MAS - Zenpoint Solutions LLC - 47QTCA24D009E

performance

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICE LIST

Contract Number: 47QTCA24D009E

Contract Period: May 15, 2024 – May 14, 2029

Pricelist Version: PS-0005 effective July 3, 2025

SAM UEI: C4Z2WP7HE5N5

NAICS: 541519

Business Size: 8(a), Economically Disadvantaged Women Owned Small Business (EDWOSB)

SIN Description

OLM/RC Order-Level Materials (OLM)

54151S/RC IT Professional Services

518210C/RC Cloud Computing and Cloud Related IT Professional Services

541611/RC

Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

For more information on ordering go to the following website:

https://www.gsa.gov/schedules.

GENERAL SERVICES

ADMINISTRATION

C O N T A C T

Nadia Karimi, CEO & President nadia.karimi@zpsolutions.com

(703) 844-2335 http://zpsolutions.com/

ZenPoint Solutions LLC 1765 Greensboro Station PL

Suite 900 McLean, Virginia 22102 https://www.gsaadvantage.gov/ https://www.gsa.gov/schedules mailto:nadia.karimi@zpsolutions.com http://zpsolutions.com/

Contents our ethos

1a. Table of awarded Special Item Numbers (SINs):

1b. Identification of the lowest priced model number and lowest unit price for each SIN:

1c. Labor Category Descriptions:

2. Maximum order:

3. Minimum order:

4. Geographic coverage (delivery area):

5. Point(s) of production (city, county, and State or foreign country):

6. Discount from list prices or statement of net price:

7. Quantity discounts:

8. Prompt payment terms:

9. Foreign items (list items by country of origin):

10a. Time of delivery:

10b. Expedited Delivery:

10c. Overnight and 2-day delivery:

10d. Urgent Requirements:

11. F.O.B. point(s):

12a. Ordering address(es):

12b. Ordering procedures:

13. Payment address(es):

14. Warranty provision:

15. Export packing charges, if applicable:

16. Terms and conditions of rental, maintenance, and repair (if applicable):

17. Terms and conditions of installation (if applicable):

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable):

18b. Terms and conditions for any other services (if applicable):

19. List of service and distribution points (if applicable):

20. List of participating dealers (if applicable):

21. Preventive maintenance (if applicable):

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants):

22b. Section 508 Compliance for Information and Communications Technology (ICT):

23. Unique Entity Identifier (UEI) number:

24. Notification regarding registration in the System for Award Management (SAM) database:

Exhibit A: Labor Category Rates

Exhibit B: Labor Category Descriptions

Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services (541611)

Cloud Computing and Cloud Related IT Professional Services (518210C)

IT Professional Services (54151S) our ethos The art of zen is a tradition in wisdom. Our company name reflects our honoring of this tradition and our commitment to being fully present with our clients.

ZenPoint is a small, 8(a) certified, woman-owned IT Services company. At ZenPoint, believe that people are the cornerstone of every mission’s success. That’s why we prioritize our team, empowering them with the training, tools, and support they need to deliver exceptional results to our customers.

Our mission is to engineer tailored IT solutions that address the specific demands of the Federal government, aligning with both immediate needs and strategic goals. Our expertise is uniquely tailored to help our clients achieve their operational goals in global, complex and sensitive environments. Rooted in the principles of Zen philosophy, we prioritize an approach marked by presence, precision, and adaptability—ensuring that each client interaction reflects our deep commitment to understanding their unique challenges and objectives. By leveraging industry insight and forward-looking strategies, we position our clients for long-term growth and resilience, adding value far beyond expectations.

We specialize in:

• IT Engineering & Integration

• Analytics & Artificial Intelligence

• Cloud & Cybersecurity

• Management & Mission Services

CUSTOMER INFORMATION

ZenPoint Solutions

1A. TABLE OF AWARDED SPECIAL ITEM

NUMBERS (SINS):

54151S/RC – IT Professional Services 518210C/RC – Cloud Computing and Clout Related IT Professional Services 541611/RC – Mgmt. and Financial Consulting, Acquisition and Grants Mgmt.

