MAS - RCR Technology Corporation - 47QTCA24D009Q

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List

Online access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Schedule Title: Multiple Award Schedule (MAS)

FSC Group: Information Technology Professional Services FSC Class: DA01 - 54151 Contract number: 47QTCA24D009Q

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Contract period: 05/21/2024 - 05/20/2029

9450 N. Meridian Street, Suite 300 Indianapolis, IN 46260

(317) 624-9500 x7122 www.rcrtechnology.com

Contract Administration Gary Hart (317) 624-9500 ghart@rcrtechnology.com

Business Size: Small business

Business Types: Small Disadvantaged Business, For-Profit Organization, Black American Owned, Minority-Owned Business, S Corporation, DoT Certified

Disadvantage Business Enterprise

Prices Shown Herein are Net (discount deducted) http://www.rcrtechnology.com/

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs SIN Title

54151S Information Technology Professional Services

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Page 29.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. See Page 5.

2. Maximum order:

SINs Maximum Order

54151S $500,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic

5. Point(s) of production (city, county, and State or foreign country): 9450 N. Meridian Street Suite 300, Indianapolis, Indiana 46260

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts:

• $100 to $149,999, additional 1%

• $150,000 to $249,999, additional 1.5%

• $250,000 to $349,999, additional 2%

• $350,000 to $499,999, additional 2.5%

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days

9. Foreign items. Not Applicable

10a. Time of delivery. To Be Determined at the Task Order level

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. To Be Determined at the Task Order level

10c. Overnight and 2-day delivery. To Be Determined at the Task Order level

10d. Urgent Requirements. To Be Determined at the Task Order level

11. F.O.B. point(s). Destination

12a. Ordering address: 9450 N. Meridian Street Suite 300, Indianapolis, Indiana 46260

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address: 9450 N. Meridian Street Suite 300, Indianapolis, Indiana 46260

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair. Not Applicable

17. Terms and conditions of installation. Not Applicable

18a. Terms and conditions of repair parts. Not Applicable

18b. Terms and conditions for any other services. Not Applicable

19. List of service and distribution points. Not Applicable

20. List of participating dealers. Not Applicable

21. Preventive maintenance. Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g.

contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

23. Unique Entity Identifier (UEI) number. MFRGL89J95U8

24. Notification regarding registration in System for Award Management (SAM) database. RCR Technology is registered in the System for Award Management (SAM) database, expiration date July 13, 2025 http://www.section508.gov/

DESCRIPTION OF PROFESSIONAL SERVICES AND PRICING

54151S – IT Professional Services Labor Categories

CRM Business Analyst I

Experience: At least two (2) years of related hands-on experience with the specific equipment, software or other requirements specified by an actual Statement of Work or Statement of Need.

Education: A Bachelor’s Degree in Computer Science, Management Information Systems, Engineering, or Business.

Job duties: Responsible for implementing and supporting CRM applications

• Serve as a Subject Matter Expert (SME) within all aspects of CRM software to include technical requirements, system configuration, user requirements, and system upgrades

• Participate in requirements gathering and analysis sessions with clients to determine project requirements

• Design business processes and integrations between CRM platform applications and other applications

• Extend capability of CRM through creation of new entities, forms, workflows, views and reports

• Responsible for validating requirements by providing option comparisons and justifications

• Creation of project documentation

CRM Business Analyst II

Experience: At least four (4) years of related hands-on experience with the specific equipment, software or other requirements specified by an actual Statement of Work or Statement of Need.

Education: A Bachelor’s Degree in Computer Science, Management Information Systems, Engineering, or Business.

Job duties: Responsible for implementing and supporting CRM applications. Similar to job duties of

CRM Business Analyst I with the addition of:

• Able to handle more complex analysis, customization and project management

• Increased level of technical proficiency with CRM functionality and data analysis

• Advanced support and project management skills

• Advance problem solving ability

• Ability to contribute to business process improvement opportunities

CRM Business Analyst III

Experience: At least six (6) years of related hands-on experience with the specific equipment, software or other requirements specified by an actual Statement of Work or Statement of Need.

Education: A Bachelor’s Degree in Computer Science, Management Information Systems, Engineering, or Business.

Job duties: Responsible for implementing and supporting CRM applications. Similar to job duties of CRM Business Analyst I and II with the addition of:

• Ability to engage in client strategic planning, system design discussions

• Advanced technical skills in CRM architecture and system optimization

• Proven ability to lead teams, collaborate with clients and drive desired outcomes

Help Desk Specialist I

Experience: Three (3) years of related hands-on experience as a Business Analyst or product owner.

