MAS - Echelon Services, LLC - 47QTCA23D00CK

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®.

The website for GSA Advantage!® is: https://www.GSAAdvantage.gov

Multiple Award Schedule

Contract number: 47QTCA23D00CK

Contract period: 08/08/2023 to 08/07/2028

Current through PS-0006, March 28th, 2025

Echelon Services, LLC 9720 Capital Court Ste 201

Manassas, VA 20110

571-368-4567 Ph https://echelongov.com/

* Contract administration source: Steve Daly, steve.daly@echelongov.com, 571-970-8097

Business size: Small Business, Small Disadvantage Business Concern

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

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CUSTOMER INFORMATION:

1a. Table of awarded special item number with appropriate cross reference to item descriptions and awarded price:

54151S - Information Technology Professional Services - IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion and implementation support; network services, data/records management, and testing.

518210C - Cloud Computing and Cloud Related IT Professional Services - SIN 518210C Cloud Computing and Cloud Related IT Professional Services Includes commercially available cloud computing services such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) and emerging cloud computing services. IT professional services that are focused on providing the types of services that support the Government's adoption of migration to, or governance/management of cloud computing. Specific cloud related IT professional labor categories and/or fixed-price professional services solutions (e.g., migration services) that support activities associated with assessing cloud solutions, refactoring workloads for cloud solutions, migrating legacy or other systems to cloud solutions, providing management/governance of cloud solutions, DevOps, developing cloud native applications, or other cloud- oriented activities are within scope of this.

541330SEC - Security System Integration, Design, Management, and Life Cycle Support. Includes services involving the security integration/management discipline, which supports security products and systems throughout their lifecycle. Services may include, but are not limited to: testing, production, fielding, process improvement, disposal, etc.

Order Limitation Materials (OLM): Order-Level Materials are supplies and/or services acquired in direct support of individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level.

OLMs are Purchased under the authority of the FSS Program, Unknown until an order is placed, Only authorized for use in direct support of another awarded SIN, Only authorized for inclusion at the order level under a Time-and- Materials (T&M) or Labor-Hour (LH) Contract Line Item Number (CLIN), OLMs are not open-market items, OLMs are not awarded under ancillary supplies/services or other direct cost (ODC) SINs (these items are defined, priced, and awarded at the FSS contract level).

The Order-Level Materials SIN is only authorized for use in direct support of another awarded SIN, Price analysis for OLMs is not conducted when awarding the FSS contract or FSS BPA, Order-Level Materials SIN must be inclusive of the Industrial Funding Fee (IFF).

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract.

54151S – $126.93 for IT System Engineer and IT Software Engineer.

518210C - $126.93 for Cloud Systems Engineer and Cloud Software Engineer.

54133OSEC- for Administrative Support Staff I ** $45.91

OLM – Determined at the Order Level.

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1c. A description of all corresponding commercial job titles, experience, functional responsibility, and education for those types of employees who will perform services.

See pages 5 to 18.

2. Maximum order: $500,000 for SINs 54151S, 518210C and 541330SEC and $250,000 for OLM. The cumulative value of OLMs in an individual task or delivery order cannot exceed 33.33% of the total value of the order.

3. Minimum order: $100.00

4. Geographic coverage (delivery area): Worldwide.

5. Point of production: DEST.

6. Discount from list prices or statement of net price. Prices listed are net, discounted.

7. Quantity discounts: An additional .5% for single orders of $250,000 or more

8. Prompt payment terms. The Contractor must insert the following statement after identifying the prompt payment terms: "Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions."

9. Foreign items: None.

10a. Time of delivery: As mutually agreed.

10b. Expedited Delivery: As mutually agreed.

10c. Overnight and 2-day delivery: As mutually agreed.

10d. Urgent Requirements: As mutually agreed.

11. F.O.B. point: Manassas, VA. Prince William County.

12a. Ordering address: 9720 Capital Court Ste 201, Manassas, VA 20110.

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address: 9720 Capital Court Ste 201, Manassas, VA 20110.

14. Warranty provision: Workmanlike manner. Workmanlike manner means that said services shall be performed skillfully and adequately, following community standards and must be of good and acceptable quality. Additionally, it indicates that the quality of work performed was delivered with the knowledge, training or experience necessary for the successful practice of IT and Cloud Professional Services and performed in a manner that is generally considered proficient by those capable of judging said work.

15. Export packing charges: Not applicable.

16. Terms and conditions of rental, maintenance, and repair: Not applicable.

17. Terms and conditions of installation: Not applicable.

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18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices:

Not applicable.

18b. Terms and conditions for any other service: None.

