Federal Supply Schedule 47QTCA24D00AV

GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICE LIST

CONTRACT NUMBER: 47QTCA24D00AV

CONTRACT PERIOD: 6/12/2024 through 6/11/2029

CATEGORIES: Information Technology

CONTRACTOR: CCS LinTech JV LLC* 3215 West State St, Suite 309A1 Milwaukee, WI 53208 Web: www.command-cs.com

CONTRACT ADMINSTRATOR: Lorene Reeder General Manager Tel: (210) 722-1380 lorene.reeder@command-cs.com

BUSINESS SIZE: Small Business Small Disadvantaged Business

8(a) certified

* CCS LinTech JV LLC is a joint venture between the following joint venture partners:

LinTech Global Inc (mentor) - GS-35F-0343W & 47QTCA21D0029 Command Cyber Solutions LLC (protégé)

The joint venture partner(s) are prohibited from submitting competing quotations for FSS program orders and BPAs using either their own FSS program contract(s) or any joint venture FSS program contract(s) for which they are a joint venture partner.

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

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Customer Information 1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs): 54151S

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH AWARDED SIN: See Appendix A

1c. HOURLY RATES (Services only): See Appendix A

2. MAXIMUM ORDER THRESHOLD: $500,000

3. MINIMUM ORDER THRESHOLD: $100.00

4. GEOGRAPHIC COVERAGE: 50 States, DC

5. POINT(S) OF PRODUCTION: United States

6. DISCOUNT FROM BEST MARKET RATE: GSA Net Prices can be found in Pricing Matrixes (below). Negotiated discounts have been applied and the Industrial Funding Fee has been added.

7. QUANTITY DISCOUNT(S): 1% on orders over $500K

8. PROMPT PAYMENT TERMS: Net 30 Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS: None

10a. TIME OF DELIVERY: To be determined at the task order level

10b. EXPEDITED DELIVERY: Contact Contractor if Available

10c. OVERNIGHT AND 2‐DAY DELIVERY: Contact Contractor if Available

10d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery.

Customers are encouraged to contact the Contractor for the purpose of requesting accelerated delivery.

11. FOB POINT: Not Applicable

12a. ORDERING ADDRESS: CCS LinTech JV LLC ATTN: Lorene Reeder 3215 West State St, Suite 309A1 Milwaukee, WI 53208

12b. ORDERING PROCEDURES: See Federal Acquisition Regulation (FAR) 8.405-3.

13. PAYMENT ADDRESS: CCS LinTech JV LLC ATTN: Accounts Receivables 755 Research Parkway, Suite 530 Oklahoma City, OK 73104

14. WARRANTY PROVISION: None

15. EXPORT PACKING CHARGES: None

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): Not Applicable

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): Not Applicable

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18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE): Not Applicable

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): Not Applicable

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): Not Applicable

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): Not Applicable

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): Not Applicable

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

22b. SECTION 508 COMPLIANCE FOR INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT): As Applicable The EIT standards can be found at: www.Section508.gov/.

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER: ENRUJLMF3PC9

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM) DATABASE:

Contractor has an active registration in the System for Award Management (SAM) database.

