MAS - Singlecomm LLC - 47QTCA24D0024

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule FSC Group: Information Technology

FSC Class: DA01 , F03. IT Services Subcategory

Contract Number: 47QTCA24D0024

Contract Period: November 27, 2023 through November 26, 2028

Contractor: SINGLECOMM LLC

2810 N PARHAM RD

STE 250

HENRICO, VA 23294-4424

Phone: 800-510-8010 singlecomm.com

Contract administrator:

Scott Swanson

Vice President, Sales scott.swanson@singlecomm.com

Phone: 800-510-8010 International: 1-623-243-9329

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Prices Shown Herein are Net (discount deducted and IFF added) www.singlecomm.com

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs SIN Title 561422/RC/STLOC Automated Contact Center

Solutions (ACCS) OLM/OLMRC/OLMSTLOC Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract.

SINs Model Number Price (GSA net w/IFF)

561422/RC/STLOC SCM-SMS2 $.01

1c. Hourly rates: N/A

2. Maximum order:

SINs Maximum Order

561422/RC/STLOC $500,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic delivery only within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. territories.

5. Point(s) of production: United States

6. Discount from list prices or statement of net price. Prices shown are Government net prices – the discounts have been deducted and the IFF has been added.

7. Quantity discounts. 1.5% for order over $250K NTE $500K

8. Prompt Payment terms. .05% 10 days , Net 30

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. Shipped 30 Days ARO

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Contact Contractor or To Be Determined at the Task Order level

10c. Overnight and 2-day delivery. Contact Contractor or To Be Determined at the Task Order level 1

10d. Urgent Requirements. Contact Contractor or To Be Determined at the Task Order level

11. F.O.B. point(s). Destination

12a. Ordering address: 2810 N PARHAM RD STE 250 HENRICO, VA 23294-4424

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address: 2810 N PARHAM RD STE 250 HENRICO, VA 23294-4424

14. Warranty provision. 12-months includes updates, fixes and bugs at no additional cost to the ordering activity Return-restocking policy not offered.

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g.

contractor’s website or other location.) The EIT standards can be found at: singlecomm.com/508

23. Unique Entity Identifier (UEI) number: VPRTW8KBV5K7

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM valid through July 14, 2024

25. Commercial Supplier Agreement/ End-User License Agreement (EULA): Please see page 6 for review of the GSA approved EULA/ Terms of Service Agreement (TOS)

GSA PRICELIST - SIN 561422--AUTOMATED CONTACT CENTER SOLUTIONS

MFR NAME MFR

PART

NO

VENDOR

PART

NO

PRODUCT

NAME

PRODUCT

DESCRIPTION

(Provide detailed product description)

UOI DISCOUNT

PRICE

OFFERED

TO GSA

(including

IFF)

SINGLECOMM

LLC

SCMPL-

A

SCMPL-A Platform Agent License Fee

Call Center Automated Saas Solution Active Unique Named Agents License for each agent's usage of the platform. Enables them to take and make phone calls and other communication functions. Our robust voice and omnichannel ACD lets agents communicate according to customer preference, even on social media and popular apps.

With our Single Pane unified agent desktop, agents no longer have to jump from screen-to-screen or app-to-app to access the information they need. With SingleComm, it’s one and done.

EC $ 131.18

SINGLECOMM

LLC

SCMPL-

S

SCMPL-S Platform Supervisor License Fee

Call Center Automated Saas Solution Active Unique Named Supervisors License for each supervisor's usage of the platform.

Enables them to take changes to

EC $ 47.86

the ACD (call routing, skill and group base routing), agent assignments, workflows and analytics. Build and launch custom campaigns in days instead of weeks with our intuitive drag-and-drop interface that requires no IT resources and delivers optimal customer experiences.

Whether you’re building a simple workflow or something more complex, you can make changes on the fly and get your message out faster, better and more economically than ever before. It’s the singular solution for extraordinary customer service.