19. List of service and distribution points: Not applicable.

20. List of participating dealers: Not applicable.

21. Preventive maintenance: Not applicable.

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants).

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services offered and show where full details can be found (e.g., Contractor’s website or other location). ICT accessibility standards can be found at https://www.section508.gov/.

Not Applicable.

23. Unique Entity Identifier (UEI) number: V6WFXPAQNYC7.

24. Notification regarding registration in the System for Award Management (SAM) database: Yes.

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Descriptions of 54151S Information Technology Professional Services Offerings

LCAT Title: IT System Engineer

Minimum Experience: 6 Years.

Functional Duties: Leading efforts in the installation, checkout, and maintenance of information technology-based systems, which includes supervisory responsibilities, and have involved system level duties. Demonstrated ability to manage and perform own work with and lead others in performing technical duties and complex team tasks. Plan, estimate, define, and document the requirements for IT complex systems, equipment, and software configurations.

Install, checkout, test, troubleshoot, and operate hardware, software and wiring. Providing quality assurance supporting data integration and transformation services. Using a hierarchy of “doneness” and integrating DevOps to perform contiguous delivery of functionality in a controlled manner. Document installation and issues related thereto.

Troubleshoot, maintain and repair installed hardware, software, and systems. Lead others in performing these or comparable functions. Requires extensive experience and knowledge of migrating to and/or IT or managing databases.

Responsible for architecture design, prototyping of concepts to proof of concept, development of standards, design and development of test plans, code and module design, development and testing, data solution debugging, design and implementation of a solution that follows efficient design techniques and development that meets and exceeds the intent of the design of the data solution. Services may also include but not limited to: Software Development, Software maintenance, Web Development, Data Integration and Transformation services, Test Analysis using Agile principals and toolsets, Technical Writing/Editing, design, development, implementation, analysis, support of computer networks, computer applications and security portals and application security fixes as a gateway function for programs.

The projects may involve mapping work processing, identification of Authoritative Data Sources (ADS), transformation and definition of procedures of interface data, analysis of data and business rules using emerging technologies (stats, protocols, tools, AI, ML, etc.), and providing written reports for recommendations to changes in business processes as well as data processing procedures. Holds Security clearance.

Minimum Education: Bachelor’s degree.

Education Substitution: In lieu of a Bachelor’s Degree, four additional years of experience as an IT System Engineer may substitute.

LCAT Title: IT Software Engineer

Minimum Experience: 3 Years.

Functional Duties: Demonstrates the ability to apply IT software design patterns. Can lead software engineers and assist in construction of IT software systems. Participates in requirements determination and software design. Must be able to design and implement complex system processes. Must be able to validate system output and verify proper operation. May take a role in the administration of infrastructure and applications. Will be responsible for the applications architecture and ensure continuous improvement, innovation and simplification. Ability to translate problems into protocols, scalable technical solutions, Creates and maintains a disaster recovery, security and backup and restore plan and policy. Leads the evaluation of new IT technologies and performs IT analysis/feasibility studies to guide decisions on the best way to optimize network efficiency and performance. Holds Security clearance.

Minimum Education: Bachelor’s degree.

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Education Substitution: In lieu of a Bachelor’s Degree, four additional years of experience as an IT Software Engineer may substitute.

LCAT Title: IT Program Manager

Minimum Experience: 3 Years.

Functional Duties: Supports and performs day-to-day management of IT projects. Coordinates and leads project timeline and works directly with the customer to develop, fielding and testing plans for all phases of the software lifecycle. Demonstrates good oral and written communication. May be responsible for IT Security for development and migration teams. Support the development and monitoring of their Security Management processes and supporting tools ensuring we meet regulatory obligations. Monitor security industry trends, developments and emerging IT threats including sharing insight with the IT team. Adoption of security solutions across the organization. Implement tools driven and highly automated approach to deliver their key security management processes by exploring investment in existing tooling and/or identify new IT tools. Ensures that the IT team has, or is actively developing, the skills required to successfully deliver managed service security solutions. Field and manage customer’s technical issues via phone, chat and email. Holds Security clearance.

Minimum Education: Master’s degree.

Education Substitution: In lieu of a Master’s Degree an additional eight years of experience as an IT Solutions Architect with a Bachelor’s degree.

LCAT Title: IT Solutions Architect

Minimum Experience: 15 Years.

Functional Duties: Proven ability to design and implement complex IT information systems, ability to explain complex issues to others in a manner that facilitates informed decision making. Experienced in mathematical analysis, both manual and computer assisted or other approaches to resolving complex problems and issues. Duties may include but are not limited to: experience in evaluating, developing and/or analyzing information systems (IS) or information technology (IT) to applied to information architectures/information including the use of client-server systems, distributed data bases, both wide- area and local area communications, and a performance-based acquisition process.

