Federal Supply Schedule 47QTCA24D00EB

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology - IT Services

FSC Class: Information Technology Professional Services (54151S)

Contract number: 47QTCA24D00EB

Contract period: August 16, 2024 through August 15X, 2029

OSAAVA Services, LLC

41766 Catoctin Springs Court, Leesburg, VA 20176

Phone Number: (478) 550-7790

Fax Number: (478) 249-6161 www.osaavaservices.com

Contract Administrator: Sam Arwood

E-mail: sam.arwood@osaavaservices.com

Business size: Service-Disabled Veteran-Owned (SDVOSB) Small Business

For more information on ordering on ordering go to the following website:

https://www.gsa.gov/schedules.

Price list current as of Modification #PA-0002, effective August 20, 2024

Prices Shown Herein are Net (discount deducted) http://www.osaavaservices.com/

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title

54151S 54151S/RC Information Technology Professional Services

OLM OLM/STLOC

OLM/RC

Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Below

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Below

2. Maximum order:

SINs Maximum Order

54151S $500,000

OLM $250,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic

5. Point(s) of production (city, county, and State or foreign country). Company Address

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts. None

8. Prompt payment terms. Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. (Contractor insert number of days.) Contact Contractor

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Contact

Contractor

10c. Overnight and 2-day delivery. Contact Contractor

10d. Urgent Requirements. Contact Contractor

11. F.O.B. point. Destination

12a. Ordering address. Company Address

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address. Company Address

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/.

Not Applicable

23. Unique Entity Identifier (UEI) number. FN2MAGXK8VG5

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM. CAGE Code: 864K8

Labor Category Descriptions

Job Title: Computer User Support Specialist (Junior)(Help Desk Technician I)

Functional Responsibilities: Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Minimum Education: High School Diploma

Minimum/General Experience: None required.

Job Title: Computer User Support Specialist (Journeyman)(Help Desk Technician II)

Functional Responsibilities: In addition to level I, provides basic troubleshooting of user problems with common desktop software, accessing databases, network and networked equipment, and e-mail.

Monitors status of e-mail and other messaging systems, file servers, and network equipment to ensure constant availability.

Minimum Education: High School Diploma

Minimum/General Experience: 3 Years

Job Title: Computer Network Support Specialist I (Junior)

Functional Responsibilities: Sets up, configures, and supports internal and/or external networks.

Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision.

Minimum Education: Bachelor’s Degree

Minimum/General Experience: 2 Years

Job Title: Computer Network Support Specialist II (Journeyman)

Functional Responsibilities: Sets up, configures, and supports internal and/or external networks.

Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. Familiar with standard concepts, practices and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision.

Minimum/General Experience: 4 Years

Job Title: Computer Network Support Specialist (Senior)

Functional Responsibilities: Takes a leadership role in overseeing the design, implementation, and maintenance of an enterprise’s computer network infrastructure. Responsibilities include: Leads in the design and implementation of complex network infrastructure upgrades/expansions; Develops and implements comprehensive security strategies; Remains current with industry best practices, current, and emerging technologies; Collaborates with cross-functional teams, administrators, and security specialists to achieve organizational objectives; Providing mentorship and leadership to junior team members to foster an innovative and collaborative work environment; Monitors network performance;

Conducts security and compliance audits; Maintains strong relationships with condors, negotiates contracts, and oversees implementation of new network solutions.

Minimum/General Experience: 6 Years

Job Title: Configuration Management Analyst II (Journeyman)

Functional Responsibilities: In addition to Level I tasks above, collaborates with cross-functional teams to ensure effective configuration management practices. Communicates and educates stakeholders on configuration management processes, policies, and best practices. Provides guidance and support to project teams regarding configuration management activities and requirements.

Job Title: Document Management Specialist (Junior)

Functional Responsibilities: Assist in determining document management policies to facilitate efficient, legal, and secure access to electronic content. Assist in the development of document or content classification taxonomies to facilitate information capture, search, and retrieval. Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists.

