MAS - Cybervance Inc. - 47QTCA23D00A9
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- Attached to
- Federal Supply Schedule 47QTCA23D00A9 Federal contract IDV
- Contract number
- 47QTCA23D00A9
- Issued by
- GSA Federal Acquisition Service
About this file
This is a federal supply schedule price list from Cybervance, Inc. for information technology and professional services. The schedule was awarded on June 22, 2023 through June 21, 2028 and includes products and labor categories. Products offered include an advanced extraction kit for digital forensic examination. Labor categories span areas such as data science, cybersecurity analysis, project management and training. Rates are provided for over 30 labor categories annually over the five-year term, such as $89.92 to $101.60 for an IT business systems analyst. The price list details the products, services and terms available to federal agencies under the schedule contract.
Cybervance Inc. (DBA Cybervance Inc.) Pricelist and/or Vendor Terms and Conditions for 47QTCA23D00A9, a Federal Supply Schedule awarded to Cybervance Inc. (DBA Cybervance Inc.), under Multiple Award Schedule (MAS)
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General Services Administration
Federal Acquisition Service
Authorized Federal Supply Schedule FSS Price List
Multiple Award Schedule (MAS)
FSC Group: Information Technology and Professional Services
Cybervance, Inc.
10401 Connecticut Ave. Suite 102
Kensington, MD 20895
Telephone 301-476-1100 https://cybervance.com/
Contract Administrator: Matthew Capoccia
Email: mcapoccia@cybervance.com
Contract Number – 47QTCA23D00A9
Period Covered by Contract – June 22, 2023 – June 21, 2028
Price List Current through Modification PO-0001 June 22, 2023
Business Size –Small Business
For more information on ordering, go to the following website: https://www.gsa.gov/schedules.
On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The
INTERNET address GSA Advantage!® is: GSAAdvantage.gov.
https://cybervance.com/ mailto:mcapoccia@cybervance.com https://www.gsa.gov/schedules
Cybervance, Inc. Phone: 301-476-1100
47QTCA23D00A9 Page 2 of 38
Customer Information
1a. Table of awarded special item number with appropriate cross-reference to item descriptions and awarded prices.
SINs Recovery SIN Title
33411 33411STLOC
33411RC
Purchasing of New Electronic Equipment
54151S 54151SSTLOC
54151SRC
Information Technology Professional Services
541611 541611RC Management and Financial Consulting, Acquisition and Grants Management Support, and
Business Program and Project Management Services
541690 541590RC Technical Consulting Services
611420 611420STLOC
611420RC
Information Technology Training
611430 611430RC Professional and Management Development
Training
OLM OLMSTLOC
OLMRC
Order-Level Materials (OLM’s)
1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.
See page 38
1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See labor category descriptions starting on page 5 and pricing on page 40
2. Maximum order: 33411 and 54151S - $500,000; 611420 - $250,000; 541611, 541690 and 611430
$1,000,000
3. Minimum order: $100
4. Geographic coverage (delivery area): Domestic
5. Point(s) of production (city, county, and State or foreign country): 10401 Connecticut Ave. Suite
102 Kensington, MD 20895
6. Discount from list prices or statement of net price: Prices listed are net
7. Quantity discounts: None
47QTCA23D00A9 Page 3 of 38
8. Prompt payment terms: None, Net 30 days
9. Foreign items (list items by country of origin): Not Applicable
10a. Time of delivery: 33411: 30 Days; 54151S, 541611, 541690, 611420 and 611430: As Negotiated
10b. Expedited Delivery: Contact Contractor
10c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the
Contractor for rates for overnight and 2-day delivery: Contact Contractor
10d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery: Contact Contractor
11. F.O.B. point: Destination
12a. Ordering address: Same as company address
12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.
13. Payment address: Same as company address
14. Warranty provision: Standard Commercial Warranty & Terms
15. Export packing charges, if applicable: Not Applicable
16. Terms and conditions of rental, maintenance, and repair (if applicable): Not Applicable
17. Terms and conditions of installation (if applicable): Not Applicable
18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): Not Applicable
18b. Terms and conditions for any other services (if applicable): Not Applicable
19. List of service and distribution points (if applicable): Not Applicable
20. List of participating dealers (if applicable): Not Applicable
21. Preventive maintenance (if applicable): Not Applicable
22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): Not Applicable
22b. If applicable, indicate that Section 508 compliance information is available on Electronic and
Information Technology (EIT) supplies and services and show where full details can be found
47QTCA23D00A9 Page 4 of 38
(e.g. contractor’s website or other location.) The EIT standards can be found at:
www.Section508.gov/. https://cybervance.com/
23. Unique Entity Identifier (UEI) Number: LMNFBUREAG22
24. Notification regarding registration in the System for Award Management. Contractor registered and active in SAM http://www.section508.gov/ https://cybervance.com/
47QTCA23D00A9 Page 5 of 38
Labor Category Descriptions
IT Business Systems / Process Analyst I – 54141S
Minimum/General Experience: 1 year
Functional Responsibility:
o Under general supervision, formulates and defines IT systems scope and objectives through research and fact-finding combined with applicable business systems and industry requirements.
