MAS - Heidelberg Technology Group Corp - 47QTCA24D006E

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

Mul�ple Award Schedule

FSC Group: Informa�on Technology

Contract Number: 47QTCA24D006E

Contract Period: March 14th 2024 - March 13th 2029

Heidelberg Technology Group Corp 3371 Bonita Beach Rd. Ste 98

Bonita Springs, FL 34134 239.310.0764 www.heidelbergtech.com contracts@heidelbergtech.com

Business Size:

Small Business

SBA Cer�fied Small Disadvantaged Business Service Disabled Veteran Owned Small Business

Veteran Owned Small Business https://www.gsaadvantage.gov/ http://www.heidelbergtech.com/ mailto:contracts@heidelbergtech.com

GSA Authorized Mul�ple Award Schedule Price List:

Heidelberg Technology Group Corp: 47QTCA24D006E

HEIDELBERG TECHNOLOGY GROUP CORP SERVICE-DISABLED VETERAN OWNED SMALL BUSINESS

Contract Administra�on:

Name: Michael Gallagher

Title: CEO

Address: 3371 Bonita Beach Rd.

Ste:98 Bonita Springs, FL 34134

Phone: 239.310.0776

Email:

contracts@heidelbergtech.com

Electronic Business:

Name: Mathew Gravel

Title: President

Address: 3371 Bonita Beach Rd.

Ste:98 Bonita Springs, FL 34134

Phone: 239.291.3059

Email:

m.gravel@heidelbergtech.com

Accounts Receivable:

Name: Thomas Sasko

Title: CFO

Address: 3371 Bonita Beach Rd.

Ste:98 Bonita Springs, FL 34134

Phone: 615.668.4821

Email:

t.sasko@heidelbergtech.com

Customer Informa�on

1a. AWARDED SPECIAL ITEM NUMBERS (SINS)

SIN SIN Title

54151S Information Technology Professional Services

561499N Network Connectivity Support Services

OLM Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Price Sheet

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. Labor category descriptions begin on page 5.

2. MAXIMUM ORDER:

SINs Maximum Order 54151S $500,000 561499N $500,000

3. MINIMUM ORDER: $100

4. GEOGRAPHIC COVERAGE: DOMESTIC

5. POINT(S) OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: GSA Net Prices are shown on the GSA Pricelist. The negotiated discount has been applied and the IFF has been added.

7. QUANTITY DISCOUNT(S): N/A

8. PROMPT PAYMENT TERMS: NET 30 DAYS

9. FOREIGN ITEMS: N/A

10a. TIME OF DELIVERY:

54151S As negotiated on the task order level

561499N As negotiated on the task order level

10b. EXPEDITED DELIVERY: To Be Determined at the Task Order level

10c. OVERNIGHT AND 2-DAY DELIVERY: To Be Determined at the Task Order level

10d. URGENT REQUIRMENTS: To Be Determined at the Task Order level

11. FOB POINT: Destination

12a. ORDERING ADDRESS: Same as contractor

12b. ORDERING PROCEDURES: See Federal Acquisition Regulation (FAR) 8.405-3.

13. PAYMENT ADDRESS: Same as contractor

14. WARRANTY PROVISION: Standard Commercial Warranty Terms & Conditions

15. EXPORT PACKING CHARGES: N/A

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR: N/A

17. TERMS AND CONDITIONS OF INSTALLATION: N/A

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS

AND ANY DISCOUNTS FROM LIST PRICES: N/A

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS: N/A

20. LIST OF PARTICIPATING DEALERS): N/A

21. PREVENTIVE MAINTENANCE: N/A

22a. SPECIAL ATTRIBUTES: N/A

22b. Sec�on 508 Compliance: Sec�on 508 compliance informa�on is available for the Informa�on and communica�on technology (ICT) products and services offered. ICT supplies and services can be found at contractor’s website. The ICT accessibility standards can be found at: www.Sec�on508.gov/.

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER: CAFQSJ7BUUM4

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT

(SAM) DATABASE: Contractor has an Active Registration in the SAM database.

