MAS - Idemia Identity & Security USA LLC - 47QTCA24D009R

General Services Administration Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for

GSA Advantage!® is: https://www.GSAAdvantage.gov.

Multiple Award Schedule FSC Group: Information Technology

FSC Class: DJ01, DG10, DB02, 7B22, 7A21, DA01

Contract Number: 47QTCA24D009R

IDEMIA Identity & Security USA LLC 11951 Freedom Drive, Suite 1800

Reston, VA 20190 Telephone: 978-987-4254 http://www.na.idemia.com

Contract Administrator: Steven Green Telephone: 703-775-7800

Email: steven.green@us.idemia.com

Contract Period: May 21, 2024 – May 20, 2029

Business Size/Status: Other than Small Business

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Pricelist current as of modification #PA-0002 effective May 12, 2025

Prices shown herein are NET (discount deducted).

https://www.gsaadvantage.gov/ http://www.na.idemia.com/ mailto:steven.green@us.idemia.com https://www.gsa.gov/schedules

47QTCA24D009R Page i

TABLE OF CONTENTS

GENERAL CONTRACT INFORMATION

CONTRACT OVERVIEW

CONTRACT ADMINISTRATOR

BRIEF COMPANY OVERVIEW

CONTRACT USE

CONTRACT SCOPE

SPECIAL ITEM NUMBER (SIN) DESCRIPTIONS

INSTRUCTIONS FOR PLACING ORDERS FOR SERVICES BASED ON GSA SCHEDULE HOURLY RATES

BLANKET PURCHASE AGREEMENT

LABOR CATEGORY DESCRIPTIONS

HOURLY RATES FOR SERVICES SPECIAL ITEM NUMBER 54151S

PRODUCT PRICING

END-USER LICENSE AGREEMENT

47QTCA24D009R Page 1

CUSTOMER INFORMATION

1a. Table of awarded special item numbers with appropriate cross reference to item descriptions and awarded prices:

SINs Recovery SIN Title

541519PIV

541519PIV STLOC

541519PIV RC

Homeland Security Presidential Directive 12 Product and Service Components

54151ECOM

54151ECOM STLOC

54151ECOM RC

Electronic Commerce and Subscription Services

811212

811212 STLOC

811212 RC

Maintenance of Equipment, Repair Services and/or Repair/Spare Parts

33411

33411 STLOC

33411 RC

Purchasing of New Electronic Equipment

511210

511210 STLOC

511210 RC

Software Licenses

54151S

54151S STLOC

54151S RC

Information Technology Professional Services

OLM

OLM STLOC

OLM RC

Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply:

Please refer to our rates starting on page #24

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item:

Please refer to page #8

2. Maximum Order:

SIN Maximum Order

541519PIV $1,000,000

54151ECOM $500,000

811212 $500,000

33411 $500,000

511210 $500,000

54151S $500,000

OLM $250,000

3. Minimum Order: $100.00

4. Geographic coverage (delivery area). Worldwide

5. Point of Production: Reston, VA

6. Discount from list prices or statement of net price: Government Net Prices (discounts already deducted)

7. Volume Discount: SIN 54151S: 1% for orders above $500,000

8. Prompt Payment Terms: Net 30 days

Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

9. Foreign Items (list items by country of origin): Not Applicable

47QTCA24D009R Page 2

10a. Time of Delivery: SIN 54151S: As negotiated on order SIN 33411: 60 days after receipt of order SIN 511210: 60 days after receipt of order SIN 54151ECOM: 60 days after receipt of order SIN 541519PIV: 60 days after receipt of order SIN 811212: 60 days after receipt of order

10b. Expedited Delivery: Items available for expedited delivery are noted in this price list.

10c. Overnight and 2-Day Delivery: Contact Contractor

10d. Urgent Requirements: Contact Contractor

11. F.O.B. Point: Destination

12a. Ordering Address: Idemia Identity & Security USA LLC

11951 Freedom Drive, Suite 1800 Reston, VA 20190 Email: GSAsales@us.idemia.com Phone: 978-987-4254

12b. Ordering Procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Address: Idemia Identity & Security USA LLC

PO Box 23496 New York, NY 10087 Email: AnaInvReq@us.idemia.com Phone: 978-987-4254

14. Warranty Provision: For the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the entire schedule contract:

(1) Technical representations and/or warranties of products concerning performance, total system performance and/or configuration, physical, design and/or functional characteristics and capabilities of a product/equipment/ service/software package submitted in response to requirements which result in orders under this schedule contract.

