MAS - Gencetek LLC - 47QTCA23D00E9

GSA Authorized Multiple Award Schedule Price List GenceTek Contract Number: 47QTCA23D00E9

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

Authorized Federal Supply Schedule Price List SIN 54151S - Information Technology Professional Services SIN OLM – Order Level Materials Multiple Award Schedule Contract Number: 47QTCA23D00E9

Base Contract Period: September 21, 2023 – September 20, 2028

GenceTek LLC

1124 Turnberry Lane

Wilmington, NC 28405 www.GenceTek.com

Business Size: Woman-owned, Economically Disadvantaged, Veteran Owned, Service-Disabled Veteran-Owned Small Business.

GenceTek LLC is a Mentor-Protégé Joint Venture between the following joint venture partners:

Spahr Solutions Group LLC (Protégé), GSA MAS No. 47QTCA23D00DX (SINs 54151S, 54151SRC, OLM, OLMRC) and

TekSynap Corporation (Mentor), GSA MAS No. 47QTCA19D00CN (SINs 54151S, 54151HACS, 54151HEAL, 541519ICAM, 541519PIV, 541219, 541611, 541612HC, 541612LOB, 518210C, 541990AV, 611430, ANCILLARY, OLM)

The joint venture partner(s) are prohibited from submitting competing quotations for FSS program orders and BPAs using either their own FSS program contract(s) or any joint venture FSS program contract(s) for which they are a joint venture partner.

Price List current through Mod PS-0008 award dated 21 February 2025.

Price List Version Number 4

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for

GSA Advantage!® is: https://www.GSAAdvantage.gov.

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

FEDERAL SUPPLY CLASSIFICATION (FSC) CODES - APPLICABLE TO ALL SINS

FSC/PSC DA01 IT AND TELECOM - BUSINESS APPLICATION/APPLICATION DEVELOPMENT

SUPPORT SERVICES (LABOR)

Period Covered by Contract: Base: 9/21/2023 – 9/20/2028 ___Option Period 1: 9/21/2028 – 9/20/2033 ___Option Period 2: 9/21/2033 – 9/20/2038 ___Option Period 3: 9/21/2038 – 9/20/2043

KEY POINTS OF CONTACT

Contract Administration: Marketing: Industrial Funding Fee:

Name: Jacqueline M. Soltero Title: Sr. Contracts Administrator Address: GenceTek LLC 1124 Turnberry Lane Wilmington, NC 28405 Phone: 833-780-5900 Email: Jacqui.Soltero@GenceTek.com

Name: Irene Glaeser Title: CEO Address: GenceTek LLC 1124 Turnberry Lane Wilmington, NC 28405 Phone: 571-281-2017 Email: Irene.Glaeser@GenceTek.com

Name: Al Glaeser Title: President Address: GenceTek LLC 1124 Turnberry Lane Wilmington, NC 28405 Phone: 571-281-2017 Email: Al.Glaeser@GenceTek.com

Note 1: Offerors and Agencies are advised that the Multiple Award Schedule (MAS) is not to be used as a means to procure services which properly fall under the Brooks Act. These services include, but are not limited to, architectural, engineering, mapping, cartographic production, remote sensing, geographic information systems, and related services. FAR 36.6 distinguishes between mapping services of an A/E nature and mapping services which are not connected nor incidental to the traditionally accepted A/E Services.

Note 2: This solicitation is not intended to solicit for the reselling of IT Professional Services, except for the provision of implementation, maintenance, integration, or training services in direct support of a product. Under such circumstances the services must be performed by the publisher or manufacturer or one of their authorized agents.

TABLE OF CONTENTS

FEDERAL SUPPLY CLASSIFICATION (FSC) CODES - APPLICABLE TO ALL SINS

KEY POINTS OF CONTACT

CUSTOMER INFORMATION

1. Awarded SPecial item numbers (SINs)

2. MAXIMUM ORDER

3. MINIMUM ORDER

4. GEOGRAPHIC SCOPE CONTRACT

5. POINT(S) OF PRODUCTION

6. DISCOUNT FROM LIST PRICES OR STATEMENT OF NET PRICE

7. QUANTITY DISCOUNTS

8. PROMPT PAYMENT TERMS

9. FOREIGN ITEMS

10. DELIVERY

11. F.O.B. POINT

13. PAYMENT ADDRESS

14. WARRANTY PROVISION

15. EXPORT PACKAGING CHARGES

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE AND REPAIR

17. TERMS AND CONDITIONS OF INSTALLATION

18a. TERMS AND CONDITIONS OF REPAIR PARTS

18B. TERMS AND CONDITIONS FOR ANY OTHER SERVICES

19. LIST OF SERVICE DISTRIBUTION POINTS

20. LIST OF PARTICIPATING DEALERS

21. PERVENTATIVE MAINTENANCE

22a. SPECIAL ATTRIBUTES

22B. SECTION 508 COMPLIANCE STATEMENT

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT

(SAM) DATABASE

SERVICES PRICE LIST

LABOR CATEGORY DESCRIPTIONS AND EDUCATION & EXPERIENCE REQUIREMENTS ...... Error!

