Federal Supply Schedule 47QTCA24D005X

GENERAL SERVICES ADMINISTRATION

Authorized Multiple Award Schedule (MAS)

ITACS Solutions, LLC 14497 Potomac Mills Road, #1006

Woodbridge, VA 22192 Phone: 571-332-8639

Fax: 703-791-3238 Email: contracts@itacs-solutions.com https://www.itacs-solutions.com

Service-Disabled Veteran Owned Small Business

Contract Number: 47QTCA24D005X Incorporating Schedule MAS 47QSMD20R0001 Refresh 19 dated 12/06/2023

Catalogue Effective Date: 03/05/2024 Period Covered by Contract: Base Period 03/05/2024 thru 03/04/2029

Information Technology (IT) Professional Services

Special Item Number 54151S

Professional Audio/Video Services Special Item Number 541990AV

General Services Administration Federal Acquisition Service Products and ordering information in this Authorized FSS Information Technology Schedule Pricelist are also available on the GSA Advantage! System (http://www.gsaadvantage.gov) Note 1: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

Note 2: Offerors and Agencies are advised that the schedule is not to be used as a means to procure services which properly fall under the Brooks Act. These services include, but are not limited to, architectural, engineering, mapping, cartographic production, remote sensing, geographic information systems, and related services. FAR 36.6 distinguishes between mapping services of an A/E nature and mapping services which are not connected nor incidental to the traditionally accepted A/E Services.

Note 3: This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the provision of implementation, maintenance, integration, or training services in direct support of a product. Under such circumstances the services must be performance by the publisher or manufacturer or one of their authorized agents.

http://www.gsaadvantage.gov/

ITACS Solutions, LLC Contract # 47QTCA24D005X 2 of 51

Table of Contents

CUSTOMER INFORMATION

1a. Table of awarded special item numbers (SINs):

1b. Identification of the lowest priced model number and Price for each SIN:

1c. Labor Category Descriptions

2. Maximum order per SIN:

3. Minimum order:

4. Geographic coverage: Worldwide

5. Point of production:

6. Discount from list prices or statement of net price:

7. Quantity discounts:

8. Prompt payment terms:

9. Government Commercial Credit Card Acceptance:

10. Foreign items:

11a. Time of delivery:

11b. Expedited Delivery:

11c. Overnight and 2-day delivery:

11d. Urgent Requirements:

12. F.O.B. point:

13a. Ordering address:

13b. Ordering procedures:

14. Payment address:

15. Warranty provision:

16. Export packing charges:

17. Terms and conditions of Government purchase card acceptance:

18. Terms and conditions of rental, maintenance, and repair:

19. Terms and conditions of installation:

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices:

20a. Terms and conditions for any other services:

21. List of service and distribution points

22. List of participating dealers:

23. Preventive maintenance:

24a. Special attributes such as environmental attributes:

24b. Section 508:

25. Unique Entity Identification (UEI) number:

26. Notification regarding registration in System for Award Management (SAM)

Awarded SINS Labor Category Rates

Service Contract Labor Standards Matrix

Allowable Substitutions of Education and Experience

Labor Category Descriptions

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CONTRACT TERMS AND CONDITIONS

CUSTOMER INFORMATION

1a. Table of awarded special item numbers (SINs):

1. SIN 54151S: Information Technology Professional Services

2. SIN 541990AV: Professional Audio / Video Services

3. OLM: Order-Level Materials

1b. Identification of the lowest priced model number and Price for each SIN:

The price list can be found beginning on page 6.

1c. Labor Category Descriptions The labor category descriptions identify the minimum qualifications for this contract. Labor Category descriptions can be found beginning on page 13.

2. Maximum order per SIN:

SIN MAXIMUM ORDER

54151S: $500,000 per SIN/Order 541990AV: $250,000 per SIN/Order OLM: $250,000 per SIN/Order

3. Minimum order:

The minimum dollar value of orders to be issued is $100.00.

4. Geographic coverage: Worldwide

5. Point of production:

ITACS Solutions, LLC 14496 Potomac Mills Road, #1006 Woodbridge, VA 22192

6. Discount from list prices or statement of net price:

All prices listed herein are net, discounts have been deducted and the industrial funding fee has been added.

7. Quantity discounts:

Quantity discounts are not offered.

8. Prompt payment terms:

• Net 30 Days

• Discount1: 5% if Payment is made within 1 days.

• Discount2: 1% if Payment is made within 10 days.

9. Government Commercial Credit Card Acceptance:

ITACS Solutions, LLC will accept the Government-wide commercial purchase card for all orders under this contract.

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10. Foreign items:

No foreign items are offered for this schedule.

11a. Time of delivery:

To Be Specified on Individual Task Orders.

11b. Expedited Delivery:

To Be Specified on Individual Task Orders.

11c. Overnight and 2-day delivery:

To Be Specified on Individual Task Orders.

11d. Urgent Requirements:

To Be Specified on Individual Task Orders.