Support, and Business Program and Project Mgmt. Services OLM – Order-Level Material

1B. IDENTIFICATION OF THE LOWEST PRICED

MODEL NUMBER AND LOWEST UNIT PRICE FOR

EACH SIN:

See Exhibit A: Labor Category Rates

1C. LABOR CATEGORY DESCRIPTIONS:

See Exhibit B: Labor Category Descriptions

2. MAXIMUM ORDER:

54151S – $500,000 518210C – $500,000 541611 - $1,000,000

OLM – $250,000

3. MINIMUM ORDER:

$100.00

4. GEOGRAPHIC COVERAGE (DELIVERY

AREA):

48 Contiguous States, Alaska, Hawaii and Puerto Rico

5. POINT(S) OF PRODUCTION (CITY, COUNTY,

AND STATE OR FOREIGN COUNTRY):

ZenPoint Solutions LLC 1765 Greensboro Station PL Suite 900 McLean, Virginia 22102

6. DISCOUNT FROM LIST PRICES OR

STATEMENT OF NET PRICE:

Prices are listed as GSA Net. Discount deducted and IFF included.

7. QUANTITY DISCOUNTS:

Additional 0.5% discount for single order of $500,000 or more

8. PROMPT PAYMENT TERMS:

Net 30. Information for Ordering Offices:

Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS (LIST ITEMS BY COUNTRY OF

ORIGIN):

Not Applicable

10A. TIME OF DELIVERY:

Within required timeframes as established by Government regulations and/or as negotiated in each order.

10B. EXPEDITED DELIVERY:

Items available for expedited delivery are noted in this price list.

10C. OVERNIGHT AND 2-DAY DELIVERY:

As negotiated in each order.

10D. URGENT REQUIREMENTS:

Agencies may contact us for the purpose of obtaining accelerated delivery

11. F.O.B. POINT(S):

Destination

12A. ORDERING ADDRESS(ES):

ZenPoint Solutions LLC 1765 Greensboro Station PL Suite 900 McLean, Virginia 22102

12B. ORDERING PROCEDURES:

See Federal Acquisition Regulation (FAR) 8.405-3.

13. PAYMENT ADDRESS(ES):

ZenPoint Solutions LLC 1765 Greensboro Station PL Suite 900 McLean, Virginia 22102

14. WARRANTY PROVISION:

Not Applicable

15. EXPORT PACKING CHARGES, IF

APPLICABLE:

Not Applicable

CUSTOMER INFORMATION

16. TERMS AND CONDITIONS OF RENTAL,

MAINTENANCE, AND REPAIR (IF APPLICABLE):

Not Applicable

17. TERMS AND CONDITIONS OF

INSTALLATION (IF APPLICABLE):

Not Applicable

18A. TERMS AND CONDITIONS OF REPAIR

PARTS INDICATING DATE OF PARTS PRICE

LISTS AND ANY DISCOUNTS FROM LIST PRICES

(IF APPLICABLE):

Not Applicable

18B. TERMS AND CONDITIONS FOR ANY

OTHER SERVICES (IF APPLICABLE):

Not Applicable

19. LIST OF SERVICE AND DISTRIBUTION

POINTS (IF APPLICABLE):

ZenPoint Solutions LLC 1765 Greensboro Station PL Suite 900 McLean, Virginia 22102

20. LIST OF PARTICIPATING DEALERS (IF

APPLICABLE):

Not Applicable

21. PREVENTIVE MAINTENANCE (IF

APPLICABLE):

Not Applicable

22A. SPECIAL ATTRIBUTES SUCH AS

ENVIRONMENTAL ATTRIBUTES (E.G.,

RECYCLED CONTENT, ENERGY EFFICIENCY,

AND/OR REDUCED POLLUTANTS):

Not Applicable

22B. SECTION 508 COMPLIANCE FOR

INFORMATION AND COMMUNICATIONS

TECHNOLOGY (ICT):

Not Applicable

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER:

C4Z2WP7HE5N5

24. NOTIFICATION REGARDING

REGISTRATION IN THE SYSTEM FOR AWARD

MANAGEMENT (SAM) DATABASE:

Contractor has an Active Registration in the SAM database.