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Appendix A – Price List

From 06/12/24 06/12/25 06/12/26 06/12/27 06/12/28

To 06/11/25 06/11/26 06/11/27 06/11/28 06/11/29 Labor Category Year 1 Year 2 Year 3 Year 4 Year 5 LinTech: Administrator I $97.99 $101.23 $104.57 $108.03 $111.60 CCS: Administrator II $102.68 $106.07 $109.56 $113.18 $116.92 LinTech: Administrator III $133.79 $138.21 $142.77 $147.49 $152.35 CCS: Administrator IV $145.93 $150.75 $155.73 $160.87 $166.18 LinTech: Administrator V $160.52 $165.82 $171.29 $176.95 $182.79 CCS: Analyst I $86.88 $89.75 $92.72 $95.78 $98.94 LinTech: Analyst II $118.85 $122.77 $126.82 $131.00 $135.32 CCS: Analyst III $131.28 $135.62 $140.09 $144.72 $149.49 LinTech: Analyst IV $151.34 $156.33 $161.49 $166.82 $172.32 CCS: Analyst V $167.67 $173.20 $178.91 $184.82 $190.91 LinTech: Architect I $123.47 $127.54 $131.75 $136.10 $140.59 CCS: Architect II $135.81 $140.29 $144.92 $149.70 $154.64 LinTech: Architect III $151.01 $156.00 $161.15 $166.47 $171.96 CCS: Architect IV $164.27 $169.69 $175.29 $181.08 $187.05 LinTech: Architect V $185.83 $191.97 $198.31 $204.86 $211.62 LinTech: Consultant I $151.34 $156.33 $161.49 $166.82 $172.32 CCS: Consultant II $177.60 $183.47 $189.52 $195.78 $202.24 LinTech: Consultant III $200.02 $206.62 $213.44 $220.48 $227.76 LinTech: Engineer I $111.36 $115.03 $118.83 $122.75 $126.80 CCS: Engineer II $136.27 $140.77 $145.41 $150.21 $155.16 LinTech: Engineer III $151.42 $156.41 $161.57 $166.90 $172.41 CCS: Engineer IV $163.46 $168.85 $174.42 $180.17 $186.12 LinTech: Engineer V $185.83 $191.97 $198.31 $204.86 $211.62 CCS: Help Desk Specialist I** $71.01 $73.36 $75.78 $78.28 $80.86 LinTech: Help Desk Specialist II** $78.12 $80.70 $83.36 $86.11 $88.95 CCS: Help Desk Specialist III $101.87 $105.24 $108.72 $112.30 $116.01 LinTech: Help Desk Specialist IV $110.79 $114.45 $118.23 $122.13 $126.16 CCS: Manager I $123.47 $127.54 $131.75 $136.10 $140.59 LinTech: Manager II $139.45 $144.05 $148.81 $153.71 $158.78 CCS: Manager III $162.47 $167.83 $173.37 $179.09 $185.01 LinTech: Manager IV $185.83 $191.97 $198.31 $204.86 $211.62 CCS: Manager V $200.02 $206.62 $213.44 $220.48 $227.76 LinTech: Specialist I $96.24 $99.42 $102.70 $106.09 $109.58 CCS: Specialist II $115.57 $119.39 $123.32 $127.40 $131.60 LinTech: Specialist III $137.63 $142.18 $146.87 $151.72 $156.73 CCS: Specialist IV $170.53 $176.16 $181.97 $187.98 $194.19 LinTech: Specialist V $190.72 $197.02 $203.52 $210.24 $217.18 CCS: Technician I** $85.41 $88.23 $91.14 $94.16 $97.26 LinTech: Technician II** $93.96 $97.07 $100.27 $103.58 $106.99 CCS: Technician III $104.56 $108.01 $111.58 $115.25 $119.05 LinTech: Technician IV $119.39 $123.32 $127.40 $131.60 $135.94 CCS: Technician V $160.37 $165.66 $171.13 $176.79 $182.62

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SCLS Matrix Contract Labor Category SCLS Equivalent Code – Title WD Number Help Desk Specialist I 14160 - Personal Computer Support Technician 2015-4281 Help Desk Specialist II 14160 - Personal Computer Support Technician 2015-4281 Technician I 30081 - Engineering Technician I 2015-4281 Technician II 30082 - Engineering Technician II 2015-4281

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

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Appendix B – Labor Category Descriptions Administrator I Minimum Education: Bachelor's degree Minimum experience: 2 years Daily job duties: Responsible for maintaining, configuring, and optimizing information technology infrastructure by analyzing and defining requirements. Monitors performance and diagnoses/resolves issues. Develops and implements backup and recovery procedures. Ensures the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of administrator services. Applies fundamental concepts, processes, practices and procedures on assignments.

Administrator II Minimum Education: Bachelor's degree Minimum experience: 5 years Daily job duties: Responsible for maintaining, configuring, and optimizing information technology infrastructure by analyzing and defining requirements. Monitors performance and diagnoses/resolves issues. Develops and implements backup and recovery procedures. Ensures the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of administrator services. Performs work that requires practical experience and training. Responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.

Administrator III

Minimum experience: 8 years Daily job duties: Responsible for maintaining, configuring, and optimizing information technology infrastructure by analyzing and defining requirements. Monitors performance and diagnoses/resolves issues. Develops and implements backup and recovery procedures. Ensures the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of administrator services. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Performs all functional duties independently.

