Management (SAM) database.

CAGE Code: 84W83

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS/SCA eligible labor categories. If and / or when the contractor adds SCLS/SCA labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS/SCA matrix identifying the GSA labor category titles, the occupational code, SCLS/SCA labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

http://www.fss.gsa.gov/schedules

APPROVED GSA LABOR CATEGORY DESCRIPTIONS

Labor Category Title

Labor Category Description Minimum Education

Certifications Minimum Years of Experience

Educational Substitutions

Program Manager

Functional responsibilities involve organizing, directing, and overseeing the operation and maintenance functions at a designated site with a significant number of contractor support personnel. Responsibilities include managing extensive computer support operations such as systems acquisition, computer operations, system software maintenance, production control, data entry, remote job entry, and tape library management. The candidate must demonstrate strong oral and written communication skills with all levels of management and possess comprehensive knowledge of applicable computer and communications configurations.

Additionally, progressive experience in project management, agile methodology, risk management, and resource allocation and acquisition is required. The role also requires collaboration with customer and contractor personnel to develop and review task plans and deliverables, ensuring adherence to task schedules and cost constraints.

Bachelors 10 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 10 years general experience of which at least 4 year must be specialized experience.

Master’s Degree (in subjects described above) and 7 years general experience of which at least 4 years must be specialized experience.

No degree and 12 years of general experience of which 8 years is specialized experience.

User Support Specialist I

Responsibilities include serving as the initial point of contact for users experiencing technical issues, addressing basic problems such as password resets, software installation, and connectivity issues. Provide support and guidance on using software, hardware, and other IT systems, ensuring users understand procedures and can utilize resources effectively. Manages support requests through a ticketing system, which is utilized to document, prioritize, and follow up on issues, escalating complex problems to higher-tier support when necessary. Monitors IT systems and performs routine maintenance tasks to prevent potential issues. Manages user accounts, permissions, and access, ensuring users have appropriate access to perform their job functions.

Maintains a high level of customer service, communicates effectively with users and provides timely support. Additionally, assists with onboarding new employees, setting up IT accounts, and providing initial training on IT systems.

Associates 2 Associate’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Bachelor’s Degree (in subjects described above) and 1 year general experience.

Master’s Degree (in subjects described above) and 1 year general experience.

No degree and 3 years of general experience

User Support Specialist II

Responsibilities include providing technical support and troubleshooting services to end-users. Provides support for elevated complex issues, mentors junior support staff, and contributes to the continuous improvement of IT support processes. involves system troubleshooting, technical support, customer assistance, system maintenance, and problem resolution, ensuring a high level of user satisfaction and efficient IT operations.

Associates 3 Associate’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Bachelor’s Degree (in subjects described above) and 1 year general experience.

Master’s Degree (in subjects described above) and 1 year general experience.

No degree and 4 years of general experience of which 1 years is specialized experience.

User Support Manager

Responsibilities include the initiation and resolution of service requests/problem incidents. Tracks all action items and referrals through resolution. Works with system administrators and developers to ensure services/incidents are completed. Provides outstanding customer service experience in a variety of circumstances across all organizational levels. Supervises and manages teams of customer support specialists.

Additionally, involves experience in system troubleshooting, technical support, customer assistance, system maintenance, and problem resolution.

Bachelors 5 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s degree is equal to two years relevant experience.

Bachelor’s Degree is equal to four years relevant experience.

Master’s Degree (in subjects described above) and 5 years general experience of which at least 2 years must be specialized experience.

No degree and 7 years of general experience of which 3 years is specialized experience.

Database Administrator I

Responsibilities of the Junior Database Administrator include assisting in managing and maintaining an organization's databases by helping install and configure servers and systems for optimal performance and security. Support the monitoring database performance, contributes to backup and recovery procedures, and help ensure data integrity. Implements basic security measures, such as setting user permissions and assists with data encryption. Junior DBAs collaborate with senior developers and DBAs on database design and development, aiding in accurate data migration and transformation. Provides support and troubleshooting for users, helping resolve database issues and applies necessary patches under supervision. Assists in planning for future capacity and scalability by assessing storage, memory, and processing needs.