LABOR CATEGORY DESCRIPTION

Labor Category/Service Title

Labor Category/Service Description Minimum Education

Minimum Years of Experience

Computer Security System Specialist – Level I

Analyze and defines security requirements for Multilevel Security (MLS) issues. Design, develop, engineer, and implement solutions to MLS requirements.

Bachelors 1 http://www.section508.gov/

Computer Security System Specialist – Level II

Analyze and defines security requirements for MLS issues. Design, develop, engineer, and implement solutions to MLS requirements. Guide effort to gather and organize technical information about an organization’s needs, existing security products and ongoing programs in the MLS arena. Integrate new architectural features into existing infrastructures, designs cyber security architectural artifacts, provides architectural analysis and relates existing system to future needs and trends, embeds advanced forensic tools and techniques for attack reconstruction, provides engineering recommendations, and resolves integration/testing issues. Perform risk analyses, which also includes risk assessment. Develop security standards. May require security clearance.

Bachelors 3

Computer Security System Specialist – Level III

Design, develop, engineer, and implement solutions to MLS requirements. Perform complex risk analyses, which also include risk assessment. Establish and satisfy information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands. Support customers at the highest levels in the development and implementation of doctrine and policies. Apply know-how to government and commercial common user systems as well as to dedicated special purpose systems requiring specialized security features and procedures. Perform analysis, design, and development of security features for system architectures. May require security clearance.

Bachelors 5

Specialist – Level I

Analyze and defines security requirements for Multilevel Security (MLS) issues. Design, develop, engineer, and implement solutions to MLS requirements. Gather and organize technical information about an organization's mission goals and needs existing security products and ongoing programs in the MLS arena. Perform risk analyses, which also includes risk assessment. May require security clearance.

Bachelors 1

Computer Security System Specialist – Level II

Analyze and defines security requirements for MLS issues. Design, develop, engineer, and implement solutions to MLS requirements. Guide effort to gather and organize technical information about an organization’s needs, existing security products and ongoing programs in the MLS arena. Integrate new architectural features into existing infrastructures, designs cyber security architectural artifacts, provides architectural analysis and relates existing system to future needs and trends, embeds advanced forensic tools and techniques for attack reconstruction, provides engineering recommendations, and resolves integration/testing issues. Perform risk analyses, which also includes risk assessment. Develop security standards. May require security clearance.

Bachelors 3

Specialist – Level III

Design, develop, engineer, and implement solutions to MLS requirements. Perform complex risk analyses, which also include risk assessment. Establish and satisfy information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands. Support customers at the highest levels in the development and implementation of doctrine and policies. Apply know-how to government and commercial common user systems as well as to dedicated special purpose systems requiring specialized security features and procedures. Perform analysis, design, and development of security features for system architectures. May require security clearance.

Bachelors 5

Administrative Assistant – I**

Performs a variety of administrative functions.

Schedules appointments, gives information to callers, and takes dictation. Composes memos, transcribes notes, and researches and creates presentations.

Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports.

May assist with compiling and developing the annual budget. Has knowledge of commonly-used concepts, practices, and procedures within a particular field.

May require security clearance.

Bachelors 1

Administrative Assistant –

II**

Performs a variety of administrative functions.

Schedules appointments, gives information to callers, and takes dictation. Composes memos, transcribes notes, and researches and creates presentations.

Generates reports, handles multiple projects, and prepares and monitors invoices and expense reports.

May assist with compiling and developing the annual budget. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May require security clearance.

Bachelors 2

Application Engineer – Level I

Provide administrative support specifically dedicated to the requirements of the project team. Plan and produce correspondence, reports, proposals, memos, and other documentation using a personal computer.

Operate spreadsheet software such as Excel to produce finished documents. Proofread completed documents. Provide copying and production support as needed. Commensurate experience and education.

BA/BS in a related field. May require security clearance.

Bachelors 2

Application Engineer – Level II

Analyze and study complex system requirements.

Design software tools and subsystems to support software reuse and domain analyses and manages their implementation. Manage software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools.

