MAS - Nuaxis LLC - 47QTCA24D008T

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GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

NuAxis LLC

1919 Gallows Road, Suite 610 Vienna, VA 22182

(P) 703-481-7400 | (F) 703-935-5523 https://nuaxis.com/

Contract Administrator: Sima Eshraghi, sima.eshraghi@nuaxis.com

Contract Number: 47QTCA24D008T Contract Period: May 2, 2024 through May 1, 2029

Business Size: Other Than Small Business

Schedule Title: Multiple Award Schedule

Federal Supply Group: Information Technology, Miscellaneous

Pricelist current as of Modification PO-0001, effective May 02, 2024.

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Prices Shown Herein are Net (discount deducted) https://www.gsaadvantage.gov/ https://www.gsa.gov/schedules

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CUSTOMER INFORMATION:

1a. Table of Awarded Special Item Number(s) with appropriate cross-reference to page numbers:

SIN SIN Description 54151S/54151SRC Information Technology Professional Services 561422/561422RC Automated Contact Center Solutions (ACCS) ANCILLARY/ANCILLARYRC Ancillary Supplies and Services OLM/OLM RC Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See pricing beginning on page 5.

1c. If the Contractor is proposing hourly rates a description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Labor Category Descriptions beginning on page 9.

2. Maximum Order: SINs 54151S and 561422 - $500,000 SINs ANCILLARY and OLM - $250,000

3. Minimum Order: $100.00

4. Geographic Coverage: Worldwide.

5. Point(s) of production: Same as company address.

6. Discount from list prices or statement of net price: Government net prices (discounts already deducted).

7. Quantity discounts: 1.0% volume discount on single task orders with an initial value of $5,000,000 or more

8. Prompt payment terms: Net 30 Days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items: None.

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10a. Time of Delivery: Specified on the Task Order.

10b. Expedited Delivery: Contact Contractor.

10c. Overnight and 2-day delivery: Contact Contractor.

10d. Urgent Requirements: Contact Contractor.

11. F.O.B Points: Destination.

12a. Ordering Address: NuAxis LLC Contracts & Legal ATTN: Sima Eshraghi 1919 Gallows Road, Suite 610 Vienna, VA 22182

(P) 571-485-1188 | (F) 703-935-5523 | sima.eshraghi@nuaxis.com

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address (is): NuAxis LLC Accounting ATTN: Lisette Popish 1919 Gallows Road, Suite 610 Vienna, VA 22182

(P) 571-485-1188 | (F) 703-935-5523 | lisette.popish@Nuaxis.com

14. Warranty provision: Contractor’s standard commercial warranty.

15. Export Packing Charges: N/A

16. Terms and conditions of rental, maintenance, and repair: N/A

17. Terms and conditions of installation: N/A

18a. Terms and conditions of repair parts: N/A

18b. Terms and conditions for any other services: N/A

19. List of service and distribution points: N/A

20. List of participating dealers: N/A

21. Preventive maintenance: N/A

22a. Environmental attributes, e.g., recycled content, energy efficiency, and/or reduced pollutants: N/A

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22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g. contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/. https://nuaxis.com/

23. Unique Entity Identifier (UEI) Number: HJP8JPSEC2G4

24. Notification regarding registration in System for Award Management (SAM) database:

NuAxis LLC is registered at SAM.gov.

https://nuaxis.com/

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GSA Hourly Rates (w/IFF)

