Federal Supply Schedule 47QTCA24D002E

GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICE LIST

Schedule: Multiple Award Schedule (MAS)

SIN 54151S -- INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

OLM – ORDER-LEVEL MATERIALS

Note 1: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.

ThirdPacket Technologies LLC 3108 Lord Baltimore DR STE 104

Windsor Mill, Maryland 21244-5807 www.thirdpacket.com

410-870-7182

Contract Number: 47QTCA24D002E Period Covered by Contract: December 6, 2023 through December 5, 2028

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is:

https://www.GSAAdvantage.gov.

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

https://www.gsaadvantage.gov/

Table of Contents

1a. Awarded Special Item Number(s):

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract:

1c. Descriptions of all corresponding commercial job titles with experience, functional responsibility and education:

2. Maximum Order:

3. Minimum Order:

4. Geographic Coverage:

5. Point of Production:

6. Discount from List Prices:

7. Quantity Discount:

8. Prompt Payment Terms:

9. Foreign Items:

10a. Time of Delivery:

10b. Expedited Delivery:

10c. Overnight/2-Day Delivery:

10d. Urgent Requirements:

11. FOB Point:

12a. Ordering Address:

12b. Ordering Procedures:

13. Payment Address:

14. Warranty Provisions:

15. Export Packing charges:

16. Terms and conditions of rental, maintenance, and repair:

17. Terms and conditions of installation:

18a. Terms and conditions of repair parts:

18b. Terms and conditions for any other services:

19. List of service and distribution points:

20. List of participating dealers:

21. Preventive maintenance:

22a. Environmental attributes, e.g., recycled content, energy efficiency, and/or reduced pollutants: 4 22b. Contact ThirdPacket Technologies, LLC for Section 508 compliance information. The EIT standards can be found at:

23. Unique Entity Identifier (UEI) Number:

24. Notification regarding registration in System For Award Management (SAM) Database:

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES

(SPECIAL ITEM NUMBER 54151S)

Labor Category Rates (with IFF) Labor Category Descriptions Labor Category Substitutions ..........………………………………………………………………………………….21

CUSTOMER INFORMATION:

1a. Awarded Special Item Number(s):

SIN Description 54151S

INFORMATION TECHNOLOGY (IT) PROFESSIONAL

SERVICES

OLM Order-Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract:

Not Applicable.

1c. Descriptions of all corresponding commercial job titles with experience, functional responsibility and education:

Not applicable.

2. Maximum Order:

$500,000.00

3. Minimum Order:

$100.00

4. Geographic Coverage:

48 contiguous States and the District of Columbia, Alaska, Hawaii, Puerto Rico, Washington, DC and US Territories.

5. Point of Production:

Not Applicable

6. Discount from List Prices:

Not Applicable

7. Quantity Discount:

Additional 1% discount off GSA rate for single task orders at or greater than $250,000

8. Prompt Payment Terms:

Net 30 days

9. Foreign Items:

Not Applicable

10a. Time of Delivery:

30 Days ARO

10b. Expedited Delivery:

Not Applicable

10c. Overnight/2-Day Delivery:

Not Applicable

10d. Urgent Requirements:

Not Applicable

11. FOB Point:

Not Applicable

12a. Ordering Address:

3108 Lord Baltimore DR STE 104 Windsor Mill, Maryland 21244-5807

12b. Ordering Procedures:

See Federal Acquisition Regulation (FAR) 8.405-3.

13. Billing Address:

3108 Lord Baltimore DR STE 104 Windsor Mill, Maryland 21244-5807

14. Warranty Provisions:

Standard Commercial Warranty

15. Export Packing charges:

Not Applicable

16. Terms and conditions of rental, maintenance, and repair:

Not Applicable

17. Terms and conditions of installation:

Not Applicable

18a. Terms and conditions of repair parts:

Not applicable

18b. Terms and conditions for any other services:

Not applicable

19. List of service and distribution points:

3108 Lord Baltimore DR STE 104 Windsor Mill, Maryland 21244-5807

20. List of participating dealers:

Not applicable

21. Preventive maintenance:

Not applicable

22a. Environmental attributes, e.g., recycled content, energy efficiency, and/or reduced pollutants:

Not Applicable

22b. Contact ThirdPacket Technologies, LLC for Section 508 compliance information. The ICT standards can be found at:

http://www.section508.gov http://www.section508.gov/

23. Unique Entity Identifier (UEI) Number:

MHKSZC69V2Q3

24. Notification regarding registration in System For Award Management (SAM) Database:

ThirdPacket Technologies, LLC is registered in the System for Award Management (SAM) database.