Customer Information

EXHIBIT A: LABOR CATEGORY RATES

SIN Labor Category Location May 2024 -

May 2025 -

May 2026 -

May 2027 -

May 2028 -

Year 1 Year 2 Year 3 Year 4 Year 5

541611 Business Analyst - Jr Both NA $55.41 $57.34 $59.35 $61.42

541611 Business Process Consultant - Master Both NA $125.87 $130.28 $134.84 $139.56

541611 Business Process Consultant - Sr Both NA $120.73 $124.95 $129.32 $133.84

541611 Business Systems Analyst - Master Both NA $122.28 $126.56 $130.99 $135.58

541611 Business Systems Analyst - Mid Both $82.63 $85.52 $88.51 $91.61 $94.81

541611 Business Systems Analyst - Sr Both NA $87.65 $90.71 $93.88 $97.17

541611 Documentation Specialist - Mid Both $52.07 $53.89 $55.78 $57.73 $59.76

541611 Operations Support Engineer - Jr Both $73.68 $76.26 $78.93 $81.69 $84.55

541611 Quality Assurance Specialist - Jr Both $85.47 $88.46 $91.56 $94.76 $98.08

518210C Cloud Architect - Sr Both NA $171.16 $177.16 $183.36 $189.77

518210C Cloud Documentation Specialist - Mid Both $52.07 $53.89 $55.78 $57.73 $59.76

518210C Cloud Engineer Both NA $191.55 $198.25 $205.19 $212.37

518210C Cloud Engineer - Mid Both NA $180.16 $186.47 $193.00 $199.75

518210C Cloud Engineer - Sr Both NA $217.16 $224.76 $232.62 $240.77

518210C Cloud Enterprise Search Architect Both $186.78 $193.32 $200.09 $207.09 $214.34

518210C Cloud Operations Support Engineer -

Jr Both $73.68 $76.26 $78.93 $81.69 $84.55

518210C Cloud Project Manager - Mid Both $131.12 $135.71 $140.45 $145.37 $150.46

518210C Cloud Quality Assurance Specialist - Jr Both $85.47 $88.46 $91.56 $94.76 $98.08

518210C Cloud Research Analyst - Jr. Both $32.85 $33.99 $35.18 $36.41 $37.68

518210C Cloud Software Engineer - Jr Both $103.15 $106.76 $110.50 $114.37 $118.37

518210C Cloud Software Engineer - Sr Both $169.83 $175.78 $181.93 $188.30 $194.89

518210C Cloud System Administrator - Mid Both $108.19 $111.98 $115.90 $119.96 $124.16

518210C Cloud Systems Engineer - Mid Both $136.55 $141.33 $146.28 $151.40 $156.70

518210C Cloud Technical Writer - Mid Both $64.59 $66.85 $69.19 $71.61 $74.12

518210C Cloud Technical Writer - Sr Both $67.79 $70.16 $72.61 $75.15 $77.78

May 2024 -

May 2025 -

May 2026 -

May 2027 -

May 2028 -

Year 1 Year 2 Year 3 Year 4 Year 5

54151S Application Developer - Mid Both $161.35 $166.99 $172.84 $178.88 $185.14

54151S Business Systems Analyst - Mid Both $82.63 $85.52 $88.51 $91.61 $94.81

54151S Business Systems Analyst - Sr Both NA $109.96 $113.81 $117.79 $121.91

54151S Business Systems Specialist - Mid Both $98.24 $101.67 $105.23 $108.92 $112.73

54151S Chief IT Architect Both NA $263.78 $273.01 $282.56 $292.45

54151S Communications Analyst - Sr Both NA $98.89 $102.36 $105.94 $109.65

54151S Computer Specialist - Jr. Both $30.46 $31.53 $32.63 $33.77 $34.95

54151S Database Admin/Programmer - Sr Both NA $108.71 $112.51 $116.45 $120.53

54151S Documentation Specialist - Mid Both $52.07 $53.89 $55.78 $57.73 $59.76

54151S Enterprise Search Architect Both $186.78 $193.32 $200.09 $207.09 $214.34

54151S Enterprise Systems Architect Both $206.74 $213.97 $221.46 $229.21 $237.23

54151S Executive Advisor - Sr Both NA $233.05 $241.21 $249.65 $258.39

54151S Info Assurance Engineer Both NA $110.54 $114.41 $118.41 $122.55

54151S IT Subject Matter Specialist - Mid Both NA $129.89 $134.44 $139.14 $144.01

54151S IT Subject Matter Specialist - Sr Both $144.49 $149.55 $154.79 $160.21 $165.82

54151S Project Management Specialist Both NA $140.46 $145.38 $150.47 $155.74

54151S Project Manager - Sr Both $131.12 $135.71 $140.45 $145.37 $150.46

54151S Quality Assurance Specialist - Jr Both $85.47 $88.46 $91.56 $94.76 $98.08

54151S Search Architect/Engineer - Master Both NA $198.13 $205.06 $212.23 $219.66