SIN 54151S

Labor Category

Year 1 05/02/2024

05/01/2025

Year 2 05/02/2025

05/01/2026

Year 3 05/02/2026

05/01/2027

Year 4 05/02/2027

05/01/2028

Year 5 05/02/2028

05/01/2029

Application Engineer 2 $121.38 $125.87 $130.53 $135.36 $140.36

Application Engineer 3 $102.09 $105.86 $109.78 $113.84 $118.06

Application Systems Analyst I $86.58 $89.78 $93.11 $96.55 $100.13

Database Administrator I $87.73 $90.97 $94.34 $97.82 $101.44

Database Administrator II $95.51 $99.04 $102.71 $106.51 $110.45

Database Administrator III $113.92 $118.14 $122.51 $127.04 $131.75

Database Developer I $79.61 $82.55 $85.60 $88.77 $92.05

Desktop Support Technician II $49.93 $51.78 $53.69 $55.68 $57.73

Developer I $99.60 $103.28 $107.10 $111.06 $115.17

Developer II $108.27 $112.28 $116.43 $120.75 $125.21

Developer III $122.76 $127.30 $132.01 $136.90 $141.96

Developer IV $130.94 $135.79 $140.82 $146.03 $151.43

Help Desk Manager $110.49 $114.58 $118.82 $123.21 $127.77

Help Desk Support Technician $63.59 $65.94 $68.38 $70.91 $73.53

Help Desk Team Lead $51.15 $53.05 $55.01 $57.05 $59.15

Junior Helpdesk Technician $35.77 $37.09 $38.46 $39.88 $41.35

Messaging Administrator / Notes Administrator $89.02 $92.31 $95.73 $99.27 $102.95

Messaging Specialist I $80.64 $83.63 $86.72 $89.92 $93.25

Network Engineer $83.89 $86.99 $90.21 $93.54 $97.01

Network Engineer 2 $95.16 $98.68 $102.33 $106.12 $110.05

Program Manager I $164.39 $170.48 $176.79 $183.32 $190.11

Project Manager $109.98 $114.06 $118.28 $122.65 $127.18

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05/02/2024

05/01/2025

Year 2 05/02/2025

05/01/2026

Year 3 05/02/2026

05/01/2027

Year 4 05/02/2027

05/01/2028

Year 5 05/02/2028

05/01/2029

Project Manager II $113.98 $118.21 $122.58 $127.11 $131.82

Quality Assurance Manager $100.25 $103.96 $107.81 $111.80 $115.94

Security Administrator $114.58 $118.82 $123.21 $127.77 $132.49

Security Analyst $97.57 $101.18 $104.93 $108.81 $112.84

Security Analyst I $90.09 $93.42 $96.88 $100.46 $104.18

Senior Application Engineer $114.51 $118.75 $123.14 $127.70 $132.42

Senior Helpdesk Support Technician $58.31 $60.46 $62.70 $65.02 $67.43

Senior IT Security Engineer 3 $123.16 $127.72 $132.44 $137.34 $142.42

Senior Network Administrator $127.39 $132.10 $136.99 $142.06 $147.31

Senior Network Engineer $111.91 $116.05 $120.34 $124.80 $129.41

Senior Program Manager $188.23 $195.19 $202.42 $209.90 $217.67

Senior Project Manager $109.46 $113.51 $117.71 $122.07 $126.58

Senior Security Analyst $104.06 $107.91 $111.90 $116.04 $120.33

Senior Systems / Infrastructure Analyst $101.26 $105.01 $108.90 $112.93 $117.11

SME I $134.81 $139.80 $144.97 $150.33 $155.89

SME II $180.45 $187.13 $194.06 $201.24 $208.69

SME III $194.38 $201.57 $209.03 $216.77 $224.79

Sr. Messaging Administrator / Notes Administrator $110.98 $115.09 $119.36 $123.77 $128.35

System Architect $158.57 $164.43 $170.52 $176.83 $183.37

Systems Administrator IV $132.69 $137.59 $142.68 $147.96 $153.43

Technical Writer $52.88 $54.83 $56.86 $58.96 $61.15

Telecommunications Specialist 4 $90.63 $93.98 $97.46 $101.07 $104.81

Telecommunications Specialist I $60.49 $62.73 $65.05 $67.46 $69.95

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS) are applicable to this contract as it applies to the entire Consolidated MAS Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories / employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