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY

(IT) PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 54151S)

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 54151S Information Technology Professional Services apply exclusively to IT/IAM Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3.ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made, and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

(a) The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

(b) If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

(c) If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

(d) If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND CONDITIONS COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I OCT 2008) (DEVIATION I – FEB 2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8.RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refer to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT/IAM Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and- Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT/EC SERVICES AND PRICING

a. The Contractor shall provide a description of each type of IT Service offered under Special Item Numbers 54151S and Services should be presented in the same manner as the Contractor sells to its commercial and other ordering activity customers. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles (labor categories) for those individuals who will perform the service should be provided.

b. Pricing for all IT services shall be in accordance with the contractor’s customary commercial practices; e.g., hourly rates, monthly rates, term rates, and/or fixed prices.

Labor Category Rates (with IFF)

Labor Category Title Year 1 Year 2 Year 3 Year 4 Year 5

Communications Specialist I $73.75 $76.55 $79.47 $82.49 $85.62

Communications Specialist II $76.96 $79.88 $82.91 $86.07 $89.34

IT Specialist I** $54.36 $56.42 $58.57 $60.80 $63.10

Telecomm Specialist II $90.85 $94.31 $97.89 $101.61 $105.47

Application Developer (Senior) $160.33 $166.43 $172.76 $179.32 $186.14

Delivery Manager II $146.29 $151.85 $157.62 $163.61 $169.82

Infrastructure Engineer II $163.20 $169.41 $175.85 $182.53 $189.46

Infrastructure Engineer III $191.02 $198.28 $205.81 $213.63 $221.75

Infrastructure Engineer IV $236.37 $245.35 $254.67 $264.34 $274.39

Infrastructure Manager $188.50 $195.67 $203.10 $210.82 $218.83

Network Architect $177.92 $184.69 $191.71 $198.99 $206.56

Network Engineer $127.17 $132.01 $137.03 $142.24 $147.64

Network Engineer (Senior) $144.28 $149.76 $155.46 $161.36 $167.50

Program Manager $149.64 $155.32 $161.23 $167.36 $173.71

Program Technical Director $259.20 $269.06 $279.28 $289.89 $300.91

Project Lead (Senior) $136.81 $142.01 $147.41 $153.01 $158.82

Systems Engineer (Principal) $190.05 $197.27 $204.77 $212.54 $220.62

Systems Engineer (VoIP) $127.18 $132.02 $137.04 $142.25 $147.65

Systems Engineer (VTC) $127.18 $132.02 $137.04 $142.25 $147.65

Systems Engineer (Senior) $144.29 $149.77 $155.47 $161.37 $167.51

Technical Lead (Senior) $154.74 $160.62 $166.73 $173.07 $179.65

Technical Training Specialist (Senior)

$127.18 $132.02 $137.04 $142.25 $147.65

Telecomm Specialist III (CRTA) $96.18 $99.84 $103.64 $107.58 $111.67

Telecomm Specialist III (VoIP) $96.18 $99.84 $103.64 $107.58 $111.67

Telecomm Specialist III (VTC Lead)

$96.18 $99.84 $103.64 $107.58 $111.67

Computer Hardware Engineer

(SME)

$159.46 $165.51 $171.80 $178.33 $185.11

Computer Network Architect

(SME)

$163.96 $170.19 $176.65 $183.37 $190.34

Computer Network Architect (Senior)

$131.08 $136.06 $141.23 $146.60 $152.17

Computer Programmer (SME) $172.06 $178.60 $185.39 $192.43 $199.75

Computer Systems Engineer Architect (SME)

$174.32 $180.94 $187.81 $194.94 $202.35

Computer Systems Engineer Architect (Senior)

