MAS - Synaptic Advisory Partners LLC - 47QTCA23D00CN

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSAAdvantage!®, a menu-driven database system.

The INTERNET address GSAAdvantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology Category FSC Class:

Contract number: 47QTCA23D00CN

Contract period: August 9, 2023 through August 8, 2028

Synaptic Advisory Partners, LLC

1215 E Fort Avenue, Suite 104

Baltimore, MD 21230-5280

6327-(443) 948 http://www.synapticadvisors.com

Contract Administration source:

William Karpovich, CEO

Phone: 6327-(443) 948

Email: bill@synapticadvisors.com

Business size: Small Disadvantaged Business

For more information on ordering, go to the following website: https://www.gsa.gov/schedules

Prices Shown Herein are Net (discount deducted) http://www.synapticadvisors.com/ mailto:bill@synapticadvisors.com

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title

518210C 518210C STLOC / RC Cloud and Cloud-Related IT Professional Services

54151S 54151S STLOC / RC Information Technology Professional Services

OLM OLMSTLOC / RC Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Rate table.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Labor category descriptions.

2. Maximum order:

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic

5. Point(s) of production (city, county, and State or foreign country). Contractor Address

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts. None

8. Prompt payment terms. Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. (Contractor insert number of days.) Determined at the Task Order level.

10b. Expedited Delivery. Contact Contractor

10c. Overnight and 2-day delivery. Contact Contractor

SINs Maximum Order

518210C $500,000

54151S $500,000

OLM $250,000

10d. Urgent Requirements. Contact Contractor

11. F.O.B. point(s). Destination

12a. Ordering address(es). Synaptic Advisory Partners, LLC

Baltimore, MD 21230-5280

(443) 948-6327 / http://www.synapticadvisors.com

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Synaptic Advisory Partners, LLC

Baltimore, MD 21230-5280

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/.

23. Unique Entity Identifier (UEI) number. DW7ZNRCELVD8

24. Notification regarding registration in System for Award Management (SAM) database. Registered http://www.synapticadvisors.com/ https://www.section508.gov/

