Federal Supply Schedule 47QTCA24D0086

General Services Administration

Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List

Schedule: Multiple Award Schedule (MAS)

Contract Number: 47QTCA24D0086

Contract Period: April 22, 2024 – April 21, 2029

Pricelist Version: PS-0002 dated August 8, 2024

NAICS: 541519

Business Size: Service-Disabled, Veteran-Owned, Small Business

(SDVOSB)

SIN Description

OLM Order-Level Materials (OLM)

541611 Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services

54151S Information Technology Professional Services

D302 IT Systems Development Services

D306 IT Systems Analysis Services

D307 Automated Information Systems Design and Integration Services

D308 Programming Services

D310 IT Backup and Security Services

D311 IT Data Conversion Services

D399 Other IT Services, Not elsewhere classified

1. All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

2. Offeror’s and Agencies are advised that the Multiple Award Schedule (MAS) is not to be used as a means to procure services which properly fall under the Brooks Act. These services include, but are not limited to, architectural, engineering, mapping, cartographic production, remote sensing, geographic information systems, and related services. FAR 36.6 distinguishes between mapping services of an A/E nature and mapping services which are not connected nor incidental to the traditionally accepted A/E Services

3. This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the provision of implementation, maintenance, integration, or training services in direct support of a product. Under such circumstances, the services must be performance by the publisher or manufacturer or one of their authorized agents.

Optimal Link, LLC 1205 Cottage St. SW

Vienna, Virginia 22180

Laura Prakash Managing Partner

PHONE:

602-821-1839

FAX: N/A

EMAIL:

laura.prakash@mls-va.com

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®. The website for GSA Advantage!® is:

https://www.GSAAdvantage.gov.

For more information on ordering go to the following website:

https://www.gsa.gov/schedules

Optimal Link, LLC is a joint venture between the following partners: OptumServe Technology Services, Inc. (Mentor) and Missing Link Communications, LLC (Protégé).

mailto:nlampton@tiag.net https://www.gsaadvantage.gov/ https://www.gsa.gov/schedules

About Us Formed in March 2023, Optimal Link, LLC brings together a combined 54 years of experience and 50+ employees of Missing Link Communications, LLC and OptumServe Technology Services, Inc. As both are current GSA schedule holders with over 20 years of GSA specific experience, Optimal Link will utilize consolidated efforts in pursuit of a new GSA schedule under this business venture. With healthy profits and strong leadership, Optimal Link, LLC will deliver cost-effective solutions to our government customers. Optimal Link, LLC is a Woman-Owned, Service- Disabled, Veteran-Owned, Small Business (SDVOSB) Joint Venture created for the purpose of competing and delivering services through the GSA schedule program.

Missing Link Communication, LLC dba Missing Link Security (MLS) (Protégé): MLS specializes in information technology security support to government and private industry. We are ISO 9001:2015 and CMMI Level 3 certified and follow these processes to successfully manage projects spanning information security compliance, security program support, training, and security operations. We specialize in providing tailored security solutions for our customers’ unique missions. MLS is a Woman-Owned, Service-Disabled Veteran-Owned Small Business (SDVOSB).

With more than 25 years providing cutting-edge cyber solutions, MLS is well-positioned to take on the government’s biggest cyber challenges.

OptumServe Technologies, Inc. (OptumServe) (Mentor): At OptumServe, health information technology improves systems and increases efficiency in managing health across a wide population. We do this with our IT expertise and our end-to-end functional capabilities such as fraud, waste and abuse. We are dedicated to strengthening and developing health information technology solutions for federal agencies utilizing our current GSA schedule, 47QTCA21D0077. Together, we’ll make a difference for those you serve and achieve better health outcomes nationwide.

Joint Venture Information/Statements

The joint venture partner(s) are prohibited from submitting competing quotations on FSS program orders and BPAs using either their own FSS program contract(s) or any FSS program joint ventures contract(s) for which they are a joint venture partner

List of each individual FSS program contract held by any joint venture partner

FSS Program Contract Number or eOffer Number

Joint Venture Offer or Contract OR Individual

Offer or Contract

Name of Offeror or Contractor (indicate if joint venture offer or contract) Awarded SINs

GS-35F-0448R Individual Missing Link Communications, LLC

(Protégé)

54151HACS

54151S 541611

OLM

47QTCA23D009Z Individual Missing Link Communications, LLC

(Protégé)

54151HACS

54151S 541611

OLM

47QTCA21D0077 Individual

OptumServe Technology Services, Inc. (OSTS)

(Mentor)

518210C

541519PIV

54151HEAL

54151S

OLM

Contents 1a. Table of Awarded Special Item Numbers (SINs):

1b. Identification of the lowest priced model number and lowest unit price for each SIN:

1c. Description of All Labor Categories:

2. Maximum order:

3. Minimum order:

4. Geographic coverage (delivery area):

5. Point(s) of production (city, county, and State or foreign country)

6. Discount from list prices or statement of net price

7. Quantity Discounts:

8. Prompt payment terms:

9. Foreign Items (list items by country of origin):

10a. Time of Delivery: (Contractor insert number of days.)