$131.08 $136.06 $141.23 $146.60 $152.17

IT Project Manager (Journeyman) $140.97 $146.33 $151.89 $157.66 $163.66

IT Project Manager (Senior) $150.75 $156.48 $162.43 $168.60 $175.01

Software Developer Systems

(SME)

$159.57 $165.63 $171.93 $178.46 $185.24

Telecomm Engineer Specialist (Journeyman)

$93.63 $97.19 $100.89 $104.72 $108.70

Telecomm Engineer Specialist (Senior)

$99.11 $102.88 $106.79 $110.85 $115.06

Training and Development Specialist (Senior)

$131.08 $136.06 $141.23 $146.60 $152.17

Computer User Support Specialist (Senior)

$75.99 $78.88 $81.88 $85.00 $88.23

Computer User Support Specialist

(SME)

$79.29 $82.31 $85.43 $88.68 $92.04

Computer User Support Specialist (Journeyman)

$56.05 $58.18 $60.38 $62.68 $65.06

Service Contract Labor Standards (SCLS) Matrix

The Service Contract Labor Standards (SCLS), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

Labor Category Descriptions

Application Developer Senior

Functional Responsibility: Develop software based on requirements developed by Business Analysts, within the application development framework used by the organization. Proficiently execute the work using the tools and techniques implemented for the project. Development will be performed in support of systems analysis and design, programming, conversion and implementation support. Work directly with Systems Architect to develop and implement new third-party applications, tools, and programming libraries. Develop patterns for software construction that are used by Application Developers to build software. Development will be performed in support of systems analysis and design, programming, conversion and implementation support.

Minimum Education: Bachelors or equivalent Minimum/general experience: Four (4) years of relevant work experience

Communications Specialist I

Functional Responsibility: Provide communications and technical support across the customer's enterprise. Develop presentations, executive correspondence, articles, internal communications and training materials. Provide communications support across Web Conferencing and video. Additionally, develop policy and guidelines for information sharing. Collaborate with a communication team to provide recommendations for changes and enhancements.

Minimum Education: Associates or equivalent Minimum/general experience: Two (2) years of relevant work experience

Communications Specialist II

Service Contract Labor Standards Eligible

SCLS Equivalent Code Title Wage Determination Number

IT Specialist I System Support Specialist - 14170

2015-4265

Functional Responsibility: Lead the team to provide communications and technical support across the customer's enterprise. Develop presentations, executive correspondence, articles, internal communications and training materials. Provide communications support across Web Conferencing and video. Additionally, develop policy and guidelines for information sharing. Collaborate with a communication team to provide recommendations for changes and enhancements. May manage junior level specialists as tasks require

Minimum education: Bachelor or equivalent

Comp HW Engineer (SME)

Functional Responsibility: Research, design, develop, or test computer or computer-related equipment for commercial, industrial, military, or scien�fic use. May supervise the manufacturing and installa�on of computer or computer-related equipment and components.

Minimum Education: Bachelor or equivalent

Minimum/general experience: Eight (8) years of relevant work experience

Comp Network Architect (SME)

Functional Responsibility: Design and implement computer and informa�on networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communica�ons networks. Perform network modeling, analysis, and planning. May also design network and computer security measures. May research and recommend network and data communica�ons hardware and so�ware.

Computer Network Architect (Senior)

Functional Responsibility: Design and implement computer and informa�on networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communica�ons networks. Perform network modeling, analysis, and planning. May also design network and computer security measures. May research and recommend network and data communica�ons hardware and so�ware.

Minimum/general experience: Six (6) years of relevant work experience

Comp Programmer (SME)

Functional Responsibility: Create, modify, and test the code, forms, and script that allow computer applications to run. Work from specifications drawn up by software developers or other individuals. May assist software developers by analyzing user needs and designing software solutions. May develop and write computer programs to store, locate, and retrieve specific documents, data, and information.

Computers Systems Engineer Architect (SME)

Functional Responsibility: May work directly with the client in design, development, and execution of project. Design and develop solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions. May supervise others.

Computer Systems Engineer Architect (Senior)

Functional Responsibility: Design and develop solu�ons to complex applica�ons problems, system administra�on issues, or network concerns. Perform systems management and integra�on func�ons.