GSA PRICELIST

SIN Labor Category

GSA

Price

Year 1

GSA

Price

Year 2

GSA

Price

Year 3

GSA

Price

Year 4

GSA

Price

Year 5

54151S IT Consultant I $145.09 $150.17 $155.43 $160.87 $166.50

54151S IT Consultant II $178.94 $185.21 $191.69 $198.40 $205.34

54151S IT Developer $178.94 $185.21 $191.69 $198.40 $205.34

54151S IT Engagement Lead $198.29 $205.23 $212.41 $219.85 $227.55

54151S IT Project Manager II $198.29 $205.23 $212.41 $219.85 $227.55

54151S IT Project Manager III $211.83 $219.24 $226.92 $234.86 $243.08

54151S IT Quality Assurance I $72.54 $75.08 $77.71 $80.43 $83.24

54151S IT Quality Assurance II $145.09 $150.17 $155.43 $160.87 $166.50

54151S IT Solutions Architect I $212.80 $220.24 $227.95 $235.93 $244.19

54151S IT Solutions Architect II $231.17 $239.26 $247.64 $256.30 $265.27

54151S IT Technical Architect $217.63 $225.25 $233.13 $241.29 $249.73

518210C IT Cloud Consultant I $145.09 $150.17 $155.43 $160.87 $166.50

518210C IT Cloud Consultant II $178.94 $185.21 $191.69 $198.40 $205.34

518210C IT Cloud Developer $178.94 $185.21 $191.69 $198.40 $205.34

518210C IT Cloud Engagement Lead $198.29 $205.23 $212.41 $219.85 $227.55

518210C IT Cloud Project Manager II $198.29 $205.23 $212.41 $219.85 $227.55

518210C IT Cloud Project Manager III $211.83 $219.24 $226.92 $234.86 $243.08

518210C IT Cloud Quality Assurance I $72.54 $75.08 $77.71 $80.43 $83.24

518210C IT Cloud Quality Assurance II $145.09 $150.17 $155.43 $160.87 $166.50

518210C IT Cloud Solutions Architect I $212.80 $220.24 $227.95 $235.93 $244.19

518210C IT Cloud Solutions Architect II $231.17 $239.26 $247.64 $256.30 $265.27

518210C IT Cloud Technical Architect $217.63 $225.25 $233.13 $241.29 $249.73

Labor Category Descriptions

Labor

Category Functionality Responsibility Education Experience

IT Consultant I The IT Consultant I is responsible for assisting clients with the overall software solution and implementing declarative platform configuration and administration. The IT Consultant is responsible for assisting and drive requirements gathering sessions, documenting use cases, defining test scripts and design and participate in end-user acceptance testing. IT Consultants demonstrate configuration changes during the project and assist with training documentation and delivery as well as provide post-project software support.

Experience with the Salesforce platform or equivalent including creating/interpreting business requirements, completing declarative system configurations, creating test scripts, configuration deployments, and technical documentation.

Bachelors 1

IT Consultant II The IT Consultant II serves as subject matter expert in a skill or solution, responsible for driving client delivery, proposals, new business opportunities, and knowledge management. The IT

Consultant II serves as the key functional team member, guiding our customers and our team through the software development lifecycle.

As part of their role, the IT Consultant II will participate and support requirements sessions and transform the requirements into user stories that highlight the features of the proposed solution. The IT

Consultant II supports the development of the functional design on projects and works closely with the client Product Owner and senior

Functional and Technical Specialists to understand requirements and enable the authoring/development of quality solutions that meet the requirements. Then they will use their knowledge of the Salesforce platform to help craft a design that makes the best use of what

Salesforce offers. Once development begins, the IT Consultant's involvement will include a mix of hands-on configuration and oversight of work assigned to other team members and will continue through the build and testing phases to ensure the solution comes together as designed.

Responsibilities:

- Be the key counterpart to client’s product owner or business analyst to become the trusted advisor who is actively involved in defining business priorities, solution approach and change management approach

- Support workshops with business and technical teams to capture and categorize client needs, challenges and drafts requirements into capabilities, epics and user stories

- Hands-on ability to configure Salesforce to implement the required functionality and the overall solution design

- Basic understanding of the Salesforce data model with the ability to plan data migrations from legacy systems and other Salesforce implementations

Bachelors 3

Category Functionality Responsibility Education Experience

- Support development of level of effort for proposed solutions.

Define the benefits and risks to a solution’s feasibility and functionality

- Validate the developed solutions and support demo and testing efforts

- Support User Acceptance Testing with client teams

IT Developer The IT Developer is responsible for understanding business problems and designing and developing solutions on enterprise cloud platforms. An IT Developer looks at business requirements and interprets how to best apply the platform capabilities to provide a custom solution and building integrations. IT Developers most often use Agile techniques and are a part of a larger, cross-functional team. IT Developers should have a passion for learning new platform capabilities and applications to stay on top of the ever-growing product ecosystem. Extensive experience with object-oriented programming languages and frameworks such as Java frameworks and libraries, HTML, CSS, REST, JSon, C, C++, C#, SQL, Python, PHP, etc.

Bachelors 5

IT Engagement

Lead

The IT Engagement Lead (EL) is the glue of any successful engagement and makes sure the client is satisfied, the project is running smoothly, and ensures all applicable pursuit and engagement roles remain informed. The EL plays an integral role in making things happen and leads the project team. Additionally, the

IT Engagement Lead is the overall accountable for the quality of the engagement. As such, they are the final point of escalation for questions related to Delivery quality, resourcing, or commercial concerns. Experience managing the lifecycle of software product delivery, supervising technical staff, managing budgets and timelines. The EL has experience in leading complex multi-cloud/application engagements or programs of $2M or greater and they provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports as well as project team members. Also responsible for reporting metrics inclusive of engagement status, risk reporting and CSAT across our Salesforce engagement.