10b. Expedited Delivery:

10c. Overnight and 2-day delivery:

10d. Urgent Requirements:

11. F.O.B. point(s):

12a. Ordering address(es):

12b. Ordering procedures:

13. Payment address(es)

14. Warranty provision:

15. Export packing charges, if applicable:

16. Terms and conditions of rental, maintenance, and repair (if applicable)

17. Terms and conditions of installation (if applicable):

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable)

18b. Terms and conditions for any other services (if applicable)

19. List of service and distribution points (if applicable)

20. List of participating dealers (if applicable)

21. Preventive maintenance (if applicable)

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants)

22b. Section 508 compliance for ICT:

23. Unique Entity Identifier (UEI) Number

24. Notification regarding registration in System for Award Management (SAM) database

Exhibit A: Labor Category Rates

Exhibit B: Labor Category Descriptions

EXPERIENCE & DEGREE SUBSTITUTION EQUIVALENCIES FOR ALL LABOR CATEGORIES

Customer Information Optimal Link

1a. Table of Awarded Special Item Numbers (SINs):

OLM – Order-Level Materials (OLM) 541611/RC - Management and Financial Consulting, Acquisition and Grants Management Support, and Business Program and Project Management Services 54151S/RC – Information Technology Professional Services

1b. Identification of the lowest priced model number and lowest unit price for each SIN:

See Exhibit A.

1c. Description of All Labor Categories:

See Exhibit B.

2. Maximum order:

OLM – $250,000

541611 – $1,000,000

54151S/RC – $500,000

3. Minimum order:

$100.00

4. Geographic coverage (delivery area):

Domestic Delivery Only (the 48 contiguous states, D.C., Hawaii, Alaska, and US Territories). Domestic Delivery also includes a port of consolidation point, within the aforementioned areas, for orders received from overseas activities.

5. Point(s) of production (city, county, and State or foreign country).

Optimal Link, LLC 1205 Cottage ST SW

6. Discount from list prices or statement of net price.

Prices are listed as GSA Net. Discount deducted and IFF included.

7. Quantity Discounts:

None

8. Prompt payment terms:

Net 30. "Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions."

9. Foreign Items (list items by country of origin):

Not Applicable

10a. Time of Delivery: (Contractor insert number of days.)

As negotiated between Optimal Link, LLC and ordering customer.

10b. Expedited Delivery:

10c. Overnight and 2-day delivery:

10d. Urgent Requirements:

When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing). If the Contractor offers an accelerated delivery time acceptable to the ordering activity, and order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

11. F.O.B. point(s):

Destination

12a. Ordering address(es):

Optimal Link, LLC

12b. Ordering procedures:

See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es).

Optimal Link, LLC

14. Warranty provision:

Not Applicable

15. Export packing charges, if applicable:

Not Applicable

Customer Information Optimal Link

16. Terms and conditions of rental, maintenance, and repair (if applicable).

Not Applicable

17. Terms and conditions of installation (if applicable):

Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable).

Not Applicable

18b. Terms and conditions for any other services (if applicable).

Not Applicable

19. List of service and distribution points (if applicable).

Not Applicable

20. List of participating dealers (if applicable).

Not Applicable

21. Preventive maintenance (if applicable).

Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants).

Not Applicable

22b. Section 508 compliance for ICT:

The ICT standards can be found at:

www.Section508.gov/.