May include experience in any field of IT subject matter expertise. Analytically or subjectively evaluates complex IT architectural problems and develops appropriate options. Reduces complex issues for complex IT recommended options. Explains recommendations to decision-maker in terms that permit decisions. Performs studies and analyses on subjects within the IT technical scope of work. Oversees the IT capture, analysis, and synthesis of both the technical requirements; the development of the conceptual and detailed design of the IT environment; and overall responsibility and technical leadership of the delivery team. Responsible to consistently provide valuable suggestions and solutions in areas of native IT application development, use and maintenance. Has effective leadership skills with ability to lead project development teams in areas of application software design, development, testing and implementation utilizing new IT concepts of high availability and security. Create custom solutions, as requested. Ensure seamless integration of new and existing systems to eliminate potential problems and maintain data structure and integrity. Holds Security clearance.

Minimum Education: Master’s degree.

Education Substitution: In lieu of a Master’s Degree an additional eight years of experience as an IT Solutions Architect with a Bachelor’s degree.

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Descriptions of 518210C Cloud Computing and Cloud Related IT Professional Services

LCAT Title: Cloud System Engineer

Minimum Experience: 6 Years.

Functional Duties: Leading efforts in the installation, checkout, and maintenance of cloud-based systems, which includes supervisory responsibilities and have involved system level duties. Demonstrated ability to manage and perform own work with and lead others in performing technical cloud duties and complex team tasks. Plan, estimate, define, and document the requirements for Cloud complex systems, equipment, and software configurations. Install, checkout, test, troubleshoot, and operate hardware, software, wiring for Cloud systems. Providing quality assurance supporting data integration and transformation cloud services. Using a hierarchy of “doneness” and integrating DevOps to perform continuous delivery of functionality in a controlled manner. Document cloud installation and issues related thereto. Troubleshoot, maintain and repair installed hardware, software, within the cloud system infrastructure.

Lead others in performing these or comparable functions. Requires extensive experience and knowledge of migrating to a managed cloud databases. Responsible for architecture design, prototyping of concepts to proof of concept, development of standards, design and development of test plans, code and module design, development and testing, data solution debugging, design and implementation of a solution that follows efficient cloud design techniques and development that meets and exceeds the intent of the design of the cloud data solution. Services may also include but not limited to: Cloud software development, software maintenance, web development, data integration and transformation services, test analysis using Agile principals and toolsets, technical writing/editing, design, development, implementation, analysis, support of computer cloud networks, computer applications and cloud services and security portals and application security fixes as a gateway function for programs. The projects may involve mapping work processing, identification of Authoritative Data Sources (ADS), transformation and procedures of interface cloud data, analysis of data and business rules using emerging technologies (stats, protocols, tools, AI, ML, etc.), and providing written cloud reports for recommendations to changes in business processes as well as data processing procedures. Includes professional cloud services that are focused on providing the types of services that support the Government's adoption of and/or the migration to governance/management of cloud computing to include but not limited to migrating services that support activities associated with assessing cloud solutions, refactoring workloads for cloud solutions, migrating legacy or other systems to cloud solutions providing management/governance of cloud solutions, DevOps, developing cloud native applications, or other cloud oriented activities. As required, may provide Cloud Computing Services for Adherence to the NIST Essential Cloud Characteristics per NIST SP 800-145 to provide On-demand self-service, Broad network access, Resource pooling, Rapid elasticity, and measured cloud services cloud (Pay per use, or pay as you go) for such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) and emerging cloud computing services.

Holds Security clearance.

Minimum Education: Bachelor’s degree.

Education Substitution: In lieu of a Bachelor’s Degree, four additional years of experience as a Cloud System Engineer may substitute.

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LCAT Title: Cloud Software Engineer

Minimum Experience: 3 Years.