SINGLECOMM

LLC

SCMPUF SCMPUF Platform Usage including Domestic Inbound/Outbound, basic IVR, Queue Time and Rollout Telephony

Call Center Automated Saas Solution Per minute billed in 6 second increments Service fee for all telco (inbound and outbound) usage, domestically (48 states), per minute. per minute access for calls routed through the software

EC $ 0.02

SINGLECOMM

LLC

SCMIOT SCMIOT International Inbound &

Call Center Automated Saas

EA $ 0.10 4

Outbound Telephony

SolutionPer minute billed in 6 second incrementsService fee for all telco (inbound and outbound) usage internationally, per minute. per minute access for calls routed through the software

SINGLECOMM

LLC

SCMST SCMST Storage of Voice Recordings

Call Center Automated Saas SolutionPer GB, per month All calls are digitally recorded and stored for future use and auditing.

The storage fee is per gigabit. cloud storage of recordings made by the software

EA $ 0.48

SINGLECOMM

LLC

SCM-

SMS2

SCM-

SMS2

SMS 2 Call Center Automated Saas Solution Per Message Sent or Received DID Fee per Short Message Service (texting) sent or received on a "local" phone number. Software generated and sent/received text messages to standard phone number

EA $ 0.01

Terms & Conditions

pg. 1

By both parties executing this agreement in writing for any of the SingleComm Services described on a relevant

Service Order, you agree to be bound by these Terms and Conditions (“Terms”). The terms “we”, “us”,” our”, refer to SingleComm LLC and/or one of its affiliates or contracting parties. The terms “you”, “your”, “Client” or

“Customer” or “Ordering Activity” refer to [Client Name], an entity authorized to order from the GSA Schedule.

We may revise, amend, or modify the non-material Terms at any time and in any manner upon 60 days prior written notice to you. MaterialTerms may only be revised, amended, or modified by SingleComm after the expiration of the Term of this Agreement and with a signed written Agreement of new Terms by Client.

1. Services. SingleComm is a telephony software provider that provides software-as-a–service telephony and marketing tools. The Services we shall provide you are listed on the Service Order and any other attachments to this Agreement (the “Service Order”).

2. Use of the Services.

2.1 Reservation of Rights. Subject to the limited rights expressly granted hereunder, SingleComm reserves all rights, title and interest in and to the Service and all training materials, diagrams, test plans, call flows, and other materials provided or disclosed to Customer in the course of providing Services, including but not limited to any deliverables provided pursuant to any Statements of Work hereto, (the “SingleComm Materials”), including all related intellectual property rights and all derivatives, enhancements, or improvements thereof. No rights are granted to Customer hereunder other than as expressly set forth herein.

2.2 Restrictions. Customer shall not (i) modify, copy, reproduce, distribute, republish, download, display, post or transmit in any form or by any means, including but not limited to electronic, mechanical, photocopying, recording or other means or create derivative works based on the Service or the SingleComm

Materials; (ii) frame or mirror any content forming part of the Service; (iii) disassemble, reverse compile, or reverse engineer the Service or the SingleComm Materials (as applicable to such SingleComm Materials); or (iv) access the

Service or the SingleComm Materials in order to (A) build a competitive product or service, or (B) copy any ideas, features, functions, or graphics of the Service or the SingleComm Materials.

2.3 Feedback and Improvements. SingleComm shall have a royalty-free, worldwide, transferable, sublicensable, irrevocable, perpetual license to use or incorporate into the Service or SingleComm Materials any suggestions, enhancement requests, recommendations or other feedback provided by Customer or its users relating to the Service.

3. Payment Obligations. Payment is due prior to Activation of your account. You agree to pay us the fees and charges listed on the Service Order including applicable surcharges, long distance (i.e. Canada, AK, HI and territories of Caribbean) and other regulatory related charges within 30 days of the date of your monthly invoice.

We shall state separately on invoices taxes excluded from the fees, and you agree either to pay the amount of the taxes or provide evidence necessary to sustain an exemption, in accordance with FAR 52.229-1 and FAR 52.229-3.

Acceptance of late or partial payments (even if marked "paid in full") does not waive our right to collect all amounts that you owe us. We may bill an additional charge to reinstate a suspended or terminated account. In addition to any other remedies under this Agreement, any sum not paid by Customer to SingleComm within thirty

(30) days of the date of invoice shall incur the late charge as authorized by the Prompt Payment Act (31 USC 3901 et seq) and Treasury regulations at 5 CFR 1315.