Estimate software development costs and schedule.

Review existing programs and assist in making refinements, reducing operating time, and improving current techniques. Supervise software configuration management. BA/BS in a related field. May require

Bachelors 4

Application Systems Analyst

Provide analysis and design of business systems for different applications such as: financial, accounting, human resources, and other enterprise systems.

Handle test scripts and service requirements; work closely with end users on project development and implementation. Analysts should have a working knowledge of relational database environments, structured analysis, data modeling, information engineering, mathematical model building, sampling, and cost accounting to plan the system. Specify the inputs to be accessed by the system, design the processing steps, and format the output to meet the users’ needs. Prepare cost-benefit and return-on-investment analyses to help management decide whether implementing the proposed system will be financially feasible. Possess excellent verbal and written communications skills. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 4

Business Analyst – Level I Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements. Provide expertise in change management and training support. Provide organizational and strategic planning for a wide variety of technical and functional environments.

Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis. BA/BS in a related field and relevant experience. May require security clearance.

Business Analyst – Level II Assist in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. Assess the operational and functional baseline of an organization and its organizational components and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed.

Typical areas addressed include Human Resources, Finance, Supply, and operations. Identify information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Support the development of functional area strategies for enhanced IT.

Commensurate experience and education. BA/BS in a related field and relevant experience. May require

Business Analyst – Level

III

Assist in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. Assess the operational and functional baseline of an organization and its organizational components and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed.

Typical areas addressed include Human Resources, Finance, Supply, and operations. Identify information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Generate functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization.

Participate in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products, such as ERP implementations coordinating the resolution of highly complex problems and tasks. Commensurate experience and education. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 6

Business Process Reengineering Specialist – Level I

Apply process improvement, reengineering methodologies, and internet- related methodologies and principles to conduct process modernization projects. Assist senior staff with effective transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements.

Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.

Commensurate education and experience. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 1

Business Process Reengineering Specialist – Level II

Apply process improvement, reengineering methodologies, and internet- related methodologies and principles to conduct process modernization projects. Responsible for transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. May provide daily supervision and direction to other Contractor business reengineering specialists and web architects.

Commensurate education and experience. BA/BS in a related field and relevant experience. May require

Level III

Manage use of process improvement, reengineering methodologies, and internet related methodologies and principles to conduct process modernization projects. Responsible for transitioning of existing organizations or project teams in accomplishing the organization’s goals or project activities and objectives through improved use of internet and other automated processes. Support activity and data modeling, development of modern business methods, identification of best practices, and creating and assessing performance measurements. Provide group facilitation, interviewing, training, and additional forms of knowledge transfer. Key coordinator between customers and multiple project teams to ensure enterprise-wide integration of reengineering efforts and application of best practice including e-business practices. May provide daily supervision and direction to other Contractor business reengineering specialists and web architects. Commensurate education and experience. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 5

Communications Hardware Specialist

Reviews systems in terms of capabilities and makes recommendations for improved utilization. Prepares or participates in preparing functional requirements and specifications for hardware acquisition. Analyzes hardware interface/integration requirements. Performs assessments of new hardware and provides recommendations on feasible hardware alternatives.

Conducts site surveys and identifies site requirements for installation and implementation. Integrates hardware components including computers, peripherals, printers, and telecommunications devices.

May require security clearance.

Communications Network Manager

Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment in large scale or multi-shift operations. Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities. May require security clearance.

Bachelors 4

Communications Specialist Plans, writes, edits, and disseminates information on behalf of the Company and/or clients to promote goodwill and improve relationships internally and with external parties. Writes, edits, and prepares materials including publications, group emails, intranet pages, training materials, and meeting materials. Writes, edits, and prepares external communications including industry articles, press releases, speeches, scripts, blog posts, and webcasts.

Develops, recommends, and maintains editorial policy and branding guidelines. Interviews source persons and researches subjects to obtain information and verify facts. May handle media inquiries, create media opportunities, and work with public relations agencies to ensure placement of favorable stories in the press.