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BLANKET PURCHASE AGREEMENT (BPAs)

CONTRACTOR TEAM ARRANGEMENTS

CUSTOMER INFORMATION

SPECIAL NOTICE TO AGENCIES: Small Business Participation

SBA strongly supports the participation of small business concerns in the Federal Acquisition Service. To enhance Small Business Participation SBA policy allows agencies to include in their procurement base and goals, the dollar value of orders expected to be placed against the Federal Supply Schedules, and to report accomplishments against these goals.

For orders exceeding the micro purchase threshold, FAR 8.404 requires agencies to consider the catalogs/pricelists of at least three schedule contractors or consider reasonably available information by using the GSA Advantage!

on-line shopping service (www.gsaadvantage.gov). The catalogs/pricelists, GSA Advantage! and the Federal Acquisition Service Home Page (www.gsa.gov/fas) contain information on a broad array of products and services offered by small business concerns.

This information should be used as a tool to assist ordering activities in meeting or exceeding established small business goals. It should also be used as a tool to assist in including small, small disadvantaged, and women-owned small businesses among those considered when selecting pricelists for a best value determination.

For orders exceeding the micro purchase threshold, customers are to give preference to small business concerns when two or more items at the same delivered price will satisfy their requirement.

1. AWARDED SPECIAL ITEM NUMBERS (SINS)

1a. SIN Labor Categories & Rates

54151S See pages 7 - 8

1b. Lowest Price Model Number: N/A

1c. Description of All Corresponding Job Titles, Experience, Functional Responsibility and Education: See Labor Category Descriptions found on pages 9 - 32.

2. MAXIMUM ORDER

(All dollar amounts are exclusive of any discount for prompt payment.)

The Maximum Order value without negotiations for the following Special Item Numbers (SINs) is $500,000:

Special Item Number 54151S – Information Technology Professional Services

3. MINIMUM ORDER

The minimum dollar value of orders to be issued is $100.

4. GEOGRAPHIC SCOPE CONTRACT

Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories. Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.

Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC, Alaska, Hawaii, Puerto Rico, and U.S. Territories.

Offerors are requested to check one of the following boxes:

[] The Geographic Scope of Contract will be domestic and overseas delivery.

[ ] The Geographic Scope of Contract will be overseas delivery only.

[ ] The Geographic Scope of Contract will be domestic delivery only.

5. POINT(S) OF PRODUCTION

Determined by individual orders.

6. DISCOUNT FROM LIST PRICES OR STATEMENT OF NET PRICE

Prices are net prices and include all discounts and fees.

7. QUANTITY DISCOUNTS

A 1% discount is offered on orders that are $250K and above.

8. PROMPT PAYMENT TERMS

1% NET 10 terms [Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.]

9. FOREIGN ITEMS

None.

10. DELIVERY

a. TIME OF DELIVERY: Negotiated with the Ordering Agency at the Task Order level.

b. EXPEDITED DELIVERY: Negotiated with the Ordering Agency at the Task Order level.

c. OVERNIGHT AND 2-DAY DELIVERY: Contact the Contractor for Overnight and 2-day rates.

d. URGENT REQUIREMENTS: Ordering agencies can request accelerated delivery for urgent requirements.

11. F.O.B. POINT

Destination.

12. ORDERING

a. Ordering Address:

GenceTek LLC

Wilmington, NC 28405

The following contact information can be used by ordering activities to obtain technical and/or ordering assistance:

Contact Name: Jacqui Soltero, Sr. Contracts Administrator Contact Information: 833-780-5900 Contact email: Jacqui.Soltero@GenceTek.com

b. Ordering Procedures:

Ordering agencies shall use the ordering procedures of Federal Acquisition Regulation (FAR) 8.405-3 when placing an order or establishing a Blanket Purchase Agreement (BPA) for supplies or services.

13. PAYMENT ADDRESS

GenceTek LLC

Wilmington, NC 28405

14. WARRANTY PROVISION

(a) For the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the entire schedule contract:

1. Time of delivery/installation quotations for individual orders.

2. Technical representations and/or warranties of products concerning performance, total system performance and/or configuration, physical, design and/or functional characteristics and capabilities of a product/equipment/ service/software package submitted in response to requirements which result in orders under this schedule contract.

3. Any representations and/or warranties concerning the products made in any literature, description, drawings and/or specifications furnished by the Contractor.

(b) The above is not intended to encompass items not currently covered by the GSA Schedule contract.

(c) The maintenance/repair service provided is the standard commercial terms and conditions for the type of products and/or services awarded.

15. EXPORT PACKAGING CHARGES

N/A

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE AND REPAIR

N/A

17. TERMS AND CONDITIONS OF INSTALLATION

The Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall receive less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act apply.

The ordering activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 132-8 or 132-9.