12. F.O.B. point:

F.O.B. is Destination 13a. Ordering address:

Orders may be placed by contacting ITACS Solutions, LLC’s GSA POC at:

Steve Estwick, ITACS Solutions, LLC 14497 Potomac Mills Road, #1006 Woodbridge, VA 22192

(571) 332-8639 (m) contracts@itacs-solutions.com (email) 13b. Ordering procedures:

For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3, and a sample BPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules)

14. Payment address:

ITACS Solutions, LLC 14497 Potomac Mills Road, #1006 Woodbridge, VA 22192

(571) 332-8639 (m) contracts@itacs-solutions.com (email)

15. Warranty provision:

Not Applicable

16. Export packing charges:

Not Applicable

17. Terms and conditions of Government purchase card acceptance:

None mailto:sestwick@itacs-solutions.com mailto:sestwick@itacs-solutions.com

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18. Terms and conditions of rental, maintenance, and repair:

Not Applicable

19. Terms and conditions of installation:

Not Applicable

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices:

Not Applicable 20a. Terms and conditions for any other services:

Not Applicable

21. List of service and distribution points Not Applicable

22. List of participating dealers:

Not Applicable

23. Preventive maintenance:

Not Applicable 24a. Special attributes such as environmental attributes:

Not Applicable 24b. Section 508:

Section 508 compliance information on Electronic and Information Technology (EIT) supplies and services will be addressed on a Task Order basis. The EIT standards can be found at www.Section508.gov.

25. Unique Entity Identification (UEI) number:

ITACS Solutions UEI number is PNZTZV1AUKR8.

26. Notification regarding registration in System for Award Management (SAM)

ITACS Solutions, LLC is registered in the SAM.gov database.

ITACS Solutions, LLC Contract # 47QTCA24D005X 6 of 51

Awarded SINS Labor Category Rates

SIN

54151S

SIN

541990AV Labor Category Minimum

Education Minimum Experience

Year 1 3/5/24 thru

3/4/25

Year 2 3/5/25 thru

3/4/26

Year 3 3/5/26 thru

3/4/27

Year 4 3/5/27 thru

3/4/28

Year 5 3/5/28 thru

3/4/29 54151S 541990AV Administrative Staff I ** High

School 1 $41.98 $42.82 $43.68 $44.55 $45.44

54151S 541990AV Administrative Staff II High School 3

$49.35 $50.33 $51.34 $52.37 $53.41

54151S 541990AV Administrative Staff III Associates 5 $58.44 $59.60 $60.80 $62.01 $63.25 54151S N/A Administrative Staff IV Associates 8 $62.63 $63.88 $65.16 $66.46 $67.79 54151S N/A Application Analyst I Associates 4 $90.79 $92.61 $94.46 $96.35 $98.28 54151S N/A Application Analyst II Bachelors 7 $103.88 $105.96 $108.08 $110.24 $112.44 54151S N/A Application Analyst III Bachelors 10 $139.24 $142.03 $144.87 $147.77 $150.72 54151S N/A Application Developer I Bachelors 2 $107.88 $110.04 $112.24 $114.48 $116.77 54151S N/A Application Developer II Bachelors 4 $125.22 $127.73 $130.28 $132.89 $135.55 54151S N/A Application Developer III Bachelors 7 $149.12 $152.11 $155.15 $158.25 $161.42 54151S N/A Application Developer IV Masters 10 $162.26 $165.50 $168.81 $172.19 $175.63 54151S N/A Application Engineer I Bachelors 3 $129.14 $131.72 $134.35 $137.04 $139.78 54151S N/A Application Engineer II Bachelors 5 $147.58 $150.53 $153.54 $156.61 $159.74 54151S N/A Application Engineer III Bachelors 7 $168.63 $172.00 $175.44 $178.95 $182.53 54151S 541990AV Business Systems Analyst I Associates 2 $95.15 $97.06 $99.00 $100.98 $103.00 54151S 541990AV Business Systems Analyst II Bachelors 4 $117.07 $119.41 $121.80 $124.23 $126.72 54151S 541990AV Business Systems Analyst III Bachelors 7 $141.61 $144.44 $147.33 $150.28 $153.28 54151S 541990AV Configuration Manager Bachelors 5 $168.58 $171.95 $175.39 $178.90 $182.48 54151S N/A Database Administrator I Bachelors 3 $109.55 $111.74 $113.98 $116.25 $118.58

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54151S

SIN

541990AV Labor Category Minimum

Education Minimum Experience

Year 1 3/5/24 thru

3/4/25

Year 2 3/5/25 thru

3/4/26

Year 3 3/5/26 thru

3/4/27

Year 4 3/5/27 thru

3/4/28

Year 5 3/5/28 thru

3/4/29 54151S N/A Database Administrator II Bachelors 5 $127.83 $130.39 $133.00 $135.66 $138.37 54151S N/A Database Administrator III Bachelors 8 $148.35 $151.32 $154.35 $157.43 $160.58 54151S N/A Database Analyst I Bachelors 3 $92.27 $94.12 $96.00 $97.92 $99.88 54151S N/A Database Analyst II Bachelors 5 $118.26 $120.63 $123.04 $125.50 $128.01 54151S N/A Database Analyst III Bachelors 8 $141.61 $144.44 $147.33 $150.28 $153.28 54151S N/A Database Architect Masters 8 $154.09 $157.17 $160.31 $163.52 $166.79