(2) Any representations and/or warranties concerning the products made in any literature, description, drawings and/or specifications furnished by the Contractor.

The above is not intended to encompass items not currently covered by the GSA Schedule contract.

15. Export Packing Charges, if applicable:

Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable):

17. Terms and conditions of installation (if applicable):

INSTALLATION,DEINSTALLATION, REINSTALLATION: The Davis- Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall received less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the construction work is incidental mailto:GSAsales@us.idemia.com mailto:AnaInvReq@us.idemia.com

47QTCA24D009R Page 3 to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act applies.

The ordering activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis- Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under

SIN 33411.

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if

18b. Terms and conditions for any other services (if

19. List of service and distribution points (if applicable): Not Applicable

20. List of participating dealers (if applicable): Not Applicable

21. Preventive maintenance (if applicable): Not Applicable

22a. Special attributes such as environmental attributes

(e.g., recycled content, energy efficiency, and/or reduced pollutants):

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services offered and show where full details can be found (e.g., Contractor’s website or other location).

ICT accessibility standards can be found at https://www.section508.gov/.

Section 508 compliance information on the supplies and services in this contract are available in Information and Communications Technology (ICT) at the following: www.idemia.com

23. Unique Entity Identifier (UEI) Number: X4MZYGMNUAE7

24. Idemia Identity & Security USA LLC is registered and active in the System for Award Management (SAM).

https://www.section508.gov/ http://www.idemia.com/

47QTCA24D009R Page 4

CONTRACT OVERVIEW

GSA awarded Idemia Identity & Security USA LLC GSA Multiple Award Schedule (MAS) contract number 47QTCA24D009R on May 21, 2024. The base contract period is May 21, 2024 – May 20, 2029. GSA may exercise a total of up to three additional 5-year option periods. The contract allows for the placement of Firm Fixed Price or Time and Materials task orders using the labor categories and ceiling rates defined in the contract.

CONTRACT ADMINISTRATOR

Steven Green Idemia Identity & Security USA LLC 11951 Freedom Drive, Suite 1800 Reston, VA 20190 Telephone: 703-775-7800 Email: steven.green@us.idemia.com

CONTACT FOR MARKETING

Josh Hyde Idemia Identity & Security USA LLC 11951 Freedom Drive, Suite 1800 Reston, VA 20190 Telephone: 920-979-8492 Email: Joshua.Hyde@US.Idemia.com

BRIEF COMPANY OVERVIEW

Idemia Identity & Security USA LLC is a company that provides identity and security solutions. It offers identity enrollment, biometric capture and verification, border security, building and facility management, and other solutions. The company caters to the federal government, commercial, and other sectors.

It has operated in the US for nearly half a century, developing technologies and products that enhance national security while simplifying lives of Americans. It is a global leader in Augmented Identity for an increasingly digital world. It is administered, managed and operated by US staff on US soil for all services provided to US government customers at the federal, state, local, and tribal levels.

CONTRACT USE

This contract is available for use by all federal government agencies, as a source for the Multiple Award Schedule (MAS) for worldwide use. Executive agencies, other Federal agencies, mixed-ownership Government corporations, and the District of Columbia; government contractors authorized in writing by a federal agency pursuant to 48 CFR 51.1; and other activities and organizations authorized by statute or regulation to use GSA as a source of supply may use this contract. Additionally, contractors are encouraged to accept orders received from activities within the Executive Branch of the Federal Government.

CONTRACT SCOPE

The contractor shall provide all resources including personnel, management, supplies, services, materials, equipment, facilities and transportation necessary to provide a wide range of professional services as specified in each task order.

Services specified in a task order may be performed at the contractor’s facilities or the ordering agencies’ facilities. The government will determine the contractor’s compensation by any of several different methods (to be specified at the task order level) e.g., a firm-fixed price for services with or without incentives, labor hours or time-and-material.

mailto:steven.green@us.idemia.com mailto:Joshua.Hyde@US.Idemia.com

47QTCA24D009R Page 5

SPECIAL ITEM NUMBER (SIN) DESCRIPTIONS

The Special Item Numbers (SINs) available under this contract provide products and services across the full life cycle of a project. When orders are placed, they must identify the SIN or SINs under which the task is being executed. Idemia Identity & Security USA LLC has been awarded a contract by GSA to provide services under the following SINs:

541519PIV Homeland Security Presidential Directive 12 Product and Service Components