18A. TERMS AND CONDITIONS OF REPAIR PARTS

N/A

18B. TERMS AND CONDITIONS FOR ANY OTHER SERVICES

N/A

19. LIST OF SERVICE DISTRIBUTION POINTS

N/A

20. LIST OF PARTICIPATING DEALERS

N/A

21. PERVENTATIVE MAINTENANCE

N/A

22A. SPECIAL ATTRIBUTES

N/A

22B. SECTION 508 COMPLIANCE STATEMENT

GenceTek certifies that in accordance with 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), FAR 39.2, and the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR 1194) General Services Administration (GSA), that all IT hardware/software/services are 508 compliant:

Yes X No ______

Section 508 compliance information is available for the information and communications technology (ICT) products and services offered website address (URL): www.GenceTek.com

The EIT standard can be found at: www.Section508.gov/.

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER

KHCVF2K6RVX7

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT

(SAM) DATABASE

Contractor has an active registration in the System for Award Management (SAM) database.

SERVICES PRICE LIST

HOURLY PRICE OFFERED TO GSA (Including IFF)

SIN JOB TITLE

Base Year One

9/21/23 – 9/20/24

Base Year Two

9/21/24 – 9/20/25

Base Year Three

9/21/25 – 9/20/26

Base Year Four

9/21/26 – 9/20/27

Base Year Five

9/21/27 – 9/20/28

IT Professional Services (SIN 54151S) 54151S Project Manager $119.74 $124.53 $129.51 $134.69 $140.08 54151S Task Manager $105.50 $109.72 $114.12 $118.68 $123.43 54151S **Technician I $39.57 $41.15 $42.79 $44.50 $46.29 54151S **Technician II $46.20 $48.05 $49.97 $51.97 $54.05 54151S **Technician III $53.85 $56.01 $58.25 $60.57 $62.99 54151S Technician IV $66.32 $68.97 $71.73 $74.60 $77.58 54151S Technician V $81.43 $84.69 $88.07 $91.60 $95.26 54151S Service Desk Analyst I $38.82 $40.37 $41.98 $43.67 $45.41 54151S Service Desk Analyst II $45.26 $47.07 $48.96 $50.91 $52.95 54151S Service Desk Analyst III $56.01 $58.25 $60.57 $62.99 $65.51 54151S Service Desk Manager IV $67.51 $70.22 $73.03 $75.95 $78.99 54151S Service Desk Manager V $82.82 $86.14 $89.58 $93.17 $96.90 54151S System Administrator I $69.08 $71.84 $74.71 $77.70 $80.81 54151S System Administrator II $73.35 $76.28 $79.34 $82.51 $85.81 54151S System Administrator III $96.18 $100.03 $104.03 $108.19 $112.52 54151S System Administrator IV $105.81 $110.04 $114.44 $119.01 $123.77 54151S System Administrator V $129.65 $134.83 $140.22 $145.83 $151.67 54151S Network Analyst I $56.59 $58.86 $61.22 $63.67 $66.22 54151S Network Analyst II $75.55 $78.57 $81.71 $84.98 $88.37 54151S Network Analyst III $96.90 $100.78 $104.81 $109.00 $113.36 54151S Network Analyst IV $111.76 $116.23 $120.88 $125.71 $130.74 54151S Network Analyst V $136.87 $142.35 $148.04 $153.96 $160.12 54151S Security Analyst I $61.74 $64.20 $66.77 $69.44 $72.22 54151S Security Analyst II $81.51 $84.78 $88.17 $91.70 $95.37 54151S Security Analyst III $103.66 $107.81 $112.12 $116.60 $121.27 54151S Security Analyst IV $116.06 $120.71 $125.53 $130.55 $135.77 54151S Security Analyst V $139.68 $145.27 $151.08 $157.13 $163.42 54151S Software Analyst I $58.90 $61.26 $63.71 $66.26 $68.91 54151S Software Analyst II $77.78 $80.90 $84.13 $87.50 $90.99 54151S Software Analyst III $100.78 $104.82 $109.01 $113.37 $117.90 54151S Software Analyst IV $112.84 $117.36 $122.06 $126.94 $132.02 54151S Software Analyst V $137.12 $142.60 $148.30 $154.24 $160.40 54151S Mission Analyst I $69.77 $72.55 $75.46 $78.48 $81.62 54151S Mission Analyst II $75.55 $78.57 $81.71 $84.98 $88.37 54151S Mission Analyst III $91.97 $95.65 $99.48 $103.46 $107.60

HOURLY PRICE OFFERED TO GSA (Including IFF)