Education: Bachelor’s degree in Computer Science, Information Technology or similar field. Or

Associates degree plus four (4) years of relevant work experience.

Job duties: Provide technical support to clients experiencing computer hardware and sofware issues. They respond to queries, isolate problems, troubleshoot issues, and implement solutions. Typically provides Level 2 support. Level 1 technician (limited/basic technical skills required).

• Respond to client support queries

• Diagnosing issues with computer software, peripherals, and hardware

• Talk clients through basic problem-solving processes

• Provide basic computer training

• Follow up with clients

• Complete support tickets

Help Desk Specialist II

Experience: Five (5) years of related hands-on experience as a Business Analyst or product owner.

Education: Bachelor’s degree in Computer Science, Information Technology or similar field. Or

Associates degree plus four (4) years of relevant work experience.

Job duties: Provide technical support to clients experiencing computer hardware and software issues.

They respond to queries, isolate problems, troubleshoot issues, and implement solutions.

Typically provides Level 2 support. Similar to job duties of Help Desk Specialist I with the addition of:

• Advanced level of demonstrated technical experience and skills vs Specialist I

• Advanced level of problem solving

• Depth of product or solution knowledge

Help Desk Specialist III

Experience: Seven (7) years of related hands-on experience as a Business Analyst or product owner experience.

Education: Bachelor’s degree in Computer Science, Information Technology or similar field. Or

Associates degree plus four (4) years of relevant work experience.

Job duties: Provide technical support to clients experiencing computer hardware and software issues.

They respond to queries, isolate problems, troubleshoot issues, and implement solutions.

Similar to job duties of Help Desk Specialist II with the addition of:

• Advanced level of technical experience and skills vs Specialist I and II

• Broader base of technical knowledge and experience with products

• Depth of product and solution issues

• More experience in trouble shooting root cause analysis

Business Analyst I

Experience: At least two (2) years of related hands-on business analyst or product owner experience.

Education: A Bachelor’s degree in Computer Science, Information Technology, or other related degree. Or associates degree and at least four (4) years relevant experience.

Job duties: Staff professional, expert in a specific domain with general knowledge of other domains.

Provides strategic guidance and influences program direction. Recommends large scale information system solutions and policies and assists with business integration across organizational levels. Provides program-level guidance within area of expertise and recommends domain-specific solutions and policies to align with business objectives to ensure project success.

• Participate in requirements gathering and analysis sessions with clients to determine project requirements

• Design business processes and integrations with other applications

• Responsible to collaborate with team on project design and validating requirements by providing option comparisons and justifications

• Support of Project Management

• Testing and Quality Assurance

• Creation of project documentation and training

Business Analyst II

Experience: Three to five (3-5) years of related hands-on business analyst or product owner experience.

Education: A Bachelor’s degree in Computer Science, Information Technology, or other related degree. Or Associates degree and at least four (4) years relevant experience.

Job duties: Staff professional, expert in a specific domain with general knowledge of other domains.

Provides strategic guidance and influences program direction. Recommends large scale information system solutions and policies and assists with business integration across organizational levels. Provides program-level guidance within area of expertise and recommends domain-specific solutions and policies to align with business objectives to ensure project success. Similar to job duties of Business Analyst I with the addition of:

• Ability to lead and/or participate in advanced requirements gathering and analysis sessions with clients to determine project requirements

• Data Analysis to identify trends, issues and areas for improvement

• Ability to mentor Level I analyst

• May have additional industry certifications of technical competence

Business Analyst III

Experience: Six (6) years or more of related hands-on business analyst or product owner experience.

Education: A Bachelor’s degree in Computer Science, Information Technology, or other related degree. Or Associates degree and at least four (4) years relevant experience.

Job duties: Staff professional, expert in a specific domain with general knowledge of other domains.

Provides strategic guidance and influences program direction. Recommends large scale information system solutions and policies and assists with business integration across organizational levels. Provides program-level guidance within area of expertise and recommends domain-specific solutions and policies to align with business objectives to ensure project success. Similar to job duties of Business Analyst II with the addition of:

• Leadership to engage in strategic requirements gathering, lead projects, manage senior stakeholders and perform advanced analysis

• Depth and breadth of process and complexity of projects

• Depth and breadth of business subject matter expertise

ETL Developer I

Experience: Up to two (2) years of experience with Informatica PowerCenter and up to two (2) years of experience with Teradata SQL server Education: A Bachelor’s degree in Computer Science or relevant equivalent work experience. Or

Associates degree and at least four (4) years relevant experience.