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SIN 561422

05/02/2024

05/01/2025

Year 2 05/02/2025

05/01/2026

Year 3 05/02/2026

05/01/2027

Year 4 05/02/2027

05/01/2028

Year 5 05/02/2028

05/01/2029

Application Systems Analyst - Journeyman $87.63 $90.87 $94.24 $97.72 $101.34

Database Specialist - Master $115.31 $119.58 $124.00 $128.58 $133.34

Desktop Support Technician $39.23 $40.69 $42.19 $43.75 $45.37

Help Desk Specialist $39.55 $41.01 $42.53 $44.10 $45.73

Project Manager $109.98 $114.06 $118.28 $122.65 $127.18

Systems Engineer - Entry $64.57 $66.96 $69.44 $72.01 $74.67

Tier 1 Help Desk Team Lead - IT $43.44 $45.05 $46.71 $48.44 $50.24

Tier 1 Reporting Analyst - Senior $71.55 $74.20 $76.94 $79.79 $82.74

Tier 1 Service Desk Specialist - Entry $40.16 $41.64 $43.18 $44.79 $46.44

Tier 1 Service Desk Supervisor - Entry $47.54 $49.30 $51.12 $53.02 $54.98

Tier 1 Support Center Analyst - Human Resources $39.50 $40.96 $42.47 $44.04 $45.67

Tier 2 Desktop Support Technician - Team Lead $68.37 $70.90 $73.52 $76.24 $79.06

Tier 2 Manager $93.20 $96.64 $100.22 $103.93 $107.78

Tier 2 Service Desk Specialist - Journeyman $44.28 $45.92 $47.63 $49.39 $51.21

Tier 2 Service Desk Specialist - Master $59.95 $62.17 $64.46 $66.85 $69.32

Tier 2 Service Desk Specialist - Senior $47.96 $49.73 $51.58 $53.48 $55.46

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS) are applicable to this contract as it applies to the entire Consolidated MAS Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories / employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

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SIN ANCILLARY

05/02/2024

05/01/2025

Year 2 05/02/2025

05/01/2026

Year 3 05/02/2026

05/01/2027

Year 4 05/02/2027

05/01/2028

Year 5 05/02/2028

05/01/2029

Administrative Assistant $56.27 $58.36 $60.51 $62.75 $65.07

Program Assistant $76.73 $79.57 $82.51 $85.56 $88.73

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS) are applicable to this contract as it applies to the entire Consolidated MAS Schedule and all services provided. While no specific labor categories have been identified as being subject to SCLS due to exemptions for professional employees (FAR 22.1101, 22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for SCLS eligible labor categories. If and / or when the contractor adds SCLS labor categories / employees to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS matrix identifying the GSA labor category titles, the occupational code, SCLS labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

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Labor Category Descriptions

SIN 54151S

Application Engineer 2 Functional Responsibilities: Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flowcharts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product.

Prepares required documentation, including both program-level and user-level documentation.

Enhances software to reduce operating time or improve efficiency.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years

Application Engineer 3 Functional Responsibilities: Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flowcharts. Translates detailed design into computer software including web-based applications. Tests, debugs, and refines the computer software and web-based applications to produce the required product. Prepares required documentation, including both program-level and user-level documentation. Enhances software to reduce operating time or improve efficiency.

Minimum Education: Bachelors Degree Minimum Experience: 3 Years

Application Systems Analyst I

Functional Responsibilities: Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications. Works with project managers, developers, and end users to ensure application designs meet business requirements.

Formulates/defines specifications for complex Operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Designs, codes, tests, debugs, and documents those programs. Assists all phases of software systems programming applications. Evaluates new and existing software products.

Minimum Education: Bachelors Degree Minimum Experience: 1 Year

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Database Administrator I Functional Responsibilities: Monitor and optimize system performance using index tuning, disk optimization, and other methods. Install, configure, troubleshoot, and maintain a database system. Set user privileges within the database environment. Technical knowledge of system operations, insure sound technical solutions, ability to explain services to customers, resolve issues, and provide how-to information, keeping customer satisfaction high.

Minimum Education: Bachelors Degree Minimum Experience: 3 Years

Database Administrator II Functional Responsibilities: Monitor and optimize system performance using index tuning, disk optimization, and other methods. Install, configure, troubleshoot, and maintain a database system.