SIN JOB TITLE

Base Year One

9/21/23 – 9/20/24

Base Year Two

9/21/24 – 9/20/25

Base Year Three

9/21/25 – 9/20/26

Base Year Four

9/21/26 – 9/20/27

Base Year Five

9/21/27 – 9/20/28

54151S Mission Analyst IV $97.37 $101.27 $105.32 $109.53 $113.91 54151S Mission Analyst V $116.52 $121.18 $126.03 $131.06 $136.30 54151S System Architect $165.86 $172.49 $179.40 $186.57 $194.04 54151S Subject Matter Expert I $177.82 $184.94 $192.33 $200.03 $208.03 54151S Subject Matter Expert II $208.96 $217.32 $226.02 $235.05 $244.45 54151S Subject Matter Expert III $266.84 $277.51 $288.61 $300.16 $312.17 54151S Configuration Management & Data Specialist I $78.99 $82.15 $85.43 $88.85 $92.40 54151S Configuration Management & Data Specialist II $111.41 $115.87 $120.50 $125.32 $130.34 54151S Quality Assurance Manager II $74.49 $77.47 $80.57 $83.80 $87.15 54151S Quality Assurance Manager III $94.34 $98.12 $102.05 $106.13 $110.37 54151S Implementation Manager $119.75 $124.53 $129.51 $134.69 $140.08 54151S Principal Wireless Engineer $136.87 $142.35 $148.04 $153.96 $160.12 54151S Wireless Engineer II $96.90 $100.78 $104.81 $109.00 $113.36 54151S Wireless Engineer III $111.76 $116.23 $120.88 $125.71 $130.74 54151S IT Site Manager $81.51 $84.78 $88.17 $91.70 $95.37 54151S Information Technology Engineer III - $92.63 $95.32 $98.09 $100.93 54151S Information Technology Specialist I - $84.63 $87.09 $89.62 $92.22 54151S Information Technology Specialist III - $88.08 $90.64 $93.27 $95.97 54151S Mission Analyst - $155.66 $160.17 $164.82 $169.59 54151S Network Engineer - $174.55 $179.61 $184.82 $190.18 54151S Program Manager - $238.08 $244.98 $252.08 $259.40 54151S Project Manager - $183.01 $188.32 $193.78 $199.41 54151S Subject Matter Expert - $226.55 $233.12 $239.88 $246.83 54151S Systems Engineer - $184.66 $190.03 $195.54 $201.21

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

LABOR CATEGORY DESCRIPTIONS AND EDUCATION & EXPERIENCE REQUIREMENTS

This section presents descriptions of service offerings by labor categories for GenceTek LLC. When determining the qualifications of an individual to fill one of the positions offered, substitutions for the education and experience requirements may be made as shown in Figure 1, Allowable Substitutions of Education and Experience.

The minimum education and experience will be met when the educational equivalencies in the tables below are considered.

Figure 1: Allowable Substitutions of Education and Experience

Additional educational achievements in excess of requirements can be substituted for experience requirements:

Required Education

Actual Education Obtained

Additional Years of Experience

MA/MS BA/BS 4

MA/MS HS/GED 6

BA/BS HS/GED 2

HS/GED None 2

Labor Category: Project Manager (SIN 54151S) Minimum/General Experience:

Combination of eight years information technology experience, including three years of experience in a management or supervisory capacity, plus three years of experience in the functional area of the project to be managed.

Functional Responsibility:

Provides technical, administrative, and operational leadership to assigned task(s); supervises assigned staff;

performs additional duties as assigned. Responsible for planning and executing a project. Prepares and maintains the project schedule and budget. Prepares and delivers status reports to the customer. Primary point of contact for the customer. Oversees all work and takes corrective action as necessary to ensure project success. Manages staffing, budget, prioritization, and other personnel matters. Capable of managing multiple task teams to support project objectives. May serve as technical lead for the project.

Minimum Education:

Bachelor’s degree in Business Management, Computer Science, Engineering or in the project’s functional area.

Labor Category: Task Manager (SIN 54151S)

Combination of six years information technology experience, including one year of experience in a management or technical leadership capacity, plus three years of experience in the functional area of the project to be managed.

Functional Responsibility:

Provides technical, administrative, and operational leadership to assigned task(s); supervises assigned staff;

performs additional duties as assigned. Prepares and delivers status reports to the customer. Primary point of contact for the customer. Oversees all work and takes corrective action as necessary to ensure project success.

Manages staffing, budget, prioritization, and other personnel matters. May serve as technical lead for the project.

Bachelor’s degree in Business Management, Computer Science, Engineering or in the project’s functional area.

Labor Category: Technician I (SIN 54151S) Minimum/General Experience:

One year of experience in Personal Computer/Local Area Network (PC/LAN) communications hardware and software. Knowledge of desktop operating systems and applications. Knowledge of the principles, methods, and techniques used in systems administration and support. Basic knowledge of routers, switches, patch panels, concentrators, associated terminals, and related hardware and software.

Functional Responsibility:

Monitors and responds to complex technical hardware and software problems utilizing a variety of testing tools and techniques. May support equipment deployment and network cabling activities.

High School Diploma, Technical Certification, or Graduate of Technical/Trade School

Labor Category: Technician II (SIN 54151S)

Two years of experience in Personal Computer/Local Area Network (PC/LAN) communications hardware and software. Knowledge of desktop operating systems and applications. Knowledge of the principles, methods, and techniques used in systems administration and support. Basic knowledge of routers, switches, patch panels, concentrators, associated terminals, and related hardware and software.

Functional Responsibility:

Monitors and responds to complex technical hardware and software problems utilizing a variety of testing tools and techniques. May support equipment deployment and network cabling activities.