Bachelors 2 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s degree (in subjects described above) and 2 years general experience of which at least 1 year must be specialized experience.

Master’s Degree (in subjects described above) and 1 year general experience.

Database Administrator II

Responsibilities of the Database Administrator include managing and maintaining an organization's databases.

Handles the installation and configuration of database servers and systems for optimal performance and security. Monitors database performance to improve efficiency, manage indexes, and optimize queries.

Performs backups and recovery procedures, ensuring data integrity and the ability to restore data if needed.

Implements security measures to protect databases from unauthorized access, including setting user permissions and encrypting data. Collaborates with developers on database design and development, defining schemas and data models. Manages data migration and transformation projects, including ETL processes, ensuring accurate data transfer. Provides support and troubleshooting for users and developers, resolving database issues, and applying patches. Plans for future capacity and scalability by assessing storage, memory, and processing needs.

Bachelors 5 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 5 years general experience of which at least 2 year must be specialized experience.

Master’s Degree (in subjects described above) and 3 years general experience of which at least 2 years must be specialized experience.

No degree and 7 years of general experience of which 3 years is specialized experience.

Database Administrator III

Responsibilities of the Senior Database Administrator include overseeing and managing an organization's databases, ensuring optimal performance and security by leading the installation and configuration of servers and systems. Provides advanced database performance monitoring and sophisticated backup and recovery procedures and maintains data integrity. Implements robust security measures, such as defining user permissions and data encryption. Works closely with developers to design and develop databases, ensuring accurate data migration and transformation processes.

Provides expert-level support and troubleshooting for users, resolves complex database issues, and applies critical patches. Plans for future capacity and scalability by making strategic assessments of storage, memory, and processing needs.

Bachelors 8 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 8 years general experience of which at least 3 year must be specialized experience.

Master’s Degree (in subjects described above) and 5 years general experience of which at least 3 years must be specialized experience.

No degree and 10 years of general experience of which 6

Database Administrator IV

Responsibilities of the Subject Matter Expert (SME) Database Administrator include providing expert guidance in managing and optimizing an organization's databases, ensuring peak performance and security.

Leads the design, installation, and configuration of advanced database systems and servers. Deep understanding of database performance and oversees sophisticated monitoring, optimizing queries, and managing indexes for maximum efficiency. Implements and maintains backup and recovery strategies, ensuring data integrity and availability. Establishes and enforces robust security protocols, including complex user permissions and data encryption methods. Collaborates with development teams to design intricate database architectures and oversee accurate data migration and transformation processes. Provides high-level support and troubleshooting, resolving the most challenging database issues and ensuring the seamless application of critical patches. Additionally, anticipates future needs, making strategic decisions on capacity planning and scalability. Expertise to develop and refining advanced automation scripts, significantly enhancing operational efficiency and reducing manual workloads.

Bachelors 10 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 10 years general experience of which at least 4 year must be specialized experience.

Master’s Degree (in subjects described above) and 7 years general experience of which at least 4 years must be specialized experience.

Software Developer I

Responsibilities of the Junior Software Developer include assisting in designing, developing, and maintaining software applications that meet organizational and user requirements. Collaborate closely with team members to understand and implement technical solutions using programming languages and frameworks.

Responsibilities include writing and testing code to ensure functionality and reliability, under the guidance of senior developers. Contribute to system design discussions, focusing on learning scalable and secure application architecture. Deployment tasks involve assisting with software releases and updates, while actively learning about deployment processes.

Bachelors 2 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 2 years general experience of which at least 1 year must be specialized experience.

Master’s Degree (in subjects described above) and 1 year general experience.

No degree and 4 years of general experience of which 1 years is specialized experience.

Software Developer II

Responsibilities of the Software Developer include designing, developing, and maintaining software applications to meet organizational and user needs.

Collaboration with cross-functional teams to translate requirements into technical solutions, utilizing programming languages and frameworks to write clean and efficient code. Ensures software reliability and performance by testing and debugging. Contributes to system design discussions, focusing on scalability, security, and maintainability. Deployment and maintenance tasks involve deploying applications, managing release cycles, and applying updates as needed.

Bachelors 5 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 5 years general experience of which at least 2 year must be specialized experience.