Minimum Education: Associates degree

Minimum/General Experience: None required

Job Title: Information Technology Project Manager I (Junior)

Functional Responsibilities: Manages and coordinates all project activities. Establishes priorities and objectives throughout the life cycle of the assigned project(s). Responsibilities include planning, designing, programming, testing, and implementation solutions to meet the project requirements.

Determines project needs and acquires necessary resources to achieve mission success. Defines necessary tasks and milestones. Ensures that the project remains within scope, without cost overruns, and that deliverables are complete, correct, submitted on time, and accepted by the customer.

Job Title: Information Technology Project Manager II (Journeyman)

Functional Responsibilities: In addition to level I, manages and assigns tasks to members of the project team. Capable of conducting technological research in support of customer goals, strategies, practices, and operational objectives. Proactively identifies and mitigates roadblocks and risks to mission accomplishment. Allocates the appropriate personnel, resources, and tools necessary for members to accomplish their assigned tasks.

Job Title: Information Security Analyst II (Journeyman)

Functional Responsibilities: In addition to level I, analyzes the systems on the organization's network and verifies that the required systems security measures are being properly implemented. Documents non-compliant controls and creates impact statements. Ensures that all risks are identified, analyzed, and optimally mitigated. Verifies that the cybersecurity requirements are met in accordance with the risk management framework (RMF). Performs the initial assessment of the mitigation costs versus those of potential losses.

Job Title: Information Security Analyst CASM I (Contractor Activity Security Manager)(Junior)

Functional Responsibilities: Monitors their organization's networks for security breaches and investigates when one occurs. Uses and maintains software, such as firewalls and data encryption programs, to protect sensitive information. Checks for vulnerabilities in computer and network systems.

Monitors critical security processes to significantly reduce the time required to detect and respond to cyber attacks. Maintains continuous, comprehensive oversight over attack surfaces to identify, analyze and prioritize attack surface vulnerabilities and risks.

Job Title: Information Security Analyst CASM II (Contractor Activity Security Manager)(Journeyman)

Functional Responsibilities: In addition to the responsibilities for Level I above, works closely with cross-functional teams to enhance the overall security posture of the organization. Conducts risk assessments and analyses; develops security policy; develops and maintains incident response plans;

conducts security awareness training, monitors compliance with regulations and standards, collaborates with IT teams, management, and other stakeholders to align security initiatives with business objectives;

and Identifies opportunities for improvement in security processes and procedures.

Job Title: Information Security Analyst TEMPEST I (Contractor Activity Security Manager)(Junior)

Functional Responsibilities: Responsible for managing and implementing security measures to protect sensitive information from compromising emanations and spurious transmissions. This role involves assessing and mitigating electromagnetic vulnerabilities, ensuring compliance with TEMPEST standards, and collaborating with diverse teams to enhance the overall security posture. Responsibilities include: TEMPEST compliance; security policy development; equipment evaluation; riskm assessments;

incident response; security awareness training; documentation & reporting; and working closely with IT teams, physical security, and other relevant stakeholders to integrate TEMPEST controls seamlessly.

Job Title: Information Security Analyst TEMPEST II (Contractor Activity Security

Manager)(Journeyman)

Functional Responsibilities: In addition to level I responsibilities above, assesses and mitigates advanced electromagnetic vulnerabilities, ensuring compliance with TEMPEST standards, and collaborating with diverse teams to enhance the overall security posture. Provides expert guidance and leadership in ensuring full compliance with TEMPEST Level II standards, regulations, and guidelines.

Conducts in-depth assessments of information systems, devices, and equipment to identify and mitigate advanced electromagnetic vulnerabilities.

Job Title: Software Applications Developer I (Junior)

Functional Responsibilities: Designs, develops, enhances, debugs, and implements software.

Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Instructs, assigns, directs, and checks the work of other software developers on development team. Participates in development of software user manuals. Work is performed under supervision.