54151S Software Developer - Sr Both NA $112.72 $116.66 $120.75 $124.97

54151S Software Engineer - Jr Both $103.15 $106.76 $110.50 $114.37 $118.37

54151S Software Engineer - Mid Both $136.55 $141.33 $146.28 $151.40 $156.70

54151S Software Systems Engineer - Sr Both NA $117.02 $121.11 $125.35 $129.73

54151S System Administrator - Mid Both $108.19 $111.98 $115.90 $119.96 $124.16

54151S Technical Associate Both NA $35.18 $36.41 $37.68 $39.00

54151S Technical Specialist - Sr Both NA $154.78 $160.20 $165.81 $171.62

54151S Technical Writer - Mid Both NA $70.15 $72.60 $75.14 $77.77

54151S Technical Writer - Principal Both NA $77.92 $80.65 $83.48 $86.40

May 2024 -

May 2025 -

May 2026 -

May 2027 -

May 2028 -

Year 1 Year 2 Year 3 Year 4 Year 5

54151S Technical Writer - Sr Both $67.79 $70.16 $72.61 $75.15 $77.78

54151S Test Engineer Both NA $94.05 $97.34 $100.75 $104.27

EXHIBIT B: LABOR CATEGORY DESCRIPTIONS

MANAGEMENT AND FINANCIAL CONSULTING, ACQUISITION AND GRANTS

MANAGEMENT SUPPORT, AND BUSINESS PROGRAM AND PROJECT

MANAGEMENT SERVICES (541611)

Business Analyst – Jr

Functional Responsibility: Evaluates current business processes to identify areas for improvement and efficiency gains. Works closely with stakeholders to elicit and document business requirements, ensuring clarity and completeness. Collects and analyzes data from various sources to identify trends, patterns, and insights that inform decision-making. Identifies business needs, analyzes processes, and recommends solutions to improve efficiency and drive growth within an organization.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 1

Business Process Consultant – Master

Functional Responsibility: Drive process and policy implementation for continuous improvements in various organization sizes and complexity. Evaluates existing processes to identify inefficiencies and areas for improvement. Develops and implements optimized processes that align with organizational goals. Analyzes and improves business processes to enhance efficiency and productivity, providing expert advice and strategic recommendations to clients.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Years of Experience: 8

Business Process Consultant – Sr

Functional Responsibility: Provides consultation, solutions and change management to an organization on risk management processes by using established methodologies and exercising control plans to ensure alignment with client specific goals and process requirements. Conducts complex quantitative and qualitative analysis to identify and solve problems and develop innovative solutions to support continuous quality improvement.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Years of Experience: 5

Business Systems Analyst - Master

Functional Responsibility: Leads the alignment of business needs with strategic technology solutions, driving enterprise-wide system optimization and transformation initiatives. This senior role collaborates with leadership and technical teams to define requirements, design scalable solutions, and ensure seamless integration. Additionally, it provides strategic guidance, ensures compliance, and mentors junior analysts to deliver high-impact business outcomes.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Business Systems Analyst - Mid

Functional Responsibility: Develops methodology documents based on self-initiated interviews, diagrams, surveys, and workflow analysis. Researches and analyzes all aspects of existing business practices and procedures. Communicates with heads of departments about common frustrations, hindrances and other issues that interrupt workflow. Ability to obtain and document methods and procedures and process workload assessment. Experience in assisting consultants and program officials in planning project designs and managing progress of studies by reviewing proposals, estimating work hour requirements, and advising on the most efficient sequencing of events. Creates detailed plans for execution and implementation of new processes, including budgetary guidelines and key personnel. Works with project managers to develop new project plans and see them through to completion. Oversees the life cycle of changes to business systems and prepares detailed reports for executive management.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Years of Experience: 2

Business Systems Analyst - Sr

Functional Responsibility: Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Documentation Specialist - Mid

Functional Responsibility: Assembles, reviews and inputs information, making sure records are complete, all forms are completed and properly identified/authenticated, and necessary information is in computer. Communicates with supervisors and professionals to clarify or obtain additional information. Uses computer programs to tabulate and analyze data to improve service, better control cost, provide documentation for use in legal actions, or use in research studies. May be expected to code data and input data for computer processing as well as identify and resolves production related errors. Maintains and revises procedural lists, control records and coding schemes to process source data.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Operations Support Engineer - Jr

Functional Responsibility: The Operations Support Engineer - Jr. is responsible for providing technical support and assistance to the team. Applies their mechanical and technical knowledge to support a company’s or agency's operations. Identifies operational problems by observing and studying the functioning and performance of systems. Provides operational management information by collecting, analyzing, and summarizing operating and engineering trends. Investigates complaints and suggestions by interviewing process supervisors and operators. Develops operational solutions by defining, studying, estimating, and testing alternative approaches.