Helps coordinate PR activities such as media events and trade shows. Assigns and/or directs graphic design and approves final proofs for print pages, web pages, and navigation. May coordinate production and distribution of materials. Minimum Education Requirement: Bachelor’s Degree in Marketing or directly related field (e.g., Business Administration, Communication, etc.). May require security clearance.

Computer Systems Analyst

– Level I

Initial assignments are designed to expand practical experience in applying systems analysis techniques and procedures. This Analyst provides several phases of the required systems analysis where the nature of the system is predetermined, uses established fact-finding approaches, knowledge of pertinent work processes and procedures, and familiarity with related computer programming practices, system software, and computer equipment. This Worker carries out fact finding and analyses as assigned, (usually of a single activity or a routine problem); applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decided; may assist a higher level systems analyst by preparing the detailed specifications required by a computer programmers from information developed by the higher level analyst, and may research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents. When cost and deadline estimates are required, results receive closer review. The supervisor defines objectives, priorities, and deadlines. Incumbents work independently; adapt guides to specific situations; resolve problems and deviations according to established practices; and obtain advice where precedents are unclear or not available. Completed work is reviewed for conformance to requirements, timeliness, and efficiency. This position may supervise technicians and others who assist in specific assignments. Work at a level above this is deemed Supervisory or Individual Contributor. May require security clearance.

– Level II

This Analyst applies systems analysis and design skills in an area such as a record keeping or scientific operation. A system of several varied sequences or formats is usually developed, e.g. the analyst develops systems for maintaining depositor accounts in a bank, maintaining accounts receivable in a retail establishment, maintaining inventory accounts in a manufacturing or wholesale establishment, or processing a limited problem in a scientific project.

This position requires competence in most phases of system analysis and knowledge of pertinent system software and computer equipment and of the work processes, applicable regulations, workload, and practices of the assigned subject-matter area. Job duties require the incumbent to be able to recognize probable interactions of related computer systems and predict impact of a change in assigned system. The Computer Systems Analyst II reviews proposals which consist of objectives, scope, and user expectations; gathers facts, analyzes data, and prepares a project synopsis which compares alternatives in terms of cost, time, availability of equipment and personnel, and recommends a course of action; upon approval of synopsis, prepares specifications for development of computer programs.

Duties also include the ability to determine and resolve data processing problems and coordinate the work with program, users, etc. This worker orients user personnel on new or changed procedures, may conduct special projects such as data element and code standardization throughout a broad system, working under specific objectives and bringing to the attention of the supervisor any unusual problems or controversies. In this position, the incumbent works independently under overall project objectives and requirements, and apprises supervisor about progress and unusual complications. Guidelines usually include existing systems and the constraints imposed by related systems with which the incumbent's work must be meshed. This worker adapts design approaches successfully used in precedent systems, works on a segment of a complex data processing scheme or broad system, as described for Computer Systems Analyst, level III, works independently on routine assignments and receives instructions and guidance on complex assignments. Work is reviewed for accuracy of judgment, compliance with instructions, and to insure proper alignment with the overall system. Completed work is reviewed for timeliness, compatibility with other work, and effectiveness in meeting requirements. This analyst may provide functional direction to lower-level assistants on assigned work. May require security

– Level III

The Computer Systems Analyst III applies systems analysis and design techniques to complex computer systems in a broad area such as manufacturing, finance management, engineering, accounting, or statistics, logistics planning, material management, etc. Usually, there are multiple users of the system;

however, there may be complex one-user systems, e.g., for engineering or research projects. This position requires competence in all phases of systems analysis techniques, concepts, and methods and knowledge of available system software, computer equipment, and the regulations, structure, techniques, and management practices of one or more subject-matter areas. Since input data usually come from diverse sources, this worker is responsible for recognizing probable conflicts and integrating diverse data elements and sources, and produces innovative solutions for a variety of complex problems. The Computer Systems Analyst III maintains and modifies complex systems or develops new subsystems such as an integrated production scheduling, inventory control, cost analysis, or sales analysis record in which every item of each type is automatically processed through the full system of records. The incumbent guides users in formulating requirements, advises on alternatives and on the implications of new or revised data processing systems, analyzes resulting user project proposals, identifies omissions and errors in requirements and conducts feasibility studies. This analyst recommends optimum approach and develops system design for approved projects, interprets information and informally arbitrates between system users when conflicts exist. This worker may serve as lead analyst in a design subgroup, directing and integrating the work of one or two lower-level analysts, each responsible for several programs.