Bachelors 15

IT Project

Manager II

The IT Project Manager II is the primary client facing resource on

Synaptic’s Delivery Excellence team. You will be responsible for managing engagements from three perspectives – Project

Management, Client Management, and Team Management. The IT

Project Manager II is expected to thoroughly understand Synaptic’s methodology and be able to effectively manage the process and people to the methodology. The IT Project Manager II is also expected to be knowledgeable about the Salesforce environment

(understanding capabilities and limitations) and actively participate in guiding the team and client throughout the lifecycle of the project.

This position requires the ability to perform the following:

Bachelors 8

Project Management: lead client engagements with teams of 3-15

(onshore and offshore), create and maintain project budgets, create and maintain resource plans, track work, communicate progress and manage scope. Manage and deliver project using agile framework while owning project RAID. Manage to target project margins and revenue.

Client Management: manage client relationships, become a trusted advisor of the client, and be comfortable with having difficult conversations. Engage and advise clients across all levels of the organization (C-level, VP, Directors, Managers, Developers, Admins, Business partners, etc.). Have a deep understanding of client’s business and industry and further the business relationship with Synaptic advisors. Deliver top-notch CSAT.

People Management: Effectively chair project ceremonies (planning, daily standups, reviews, retrospectives, grooming, etc.) and manage the team’s tasks on a day-to-day basis. Be the point of escalation and lead resolution of any impediments, risks or issues.

The Project Manager plays a critical role in Synaptic’s success of engagement delivery and client satisfaction and therefore must consistently strive to meet or exceed our clients’ expectations. This role should have experience managing a potfolio of around $500K projects.

IT Project

Manager III

The IT Project Manager III is the primary client facing resource on

Synaptic’s Delivery Excellence team. You will be responsible for managing engagements from three perspectives – Project

Management, Client Management, and Team Management. The IT

Project Manager III is expected to thoroughly understand Synaptic’s methodology and be able to effectively manage the process and people to the methodology. The IT Project Manager III is also expected to be knowledgeable about the Salesforce environment

(understanding capabilities and limitations) and actively participate in guiding the team and client throughout the lifecycle of the project.

This position requires the ability to perform the following:

Project Management: lead client engagements with teams of 5-20

(onshore and offshore), create and maintain project budgets, create and maintain resource plans, track work, communicate progress and manage scope. Manage and deliver project using agile framework while owning project RAID. Manage to targeted project margins and revenue.

Client Management: manage client relationships, become a trusted advisor of the client, and be comfortable with having difficult conversations. Engage and advise clients across all levels of the organization (C-level, VP, Directors, Managers, Developers, Admins, Business partners, etc.). Have a deep understanding of client’s business and industry and further the business relationship with Synaptic advisors. Deliver top-notch CSAT.

People Management: Effectively chair project ceremonies (planning, Bachelors 10 daily standups, reviews, retrospectives, grooming, etc.) and manage the team’s tasks on a day-to-day basis. Be the point of escalation and lead resolution of any impediments, risks or issues.

The Project Manager plays a critical role in Synaptic’s success of engagement delivery and client satisfaction and therefore must consistently strive to meet or exceed our clients’ expectations.

IT Quality

Assurance I

The IT Quality Assurance Engineer Level I is a junior member of the delivery team who is involved with developing and executing quality assurance across the software developed. This role works closely with both the internal project teams as well as Client teams to support and execution of various types of testing, including functional testing, regression testing, end-to-end testing, integration testing, user acceptance testing, automated testing, and smoke testing.

Primary Responsibilities:

- Write test cases, test steps and conduct various types of testing on client engagements

- Work closely with software developers to develop test specifications and build test cases to rigorously test product functionality and investigate all potential product test failures

- Verify and validate defect fixes

- Careful coordination with the development team to ensure all bug fixes are checked in, each environment is stable and ready for use, customer communication is ongoing and open, and releases are properly tested, documented, and validated

- Perform in-depth and detailed investigations into quality issues to discover the source of problematic issues, and then work closely with development team to develop solutions to improve/correct the issue and reduce or eliminate the source of error