54151ECOM Electronic Commerce and Subscription Services

811212 Maintenance of Equipment, Repair Services and/or Repair/Spare Parts

33411 Purchasing of New Electronic Equipment

511210 Software Licenses

54151S Information Technology Professional Services

OLM Order-Level Materials (OLM’s)

Please refer to GSA eLibrary (www.gsaelibrary.gsa.gov) for detailed SIN descriptions.

http://www.gsaelibrary.gsa.gov/

47QTCA24D009R Page 6

INSTRUCTIONS FOR PLACING ORDERS FOR SERVICES BASED ON

GSA SCHEDULE HOURLY RATES

GSA provides a streamlined, efficient process for ordering the services you need. GSA has already determined that Idemia Identity & Security USA LLC meets the technical requirements and that our prices offered are fair and reasonable. Agencies may use written orders, facsimile orders, credit card orders, blanket purchase agreement orders or individual purchase orders under this contract.

If it is determined that your agency needs an outside source to provide MAS services, follow these simple steps:

Orders under the Micro-Purchase Threshold

• Select the contractor best suited for your needs and place the order.

Orders between the Micro-Purchase Threshold and the Simplified Acquisition Threshold

• Prepare a SOW or Performance Work Statement (PWS) in accordance with FAR 8.405-2(b).

• Prepare and send the RFQ (including SOW and evaluation criteria) to at least three GSA Schedule contractors.

• Evaluate, then make a "Best Value" determination.

Note: The ordering activity should request GSA Schedule contractors to submit firm-fixed prices to perform the services identified in the SOW.

Orders over the Simplified Acquisition Threshold

• Prepare the RFQ (including the SOW and evaluation criteria) and post on eBuy to afford all Schedule contractors the opportunity to respond or provide the RFQ to as many Schedule contractors as practicable, consistent with market research, to reasonably ensure that quotes are received from at least three contractors.

• Seek price reductions.

• Evaluate all responses and place the order or establish the BPA with the GSA Schedule contractor that represents the best value (refer to FAR 8.405-2(d)).

Note: The ordering activity should request GSA Schedule contractors to submit firm-fixed prices to perform the services identified in the SOW.

Developing a Statement of Work (SOW)

In the SOW, include the following information:

• Work to be performed,

• Location of work,

• Period of performance;

• Deliverable schedule, and

• Special standards and any special requirements, where applicable.

Preparing a Request for Quote (RFQ)

• Include the SOW and evaluation criteria;

• Request fixed price, ceiling price, or, if not possible, labor hour or time and materials order;

• If preferred, request a performance plan from contractors and information on past experience; and include information on the basis for selection.

• May be posted on GSA’s electronic RFQ system, e-Buy

For more information related to ordering services, go to https://www.gsa.gov/schedules.

https://www.gsa.gov/schedules

47QTCA24D009R Page 7

BLANKET PURCHASE AGREEMENT

Ordering activities may establish BPAs under any schedule contract to fill repetitive needs for supplies or services.

BPAs may be established with one or more schedule contractors. The number of BPAs to be established is within the discretion of the ordering activity establishing the BPAs and should be based on a strategy that is expected to maximize the effectiveness of the BPA(s). In determining how many BPAs to establish, consider:

• The scope and complexity of the requirement(s);

• The need to periodically compare multiple technical approaches or prices;

• The administrative costs of BPAs; and

• The technical qualifications of the schedule contractor(s).

Establishment of a single BPA, or multiple BPAs, shall be made using the same procedures outlined in 8.405-1 or 8.405-2. BPAs shall address the frequency of ordering, invoicing, discounts, requirements (e.g. estimated quantities, work to be performed), delivery locations, and time.

When establishing multiple BPAs, the ordering activity shall specify the procedures for placing orders under the BPAs.

Establishment of a multi-agency BPA against a Federal Supply Schedule contract is permitted if the multi-agency BPA identifies the participating agencies and their estimated requirements at the time the BPA is established.

Ordering from BPAs:

Single BPA. If the ordering activity establishes one BPA, authorized users may place the order directly under the established BPA when the need for the supply or service arises.

Multiple BPAs. If the ordering activity establishes multiple BPAs, before placing an order exceeding the micro-purchase threshold, the ordering activity shall:

• Forward the requirement, or statement of work and the evaluation criteria, to an appropriate number of BPA holders, as established in the BPA ordering procedures; and

• Evaluate the responses received, make a best value determination (see 8.404(d)), and place the order with the BPA holder that represents the best value.