Job Title: Software Applications Developer II (Journeyman)

Functional Responsibilities: Designs, develops, enhances, debugs, and implements software.

Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Instructs, assigns, directs, and checks the work of other software developers on development team. Participates in development of software user manuals. Contributes to deliverables and performance metrics where applicable.

Job Title: System Administrator I (Junior)

Functional Responsibilities: Administers and provides overall support for and maintenance of applications, operating systems, networks, and network connectivity. Evaluates day-to-day systems performance, ensuring adequate response times for production applications. Establishes and documents procedures necessary to maintain data integrity to include system fail-over and backup/recovery.

Acquires, configures, and maintains servers for development work, internal and customer testing, and production environments. Maintains software updates, designs and implements new system structures, and tracks and monitors server usage and up-time.

Minimum Education: Associates degree

Minimum/General Experience: 1 Year

Job Title: System Administrator II (Journeyman)

Functional Responsibilities: In addition to level I, evaluates system performance daily, assuring adequate response times for production applications. Administers, designs, implements, supports, and maintains operations for the customer's Information technology, applications, network components, and

VMware environment infrastructure. Oversees performance tuning. Monitors the daily performance of server systems, including uptime, failover, anti-viral, and anti-spamming. Optimizes company servers and network infrastructures to achieve peak performance of a variety of supported business applications.

Job Title: System Administrator III (Senior)

Functional Responsibilities: In addition to levels, I and II, establishes and maintains fault tolerances.

Monitors and manages accounts. Administers and deploys public and/or private cloud systems.

Oversees, moves, and alters systems as required using prescribed methodologies. Sets and implements standards for cloud operations in accordance with established specifications and parameters.

Minimum/General Experience: 10 Years

Job Title: Telecommunications Engineering Specialist I (Junior)

Functional Responsibilities: Design or configure wired, wireless, and satellite communications systems for voice, video, and data services. Supervise installation, service, and maintenance. Executes tasks as assign and overseen by more senior telecommunications engineering specialists.

Job Title: Telecommunications Engineering Specialist II (Journeyman)

Functional Responsibilities: Establishes communications systems by programming voice and data telecommunications network circuits and equipment. Plans network installations by studying technical specifications and preparing an installation schematic. Completes tasks as assigned by the Senior

Telecommunications Engineering Specialist.

Minimum/General Experience: 5 Years

Job Title: Telecommunications Engineering Specialist III (Senior)

Functional Responsibilities: Performs telecommunications network analysis, design, implementation, and maintenance for entire company. Performs analysis requiring knowledge of theory and practices.

Performs engineering studies to determine requirements, long-range engineering plans and designs of telecommunication systems. Supports one or more of the following: paging, LAN/WAN, VRU, voice mail, cellular and phone systems and other telecom systems as necessary. Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of difficult assignments. Usually works with minimum supervision, conferring with superior on unusual matters.

Minimum/General Experience: 5 Years

Job Title: Training & Development Specialist I (Junior)

Functional Responsibilities: Designs, implements, and evaluates employee training and development programs. Responsible for assessing training needs, creating engaging learning materials, delivering training sessions, and measuring the effectiveness of the programs. Enhances employee knowledge, skills, and performance.

Minimum Education: Associates Degree

Job Title: Training & Development Specialist II (Journeyman)

Functional Responsibilities: In addition to level I tasks above, conducts thorough assessments to identify skill gaps and training needs across various departments. Collaborates with managers and subject matter experts to determine specific training objectives. Develops comprehensive training programs and curriculum based on identified needs and learning goals. Use instructional design techniques to create engaging and effective training materials, including presentations, e-learning modules, videos, and job aids.

Substitutions

Contractor reserves the right to make the following substitutions in the education and/or experience requirements of any of the service skill categories set forth herein.