Implement, configure, and troubleshoot database instances, replication, backup, partitions, storage, and access. Set user privileges within the database environment. Provides quick, responsive, high quality and consistent technical support and customer service. Troubleshoot, diagnose and remediate incidents to quickly restore normal service operations.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years

Database Administrator III Functional Responsibilities: Develop innovation, strategies, processes, and best practices. Design, architect, and build databases from determining business requirements. Write and troubleshoot complex stored procedures. Troubleshoot, diagnose and remediate incidents to quickly restore normal service operations. Technical knowledge of system operations, insure sound technical solutions, ability to explain services to customers, resolve issues, and provide how-to information, keeping customer satisfaction high. Keeps customers productive and performing at the highest possible level possible.

Minimum Education: Bachelors Degree Minimum Experience: 7 Years

Database Developer I Functional Responsibilities: Support the database services in the design, delivery and operation of database solutions. Interact with client representatives and business analyst to develop database solutions that meet business requirements. Document work of operational responsibilities. Performing routine data fixes. Creating and updating database procedures. Functions and triggers to support application development. Creating and maintaining documentation, process flow diagrams, application database software components, and description of data inputs and outputs.

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Desktop Support Technician II Functional Responsibilities: Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Installs and configures computers and required applications for users.

Minimum Education: Associates Degree Minimum Experience: 2 Years

Developer I Functional Responsibilities: Designs, develops, enhances, debugs, and implements software.

Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements.

Minimum Education: Bachelors Degree Minimum Experience: 1 Year

Developer II Functional Responsibilities: Designs, develops, enhances, debugs, and implements software.

Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. May participate in the development of software user manuals.

Minimum Experience: 3 Years

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Developer III Functional Responsibilities: Designs, develops, enhances, debugs, and implements software.

Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. May participate in the development of software user manuals.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years

Developer IV Functional Responsibilities: Designs, develops, enhances, debugs, and implements software.

Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. May participate in the development of software user manuals.

Minimum Education: Bachelors Degree Minimum Experience: 7 Years

Help Desk Manager Functional Responsibilities: Provides daily supervision and direction to personnel responsible for Help Desk support. Collects metrics on Help Desk support requests and prepares detailed and summary status reports. Works with Help Desk staff to ensure that Service Level Agreement requirements are met or exceeded. Coordinates with other support personnel to ensure that Help Desk staff are kept current on system configuration and installation requirements.

Minimum Education: Bachelors Degree Minimum Experience: 8 Years

Help Desk Support Technician Functional Responsibilities: Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Installs and configures computers and required applications for users.

Minimum Education: Associates Degree Minimum Experience: 2 Years

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Help Desk Team Lead Functional Responsibilities: Coordinates schedules and issue resolution. Provides internal escalation for the Help Desk technicians. Tracks, and monitors the problem to ensure a timely resolution. Ensures that Help Desk staff is up-to-date with all known issues and problems. Review tickets for compliance with SOPs. Coach’s staff and coordinates issue resolution with other teams. Ensures adherence to applicable SLAs.

Minimum Education: Bachelors Degree Minimum Experience: 2 Years

Junior Helpdesk Technician Functional Responsibilities: Acts as the interface between the user and the Help Desk staff. Collects complete and relevant data during the initial contact and enters the information into the ticketing system. Ensures that user requests are assigned to the appropriate staff in a timely manner.

Minimum Education: Associates Degree Minimum Experience: 2 Years

Messaging Administrator / Notes Administrator Functional Responsibilities: Ensures high availability of messaging services to end users. Perform necessary tasks for integrity of the messaging system. Implements hardware and systems software upgrades to existing servers. Ensures messaging database and network optimization. Conducts system tests, monitors test results, and takes required corrective action. Performs daily messaging administrative tasks. Creates and maintains task automation and monitoring tools. Provides Tier 3 support for user and system issues.

Minimum Education: Bachelors Degree Minimum Experience: 6 Years

Messaging Specialist I Functional Responsibilities: Build, configure, and troubleshoot messaging system enhancements, application deployments and infrastructure up-grades. Diagnose and correct messaging systems issues.