o Develops or modifies moderately complex information systems.
o Analyzes business and user needs, documents requirements, and revises existing system logic difficulties.
o Competent to work in logic level phases of systems analysis and considers the business implications of the application of technology to the current business environment.
Minimum Education: Bachelor’s Degree
Approved Substitutions
Minimum Education Minimum/General Experience
High School Diploma / G.E.D. 5 years
Associates degree 3 years
IT Business Systems / Process Analyst II - 54141S
Minimum/General Experience: 2 years
Functional Responsibility:
o Under limited direction from supervisor, formulates and defines IT systems scope and objectives based on both user needs and applicable business systems and industry requirements.
o Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and desired results.
o Analyzes business and user needs, documents requirements and translates into system requirements specifications.
o Guides and advises less-experienced Business Systems Analysts.
o Works at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
High School Diploma / G.E.D. 6 years
Associates degree 4 years
Master’s degree None
47QTCA23D00A9 Page 6 of 38
IT Business Systems / Process Analyst III - 54141S
Minimum/General Experience: 5 years
Functional Responsibility:
o Formulates and defines IT systems scope and objectives based on both user needs and applicable business systems and industry requirements.
o Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and desired results.
o Analyzes business and user needs, documents requirements and translates into IT system requirement specifications.
o Guides and advises less-experienced Business Systems Analysts.
o Works at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
o Provides consulting to agency heads, directors, and senior managers on quality improvement, business process reengineering and strategic implementation of information technology techniques.
o Designs, organizes, leads, and conducts executive level workshops, benchmarking, and surveys.
Minimum Education: Bachelor’s degree
High School Diploma / G.E.D. 9 years
Associates degree 7 years
Master’s degree 3 years
Ph.D. / Doctorate 1 year
Business Systems / Process Analyst I – 541611 and 541690
Functional Responsibility:
o Under general supervision, formulates and defines operational systems scope and objectives through research and fact-finding combined with applicable business systems and industry requirements.
o Develops or modifies moderately complex operational systems.
o Analyzes business and user needs, documents requirements, and revises existing system logic difficulties.
o Works in logic level phases of operational systems analysis and considers the business implications of the application of operational systems to the current business environment.
47QTCA23D00A9 Page 7 of 38
Business Systems / Process Analyst II – 541611 and 541690
Minimum/General Experience: 2 years
Functional Responsibility:
o Under limited direction from supervisor, formulates and defines operational systems scope and objectives based on both user needs and applicable business systems and industry requirements.
o Devises or modifies procedures to solve complex problems considering operational systems capacity and limitations, operating time, and desired results.
o Analyzes business and user needs, documents requirements and translates into operational system requirements specifications.
o Guides and advises less-experienced Business Systems Analysts.
o Works at the highest level of most phases of operational systems analysis while considering the business implications of operational systems to the current and future business environment.
High School Diploma / G.E.D. 6 years
Associates degree 4 years
Business Systems / Process Analyst III – 541611 and 541690
Functional Responsibility:
o Formulates and defines operational systems scope and objectives based on both user needs and applicable business systems and industry requirements.
o Devises or modifies procedures to solve complex problems and limitations, operating time, and desired results.
o Analyzes business and user needs, documents requirements and translates into proper operational system requirement specifications.
o Guides and advises less-experienced Business Systems Analysts.
o Works at the highest level of most phases of operational systems analysis while considering the business implications of the application of operational systems to the current and future business environment.
o Provides consulting to agency heads, directors, and senior managers on quality improvement and business process reengineering.
o Designs, organizes, leads, and conducts executive level workshops, benchmarking, and surveys.
High School Diploma / G.E.D. 9 years
Associates degree 7 years
47QTCA23D00A9 Page 8 of 38
Computer / Security Analyst I - 54151S
Minimum/General Experience: None
Functional Responsibility:
o Gathers, organizes, and documents technical information about an organization’s mission goals and needs within a cybersecurity environment, IT infrastructure and existing security/IA products.
o Assists in the analysis and development of security/IA policies, procedures, and standards.
o Works with the customer to minimize risks and assess and secure networks.