Functional Duties: Demonstrates the ability to apply Cloud software design patterns. Can lead software engineers and assist in construction of Cloud software systems. Participates in customer cloud requirements determination and software design. Must be able to design and implement complex cloud system processes. Must be able to validate system output and verify proper operation. May take a role in the administration of infrastructure and applications in Amazon Web Services (AWS). Responsible for the applications architecture and support in Amazon Web Services and ensure continuous improvement, innovation and simplification. Ability to translate cloud problems into protocol scalable technical solutions. Creates and maintains cloud disaster recovery efforts, security and backup and restore plan and policy. Leads the evaluation of new cloud technologies and perform analysis/feasibility studies to guide decisions on the best way to optimize network efficiency and performance. May also include cloud professional services that are focused on providing the types of services that support the Government's adoption of and/or the migration to governance/management of cloud computing to include but not limited to migration services) that support activities associated with assessing cloud solutions refactoring workloads for cloud solutions migrating legacy or other systems to cloud solutions providing management/governance of cloud solutions DevOps, developing cloud native applications or other cloud oriented activities. As required, may provide Cloud Computing Services for Adherence to the NIST Essential Cloud Characteristics per NIST SP 800- 145 to provide On-demand self-service, Broad network access, Resource pooling, Rapid elasticity and measured cloud services cloud (Pay per use, or pay as you go) for such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) and emerging cloud computing services. Holds Security clearance.

Minimum Education: Bachelor’s degree.

Education Substitution: In lieu of a Bachelor’s Degree, four additional years of experience as a Cloud Software Engineer may substitute.

LCAT Title: Cloud Program Manager

Minimum Experience: 3 Years.

Functional Duties: Supports and performs day-to-day management of Cloud projects. Coordinates and leads project timeline and works directly with the customer to develop, fielding and testing plans for all cloud computing phases of the software lifecycle. Demonstrates good oral and written communications. May be responsible for Cloud Security for development and migration teams. Support the development and monitoring of their Security Management processes and supporting cloud tools ensuring we meet regulatory obligations. Monitor cloud security industry trends, developments and emerging cloud threats including sharing insight with wider team. Adoption of security cloud security across the organization. Implement emerging cloud tools driven for highly automated approach to deliver their key security management processes by exploring investment in existing tooling and /or identify new cloud tools.

Ensures the Cloud DevOps team has, or is actively developing, the skills required to successfully deliver managed cloud service security solutions. Field and manage customer’s technical issues via phone, chat and email. Holds Security clearance.

Minimum Education: Bachelor’s degree.

Education Substitution: In lieu of a Bachelor’s Degree, four additional years of experience as a Cloud

Program Manager may substitute.

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LCAT Title: Cloud Solutions Architect

Minimum Experience: 15 Years.

Functional Duties: Duties may include but are not limited to experience in evaluating cloud architectures, developing and/or analyzing information systems (IS) cloud-based solutions applied to information architectures/information including the use of client-server systems, distributed data bases, both wide- area and local area communications, and a performance-based acquisition process. May include experience in any field of cloud subject matter expertise Analytically or subjectively evaluates complex problems and develops appropriate cloud options. Reduces complex issues for practical recommended cloud options. Explains cloud recommendations to decision-maker in terms that permit decisions. Performs cloud studies and analyses on subjects within the technical scope of work. May also include professional services that are focused on providing the types of services that support the Government's adoption of and/or the migration to governance/management of cloud computing to include but not limited to migration services) that support activities associated with assessing cloud solutions refactoring workloads for cloud solutions, migrating legacy or other systems to cloud solutions, providing management/governance of cloud solutions, DevOps, developing cloud native applications, or other cloud oriented activities. As required, may provide Cloud Computing Services for Adherence to the NIST Essential Cloud Characteristics per NIST SP 800- 145 to provide On-demand self-service, Broad network access, Resource pooling, Rapid elasticity and measured cloud services cloud (Pay per use, or pay as you go) for such as Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS) and emerging cloud computing services. Additionally, may configure cloud infrastructures, platforms, and software as a service component when refactoring applications to both AWS and Microsoft Azure applications. May be responsible for sustaining applications hosted in the client’s private cloud in addition to tenancies within AWS and Microsoft Azure. Echelon may deploy the design, development, and sustainment of the Common Access Registration (CAR) system. If so, The CAR system is developed and runs in both AWS and Microsoft Azure. This application includes approval workflows and the automated provisioning and de-provisioning of approved on-premise and cloud systems access, automation the SAR process. May provide support including governing application access, increasing network cloud security requirements, enhancing web interfaces, dashboards, web pages, database management for logistics, financial, personnel tracking, accounting evaluating, and data analysis for applications and platforms hosted both on-premise and in the AWS and Microsoft government clouds, Business Discovery, Systems Assessment, Discovery, and Analysis, Findings and Recommendations, Project Plans, as applicable, adhere to implementation solutions that meet regulations such as FISMA & FEDRamp, FIPS and HIPPA. May be responsible for complete oversight for managing the overall design, development and deployment of a cloud environment. If so, will have the oversight for the work related to a specific component of the solution architecture. Oversees the capture, analysis, and synthesis of both the technical for cloud requirements; the development of the conceptual and detailed design of the cloud environment; and overall responsibility and technical leadership of the delivery team. Responsible to consistently provide valuable suggestions and solutions in areas of cloud native application development, use and maintenance. Has effective leadership skills with ability to lead project development teams in areas of application software design, development, testing, and implementation utilizing cloud concepts of high availability, elasticity and security. Create custom solutions. Ensure seamless integration of new cloud and cloud existing systems to eliminate potential problems and maintain data structure and integrity Holds Security clearance.