Provide hands-on system administration support, system maintenance and operations support.

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Network Engineer Functional Responsibilities: Provides support in maintaining network hardware and software, analyzing problems, and monitoring the network to ensure availability to system users. Provides support in the planning, coordination, and implementation of network security measures. Establishes and maintains network, email and internet/intranet access. Troubleshoots complex network problems. Implements recommended security changes to include programs and applications, modifying firewalls, and hosts.

Determines network and application performance, diagnoses performance issues and recommends and implements solutions for network performance improvement.

Minimum Education: Bachelors Degree Minimum Experience: 4 Years

Network Engineer 2 Functional Responsibilities: Provides support in maintaining network hardware and software, analyzing problems, and monitoring the network to ensure availability to system users. Provides support in the planning, coordination, and implementation of network security measures. Establishes and maintains network, email and internet/intranet access. Troubleshoots complex network problems. Implements recommended security changes to include programs and applications, modifying firewalls, and hosts.

Determines network and application performance, diagnoses performance issues and recommends and implements solutions for network performance improvement.

Minimum Education: Bachelors Degree Minimum Experience: 6 Years

Program Manager I Functional Responsibilities: Organizes, directs, and manages contract operation support functions, involving multiple, and complex and inter-related project tasks. Manages teams of contract support personnel at multiple locations. Maintains and manages the client interface at the senior levels of the client organization. Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs.

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Project Manager Functional Responsibilities: Provides day-to-day management of a major services program/project, a large, complex task order (TO) or a group of individual task orders (TOs) performed by teams of personnel, likely at multiple locations. Demonstrates proven skills in those areas addressed by the TOs to be managed. Serves as the authorized interface with the Government Contracting Officer (CO), the contract level Contracting Officer’s Representative, and/or the customer agency representative.

Responsible for the organization, direction, and successful completion of all contract tasks on schedule and within costs. For potential problem areas, outlines realistic solutions and preventive measures to be followed. Demonstrates exceptional written and oral communication skills.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years

Project Manager II Functional Responsibilities: Provides day-to-day management of a major services program/project, a large, complex task order (TO) or a group of individual task orders (TOs) performed by teams of personnel, likely at multiple locations. Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components. Demonstrates proven skills in those areas addressed by the TOs to be managed. Serves as the authorized interface with the Government Contracting Officer (CO), the contract level Contracting Officer’s Representative, and/or the customer agency representative. Responsible for the organization, direction, and successful completion of all contract tasks on schedule and within costs. For potential problem areas, outlines realistic solutions and preventive measures to be followed. Demonstrates exceptional written and oral communication skills.

Minimum Education: Bachelors Degree Minimum Experience: 11 Years

Quality Assurance Manager Functional Responsibilities: Provides an independent assessment of how the project's process is being implemented relative to the defined process and recommends methods to optimize the organization's process. May be responsible for all activities involving quality assurance and compliance with applicable regulatory requirements. Conducts audits and reviews/analyzes data and documentation. Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications.

Minimum Experience: 5 Years

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Security Administrator Functional Responsibilities: Ensure the security of services and networks connected to the public Internet, for example websites and email gateways. Educate user community on measures needed to maintain security. Detect, troubleshoot, and repair any breaches in security. Select, deploy, monitor, and maintain Internet firewall and other security technologies. Provide administrative service for support, maintenance and the development, configuration and deployment of enhancements to a Security Information and Event Manager (SIEM). Develop, document, and implement a continuous monitoring program for the client’s information systems and obtain approval of the continuous monitoring strategy by all applicable stakeholders.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years

Security Analyst Functional Responsibilities: Examines system and communication architectures to develop information security requirements including physical, functional, network, communications and technical design specifications to counter threat postures. Examines system and communication architectures to identify weaknesses to attack and/or exploitation. Provides analysis related to the implementation of information security software products and firmware appliances to include, but not limited to:

development software, diagnostic software, intrusion detection/prevention software and appliances, vulnerability assessment software and appliances. Prepares reports and studies concerning information security requirements and threats. Provides assistance in solving technical and administration questions.