Master’s Degree (in subjects described above) and 3 years general experience of which at least 2 years must be specialized experience.

No degree and 7 years of general experience of which 3 years

Software Developer III

Responsibilities of the Senior Software Developer include leading the design, development, and maintenance of complex software applications that align with organizational goals and user needs. Collaborates closely with cross-functional teams to architect scalable and secure solutions using advanced programming languages and frameworks. Provides high-quality, efficient code, conducting thorough testing and debugging to ensure robustness and reliability. Plays a key role in system design discussions, focusing on optimizing performance and implementing best practices in software architecture. Deployment tasks involve overseeing software releases and updates, ensuring seamless integration and minimal downtime.

Bachelors 8 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 8 years general experience of which at least 3 year must be specialized experience.

Master’s Degree (in subjects described above) and 5 years general experience of which at least 3 years must be specialized experience.

No degree and 10 years of general experience of which 6 years is specialized experience.

Software Developer IV

Responsibilities of the Subject Matter Expert (SME) Software Developer include leveraging deep expertise to design, develop, and maintain specialized software applications that address specific organizational and user requirements. Collaborates closely with interdisciplinary teams to architect and implement intricate solutions using advanced programming languages and frameworks. Provides high-quality code and conducts rigorous testing and debugging to ensure reliability and performance optimization. Provides valuable insights to enhance scalability, security, and adherence to industry best practices in system design discussions. Oversees the deployment process, ensuring smooth releases and updates while minimizing disruption.

Bachelors 10 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 10 years general experience of which at least 4 year must be specialized experience.

Master’s Degree (in subjects described above) and 7 years general experience of which at least 4 years must be specialized experience.

Network Engineer I

Responsibilities of the Junior Network Engineer include assisting in design, implementation, management, and support of the organization’s network infrastructure to ensure seamless communication and data exchange.

Aids in planning and designing of network architectures, including LANs, WANs, and cloud networks. Supports the installation and configuration of network hardware and software like routers, switches, and firewalls. Monitors network performance, assists in troubleshooting issues, and provides support to maintain reliability and efficiency. Applies regular updates and patches.

Implements basic security measures, assists in protecting the network from threats by configuring firewalls and conducting security audits. Analyzes performance data by identifying potential bottlenecks and assists in optimizing network efficiency through making configuration changes and upgrading hardware or software.

Bachelors 2 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 2 years general experience of which at least 1 year must be specialized experience.

Master’s Degree (in subjects described above) and 1 year general experience.

No degree and 4 years of general experience of which 1 years is specialized experience.

Network Engineer II

Responsibilities of the Network Engineer include design, implementation, management, and support of the organization’s network infrastructure to ensure seamless communication and data exchange. Plans and designs network architectures, including LANs, WANs, and cloud networks. Installs and configures network hardware and software like routers, switches, and firewalls. Monitors network performance, troubleshoots issues, and provides support to maintain reliability and efficiency.

Applies regular updates and patches. Protects the network from threats by configuring firewalls, intrusion detection systems, and conducting security audits.

Analyzes performance data by identifying bottlenecks and optimizes network efficiency through making configuration changes and upgrading hardware or software.

Bachelors 5 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 5 years general experience of which at least 2 year must be specialized experience.

Master’s Degree (in subjects described above) and 3 years general experience of which at least 2 years must be specialized experience.

Engineer III

Responsibilities of the Senior Network Engineer include leading the design, implementation, management, and support of the organization’s network infrastructure to ensure seamless communication and data exchange.

Performs planning and architects complex network solutions, including LANs, WANs, and cloud networks.

Oversees the installation and configuration of advanced network hardware and software, such as routers, switches, and firewalls. Monitors network performance, troubleshoots complex issues, and provides expert-level support to maintain high reliability and efficiency.

Implements and manages security measures. Protects the network from threats by configuring firewalls, intrusion detection systems, and conducting security audits. Analyzes performance data by identifying and resolving bottlenecks and optimizes network efficiency through advanced configuration changes and hardware/software upgrades. Additionally, evaluates and implements new products and solutions to continuously improve network performance and security.

Bachelors 8 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 8 years general experience of which at least 3 year must be specialized experience.