BPAs for hourly rate services. If the BPA is for hourly rate services, the ordering activity shall develop a statement of work for requirements covered by the BPA. All orders under the BPA shall specify a price for the performance of the tasks identified in the statement of work.

Duration of BPAs. BPAs generally should not exceed five years in length but may do so to meet program requirements. Contractors may be awarded BPAs that extend beyond the current term of their GSA Schedule contract, so long as there are option periods in their GSA Schedule contract that, if exercised, will cover the BPA’s period of performance.

Review of BPAs:

The ordering activity that established the BPA shall review it at least once a year to determine whether:

• The schedule contract, upon which the BPA was established, is still in effect;

• The BPA still represents the best value (see 8.404(d)); and

• Estimated quantities/amounts have been exceeded and additional price reductions can be obtained.

The ordering activity shall document the results of its review.

47QTCA24D009R Page 8

LABOR CATEGORY DESCRIPTIONS

SIN 54151S – INFORMATION TECHNOLOGY PROFESSIONAL SERVICES

Experience Substitutions:

H.S. Diploma + 4 years additional experience

Associates Degree + 2 years additional experience Equals Bachelors Degree

Bachelors Degree + 2 years additional experience Equals Masters Degree

Masters Degree + 3 years additional experience

Bachelors Degree + 5 years additional experience Equals Ph.D.

Education Substitutions:

A Ph.D. may be substituted for three (3) years of required experience for positions requiring a Masters Degree or five (5) years with positions requiring a Bachelors Degree

A Masters Degree may be substituted for two (2) years of required experience with positions requiring a Bachelors Degree

A Bachelors Degree may be substituted for four (4) years of required experience with positions requiring a High School Diploma

An Associates Degree may be substituted for two (2) years of required experience with positions requiring a High School Diploma

A Bachelors Degree may be substituted for specialized software certifications and two (2) years of required experience with a High School Diploma

Specialized software certifications may be substituted for two (2) years of experience

Project Management Professional (PMP) certification may be substituted for two (2) years of experience

IDEMIA

Job Code

Labor Category Title

IDEMIA Job Description and Experience Education

Level Years

Experience

Hardware Engineer/Installer

- Intermediate

Performs on-site Installation. Assembles hardware components packaged separately for shipment. Equivalent Connects TAP Biometrics Workstation to a working internet connection that is provided by the field site. Configures Biometrics Data Collection (BOC) application with site-specific values. Performs quality assurance testing (based on a government approved checklist) of the hardware and software after completion of assembly and configuration.

Troubleshoots, diagnoses, and resolves any issues. Provides training on BOC software functionality to end users.

BS 5

Biometric Application Engineer - Intermediate

Applies experience in biometrics technology and building biometrics software applications to the following tasks:

Designs, develops, enhances, debugs, and implements software. Participates in testing. Troubleshoots and resolves production problems. Researches, tests, builds, and coordinates conversion and/or: integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms.

Consults with project teams and end users to identify application requirements and desired enhancements.

Performs feasibility analysis on potential future projects.

Assists in evaluation and recommendation of application software packages, application integration, and testing tools.

Participates in development of software user manuals and technical reports. Applies knowledge and experience to serve as team leader on projects; instructs assigns, directs, and checks work of others on development team.

BS 5

47QTCA24D009R Page 9

Job

Code

Labor Category Title

IDEMIA Job Description and Experience Education

Level Years

Experience

Biometrics Subject Matter Expert (SME) - Senior

Applies extensive knowledge of biometrics technologies, industry standards, the latest technology enhancements and how new functionality can be leveraged by criminal justice agencies (CJAs) and non-criminal justice agencies (NCJAs), to the following tasks: Communicate with senior managers and IT managers at federal government agencies to understand their business needs and technical requirements.

Research and recommends biometrics technologies, hardware, and software products that meet technical requirements and are suitable for their business processes and use case scenarios. Works with federal agency managers/IT staff and product manufacturers to configure biometrics solutions, conduct pilots, perform analysis and evaluation of results, provide recommendations, and develop a plan and concept of operations to deploy biometrics solutions with new hardware, software, and business processes to field sites.

BS 10

Information Assurance/IT Security Specialist - Senior

Provides support to plan, coordinate, and implement information security for an organization, a program, or a new project. Provides support for facilitating and helping clients identify current security infrastructure, define future programs, design, and implement security related to IT systems.