Minimum Education: Master’s degree.

Education Substitution: In lieu of a Master’s Degree an additional eight years of experience as a Cloud Solutions Architect with a Bachelor’s degree.

9720 Capital Court, Suite 201, Manassas, VA 20110-2050 www.echelongov.com

Customer Facility Pricing rmack Snapshot

SIN 541330SEC - Security System Integration, Design, Management, and Life Cycle Support

Administrative Support Staff I **

Minimum Experience: 1 year.

Functional Duties: Entry level administrative support position fulfills basic administrative tasks. Responsibilities may include front desk management, correspondence, document handling, preparation of shipping and receiving logs, and other entry-level administrative tasks as assigned. Education and Experience Requirement: High School/GED or equivalent experience

Minimum Education: High School Equivalent.

Administrative Support Staff II

Minimum Experience: 4 years.

Functional Duties: Has a minimum of 4 years’ experience in fulfilling administrative support tasks and is familiar with performing clerical services in a professional office setting. In addition to front desk management, correspondence, report management, document handling and other entry-level administrative tasks, responsibilities may include processing time-and- attendance records, hiring/firing and transfer reports, statistical records and other general record compilation and keeping. May also plan and manage travel. Reviews and directs requests and correspondence to assure prompt and proper handling.

Minimum Education: Associates degree.

System Trainer

Minimum Experience: Entry Level plus (1) manufacturer certification.

Functional Duties: Conducts analysis of current training content. Maintain all training facilities and equipment in good working order and in accordance with Educational and Training standards. Provides a continuous learning path for assigned programs and audiences. Creates effective methods of evaluation of students in each learning activity. Conduct assigned studies, applying needs analysis and systems analysis methods and techniques in order to identify where and how cost and time-effective improvements can be made or as necessitated by internal or external regulations.

Minimum Education: Associate degree, plus (1) Manufacturer Certification or Certificate for electronic security equipment from Bosch, Lenel, Hirsch, or Avigilon or Two (2) additional years of experience training others on electronic security systems

System Trainer Senior

Minimum Experience: 5 years and (2) manufacturer certifications.

Functional Duties: Conducts analysis of current training content. Maintain all training facilities and equipment in good working order and in accordance with Educational and Training standards. Provides a continuous learning path for assigned programs and audiences. Creates effective methods of evaluation of students in each learning activity. Conduct assigned studies, applying needs analysis and systems analysis methods and techniques in order to identify where and how cost and time-effective improvements can be made or as necessitated by internal or external regulations.

Minimum Education: Associate degree, plus 2 Manufacturer Certifications.

Security Technician I **

Minimum Experience: 1 Year, plus (1) manufacturer certification.

Functional Duties: Assists Technicians and other workers as assigned with completing basic tasks such as wire pulls, measurements, drawings, etc. For installation and site preparation services: Assisting with or performing at the basic level, a variety of tasks with installation, troubleshooting, configuration, administration of electronic security systems, including access control, video systems, intrusion detection, and other network peripherals. Work assignments would be of minimal complexity and would work under immediate supervision.

Minimum Education: High School Equivalent, plus (1) manufacturer certification.

Security Technician II **

Minimum Experience: 3 years plus three (3) manufacturer certifications.

Functional Duties: Basic technical support, installation, and training position for security, fire and/or IT systems integration work. Under direction, performs installation, maintenance and repair of systems or equipment. Supports hardware/software and other equipment configuration and operations. Responds to emergency conditions. Assists with system design, maintenance work, customer training, and technical support as required. For installation and site preparation services: Performs device configuration, installation, and maintenance of electronic security systems as well as design and initial implementation. The position requires moderate supervision.

Minimum Education: High School Equivalent, Plus three (3) manufacturer certifications (Hirsch, Bosch, Lenel, DMP, Software House, Axis, Avigilon, Milestone).

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Security Technician III **

Minimum Experience: Five (5) years plus three (3) manufacturer certifications.

Functional Duties: Technical support, installation, and training position for security, fire, and/or IT systems integration work. Perform installation, maintenance and repair of systems or equipment. Supports hardware/software and other equipment configuration and operations. Responds to emergency conditions.