Anticipates operational problems by studying operating targets, modes of operation, and unit limitations.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Quality Assurance Specialist - Jr

Functional Responsibility: Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Develops and defines major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources. Establishes and maintains a process for evaluating hardware, software, and associated documentation and/or assists in the evaluation. Conducts and/or participates in formal and informal reviews at predetermined points throughout the development life cycle.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

CLOUD COMPUTING AND CLOUD RELATED IT PROFESSIONAL SERVICES

(518210C)

Cloud Architect - Sr

Functional Responsibility: Develops and implements cloud solutions that meet the organization's needs, including cloud adoption plans, cloud application design, and cloud management and monitoring. Conduct organizational studies and evaluations, design systems and procedures, conduct work simplification and measurement studies, and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Includes program analysts and management consultants.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud Documentation Specialist - Mid

Functional Responsibility: The Cloud Documentation Specialist - Mid is responsible for creating and maintaining documentation for cloud-based systems. Assembles, reviews and inputs information, making sure records are complete, all forms are completed and properly identified/authenticated, and necessary information is in computer. Responsibilities include creating and maintaining system documentation for domain technologies. Developing and enhancing Identity and Access Management (IAM)automation processes and documentation. Ensures documentation integrity and controls access to documents. Adheres to regulatory requirements.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud Engineer

Functional Responsibility: Design, implement, and optimize scalable, secure cloud-based systems and infrastructure. Develop automated solutions for deployment, monitoring, and management of cloud resources. Collaborate in the architectural design of distributed systems, ensuring reliability, high availability, and compliance with industry standards across public, private, and hybrid cloud environments.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Years of Experience: 3

Cloud Engineer - Mid

Functional Responsibility: Design, develop, and maintain cloud-based infrastructure and services across public and hybrid cloud environments. Implement solutions for compute, storage, networking, and identity using infrastructure-as-code and automation frameworks. Optimize system performance, ensure scalability and security compliance, and support CI/CD pipelines. Collaborate with development and operations teams to set operational requirements, monitor systems, and resolve cloud infrastructure issues, applying principles of computer science, systems engineering, and distributed computing.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud Engineer - Sr

Functional Responsibility: Design and lead implementation of scalable, secure cloud infrastructure across hybrid and multi-cloud environments. Drive automation, enforce best practices, and align cloud architecture with business goals. Mentor engineers and optimize system performance, reliability, and compliance.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud Enterprise Search Architect

Functional Responsibility: The Cloud Enterprise Search Architect is responsible for designing and implementing cloud-based search solutions that meet the needs of an organization. Works with stakeholders to understand requirements and develop a search strategy that aligns with their business objectives. Responsible for designing and implementing the search infrastructure, including hardware, software, and network components. Ensures that the search solution is scalable, secure, and reliable.

Allowable Substitution: Six (6) years of experience is the equivalent of a Master's degree.

Education: Masters Degree (preferably in Computer Science, Information Systems, Engineering, or

Years of Experience: 6

Cloud Operations Support Engineer - Jr

Functional Responsibility: The Cloud Operations Support Engineer - Jr is responsible for maintaining cloud computing applications and systems using a combination of technical skills, industry knowledge and creativity. Contributes to the design of cloud systems through programming and design, and work with computer hardware to ensure cloud networks meet system requirements and project specifications. Works directly with data management processes, especially regarding the collection, recovery and management of database systems and information. Provides technical assistance to customers who are experiencing issues with cloud applications. Additional responsibilities include deploying and testing robotic process automation within cloud-based applications, monitoring deployment performance, providing multi-tier support for operational issues, and collaborating with other teams to identify and resolve issues.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud Project Manager - Mid

Functional Responsibility: Responsible for cloud solutions leadership including organizing, overseeing, tracking, and/or coordinating tasks. Coordinates projects through systems development life cycles, if applicable. May support Agile development, including Product Manager roles. Ensure conformance with work requirements and applies policies, procedures, and project goals and objectives. Review work products for quality and completeness. Track and report metrics for schedule, resources, quality, and cost.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud Quality Assurance Specialist - Jr

Functional Responsibility: Provides quality oversight of the technical and functional activities of multiple tasks. Develops, implements, monitors, and reports on the Cloud Quality Assurance Plan.