- Support User Acceptance Testing (UAT) with client teams

- Support the overall QA process around test results delivery, analysis reports, logs, and key metrics

- Actively participate in design and sprint planning sessions offering inputs from a QA perspective

- Produce reports on testing progress for internal and external stakeholders

Bachelors 1

IT Quality

Assurance II

The IT Quality Assurance Engineer Level II is an experienced member of the delivery team who is involved with developing and executing the quality assurance processes across the project. This role works closely with both the internal project teams as well as

Client teams to drive the test strategy, test plan and test execution of various types of testing, including functional testing, regression testing, end-to-end testing, integration testing, user acceptance testing, automated testing, and smoke testing.

Primary Responsibilities:

- This role will be responsible for ensuring quality releases are

Bachelors 5 delivered in a timely manner on client engagements

- Lead a team of Salesforce QA engineers and testers, and responsible for establishing and consistently improve testing best-practices

- Careful coordination with the development team to ensure all bug fixes are checked in, each environment is stable and ready for use, customer communication is ongoing and open, and releases are properly tested, documented, and validated

- As part of the QA team, define test strategies, plans, test cases, tasks, estimates and testing execution to meet stakeholder requirements

- Mentor junior QA engineering staff and providing constructive feedback

- Develop, implement, maintain, and enhance test plans, test scripts and test methodologies to ensure compliance with system specifications

- Perform in-depth and detailed investigations into quality issues to discover the source of problematic issues, and then work closely with development team to develop solutions to improve/correct the issue and reduce or eliminate the source of error

- Work closely with software developers to develop test specifications and build test cases to rigorously test product functionality and investigate all potential product test failures

- Verify and validate defect fixes

- Support and/or co-lead User Acceptance Testing (UAT) with client teams

- Own and deliver on the overall process for test results delivery, analysis reports, logs, and key metrics

- Actively participate in design and sprint planning sessions offering inputs from a QA perspective

- Produce reports on testing progress for internal and external stakeholders

IT Solutions

Architect I

The IT Solution Architect I has a background in project delivery and demonstrates a passion for implementing enterprise applications

(e.g., Salesforce) for clients. IT Solution Architect I's are responsible for being champions for both the platform they are implementing and industry best-practices. They are prepared to have frequent tough conversations with clients to help shape the solution requirements. Configuration knowledge of the platform and demonstration of holistic thinking about on-platform solutions, including both declarative configuration and custom development, is expected. Ultimately the IT Solution Architect I is responsible for breaking down the business requirements into a solution with configuration and development tasks. They should have a base level of knowledge of development fundamentals on the platform (though they may not have the skills to execute development tasks successfully). They would be able to direct a development team in

Bachelors 8 the absence of an IT Engineering Lead or IT Technical Architect. IT

Solution Architects are the “jack-of-all-trades” and should be able to step in for most team members as needed, whether that’s the IT

Business Analyst, the IT Project Manager, or IT Engineering Lead.

Experience developing project approach using industry, functional, and technical knowledge. Proven ability to lead requirements gathering sessions with clients and bring new insights, ideas, and best practices into discussions.

IT Solutions

Architect II

An IT Solution Architect II leads mid to large end-to-end implementations of Salesforce and has the following responsibilities:

• The Solution Architect will be responsible for delivering appropriate and effective solutions, developing design requirements, functional specifications and technical infrastructure to meet our customer’s expectations

• Able to translate between business language and technical language, you will work closely with our customers to maximize the opportunity

• The Solution Architect will work cohesively with the client and development teams to produce leading edge product or solutions

• Design and drive definition of technical and functional architecture for roadmapping/advisory projects as well as implementation projects

• Work collaboratively with the Project Manager and other

Implementation Team members to ensure the successful delivery of implementation projects

• Advise and assist Project Managers during implementation by advising on timeline and effort for technical work including partner and customer effort

• Provide realistic estimates for Level of Effort and Statements of

Work

• Work with customers to ensure technical design meets use cases and functional requirements and stay engaged with the customer through the project lifecycle

• Take responsibility for the documentation of the technical solution including any partner implementation work