Translates customer requirements into formal agreements and plans that culminate in customer acceptance of results while meeting the clients objectives, per their Statement of Work. Assists with system design, maintenance work, customer training, and technical support as required. Performs device configuration, programming, installation, and maintenance of IP-based electronic security systems, including cable, access control card readers and data gathering panels, video management software and network video recording platforms, connected desktop computers, network interface cards, and other network peripherals as well as design and initial implementation. Functions with periodic direction and little guidance from the supervisor may be required to supervise lower grades. Supporting services related to PACS design, integration, implementation, and installation/testing. May be required to supervise lower grades.

Minimum Education: High School Equivalent, plus three (3) manufacturer certifications (Hirsch, Bosch, Lenel, DMP, Software House, Axis, Avigilon, Milestone).

Security Technician IV **

Minimum Experience: Six (6) years plus three (6) manufacturer certifications.

Functional Duties: Works directly with users to resolve all security data conflicts and inappropriate data usage.

Advanced technical support, installation, and training position for security, fire, and/or IT systems integration work. Perform installation, maintenance and repair of systems or equipment. Supports hardware/software and other equipment configuration and operations. Responds to emergency conditions. Assists with system design, maintenance work, customer training, and technical support as required. Defines logical security data attributes and interrelationships and designs data security structures to accommodate database production, storage, maintenance and accessibility. Has knowledge and understanding of Security Systems and Services as well as other synergetic systems and services. Outside of metropolitan service areas - rural areas. Includes device configuration, programming, installation, and maintenance of IP-based electronic security systems, including cable, access control card readers and data gathering panels, video management software and network video recording platforms, connected desktop computers, network interface cards, and other network peripherals as well as design and initial implementation. Resolves all security performance and capacity issues, and replication and other distributed data issues. Functions with periodic direction and little guidance from the supervisor may be required to supervise lower grades. Supporting services related to PACS design, integration and implementation, and installation/testing. May be required to supervise lower grades.

Minimum Education: Other Technical School/Certification, plus three (3) manufacturer certifications (Hirsch, Bosch, Lenel, DMP, Software House, Axis, Avigilon, Milestone).

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Junior CAD/Drafter I **

Minimum Experience: One (1) year experience and CAD certification.

Functional Duties: Prepares various engineering drawings using computer-based drawing packages. Develops engineering drawings for site plans, electrical interconnects, and mechanical plans for specialized hardware. Work requires the use of most of the conventional drafting techniques. Computer aided draftsman with specialty in security, fire and/or IT systems integration and network infrastructure layout and design. Familiarity with as-built requirements and ability to document engineering data using plans, drawings, charts, schematics, diagrams, and associated documents for conversion to final documentation packages. May be required to understand Government Engineering Drawings Standards and Practices. Recommends appropriate reactionary strategies in response to CAD analysis.

Prepares design layouts using computer-aided design (CAD) equipment or standard hand-drafting techniques, and/or applies standard technical or engineering practices and techniques in support of engineering, networking, or telecommunication functions. Supporting services related to PACS design, integration and implementation, and installation/testing. Utilizes CAD techniques to provide a better understanding of variables to the clients’ expected solution(s).

Senior CAD/Drafter II

Minimum Experience: Must have knowledge of engineering practices and techniques and three (3) years of experience in the field and CAD certification.

Functional Duties: Computer aided draftsman with specialty in security, fire and/or IT systems integration and network infrastructure layout and design. Familiarity with as-built requirements and ability to document engineering data using plans, drawings, charts, schematics, diagrams, and associated documents for conversion to final documentation packages. May be required to understand Government Engineering Drawings Standards and Practices. May possess the ability to produce specific applications including cost analysis and the selection of equipment necessary to complete assigned tasks. CAD drafting, floor plans, wiring diagrams and system elevations.

Supporting services related to PACS design, integration and implementation, and installation/testing. May oversee CAD/Drafter I.

Minimum Education: Bachelors degree.

Contract Administrator

Minimum Experience: Three years (3) experience in the field.

Functional Duties: Create contract proposals to aid organizational objectives. Examine the contract estimates, such as the suggested materials and manufacturing prices, to check if they seem acceptable and correct. Make sure all records are correct and current. Write messages, notices, and contract letters. Contract terms should be negotiated and approved while making sure that projects stay within the allocated budget. Attend meetings to evaluate the status of ongoing initiatives and record thorough notes to share with stakeholders. Create recurring status reports on the status of your projects. Verify contracts' adherence to applicable state and federal rules and regulations by analyzing them.

Minimum Education: Associate degree.