May supervise others.

Minimum/general experience: six (6) years of relevant work experience

Computer User Support Specialist (Senior)

Functional Responsibility: May work directly with the client. Provide technical assistance to computer users. Answer ques�ons or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and so�ware, including prin�ng, installa�on, word processing, electronic mail, and opera�ng systems. May supervise others.

Minimum/general experience: six (6) years of relevant work experience

Computer User Support Specialist (SME)

Functional Responsibility: May work directly with the client. Provide technical assistance to computer users. Answer ques�ons or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and so�ware, including prin�ng, installa�on, word processing, electronic mail, and opera�ng systems. Responsible for advanced and sever assistance.

Computer User Support Specialist (Journeyman)

Functional Responsibility: Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Minimum/general experience: One (1) year of relevant work experience

Delivery Manager II

Functional Responsibility: Plan, ini�ate, and manage informa�on technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects.

Plan project stages and assess business implica�ons for each stage. Monitor progress to ensure deadlines, standards, and cost targets are met.

Infrastructure Engineer II

Functional Responsibility: Build and maintain internal and external networking connec�vity within cloud Datacenters for Agency users and customers. Provide support to senior engineers, maintain tes�ng and development environments. Support the implementa�on of complex projects in DevOps, con�nuous integra�on, con�nuous development, and system opera�ons. May manage junior level engineers as tasks require.

Minimum Education: Bachelor’s degree in computer science, Engineering, or comparable experience.

Infrastructure Engineer III

Functional Responsibility: Build and maintain internal and external networking connec�vity within cloud Datacenters for Agency users and customers. Provide support to senior engineers, maintain tes�ng and development environments. Support the implementa�on of complex projects in DevOps, con�nuous integra�on, con�nuous development, and system opera�ons. May manage junior level engineers as tasks require.

Minimum Education: Bachelor’s degree in computer science, Engineering, or comparable experience.

Minimum/general experience: Eight (8) years of relevant work experience

Infrastructure Eng IV

Functional Responsibility: Lead a Cloud NetOps team build and maintain internal and external networking connectivity within cloud Datacenters for Agency users and customers Provide support to senior engineers, maintain testing and development environments. Support the implementation of complex projects in DevOps, continuous integration, continuous development, and system operations.

May manage junior level engineers as tasks require.

Minimum/general experience: Ten (10) years of relevant work experience

Infrastructure Manager

Functional Responsibility: Coordinate, organize, plan, and manage UC and infrastructure teams to ensure the stable and secure deployment & opera�on of the IT infrastructure. Including developing, maintaining, suppor�ng, and op�mizing key func�onal areas specific to customer infrastructure needs.

The Infrastructure Manager will also manage cloud services consump�on and direct ac�vi�es to resolve any issues in a �mely and accurate fashion. Keep track of current and future trends towards infrastructure enhancements.

Minimum/general experience: Fifteen (15) years of relevant work experience

IT Project Manager (Journeyman)

Functional Responsibility: Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects.

Plan project stages and assess business implications for each stage. Monitor progress to ensure deadlines, standards, and cost targets are met. May supervise others.

IT Project Manager (Senior) guide the work of technical staff. Serve as liaison between business and technical aspects of projects.

Plan project stages and assess business implica�ons for each stage. Monitor progress to ensure deadlines, standards, and cost targets are met. May supervise others.

IT Specialist I

Functional Responsibility: Provide technical support, consulting, integration project management, and maintenance support for government client site. Leverage expertise in the Unified Communications (UC) and IT fields, including VoIP, VTC, and collaboration technology end user support. Collaborate with other client and company organizations to provide technical support for internal systems and projects regarding UC technologies. Utilize the client’s ticketing system to analyze and resolve client UC and DVTC conference room issues. Partake in training opportunities to learn new expertise, maintain a high level of industry knowledge, and pass training on to others. Assist with occasional evening and weekend support.

Minimum/general experience: One (1) years of relevant work experience

Network Architect

Functional Responsibility: Design and implement computer and informa�on networks, such as local area networks (LAN), wide area networks (WAN), intranets, extranets, and other data communica�ons networks. Perform network modeling, analysis, and planning. May also design network and computer security measures. May research and recommend network and data communica�ons hardware and so�ware.