• Oversee the development of custom/site specific capabilities on projects

Bachelors 12

IT Technical

Architect

The IT Technical Architect is responsible for setting the overall direction of the technical solution of the implementation with an enterprise application. An IT Technical Architect has a breadth of technical knowledge and experience with an in-depth knowledge of their specialist enterprise application (e.g., governor limits, when to use various integration mechanisms, how to ensure system scalability). They will typically have begun a career as a software engineer and are looking to get closer to business stakeholders and shaping solutions that deliver business outcomes and can provide designs for engineers on the project on how to deliver programmatic elements of the implementation. An IT Technical Architect will have strong communication skills and be able to translate complex technical topics to senior stakeholders within the client (and

Synaptic). As such, IT Technical Architects can own the content and lead workshops on technical topics with the client. An IT Technical

Architect may not have hands-on experience of all the components of a technical solution but will understand the core principles of integration, networking, infrastructure, security, data modeling, dev ops. In addition, they will be able to develop architectural artifacts to lead the delivery of a successful implementation. An IT Technical

Architect differs from an IT Solution Architect in that they focus on the programmatic elements of a solution and how it will interact with other systems including solutions around single sign on, identity management and security.

IT Cloud

Consultant I

The IT Cloud Consultant is responsible for assisting clients with the overall software solution and implementing declarative platform configuration and administration. The IT Cloud Consultant is responsible to assist and drive requirements gathering sessions, documenting use cases, defining test scripts and design and participate in end-user acceptance testing. IT Cloud Consultants, demonstrate configuration changes during the project and assist with training documentation and delivery as well as provide post-project software support. Experience with the Salesforce platform or equivalent including creating/interpreting business requirements, completing declarative system configurations, creating test scripts, configuration deployments, and technical documentation.

Bachelors 1

IT Cloud

Consultant II

The IT Consultant II serves as subject matter expert in a skill or solution, responsible for driving client delivery, proposals, new business opportunities, and knowledge management. The IT

Consultant II serves as the key functional team member, guiding our customers and our team through the software development lifecycle.

As part of their role, the IT Consultant II will participate and support requirements sessions and transform the requirements into user stories that highlight the features of the proposed solution. The IT

Consultant II supports the development of the functional design on projects and works closely with the client Product Owner and senior

Functional and Technical Specialists to understand requirements and enable the authoring/development of quality solutions that meet the requirements. Then they will use their knowledge of the Salesforce platform to help craft a design that makes the best use of what

Salesforce offers. Once development begins, the IT Consultant's involvement will include a mix of hands-on configuration and oversight of work assigned to other team members and will continue through the build and testing phases to ensure the solution comes

Bachelors 3 together as designed.

Responsibilities:

- Be the key counterpart to client’s product owner or business analyst to become the trusted advisor who is actively involved in defining business priorities, solution approach and change management approach

- Support workshops with business and technical teams to capture and categorize client needs, challenges and drafts requirements into capabilities, epics and user stories

- Hands-on ability to configure Salesforce to implement the required functionality and the overall solution design

- Basic understanding of the Salesforce data model with the ability to plan data migrations from legacy systems and other Salesforce implementations

- Support development of level of effort for proposed solutions.

Define the benefits and risks to a solution’s feasibility and functionality

- Validate the developed solutions and support demo and testing efforts

- Support User Acceptance Testing with client teams

IT Cloud

Developer

A Cloud IT Developer is responsible for understanding business problems and working in conjunction with the Cloud IT Solution and Technical Architects designing and developing solutions on enterprise cloud platforms. A Cloud IT Developer looks at business requirements and interprets how to best apply the cloud platform capabilities to provide a solution. Cloud IT Developers use Agile techniques and are a part of a cross-functional team of technical experts on the project. Cloud IT Developers should have a passion for learning new platform capabilities and clouds to stay on top of the dynamic cloud ecosystem. Salesforce platform development or advanced platform knowledge of Sales and Service including Field

Service Clouds as well as integrations including Mulesoft and other

3rd party software is desired. Strong experience configuring and developing on the Salesforce platform including specific experience with Integrations (REST/SOAP), Visualforce, Apex coding, LWC, Aurora, etc. for cloud-based applications.