1. One year of experience is the equivalent of one year of education.

2. One year of education is the equivalent of one year of experience.

3. Certification related to technology is equivalent to two years of experience or education requirement.

SIN Labor Category Title

GSA

Price

August

16, 2024-

August

15, 2025

GSA

Price

August

16, 2025-

August

15, 2026

GSA

Price

August

16, 2026-

August

15, 2027

GSA

Price

August

16, 2027-

August

15, 2028

GSA

Price

August

16, 2028-

August

15, 2029 54151S Computer User Support Specialist

(Junior)(Help Desk Technician I)

$48.50 $50.35 $52.26 $54.25 $56.31

54151S Computer User Support Specialist

(Journeyman)(Help Desk

Technician II)

$55.79 $57.90 $60.10 $62.39 $64.76

54151S Computer Network Support

Specialist I (Junior)

$58.72 $60.95 $63.26 $65.67 $68.17

54151S Computer Network Support

Specialist II (Journeyman)

$65.27 $67.75 $70.33 $73.00 $75.77

54151S Computer Network Support

Specialist (Senior)

$75.85 $78.73 $81.72 $84.83 $88.05

54151S Configuration Management

Analyst II (Journeyman)

$45.83 $47.58 $49.38 $51.25 $53.20

54151S Document Management Specialist

(Junior)

$38.66 $40.13 $41.65 $43.23 $44.88

54151S Information Technology Project

Manager I (Junior)

$65.88 $68.38 $70.98 $73.68 $76.48

54151S Information Technology Project

Manager II (Journeyman)

$73.20 $75.98 $78.87 $81.86 $84.98

54151S Information Security Analyst II

(Journeyman)

$80.51 $83.58 $86.75 $90.05 $93.47

54151S Information Security Analyst

CASM I (Contractor Activity

Security Manager)(Junior)

$58.22 $60.43 $62.73 $65.12 $67.60

54151S Information Security Analyst

CASM II (Contractor Activity

Security Manager)(Journeyman)

$64.69 $67.14 $69.69 $72.34 $75.09

54151S Information Security Analyst

TEMPEST I (Contractor Activity

Security Manager)(Junior)

$96.79 $100.46 $104.28 $108.24 $112.35

54151S Information Security Analyst

TEMPEST II (Contractor Activity

Security Manager)(Journeyman)

$108.72 $112.85 $117.14 $121.59 $126.22

54151S Software Applications Developer I

(Junior)

$61.73 $64.08 $66.52 $69.05 $71.67

54151S Software Applications Developer

II (Journeyman)

$76.73 $79.64 $82.66 $85.80 $89.07

54151S System Administrator I (Junior) $87.04 $90.35 $93.78 $97.35 $101.05

54151S System Administrator II

(Journeyman)

$96.72 $100.39 $104.21 $108.17 $112.28

54151S System Administrator III (Senior) $107.46 $111.54 $115.78 $120.18 $124.75

54151S Telecommunications Engineering

Specialist I (Junior)

$67.47 $70.03 $72.69 $75.45 $78.32

SIN Labor Category Title

GSA

Price

August

16, 2024-

August

15, 2025

GSA

Price

August

16, 2025-

August

15, 2026

GSA

Price

August

16, 2026-

August

15, 2027

GSA

Price

August

16, 2027-

August

15, 2028

GSA

Price

August

16, 2028-

August

15, 2029 54151S Telecommunications Engineering

Specialist II (Journeyman)

$74.96 $77.81 $80.77 $83.84 $87.02

54151S Telecommunications Engineering

Specialist III (Senior)

$91.72 $95.20 $98.82 $102.58 $106.48

54151S Training & Development

Specialist I (Junior)

$50.61 $52.53 $54.53 $56.60 $58.75

54151S Training & Development

Specialist II (Journeyman)

$56.23 $58.37 $60.58 $62.88 $65.27

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple

Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101,

22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for

SCLS/SCA eligible labor categories. If and / or when the contractor adds SCLS/SCA labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS/SCA matrix identifying the GSA labor category titles, the occupational code, SCLS/SCA labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.