Gathers and organizes technical information about an organization's program or project mission goals, needs, and existing security products. Performs risk analysis and risk assessment. May serve as Information System Security Officer. May oversee efforts of security staff to design, develop, engineer, and implement solutions that meet the organization, program, or project's security requirements. Has experience in leading and engineering hardware/ software security implementations. Understands business security practices, procedures, standards, and certifications that are applicable to federal agencies. Has experience with the processes and procedures to obtain Authorization to Operate (ATO) for new IT systems. Has expertise in security hardening for mobile computing devices such as laptops, tablets, and phones. Has expertise in the current security tools available; different communication protocols; encryption techniques/tools; familiarity with commercial products, and current internet technology.

BS 10

ENG275 Business Systems Analyst I

Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives. Job Duties: Serves as a liaison between development teams and the internal/external customer or end user. Follows an established requirements gathering process to identify requirements. Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance. May develop user documentation or training materials. Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

BA 0

ENG276 Business Systems Analyst

II

Gathers business requirements, conducts needs assessments, and develops functional specifications to ensure that developed information technology solutions

BA 2

47QTCA24D009R Page 10

Job

Code

Labor Category Title

IDEMIA Job Description and Experience Education

Level Years

Experience support business objectives. Job Duties: Serves as a liaison between development teams and the internal/external customer or end user. Follows an established requirements gathering process to identify requirements. Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance. May develop user documentation or training materials. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

May provide leadership, coaching, and/or mentoring to a subordinate group.

ENG277 Business Systems Analyst

III

Gathers business requirements, conducts need assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives. Job Duties: Serves as a liaison between development teams and the internal/external customer or end user. Follows an established requirements gathering process to identify requirements. Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance. May develop user documentation or training materials. Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff.

Possesses comprehensive knowledge of subject matter.

Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor.

BA 5

ENG278 Business Systems Analyst

IV

Gathers business requirements, conducts need assessments, and develops functional specifications to ensure that developed information technology solutions support business objectives. Job Duties: Serves as a liaison between development teams and the internal/external customer or end user. Follows an established requirements gathering process to identify requirements. Communicates requirements to the development teams through the use of specifications, statements of work, project plans, or other forms of documentation. Coordinates with developers, quality assurance teams, and users to test processes and ensure functionality and user acceptance. May develop user documentation or training materials. Performs work with a high degree of latitude. Handles the most complex issues.

Possesses expert knowledge of subject matter. Provides leadership, coaching, and/or mentoring to subordinate a group. May act as a lead or first-level supervisor.

BA 8

ENG101 Cloud Engineer II Installs and maintains cloud-based applications, systems, or associated infrastructures. Job Duties: Analyzes and defines business requirements to determine specifications and standards; proposes and develops solutions. Deploys and oversees implementation and integration of web-based applications, ensuring that appropriate information security standards are met. Maintains reports, logs, or other records of security audits. Monitors system uptime and performance, 47QTCA24D009R Page 11

Job

Code

Labor Category Title

IDEMIA Job Description and Experience Education

Level Years

Experience troubleshooting and resolving errors. Stays informed of emerging cloud technologies and evaluates their value to the organization's operations. Requires experience with one or more cloud computing platforms. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

ENG102 Cloud Engineer

III

Installs and maintains cloud-based applications, systems, or associated infrastructures. Job Duties: Analyzes and defines business requirements to determine specifications and standards; proposes and develops solutions. Deploys and oversees implementation and integration of web-based applications, ensuring that appropriate information security standards are met. Maintains reports, logs, or other records of security audits. Monitors system uptime and performance, troubleshooting and resolving errors. Stays informed of emerging cloud technologies and evaluates their value to the organization's operations. Requires experience with one or more cloud computing platforms. Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff.

Possesses comprehensive knowledge of subject matter.

Provides leadership, coaching, and/or mentoring to a subordinate group.

BA 5

ENG103 Cloud Engineer

IV

Manages installs and maintains cloud-based applications, systems, or associated infrastructures. Job Duties: Analyzes and defines business requirements to determine specifications and standards; proposes and develops solutions. Deploys and oversees implementation and integration of web-based applications, ensuring that appropriate information security standards are met. Maintains reports, logs, or other records of security audits. Monitors system uptime and performance, troubleshooting and resolving errors. Stays informed of emerging cloud technologies and evaluates their value to the organization's operations. Requires experience with one or more cloud computing platforms. Performs work with a high degree of latitude. Handles the most complex issues. Possesses expert knowledge of subject matter. Provides leadership, coaching, and/or mentoring to subordinate a group.