Bachelors 5

IT Cloud

Engagement

Lead

The Cloud IT Engagement Lead is the sponsor and highest-level owner of engagements with a primary focus on client satisfaction, smooth project operation, and to ensure all applicable pursuit and engagement roles remain The EL plays an integral role in making things happen and leads the project team. Additionally, the Cloud IT

Engagement Lead is the overall accountable for the quality the engagement. As such, they are the final point of escalation for questions related to Delivery quality, resourcing, or any industry concerns. Experience managing the lifecycle of cloud software product delivery, supervising technical staff, managing budgets and

Bachelors 15 timelines. The EL has experience in leading complex multi-cloud/application engagements or programs of $2M or greater and they provide guidance, coaching, mentoring, and day-to-day direction for a team of direct reports as well as project team members. Also responsible for reporting metrics inclusive of engagement status, risk reporting and CSAT across our Salesforce engagement. Certified in multiple Salesforce certifications such as

Admin, Sales Consultant, Service Consultant, Marketing Cloud, etc.

IT Cloud Project

Manager II

The IT Cloud Project Manager II is the primary client facing resource on Synaptic’s Delivery Excellence team. You will be responsible for managing engagements from three perspectives –

Project Management, Client Management, and Team

Management. IT Cloud Project Manager II is expected to thoroughly understand Synaptic’s methodology and be able to effectively manage the process and people to the methodology. IT Cloud

Project Manager II is also expected to be knowledgeable about the

Salesforce environment (understanding capabilities and limitations) and actively participate in guiding the team and client throughout the lifecycle of the project. This position requires the ability to perform the following:

Project Management: lead client engagements with teams of 3-15

(onshore and offshore), create and maintain project budgets, create and maintain resource plans, track work, communicate progress and manage scope. Manage and deliver project using agile framework while owning project RAID. Manage to targeted project margins and revenue.

Client Management: manage client relationships, become a trusted advisor of the client, and be comfortable with having difficult conversations. Engage and advise clients across all levels of the organization (C-level, VP, Directors, Managers, Developers, Admins, Business partners, etc.). Have a deep understanding of client’s business and industry and further the business relationship with Synaptic advisors. Deliver top-notch CSAT.

People Management: Effectively chair project ceremonies (planning, daily standups, reviews, retrospectives, grooming, etc.) and manage the team’s tasks on a day-to-day basis. Be the point of escalation and lead resolution of any impediments, risks or issues.

The Project Manager plays a critical role in Synaptic’s success of engagement delivery and client satisfaction and therefore must consistently strive to meet or exceed our clients’ expectations. This role should have experience managing a potfolio of around $500K projects. Preferred Salesforce Certifications: Salesforce Certified

Business Analyst, Certified Admin, Sales Cloud, Service Cloud, etc.

Bachelors 8

IT Cloud Project

Manager III

The IT Cloud Project Manager III is the primary client facing resource on Synaptic’s Delivery Excellence team. You will be responsible for managing engagements from three perspectives –

Project Management, Client Management, and Team

Management. IT Cloud Project Manager III is expected to thoroughly understand Synaptic’s methodology and be able to effectively manage the process and people to the methodology. IT

Cloud Project Manager III is also expected to be knowledgeable about the Salesforce environment (understanding capabilities and limitations) and actively participate in guiding the team and client throughout the lifecycle of the project. This position requires the ability to perform the following:

Project Management: lead client engagements with teams of 3-15

(onshore and offshore), create and maintain project budgets, create and maintain resource plans, track work, communicate progress and manage scope. Manage and deliver project using agile framework while owning project RAID. Manage to targeted project margins and revenue.

Client Management: manage client relationships, become a trusted advisor of the client, and be comfortable with having difficult conversations. Engage and advise clients across all levels of the organization (C-level, VP, Directors, Managers, Developers, Admins, Business partners, etc.). Have a deep understanding of client’s business and industry and further the business relationship with Synaptic advisors. Deliver top-notch CSAT.