23. Unique Entity Identifier (UEI) Number

WK64V957TGQ6

24. Notification regarding registration in System for Award Management (SAM) database.

Contractor has an Active Registration in the SAM database.

http://www.section508.gov/

Exhibit A: Labor Category Rates

SIN Labor Category Location

4/22/2024

4/21/2025

4/22/2025

4/21/2026

4/22/2026

4/21/2027

4/22/2027

4/21/2028

4/22/2028

4/21/2029 GSA Net

Rate GSA Net

Rate GSA Net

Rate GSA Net

Rate GSA Net

Rate 54151S Architect - Optum Serve Both $185.61 $193.04 $200.76 $208.79 $217.14 54151S Senior Architect - Optum Serve Both $207.72 $216.03 $224.68 $233.66 $243.01 54151S Junior Business Analyst - Optum Serve Both $134.45 $139.83 $145.42 $151.23 $157.28 54151S Mid-Level Business Analyst - Optum Serve Both $155.06 $161.27 $167.72 $174.43 $181.40 54151S Senior Business Analyst - Optum Serve Both $182.76 $190.08 $197.68 $205.59 $213.81 54151S Database Administrator - Optum Serve Both $155.50 $161.71 $168.18 $174.91 $181.90 54151S Database Architect - Optum Serve Both $158.31 $164.63 $171.22 $178.08 $185.20 54151S Junior Software Developer - Optum Serve Both $129.81 $135.00 $140.40 $146.02 $151.86

54151S Mid-Level Software Developer - Optum Serve Both $164.21 $170.78 $177.61 $184.72 $192.10

54151S Senior Software Developer - Optum Serve Both $179.34 $186.51 $193.96 $201.72 $209.79 54151S Junior DevOps Engineer - Optum Serve Both $129.36 $134.54 $139.92 $145.51 $151.34 54151S Mid-Level DevOps Engineer - Optum Serve Both $155.06 $161.27 $167.72 $174.43 $181.40 54151S Senior DevOps Engineer - Optum Serve Both $166.31 $172.96 $179.88 $187.07 $194.56 54151S Junior Help Desk Specialist - Optum Serve Both $65.13 $67.74 $70.45 $73.27 $76.20

54151S Mid-Level Help Desk Specialist - Optum Serve Both $91.61 $95.27 $99.08 $103.04 $107.16

54151S Senior Help Desk Specialist - Optum Serve Both $128.25 $133.38 $138.72 $144.27 $150.05 54151S Operations Manager - Optum Serve Both $153.37 $159.51 $165.88 $172.52 $179.43 54151S Senior Operations Manager - Optum Serve Both $185.23 $192.63 $200.34 $208.35 $216.69

54151S Technical Subject Matter Expert I - Optum Serve Both $285.66 $297.09 $308.97 $321.33 $334.19

54151S Technical Subject Matter Expert II - Optum Serve Both $368.70 $383.45 $398.78 $414.73 $431.31

54151S Project Manager I - Optum Serve Both $134.86 $140.25 $145.86 $151.70 $157.76 54151S Scheduler - Optum Serve Both $135.30 $140.72 $146.35 $152.20 $158.29

4/22/2024

4/21/2025

4/22/2025

4/21/2026

4/22/2026

4/21/2027

4/22/2027

4/21/2028

4/22/2028

4/21/2029 GSA Net

Rate GSA Net

Rate GSA Net

Rate GSA Net

Rate GSA Net

Rate 54151S EVM Specialist - Optum Serve Both $132.26 $137.55 $143.05 $148.78 $154.73 54151S Technical Writer II - Optum Serve Both $135.45 $140.87 $146.50 $152.36 $158.46 54151S Configuration Manager - Optum Serve Both $162.22 $168.71 $175.46 $182.48 $189.77 54151S Release Manager - Optum Serve Both $171.89 $178.76 $185.91 $193.35 $201.09

54151S Quality Management Specialist - Optum Serve Both $173.16 $180.08 $187.28 $194.78 $202.57

54151S Project Manager II - Optum Serve Both $203.01 $211.13 $219.58 $228.36 $237.50 54151S Program Director - Optum Serve Both $297.47 $309.37 $321.74 $334.61 $347.99 54151S Security Specialist - Optum Serve Both $159.37 $165.74 $172.37 $179.26 $186.44 54151S Junior Test Engineer - Optum Serve Both $127.60 $132.71 $138.02 $143.54 $149.28 54151S Mid-Level Test Engineer - Optum Serve Both $144.18 $149.94 $155.94 $162.18 $168.66 54151S Senior Test Engineer - Optum Serve Both $154.76 $160.95 $167.39 $174.09 $181.05 54151S Test Manager - Optum Serve Both $166.30 $172.95 $179.87 $187.06 $194.55 54151S Junior Training Specialist - Optum Serve Both $111.41 $115.86 $120.49 $125.31 $130.32 54151S Mid-Level Training Specialist - Optum Serve Both $120.09 $124.90 $129.89 $135.09 $140.49 54151S Senior Training Specialist - Optum Serve Both $153.33 $159.47 $165.84 $172.47 $179.38 54151S Lead Training Specialist - Optum Serve Both $163.24 $169.77 $176.56 $183.63 $190.97 54151S Senior Systems Administrator - Missing Link Both $102.86 $106.97 $111.25 $115.71 $120.33 54151S Network Engineer - Missing Link Both $112.34 $116.84 $121.51 $126.37 $131.43 54151S Technical Writer I - Missing Link Both $96.97 $100.85 $104.88 $109.07 $113.43