54151S 541990AV

Graphics Specialist High School 2

$106.77 $108.90 $111.08 $113.30 $115.57

54151S N/A Help Desk Support Services Intern **

High School 0

$36.36 $37.08 $37.83 $38.58 $39.35

54151S N/A Help Desk Support Services Manager Bachelors 7

$107.60 $109.76 $111.95 $114.19 $116.47

54151S N/A Help Desk Support Services Specialist I

High School 1

$45.88 $46.80 $47.73 $48.69 $49.66

54151S N/A Help Desk Support Services Specialist II

High School 2

$65.54 $66.86 $68.19 $69.56 $70.95

54151S N/A Help Desk Support Services Specialist III Associates 5

$78.72 $80.29 $81.90 $83.54 $85.21

54151S 541990AV Information Assurance Analyst I Bachelors 3

$127.83 $130.39 $133.00 $135.66 $138.37

54151S 541990AV Information Assurance Analyst II Bachelors 5

$149.90 $152.90 $155.95 $159.07 $162.25

54151S 541990AV Information Assurance Analyst III Bachelors 8

$169.07 $172.45 $175.90 $179.42 $183.01

54151S N/A Information Systems Security Engineer I Bachelors 3

$148.74 $151.71 $154.75 $157.84 $161.00

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54151S

SIN

541990AV Labor Category Minimum

Education Minimum Experience

Year 1 3/5/24 thru

3/4/25

Year 2 3/5/25 thru

3/4/26

Year 3 3/5/26 thru

3/4/27

Year 4 3/5/27 thru

3/4/28

Year 5 3/5/28 thru

3/4/29 54151S N/A Information Systems Security

Engineer II Bachelors 5 $167.31 $170.66 $174.07 $177.55 $181.10

54151S N/A Information Systems Security Engineer III Bachelors 8

$194.84 $198.73 $202.71 $206.76 $210.90

54151S 541990AV Infrastructure Services Engineer I Bachelors 3

$110.11 $112.31 $114.55 $116.84 $119.18

54151S 541990AV Infrastructure Services Engineer II Bachelors 5

$127.51 $130.06 $132.66 $135.31 $138.02

54151S 541990AV Infrastructure Services Engineer III Bachelors 7

$149.90 $152.90 $155.95 $159.07 $162.25

54151S N/A Installation Engineer I High School 1

$62.95 $64.21 $65.49 $66.80 $68.14

54151S N/A Installation Engineer II Associates 4 $98.38 $100.34 $102.35 $104.40 $106.48 54151S N/A Installation Engineer III Bachelors 8 $122.12 $124.56 $127.05 $129.59 $132.18 54151S N/A Installation Engineer IV Bachelors 10 $139.76 $142.55 $145.40 $148.31 $151.28

54151S 541990AV

Installation Technician I High School 1

$79.12 $80.70 $82.32 $83.96 $85.64

54151S 541990AV Installation Technician II Associates 3 $93.23 $95.10 $97.00 $98.94 $100.92 54151S 541990AV Installation Technician III Bachelors 5 $108.99 $111.17 $113.40 $115.66 $117.98 54151S 541990AV IT Systems Architect Bachelors 10 $212.41 $216.66 $220.99 $225.41 $229.92 54151S N/A Logistics Analyst I Associates 2 $94.19 $96.08 $98.00 $99.96 $101.96 54151S N/A Logistics Analyst II Bachelors 5 $114.68 $116.97 $119.31 $121.70 $124.13 54151S N/A Logistics Analyst III Bachelors 7 $143.82 $146.70 $149.63 $152.62 $155.68 54151S 541990AV Management Analyst I Associates 2 $93.71 $95.59 $97.50 $99.45 $101.44 54151S 541990AV Management Analyst II Bachelors 5 $117.66 $120.02 $122.42 $124.87 $127.36 54151S 541990AV Management Analyst III Bachelors 7 $142.72 $145.57 $148.48 $151.45 $154.48

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54151S

SIN

541990AV Labor Category Minimum

Education Minimum Experience

Year 1 3/5/24 thru

3/4/25

Year 2 3/5/25 thru

3/4/26

Year 3 3/5/26 thru

3/4/27

Year 4 3/5/27 thru

3/4/28

Year 5 3/5/28 thru

3/4/29 54151S 541990AV Network Engineer I Bachelors 3 $127.18 $129.72 $132.32 $134.96 $137.66 54151S 541990AV Network Engineer II Bachelors 5 $148.35 $151.32 $154.35 $157.43 $160.58 54151S 541990AV Network Engineer III Bachelors 7 $172.59 $176.05 $179.57 $183.16 $186.82 54151S N/A Process Improvement

Specialist Bachelors 10 $143.02 $145.88 $148.80 $151.77 $154.81

54151S N/A Program Analyst I Associates 3 $119.07 $121.45 $123.88 $126.36 $128.89 54151S N/A Program Analyst II Bachelors 7 $156.54 $159.68 $162.87 $166.13 $169.45 54151S N/A Program Analyst III Bachelors 10 $194.13 $198.01 $201.97 $206.01 $210.13 54151S 541990AV Program Manager I Bachelors 7 $172.09 $175.54 $179.05 $182.63 $186.28 54151S 541990AV Program Manager II Bachelors 10 $195.55 $199.47 $203.46 $207.52 $211.67 54151S 541990AV Program Manager III Masters 12 $278.78 $284.35 $290.04 $295.84 $301.76 54151S N/A Program Manager IV Masters 15 $303.34 $309.41 $315.60 $321.91 $328.35 54151S N/A Project Control Specialist I Bachelors 2 $72.50 $73.95 $75.43 $76.93 $78.47 54151S N/A Project Control Specialist II Bachelors 5 $94.91 $96.81 $98.75 $100.72 $102.74 54151S N/A Project Control Specialist III Bachelors 7 $114.68 $116.97 $119.31 $121.70 $124.13 54151S 541990AV Project Manager / Task Lead