Job duties: Responsible for designing and implementing a data process systems that extracts data from various client sources, transforming the data as per requirements and loading into appropriate data warehouses or databases as per the statement of work.

• Analyze and understand client business requirements

• Design/Develop basic ETL mappings

• Data Extraction from existing data sources

• Data quality checks

• Data Load, optimization and monitoring

• Develop Unit Test Plans, testing and debugging

• Execute test plans and document results and discrepancies

• Follow all ETL standards and architecture

• Collaboration and Communication with project team

ETL Developer II

Experience: Up to five (5) years of experience with Informatica PowerCenter and five (5) years of experience with Teradata SQL server Education: A Bachelor’s degree in Computer Science or relevant equivalent work experience. Or

Associates degree and at least four (4) years relevant experience.

Job duties: Responsible for designing and implementing a data process system that extracts data from various client sources, transforming the data as per requirements and loading into appropriate data warehouses or databases as per the statement of work. Similar to job duties to ETL Developer I with the addition of:

• Intermediate ETL tasks

• Design/Develop ETL mappings based on business requirements

• Data Extraction from existing data sources

• Complex Data Transformation

• Collaboration with all stakeholders to ensure project success

• Depth and breadth of solution platforms

ETL Developer III

Experience: Eight (8) years of experience or more with Informatica PowerCenter and eight (8) years of experience with Teradata SQL server Education: A Bachelor’s degree in Computer Science or relevant equivalent work experience. Or

Associates degree and at least four (4) years relevant experience.

Job duties: Responsible for designing and implementing a data process systems that extracts data from various client sources, transforming the data as per requirements and loading into appropriate data warehouses or databases as per the statement of work. Similar to job duties to ETL Developer II with the addition of:

• Advanced design/develop ETL mappings based on business requirements

• Advanced Data Transformation

• Advanced understanding and experience in architectural design and data strategy

• Ability to work cross functionally and ability experience in meeting timelines and client deliverables

• Proven experience in supporting data related issues and project support

SAP Developer II

Experience: Minimum of three (3) years of relevant experience in SAP Advanced Business Application

Programming (ABAP) Education: A Bachelor’s degree in Computer Science or relevant equivalent work experience.

Job duties: Responsible for the gathering of SAP requirements and specifications, analyzing, designing, documenting, coding, testing, configuring, deploying, implementing and maintaining systems and applications.

• Participate and collaborate with the users, business analyst, quality assurance/quality control analyst in the gathering of user requirements and specifications

• Analyze technical and business requirements and translate these into basic and detailed technical design

• Develop, customize, enhance, fix and maintain codes, applications and systems

• Develop and review codes, programs and configurations to verify consistency and conformance with established programming and industry standards, guidelines, policies and practices

SAP Developer III

Experience: Five or more (5) years of relevant experience in SAP Advanced Business Application

Programming (ABAP)

Education: A Bachelor’s degree in Computer Science or relevant equivalent work experience.

Job duties: Responsible for the gathering of SAP requirements and specifications, analyzing, designing, documenting, coding, testing, configuring, deploying, implementing and maintaining systems and applications. Similar to job duties of SAP Developer II with the addition of:

• Advanced ability to analyze technical and business requirements and translate these into detailed technical design

• Ability to contribute to architecture and overall project strategy discussions

• Advanced breadth and depth of application knowledge

• Advance ability to identify solutions innovation and improvement opportunities

• Knowledge of SAP best practices, security practices and regulatory requirements

• Ability to interface with client business leadership and technical team

SAP Success Factors (HR Module) Developer II

Experience: Minimum of three (3) years of relevant experience in SAP Advanced Business

Application Programming (ABAP) Education: A Bachelor’s degree in Computer Science or relevant equivalent work experience.

Job duties: Responsible for the gathering of SAP requirements and specifications, analyzing, designing, documenting, coding, testing, configuring, deploying, implementing and maintaining systems and applications.

• Participate and collaborate with the users, business analyst, quality assurance/quality control analyst in the gathering of user requirements and specifications

• Analyze technical and business requirements and translate these into basic and detailed technical design

• Develop, customize, enhance, fix and maintain codes, applications and systems

• Develop and review codes, programs and configurations to verify consistency and conformance with established programming and industry standards, guidelines, policies and practices

Cognos Developer I

Experience: Zero to two (0-2) years of relevant experience in IBM Cognos. Additional experience includes:

o Familiarity of Cognos BI Suite o Experience in working with data and data warehouse business solutions o Understanding of Cognos Framework Manager, Reporting and Dashboard o Knowledge of Data warehousing concepts o Knowledge of ETL concepts o Familiarity with SQL and PLSQL

Education: A Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field of study. An associates degree with at least four (4) years of specialized experience is also acceptable.