Works to ensure the quality of service and performance, and service level requirements of the contract and the Quality Assurance Surveillance Plan, are met. Works with client and external counterparts with regard to quality audits and reviews. Develop and identify tools to improve and optimize the quality, develop test frameworks, develop testing infrastructure, lead and coach Quality team on building cloud testing strategies and improve test effectiveness.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud Research Analyst - Jr.

Functional Responsibility: Applies Cloud operations research methodology to defining and formulating economic analysis and related benefit, and risk studies. Must have knowledge of principles, theories, procedures, and techniques of cost analysis, including statistical concepts (standard deviation, confidence limits, and expected value), financial analysis concepts (present value analysis, return on investment [ROI], discounting, and inflation), and cost-accounting concepts

(depreciation, amortization, overhead identification and distribution). Must have knowledge of principles of cost modeling.

Allowable Substitution: Two (2) years of experience is the equivalent of a Associates Degree

Education: Associates Degree (preferably in Computer Science, Information Systems, Engineering, or

Years of Experience: 0

Cloud Software Engineer - Jr

Functional Responsibility: Analyzes and studies complex cloud hosted system requirements. Designs software tools and applications and manages their implementation in cloud computing environments. Manages software development and support using formal specifications, data flow diagrams, and other design techniques. Interprets software requirements and design specifications and integrates and tests software components.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud Software Engineer - Sr

Functional Responsibility: Analyzes and studies complex cloud hosted system requirements. Leads the design of software tools and applications and manages their implementation in cloud computing environments. Manages software development and support using formal specifications, data flow diagrams, and other design techniques. Interprets software requirements and design specifications and integrates and tests software components. May supervise staff of more junior software engineers.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud System Administrator - Mid

Functional Responsibility: Performs a variety of activities in one or more of the following and/or related areas: personal computer applications training, data control and scheduling coordination, systems administration, data security administration, and associated fields. Provides support for implementation, troubleshooting, and maintenance of cloud hosted IT systems. Manages IT system infrastructure and processes related to the systems. Provides support to IT systems, including day-to-day operations, monitoring and problem resolution for clients.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud Systems Engineer - Mid

Functional Responsibility: Responsibilities include ensuring systems are compliant with standards for Cloud system architectures, reference models, and profiles of standards as they apply to the implementation and specification of information management solutions on the Cloud platform, across the application program interface, and the external environment/software application.

Evaluates and recommends Cloud services and methodologies that can be acquired to provide interoperable, portable, and scaleable Cloud solutions. Performs analysis, specification, development, integration, and acquisition of Cloud services for information management applications.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud Technical Writer - Mid

Functional Responsibility: The Cloud Technical Writer - Mid is responsible for creating documentation and education materials to boost user experience on a digital platform. Such documentation may come in the form of user guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions and system operations. The Cloud Technical Writer - Mid is responsible for creating documentation for cloud-based solutions and work with system administrators, incident management teams, and other technical writers to discuss technical details and solve problems.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Cloud Technical Writer - Sr

Functional Responsibility: Provides supervision over lower level technical writers. Responsible for creating documentation and education materials to boost user experience on a digital platform.

Such documentation may come in the form of user guides, integration guides, API developer guides, in-platform instructions, installation/configuration instructions and system operations. The Cloud Technical Writer - Mid is responsible for creating documentation for cloud-based solutions and work with system administrators, incident management teams, and other technical writers to discuss technical details and solve problems.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

IT PROFESSIONAL SERVICES (54151S)

Application Developer - Mid

Functional Responsibility: The Application Developer - Mid has experience designing, implementing and maintaining software applications. The Application Developer - Mid provides database analysis, administration, design and development, client-server architectures, Web-enabled applications and graphics design. Participates in all phases of the software development life cycle including the design, development, integration, testing and implementation phases. Performs quality assurance and technical review activities. Assists in the resolution of end-user software problems. Works with management and end-user groups to identify requirements for future product enhancements.