I Bachelors 3 $126.53 $129.06 $131.64 $134.27 $136.96

54151S 541990AV Project Manager / Task Lead II Bachelors 5

$146.81 $149.74 $152.74 $155.79 $158.91

54151S 541990AV Project Manager / Task Lead III Bachelors 7

$169.07 $172.45 $175.90 $179.42 $183.01

54151S N/A Project Manager / Task Lead IV Masters 10

$183.97 $187.64 $191.40 $195.23 $199.13

54151S 541990AV Project Support Specialist I High School 0

$59.04 $60.22 $61.42 $62.65 $63.90

54151S 541990AV Project Support Specialist II Associates 2 $74.76 $76.26 $77.78 $79.34 $80.93

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54151S

SIN

541990AV Labor Category Minimum

Education Minimum Experience

Year 1 3/5/24 thru

3/4/25

Year 2 3/5/25 thru

3/4/26

Year 3 3/5/26 thru

3/4/27

Year 4 3/5/27 thru

3/4/28

Year 5 3/5/28 thru

3/4/29 54151S 541990AV Project Support Specialist III Bachelors 4 $93.71 $95.59 $97.50 $99.45 $101.44 54151S N/A Quality Assurance Analyst I Bachelors 3 $115.87 $118.19 $120.55 $122.97 $125.42 54151S N/A Quality Assurance Analyst II Bachelors 5 $144.56 $147.45 $150.40 $153.41 $156.48 54151S N/A Quality Assurance Analyst III Bachelors 7 $170.34 $173.74 $177.22 $180.76 $184.38 54151S N/A Quality Assurance Analyst IV Bachelors 10 $185.35 $189.05 $192.83 $196.69 $200.63 54151S N/A Quality Assurance Manager I Associates 5 $139.79 $142.58 $145.44 $148.34 $151.31 54151S N/A Quality Assurance Manager II Bachelors 8 $162.75 $166.00 $169.32 $172.71 $176.16 54151S N/A Quality Assurance Manager

III Masters 10 $208.29 $212.46 $216.71 $221.04 $225.47

54151S N/A Release Manager Bachelors 4 $143.08 $145.95 $148.86 $151.84 $154.88 54151S N/A Security Analyst I Bachelors 3 $97.36 $99.31 $101.30 $103.32 $105.39 54151S N/A Security Analyst II Bachelors 7 $128.23 $130.80 $133.41 $136.08 $138.80 54151S N/A Security Analyst III Masters 5 $107.95 $110.11 $112.31 $114.56 $116.85 54151S N/A Security Technician I Associates 3 $91.98 $93.82 $95.69 $97.61 $99.56 54151S N/A Security Technician II Bachelors 5 $105.67 $107.78 $109.93 $112.13 $114.38 54151S N/A Security Technician III Bachelors 8 $122.39 $124.84 $127.33 $129.88 $132.48 54151S N/A Software Tester Bachelors 3 $127.83 $130.39 $133.00 $135.66 $138.37 54151S 541990AV Subject Matter Expert I Bachelors 5 $167.31 $170.66 $174.07 $177.55 $181.10 54151S 541990AV Subject Matter Expert II Bachelors 8 $200.92 $204.94 $209.04 $213.22 $217.49 54151S 541990AV Subject Matter Expert III Masters 10 $214.63 $218.92 $223.30 $227.76 $232.32 54151S 541990AV Systems Engineer I Bachelors 3 $106.77 $108.90 $111.08 $113.30 $115.57 54151S 541990AV Systems Engineer II Bachelors 5 $125.88 $128.39 $130.96 $133.58 $136.25 54151S 541990AV Systems Engineer III Bachelors 7 $151.44 $154.47 $157.56 $160.71 $163.93 54151S N/A Systems Engineer IV Masters 10 $186.54 $190.27 $194.08 $197.96 $201.92

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54151S

SIN

541990AV Labor Category Minimum

Education Minimum Experience

Year 1 3/5/24 thru

3/4/25

Year 2 3/5/25 thru

3/4/26

Year 3 3/5/26 thru

3/4/27

Year 4 3/5/27 thru

3/4/28

Year 5 3/5/28 thru

3/4/29 54151S N/A Technical Documentation

Expert Bachelors 10 $149.95 $152.95 $156.01 $159.13 $162.31

54151S 541990AV Technical Documentation Specialist Bachelors 5

$117.07 $119.41 $121.80 $124.23 $126.72

54151S N/A Training Developer I Associates 4 $146.45 $149.38 $152.36 $155.41 $158.52 54151S N/A Training Developer II Bachelors 7 $166.32 $169.64 $173.04 $176.50 $180.03 54151S N/A Training Developer III Bachelors 10 $181.80 $185.44 $189.14 $192.93 $196.79 54151S N/A Training Developer IV Masters 10 $205.07 $209.18 $213.36 $217.63 $221.98 54151S 541990AV Training Specialist I Bachelors 3 $74.01 $75.49 $77.00 $78.54 $80.11 54151S 541990AV Training Specialist II Bachelors 5 $92.99 $94.85 $96.75 $98.68 $100.66 54151S 541990AV Training Specialist III Bachelors 8 $113.48 $115.75 $118.07 $120.43 $122.84 54151S N/A Training Specialist IV Bachelors 10 $123.48 $125.95 $128.47 $131.04 $133.66 54151S 541990AV VTC Engineer I Bachelors 2 $93.23 $95.10 $97.00 $98.94 $100.92 54151S 541990AV VTC Engineer II Bachelors 5 $107.88 $110.04 $112.24 $114.48 $116.77 54151S 541990AV VTC Engineer III Bachelors 7 $128.81 $131.39 $134.01 $136.69 $139.43 54151S N/A Web Developer I Bachelors 2 $93.23 $95.10 $97.00 $98.94 $100.92 54151S N/A Web Developer II Bachelors 5 $107.60 $109.76 $111.95 $114.19 $116.47 54151S N/A Web Developer III Bachelors 7 $128.48 $131.05 $133.68 $136.35 $139.08

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Service Contract Labor Standards Matrix Service Contract Act (SCA) Eligible Contract Labor Category

SCA Equivalent Code Title Wage Determination Number

Administrative Support and Clerical Operations Administrative Assistant 01020

Information Technology Occupations Computer Operator I 14041

The Service Contract Labor Standards, formerly the SCA, apply to this contract and include SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded align with the Worldwide geographic scope of the contract.