Job duties: Design/develop ETL mappings based on business requirements. Collaborate with business stakeholders to understand reporting requirements and translate them into reports, dashboards and data models. Develop and execute unit test plans and document results and discrepancies.

• Gather and analyze requirements

• Design, develop and deploy dashboard solutions and multi-dimensional reports using

IBM's Cognos

• Translate business requirements into technical specifications using data modeling and Cognos Framework Manager

• Data integration

• Develop/test/validate test plans to ensure project success

• Document results and discrepancies

• Security and Access Control

• Collaborate and communicate with project team and client

Cognos Developer II

Experience: Minimum of three (3) years of relevant experience in IBM Cognos. Additional experience includes:

o Knowledge of Cognos BI Suite o Experience in working with data and data warehouse business solutions o Thorough understanding of Cognos Framework Manager, Reporting and

Dashboard o Knowledge of Data warehousing concepts o Knowledge of ETL concepts o Familiarity with SQL and PLSQL

Education: A Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field of study. An associates degree with at least four (4) years of specialized experience is also acceptable.

Job duties: Design/develop ETL mappings based on business requirements. Collaborate with business stakeholders to understand reporting requirements and translate them into reports, dashboards and data models. Develop and execute unit test plans and document results and discrepancies.

• Gather and analyze requirements

• Design, develop and deploy dashboard solutions and multi-dimensional reports using

IBM's Cognos

• Translate business requirements into technical specifications using data modeling and Cognos Framework Manager

• Data integration

• Develop/test/validate test plans to ensure project success

• Document results and discrepancies

• Train

• Security and Access Control

• Collaborate and communicate with project team and client

Cognos Developer III

Experience: Minimum of five (5) years of relevant experience with IBM Cognos. Additional experience includes:

o Knowledge of Cognos BI Suite o Experience in working with data and data warehouse business solutions o Thorough understanding of Cognos Framework Manager, Reporting and

Dashboard o Knowledge of Data warehousing concepts o Knowledge of ETL concepts o Familiarity with SQL and PLSQL

Education: A Bachelor’s Degree in Computer Science, Information Technology, Engineering, or related field of study. An associates degree with at least four (4) years of specialized experience is also acceptable.

Job duties: Similar to job duties of Cognos Developer II with the addition of:

• Strategic report development, dashboards and scorecards of a more complex nature

• Deeper understanding and ability to execute on architectural design and data model and data warehouse solutions to meet client needs

• Experienced to translate business requirements into technical specifications using data modeling and Cognos Framework Manager with increased complexity of client requirements

• Breadth and depth of data and system integration

• Broader experience of past projects and client performance

• Ability to ensure compliance with Cognos best practices, data governance policies and regulatory requirements

• Ability to collaborate across all client stakeholders

Workday Consultant II

Experience: Minimum of three to five (3-5) years of related experience with Workday integration and (1-2) years experience of additional relevant experience in technical specialty areas

Education: A Bachelor’s degree in Computer Science, Education, Software Engineering, Business, Finance, Accounting or Human Resources. An associates degree with at least four (4) years of specialized relevant experience is also acceptable.

Job duties: Provides advice and support to HR, IT, Payroll and other functional areas on Workday related questions and issues.

• Performs Workday implementation tasks

• Point of contact for the project/client for delivery of Workday Integrations

• Plan, lead and execute Workday implementations

• Workday report development, testing and validation

• Participates in deployments

• Investigates the business and technical requirements for the Workday solution

• Application testing – Must be able to assist clients with the testing of the Workday solution and the corresponding integrations

Workday Consultant III

Experience: Minimum of six (6) years of related experience with Workday integration and one to two (1-2) years experience of additional relevant experience in technical specialty areas

Education: A Bachelor’s degree in Computer Science, Education, Software Engineering, Business, Finance, Accounting or Human Resources. An associates degree with at least four (4) years of specialized relevant experience is also acceptable.

Job duties: Provides advice and support to HR, IT, Payroll and other functional areas on Workday related questions and issues. Similar to job duties of Workday Consultant II with the addition of:

• Advanced configuration and customization experience

• Ability to provide strategic client direction to optimize the Workday solution

• Client collaboration and technical team leadership

• Ability to address more complex issues

• Breadth and depth of platform technically and functionally

• May hold advanced Workday certifications and continuing education

Huron Consultant II

Experience: Minimum of three to five (3-5) years of related experience with Huron integration and one to two (1-2) years experience of additional relevant experience in technical specialty areas

Education: A Bachelor’s degree in Business, Finance, Economics or related field. An associates degree with at least four (4) years of specialized relevant experience is also acceptable.