Master’s Degree (in subjects described above) and 5 years general experience of which at least 3 years must be specialized experience.

Engineer IV

Responsibilities of the Subject Matter Expert (SME) Network Engineer include providing expert guidance leading the design, implementation, management, and support of the organization’s network infrastructure, ensuring seamless communication and data exchange.

Architects network solutions, including LANs, WANs, and cloud networks. Oversees the deployment of advanced network hardware and software, such as routers, switches, and firewalls. Monitors network performance, troubleshoots complex issues, and provides expert-level support to maintain exceptional reliability and efficiency.

Applies critical updates and patches. Implements and manages security measures, protects the network from advanced threats by configuring firewalls and intrusion detection systems, and conducts thorough security audits. Analyzes performance data by identifying and eliminating bottlenecks, optimizing network efficiency through advanced configurations and strategic hardware or software upgrades. Collaborates with senior IT professionals and other SMEs, ensures integrated and secure IT operations organization-wide. Additionally, evaluates and implements innovative products and solutions to continuously enhance network performance and security.

Bachelors 10 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 10 years general experience of which at least 4 year must be specialized experience.

Master’s Degree (in subjects described above) and 7 years general experience of which at least 4 years must be specialized experience.

Unified Communications Engineer I

Responsibilities of the Junior Unified Communications Engineer include assisting in the design, implementation, and maintenance of the organization’s unified communications (UC) systems. Aid in configuration and support of UC hardware and software, ensuring proper functionality and integration. Monitor system performance and troubleshoot basic issues, providing first-level support to users. Perform routine maintenance tasks such as applying updates and patches and assist in managing user accounts and permissions.

Bachelors 2 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 2 years general experience of which at least 1 year must be specialized experience.

Master’s Degree (in subjects described above) and 1 year general experience.

No degree and 4 years of general experience of which 1 years is specialized experience.

Unified Communications Engineer II

Responsibilities of the Unified Communications Engineer include designing, implementing, and managing unified communications systems to support seamless communication across the organization. Plan and configure UC solutions, including VoIP, video conferencing, and messaging platforms, ensuring optimal performance and user experience. Monitor system performance, troubleshoot issues, and provide technical support to maintain reliability and efficiency. Apply regular updates, patches, and perform maintenance on UC systems.

Bachelors 5 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 5 years general experience of which at least 2 year must be specialized experience.

Master’s Degree (in subjects described above) and 3 years general experience of which at least 2 years must be specialized experience.

Unified Communications Engineer III

Responsibilities of the Senior Unified Communications Engineer include leading the design and optimization of advanced unified communications systems for the organization. Develop and implement complex UC solutions that align with organizational objectives, ensuring high performance and reliability. Proactively monitor system performance, troubleshoot advanced issues, and implement solutions to enhance efficiency.

Provide expert technical support and guidance during critical communication events. Develop and maintain documentation of UC setups, configurations, and maintenance procedures. Ensure compliance with industry standards and best practices. Evaluate and recommend new UC technologies to improve system performance and user experience. Mentor and train junior engineers, sharing advanced techniques and fostering professional growth within the team.

Bachelors 8 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 8 years general experience of which at least 3 year must be specialized experience.

Master’s Degree (in subjects described above) and 5 years general experience of which at least 3 years must be specialized experience.

No degree and 10 years of general experience of which 6 years is specialized experience.

Unified Communications Engineer IV

Responsibilities of the Unified Communications Engineer SME include serving as the highest-level expert in designing and optimizing cutting-edge unified communications systems. Leads the strategic planning and implementation of innovative UC technologies to meet the organization’s evolving needs. Provide expert-level troubleshooting and resolve the most complex UC issues, ensuring seamless system performance. Develop long-term UC strategies, aligning them with business objectives and industry advancements. Mentor and train junior engineers, imparting advanced knowledge and best practices. Maintain and update documentation to ensure system integrity and compliance with industry standards. Stay abreast of the latest technological advancements, continuously improving UC processes and performance. Engage in research and development to maintain the organization’s competitive edge in unified communications technology.

Bachelors 10 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 10 years general experience of which at least 4 year must be specialized experience.

Master’s Degree (in subjects described above) and 7 years general experience of which at least 4 years must be specialized experience.