4. Term; Termination. The term of this Agreement shall begin on the day we notify you that your service is active (“Activation”) (usually 5-10 business days after the mutual execution of the Agreement) through the Term listed on the Service Order. Upon the expiration of the Term, you can either extend the Term on such terms as are mutually agreeable to SingleComm and you (and be bound for the balance of the Term, as extended), or, in the alternative, not extend the Term, in which case SingleComm shall have the right to terminate this Agreement at any time or modify the terms of this Agreement in its sole and absolute discretion.

5. Default. The following shall be deemed to be events of default under this Agreement: (i) any failure to perform any of the obligations of Customer under this Agreement, including the failure to pay in full any sum due within thirty (30) days from date of invoice; (ii) Your assignment or attempted assignment of the Agreement or any interest therein, without SingleComm’s prior written consent; (iii) an order, notice or any instruction by a government entity with appropriate jurisdiction that the services or the relationship between Customer and

SingleComm are contrary to law or regulation; (iv) misuse, abuse, illegal or fraudulent use of TFNs; (v) Customer’s insolvency, corporate reorganization, arrangement with creditors, receivership, dissolution or institution of bankruptcy proceedings by or against you. Upon the termination of this Agreement, you shall no longer have the right to use the Services. If we terminate this Agreement, you hereby release us from any loss caused by the termination and/or failure to enter into a new Agreement, including but not limited to monies spent on advertising, marketing, and/or promotion of telephone numbers or communication paths associated with the

Service.

6. Limitation on Liability; Indemnification. The foregoing limitation of liability shall not apply to (1) personal injury or death resulting from Licensor’s negligence; (2) for fraud; or (3) for any other matter for which liability cannot be excluded by law. No partner, manager, member, officer, director, shareholder or agent of SingleComm shall be liable hereunder for the failure by SingleComm to perform any of its obligations hereunder. In no event shall we be liable for loss of profits, consequential or punitive damages; damages shall be limited to reimbursement of licensing Fees during the period Customer can prove any damage occurred. Your use of our

Service creates no joint venture or partnership between us and we shall have no control over or any knowledge of the conduct of your business. THIS AGREEMENT SHALL NOT IMPAIR THE U.S. GOVERNMENT’S RIGHT TO RECOVER

FOR FRAUD OR CRIMES ARISING OUT OF OR RELATED TO THIS CONTRACT UNDER ANY FEDERAL FRAUD STATUTE, INCLUDING THE FALSE CLAIMS ACT, 31 U.S.C. 3729-3733. FURTHERMORE, THIS CLAUSE SHALL NOT IMPAIR NOR

PREJUDICE THE U.S. GOVERNMENT’S RIGHT TO EXPRESS REMEDIES PROVIDED IN THE GSA SCHEDULE CONTRACT

(E.G., GSAR CLAUSE 552.238-81 – PRICE REDUCTIONS, CLAUSE 52.212-4(w)(viii) –INDEMNIFICATION, AND CLAUSE

552.215-72 – PRICE ADJUSTMENT – FAILURE TO PROVIDE ACCURATE INFORMATION).

7. Disclaimer. We are not a telephone company or internet provider, and you are therefore aware that

SingleComm cannot guarantee network or internet service quality; you hereby release SingleComm from all liability relating thereto. SingleComm provides software permitting customers to make outbound calls and take inbound calls. You understand that it is entirely your responsibility to use the Services in compliance with all federal, state, and local telemarketing and privacy laws. Further, SingleComm provides software permitting customers to record calls. Customer is aware that there are local, state and federal laws, rules and regulations regarding the recording of telephone calls, including but not limited to the obligation to notify the caller that the call is being or may be recorded. SingleComm assumes no liability for Customer’s failure to comply with such local, state and federal laws, rules and regulations. SINGLECOMM warrants that the SOFTWARE will, for a period of sixty(60) days from the date of your receipt, perform substantially in accordance with SOFTWARE written materials accompanying it. EXCEPT AS EXPRESSLY SET FORTH IN THE FOREGOING, SINGLECOMM HEREBY DISCLAIMS ALL

EXPRESS OR IMPLIED REPRESENTATIONS, EXPRESS OR IMPLIED WARRANTIES, GUARANTIES, AND CONDITIONS

WITH REGARD TO THE SERVICE, THE SINGLECOMM MATERIALS AND THE SERVICES WHICH ARE PROVIDED “AS IS”