Minimum Education: Associates degree
High School Diploma / G.E.D. 4 years
Computer / Security Analyst II - 54151S
Minimum/General Experience: 3 years
Functional Responsibility:
o Gathers, organizes, and documents technical information about an organization’s mission goals and needs within a cybersecurity environment, IT infrastructure and existing security/IA products.
o Analyzes and develops security/IA policies, procedures, and standards.
o Works with the customer to minimize risks and assess and secure networks.
o Designs, develops, engineers, and implements solutions to computer security requirements.
High School Diploma / G.E.D. 7 years
Associates degree
5 years plus 1 of the following certifications:
AWS, CISSP, Security+, CISA, GIAC, CISM, CIPP, GSEC, SSCP, CASP, GCIH, OSCP
Master’s degree 1 year
Computer / Security Analyst III - 54151S
Functional Responsibility:
o Gathers, organizes, and documents technical information about an organization’s mission goals and needs within a cybersecurity environment, IT infrastructure and existing security/IA products.
o Analyzes and develops security/IA policies, procedures, and standards.
o Works with the customer to minimize risks and assess and secure networks.
o Designs, develops, engineers, and implements solutions to computer security requirements.
o Performs risk analyses which also include risk assessment.
o Provides daily supervision and direction to staff.
High School Diploma / G.E.D. 9 years
47QTCA23D00A9 Page 9 of 38
Associates degree
7 years plus 2 of the following certifications:
AWS, CISSP, Security+, CISA, GIAC, CISM, CIPP, GSEC, SSCP, CASP, GCIH, OSCP
Computer Forensic and Intrusion Analyst I - 54151S
Functional Responsibility:
o Supports Red Team efforts conducting covert focused target penetration testing of U.S.
Government installations through focused threat-based methodologies as a simulated adversary to expose and exploit vulnerabilities to improve the cyber readiness of infrastructure, services, and agencies.
o Applies knowledge in computer and network forensics to threat assessment and analysis.
o Conducts vulnerability assessments/penetration tests of information systems.
High School Diploma / G.E.D. 5 years
Computer Forensic and Intrusion Analyst II - 54151S
Functional Responsibility:
o Supports Red Team efforts conducting covert focused target penetration testing of U.S.
Government installations through focused threat-based methodologies as a simulated adversary to expose and exploit vulnerabilities to improve the cyber readiness of infrastructure, services, and agencies.
o Applies knowledge in computer and network forensics to threat assessment and analysis.
o Conducts vulnerability assessments/penetration tests of information systems.
o Develops, researches, and utilizes expertise in tools, techniques, countermeasures, and trends in computer and network vulnerabilities, data hiding, and encryption for use in threat assessment and analysis.
High School Diploma / G.E.D. 7 years
Associates degree 5 years
Ph.D. / Doctorate None
Computer Forensic and Intrusion Analyst III - 54151S
47QTCA23D00A9 Page 10 of 38
Functional Responsibility:
o Supports Red Team efforts conducting covert focused target penetration testing of U.S.
Government installations through focused threat-based methodologies as a simulated adversary to expose and exploit vulnerabilities to improve the cyber readiness of infrastructure, services, and agencies.
o Applies knowledge in computer and network forensics to threat assessment and analysis.
o Conducts vulnerability assessments/penetration tests of information systems.
o Develops, researches, and utilizes expertise in tools, techniques, countermeasures, and trends in computer and network vulnerabilities, data hiding, and encryption for use in threat assessment and analysis.
o Identifies, deters, monitors, and investigates computer and network intrusions.
o Provides computer forensic support to high technology investigations in the form of evidence seizure, computer forensic analysis, and data recovery.
High School Diploma / G.E.D. 9 years
Associates degree 7 years
Data Scientist I - 54151S
Functional Responsibility:
o Leverages data to drive insights, make data-driven decisions, and develop data-driven solutions to support and enhance the information technology (IT) function of an organization.
o Works closely with cross-functional teams, including IT managers, software engineers, data engineers, and business stakeholders, to identify business problems and opportunities, design and implement data models, algorithms, and statistical analyses, and deliver actionable recommendations and solutions to drive operational efficiency, innovation, and competitive advantage.
o Under general supervision, performs analysis, mathematical and statistical examinations of data.
o Applies critical thinking and problem-solving skills to interpreting data.
o Applies knowledge of machine-learning and research to data analysis.
o Identifies valuable data sources and automates collection processes.
o Undertakes preprocessing of structured and unstructured data.
o Analyzes large amounts of information to discover data trends and patterns.
o Experience with programming languages such as Python or R for data analysis and machine learning.