Administrator IV Minimum Education: Masters degree Minimum experience: 8 years Daily job duties: Responsible for maintaining, configuring, and optimizing information technology infrastructure by analyzing and defining requirements. Monitors performance and diagnoses/resolves issues. Develops and implements backup and recovery procedures. Ensures the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of administrator services. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Administrator V

Minimum experience: 10 years Daily job duties: Responsible for maintaining, configuring, and optimizing information technology infrastructure by analyzing and defining requirements. Monitors performance and diagnoses/resolves issues. Develops and implements backup and recovery procedures. Ensures the rigorous application of information security/ information assurance policies, principles, and practices in the delivery of administrator services. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to meet project objectives.

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Analyst I Minimum Education: Bachelor's degree Minimum experience: 2 years Daily job duties: Analyzes and evaluates (on a quantitative or qualitative basis) the effectiveness of program operations.

Identifies and develops data required for use in the management and direction of programs. Performs analysis of the project life cycle, advising management on the effectiveness and efficiency with which agencies and their components carry out their assigned programs and functions. Applies fundamental concepts, processes, practices and procedures on assignments.

Analyst II

Minimum experience: 5 years Daily job duties: Analyzes and evaluates (on a quantitative or qualitative basis) the effectiveness of program operations.

Identifies and develops data required for use in the management and direction of programs. Performs analysis of the project life cycle, advising management on the effectiveness and efficiency with which agencies and their components carry out their assigned programs and functions. Performs work that requires practical experience and training.

Responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.

Analyst III

Minimum experience: 8 years Daily job duties: Analyzes and evaluates (on a quantitative or qualitative basis) the effectiveness of program operations.

Identifies and develops data required for use in the management and direction of programs. Performs analysis of the project life cycle, advising management on the effectiveness and efficiency with which agencies and their components carry out their assigned programs and functions. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Performs all functional duties independently.

Analyst IV

Minimum experience: 8 years Daily job duties: Analyzes and evaluates (on a quantitative or qualitative basis) the effectiveness of program operations.

Identifies and develops data required for use in the management and direction of programs. Performs analysis of the project life cycle, advising management on the effectiveness and efficiency with which agencies and their components carry out their assigned programs and functions. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Analyst V

Minimum experience: 10 years Daily job duties: Analyzes and evaluates (on a quantitative or qualitative basis) the effectiveness of program operations.

Identifies and develops data required for use in the management and direction of programs. Performs analysis of the project life cycle, advising management on the effectiveness and efficiency with which agencies and their components carry out their assigned programs and functions. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to meet project objectives.

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Architect I

Minimum experience: 2 years Daily job duties: Work involves the analysis, planning, design, implementation, documentation, assessment, and management of an organization's information technology infrastructure to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization. Applies fundamental concepts, processes, practices and procedures on assignments.

Architect II

Minimum experience: 5 years Daily job duties: Work involves the analysis, planning, design, implementation, documentation, assessment, and management of an organization's information technology infrastructure to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization. Performs work that requires practical experience and training. Responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.

Architect III

Minimum experience: 8 years Daily job duties: Work involves the analysis, planning, design, implementation, documentation, assessment, and management of an organization's information technology infrastructure to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Performs all functional duties independently.

Architect IV

Minimum experience: 8 years Daily job duties: Work involves the analysis, planning, design, implementation, documentation, assessment, and management of an organization's information technology infrastructure to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Architect V

Minimum experience: 10 years Daily job duties: Work involves the analysis, planning, design, implementation, documentation, assessment, and management of an organization's information technology infrastructure to align IT strategy, plans, and systems with the mission, goals, structure, and processes of the organization. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to meet project objectives.

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Consultant I

Minimum experience: 2 years Daily job duties: Provides advisement on operations, strategy, and management across a wide range of industries based on research and industry expertise to create value, maximize growth, improve/optimize performance, or resolve challenges/issues. Conducts an assessment by way of collecting data and performing interviews to devise goals and strategies for improvements. Applies fundamental concepts, processes, practices and procedures on assignments.

Consultant II

Minimum experience: 5 years Daily job duties: Provides advisement on operations, strategy, and management across a wide range of industries based on research and industry expertise to create value, maximize growth, improve/optimize performance, or resolve challenges/issues. Conducts an assessment by way of collecting data and performing interviews to devise goals and strategies for improvements. Performs work that requires practical experience and training. Responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.