INCLUDING BUT NOT LIMITED TO ALL GUARANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A

PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND QUALITY OF SERVICE. THIS AGREEMENT DOES NOT LIMIT

OR DISCLAIM ANY OF THE WARRANTIES SPECIFIED IN THE GSA MULTIPLE AWARD SCHEDULE (MAS) CONTRACT

UNDER FAR 52.212-4(O). IN THE EVENT OF A BREACH OF WARRANTY, THE U.S. GOVERNMENT RESERVES ALL

RIGHTS AND REMEDIES UNDER THE CONTRACT, THE FEDERAL ACQUISITION REGULATIONS, AND THE CONTRACT

DISPUTES ACT, 41 U.S.C. 7101-7109.

8. Confidentiality. Under the Agreement, each party may have access to information that is confidential to the other party (“Confidential Information”). When the end user is the Federal Government, neither this

Agreement nor the pricing terms are confidential information notwithstanding any such markings. Confidential

Information shall include Customer’s business, customer, and financial information, the Service and any technology used in the providing the Service, the SingleComm Materials and any information that is clearly identified in writing at the time of disclosure as confidential, as well as any written or oral information that, based on the circumstances under which it was disclosed, a reasonable person would believe to be confidential.

Notwithstanding the foregoing, Confidential Information shall not include information that is (a) already known to the receiving party prior to the time of the disclosure by the disclosing party, (b) becomes publicly known and made generally available through no action or inaction of the receiving party, (c) is already in the possession of the receiving party at the time of the disclosure by the disclosing party as shown by the receiving party’s file and records immediately prior to the time of the disclosure and is not subject to any obligations of confidentiality, (d) is obtained by the receiving party from a third party without a breach of such third party’s obligations of confidentiality, (e) is approved for release by written authorization of the disclosing party; or (f) can be shown to have been developed independently by the receiving party without use of or reference to the disclosing party's

Confidential Information as shown by documents and other competent evidence in the receiving party’s possession. The Confidential Information disclosed by either party constitutes the confidential and proprietary information of the disclosing party and the receiving party shall retain such Confidential Information in strict confidence and not disclose to any third parties, except its consultants, employees, attorneys, Board members, and financial advisors who have an obligation to keep such information confidential. Each party agrees to treat all

Confidential Information of the other party in the same manner as it treats its own proprietary information, but in no case will the degree of care for treating such information be less than reasonable care. In the event of breach of any of the provisions of this section, the non-breaching party shall be entitled to seek equitable relief to protect its interests, including but not limited to preliminary and permanent injunctive relief. Singlecomm recognizes that

Federal agencies are subject to the Freedom of Information Act, 5 U.S.C. 552, which may require that certain information be released, despite being characterized as “confidential”.

9. Notices. Notices shall be in writing to the other party, by: return receipt email, facsimile, overnight or certified mail to the signatories on the Service Order, unless the parties are subsequently notified of any changes regarding the aforementioned.

10. General. This Service is governed by and construed under the laws of the United States without regard to choice of law principles. If any parts of these Terms are held invalid or unenforceable, that part is interpreted consistent with Applicable Laws as nearly as possible to reflect the original intentions of the parties and the rest of these Terms remains in full force and effect. Section headings are for descriptive purposes only and are not used to interpret these Terms. These Terms and Conditions replace all prior written or spoken Terms, representations, promises or understandings between you and us with respect to your use of our Services. Notwithstanding any other provision in any agreement to the contrary, SingleComm shall have the right to disclose to the public the fact that Customer is a client of SingleComm. The provisions of the Terms that are contemplated to be enforceable shall survive your termination of Service. These Terms are subject to any applicable federal law (collectively, "Applicable Laws"). If there is a conflict, Applicable Laws shall govern these Service Terms.

IN WITNESS WHEREOF, the parties hereto, through their duly authorized officers, have executed this Agreement as of the effective date first set forth above.

SingleComm LLC [Client]

By: ______________________ By: ________________________

Name: Michael Puccinelli Name: ________________________

Title: CEO Title: ________________________

Date: ______________________ Date: ________________________

SingleComm EULA (2)