Job duties: Provide advice and support to HR, IT, Payroll and other functional areas on Workday related questions and issues.

• Work with clients to identify and analyze business problems, develop solutions, and implement recommendations

• Develop financial models and analysis to support client decisions

• Prepare presentations for senior management and other stakeholders

• Lead project teams in the development of deliverables such as process maps, data collection plans, and reports

• Conduct research on industry trends and best practices

• Analyze large datasets using advanced statistical techniques

• Create dashboards and visualizations to present complex information in an easy-to-understand format

• Participate in client meetings and workshops to understand their needs and objectives

• Collaborate with colleagues across multiple disciplines to ensure successful delivery of projects

• Manage timelines and budgets to ensure timely completion of projects

• Provide mentorship and guidance to junior team members

• Stay up to date on relevant technology and software tools

Huron Consultant III

Experience: Minimum of six (6) years of related experience with Huron integration and one to two (1-

2) years experience of additional relevant experience in technical specialty areas Education: A Bachelor’s degree in Business, Finance, Economics or related field. An associates degree with at least four (4) years of specialized relevant experience is also acceptable.

Job duties: Provide advice and support to HR, IT, Payroll and other functional areas on Workday related questions and issues. Similar to job duties of Huron Consultant II with the addition of:

• Broader scope of experience in working with clients to identify and analyze business problems, develop solutions, and implement recommendations

• Advanced ability to develop and analyze financial models

• Lead project teams in the development of deliverables such as process maps, data collection plans, and reports

• Breadth and depth of technical knowledge with the platform and client requirements

• Deeper industry expertise

• Could have advanced certifications and technical training

ServiceNow Architect

Experience: Minimum of three to five (3-5) years of related in-depth knowledge with ServiceNow and one to two (1-2) years experience of additional relevant experience in technical specialty areas. Knowledge of ITSM, ITOM, HR and CSM is also required. Proficiency in scripting languages such as JavaScript, HTML, CSS and AngularJS. Experience in database concepts and SQL. Familiar with ITIL processes and frameworks.

Education: A Bachelor’s degree in Business, Finance, Economics or related field. An associates degree with at least four (4) years of specialized relevant experience is also acceptable.

Job duties: Delivers secure and compliant solutions that meet client requirements. Resource will deliver technical leadership and oversight to help to execute the implementation of a secure, fully integrated solution optimized to align with government policies and standards.

• Solution design and supporting architecture framework based on business requirements

• Leverage best practices and industry standards to create an optimized scalable platform

• Ensures overall security and compliance with organizational policies and industry regulations and standards

• Provides leadership and direction for customization and configuration of solution

• Security and compliance responsibilities

• Platform optimization

• Ensures that solution meets client requirements

ServiceNow Developer

Experience: Minimum of three to five (3-5) years of related in-depth knowledge with ServiceNow and one to two (1-2) years experience of additional relevant experience in technical specialty areas. Knowledge of ITSM, ITOM, HR and CSM is also required. Proficiency in scripting languages such as JavaScript, HTML, CSS and AngularJS. Experience in database concepts and SQL. Familiar with ITIL processes and frameworks.

Education: A Bachelor’s degree in Business, Finance, Economics or related field. An associates degree with at least four (4) years of specialized relevant experience is also acceptable.

Job duties: Primarily focuses on the technical development and customization of the ServiceNow solution. To include custom scripting, advanced workflow automation, and data management to support requirements. Resource will deliver technical leadership and oversight to help to execute the implementation of a secure, fully integrated solution optimized to align with government policies and standards.

• Application development and configuration to meet the requirements

• Development interfaces to other client systems

• Test-validate solution

• Data Management to include CMDB, data integrity and ETL

• Security and Compliance

• Testing and QA

• Support and maintenance

• Security and compliance execution

ServiceNow Business Analyst

Experience: Minimum of three to five (3-5) years of related experience as a business analyst with the ServiceNow solution and one to two (1-2) years experience of additional relevant experience in technical specialty areas or optionally a certified ServiceNow Systems Administrator credential. Familiarity with ServiceNow platform and varies modules ITSM, ITOM, HR and CSM). Knowledge of ITIL processes and framework a strong preference.

Education: A Bachelor’s degree in Business, Finance, Economics or related field. An associates degree with at least four (4) years of specialized relevant experience is also acceptable.

Job duties: Responsible for implementing and supporting ServiceNow applications.