Allowable Substitutions of Education and Experience

The minimum education and experience will be met when the equivalencies in the tables below are considered. Additional educational achievements above requirements can be substituted for experience requirements:

Achieved Education Actual Education Additional Years of Experience

Needed for Actual Education MA / MS Ph.D. 4 BA / BS Ph.D. 6

BA / BS MA / MS 2

AA / AS BA / BS 2

HS / General Equivalency Diploma (G.E.D).

BA / BS 4

Due to the availability or limitation of education, occasionally, the substitution of experience, as referenced below, for a professional labor type with additional years of experience will be provided per the approval of the federal agency acquiring the service. Each year of relevant experience may be substituted for one year of education and vice versa. All degrees must be from an accredited college or university. In addition, certifications and vocational-technical training may be substituted for experience or education as the buying agency allows.

Actual Education

Required Education

Additional Years of Experience Needed for Educational

Requirements Equivalency

Other Equivalence

HS / G.E.D. AA / AS 2 Certification, vocational or technical training in a work-related field

HS / G.E.D. BA / BS 4 Certification, vocational or technical training in a work-related field

HS / G.E.D. MA / MS 6 Certification, vocational or technical training in a work-related field

HS / G.E.D. Ph.D. No equivalency No equivalency

ITACS Solutions, LLC Contract # 47QTCA24D005X 13 of 51

Actual Education

Required Education

Additional Years of Experience Needed for Educational

Requirements Equivalency

Other Equivalence

BA / BS MA / MS 2 Certification, vocational or technical training in a work-related field

BA / BS Ph.D. 8 Certification, vocational or technical training in a work-related field

MA / MS Ph.D. 4 Certification, vocational or technical training in a work-related field

Labor Category Descriptions

ITACS

Solutions Labor

Category

Minimum Education /

Certification Level

Minimum / General

Experience Position Description

Administrative Staff I

High School Diploma or G.E.D.

At least one (1) year of related firsthand experience with supporting administrative requirements of a project or program. Must have at least one

(1) year of experience using Microsoft Word, Excel, and Outlook

Performs under direct supervision. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Provides direct secretarial support to an assigned manager and may support their direct reports. Composes correspondence regarding administrative matters and general office policies for supervisor’s approval. Prepares materials needed for conferences, correspondence, appointments, meetings, telephone calls, etc.

Prepares reports, summaries, or replies to inquiries, selecting relevant information from various sources such as reports, documents, correspondence, other offices, etc.

Administrative Staff II

High School Diploma or G.E.D.

At least three (3) years of related firsthand experience with supporting administrative requirements of a project or program. Must have at least two

(2) years of experience using Microsoft Word, Excel, and Outlook

Performs under general supervision. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Provides direct secretarial support to an assigned manager and may support their direct reports. Composes correspondence regarding administrative matters and general office policies for supervisor’s approval. Prepares materials needed for conferences, correspondence, appointments, meetings, telephone calls, etc.

Prepares reports, summaries, or replies to inquiries, selecting relevant information from various sources such as reports, documents, correspondence, other offices, etc.

ITACS Solutions, LLC Contract # 47QTCA24D005X 14 of 51

ITACS

Solutions

Labor Category

Minimum Education /

Certification Level

Minimum / General

Experience Position Description

Administrative Staff III

An Associates’ Degree in Business or equivalent studies

At least five (5) years of related firsthand experience with supporting administrative requirements of a project or program. Must have at least three

(3) years of experience using Microsoft Word, Excel, and Outlook

Leads and/or performs under minimal supervision.

Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Provides direct secretarial support to an assigned manager and may support their direct reports. Composes correspondence regarding administrative matters and general office policies for supervisor’s approval. Prepares materials needed for conferences, correspondence, appointments, meetings, telephone calls, etc.

Prepares reports, summaries, or replies to inquiries, selecting relevant information from various sources such as reports, documents, correspondence, other offices, etc.

Administrative Staff IV

Associates Degree in Business or equivalent studies

This position requires a minimum of 8 years of related firsthand experience with supporting administrative requirements of a project or program. Must have at least five

(5) years of experience using Microsoft Word, Excel, and Outlook.

Responsible for producing, formatting, and finalizing error-free documents using a wide range of graphic and office automation tools. Key duties include proofreading and editing technical documents created by others to ensure consistency in format, grammar, and adherence to specific style guides. The individual will also manage document workflows, track revisions, maintain accurate records, and organize files for easy retrieval.

Additional responsibilities involve coordinating with various teams to ensure timely delivery of high-quality materials, performing quality checks on documents, and adapting to evolving project requirements. Strong attention to detail and the ability to manage multiple tasks in a dynamic environment are essential.