High School Diploma, Technical Certification, or Graduate of Technical/Trade School

Labor Category: Technician III (SIN 54151S)

Five years of experience in Personal Computer/Local Area Network (PC/LAN) communications hardware and software. Knowledge of desktop operating systems and applications. Knowledge of the principles, methods, and techniques used in systems administration and support. Knowledge of routers, switches, patch panels, concentrators, associated terminals, and related hardware and software.

Functional Responsibility:

Monitors and responds to complex technical hardware and software problems utilizing a variety of testing tools and techniques. Works independently on assigned tasks. May lead technical teams of technicians to accomplish broader objectives.

Bachelor’s Degree, Technical Certification, or Graduate of Technical/Trade School

Labor Category: Technician IV (SIN 54151S) Minimum/General Experience:

Eight years of experience in Personal Computer/Local Area Network (PC/LAN) communications hardware and software. Knowledge of desktop operating systems and applications. Knowledge of the principles, methods, and techniques used in systems administration and support. Knowledge of routers, switches, patch panels, concentrators, associated terminals, and related hardware and software.

Functional Responsibility:

Monitors and responds to complex technical hardware and software problems utilizing a variety of testing tools and techniques. Develop task lists and assigns work. Lead technical teams and shifts of technicians to accomplish broader objectives.

Labor Category: Technician V (SIN 54151S)

Ten years of experience in Personal Computer/Local Area Network (PC/LAN) communications hardware and software. Command of desktop operating systems and applications. Command and Knowledge of the principles, methods, and techniques used in systems administration and support. Knowledge of routers, switches, patch panels, concentrators, associated terminals, and related hardware and software.

Functional Responsibility:

Monitors and responds to complex technical hardware and software problems utilizing a variety of testing tools and techniques. Develop task lists and assigns work. Lead technical teams and shifts of technicians to accomplish broader objectives.

Labor Category: Service Desk Analyst I (SIN 54151S)

One year of experience in technical support. Proficiency in problem solving on technical issues.

Functional Responsibility:

Provides support to end users on a variety of issues. Responds to calls, email and personnel request for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Knowledgeable on commonly used concepts, practices and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions follow established procedures and do not require exercising significant independent judgement.

High School Diploma or equivalent

Labor Category: Service Desk Analyst II (SIN 54151S) Minimum/General Experience:

Two years of experience in technical support. Proficiency in problem solving on technical issues

Functional Responsibility:

Provides support to end users on a variety of issues. Identifies and resolves technical problems using know methods. Responds to calls, email and personnel request for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Knowledgeable on commonly used concepts, practices and procedures within a particular field. Relies on limited experience and judgement to plan and accomplish goals. Work under general supervision.

High School Diploma, technical certification or Help Desk Institute certificate

Labor Category: Service Desk Analyst III (SIN 54151S)

Four years of experience in technical support. Proficiency in problem solving on technical issues.

Functional Responsibility:

Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.

Responds to calls, email and personnel request for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Knowledgeable on commonly used concepts, practices and procedures within a particular field. Relies on experience and judgement to plan and accomplish goals. Performs a variety of complicated tasks. May lead tasks assigned to the Service Desk Analyst team. Reports to service desk manager or shift lead.

Associates Degree, Technical Certification or Help Desk Institute certificate

Labor Category: Service Desk Manager IV (SIN 54151S)

Six years of experience in technical support. Proficiency in problem solving on technical issues

Functional Responsibility:

Monitors daily operations of the service desk. Identifies, researches, and resolves complex technical problems.

Creates and manages escalation procedures and ensures service levels are maintained. Relies on experience and judgement to plan and accomplish goals. Perform a variety of complicated tasks. Supervise and assign the Service Desk Analyst team. Reports to a project or service desk manager and may act as shift lead for service desk.

Bachelor’s Degree, Technical Certification or Graduate of Technical/Trade School

Labor Category: Service Desk Manager V (SIN 54151S) Minimum/General Experience:

Eight years of experience in technical support. Proficiency in complex problem solving on technical issues.

Functional Responsibility:

Monitors daily operations of the service desk. Identifies, researches, and resolves complex technical problems.

Creates and manages escalation procedures and ensures service levels are maintained. Has authority for personnel actions and oversees most day-to-day operations of group. Relies on experience and judgement to plan and accomplish goals. Perform a variety of complicated tasks. Supervise the daily operations of the service desk.

Reports to a manager or head of a unit/department.

Labor Category: System Administrator I (SIN 54151S)

Proficiency with word processing, spreadsheets, database and other office software. Familiarity of relevant operating/software systems for task (e.g., Windows Server, SharePoint, Linux, Unix, Apache etc.).

Functional Responsibility:

Maintains data files and control procedures for a network application linked to a host server. Follows system security and data integrity processes. Assigns passwords and monitors use of resources. Primary job functions follow established procedures and do not require exercising significant independent judgement.

Labor Category: System Administrator II (SIN 54151S)

Proficiency with word processing, spreadsheets, database and other office software. Two years of experience in administration of relevant operating/software systems for task (e.g., Windows Server, SharePoint, Linux, Unix, Apache etc.).