Consultant III

Minimum experience: 8 years Daily job duties: Provides advisement on operations, strategy, and management across a wide range of industries based on research and industry expertise to create value, maximize growth, improve/optimize performance, or resolve challenges/issues. Conducts an assessment by way of collecting data and performing interviews to devise goals and strategies for improvements. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Performs all functional duties independently.

Engineer I

Minimum experience: 2 years Daily job duties: Responsible for the design, documentation, development, modification, testing, installation, implementation, and support of new or existing technology infrastructure. Applies fundamental concepts, processes, practices and procedures on assignments.

Engineer II

Minimum experience: 5 years Daily job duties: Responsible for the design, documentation, development, modification, testing, installation, implementation, and support of new or existing technology infrastructure. Performs work that requires practical experience and training. Responsible for assisting more senior positions and/or performing functional duties under the

Engineer III

Minimum experience: 8 years Daily job duties: Responsible for the design, documentation, development, modification, testing, installation, implementation, and support of new or existing technology infrastructure. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Performs all functional duties independently.

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Engineer IV

Minimum experience: 8 years Daily job duties: Responsible for the design, documentation, development, modification, testing, installation, implementation, and support of new or existing technology infrastructure. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics

Engineer V

Minimum experience: 10 years Daily job duties: Responsible for the design, documentation, development, modification, testing, installation, implementation, and support of new or existing technology infrastructure. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to meet project objectives.

Help Desk Specialist I Minimum Education: High School diploma Minimum experience: 2 years Daily job duties: Provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Assistance and resolution is provided for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages. Applies fundamental concepts, processes, practices and procedures on assignments.

Help Desk Specialist II Minimum Education: Associates degree Minimum experience: 2 years Daily job duties: Provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Assistance and resolution is provided for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages. Performs work that requires practical experience and training. Responsible for assisting more senior positions and/or performing functional duties under the

Help Desk Specialist III

Minimum experience: 2 years Daily job duties: Provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Assistance and resolution is provided for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Performs all functional duties independently.

Help Desk Specialist IV

Minimum experience: 4 years Daily job duties: Provides troubleshooting assistance and problem resolution for computer systems in a variety of environments. Assistance and resolution is provided for personal computers, mini/mainframe computers, client-servers as well Local Area Networks (LANs), Wide Area Networks (WANs), and web pages. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics

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Manager I

Minimum experience: 2 years Daily job duties: Responsible for establishing methods and/or tools for developing, scheduling, coordinating, and managing resources, including monitoring and inspecting costs, work, and performance. Applies fundamental concepts, processes, practices and procedures on assignments. Applies fundamental concepts, processes, practices and procedures on assignments.

Manager II

Minimum experience: 5 years Daily job duties: Responsible for establishing methods and/or tools for developing, scheduling, coordinating, and managing resources, including monitoring and inspecting costs, work, and performance. Applies fundamental concepts, processes, practices and procedures on assignments. Performs work that requires practical experience and training.

Responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.

Manager III

Minimum experience: 8 years Daily job duties: Responsible for establishing methods and/or tools for developing, scheduling, coordinating, and managing resources, including monitoring and inspecting costs, work, and performance. Applies fundamental concepts, processes, practices and procedures on assignments. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Performs all functional duties independently.

Manager IV

Minimum experience: 8 years Daily job duties: Responsible for establishing methods and/or tools for developing, scheduling, coordinating, and managing resources, including monitoring and inspecting costs, work, and performance. Applies fundamental concepts, processes, practices and procedures on assignments. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Manager V

Minimum experience: 10 years Daily job duties: Responsible for establishing methods and/or tools for developing, scheduling, coordinating, and managing resources, including monitoring and inspecting costs, work, and performance. Applies fundamental concepts, processes, practices and procedures on assignments. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to meet project objectives.

Specialist I

Minimum experience: 2 years Daily job duties: Supports client objectives with the use of specialized knowledge within a particular subject area or industry. Contributes to the development, implementation, and execution of initiatives designed to achieve the overall mission, goals, and objectives of the project. Applies fundamental concepts, processes, practices and procedures on assignments.

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Specialist II

Minimum experience: 5 years Daily job duties: Supports client objectives with the use of specialized knowledge within a particular subject area or industry. Contributes to the development, implementation, and execution of initiatives designed to achieve the overall mission, goals, and objectives of the project. Performs work that requires practical experience and training. Responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.