• Work with clients to identify and analyze business problems, gather requirements and document requirements

• Communications with all client and technical team members

• Assist in solution design

• Works to test and validate

• Ensures solution compliance and governance to organizational and industry standards

• Training and documentation of solutions

• Compliance and governance

ServiceNow Administrator

Experience: Minimum of three to five (3-5) years of related experience with ServiceNow solution and one to two (1-2) years experience of additional relevant experience in technical specialty areas

Education: A Bachelor’s degree in Business, Finance, Economics or related field. An associates degree with at least four (4) years of specialized relevant experience is also acceptable.

Job duties: Work closely with the ServiceNow leadership and software engineers to maintain and build knowledge of new or changed functionality, standards, and best practices, and for support escalation. Assists the software engineering team by performing system configuration, such as building catalog and workspace user experiences and automated process flows with limited complexity.

• Utilize tools to regularly monitor and analyze system performance, perform regular maintenance, and proactively take corrective actions as necessary to ensure platform reliability.

• Use a systematic approach and a wide breadth of ServiceNow platform knowledge to troubleshoot, identify, and solve technical issues.

• Respond to a broad range of service requests by engaging with end users to investigate, diagnose, and resolve their concerns.

• Create and maintain catalog and workspace user experiences and automated process flows of limited complexity in accordance with established standards and best practices.

• Write technical and customer accessible documentation and participate in the delivery of other relevant training.

CMS SME Consultant III

Experience: Minimum of ten (10) years of related experience in areas such as federal, state and local health related policy matters and technology.

Education: Bachelor’s degree.

Job duties: Responsible for monitoring and supporting all communications with any other state or federal government agency with whom the project team needs to collaborate.

• Responsible to understand what communications requirements exist with CMS stakeholders, and coordinate project team to ensure that they are fulfilling these reporting commitments

• Works closely with state leadership, to make sure that they are prepared for and deliver quality reports to CMS and other agencies

• Responsible for consolidating inbound messaging from CMS and other government committees, assessing impact, and relaying messages to project teams and State leadership with relevant recommendation and context

• Policy analysis and actionable implementation

• Documentation and reporting of required CMS reports on a timely basis and as per regulatory requirements

• As needed, provide direction on initiatives to stakeholders relating to CMS programs and compliance

• Ensure the integrity and accuracy of CMS reports and data

• CMS regulations and policies thought leadership responsibility

• Focus on regulatory risk reduction and compliance

Data Classification SME Consultant III

Experience: Minimum of ten (10) years of related experience in areas such as federal, state and local health related policy matters and technology.

Education: Bachelor’s degree.

Job duties: Responsible for monitoring and supporting all communications with any other state or federal government agency with whom the project team needs to collaborate.

• Responsible to understand what communications requirements exist with CMS stakeholders, and coordinate the project team to ensure that they are fulfilling these reporting commitments

• Works closely with state leadership to make sure that they are prepared for and deliver quality reports to CMS and other agencies

• Responsible for consolidating inbound messaging from CMS and other government committees, assessing its impact, and relaying these messages to project team and state leadership with relevant recommendation and context

• Develop and implement a comprehensive data classification strategy aligned with the clients’ goals and regulatory requirements, policies, standards and procedures

• Implementation and oversight support of project

• Data analysis and reporting responsibilities

• Ensure appropriate compliance with data protection regulations

• Enforce best industry practices for classification and protection

• Relevant technical and industry certification

Medicaid - SME Consultant III

Experience: Minimum of ten (10) years of related experience in areas such as federal, state and local health related policy matters and technology.

Education: Bachelor’s degree.

Job duties: Responsible for monitoring and supporting all communications with any other state or federal government agency with whom the project team needs to collaborate.

• Responsible to understand what communications requirements exist with CMS stakeholders, and coordinate each Individual project team to ensure that they are fulfilling these reporting commitments

• Works closely with state leadership, who will ultimately be responsible for delivering messages, to make sure that they are prepared for and deliver quality reports to CMS and other agencies

• Responsible for consolidating inbound messaging from CMS and other government committees, assessing its impact, and relaying these messages to both project teams and State leadership with relevant recommendation and context as appropriate

Enterprise Architect II

Experience: Two to five (2-5) years of experience in development of complex IT architecture solutions.

One to two (1-2) years of engineering and software design experience developing models for hardware, software interface solutions. Two (2) years of experience as a technical lead on large scale application development efforts utilizing an architecture-based approach.

Education: A Bachelor’s degree in Information Technology or related field.

Job duties: Responsible for assisting the client with defining the technical architecture for the future state of the client enterprise.