Supervision and nature of review are similar to level II; existing systems provide precedents for the operation of new subsystems. May require security

Computer Systems Engineer - Junior

Perform Network Design Engineering, including strategic planning, network designs, design methodologies, implementation, migration strategies, network design reviews, and presentations. Analyzes systems requirements and develops design alternatives to satisfy those requirements. Provides technical leadership by developing solutions for engineering studies and systems applications.

Responsible for engineering aspects of programs by performing and directing assignments in the design, analysis, evaluation, modification, and integration of systems to meet customer requirements. Applies diversified knowledge of engineering problems and methods. Uses advanced techniques to modify and extend engineering theories, precepts, and practices to plan and develop engineering projects. May require security clearance.

Bachelors 3

Computer Systems Engineer - Senior

Perform Network Design Engineering, including strategic planning, network designs, design methodologies, implementation, migration strategies, network design reviews, and presentations. Analyzes systems requirements and develops design alternatives to satisfy those requirements. Provides technical leadership by developing solutions for engineering studies and systems applications.

Responsible for engineering aspects of programs by performing and directing assignments in the design, analysis, evaluation, modification, and integration of systems to meet customer requirements. Applies diversified knowledge of engineering problems and methods. Uses advanced techniques to modify and extend engineering theories, precepts, and practices to plan and develop engineering projects. May require

Configuration Management Specialist

Provide configuration/data management, data modeling and configuration control. May also perform software component configuration, analysis, software monitoring, and performance optimization.

May require security clearance.

Bachelors 4

Data Entry Clerk** This position works under close supervision and follows specific procedures or detailed instructions.

The Data Entry Operator I works from various standardized source documents that have been coded and require little or no selecting, coding or interpreting of data. Problems such as erroneous items and codes, or missing information are resolved at the supervisory level. Work is routine and repetitive. May require security clearance.

Bachelors 1

Data Security Specialist Provide support to plan, coordinate, and implement the organization’s information security. Provide support for facilitating and helping agencies identify their current security infrastructure and define future programs, design and implementation of fire-wall and other related security issues on LANs/WANs. A working knowledge of several of the following areas is required: understanding of business security practices and procedures; knowledge of current security tools available; hardware/software firewalls and their implementation; different communication protocols; encryption techniques/tools; familiarity with commercial products (e.g., – Domain Name Systems, public–key encryption technology, Smartcard, Cyberguard, TimeStep), and current Internet and electronic commerce technology. BA/BS in a related field and relevant experience. May require

Data Standardization

Provide technical support in the evaluation of prime object names, data elements, and other objects.

Evaluate proposed objects and their attributes. Ensure that proposed object definitions are clear, concise, technically correct, and that they represent singular concepts. Ensure that the values of object attributes and domains are accurate and correct. Ensure that the proposed objects are consistent with data and process models. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 6

Data Warehouse Analyst Design, implement and support data warehousing.

Implement business rules via stored procedures, middleware, or other technologies. Define user interfaces and functional specifications. Associates Degree or certified equivalent education and relevant/equivalent experience. May require security clearance.

Associates 2

Data Warehousing Administrator

Coordinate the data administration technical function for both data warehouse development and maintenance. Facilitate change control, problem management, and communication among data architects, programmers, analysts, and engineers.

Establish and enforce processes to ensure a consistent, well managed, and well-integrated data warehouse infrastructure. BA/BS in a related field and relevant

Database Administrator Analyze database requirements of assigned projects.