54151S Junior Level Security Consultant - Missing Link Both $184.60 $191.99 $199.67 $207.66 $215.96

54151S Mid-Level Security Consultant - Missing Link Both $201.39 $209.45 $217.83 $226.55 $235.61 54151S Security Architect - Missing Link Both $218.17 $226.89 $235.97 $245.41 $255.22

54151S Systems Analyst Subject Matter Expert - Missing Link Both $158.84 $165.20 $171.81 $178.68 $185.82

54151S Information Systems Security Officer (ISSO)

- Missing Link Both $208.96 $217.32 $226.02 $235.05 $244.45

4/21/2025

4/22/2025

4/21/2026

4/22/2026

4/21/2027

4/22/2027

4/21/2028

4/22/2028

4/21/2029 GSA Net

Rate GSA Net

Rate GSA Net

Rate GSA Net

Rate GSA Net

Rate 54151S Lead Engineer - Missing Link Both $286.89 $298.37 $310.31 $322.72 $335.63 54151S Project Manager III - Missing Link Both $258.65 $269.00 $279.76 $290.95 $302.59

541611 Junior Business Analyst - Optum Serve Both $134.45 $139.83 $145.42 $151.23 $157.28 541611 Mid-Level Business Analyst - Optum Serve Both $155.06 $161.27 $167.72 $174.43 $181.40 541611 Senior Business Analyst - Optum Serve Both $182.76 $190.08 $197.68 $205.59 $213.81 541611 Junior Help Desk Specialist - Optum Serve Both $65.13 $67.74 $70.45 $73.27 $76.20

541611 Mid-Level Help Desk Specialist - Optum Serve Both $91.61 $95.27 $99.08 $103.04 $107.16

541611 Senior Help Desk Specialist - Optum Serve Both $128.25 $133.38 $138.72 $144.27 $150.05 541611 Operations Manager - Optum Serve Both $153.37 $159.51 $165.88 $172.52 $179.43 541611 Senior Operations Manager - Optum Serve Both $185.23 $192.63 $200.34 $208.35 $216.69 541611 Subject Matter Expert III - Optum Serve Both $285.66 $297.09 $308.97 $321.33 $334.19 541611 Subject Matter Expert IV - Optum Serve Both $368.70 $383.45 $398.78 $414.73 $431.31 541611 Project Manager I - Optum Serve Both $134.86 $140.25 $145.86 $151.70 $157.76 541611 Scheduler - Optum Serve Both $135.30 $140.72 $146.35 $152.20 $158.29 541611 EVM Specialist - Optum Serve Both $132.26 $137.55 $143.05 $148.78 $154.73 541611 Technical Writer II - Optum Serve Both $135.45 $140.87 $146.50 $152.36 $158.46 541611 Configuration Manager - Optum Serve Both $162.22 $168.71 $175.46 $182.48 $189.77 541611 Release Manager - Optum Serve Both $171.89 $178.76 $185.91 $193.35 $201.09

541611 Quality Management Specialist - Optum Serve Both $173.16 $180.08 $187.28 $194.78 $202.57

541611 Project Manager II - Optum Serve Both $203.01 $211.13 $219.58 $228.36 $237.50 541611 Program Director - Optum Serve Both $297.47 $309.37 $321.74 $334.61 $347.99 541611 Project Manager III - Missing Link Both $262.10 $272.58 $283.49 $294.82 $306.61 541611 Management Analyst I - Missing Link Both $55.84 $58.08 $60.40 $62.82 $65.33 541611 Management Analyst II - Missing Link Both $57.93 $60.25 $62.66 $65.17 $67.78

4/21/2025

4/22/2025

4/21/2026

4/22/2026

4/21/2027

4/22/2027

4/21/2028

4/22/2028

4/21/2029 GSA Net

Rate GSA Net

Rate GSA Net

Rate GSA Net

Rate GSA Net

Rate 541611 Senior Analyst II - Missing Link Both $94.02 $97.77 $101.68 $105.75 $109.98 541611 Administrative Specialist - Missing Link Both $66.75 $69.42 $72.20 $75.09 $78.10 541611 Senior Analyst I - Missing Link Both $86.63 $90.10 $93.70 $97.45 $101.35 541611 Financial Analyst - Missing Link Both $103.46 $107.60 $111.90 $116.37 $121.03