Develops technical documentation, end-user documentation and training materials.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Business Systems Analyst - Mid

Functional Responsibility: Develops methodology documents based on self-initiated interviews, diagrams, surveys, and workflow analysis. Researches and analyzes all aspects of existing business practices and procedures. Communicates with heads of departments about common frustrations, hindrances and other issues that interrupt workflow. Ability to obtain and document methods and procedures and process workload assessment. Experience in assisting consultants and program officials in planning project designs and managing progress of studies by reviewing proposals, estimating work hour requirements, and advising on the most efficient sequencing of events. Creates detailed plans for execution and implementation of new processes, including budgetary guidelines and key personnel. Works with project managers to develop new project plans and see them through to completion. Oversees the life cycle of changes to business systems and prepares detailed reports for executive management.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 2

Business Systems Analyst – Sr

Functional Responsibility: Evaluates business processes, identifies opportunities for improvement, and designs technology solutions that align with an organization's objectives. Works closely with stakeholders, including business managers, department heads, and IT teams, to identify needs, define system requirements, and ensure that IT projects are delivered on time and within budget.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Business Systems Specialist - Mid

Functional Responsibility: Conducts information systems planning to include requirement definition, implementation and planning. Undertakes analysis supporting applications; defines, designs, and specifies processes and procedures supporting the implementation of information technology.

Develops documentation supporting analysis and makes recommendations on design and implementation of complex systems

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Chief IT Architect

Functional Responsibility: Lead the design and governance of enterprise-wide IT architecture. Define technology standards, guide systems integration, and ensure alignment of IT strategy with business goals. Oversee architectural frameworks, assess emerging technologies, and collaborate with senior leadership to drive scalable, secure, and future-ready infrastructure.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Communications Analyst – Sr

Functional Responsibility: Works closely with IT professionals, project managers, and organizational leadership to support the implementation of IT operations and projects through precise and impactful communication. Works with agencies to create and manage communication networks and data systems.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Computer Specialist - Jr.

Functional Responsibility: The Computer Specialist - Jr. processes a range of scheduled routines. In addition to operating the system and resolving common error conditions, this worker diagnoses and acts on machine stoppage and error conditions not fully covered by existing procedures and guidelines (e.g., resetting switches and other controls or making mechanical adjustments to maintain or restore equipment operations). In response to computer output instructions or error conditions, the Computer Specialist - Jr. may deviate from standard procedures if standard procedures do not provide a solution and refers problems which do not respond to corrective procedures to a person of supervisory or higher individual contributor level.

Allowable Substitution: Two (2) years of experience is the equivalent of a Associates Degree

Education: Associates Degree (preferably in Computer Science, Information Systems, Engineering, or

Database Admin/Programmer - Sr

Functional Responsibility: Design, develop, test, and maintain database systems and related applications for business, scientific, and enterprise environments. Implement and optimize queries, stored procedures, and data models. Administer databases to ensure performance, security, integrity, and availability. Analyze requirements, define data structures, and support data integration and automation using programming and scripting languages.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Documentation Specialist - Mid

Functional Responsibility: The Documentation Specialist - Mid is responsible for creating and maintaining documentation related to the IT department. This includes creating manuals, user guides, diagrams, and other technical documents. Additional responsibilities include creating and maintaining technical documentation for IT systems and processes. Ensures that documentation is up-to-date and accurate. Collaborates with IT staff to ensure that documentation is complete and accurate. Develops and implements documentation standards.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Enterprise Search Architect

Functional Responsibility: The Enterprise Search Architect is responsible for designing and implementing IT-based search solutions that meet the needs of an organization. Works with stakeholders to understand requirements and develop a search strategy that aligns with their business objectives. Responsible for designing and implementing the search infrastructure, including hardware, software, and network components. Ensures that the search solution is scalable, secure, and reliable.

Allowable Substitution: Six (6) years of experience is the equivalent of a Master's degree.

Education: Masters Degree (preferably in Computer Science, Information Systems, Engineering, or

Enterprise Systems Architect

Functional Responsibility: The Enterprise Systems Architect is responsible for the overall architecture and design of an organization’s system. Works with the systems engineering team to ensure that the architecture meets all system requirements, as well as ensuring that the system remains healthy and efficient throughout its life. Duties include developing ways to integrate the business’ IT systems, creating and implementing enterprise architecture models and suggesting improvements to current internal functions and IT processes.

Allowable Substitution: Six (6) years of experience is the equivalent of a Master's degree.

Education: Masters Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 8

Executive Advisor – Sr

Functional Responsibility: Manages IT teams, setting strategies, oversees budgets, and implements secure and scalable tech solutions that support business goals. Provides expert guidance and counsel to executives and senior management within an organization. Oversees the implementation of technology solutions to support business objectives. Examines organizational goals and strategies to serve the company and its executive team.