Analyze and determine information needs and elements, database relationships and attributes, proposed manipulation, data flow and storage requirements, and data output and reporting capabilities. Apply knowledge of database management systems to coordinate maintenance and changes to databases. Test and implement changes or new database designs. Write logical and physical database descriptions, including location, space, access method, and security requirements. Provide direction to programmers and analysts as required to affect changes to database management systems.

Provide answers to database questions. Knowledge of and ability to monitor databases and to analyze and organize data and apply new technology designs and programs. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 6

Database Management Specialist – Level I

Provide administrative support specifically dedicated to the requirements of the project team. Perform data entry, queries data research and reports generation activities. Knowledge of relational database environment. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 3

Database Management Specialist – Level II

Provide highly technical expertise in the use of DBMS. Evaluate and recommend available DBMS products to support validated user requirements.

Define file organization, indexing methods, and security procedures for specific user applications. Test and assist in the implementation of changes or new database designs. Monitor database usage and statistics. Knowledge of relational database environment. BA/BS in a related field and relevant

Database Management

Manage the development of data base projects. Plan and budget staff and data base resources. When necessary, reallocate resources to maximize benefits.

Prepare and deliver presentations on DBMS concepts.

Provide daily supervision and direction to support staff. Extensive knowledge of relational database environment. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 8

Database Specialist – Level I

Evaluate and recommend available DBMS products to meet user requirements. Determine file organization, indexing methods, and security procedures for specific user application.

Commensurate experience and education. BA/BS in a related field and relevant/equivalent experience. May require security clearance.

Bachelors 2

Database Specialist – Level

II

Evaluate and recommend available DBMS products to meet user requirements. Determine file organization, indexing methods, and security procedures for specific user application.

Commensurate experience and education. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 4

Database Specialist – Level

III

Evaluate and recommend available DBMS products to meet user requirements. Determine file organization, indexing methods, and security procedures for specific user application.

Commensurate experience and education. BA/BS in a related field and relevant experience. May require

Disaster Recovery

Previous experience in business recovery or disaster recovery planning required. General knowledge of business processes, management structures, and technology programs/platforms are preferred. Strong verbal and written communications skills are desirable. Provide support in the development of a Government Agencies emergency management and business recovery plans; perform functions pertaining to the agencies business risk assessments; review and develop business recovery strategies; draft procedures for identifying failures and invoking contingency plans; create response procedures and identifying communications channels; communicate with various response teams during testing and actual execution of recovery procedures. Support the design, development, installation, implementation and administration of backup solutions. Make recommendations to the user community and the operations group on system enhancements. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 3

Document Support Specialist – Level I

Edit, type, and prepare memoranda of a technical and/or managerial nature. Maintain logs relating to work in progress, meetings, etc. Prepare specialized communications, maintain logs on communications sent and received, arrange and log special shipments of records. Documentation will often involve flow diagrams, configuration drawings, functional systems flow diagrams, graphics, etc. Knowledge of the use of word processing software. Commensurate experience and education. Associates Degree or certified equivalent education and relevant experience. May require security clearance.

Associates 2

Document Support

Edit, type, and prepare memoranda of a technical and/or managerial nature. Maintain logs relating to work in progress, meetings, etc. Prepare specialized communications, maintain logs on communications sent and received, arrange and log special shipments of records. Documentation will often involve flow diagrams, configuration drawings, functional systems flow diagrams, graphics, etc. Knowledge of the use of word processing software and the use of advanced software features such as style sheets and macros.

Commensurate experience and education. Associates Degree or certified equivalent education and elevant experience. May require security clearance.

Associates 4

Financial Analyst – IT Typically determine the feasibility of automating Government financial business practices. Support definition of Government financial business practices and incorporate processes into an automated solution.

Assist in applying sound accounting and data processing principles. Integrate Government financial business practices. Identify potential problems and solutions through analysis and recommends solutions.

Work with functional specialists, vendors, and customers to effectively automate requirements.

Apply applications, while adhering to established accounting principles and practices. BA/BS in a related field and/or 4 years of relevant experience.

May require security clearance.