Functional Responsibility:

Maintains data files and control procedures for network application linked to a host server. Responsible for system security and data integrity. Assigns passwords and monitors use of resources. Knowledgeable to run applications on department-wide or enterprise computer system.

Labor Category: System Administrator III (SIN 54151S) Minimum/General Experience:

Proficiency with word processing, spreadsheets, database and other office software. Four years of experience in administration of relevant operating/software systems for task (e.g., Windows Server, SharePoint, Linux, Unix, Apache etc.).

Functional Responsibility:

Maintains data files and control procedures for a network application linked to a host server. Responsible for system security and data integrity. Assigns passwords and monitors use of resources. Knowledgeable to run applications on department-wide or enterprise computer systems. Installs system upgrades and patches to resolve software problems. Perform backups and recovery. Work under general supervision, and reports to a project lead or manager.

Labor Category: System Administrator IV(SIN 54151S)

Proficiency with word processing, spreadsheets, database and other office software. Six years of experience in administration of relevant operating/software systems for task (e.g., Windows Server, SharePoint, Linux, Unix, Apache etc.).

Functional Responsibility:

Maintains data files and control procedures for a network application linked to a host server. Responsible for system security and data integrity. Assigns passwords and monitors use of resources. Knowledgeable to run applications on department-wide or enterprise computer systems. Installs new software, system upgrades, and patches to resolve software problems. Perform backups and recovery. Can lead and administer approved changes to systems within approved change control process.

Labor Category: System Administrator V (SIN 54151S)

Proficiency with word processing, spreadsheets, database and other office software. Eight years of experience in administration of relevant operating/software systems for task (e.g., Windows Server, SharePoint, Linux, Unix, Apache etc.).

Functional Responsibility:

Maintains data files and control procedures for a network application linked to a host server. Responsible for system security and data integrity. Assigns passwords and monitors use of resources. Knowledgeable to run applications on department-wide or enterprise computer systems. Installs new software, system upgrades, and patches to resolve software problems. Perform backups and recovery. Can lead and administer approved changes to systems within approved change control process. May have “ownership” of specific systems and have designated authority to provide input or make decisions on future direction of system functionality.

Labor Category: Network Analyst I (SIN 54151S) Minimum/General Experience:

One year of experience with communication systems or networks.

Functional Responsibility:

Supports the assembly, installation, rigging and repair of operational computer network systems. Performs a variety of telecommunications or network support functions, including trouble ticket management, service order entry, and/or configuration management. Performs scheduled system maintenance activities. Participates in the resolution of systems problems. Performs all work in accordance with established standards.

Bachelor’s degree or graduate of technical school.

Labor Category: Network Analyst II (SIN 54151S)

Two years of experience related to a specific engineering or computer science discipline such as: communications engineering electrical engineering, electronics engineer, or telecommunications, in support of communications systems or networks. Exposure to, or familiarity with, Government or industry processes, procedures, standards, methodologies, or tools as relative to information security.

Functional Responsibility:

Provides supervised support for routine activities, according to established procedures or instructions. Supports the installation, testing, maintenance, and troubleshooting of operational systems or networks. Assists with technical support for elements such as: complex processes, applications, systems, software, networks, satellites, telecommunications, facilities, or machinery. Support assistance can include, but is not limited to, elements such as: research, studies, requirements/specifications definition, analysis, assessments, planning, acquisition, design, development, integration, overseeing, testing, installation, performance tuning, operation, deployment, or maintenance. Interfaces with users during the support process and may support user training. Contributes to technical documentation. Uses basic elements of applicable methodologies, modeling/estimating techniques, tools, applications, systems, software, or databases to perform assigned tasks. Complies with the standards and organization requirements relative to cyber security.

Bachelor’s degree or graduate of technical school.

Labor Category: Network Analyst III (SIN 54151S) Minimum/General Experience:

Five years of experience related to a specific engineering or computer science, discipline such as: communications engineering, electrical engineering, electronics engineer, or telecommunications, in support of communication systems or networks. Familiarity with Government or industry processes, procedures, standards, methodologies, or tools relative to information security.

Functional Responsibility:

Provides support for work that is varied and somewhat difficult, but that involves limited responsibility. Supports the installation, testing, maintenance, and troubleshooting of operational systems or networks. Manages a variety of system/network support functions, including trouble ticket management, service order entry, and/or configuration management. Provides technical support for elements such as: complex processes, equipment, applications, systems, software, networks, satellites, telecommunications, facilities, or machinery. Support can include, but is not limited to, elements such as: research, studies, requirements/specifications definition, analysis, assessments, planning, acquisition, design, development, integration, overseeing, testing, installation, performance tuning, operation, deployment, or maintenance. Interfaces with users during the support process and may support user training. Develops/prepares technical documentation. Uses applicable methodologies, modeling/estimating techniques, tools, applications, systems, software, or databases to perform assigned tasks. Ensures compliance with the standards and organization requirements relative to cyber security. May provide staff/project supervision.

Minimum Education:

Bachelor’s degree in Engineering, Computer Science, Information Systems, Math, Physics or other technically related discipline.