541611 Program Management Assistant - Missing Link Both $95.28 $99.09 $103.05 $107.17 $111.46

Exhibit B: Labor Category Descriptions – 54151S Architect - Optum Serve

Functional Responsibility: Establish system information requirements using analysis of the information engineer(s) in the development of enterprise-wide or large-scale information systems. Design architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Ensure these systems are compatible and in compliance with the standards for open systems architectures, the Open Systems Interconnection (OSI) and ISO reference models, and profiles of standards - such as Institute of Electrical and Electronic Engineers (IEEE) Open Systems Environment (OSE) reference model - as they apply to the implementation and specification of information management solution of the application platform, across the Application Program Interface (API), and the external environment/software application. Ensure that the common operating environment is compliant with the Agency enterprise architecture and applicable reference models. Evaluate analytically and systematically problems of workflows, organization, and planning and develop appropriate corrective action. Manage staff/teams as necessary.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 5

Senior Architect - Optum Serve

Functional Responsibility: In addition to previous level's support, 8-years of experience.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 8

Junior Business Analyst - Optum Serve

Functional Responsibility: Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements. Provide expertise in change management and training support. Provide organizational and strategic planning for a wide variety of technical and functional environments. Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 2

Mid-Level Business Analyst - Optum Serve

Functional Responsibility: In addition to previous level's support, 5 years experience.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 5

Senior Business Analyst - Optum Serve

Functional Responsibility: In addition to previous level's support, 8 years experience.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 8

Database Administrator - Optum Serve

Functional Responsibility: Design, manage and maintain database of high complexity. Analyze database requirements of assigned projects.

Analyze and determine information needs and elements, database relationships and attributes, proposed manipulation, data flow and storage requirements, and data output and reporting capabilities. Apply knowledge of database management systems to coordinate maintenance and changes to databases. Test and implement changes or new database designs. Perform database recovery and back-up. Write logical and physical database descriptions, including location, space, access method, and security requirements. Provide direction to programmers and analysts as required to affect changes to database management systems. Provide answers to database questions. Knowledge of and ability to monitor databases, analyze and organize data, and apply new technology designs and programs. Evaluate and optimize database configuration and access. Advise users on access to multiple databases, and resolve database performance and capacity issues; data confliction and inappropriate usage.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 4

Database Architect - Optum Serve

Functional Responsibility: Designs, maintains, enhances, and codes relational databases. Analyzes and determines information needs and elements, data relationships and attributes, data flow and storage requirements, and data output and reporting capabilities. Develops strategies for warehouse implementation, data acquisition, and archive recovery. Cleans and maintains the database by removing and deleting old data. May evaluate new data sources for adherence to the organization's quality standards and ease of integration. Provides highly technical expertise in the use of database management system (DBMS). Evaluates and recommends available DBMS products to support validated user requirements. Translates business needs into long-term architecture solutions.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 4

Junior Software Developer - Optum Serve

Functional Responsibility: A Junior Software Developer must have experience in the creation of error free software code under the direction and supervision of senior software development managers. Must have experience in both windows and web development environments. Must be able to write software documentation.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 2

Mid-Level Software Developer - Optum Serve

Functional Responsibility: A Mid-Level Software Developer must have experience in analyzing customer needs and developing overall concept and design objectives. The Mid-Level Software Developer must be able to create software in a variety of programming and for a variety of IT software applications. Must have experience in debugging and correcting errors in computer programs.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 5

Senior Software Developer - Optum Serve

Functional Responsibility: A Senior Software Developer must be able to create logical and functional software code in a variety of languages.

Must have experience in understanding and articulating the benefits and risks associated with different coding languages in different functional environments. Must have experience reacting to problems and correcting the program as necessary.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 8

Junior DevOps Engineer - Optum Serve

Functional Responsibility: Manage and implement DevOps solutions that leverage cloud and/or on-premise products/service capabilities to meet critical business requirements. Lead technical teams in automation of the continuous integration and continuous deployment (CI/CD) pipeline with high availability of the implemented functionality. Monitor performance and ensure system availability and reliability.

Collaborate with the Security team to adhere to security standards and guidelines. Lead security audit and reviews.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 2

Mid-Level DevOps Engineer - Optum Serve

Functional Responsibility: In addition to previous level's support, 5-years of experience.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 5

Senior DevOps Engineer - Optum Serve

Functional Responsibility: In addition to previous level's support, 8-years of experience.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Junior Help Desk Specialist - Optum Serve

Functional Responsibility: Provide chat, phone, email, web, and/or in-person support to users in the areas of communications, collaboration tools, and applications. Serve as the initial point of contact for Program Services (e.g., IT, Provisions, HR, etc.).