Application Analyst I

Associates Degree or equivalent in computer science, electronics engineering or other engineering or technical discipline is required. For Department of Defense (DoD) contracts, will be required to be DoD

8570.01M IAT

Level I qualified

This position requires a minimum of 4 years of experience as an Application Analyst or related role.

Supports the analysis of commercial and internal applications by assessing their functionality, performance, and compatibility with different environments. Responsibilities include assisting with monitoring system resource usage, identifying basic performance issues, and addressing inefficiencies under supervision. Contributes to routine troubleshooting and collaborates with team members to resolve technical issues. Strong foundational skills in application analysis and a willingness to learn are essential for success in this role.

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Minimum Education /

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Experience Position Description within 6 months of employment.

Application Analyst II

Bachelors Degree or equivalent in computer science, electronics engineering or other engineering or technical discipline is required. For Department of Defense (DoD) contracts, will be required to be DoD

8570.01M IAT

Level II qualified within 6 months of employment.

This position requires a minimum of 7 years of experience as an Application Analyst or related role.

Conducts in-depth analysis of commercial and internal applications, identifying strengths, weaknesses, and areas for improvement across different operating environments. Monitors system resource consumption troubleshoots performance bottlenecks, and addresses security concerns.

Responsibilities also include contributing to application optimization efforts, collaborating closely with developers, and supporting the resolution of more complex issues. The ability to work independently on tasks, provide technical recommendations, and contribute to project goals is essential.

Application Analyst III

Bachelors Degree or equivalent in Computer Science, Engineering, Math, or equivalent discipline is required. For Department of Defense (DoD) contracts, will be required to be DoD

8570.01M IAT

Level II qualified within 6 months of employment.

This position requires a minimum of 10 years of experience as an Application Analyst or related role.

Responsible for leading the analysis of diverse applications, evaluating their performance, security, and efficiency across a variety of systems and environments. Diagnoses and solves complex issues, such as resource conflicts, performance failures, and security vulnerabilities. Mentors junior team members, provides strategic insights to development teams, and ensures applications meet technical and project requirements. Strong leadership, problem-solving abilities, and the capacity to guide a project team are key components of this role.

Application Developer I

Bachelor’s Degree or equivalent. For Department of Defense (DoD) contracts, will be required to be DoD

8570.01M IAT

Level II qualified within 6 months of employment.

This position requires a minimum of 2 years of experience in Application

Development.

Performs under general supervision and participates in developing modernized software applications in general IT or CyberSecurity environments. Development experience with software including but not limited to Oracle Application Development Projects, PowerBuilder, .Net, Lotus Notes, Windows, Linux, Unix, Java, Ruby on Rails, Visual Studio, Amazon Cloud, Microsoft Azure, and other Internet developer and application tools including cloud operations and emerging technology.

Application Developer II

Bachelor’s Degree or equivalent. For DoD contracts, will be required to be DoD 8570.01M IAT

This position requires a minimum of four years of experience in

Performs under minimal supervision and directs and participates in developing modernized software applications in general IT or CyberSecurity environments. Development experience with software including but not limited

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Certification Level

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Experience Position Description

Level II qualified within 6 months of employment.

Application Development.

to Oracle Application Development Projects, PowerBuilder, .Net, Lotus Notes, Windows, Linux, Unix, Java, Ruby on Rails, Visual Studio, Amazon Cloud, Microsoft Azure, and other Internet developer and application tools including cloud operations and emerging technology.

Application Developer III

Bachelor’s Degree or equivalent. For DoD contracts, will be required to be DoD 8570.01M IAT Level II qualified

This position requires a minimum of seven years of experience in Application

Development

Leads and / or performs under minimal supervision, directs, and participates in developing modernized software applications in general IT or CyberSecurity environments. Development experience with software including but not limited to Oracle Application Development Projects, PowerBuilder, .Net, Lotus Notes, Windows, Linux, Unix, Java, Ruby on Rails, Visual Studio, Amazon Cloud, Microsoft Azure, and other Internet developer and application tools including cloud operations and emerging technology.

Application Developer IV

Masters Degree or equivalent in Computer Science, Engineering, Math, or equivalent discipline is required. For Department of Defense (DoD) contracts, will be required to be DoD

8570.01M IAT

Level II qualified within 6 months of employment.

This position requires a minimum of 10 years of experience in Application Development or related experience.

Leads and directs the development of modernized software applications across IT and CyberSecurity environments, focusing on high-volume, high-availability systems. Responsible for coordinating with program and project leaders to define system architecture requirements, developing strategies to address complex technical, fiscal, and performance challenges. Creates and communicates architectural visions to development teams, dictating key design choices such as platforms, coding standards, and technical approaches.

Ensures adherence to established standards and practices, oversees the entire software development lifecycle, and provides guidance to ensure project success. Experience in various programming languages, cloud platforms, and emerging technologies is required to meet evolving project needs.

Application Engineer I

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

For DoD contracts, will be required to be DoD 8570.01M IAT Level II qualified within 6

This position requires a minimum of three

(3) years of experience performing software engineering activities

Under minimal supervision, analyzes and studies complex system requirements and prepares recommendations for change. Participates in designing and maintaining software tools and subsystems to support software reuse, domain analyses, and software implementation. Will have knowledge and experience of multiple programming languages, operating systems, and environments. Manages software development and support using formal specifications, data flow diagrams, other accepted design techniques and Computer Aided Software Engineering (CASE) tools. Prepares existing programs and assists in

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Certification Level

Minimum / General

Experience Position Description months of employment making refinements, reducing operating time, and improving current techniques.