Labor Category: Network Analyst IV (SIN 54151S)

Eight years of experience related to a specific, engineering or computer science, discipline such as: communications engineering, electrical engineering, electronics engineer, or telecommunications in support of telecommunication systems or networks. Experience with Government or industry processes, procedures, standards, methodologies, or tools as relative to the job.

Functional Responsibility:

Supports the planning, analysis, design, testing, and troubleshooting of networks or operational systems. Provides comprehensive technical support and/or leadership for elements such as: complex processes, applications, systems, software, networks, satellites, telecommunications, facilities, or machinery. Performs and/or leads project planning, scope, control, management, tracking, or review activities. Support includes, but is not limited to, elements such as: research, studies, requirements/specifications definition, analysis, assessments, planning, acquisition, design, development, integration, overseeing, testing, installation, performance tuning, operation, deployment, or maintenance. Interfaces with users at all levels during the support process. Performs and/or leads technical document development/preparation. Uses applicable methodologies, modeling/estimating techniques, tools, applications, systems, software, or databases at advanced levels to perform assigned tasks. Ensures compliance with, and/or may develop, the standards and organization requirements relative to cyber security. May supervise or manage tasks/projects.

Minimum Education:

Bachelor’s degree in Engineering, Computer Science, Information Systems, Math, Physics, or other technically

Commercial Job Title: Network Analyst V (SIN 54151S) Minimum/General Experience:

Ten years of experience in support of telecommunication systems or networks.

Functional Responsibility:

Provides expert technical support and/or leadership for difficult assignments in the planning, analysis, design, testing, and troubleshooting of networks or operational systems. Performs and/or leads systems planning, information planning, and analysis in support of telecommunications support functions, including trouble ticket management, service order entry, and/or configuration management. Tests processes and data models in support of the planning and analysis efforts using both manual and automated tools. Evaluates system problems of workflow, organization, and planning. Supervises that appropriate corrective action is taken. Knowledgeable of applicable telecommunications engineering techniques and the use of automated support tools. Performs all work in accordance with established standards. May supervise or manage tasks/projects.

Minimum Education:

Bachelor’s degree in Engineering, Computer Science, Information Systems, Math, Physics, or other technically

Labor Category: Security Analyst I (SIN 54151S)

One year of experience with maintenance of computer systems and networks. Experience in configuring Commercial off-the-shelf (COTS) software to operate on specific hardware. Experience in performing simple routine engineering tasks using detailed procedures and under close supervision.

Functional Responsibility:

Monitors computer and network traffic. Analyzes network traffic activity and system logs to determine cause of problem. Reports and tracks network and system problems. Resolves simple computer software and hardware problems. Coordinates with other IT groups to resolve more complex problems.

Associates Degree in Engineering/Computer Science or related field.

Labor Category: Security Analyst II (SIN 54151S)

Two years of technical information technology experience, including 2 years of information systems security experience.

Functional Responsibility:

Evaluates the security posture of computers and networks. Responds to network and system intrusive activity.

Analyzes network traffic and system logs to determine corrective action. Implements countermeasures and operates security tools. Performs remote maintenance of security agents, sensors, tools, and systems. Monitors and responds to complex technical hardware and software problems utilizing a variety of tools and techniques. Acts as the interface with vendor support service groups.

Associates Degree in Engineering/Computer Science or related field

Labor Category: Security Analyst III (SIN 54151S) Minimum/General Experience:

Five years of technical information technology experience, including 4 years of information systems security experience.

Functional Responsibility:

Performs all procedures necessary to ensure the protection of information and information systems from intentional or inadvertent access, disruption, or destruction. May be involved with databases, networks, stand-alone microcomputers, mainframes, or minicomputers. Interfaces with the user community to understand their security needs and implements procedures to provide support. Ensures that the user community understands and adheres to necessary procedures to maintain security. Conducts product evaluations to determine the level of security they provide.

Bachelor’s degree in Engineering/Computer Science or a related field.

Labor Category: Security Analyst IV (SIN 54151S)

Eight years of technical information technology experience, including 6 years of information systems security experience.

Functional Responsibility:

Performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. May be involved with databases, networks, stand-alone microcomputers, mainframes, or minicomputers. Interfaces with the user community to understand their security needs and implements procedures to provide support. Ensures that the user community understands and adheres to necessary procedures to maintain security. Conducts evaluation of the level of security provided. Conduct required security audits and certifications. Assists in the development of policy and accreditation roadmaps. Advises on compliance with federal security directives.

Bachelor’s degree in Engineering/Computer Science or a related field.

Labor Category: Security Analyst V (SIN 54151S)

Ten years of technical information technology experience, including 8 years of information systems security experience.

Functional Responsibility:

Performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. May be involved with databases, networks, stand-alone microcomputers, mainframes, or minicomputers. Interfaces with the user community to understand their security needs and implements procedures to provide support. Ensures that the user community understands and adheres to necessary procedures to maintain security. Conducts evaluation of the level of security provided. Conduct required security audits and certifications. Assists in the development of policy and accreditation roadmaps. Advises on compliance with federal security directives.

Master’s degree in Engineering/Computer Science or a related field.