Education: Associate Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 1

Mid-Level Help Desk Specialist - Optum Serve

Functional Responsibility: In addition to previous level's support, 3-years of experience.

Education: Associate Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 3

Senior Help Desk Specialist - Optum Serve

Functional Responsibility: In addition to previous level's support, 5-years of experience.

Education: Associate Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 5

Operations Manager - Optum Serve

Functional Responsibility: Ensure all operations are functioning. Manage all phases of operations management. Experience directing employees and proficient in verbal and written communications skills. Ability to analyze, prioritize, organize, and solve problems.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 5

Senior Operations Manager - Optum Serve

Functional Responsibility: Manage computer operations. Ensure production schedules are met. Ensures computer system resources are used effectively. Coordinate the resolution of production-related problems. Ensure proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services. Provide users with computer output. Supervise staff operations.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 8

Technical Subject Matter Expert I - Optum Serve

Functional Responsibility: Provide technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation and implementation advice on moderately complex problems that require an appropriate level of knowledge of the subject matter for effective implementation. Apply principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions. Assist other senior consultants with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture, networking; telecommunications, automation;

communications protocols, risk management/electronic analysis, software; lifecycle management, software development methodologies, and modeling and simulation. Commensurate experience in IT and in new and related older technology that directly relates to the required area of expertise.

Education: Master Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 10

Technical Subject Matter Expert I I - Optum Serve

Functional Responsibility: In addition to previous level's support, 12-years of experience.

Education: Master Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 12

Project Manager - Optum Serve

Functional Responsibility: The Project Manager I must have experience in creating, applying and maintaining tools to track program, project, or task performance data, including cost, schedule, and performance data. Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, and solution components of the project.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 5

Scheduler - Optum Serve

Functional Responsibility: The Integrated Scheduler has experience in coordinating with various program/project participants to gather schedule data, including individual discrete events, relationships (dependencies) among events and actual schedule progress. They must posses the ability to validate schedule logic following data input and have the ability to create standard report formats and ad hoc reports.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 4

EVM Specialist - Optum Serve

Functional Responsibility: The Earned Value Specialist should have experience in ensuring compliance to EVM policies and standards. Must have experience in working with auditors and in the review of cost and performance data in view of schedule, utilizing standard earned value techniques. Must have experience in developing, maintaining, revising and integrating program and project budgets, measure performance, and derive actual costs. Must be able to identify risk areas and highlight risks in written and oral reports.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 4

Technical Writer I I - Optum Serve

Functional Responsibility: Assist in writing and/or edit technical documents, including business proposals, reports, user manuals, briefings and presentations, functional descriptions, system specifications, guidelines, special reports, and other project deliverables to meet contract requirements. Develop outlines and drafts for review and approval by technical specialists and project management ensuring that final documents meet applicable contract requirements and regulations. Research and gather technical and background information for inclusion in project documentation and deliverables. Consult relevant information sources, including library resources, technical and financial documents, and client and project personnel, to obtain background information, and verify pertinent guidelines and regulations governing project deliverables.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 4

Configuration Manager - Optum Serve

Functional Responsibility: Provide configuration management planning. Describe provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulate the change process so that only approved and validated changes are incorporated into product documents and related software.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 4

Release Manager - Optum Serve

Functional Responsibility: Responsible for the management of the release lifecycle, focusing on coordinating various aspects of production and projects into one integrated solution. Responsible for ensuring that resources, timelines, and the overall quality of the process are all considered and accounted in any release plan.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 4

Quality Management Specialist - Optum Serve

Functional Responsibility: Develop and implement quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large computer-based organization. Develop and define major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control resources for an actual task order. Establish and maintain a process for evaluating hardware, software, and associated documentation and/or assist in the evaluation. Conduct and/or participate in formal and informal reviews at pre-determined points throughout the development life cycle.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Project Manager I I - Optum Serve

Functional Responsibility: Typically Project Management Institute (PMI) certified or equivalent professionals, overseeing all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project. Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 8

Program Director - Optum Serve

Functional Responsibility: A Program Director must have experience with diverse IT projects both large and small. Must be well versed in full systems development life cycle, enterprise wide network engineering, strategic information planning, business process reengineering, structure and management practices. Must be able to identify and mitigate risks to the program. Must be able to manage to cost, schedule and performance.

Education: Master Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 10

Security Specialist - Optum Serve

Functional Responsibility: Analyze and define security requirements. Assists in the design, development, and implementation of solutions.