Network Engineer

Functional Responsibility: Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies. Analyzes network requirements and capacity and leads design and development activities. Provides technical leadership for the integration of network requirements, design, and technology. Incorporates new network plans, designs and systems into ongoing operations.

Develops network architecture and network design documentation. Guides network development and implementation planning through assessment or preparation of network engineering management plans and network integration and test plans. Designs and performs integration of new technologies into local and wide area networks. Provide advanced troubleshooting and problem resolution of complex network problems.

Minimum Education: Bachelors

Minimum/general experience: Five (5) years of relevant work experience

Network Engineer (Senior)

Functional Responsibility: Reviews architectural requirements in order to translate into front end development coding for public-facing and internal web applications and sites. Leads front end development team in creating, delivering, and managing products. Partners with other engineers to;

develop corresponding, realistic engineering schedules. Monitors ongoing product progress, adjusting schedules and requirements to ensure that objectives are met to deadline and budget. May manage junior level engineers as tasks require.

Program Manager

Functional Responsibility: Performs complex evaluations of existing procedures, processes, techniques, and systems related to management and contractual issues. Develops work breakdown structures and prepares charts, tables, graphs, and diagrams to assist in analyzing customer problems. Possess writing and editing skills and the ability to prepare and deliver presentations. Works proactively, takes initiative in identifying and resolving issues.

Program Technical Director

Functional Responsibility: Experience supervising all program elements to ensure the program meets or exceeds client expecta�ons. Determines the most cost-effec�ve means of achieving client goals. Serves as primary point of contact with client, assuring that the client is up to date on program status and overall progress. Guides the development of program components and acts as quality assurance officer overall program elements. responsible for organizing, direc�ng, and managing all aspects of contract opera�onal support func�ons involving mul�ple complex and inter-related project tasks that o�en require managing teams of contractor personnel at mul�ple loca�ons. Provide overall direc�on of program ac�vi�es.

Manage and maintain contractor interface with the COR and senior levels of the customer’s organiza�on.

Minimum/general experience: Fifteen (15) years of relevant work experience

Project Lead (Senior) guide the work of technical staff. Serve as liaison between business and technical aspects of projects.

Plan project stages and assess business implica�ons for each stage. Monitor progress to ensure deadlines, standards, and cost targets are met.

Software Developer Systems Software (SME)

Functional Responsibility: Research, design, develop, and test opera�ng systems-level so�ware, compilers, and network distribu�on so�ware for medical, industrial, military, communica�ons, aerospace, business, scien�fic, and general compu�ng applica�ons. Set opera�onal specifica�ons and formulate and analyze so�ware requirements. May design embedded systems so�ware. Apply principles and techniques of computer science, engineering, and mathema�cal analysis.

Systems Engineer (Principal)

Functional Responsibility: Possesses and applies a comprehensive UC knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others.

Systems Engineer (VoIP)

Functional Responsibility: Related experience as a subject mater expert in Audio / Visual backend VoIP.

This posi�on requires experience in suppor�ng all aspects of videoconferencing including call set up, end user training, troubleshoo�ng and follows through on escala�on of trouble incidents occurring during �cket incidents. Experience in troubleshoo�ng, upgrading so�ware and repairing audio visual equipment.

Systems Engineer (VTC)

Functional Responsibility: Related experience as a subject matter expert in Audio / Visual backend VTC or UC Infrastructures and architecture. This position requires experience in supporting all aspects of videoconferencing including call set up, end user training, troubleshooting and follows through on escalation of trouble incidents occurring during ticket incidents. Experience in troubleshooting, upgrading software and repairing audio visual equipment.

Systems Engineer (Senior)

Functional Responsibility: Possesses and applies a comprehensive UC knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affec�ng short-term project growth and success. Func�ons as a technical expert across mul�ple project assignments. May supervise others.

Technical Lead (Senior)

Functional Responsibility: Providing front end UC/AV/VTC support, to include managing, deploying, and troubleshooting AV/VTC equipment. Must possess skills and knowledge capable of operating UC/AV/VTC systems.