Video TeleConference Engineer I

Responsibilities of the Junior Video Teleconference Engineer include assisting in the setup, configuration, and maintenance of video teleconference (VTC) systems within the organization. Aids in install of VTC hardware and software, ensuring proper functionality and integration with existing systems. Monitor VTC system performance during meetings and provide basic troubleshooting and support to resolve issues. Perform routine maintenance tasks such as applying updates and patches, and assist in managing user accounts and permissions for VTC platforms. Document system configurations and support activities. Collaborate with senior engineers to learn advanced VTC techniques and best practices. Participate in training sessions to enhance technical skills and knowledge of VTC technologies.

Bachelors 2 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 2 years general experience of which at least 1 year must be specialized experience.

Master’s Degree (in subjects described above) and 1 year general experience.

No degree and 4 years of general experience of which 1 years is specialized experience.

Video TeleConference Engineer II

Responsibilities of the Video Teleconference Engineer include designing, implementing, and managing video teleconference systems to support seamless communication across the organization. Plan and configure VTC solutions, ensuring optimal performance and user experience. Monitor system performance, troubleshoot issues, and provide technical support to maintain reliability and efficiency. Apply regular updates, patches, and perform maintenance on VTC systems.

Collaborates with system owners to understand communication needs and provide appropriate VTC solutions. Document system configurations, changes, and maintenance activities. Trains junior engineers and users on the proper operation and maintenance of VTC systems.

Bachelors 5 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 5 years general experience of which at least 2 year must be specialized experience.

Master’s Degree (in subjects described above) and 3 years general experience of which at least 2 years must be specialized experience.

Video TeleConference Engineer III

Responsibilities of the Senior Video Teleconference Engineer include leading the design and optimization of advanced video teleconference systems for the organization. Develop and implement complex VTC solutions that align with organizational objectives, ensuring high performance and reliability. Proactively monitor system performance, troubleshoot advanced issues, and implement solutions to enhance efficiency.

Provide expert technical support and guidance during critical communication events. Develop and maintain documentation of VTC setups, configurations, and maintenance procedures. Ensure compliance with industry standards and best practices. Evaluate and recommend new VTC technologies to improve system performance and user experience. Mentor and train junior engineers, sharing advanced techniques and fostering professional growth within the team.

Bachelors 8 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 8 years general experience of which at least 3 year must be specialized experience.

Master’s Degree (in subjects described above) and 5 years general experience of which at least 3 years must be specialized experience.

No degree and 10 years of general experience of which 6 years is specialized experience.

Video TeleConference Engineer IV

Responsibilities of the Video Teleconference Engineer SME include serving as the highest-level expert in designing and optimizing cutting-edge video teleconference systems. Lead the strategic planning and implementation of innovative VTC technologies to meet the organization’s evolving needs. Provide expert-level troubleshooting and resolve the most complex VTC issues, ensuring seamless system performance. Develop long-term VTC strategies, aligning them with business objectives and industry advancements. Mentor and train junior engineers, imparting advanced knowledge and best practices. Maintain and update documentation to ensure system integrity and compliance with industry standards. Continuously improves VTC processes and performance. Engage in research and development to maintain the organization’s competitive edge in video teleconference technology.

Bachelors 10 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 10 years general experience of which at least 4 year must be specialized experience.

Master’s Degree (in subjects described above) and 7 years general experience of which at least 4 years must be specialized experience.

System Administrator I

Responsibilities of a Junior System Administrator include assisting in the installation, configuration, and maintenance of the organization's IT infrastructure.

Provide first-level support for hardware and software issues, ensuring systems operate smoothly and efficiently. Perform routine system monitoring and backups, applying updates and patches as needed.

Troubleshoot basic technical problems and escalate more complex issues to higher-level administrators.

Maintain documentation of system configurations and procedures. Assist in user account management, including setting up new accounts and managing access permissions.

Bachelors 2 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 2 years general experience of which at least 1 year must be specialized experience.

Master’s Degree (in subjects described above) and 1 year general experience.

No degree and 4 years of general experience of which 1 years is specialized experience.