Gathers and organizes technical information about an organization’s mission goals and needs, existing security products, and ongoing programs.

Assists in the performance of risk analyses which includes risk assessment.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 5

Junior Test Engineer - Optum Serve

Functional Responsibility: Evaluate, recommend, and implement automated test tools and strategies. Design, implement, and conduct test and evaluation procedures to ensure system requirements are met. Develop, maintain, and upgrade automated test scripts and architectures for application products. Write, implement, and report status for system test cases for testing. Analyze test cases and provide regular progress reports. Serve as subject matter specialist providing testing know-how for the support of user requirements of complex to highly complex software/hardware applications. Direct and/or participate in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 2

Mid-Level Test Engineer - Optum Serve

Functional Responsibility: In addition to previous level's support, 5-years of experience.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Senior Test Engineer - Optum Serve

Functional Responsibility: In addition to previous level's support, 8-years of experience.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 8

Test Manager - Optum Serve

Functional Responsibility: A Test Manager must oversee all test events and be able to manage multiple test events defining and staffing these test events with appropriate resources. Must coordinate with developers and functional end users to create test plans and test scripts.

Coordinate with test sites and other team participants to plan test events. Approves test reports. Monitors and updates bug reports as needed including bug report closure. Must have experience with configuring necessary hardware and operating environments as needed to complete assigned testing. Must have technical expertise on specific products, operating systems and specialized environments.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 8

Junior Training Specialist - Optum Serve

Functional Responsibility: Conduct the research necessary to develop and revise training courses. Develop and revise courses and prepare appropriate training catalogs. Prepare training documentations (course manuals, workbooks, handouts, completion certificates, and course critique forms). Train personnel by conducting formal classroom courses, workshops and seminars. Prepare reports and monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software and hardware programs such as modeling and simulation and prototyping efforts. Provide input to the Project Lead and the Contractor Program Manager on which decisions for training validation and or modifications of specified items or systems can be corrected.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 2

Mid-Level Training Specialist - Optum Serve

Functional Responsibility: In addition to previous level's support, 5-years of experience.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 5

Senior Training Specialist - Optum Serve

Functional Responsibility: In addition to previous level's support, 8-years of experience.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Lead Training Specialist - Optum Serve

Functional Responsibility: The Lead Training Specialist must have experience in coordinating multiple training programs, facilitating live training, including complex IT technical training and utilizing multiple training techniques and tools with various media with multiple student skill levels and class sizes.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 8

Senior Systems Administrator - Missing Link

"Functional Responsibility: The Senior Systems Administrator will have overall responsibility to perform system installation, set-up, administration, maintenance, troubleshooting and end-user support to OTCD-supplied Title III and Pen Register systems. This includes:

• Provides technical and management input on major tasks or technology assignments.

• Perform system capacity analysis and planning.

• Serves as a key contact for local and remote locations and customers to obtain clarification of problems.

• Provide resolution of system failures and degradation.

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 4

Network Engineer - Missing Link

"Functional Responsibility: Requires hands on experience with racking and stacking equipment, configuring Cisco devices such as firewalls, routers and switches and the ability to create, update and maintain network documentation. Must be able to implement new technology and architecture designs by managing three different networks.

Review existing network designs and core network switch configurations to ensure they meet the latest security guidelines and that the network is running at optimum levels and secure.

• Configure and maintain Cisco devices such as router, switches, Nexus switches and Palo Alto firewalls

• Recommend updates and changes to the existing WAN network design, LAN design, and wireless network design

• Recommend updates and changes for the existing core network switch configurations

• Generate network designs for new Client locations or renovated spaces

• Experience with configuring and maintaining TACLANES

• Generate Bill of Materials (BOM) for new network projects in new or renovated Client locations

• Conduct market research for Client network projects.

• Engineer wired network solutions for future Client projects.

• Develop and maintain accurate network documentation and network diagrams

• Perform network assessments and security audits.

• Review existing WAN and LAN designs which are in one of the following formats: Visio, CAD, PDF, Excel, Word and Power Point.