Minimum/general experience: Ten (10) years of relevant work experience

Technical Training Specialist (Senior)

Functional Responsibility: Analyze jobs and job tasks to identify job-specific required skills and knowledge. Designs, develops, and implements training programs that provide job-specific skills and knowledge. Develops all instructional materials (training program and course objectives, program and course outlines, background material, and training aids). Develops all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, on-the-job training, workshops, seminars, and/or computer based/computer aided training. Develops and implements evaluation instruments to measure student success and the efficacy of training programs and courses. Provides daily supervision and direction to staff. Experience includes developing and providing technical and end-user training on computer hardware and application software. Demonstrated ability to communicate orally and in writing.

Telecomm Engineer Specialist (Journeyman)

Functional Responsibility: Design or configure voice, video, and data communica�ons systems.

Supervise installa�on and post-installa�on service and maintenance.

Minimum Education: Associate or equivalent

Telecomm Engineer Specialist (Senior)

Functional Responsibility: Design or configure voice, video, and data communica�ons systems.

Supervise installa�on and post-installa�on service and maintenance.

Telecommunications Specialist II

Functional Responsibility: Providing front end UC/AV/VTC support, to include managing, deploying, and troubleshooting AV/VTC equipment. Must possess skills and knowledge capable of operating UC/AV/VTC systems.

Minimum/general experience: Two (2) years of relevant work experience

Telecomm Specialist III (CRTA)

Functional Responsibility: Lead a team of telecommunication specialists. Knowledge of various UC/VTC Technologies. Must exemplify exceptional communication and organization skills with limited experience in the integration of video conferencing and closely related technologies. Ability to provide back end UC/AV/VTC support to include designing and managing UC/AV/VTC equipment.

Telecommunications Specialist III (VoIP)

Technologies. Must exemplify exceptional communication and organization skills with limited experience in the integration of video conferencing and closely related technologies. Ability to provide back end UC/AV/VTC support to include designing and managing UC/AV/VTC equipment.

Telecommunications Specialist III (VTC Lead)

Technologies. Must exemplify exceptional communication and organization skills with limited experience in the integration of video conferencing and closely related technologies. Ability to provide back end UC/AV/VTC support to include designing and managing UC/AV/VTC equipment.

Training and Develop Specialist (Senior)

Functional Responsibility: Design and conduct training and development programs to improve individual and organiza�onal performance. May analyze training needs.

Labor Category Subs�tu�ons Informa�on

ThirdPacket Technologies, LLC. (ThirdPacket) will provide only people who meet or exceed the minimum qualifica�ons within the labor category descrip�ons stated herein. ThirdPacket recognizes that there may occasionally be a need to waive the requirements to use the best individual for the task. Therefore, waivers to the educa�on/experience requirements may be granted by either task order contrac�ng officer or contrac�ng officer technical representa�ve. If such a waiver is included in our proposal, the award of that proposal shall be deemed a grant of the waiver as well.

Allowable Subs�tu�ons

The Table below presents the allowable subs�tu�ons based on the educa�on and experience of the labor categories in the Pricelist. Experience should be professional and job related, however it does not have to be specific to the project to be accomplished. However, if a degree is used in place of experience, the degree must be related to the project or task. Addi�onally, if a cer�fica�on, voca�onal technical training, or professional license is to be subs�tuted for experience or educa�on, writen approval will be obtained from the ordering ac�vity.

Educa�on or Cer�fica�on Experience Equivalence Associate degree 3 years’ relevant experience Trade/Voca�onal School or Technical Training or Military Training in relevant field

3 years’ relevant experience

Bachelor’s degree 5 years’ relevant experience Professional or Industry Standard Technical Cer�fica�on in a relevant field. (e.g. MCSE, CCNP, CNA, CNE)

5 years’ relevant experience

Master’s degree 7 years’ relevant experience Professional License [e.g. Professional Engineer, Registered Communica�ons Distribu�on Designer (RCDD), Cer�fied Professional Logis�cian (CPL)]

7 years’ relevant experience

Note: Successful comple�on of each year of higher educa�on that has not resulted in a degree may be counted 1-for-1 for a year of experience.