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Junior CAD/Designer I

Minimum Experience: Three (3) years’ experience and CAD certification.

Functional Duties: Computer aided draftsman with specialty in security, fire and/or IT systems integration and network infrastructure layout and design. Familiarity with as-built requirements and ability to document engineering data using plans, drawings, charts, schematics, diagrams, and associated documents for conversion to final documentation packages. Has a relevant understanding of Security Systems and Services as well as other synergetic systems and services. CAD drafting, floor plans, wiring diagrams, and system elevations. Must have knowledge of engineering practices and techniques and three years of experience in the field.

Senior CAD/Designer II

Minimum Experience: Three (3) years’ experience.

Functional Duties: Computer aided draftsman with specialty in security, fire and/or IT systems integration and network infrastructure layout and design. Familiarity with as-built requirements and ability to document engineering data using plans, drawings, charts, schematics, diagrams, and associated documents for conversion to final documentation packages. Has a relevant understanding of Security Systems and Services as well as other synergetic systems and services. CAD drafting, floor plans, wiring diagrams, and system elevations. May may produce CAD drawing sets, as-builts, CAD applications or manage others to produce these technical documents.

Production of specifications along with design submittal packages also within their scope. Participation in design or application meetings and possessing reporting capabilities are inherent within this position. Must have knowledge of engineering practices and techniques and three (3) years of experience in the field. Supporting services related to PACS design, integration and implementation, and installation/testing.

Security Project Manager I/Field Supervisor

Minimum Experience: Two (2) years of technical experience and one (1) year of program management experience.

Functional Duties: Performs tasks focused on the leadership and/or task management of security, fire, and/or IT systems and their design, installation, integration, maintenance, and/or training components. Responsible for the performance of security projects and/or their subsystems. Ability to direct all phases of security projects from inception through completion. Establishes and manages in-house project teams as well as subcontractor support.

Coordinates the preparation of project plans, milestones and operating budgets. Acts as primary customer contact for security program activity, leading program review sessions with customer to discuss cost, schedule and technical performance. Establishes milestones and monitors adherence to master plans and schedules. Identifies program problems and obtains solutions.

Minimum Education: Bachelor’s Degree.

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Security Program Control Analyst

Minimum Experience: One (1) year experience.

Functional Duties: Coordinates and assists in the management of security projects and their financial aspects.

Overseeing planning, tracking, and monitoring of projects. Ensuring adherence to business requirements and client specifications. Monitoring workforce performance. Addressing project inquiries. Coordinating schedules and budgets. Participating in quality control. Handling issues and concerns promptly. Conducting research and analysis for improvement.

Customer Support Technician **

Minimum Experience: Has a relevant understanding of Security Systems and Services as well as other synergistic systems and services. One (1) year experience in the field.

Functional Duties: Document ticketing system through open ticket to resolution. Ensure that all commitments are met on a timely basis. Works cross-functionally to resolve performance issues and defects with hardware and software products. Provide technical support via telephone, chat, and email to customers, field service professionals, and the internal department. Process warranty returns, exchanges and replacements while creating customer records of the support you provide. Utilization of appropriate support documentation to resolve issues or elevate to the next applicable resource if not resolved.

Customer Support Technician Senior

Minimum Experience: 3 years.

Functional Duties: Translates customer requirements into formal agreements and plans that culminate in customer acceptance of results while meeting client objectives. Document ticketing system through open ticket to resolution.

Ensure that all commitments are met on a timely basis. Works cross-functionally to resolve performance issues and defects with hardware and software products. Provide technical support via telephone, chat, and email to customers, field service professionals, and the internal department. Process warranty returns, exchanges and replacements while creating customer records of the support you provide. Utilization of appropriate support documentation to resolve issues or elevate to the next applicable resource if not resolved. Has a relevant understanding of Security Systems and Services as well as other synergistic systems and services. Supporting services related to PACS design, integration and implementation, and installation/testing. Leads teams in initiating, planning, controlling, executing, and closing tasks to produce the delivered solution. Executes a wide range of process activities beginning with the initial technical response to an order through development, test, and final delivery.

Minimum Education: Associate degree.

Echelon Services, LLC GSA # 47QTCA23D00CK Pg 14

Security Engineer I/Security Application Engineer I **

Minimum Experience: One (1) year experience supporting engineering activities, including system development, programming and support (software and hardware), cost and schedule management, program review and refinement, and improvement of development methods for security, fire, and/or IT systems.