Conducts network vulnerability testing and network assessments.

Minimum Education: Bachelors Degree Minimum Experience: 6 Years

Security Analyst I Functional Responsibilities: Perform security assessments, risk analysis and vulnerability testing and reviews. Guide clients in defining and implementing overall security strategy, policies and procedures.

Conduct daily project coordination of assigned accounts. Give security advice and guidance to technical contacts. Perform near real-time monitoring of the client’s network, to include all local area networks and connected Major Applications, using existing and future security tools in order to detect evidence of an intrusion or misuse. Participate in regular Incident response testing. Perform near real-time monitoring of the client’s network, to include all local area networks and connected Major Applications.

Develop, document, and implement a continuous monitoring program for the client’s information systems and obtain approval of the continuous monitoring strategy by all applicable stakeholders.

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Senior Application Engineer Functional Responsibilities: Analyzes functional business applications and design specifications for functional activities. Develops block diagrams and logic flowcharts. Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product.

Prepares required documentation, including both program-level and user-level documentation.

Enhances software to reduce operating time or improve efficiency.

Minimum Education: Bachelors Degree Minimum Experience: 7 Years

Senior Helpdesk Support Technician Functional Responsibilities: Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors. Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. Installs and configures computers and required applications for users.

Minimum Education: Associates Degree Minimum Experience: 4 Years

Senior IT Security Engineer 3 Functional Responsibilities: Performs analysis on computer systems, networks and applications to determine vulnerabilities and security requirements using established processes and procedures.

Implements and maintains firewalls and other measures to ensure the security of data. Installs, configures and maintains software and hardware tools to conduct network vulnerability testing and network assessments. Works with client security personnel in investigations of reported vulnerabilities, threats or attacks. Prepares detailed reports on ongoing security testing and assessments as well as investigations. A detailed knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available;

hardware/software firewalls and their implementation; different communication protocols; encryption techniques/tools; familiarity with commercial and current internet technology.

Minimum Education: Bachelors Degree Minimum Experience: 8 Years

Senior Network Administrator Functional Responsibilities: Perform day-to-day administration of the enterprise network infrastructure.

Monitor and troubleshoot network performance and security issues. Install, maintain, upgrade, and troubleshoot routers, gateways, firewalls, and other networking infrastructure for local area and wide area networks (LAN/WAN), including Internet connectivity. Perform system upgrades and troubleshooting when needed. Secure the network from future threats. Conduct patch management and remediation.

Minimum Experience: 6 Years

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Senior Network Engineer Functional Responsibilities: Proposes and implements network policy to include firewalls, routers, communication servers, and network connectivity. Responsible for the evaluation of vendor products for large, complex networks to recommend system enhancements. Responsible for analyzing, evaluating and architecting cost effective network solutions that make the most of resources and technology available in meeting the client’s requirements. Determines network and application performance, diagnoses performance issues and recommends and implements solutions for network performance improvement.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years

Senior Program Manager Functional Responsibilities: Direct and evaluate project vision and strategy. Perform project completion and team management, defining and driving project deliverables and facilitating project team meetings.

Maintains and manages the client interface at the senior levels of the client organization. Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs. Responds to questions, concerns, and comments, as well as be proactive in alerting to potential contractual or programmatic issues.

Minimum Education: Bachelors Degree Minimum Experience: 6 Years

Senior Project Manager Functional Responsibilities: Provides day-to-day management of a major services program/project, a large, complex task order (TO) or a group of individual task orders (TOs) performed by teams of personnel, likely at multiple locations. Demonstrates proven skills in those areas addressed by the TOs to be managed. Serves as the authorized interface with the Government Contracting Officer (CO), the contract level Contracting Officer’s Representative, and/or the customer agency representative.

Responsible for the organization, direction, and successful completion of all contract tasks on schedule and within costs. For potential problem areas, outlines realistic solutions and preventive measures to be followed. Demonstrates exceptional written and oral communication skills.