Bachelors 4

Functional Analyst – Level I

Analyze user needs to determine functional and cross-functional requirements. Perform functional allocation to identify required tasks and their interrelationships.

Identify resources required for each task. BA/BS in a related field and relevant experience. May require

Functional Analyst – Level

II

Analyze user needs to determine functional and cross-functional requirements. Perform functional allocation to identify required tasks and their interrelationships.

Identify resources required for each task. Provide daily supervision and direction to support staff.

BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 4

Hardware Installation Technician – Level I

Organize and direct hardware installations on site surveys. Assess and document current site network configuration and user requirements. Design and optimize network topologies. Analyze and develop new hardware requirements and prepare specifications for hardware acquisitions. Direct and lead preparation of engineering plans and site installation Technical Design Packages. Develop hardware installation schedules. Mobilize installation team. Direct and lead preparation of drawings documenting configuration changes at each site. Prepare site installation and test reports. Coordinate post installation operations and maintenance support. May require security clearance.

Bachelors 1

Hardware Installation Technician – Level II

Organize and direct hardware installations on site surveys. Assess and document current site network configuration and user requirements. Design and optimize network topologies. Analyze and develop new hardware requirements and prepare specifications for hardware acquisitions. Direct and lead preparation of engineering plans and site installation Technical Design Packages. Develop hardware installation schedules. Mobilize installation team. Direct and lead preparation of drawings documenting configuration changes at each site. Prepare site installation and test reports. Coordinate post installation operations and maintenance support. Associates Degree or certified equivalent education/ experience. May require

Help Desk Manager Manages the help desk function and personnel.

Supervises and coordinates activities of employees who provide problem-solving support to computer users. May assists others in solving non-routine software, hardware, and procedure problems, using computer and manuals. Coordinates with staff, computer users, supervisors, and managers to determine requirements for new or modified software and hardware. Provides recommendations for management and/or client review. BS/BA and relevant experience. May require security clearance.

Bachelors 4

Help Desk Specialist Primary support and interface with site Information Management to ensure all Service Desk resources are utilized in the most efficient manner. Assists customers with daily functions of computer, network, and software management for the site and all users.

Provides immediate response to all customers who come to the Service Desk. Provides person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues.

Provides telephone customer support for incoming and follow up calls used for initial troubleshooting..

Associates Degree and relevant experience. May require security clearance.

Associates 2

Help DeskTechnician – Level I

Assists customers with daily functions of computer, network, and software management for the site and all users. May require security clearance.

Bachelors 2

Help Desk Technician – Level II

Provides immediate response to all customers who come to the Service Desk. May require security clearance.

Bachelors 4

Help Desk Technician – Level III

Provides person to person interaction involves troubleshooting, information exchange and help with ticket submission and issues. May require security

Knowledge Management

Tracks and documents work performed to allow accurate reporting of all Service Desk activities.

BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 4

Logistics Supply Specialist

II

Works under supervision to perform a variety of logistics functions which are broad in nature and include warehousing, packaging, shipping, inventory control, requisitioning, and maintaining stock of supplies and equipment. Responsible for: processing in/out transactions, issuing referrals, setting control degrees, making inquiries, tracking status, executing local purchases, reparable item process, responding to manager review actions, performing/supporting stockage level management and unserviceable assets management tasking, maintaining backup recovery files, tracking performance standards, tracking overdue shipment process, cataloging build process, parameters user maintenance, updating financial data, documenting demand process, maintaining document history, and maintaining/updating communications and interface with other logistics software systems.

Comprehends and interprets complex technical data.

May operate lightweight trucks and passenger carrying type vehicles. May require security clearance.

Bachelors 2

Network Administrator (JR) Sets up, configures, and supports internal and/or external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. Familiar with a variety of the field's concepts, practices, and procedures. May

Network Administrator

(SR)

Sets up, configures, and supports internal and/or external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users. Familiar with a variety of the field's concepts, practices, and procedures. May require security clearance.