Functional Duties: Responsible for design, implementation and management of software-based solutions. Includes system configuration, system programming, security and user administration. Thorough knowledge of Security Managements systems software such as Access Control. Serves as the technical expert for assigned applications and provide guidance to less experienced staff. Plan, conduct, and coordinate work requiring judgment in the independent evaluation, selection, adaptation, and modification of standard engineering techniques, procedures, and criteria.

Perform complex engineering tasks associated with developing or modifying software applications. Tasks may include requirements analysis, software design and coding, integration testing, performance tuning, and user support.

Investigate customer reported software issues to determine root cause and develop solutions. Write or contribute to technical documentation such as application manuals or Knowledge Base articles. Experience supporting engineering activities, including system development, programming and support (software and hardware), cost and schedule management, program review and refinement, and improvement of development methods for security, fire, and/or IT systems. Supporting services related to PACS design, integration and implementation, and installation/testing.

Minimum Education: High School Equivalent, plus 1 Manufacturer Certification (Hirsch, Bosch, Lenel, DMP, Software House, Axis, Avigilon, Milestone).

Security Engineer II/Security Application Engineer II

Minimum Experience: One (1) year experience supporting engineering activities, including system review and refinement, and improvement of development methods for security, fire, and/or IT systems.

Functional Duties: Serve as the technical expert for assigned applications and provide guidance to less experienced staff. Plan, conduct, and coordinate work requiring judgment in the independent evaluation, selection, adaptation, and modification of standard engineering techniques, procedures, and criteria. Perform complex engineering tasks associated with developing or modifying software applications. Requires excellent customer support skills and self-motivation. Tasks may include requirements analysis, software design and coding, integration testing, performance tuning, and user support. Investigate customer reported software issues to determine root cause and develop solutions. Write or contribute to technical documentation such as application manuals or Knowledge Base articles.

Responsibilities include assisting in the installation of security engineer software, upgrading and patching software, developing administrative tools, managing system resources (users, disks, backups, etc.), strategic planning, training, and other tasks commonly associated with security system administration. Experience supporting engineering activities, including system development, programming and support (software and hardware), cost and schedule management, program review and refinement, and improvement of development methods for security, fire, and/or IT systems. Supporting services related to PACS design, integration and implementation, and installation/testing.

May be required to supervise lower grades.

Minimum Education: Associate degree, plus 2 Manufacturer Certifications (Hirsch, Bosch, Lenel, DMP, Software House, Axis, Avigilon, Milestone).

Echelon Services, LLC GSA # 47QTCA23D00CK Pg 15

Security Engineer III/Security Application Engineer III

Minimum Experience: Three (3) years’ experience supporting engineering activities, including system review and refinement, and improvement of development methods for security, fire, and/or IT systems.

Functional Duties: Performs as security design and analysis expert on small to medium size projects, to include where security assessments are required. Acts as the expert in security systems design and installation on small to medium size projects. May also perform review services. Serves as the technical expert for assigned applications and provide guidance to less experienced staff. Plan, conduct, and coordinate work requiring judgment in the independent evaluation, selection, adaptation, and modification of standard engineering techniques, procedures, and criteria. Perform complex engineering tasks associated with developing or modifying software applications. Tasks may include requirements analysis, software design and coding, integration testing, performance tuning, and user support. Investigate customer reported software issues to determine root cause and develop solutions. Write or contribute to technical documentation such as application manuals or Knowledge Base articles. Experience supporting engineering activities, including system development, programming and support (software and hardware), cost and schedule management, program review and refinement, and improvement of development methods for security, fire, and/or IT systems. Supporting services related to PACS design, integration and implementation, and installation/testing. may be required to supervise lower grades.

Minimum Education: Associate degree, plus four (4) Manufacturer Certifications (Hirsch, Bosch, Lenel, DMP, Software House, Axis, Avigilon, Milestone).

Security Engineer IV/Security Application Engineer IV

Minimum Experience: Five (5) years’ experience supporting engineering activities, including system review and refinement, and improvement of development methods for security, fire, and/or IT systems.

Functional Duties: Serve as the technical expert for assigned applications and provide guidance to less experienced staff. Plan, conduct, and coordinate work requiring judgment in the independent evaluation, selection, adaptation, and modification of standard engineering techniques, procedures, and criteria. Perform complex engineering tasks associated with developing or modifying software applications. Services may include but are not limited to the following: high-level technical security integration functions related to the support of the development of security engineering activities such as set-up, operation, maintenance, modification, circuit testing, calibration and trouble shooting and repair of IT hardware or software prototype models or specialized IT equipment. Tasks may include requirements analysis, software design and coding, integration testing, performance tuning, and user support.

Investigate customer reported software issues to determine root cause and develop solutions.