System Administrator II

Responsibilities of a System Administrator include managing the organization's IT infrastructure, focusing on ensuring system stability and performance. Handles more complex installations, configurations, and maintenance tasks, including network and server management. Monitor system performance, troubleshoot issues, and implement solutions to optimize efficiency. Applies regular updates and security patches and maintains data backups and recovery plans.

Assists in developing and implementing IT policies and procedures. Provides technical support to users, addressing and resolving advanced issues. Documents system configurations and changes, ensuring compliance with industry standards.

Bachelors 5 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 5 years general experience of which at least 2 year must be specialized experience.

Master’s Degree (in subjects described above) and 3 years general experience of which at least 2 years must be specialized experience.

System Administrator III

Responsibilities of a Senior System Administrator include overseeing the entire IT infrastructure, ensuring high availability and performance of all systems. Leads the planning, design, and implementation of advanced system configurations and upgrades. Proactively monitor system performance and security, addressing potential issues before they impact operations. Manage complex troubleshooting and provide guidance to junior administrators. Develop and enforce IT policies, ensuring compliance with industry regulations. Responsible for disaster recovery planning and execution. Provide strategic input for IT infrastructure improvements and expansions, ensuring alignment with organizational goals.

Bachelors 8 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 8 years general experience of which at least 3 year must be specialized experience.

Master’s Degree (in subjects described above) and 5 years general experience of which at least 3 years must be specialized experience.

No degree and 10 years of general experience of which 6 years is specialized experience.

System Administrator IV

Responsibilities of a System Administrator SME include serving as the highest-level expert in managing and optimizing the organization's IT infrastructure. Leads the design and implementation of cutting-edge technologies and solutions. Provide expert-level troubleshooting and resolve the most complex technical issues. Develop long-term strategies for system growth and enhancement, aligning IT initiatives with business objectives. Mentor and train junior administrators, sharing best practices and advanced techniques. Ensure the highest level of security and compliance with industry standards. Engage in continuous research and development, staying ahead of technological advancements to maintain the organization's competitive edge.

Bachelors 10 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 10 years general experience of which at least 4 year must be specialized experience.

Master’s Degree (in subjects described above) and 7 years general experience of which at least 4 years must be specialized experience.

Systems Integrator I

Responsibilities of a Junior System Integrator include assisting in the integration of software and hardware systems to ensure they function seamlessly together.

Support the installation, configuration, and testing of system components under the guidance of senior integrators. Aid in troubleshooting integration issues and provide basic technical support to users. Maintain documentation of integration processes and system configurations. Work on routine tasks related to data migration, system updates, and patching. Collaborate with team members to ensure project requirements and timelines are met. Assist in preparing user training materials and support documentation.

Bachelors 2 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 2 years general experience of which at least 1 year must be specialized experience.

Master’s Degree (in subjects described above) and 1 year general experience.

No degree and 4 years of general experience of which 1 years is specialized experience.

Systems Integrator II

Responsibilities of a System Integrator include planning and executing the integration of complex software and hardware systems. Designs integration solutions that meet the organization’s needs and ensure compatibility between different system components. Install, configure, and test systems, resolving integration issues to ensure seamless operation. Monitor system performance and apply updates and patches to maintain efficiency.

Document integration processes, configurations, and changes. Provide technical support to users and troubleshoot advanced integration issues. Collaborate with project managers and other IT professionals to meet project goals and deadlines.

Bachelors 5 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance.

Education and experience requirements may be substituted with:

Associate’s Degree (in subjects described above) and 5 years general experience of which at least 2 year must be specialized experience.

Master’s Degree (in subjects described above) and 3 years general experience of which at least 2 years must be specialized experience.

Systems Integrator III

Responsibilities of a Senior System Integrator include leading the integration of advanced and complex systems, ensuring they meet organizational requirements. Design, implement, and manage large-scale integration projects, coordinating with multiple teams and system owners. Develop integration strategies and best practices, ensuring high performance and reliability. Troubleshoot and resolve the most complex integration issues, providing expert guidance to junior integrators. Maintain documentation of all integration processes and system configurations. Ensure compliance with industry standards and security protocols. Evaluate new technologies and recommend improvements to existing integration solutions.

Bachelors 8 Bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software…