BA 8

ENG106 Cloud Services Engineer (Director)

Manages installs and maintains cloud-based applications, systems, or associated infrastructures. Job Duties: Analyzes and defines business requirements to determine specifications and standards; proposes and develops solutions. Deploys and oversees implementation and integration of web-based applications, ensuring that appropriate information security standards are met. Maintains reports, logs, or other records of security audits. Monitors system uptime and performance, troubleshooting and resolving errors. Stays informed of emerging cloud technologies and evaluates their value to the organization's operations. Requires experience with one or more cloud computing platforms. Performs work with a high degree of latitude. Handles the most complex issues. Possesses expert knowledge of subject matter. Provides leadership, coaching, and/or mentoring to subordinate a group.

BA 10

INT107 Data Analyst I Responsible for the maintenance and management of organizational data assets. Job Duties: Collects or receives

BA 0

47QTCA24D009R Page 12

Job

Code

Labor Category Title

IDEMIA Job Description and Experience Education

Level Years

Experience data from disparate sources. Validates data for completeness and accuracy based on guidelines set by project stakeholders or downstream data management systems. Works with data providers to improve data management workflow. Interfaces with data end-users and the data storage/management architecture team to ensure that systems meet business needs. Develops and executes standard or custom queries or reports to retrieve data as required. May be responsible for approving and/or establishing user access to data management systems. Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff. Possesses beginning to working knowledge of subject matter.

INT108 Data Analyst II Responsible for the maintenance and management of organizational data assets. Job Duties: Collects or receives data from disparate sources. Validates data for completeness and accuracy based on guidelines set by project stakeholders or downstream data management systems. Works with data providers to improve data management workflow. Interfaces with data end-users and the data storage/management architecture team to ensure that systems meet business needs. Develops and executes standard or custom queries or reports to retrieve data as required. May be responsible for approving and/or establishing user access to data management systems. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

May provide leadership, coaching, and/or mentoring to a subordinate group.

BA 2

INT109 Data Analyst III Responsible for the maintenance and management of organizational data assets. Job Duties: Collects or receives data from disparate sources. Validates data for completeness and accuracy based on guidelines set by project stakeholders or downstream data management systems. Works with data providers to improve data management workflow. Interfaces with data end-users and the data storage/management architecture team to ensure that systems meet business needs. Develops and executes standard or custom queries or reports to retrieve data as required. May be responsible for approving and/or establishing user access to data management systems. Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff.

Possesses comprehensive knowledge of subject matter.

Provides leadership, coaching, and/or mentoring to a subordinate group.

BA 5

INT116 Database Administrator I

Administers and controls the activities related to data planning and development, and the establishment of policies and procedures pertaining to its management, security, maintenance, and utilization. Job Duties: Sets and monitors standards. Advises management on database concepts and functional capabilities. Performs backup and recovery on Database Management Systems, configures database parameters, and prototypes designs against logical data models. Defines data repository requirements, data dictionaries, and warehousing requirements. Develops and designs database strategies and system monitoring.

47QTCA24D009R Page 13

Job

Code

Labor Category Title

IDEMIA Job Description and Experience Education

Level Years

Experience

Improves database performance and capacity, and plans for future expansion requirements. Installs and upgrades the database server and application tools. Modifies the database structure, as necessary, from information given by application developers. Controls and monitors user access to the database. May also plan, coordinate and implement security measures to safeguard the database. Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

INT117 Database Administrator II

Administers and controls the activities related to data planning and development, and the establishment of policies and procedures pertaining to its management, security, maintenance, and utilization. Job Duties: Sets and monitors standards. Advises management on database concepts and functional capabilities. Performs backup and recovery on Database Management Systems, configures database parameters, and prototypes designs against logical data models. Defines data repository requirements, data dictionaries, and warehousing requirements. Develops and designs database strategies and system monitoring.

Improves database performance and capacity, and plans for future expansion requirements. Installs and upgrades the database server and application tools. Modifies the database structure, as necessary, from information given by application developers. Controls and monitors user access to the database. May also plan, coordinate and implement security measures to safeguard the database. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

BA 2

INT118 Database Administrator III

Administers and controls the activities related to data planning and development, and the establishment of policies and procedures pertaining to its management, security, maintenance, and utilization. Job Duties: Sets and monitors standards. Advises management on database concepts and functional capabilities. Performs backup and recovery on Database Management Systems, configures database parameters, and prototypes designs against logical data models. Defines data repository requirements, data dictionaries, and warehousing requirements. Develops and designs database strategies and system monitoring.