• Responsible with designing a future state that is based on modern “N” tier application platform with multiple channels for service delivery, loosely coupled modular architecture, advanced reporting and analytics capability, and industry standard tools for management and information security, and to lead development of non- functional requirements for any proposed systems

• Leads the assessment of re-use opportunities of currently deployed development technologies.

• Monitor industry trends; understand industry standard solutions, product market share, maintain supportability, inter-operability, between new and existing solutions.

• Develop/define non-functional requirements, (security, integration, capacity/performance)

• Responsible for creating technical design, and network support processes for all IT infrastructure including Linux and Windows operating systems, firewalls, load balancers, active directory, storage systems, & virtualization hardware and software.

• Responsible for developing Program Standards

• Responsible for metrics development relative to system capacity, performance and availability

Enterprise Architect III

Experience: Five to eight (5-8) years of experience in development of complex IT architecture solutions. Two to five (2-5) years of engineering and software design experience developing models for hardware and software interface solutions. Five (5) years of experience as a technical lead on large scale application development efforts utilizing an architecture-based approach.

Education: A Bachelor’s degree in Information Technology or related field.

Job duties: Responsible for defining the technical architecture and providing subject matter expertise for the MES Architecture Strategy, Planning, and Design.

• Supports MES Architecture Strategy, Planning, and Design

• Develops governance standards for MES planning, architecture, software development lifecycle, and operations

• Provide MES subject matter expertise for subject

• Supports DDI activities for multiple Medicaid stakeholder groups and vendors to integrate multiple Medicaid agency system applications

Business Architect

Experience: Five (5) years of experience in implementing solutions following Enterprise Architecture standards such as TOGAF, and with Enterprise Architecture methodologies, tools and approaches

Education: Bachelor’s degree.

Job duties: Responsible for understanding the automation priorities identified by the business architecture and translating those into functional requirements for of any systems being proposed under each Program project

• Works with the technical architect in defining the business-IT alignment with the future state business capabilities and how the software components will achieve the desired business capabilities

• Participates in business architecture design sessions, in order to provide some technical context and implications associated with business design decisions that are being made

• Provides recommendations with respect to designing application architecture, Program interfaces, and SOA software services which are best suited to meet identified business and systems requirements

• Plays a key role in developing the transformation roadmap, identifying key functional dependencies between software services and logical sequencing for software implementations

Data Architect II

Experience: At least five (5) years of related experience in a similar role with strong knowledge of database structure systems.

Education: A Bachelor’s degree in Computer Science, Computer Engineering or related field. An associates degree with at least four (4) years of specialized relevant experience is also acceptable.

Job duties: Responsible for defining architecture, providing guidance, and acting as the subject matter expert for DDI activities on the project.

• Supports Medicaid Enterprise Systems (MES) Cloud technology Strategy, Planning, and Design

• Provides guidance for system integration design, development, and implementation

(DDI) activities

• Develops governance standards for Medicaid enterprise planning, architecture, software development lifecycle, and operations

Medicaid Business Analyst III

Experience: At least ten (10) years of experience as a leader in such areas as federal, state and local health related policy matters and technology.

Education: A Bachelor’s degree in Computer Science, MIS, Engineering or Business. An associates degree with at least four (4) years of specialized relevant experience is also acceptable.

Job duties: Responsible for providing MMIS subject matter expertise.

• Supports the operation and maintenance of a Medicaid Management Information

System (MMIS)

• Provides subject matter expertise for MMIS DDI activities for system changes

• Analyzes business impacts from proposed system changes

Privacy Analyst I

Experience: Knowledge of privacy and information security standards, of process development, and project management. Skill at conducting research, in diagramming business process flows, and in the use of computer and applicable software.

Education: A Bachelor’s degree with major coursework in business administration, information technology or cybersecurity, public policy or public administration, or a related field is preferred. An associates degree with at least four years of specialized relevant experience is also acceptable.

Job duties: Responsible for analyzing and ensuring that the handling, storage, and dissemination of personal information comply with relevant privacy laws, regulations, and industry standards.

Description of Duties

• Conducting thorough privacy impact assessments and audits to evaluate compliance with privacy laws and regulations.

• Developing, implementing, and maintaining comprehensive privacy policies and procedures in alignment with legal requirements and industry best practices.

• Collaborating with IT and security teams to ensure that data protection measures are effectively integrated into technology platforms and business processes.

• Monitoring changes in privacy legislation and adapting company policies to maintain compliance.

• Providing guidance and training to staff on privacy matters, including data handling and breach response protocols.

• Assisting with the management of data subject access requests, ensuring timely and compliant processing.