Bachelors 4

Network Installation Technician

Determines specific system needs and identifying potential materials, equipment and designs to fit system requirements. May also assist with testing designs, system analysis and evaluate other parameters. May also coordinating project development while working with team members.

Often provides project status updates and field technical inquiries. Other duties may include scheduling materials deliveries and providing system recommendations. May require security clearance.

Network Support Technician

Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks. Provide support in responding to system user requests for assistance.

Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems. Support the agency LAN Administrator with server maintenance and administration. Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX. Associates Degree or certified education equivalent and relevant experience. May require security clearance.

Associates 4

Operations Manager Manage computer operations. Ensure production schedules are met. Ensures computer system resources are used effectively. Coordinate the resolution of production-related problems. Ensure proper relationships are established between customers, teaming partners, and vendors to facilitate the delivery of information technology services.

Provide users with computer output. Supervise staff operations. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 6

Procurement Product Specialist

Provide analysis, design, development, testing, and implementation of computer software in support of a range of functional and technical requirements to provide support for procurement software development tasks. Provide expertise in procurement processing to develop automated systems. Associates Degree or certified equivalent experience. May

Associates 4

Program Administration

Assist in the preparation of management plans and reports. Coordinate schedules to facilitate completion of proposals, contract deliverables, task order review, briefings/presentations, and inprocess review preparation. Perform analysis, development, and review of program administrative operating procedures. Associates Degree or certified equivalent experience. May require security clearance.

Associates 4

Program Analyst Provide analytical consultative services required to administer programs throughout all phases of business requirements analysis, software design, system and performance testing, and implementation. Analyze and review budget, schedule, and other program resources. Identify resource shortfalls and make corrective recommendations. Participate in analysis sessions to provide program requirements. Review the business and system, software and system integration requirements to ensure the requirements meet the program needs. Consider alternatives and develop recommendations. Identify, communicate and resolve risks. Identify and resolve issues to eliminate or mitigate the occurrence of consequences that may impact the success of the project. Research and analyze resource material. Monitor system tests;

reviews test results; identify project issues. BA/BS in a related field and relevant experience. May require

Program Manager The Program Manager provides technical management support for our customer’s complex computer hardware, software, maintenance and services support program. Program Manager’s at Tier II are responsible for the overall management of programs and technical support involving multiple tasks/projects and personnel at diverse locations.

Responsibilities include the organization, coordination, directing, planning and execution of all necessary program/technical support activities. They are responsible for working with the client on issues, such as, problems or conflicts that either or both parties are encountering in the program during progression. Other responsibilities include that the program is running on schedule, performance levels are achieved and all deliverables are met as contractually required. Bachelor’s degree in Engineering, Computer Science, Systems, Business or related scientific /technical discipline, and direct relevant experience. May require security clearance.

Bachelors 10

Project Manager – Level I Typically oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project.

Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources.

Commensurate experience and education for the specific level. BA/BS in a related field and relevant

Project Manager – Level II Typically oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Analyze new and complex project- related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project.

Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources.

Commensurate experience and education for the specific level. BA/BS in a related field and relevant experience. May require security clearance.

Bachelors 4

Quality Assurance Manager Establish and maintain a process for evaluating software and associated documentation. Determine the resources required for quality control. Maintain the level of quality throughout the software life cycle.

Conduct formal and informal reviews at pre-determined points throughout the development life cycle. Provide daily supervision and direction to support staff. BA/BS in a related field and relevant

Quality Assurance

Establishes and maintains a process for evaluating software and associated documentation. Determines the resources required for quality control. Maintains the level of quality throughout the software life cycle.

Conducts formal and informal reviews at pre-determined points throughout the development life cycle. Provides daily supervision and direction to support staff. Other Duties of a Quality Assurance Specialist include: comparing documents page-by-page to ensure consistency and conformance to the requirements, analyzing documents for optical storages and establishing compliance matrix to meet customer deliverables while ensuring that standard procedures are maintained. Bachelor’s in Engineering, Computer Science, Systems, Business and relevant experience. May require security clearance.

Bachelors 4

System Administrator – Level I

Moni…