Allowable Substitution: Eight (8) years of experience is the equivalent of a Master's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Years of Experience:

Info Assurance Engineer

Functional Responsibility: Responsible for deploying and maintaining security measures, researching and analyzing IT security and privacy policies, and providing input to IT Security reports. Oversees the storing and processing of information within a company to ensure security. Identifies vulnerabilities, implements solutions, and maintains data integrity across networks and systems.

Oversees the quality, security, and retrievability of the organization's information.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

IT Subject Matter Specialist – Mid

Functional Responsibility: Provides expert knowledge and guidance in the area of information technology. Ensures all IT processes and systems adhere to industry standards, regulatory requirements, and best practices. Ensures the success of IT projects by providing insights that align with organizational goals and technical requirements. Collaborates with cross-functional teams to design and implement IT solutions that meet organizational needs while maintaining scalability and efficiency. Identifies potential risks associated with IT initiatives and recommends mitigation strategies to ensure project success and system integrity.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

IT Subject Matter Specialist - Sr

Functional Responsibility: Serves as subject matter expert, possessing in-depth knowledge and expertise in specific areas in the various sciences related to Information Technology. Provides advanced technical knowledge, analysis, guidance and direction of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, improvement, modification, reengineering, and training. Makes recommendations and advises in exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Project Management Specialist

Functional Responsibility: Analyzes management, business, and technical issues related to program management and information systems. Provides guidance on management processes and procedures, the business implications of various systems, and the technical considerations.

Provides consulting on management concerns and priorities. Devises and/or modifies procedures for managing complex programs. May have quality assurance and risk management responsibilities.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Project Manager - Sr

Functional Responsibility: Provides guidance and supervision to Information Technology/Information Management Project teams, Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and other support areas. Reviews status of projects and budgets, manages schedules, and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, other support area managers, and clients.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Quality Assurance Specialist - Jr

Functional Responsibility: Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure government standards/requirements are adhered to, and for progress in accordance with schedules. Coordinate with the Project Manager and/or Quality Assurance Manager to ensure that problems are solved to the user's satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Search Architect/Engineer - Master

Functional Responsibility: Designs and optimizes enterprise search architectures, integrating advanced indexing, relevance tuning, and natural language processing to enable scalable, high-performance information retrieval. Leads the development of search algorithms, data pipelines, and analytics, ensuring alignment with business needs and user experience. Provides expert guidance on search technologies, such as Elasticsearch or Solr, and mentors teams on best practices and innovation.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Software Developer - Sr

Functional Responsibility: Leads the design, development, and optimization of complex software applications and systems. Applies advanced programming skills, architectural patterns, and best practices to deliver scalable, maintainable solutions. Collaborates cross-functionally, mentors junior developers, and drives technical decision-making to align with business objectives.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Software Engineer - Jr

Functional Responsibility: Provides expertise within multiple systems, software disciplines, as well as general knowledge of related disciplines, applications implications, and customer areas. Analyzes functional business applications and design specifications. Assists with design, coding, benchmark testing, debugging and documentation of programs. Identifies, assesses, and develops applications to meet functional and technical requirements including services, software, and security. Builds fully operational applications following a standard prescribed methodology that ensures stringent project management, quality assurance, configuration management, and security conformance control.

Works from specifications to develop or modify operating systems applications. Prepares documentation, including both program level and user level documentation as required.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Software Engineer - Mid

Functional Responsibility: Provide expertise in capturing business requirements to support software product analysis and business application engineering. Conduct business requirements analysis of software products to assist with buy-or-build decisions. Analyzes functional business applications and design specifications for functional activities. Assists with design, coding, benchmark testing, debugging and documentation of programs. Identifies, assesses, and develops applications to meet functional and technical requirements including services, software, and security. Builds fully operational applications following a standard prescribed methodology that ensures stringent project management, quality assurance, configuration management, and security conformance control.

Works from specifications to develop or modify operating systems applications. Prepares documentation, including both program level and user level documentation as required.

Allowable Substitution: Four (4) years of experience is the equivalent of a Bachelor's degree.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or

Years of Experience: 4

Software Systems Engineer - Sr

Functional Responsibility: Supports the product teams designing, building, and maintaining data pipelines and infrastructure to enable efficient data processing and analysis for the product development lifecycle. They ensure data integrity, optimize performance, and collaborate closely with the CfA Technology product team to understand data requirements and deliver actionable insights to drive decision-making and product improvements.