People Management: Effectively chair project ceremonies (planning, daily standups, reviews, retrospectives, grooming, etc.) and manage the team’s tasks on a day-to-day basis. Be the point of escalation and lead resolution of any impediments, risks or issues.

The Project Manager plays a critical role in Synaptic’s success of engagement delivery and client satisfaction and therefore must consistently strive to meet or exceed our clients’ expectations. This role should have experience managing a potfolio of around $500K projects.Preferred Salesforce Certifications: Salesforce Certified

Business Analyst, Certified Admin, Sales Cloud, Service Cloud, etc.

IT Cloud

Quality

Assurance I

The IT Cloud Quality Assurance I is a junior member of the delivery team who is involved with developing and executing quality assurance across Salesforce engagements. This role works closely with both the internal project teams as well as Client teams to support and execution of various types of testing, including functional testing, regression testing, end-to-end testing, integration testing, user acceptance testing, automated testing, and smoke testing.

Primary Responsibilities:

- Write test cases, test steps and conduct various types of testing on client engagements

- Work closely with software developers to develop test specifications and build test cases to rigorously test product functionality and investigate all potential product test failures

- Verify and validate defect fixes

Bachelors 1

- Careful coordination with the development team to ensure all bug fixes are checked in, each environment is stable and ready for use, customer communication is ongoing and open, and releases are properly tested, documented, and validated

- Perform in-depth and detailed investigations into quality issues to discover the source of problematic issues, and then work closely with development team to develop solutions to improve/correct the issue and reduce or eliminate the source of error

- Support User Acceptance Testing (UAT) with client teams

- Support the overall QA process around test results delivery, analysis reports, logs, and key metrics

- Actively participate in design and sprint planning sessions offering inputs from a QA perspective

- Produce reports on testing progress for internal and external stakeholders

- Preferred certifications: Salesforce Certified Business Analyst, Salesforce Certified Administrator

IT Cloud

Quality

Assurance II

The IT Cloud Quality Assurance II is an experienced member of the delivery team who is involved with developing and executing the quality assurance processes across Salesforce engagements. This role works closely with both the internal project teams as well as

Client teams to drive the test strategy, test plan and test execution of various types of testing, including functional testing, regression testing, end-to-end testing, integration testing, user acceptance testing, automated testing, and smoke testing.

Primary Responsibilities:

- This role will be responsible for ensuring quality releases are delivered in a timely manner on client engagements

- Lead a team of Salesforce QA engineers and testers, and responsible for establishing and consistently improve testing best-practices

- Careful coordination with the development team to ensure all bug fixes are checked in, each environment is stable and ready for use, customer communication is ongoing and open, and releases are properly tested, documented, and validated

- As part of the QA team, define test strategies, plans, test cases, tasks, estimates and testing execution to meet stakeholder requirements

- Mentor junior QA engineering staff and providing constructive feedback

- Develop, implement, maintain, and enhance test plans, test scripts and test methodologies to ensure compliance with system specifications

- Perform in-depth and detailed investigations into quality issues to discover the source of problematic issues, and then work closely with development team to develop solutions to improve/correct the issue and reduce or eliminate the source of error

Bachelors 5

- Work closely with software developers to develop test specifications and build test cases to rigorously test product functionality and investigate all potential product test failures

- Verify and validate defect fixes

- Support and/or co-lead User Acceptance Testing (UAT) with client teams

- Own and deliver on the overall process for test results delivery, analysis reports, logs, and key metrics

- Actively participate in design and sprint planning sessions offering inputs from a QA perspective

- Produce reports on testing progress for internal and external stakeholders

- Preferred certifications: Salesforce Certified Business Analyst, Salesforce Certified Administrator, Sales Cloud Consultant, Service

Cloud Consultant, etc.