• Support Cisco VOIP technologies

• Understanding and knowledge of ATO process

• Manage switches, routers, firewalls, application delivery controllers/load-balancers, wireless, VPN and security devices

• Develop implementation plans and carry out change effectively and successfully

• Monitor the network to ensure acceptable performance and availability, and identify and resolve network problems"

Education: Bachelors Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 4

Technical Writer I - Missing Link

Functional Responsibility: Develops, writes, and edits material for reports, manuals, briefs, proposals, and instruction books using comprehensive knowledge to provide technical review and expertise when required

Education: Bachelor's Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 3

Junior Level Security Consultant - Missing Link

Functional Responsibility: The Junior-Level Consultant (JLC) provides informed, independent services and development in specialized technical areas. The JLC provides expertise on an as-needed basis to all task assignments. The JLC provides expert advice and assistance in state-of-the-art software/hardware. The JLC coordinates with contractor management and Government personnel to ensure that processes and problems have been properly defined and that the solution will satisfy the Government's requirement.

Education: Bachelor's Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 3

Mid-Level Security Consultant - Missing Link

Functional Responsibility: The Mid-Level Security Consultant (MLSC) possesses mid-level knowledge and experience in information security or relevant information technology. The MLSC is able to create and recommend remediation for components of security policies. The MLSC provides specific recommendations for a client’s business or technical issues and deeper technical problem/resolution skills; Mid-level infrastructure or security design capabilities for environments that include 10 to 20 security devices, processes or applications; Mid-level systems administration; Knowledge of web application architectures and products; Basic experience with scripting or coding. The MLSC will have experience in PKI systems and integration; Wireless protection strategies; Internet attack anatomy; Perimeter protection strategies;

Security Policy structure. The MLSC will understand and apply Mid-level methods knowledge of one of the following: Penetration testing;

Application development; Systems integration; Security architectures.

Education: Bachelor's Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 6

Security Architect - Missing Link

Functional Responsibility: The Security Architect (SA) interprets information security policies, standards, and other requirements as they relate to a specific internal information system, and coordinates the implementation of these and other information security requirements. The SA redesigns and reengineers internal information handling processes so that information is appropriately protected from a wide variety of problems including unauthorized disclosure, unauthorized use, inappropriate modification, premature deletion, and unavailability. The SA provides highly specialized experience in one or more information, computer, or network security disciplines (e.g., penetration testing, intrusion detection and audit analysis, public key infrastructure, cryptography, certification and accreditation, or risk assessment and mitigation). The SA develops System Security Plans, and Certification and Accreditation reviews.

Education: Bachelor's Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 6

Systems Analyst Subject Matter Expert - Missing Link

Functional Responsibility: The Subject Matter Expert’s responsibilities include formulating system scope, architecture and objectives relative to a client's strategic mission and supporting goals. The SME possesses full technical knowledge of all phases of systems analysis, with a particular focus on the overall organizational environment, governing directives and criteria. Has a thorough knowledge of trends and patterns related to the implementation and use of their designated subject area. The SME possesses a thorough understanding of systems and end user requirements and typically reports directly to the Project Manager

Education: Bachelor's Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 10

Information Systems Security Officer (ISSO) - Missing Link

Functional Responsibility: Information Systems Security Officer (ISSO) is responsible for determining enterprise-wide information security standards. ISSO develops and implements information security standards and procedures. The ISSO ensures that all information systems are functional and secure. The ISSO will be familiar with a variety of the field's concepts, practices, and procedures. The ISSO relies on extensive experience and judgment to plan and accomplish goals. The ISSO performs a variety of tasks, leads and directs the work of others. A wide degree of creativity and latitude is expected.

Education: Bachelor's Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 6

Lead Engineer - Missing Link

Functional Responsibility: The Lead Engineer (LE) designs, plans, and coordinates work teams. The LE provides technical support to project team members; handles complex application features and technical designs; designs and implements the components required for complex application features. The LE requires a Bachelor’s degree in a related area with at least 7 years of experience in the field. Generally, the LE manages a group of applications systems analysts. Relies on experience and judgment to plan and accomplish goals. Typically reports to a senior manager.

Education: Masters Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Project Manager I I I - Missing Link

"Functional Responsibility: The Project Manager III provides oversight and technical review of project tasks and provides functional analysis in order to achieve optimal design configurations. PM III has the ability to interpret various regulations, policies and other constraints and assess their impact on project costs. The PM III is an expert in an IT discipline/technology or specific functional area related to IT (i.e. compliance and assurance).

The PM III possesses a thorough knowledge of design requirements and operational procedures for IT systems, applications and relational databases. The PM III assists other leads in identifying all required system/software/design changes to be incorporated into project documents as well as configuration management databases. "

Education: Masters Degree (preferably in Computer Science, Information Systems, Engineering, or Business)

Years of Experience: 10

Exhibit B: Labor Category Descriptions – 541611 Junior Business Analyst - Optum Serve

Functional Responsibility: Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into requirements. Provide expertise in change management and training support. Provide organizational and strategic planning for a wide variety of program and functional environments.