Application Engineer II

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

For DoD contracts, will be required to be DoD 8570.01M IAT Level II qualified within 6 months of employment

This position requires a minimum of five

(5) years of experience performing software engineering activities

Under general supervision, analyzes and studies complex system requirements and prepares recommendations for change. Participates in designing and maintaining software tools and subsystems to support software reuse, domain analyses, and software implementation. Will have knowledge and experience of multiple programming languages, operating systems, and environments. Manages software development and support using formal specifications, data flow diagrams, other accepted design techniques and CASE tools. Prepares existing programs and assists in making refinements, reducing operating time, and improving current techniques.

Application Engineer III

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

For DoD contracts, will be required to be DoD 8570.01M IAT Level II qualified

This position requires a minimum of seven (7) years of experience managing or performing software engineering activities

Leads and / or performs under minimal supervision. Analyzes and studies complex system requirements and prepares recommendations for change. Designs tools and subsystems to support software reuse and domain analyses and manages their implementation. Manages software development and support using formal specifications, data flow diagrams, other accepted design techniques and CASE tools. Estimates software development costs and schedule. Prepares existing programs and assists in making refinements, reducing operating time, and improving current techniques. Supervises software configuration management.

Business Systems Analyst I

An Associates’ degree in Computer Science, Information Systems, Engineering, Business, or other related discipline

At least two (2) years of related firsthand experience with the specific equipment, software or other requirements specified by SOW

Performs under direct supervision. Assists in formulating and defining system scope and objectives through research and fact finding combined with understanding applicable business systems and industry requirements. With this knowledge, develops and / or modifies moderately complex information systems. Includes business and user needs analysis, documenting requirements, and revising existing system logic difficulties, as necessary. May assist in systems analysis phases and consider the business implications of applying technology to the current business environment.

Business Systems Analyst II

A Bachelor’s degree in Computer Science, At least four (4) years of related hands-on

Performs under general supervision. Formulates and defines systems scope and objectives through research and fact finding combined with

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Certification Level

Minimum / General

Experience Position Description

Information Systems, Engineering, Business, or other related discipline experience with the specific equipment, software or other requirements specified by SOW understanding applicable business systems and industry requirements. With this knowledge, develops and / or modifies moderately complex information systems. Includes business and user needs analysis, documenting requirements, and revising existing system logic difficulties, as necessary. Competent to work in some phases of systems analysis and considers the business implications of applying technology to the current business environment.

Business Systems Analyst III

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline

At least seven (7) years of related hands-on experience with the specific equipment, software or other requirements specified by SOW

Leads and / or performs under minimal supervision. Formulates and defines systems scope and objectives through research and fact finding combined with understanding applicable business systems and industry requirements. With this knowledge, develops and / or modifies moderately complex information systems. Includes business and user needs analysis, documenting requirements, and revising existing system logic difficulties, as necessary. Guides and advises less-experienced Business Systems Analysts.

Competent to work in some phases of systems analysis and considers the business implications of applying technology to the current business environment.

Configuration Manager

A Bachelors Degree in Computer Science, Business, or equivalent studies

At least five (5) years of related hands-on configuration management experience in a software / IT project or program

Supports configuration management planning.

Describes provisions for configuration identification, change control, configuration status accounting and configuration audits. Supports configuration planning. Identifies and maintains the original configuration of requirements, design, and related documentation. Responsible for configuration change control. Supports the change process, only approved and validated changes are incorporated into product documents and related software. Responsible for configuration status accounting. Tracks all problems and changes in product documents and reports changes and current configuration. Responsible for configuration audits. Supports audits to verify that requirements of all baselines have been met.

Supports the quality assurance process audits. Uses standards, techniques and procedures prescribed by supervisor.

Database Administrator I

Bachelor’s Degree in a computer science or related field. For DoD contracts, will be

This position requires a minimum of three

(3) years of experience

Performs under direct supervision. Provides supporting technical expertise in using Database Management System (DBMS) within IT systems and/or CyberSecurity environment. Maintains databases across multiple platforms and computer

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Minimum Education /

Certification Level

Minimum / General

Experience Position Description required to be DoD

8570.01M IAT

Level II qualified within 6 months of employment. Must have experience in Windows and / or Linux environments performing database administration activities environments. Proposes and implements enhancements to improve performance and reliability. Part of a team responsible for database administration activities including development of processes for security optimization, performance tuning, diagnosing, and troubleshooting database errors, setting and maintaining database standards, creating and managing reports, automation, and installing, upgrading and managing database applications.

Database Administrator

II

Bachelor’s Degree in a computer science or related field. For DoD contracts, will be required to be DoD

8570.01M IAT

Level II qualified within 6 months of employment. Must have experience in Windows and / or Linux environments

This position requires a minimum of five

(5) years of experience performing database administration activities

Performs under general supervision. Provides supporting technical expertise in the use of DBMS within IT systems and/or CyberSecurity environment. Maintains databases across multiple platforms and computer environments. Proposes and implements enhancements to improve performance and reliability. Part of a team responsible for database administration activities including development of processes for security optimization, performance tuning, diagnosing, and troubleshooting database errors, setting and maintaining database standards, creating and managing reports, automation, and installing, upgrading and managing database applications.

Database Administrator

III

Bachelor’s Degree in a computer science or related field. For DoD contracts, required to be DoD

8570.01M IAT

Level III qualified.