Improves database performance and capacity, and plans for future expansion requirements. Installs and upgrades the database server and application tools. Modifies the database structure, as necessary, from information given by application developers. Controls and monitors user access to the database. May also plan, coordinate and implement security measures to safeguard the database. Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff.

Possesses comprehensive knowledge of subject matter.

Provides leadership, coaching, and/or mentoring to a subordinate group.

BA 5

INT119 Database Administrator IV

Administers and controls the activities related to data planning and development, and the establishment of policies and procedures pertaining to its management, security, maintenance, and utilization. Job Duties: Sets and monitors standards. Advises management on database concepts and

BA 8

47QTCA24D009R Page 14

Job

Code

Labor Category Title

IDEMIA Job Description and Experience Education

Level Years

Experience functional capabilities. Performs backup and recovery on Database Management Systems, configures database parameters, and prototypes designs against logical data models. Defines data repository requirements, data dictionaries, and warehousing requirements. Develops and designs database strategies and system monitoring.

Improves database performance and capacity, and plans for future expansion requirements. Installs and upgrades the database server and application tools. Modifies the database structure, as necessary, from information given by application developers. Controls and monitors user access to the database. May also plan, coordinate and implement security measures to safeguard the database. Performs work with a high degree of latitude. Handles the most complex issues.

Possesses expert knowledge of subject matter. Provides leadership, coaching, and/or mentoring to subordinate a group. May act as a lead or first-level supervisor.

TRN100 E-learning Designer I

Develops learning solutions enabled or enhanced by the internet, intranet, extranet, or other electronic media, including instructor-led training, self-paced learning, online mentors, online support, video on demand, virtual classrooms, and virtual labs. Job Duties: Reviews company teaching and learning programs to assess their potential for on-line delivery and advise appropriate managers on which areas of the curriculum can be redesigned/enhanced using Information and Learning Technology (ILT) and e-learning.

Develops instructional material, coordinates, writes and edits educational content, and incorporates current technology into learning solutions. Evaluates and confirms learning objectives through ongoing needs assessments. May be responsible for developing action plans, timetables, benchmarks, quantitative targets for the online programs and projects. Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

BA 0

TRN101 E-learning Designer II

Develops learning solutions enabled or enhanced by the internet, intranet, extranet, or other electronic media, including instructor-led training, self-paced learning, online mentors, online support, video on demand, virtual classrooms, and virtual labs. Job Duties: Reviews company teaching and learning programs to assess their potential for on-line delivery and advise appropriate managers on which areas of the curriculum can be redesigned/enhanced using Information and Learning Technology (ILT) and e-learning.

Develops instructional material, coordinates, writes and edits educational content, and incorporates current technology into learning solutions. Evaluates and confirms learning objectives through ongoing needs assessments. May be responsible for developing action plans, timetables, benchmarks, quantitative targets for the online programs and projects. Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.

BA 2

TRN102 E-learning Designer III

Develops learning solutions enabled or enhanced by the internet, intranet, extranet, or other electronic media, including instructor-led training, self-paced learning, online mentors, online support, video on demand, virtual classrooms, and virtual labs. Job Duties: Reviews company teaching and learning programs to assess their potential for

BA 5

47QTCA24D009R Page 15

Job

Code

Labor Category Title

IDEMIA Job Description and Experience Education

Level Years

Experience on-line delivery and advise appropriate managers on which areas of the curriculum can be redesigned/enhanced using Information and Learning Technology (ILT) and e-learning.

Develops instructional material, coordinates, writes and edits educational content, and incorporates current technology into learning solutions. Evaluates and confirms learning objectives through ongoing needs assessments. May be responsible for developing action plans, timetables, benchmarks, quantitative targets for the online programs and projects. Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor.