• Investigating and responding to privacy incidents and breaches, including coordinating with legal and communication teams as necessary.

• Advising on privacy implications during the development and launch of new products or services.

• Collaborating with vendors and third parties to ensure their practices align with the organization's privacy standards.

• Conducting regular privacy risk assessments and recommending mitigating strategies to management.

• Documenting and maintaining records of all privacy-related processes and decisions for accountability and audit purposes.

• Engaging with customers or clients to address privacy concerns and enhance transparency around data practices.

Data Analyst I

Experience: At least one (1) year of related hands-on experience with the specific equipment, software or other requirements specified by an actual Statement of Work or Statement of Need.

Education: A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

Job duties: Assists more experienced database analysts/programmer in the design, implementation, and maintenance of databases, collection of data elements, and preparation of database specifications. Helps to develop, maintain, and control the data dictionary.

Data Analyst II

Experience: At least two (2) years of related hands-on experience with the specific equipment, software or other requirements specified by an actual Statement of Work or Statement of Need.

Education: A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. With six (6) years of general information technology experience and at least four years of specialized experience, a degree is not required.

Job duties: Provides guidance in the use of database management systems. Designs, implements, and maintains databases with respect to access methods and time, device allocation, validation checks, file organization, indexing methods, protection and security, documentation, guidelines, and statistical methods. Collects data elements and prepares database specifications. Develops, maintains, and controls the data dictionary. May provide task direction to less experienced database programmers/analysts.

Data Analyst III

Experience: At least five (5) years of related hands-on experience with the specific equipment, software or other requirements specified by an actual Statement of Work or Statement of Need.

Education: A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. With Master’s degree, three (3) years of specialized experience. With nine (9) years of general information technology experience and at least five years of specialized experience, a degree is not required

Job duties: Provides expertise and guidance in the use of database management systems. Designs, implements, and maintains databases with respect to access methods and time, device allocation, validation checks, file organization, indexing methods, protection and security, documentation, guidelines, and statistical methods. Establishes procedures for operations of the database and database management systems. Collects data elements and prepares database specifications. Develops, maintains, and controls the data dictionary.

May include experience with database systems such as MS SQL Server, DB2, Sybase, Oracle, and Informix. May function as team leader and provide direction to less experienced database programmers/analysts.

Database Administrator I

Experience: Entry level Education: A Bachelor’s degree in Computer Science, Information Systems, and Engineering, Business or other related scientific or technical discipline. With at least five (5) years of specialized experience, a degree is not required.

Job duties: Assists in the administration of all relational databases, database design, development, maintenance, security, and backup. Perform the daily backup and recovery procedures.

Maintains detailed user/group role security models and for adding and dropping database objects, performance tuning, and performance analysis.

Database Administrator II

Experience: At least two (2) years of related hands-on experience with the specific equipment, software or other requirements specified by an actual Statement of Work or Statement of Need.

Education: A Bachelor’s degree in Computer Science, Information Systems, and Engineering, Business or other related scientific or technical discipline. With at least six (6) years of specialized experience, a degree is not required.

Job duties: Supports the administration of all relational databases, database design, development, maintenance, security, and backup. Installs, configures, and maintains Oracle MS SQL Server, Oracle, DB2, Informix databases, database options, and database facilities.

Facilitate the daily backup and recovery procedures. Ensures detailed user/group role security models and is primary point-of-contact for adding and dropping database objects, performance tuning, and performance analysis. Provides detailed performance reporting daily, schedule database jobs, perform disaster recovery planning and implementation, and stored procedure creation and tuning.

Database Administrator III

Experience: At least five (5) years of related hands-on experience with the specific equipment, software or other requirements specified by an actual Statement of Work or Statement of Need.

Education: A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or other related scientific or technical discipline. With a Master’s degree, five (5) years experience. With PhD, three (3) years of experience. With eleven (11) years IT experience of which at least eight (8) years of specific experience, a degree is not required.

Job duties: Provides administration of all relational databases, database design, development, maintenance, security, and backup. Installs, configures, and maintains MS SQL Server, Oracle, DB2, Informix databases, database options, and database facilities. Must facilitate daily backup and recovery procedures. Enforces detailed user/group role security models and for adding and dropping database objects, performance tuning, and performance analysis. Should be able to provide detailed performance reporting daily, schedule database jobs, perform disaster recovery planning and implementation, and stored procedure creation and tuning. Train junior staff.

Programmer/System Analyst I

Experience: One (1) year experience in computer programming and analysis.

Education: A Bachelor’s degree in Computer Science,…