Labor Category: Software Analyst I (SIN 54151S) Minimum/General Experience:

Knowledge of applications software development activities. Competent to work at a high technical level for most phases of applications systems analysis and programming activities.

Functional Responsibility:

Works under general direction. Formulates/defines system scope and objectives. Devises or modifies procedures to solve moderately complex problems considering computer equipment capacity and limitations. Codes, tests, debugs, and documents computer programs. Participates in related areas, such as database design, implementation, integration, management, and maintenance, and evaluation of commercial off-the-shelf (COTS) products.

Bachelor’s degree in Engineering/Computer Science or area related to the project’s functional requirement.

Labor Category: Software Analyst II (SIN 54151S)

Two years of technical experience in applications software development, one of which is in systems analysis.

Competent to work at a high technical level for most phases of applications systems analysis and programming activities. Knowledge of software languages, including Hypertext Markup Language (HTML), JAVA, JavaScript, Python, CSS, SQL, NoSQL, C#, Perl, or other languages as required. Competent to work in most phases of database or application development.

Functional Responsibility:

Works under general direction. Formulates/defines system scope and objectives. Devises or modifies procedures to solve moderately complex problems considering computer equipment capacity and limitations. Codes, tests, debugs, and documents computer programs. Participates in related areas, such as database or application design, implementation, integration, management, and maintenance, and evaluation of commercial off-the-shelf (COTS) products.

Bachelor’s degree in Engineering/Computer Science or area related to the project’s functional requirement.

Labor Category: Software Analyst III (SIN 54151S) Minimum/General Experience:

Five years of technical experience in applications software development, three of which are in systems analysis, and 1 year of which is acting as technical lead. Has a good understanding of the business or function for which the application is designed. Knowledge of software languages, such as HyperText Markup Language (HTML), JAVA, JavaScript, Python, CSS, SQL, NoSQL, C#, Perl, or other languages as required. Competent to work at a high level for all phases of system/database development/management.

Functional Responsibility:

Works under general direction. Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents programs.

Participates in related areas, such as design, implementation, integration, management, and maintenance of complex databases, with respect to the operating system, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, guidelines, and statistical methods; evaluation of commercial off-the-shelf (COTS) products; and analysis of hardware/software issues. May provide guidance to other developers.

Bachelor’s degree in Engineering/Computer Science or area related to the project’s functional requirement.

Labor Category: Software Analyst IV (SIN 54151S)

Eight years of technical experience in applications software development, three of which are in systems analysis, and 1 year of which is acting as technical lead. Has a good understanding of the business or function for which the application is designed. Proficient with software languages, such as HyperText Markup Language (HTML), JAVA, JavaScript, Python, CSS, SQL, NoSQL, C#, Perl or other languages as required. Competent to work at a high level for all phases of system/database development/management.

Functional Responsibility:

Plans, directs and monitors the work of team members. Sets priorities to meet the needs of users. Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents those programs. Participates in related areas, such as such as design, implementation, integration, management, and maintenance of complex databases, with respect to the operating system, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, guidelines, and statistical methods; evaluation of commercial off-the-shelf (COTS) products; and analysis of hardware/software issues. May direct the work of other developers.

Bachelor’s degree in Engineering/Computer Science or area related to the project’s functional requirement.

Labor Category: Software Analyst V (SIN 54151S) Minimum/General Experience:

Ten years of technical experience in applications software development, three of which are in systems analysis, and 1 year of which is acting as technical lead. Has a good understanding of the business or function for which the application is designed. Proficient with software languages such as HyperText Markup Language (HTML), JAVA, JavaScript, Python, CCS, SQL, NoSQL, C#, Perl or other languages as required. Competent to work at a high level for all phases of system/database development/management.

Functional Responsibility:

Plans, directs and monitors the work of team members. Sets priorities to meet the needs of users. Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, and documents those programs. Participates in related areas, such as such as design, implementation, integration, management, and maintenance of complex databases, with respect to the operating system, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, guidelines, and statistical methods; evaluation of commercial off-the-shelf (COTS) products; and analysis of hardware/software issues. Directs the work of other developers.

Master’s degree in Engineering/Computer Science or area related to the project’s functional requirement.

Labor Category: Mission Analyst I (SIN 54151S)

One year of experience solving computer, business, scientific, engineering, policy/compliance or other discipline system/process problems. Has knowledge of commonly used information technology concepts, practices, and procedures within a particular field. Follows instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision and guidance. Exposure to, or familiarity with, Government or industry processes, procedures, standards, methodologies, or tools as relative to the technical assignment.

Functional Responsibility:

Provides supervised support for routine activities, according to established procedures or instructions. Assists with technical support for elements such as: complex processes, structural elements, electric/electronic components, equipment, applications, systems, software, networks, satellites, telecommunications, facilities, or machinery.

Support assistance can include, but is not limited to, elements such as: research, studies, requirements/specifications definition, analysis, assessments, planning, acquisition, design, development, integration, overseeing, manufacture, construction, testing, installation, performance tuning, operation, deployment, or maintenance. Interfaces with users during the support process and may support user training.