INT156 Help Desk Technician I

Provides first-level troubleshooting and basic technical support services to end-users of computers. Job Duties:

Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follows up with users after problems have been resolved. Provides training in computer set-up and new technologies. Installs and configures software and operating systems and updates these systems when necessary. Cleans and repairs computer hardware. Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

HS 0

INT157 Help Desk Technician II

Provides first-level troubleshooting and basic technical support services to end-users of computers. Job Duties:

Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follows up with users after problems have been resolved. Provides training in computer set-up and new technologies. Installs and configures software and operating systems and updates these systems when necessary. Cleans and repairs computer hardware. Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

HS 2

INT158 Help Desk Technician III

Provides first-level troubleshooting and basic technical support services to end-users of computers. Job Duties:

Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follows up with users after problems have been resolved. Provides training in computer set-up and new technologies. Installs and configures software and operating systems and updates these systems when necessary. Cleans and repairs computer hardware. Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

HS 4

INT159 Help Desk Technician IV

Provides first-level troubleshooting and basic technical support services to end-users of computers. Job Duties:

Diagnoses computer errors and troubleshoot computer software, hardware, and networking issues. Provide technical support to remedy computer problems. Follows up with users after problems have been resolved. Provides training in computer set-up and new technologies. Installs and configures software and operating systems and updates

HS 6

47QTCA24D009R Page 16

Job

Code

Labor Category Title

IDEMIA Job Description and Experience Education

Level Years

Experience these systems when necessary. Cleans and repairs computer hardware. Performs work under direct supervision. Handles basic issues and problems and refers more complex issues to higher-level staff.

INT161 Help Desk/IT Service Desk (Sr Director)

Manages the information technology help desk operations for an organization. Job Duties: Manages a team of help desk representatives. Develops and supports information systems products and services which include, but are not limited to personal computers, peripherals, internet connection, installed software applications, networking or access issues.

Implements training and help desk software capabilities to strengthen service operations. Ensures service requests are properly resolved according to organizational standards.

Develops, coordinates, and maintains installation or maintenance documentation. Oversees service performance, purchasing, testing, or the installation of help desk equipment.

Comprehensive knowledge of the field's concepts and principles. Performs complex tasks typically following established processes. Leads and directs the work of other employees and has full authority for personnel decisions.

Primarily focused on administering established policies and procedures but may have some impact on departmental budgeting, strategic planning, and procedural change.

BA 8

INT170 Information Security Engineer V

Designs and oversees implementation of enterprise information security architectures and solutions. Job Duties:

Recommends modifications to application development, database design, networking, or infrastructure architecture with the goal of complying with internal information security policies and standards. Monitors emerging products, technologies, or best practices that will improve security for the organization and its stakeholders. Assists senior leadership in the development of security policies, standards, and strategies. Performs or participates in security audits, identifies security gaps, and develops and implements risk mitigation solutions. Performs work with a high degree of latitude. Handles the most complex issues. Possesses expert knowledge of subject matter. Provides leadership, coaching, and/or mentoring to subordinate a group. May act as a lead or first-level supervisor.

BA 10

ENG170 Network Engineer II

Provides functional and empirical analysis related to the planning, design, installation, and implementation of the network infrastructure. Job Duties: Performs maintenance of file servers and network devices including the restoration of hardware and software. Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system. Works with end users and vendors to resolve network hardware and software issues. May develop and administer end-user training to achieve efficient utilization of LAN/WAN. Reviews progress and evaluates results.

Performs work under general supervision. Handles moderately complex issues and problems and refers more complex issues to higher-level staff. Possesses solid working knowledge of subject matter.

BA 2

ENG171 Network Engineer III

Provides functional and empirical analysis related to the planning, design, installation, and implementation of the network infrastructure. Job Duties: Performs maintenance of file servers and network devices including the restoration of hardware and software. Anticipates and mitigates potential

47QTCA24D009R Page 17

Job

Code

Labor Category Title

IDEMIA Job Description and Experience Education

Level Years

Experience attacks through network or other connections to ensure the security of the system. Works with end users and vendors to resolve network hardware and software issues. May develop and administer end-user training to achieve efficient utilization of LAN/WAN. Reviews progress and evaluates results.

Performs work under minimal supervision. Handles complex issues and problems and refers only the most complex issues to higher-level staff. Possesses comprehensive knowledge of subject matter. Provides leadership, coaching, and/or mentoring to a subordinate group. May act as a lead or first-level supervisor.

ENG172 Network Engineer IV

Provides functional and empirical analysis related to the planning, design, installation, and implementation of the network infrastructure. Job Duties: Performs maintenance of file servers and network devices including the restoration of hardware and software. Anticipates and mitigates potential attacks through network or other connections to ensure the security of the system. Works with end users and vendors to resolve network hardware and software issues. May develop and administer end-user training to achieve efficient utilization of LAN/WAN. Reviews progress and evaluates results.

Performs work with a high degree of latitude.