Specialist III

Minimum experience: 8 years Daily job duties: Supports client objectives with the use of specialized knowledge within a particular subject area or industry. Contributes to the development, implementation, and execution of initiatives designed to achieve the overall mission, goals, and objectives of the project. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Performs all functional duties independently.

Specialist IV

Minimum experience: 8 years Daily job duties: Supports client objectives with the use of specialized knowledge within a particular subject area or industry. Contributes to the development, implementation, and execution of initiatives designed to achieve the overall mission, goals, and objectives of the project. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Specialist V

Minimum experience: 10 years Daily job duties: Supports client objectives with the use of specialized knowledge within a particular subject area or industry. Contributes to the development, implementation, and execution of initiatives designed to achieve the overall mission, goals, and objectives of the project. Possesses and applies expertise on multiple complex work assignments.

Assignments may be broad in nature, requiring originality and innovation in determining how to meet project objectives.

Technician I Minimum Education: High School diploma Minimum experience: 2 years Daily job duties: Maintains, repairs, troubleshoots, modifies, and installs various types of electronic equipment and related devices to preserve the integrity and efficiency within an IT environment. Develops and maintains processes to support the environment and provides proactive planning for future environment improvements. Applies fundamental concepts, processes, practices and procedures on assignments.

Technician II Minimum Education: Associates degree Minimum experience: 2 years Daily job duties: Maintains, repairs, troubleshoots, modifies, and installs various types of electronic equipment and related devices to preserve the integrity and efficiency within an IT environment. Develops and maintains processes to support the environment and provides proactive planning for future environment improvements. Performs work that requires practical experience and training. Responsible for assisting more senior positions and/or performing functional duties under the oversight of more senior positions.

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Technician III

Minimum experience: 2 years Daily job duties: Maintains, repairs, troubleshoots, modifies, and installs various types of electronic equipment and related devices to preserve the integrity and efficiency within an IT environment. Develops and maintains processes to support the environment and provides proactive planning for future environment improvements. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Performs all functional duties independently.

Technician IV

Minimum experience: 4 years Daily job duties: Maintains, repairs, troubleshoots, modifies, and installs various types of electronic equipment and related devices to preserve the integrity and efficiency within an IT environment. Develops and maintains processes to support the environment and provides proactive planning for future environment improvements. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable.

Technician V

Minimum experience: 6 years Daily job duties: Maintains, repairs, troubleshoots, modifies, and installs various types of electronic equipment and related devices to preserve the integrity and efficiency within an IT environment. Develops and maintains processes to support the environment and provides proactive planning for future environment improvements. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to meet project objectives.

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Substitution Matrix

Labor Category PhD Masters Bachelors Associates High School Administrator I 0 0 2 4 6 Administrator II 1 3 5 7 9 Administrator III 4 6 8 10 12 Administrator IV 10 8 6 4 2 Administrator V 12 10 8 6 4 Analyst I 0 0 2 4 6 Analyst II 1 3 5 7 9 Analyst III 4 6 8 10 12 Analyst IV 10 8 6 4 2 Analyst V 12 10 8 6 4 Architect I 0 0 2 4 6 Architect II 1 3 5 7 9 Architect III 4 6 8 10 12 Architect IV 10 8 6 4 2 Architect V 12 10 8 6 4 Consultant I 0 0 2 4 6 Consultant II 1 3 5 7 9 Consultant III 4 6 8 10 12 Engineer I 0 0 2 4 6 Engineer II 1 3 5 7 9 Engineer III 4 6 8 10 12 Engineer IV 10 8 6 4 2 Engineer V 12 10 8 6 4 Help Desk Specialist I** 0 0 0 0 2 Help Desk Specialist II** 0 0 0 2 4 Help Desk Specialist III 0 0 2 4 6 Help Desk Specialist IV 0 2 4 6 8 Manager I 0 0 2 4 6 Manager II 1 3 5 7 9 Manager III 4 6 8 10 12 Manager IV 10 8 6 4 2 Manager V 12 10 8 6 4 Specialist I 0 0 2 4 6 Specialist II 1 3 5 7 9 Specialist III 4 6 8 10 12 Specialist IV 10 8 6 4 2 Specialist V 12 10 8 6 4 Technician I** 0 0 0 0 2 Technician II** 0 0 0 2 4 Technician III 0 0 2 4 6 Technician IV 0 2 4 6 8 Technician V 2 4 6 8 10