IT Cloud

Solutions

Architect I

A Cloud IT Solution Architect I has a project delivery experience and demonstrates deep knowledge for implementing Salesforce cloud applications for clients. Cloud IT Solution Architect I's are the designated advocates for both the cloud platform they are implementing as well as industry best-practices. Capable for understanding the client’s business process as well potentially having difficult discussions with clients to better define their future business model and solution. Cloud platform configuration knowledge and demonstration of broad understanding about on-platform solutions, including both declarative (point and click) configuration and custom configuration (code) is expected. The

Cloud IT Solution Architect I is responsible for turning business requirements into a solution with all supporting tasks. A base level of development fundamentals knowledge of the cloud platform if required. Ability to direct a technical development team and are sometimes referred to as the “jack-of-all-trades” stepping into project roles where required. Experience developing project approach using cloud industry, functional, and technical knowledge.

Proven ability to lead requirements gathering sessions with clients leading with best practices. Strong experience with Salesforce with 3 or more cloud platform certifications.

Bachelors 8

IT Cloud

Solutions

Architect II

A Cloud IT Solution Architect II leads mid to large end-to-end implementations of Salesforce and has the following responsibilities:

• Work with client's business and IT representatives to define future state of architecture

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products

• Provide estimates of the level of effort to implement a solution based on business requirements

• Lead technical design sessions, designing and documenting technical solutions that are aligned with the client's business

Bachelors 12 objectives

• Provide guidance during evaluation of a business requirement and how it can be met with either point-and-click configuration or code and customization

• Lead the technical delivery of Salesforce implementations

• Development of custom solutions and integrations

• Managing technical scope and client expectations

• Providing hands-on expert level assistance to developers for technical issues

• Designing and managing the execution of test plans and ensuring a quality solution is delivered

• Coach and mentor junior technical team members

• Demonstrate technical thought leadership during projects and during project recap to other consultants

• Have a strong working knowledge of Lightning Component

Framework, APEX and Visualforce

• Be comfortable with agile, waterfall and hybrid delivery methodologies

• Leverage your strong customer facing skills during project delivery as well as support pre-sales processes

• Make regular internal contributions to support the scalability of our rapid growth

• Conduct code reviews for ongoing projects to ensure high code quality and design patterns are followed

• Follow and understand new Salesforce products and technical capabilities resulting from product releases and acquisitions

• Two (or more) of the following Salesforce certifications are desired: Salesforce Administrator, Sales Cloud Consultant, Service

Cloud Consultant, App Builder, Experience Cloud Consultant, Pardot, Omni Studio, etc.

• An advanced degree is preferred

IT Cloud

Technical

Architect

A Cloud IT Technical Architect is responsible for setting the overall direction of the technical components of a solution for an enterprise cloud implementation. A Cloud IT Technical Architect has a breadth of technical knowledge and experience with specialty knowledge for cloud-based enterprise applications (e.g., governor limits, when to use various integration mechanisms, how to ensure system scalability). Their goal is to shape solutions that deliver business outcomes and can provide designs for engineers on the project on how to deliver programmatic elements of the implementation. A

Cloud IT Technical Architect will be able to translate complex technical topics to senior stakeholders within the client (and

Synaptic) as well as possess strong communication skills. Cloud IT

Technical Architects will own all elements of the technical content that make up the solution and will lead workshops on technical topics with the client. A Cloud IT Technical Architect will have hands-on experience with many of the components of the technical solution and will understand the core principles of integration, networking, infrastructure, security, data modeling, and dev operations. They will also be able to create architectural documents to lead the delivery of a successful implementation. A Cloud

Technical Architect differs from a Cloud IT Solution Architect in that they focus on the programmatic elements of a solution and how it will interact with other systems including solutions around single sign on, identity management and security. Salesforce platform development or advanced platform certification for Sales, Service

Cloud or equivalent. Strong experience with Salesforce Sales or

Service Clouds as well as Field Service, Health Cloud and 3rd party integrations including Mulesoft. Strong experience configuring and developing on the Salesforce platform including specific experience with Integrations (REST/SOAP), Visualforce, Apex coding, LWC, Aurora, etc. for cloud-based applications.