Must have experience in Windows and / or Linux environments

This position requires a minimum of eight

(8) years of experience performing database administration activities

Leads and / or performs under minimal supervision. Provides technical expertise in using DBMS within IT systems and/or CyberSecurity environment. Maintains databases across multiple platforms and computer environments. Proposes and implements enhancements to improve performance and reliability. Responsible for database administration activities including development of processes for security optimization, performance tuning, diagnosing, and troubleshooting database errors, setting and maintaining database standards, creating and managing reports, automation, and installing, upgrading and managing database applications.

Database Analyst I

A Bachelors Degree in Computer Science, Mathematics, Statistics, or Engineering, This position requires a minimum of three

(3) years of experience performing database analysis activities

Performs under direct supervision. Analyzes and determines information needs and elements, data relationships and attributes, data flow and storage requirements, and data output and reporting capabilities. The analyst develops data modeling and is responsible for data acquisition, access analysis / design, archive, recovery, and load strategy design and implementation. Works to ensure consistency and integration within data warehouse structures. Reviews business requests for data and data usage, researches data sources for

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Certification Level

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Experience Position Description new and better data feeds and participates in continuous improvement efforts in enhancing performance and providing overall increased functionality.

Database Analyst II

A Bachelors Degree in Computer Science, Mathematics, Statistics, or Engineering, This position requires a minimum of five

(5) years of experience performing database analysis activities

Performs under general supervision. Analyzes and determines information needs and elements, data relationships and attributes, data flow and storage requirements, and data output and reporting capabilities. The analyst develops data modeling and is responsible for data acquisition, access analysis / design, archive, recovery, and load strategy design and implementation. Works to ensure consistency and integration within data warehouse structures. Reviews business requests for data and data usage, researches data sources for new and better data feeds, and participates in continuous improvement efforts in enhancing performance and providing overall increased functionality.

Database Analyst III

A Bachelors Degree in Computer Science, Mathematics, Statistics, or Engineering, This position requires a minimum of eight

(8) years of experience performing database analysis activities

Leads and / or performs under minimal supervision. Analyzes and determines information needs and elements, data relationships and attributes, data flow and storage requirements, and data output and reporting capabilities. The analyst develops data modeling schemas and is responsible for data acquisition, access analysis / design, archive, recovery, and load strategy design and implementation. Works to ensure consistency and integration within data warehouse structures.

Reviews business requests for data and data usage, researches data sources for new and better data feeds, and participates in continuous process improvement efforts to enhance performance, meet requirements and provide overall increased functionality.

Database Architect

Masters Degree or equivalent in computer science, electronics engineering or other engineering or technical discipline is required. For Department of Defense (DoD) contracts, will be required to be DoD

This position requires a minimum of 10 years of experience in database engineering / architecture or related experience.

Responsible for setting clear objectives for data management and translating complex user requirements into efficient, scalable database designs. Develops and implements database management processes, ensuring data security, integrity, and performance across systems. Creates comprehensive documentation detailing database structures, workflows, and management protocols.

Collaborates with cross-functional teams to optimize data storage and retrieval processes, troubleshoot issues, and ensure databases meet evolving business needs. Expertise in database

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8570.01M IAT

Level II qualified within 6 months of employment.

technologies, design principles, and performance tuning is critical to drive efficient data architecture solutions.

Graphics Specialist

High School Diploma or G.E.D.

This position requires a minimum of two

(2) years of experience in designing and publishing graphics for use on websites and in documentation

Responsible for graphics design and use, operation, and setup of computer graphic systems for business communications. Executes graphics projects, coordinates all graphic production scheduling; coordinates production support with outside vendors, as needed. Ensures that graphic projects are completed on time, within budget and to user’s satisfaction. Interfaces with users to determine scope of project and best graphic medium.

Help Desk Support Services Intern

High School Diploma or G.E.D.

Must demonstrated the ability to communicate orally and in writing and must have a positive

Customer service attitude

Performs under direct supervision. Part of team responsible for providing technical assistance and support related to computer systems, hardware, or software. Assists in responding to queries, running diagnostic programs, isolating problems, performing triage, referencing knowledge base for resolutions to similar issues and determining and implementing solutions. Will be part of team delivering first line of support in solving fundamental technical problems and provide support for all assigned areas.

Help Desk Support Services Manager

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline

This position requires a minimum of seven (7) years of experience with three (3) years working in an ITIL based environment

Provides daily supervision and direction to staff responsible for service desk operations. This position serves as the initial point of contact for troubleshooting IT operations issues, including but not limited to hardware/software, PC, and printer problems. This position may manage elements of the service desk ranging from Tier 0 thru Tier 3, delivering ITIL based operations.

Help Desk Support Services Specialist I

High School Diploma or G.E.D.

This position requires one (1) year of experience and demonstrated ability to communicate written and orally

Performs under direct supervision. Part of team responsible for providing technical assistance and support related to computer systems, hardware, or software. Assists in responding to queries, running diagnostic programs, isolating problems, performing triage, referencing knowledge base for resolutions to similar issues and determining and implementing solutions. Will be part of team delivering first line of support in solving fundamental technical problems and provide support for all assigned areas. Must have a positive customer service orientated attitude.

Help Desk Support

High School Diploma or G.E.D.

This position requires a minimum of two

Performs under general supervision. Responsible for providing technical assistance and support related to computer systems, hardware, or

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Services Specialist II

(2) Years of experience and demonstrated ability to communicate written and orally software. Responds to queries, runs diagnostic programs, isolates problem, performs triage, references knowledge base for resolutions to similar issues and determines and implements solution. General experience includes information systems development and other work in the client/server field, or related fields.