Minimum Experience: 12 Years

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Senior Security Analyst Functional Responsibilities: Performs analysis on computer systems, networks and applications to determine vulnerabilities and security requirements using established processes and procedures.

Implements and maintains firewalls and other measures to ensure the security of data. Installs, configures and maintains software and hardware tools to conduct network vulnerability testing and network assessments. Works with client security personnel in investigations of reported vulnerabilities, threats or attacks. Prepares detailed reports on ongoing security testing and assessments as well as investigations. A detailed knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available;

hardware/software firewalls and their implementation; different communication protocols; encryption techniques/tools; familiarity with commercial and current internet technology.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years

Senior Systems / Infrastructure Analyst Functional Responsibilities: Provides overall technical direction in systems engineering and in the integration and test of complex, large-scale computer networks. Evaluates organizational work and information flows to determine the optimum information technology architecture for the enterprise or domain. Assesses and documents current network configuration (LAN, WAN, MAN). Directs and leads the preparation of drawings and documentation detailing configuration changes. Analyzes and develops new hardware requirements based upon customer requirements and the current environment and prepares specifications for hardware acquisitions. Provides guidance and direction to system engineers/analysts and software developers.

Minimum Education: Bachelors Degree Minimum Experience: 10 Years

SME I

Functional Responsibilities: Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.

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SME II

Functional Responsibilities: Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.

Minimum Education: Bachelors Degree Minimum Experience: 3 Years

SME III

Functional Responsibilities: Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years

Sr. Messaging Administrator / Notes Administrator Functional Responsibilities: Ensures high availability of messaging services to end users. Performs necessary tasks for integrity of the messaging system. Implements hardware and systems software upgrades to existing servers. Ensures messaging database and network optimization. Supports and troubleshoots as required, optimizing performance, resolving production problems, and provides timely follow-up on problem reports. Plans, schedules, and conducts system tests, monitors test results, and takes required corrective action. Performs daily messaging administrative tasks. Engages in capacity planning and monitoring messaging database growth. Creates and maintains task automation and monitoring tools. Evaluates new applications for resource impact and assist in troubleshooting malfunctioning applications. Provides Tier 3 support for messaging system issues.

Minimum Experience: 8 Years

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System Architect Functional Responsibilities: Define and enforce appropriate technical standards and procedures. Define system, technical and application architectures for major areas of development. Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions. Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code. Prepares and installs solutions by determining and designing system specifications, standards, and programming.

Minimum Education: Bachelors Degree Minimum Experience: 6 Years

Systems Administrator IV Functional Responsibilities: Configure and troubleshoot software and hardware enhancements, application deployments and infrastructure up-grades. Diagnose and correct computer systems issues.

Provide support for network hardware, such as switches and hubs.

Minimum Education: Bachelors Degree Minimum Experience: 5 Years

Technical Writer Functional Responsibilities: Develops, writes, and edits material for customer deliverables and documents. Examples of products include, but are not limited to, reports, manuals, proposals, Instructional material, and hardware/software documentation. Organizes material and completes writing assignments according to set standards regarding order, clarity, conciseness, style, and terminology. Reviews grammar and syntax of deliverables prepared by engineers/analysts and provides support by assisting in rewrites.

Minimum Education: Bachelors Degree Minimum Experience: 4 Years

Telecommunications Specialist 4 Functional Responsibilities: Installs, maintains, and repairs voice, data, and video communications systems. Troubleshoots and resolves problems or refers to outside service personnel. Provides training and technical assistance to users. Responds to trouble calls received through the Help Desk.

Minimum Education: High School

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Telecommunications Specialist I Functional Responsibilities: Installs, maintains, and repairs voice, data, and video communications systems. Troubleshoots and resolves problems or refers to outside service personnel. Provide straining and technical assistance to users. Responds to trouble calls received through the Help Desk.

Troubleshoot problem areas and performs on-site or in-house service, repair, and installation. Install, troubleshoot, service, and repair video conferencing equipment and components, cables, connectors and peripherals on a variety of network configurations.

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SIN 561422

Application Systems Analyst - Journeyman Functional Responsibilities: The Application Systems Analyst – Journeyman performs the follow tasks:

• Formulates/defines system scope and objectives.

• Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.

• Prepares detailed specifications for programs. Assists in the design, development, testing, implementation, and documentation of new software and enhancements of existing applications.

• Works with Project Managers (PMs), Developers, and End Users (EUs) to ensure application designs meet business requirements.

• Formulates/defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer.

• Designs, codes, tests, debugs, and documents those programs.

• Provides overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages.

• Assists all phases of software systems programming applications.

• Evaluates new and existing software products.

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Database Specialist - Master Functional Responsibilities: The Database Specialist – Master provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management.

Decision making and domain knowledge may have a critical impact on overall project implementation.

May supervise others. Performs the following tasks:

• Provides all activities related to the administration of computerized databases.

• Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function.

• Designs, creates, and maintains databases in a client/server environment.

• Conducts Quality Control (QC) and auditing of databases in a client/server environment to ensure accurate and appropriate use of data.

• Advises users on access to various client/server databases.

• Designs, implements, and maintains complex databases with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods.

• Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., Structured Query Language (SQL)). Performs database programming and supports systems design.

• Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design.

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Desktop Support Technician Functional Responsibilities: The Desktop Support Technician will provide on-site client hardware and software desk-side support and remote client-side support for teleworkers, ensuring minimum user downtime.

Essential Functions:

• Client technologies include Microsoft Windows and iOS operating systems.

• Initiate, maintain, and closeout scheduled video teleconferencing sessions.

• Interface with government staff responsible for maintaining the VTC schedules to ensure timely service delivery. Troubleshoot problems and issues with the service and perform corrective actions.

• Initiation and checkout of VTC sessions shall be performed in advance of the start time to allow for troubleshooting and corrective actions.

• Perform lifecycle planning and technology refresh installation services for desktop and laptop computers across the enterprise. (Refresh installation services will be scheduled during Task Order (TO) performance by the Contracting Officer’s Representative (COR) to specify the location(s), quantity, and timeline requirements of the refresh requirements.) Implement a standard methodology and provide and maintain installation standards and procedures (STIGS, images, etc.) that ensure properly configured systems; continuity of user operations; fully-functional applications; and train users to successfully operate new systems and equipment.

• Proactively maintain comprehensive images to ensure that all images contain current and up-to-date software applications, all applicable patches, and the latest drivers. Ensure that images comply with prevailing Federal and customer policies and requirements.

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Help Desk Specialist Functional Responsibilities: The Help Desk Specialist provides EU application support including:

• Password reset.

• General support questions.

• Application usage.

• Deliver support to end users about how to use various types of software programs efficiently and effectively in fulfilling business objectives.

• Solid troubleshooting skills.

• Proficiency with mainstream Commercial Off-The-Shelf (COTS) products such as Microsoft

Office, Adobe Acrobat, and others

• Provides quick, responsive, high quality, and consistent technical support and customer service.

• Consider broad-based issues and offer alternative solutions to users.

• Troubleshoot, diagnose, and remediate incidents to quickly restore normal service operations.

• Manage requests/incidents using a centralized service management system.

• Read, write, interpret, and/or verbally communicate to solicit or explain complex or technical information.

• Maintains effective customer communications, relations, and a high level of customer satisfaction.

• Keeps customers productive and performing at the highest possible level possible.

• Must be customer focused, a team player, and able to work on multiple tasks simultaneously with minimal supervision.

Minimum Education: High School

Project Manager Functional Responsibilities: The PM manages projects of medium complexity across the enterprise.

Supervises and directly manages project team members and coordinates project through all phases of systems development life cycle, including planning, requirements analysis, design, and development and testing. Responsible for conducting the project in a timely manner, ensuring delivery of quality work products while managing costs to keep the project on track and under budget. Provides regular reports on project progress, issues, risks, and mitigation approaches. Ensures conformance with work standards, policies, procedures, and organizational objectives. Coordinates work effort with all parties including project stakeholders. Ensures that the client leadership team is kept fully abreast of all aspects of the project at all times.