Minimum Education: Bachelor’s degree in Computer Science, Economics, Engineering, Mathematics, Finance, Statistics, or Operations Research.
47QTCA23D00A9 Page 11 of 38
Data Scientist II - 54151S
Functional Responsibility:
o Leverages data to drive insights, make data-driven decisions, and develop data-driven solutions to support and enhance the information technology (IT) function of an organization.
o Works closely with cross-functional teams, including IT managers, software engineers, data engineers, and business stakeholders, to identify business problems and opportunities, design and implement data models, algorithms, and statistical analyses, and deliver actionable recommendations and solutions to drive operational efficiency, innovation, and competitive advantage.
o Under minimal supervision, performs analysis, mathematical and statistical examinations of data.
o Applies critical thinking and problem-solving skills to interpreting data.
o Applies knowledge of machine-learning and research to data analysis.
o Identifies valuable data sources and automates collection processes.
o Undertakes preprocessing of structured and unstructured data.
o Analyzes large amounts of information to discover trends and patterns.
o Utilizes business intelligence tools and data frameworks to examine data.
o Experience with programming languages such as Python or R for data analysis and machine learning.
High School Diploma / G.E.D. 7 years
Associates degree 5 years
Data Scientist III -54151S
Minimum/General Experience: 7 years
Functional Responsibility:
o Leverages data to drive insights, make data-driven decisions, and develop data-driven solutions to support and enhance the information technology (IT) function of an organization.
o Works closely with cross-functional teams, including IT managers, software engineers, data engineers, and business stakeholders, to identify business problems and opportunities, design and implement data models, algorithms, and statistical analyses, and deliver actionable recommendations and solutions to drive operational efficiency, innovation, and competitive advantage.
o Supervises data scientist and performs analysis, mathematical and statistical examinations of data.
o Applies critical thinking and problem-solving skills to interpreting data.
o Applies knowledge of machine-learning and research to data analysis.
47QTCA23D00A9 Page 12 of 38 o Identifies valuable data sources and automates collection processes.
o Undertakes preprocessing of structured and unstructured data.
o Analyzes large amounts of information to discover trends and patterns.
o Utilizes business intelligence tools, data frameworks to examine data.
o Experience with programming languages such as Python or R for data analysis and machine learning.
o Collaborates with IT engineering and product development teams.
High School Diploma / G.E.D. 11 years
Associates degree 9 years
Master’s degree 5 years
Ph.D. / Doctorate 3 years
Dev / Ops Engineer I - 54151S
Functional Responsibility:
o Designs, develops, enhances, and implements Continuous Integration Continuous Delivery ecosystems within a Cloud Service Provider ecosystem or onsite cloud infrastructure.
o Troubleshoots production problems related to software applications.
o Researches, tests, builds, and coordinates the conversion and/or continuous integration pipelines and toolchains based on client requirements.
o Designs and develops new software products or major enhancements to existing software.
o Addresses problems of systems integration, compatibility, and multiple platforms.
o Assesses cloud security architectures and provides recommendations to improve overall security and methods to automate security testing of applications moving through the CI/CD pipeline.
High School Diploma / G.E.D. 7 years
Associates degree 5 years
Dev / Ops Engineer II -54151S
Functional Responsibility:
o Designs, develops, enhances, and implements Continuous Integration Continuous Delivery ecosystems within a Cloud Service Provider ecosystem or onsite cloud infrastructure.
o Troubleshoots production problems related to software applications.
47QTCA23D00A9 Page 13 of 38 o Researches, tests, builds, and coordinates the conversion and/or continuous integration pipelines and toolchains based on client requirements.
o Designs and develops new software products or major enhancements to existing software.
o Addresses problems of systems integration, compatibility, and multiple platforms.
o Assesses cloud security architectures and provides recommendations to improve overall security and methods to automate security testing of applications moving through the CI/CD pipeline.
o Consults with project teams and end users to identify application requirements.
o Performs feasibility analysis on potential future projects to management.
High School Diploma / G.E.D. 9 years
Associates degree 7 years
Dev / Ops Engineer III - 54151S
Functional Responsibility:
o Designs, develops, enhances, and implements of Continuous Integration Continuous Delivery ecosystems within a Cloud Service Provider ecosystem or onsite cloud infrastructure.
o Troubleshoots production problems related to software applications.
o Researches, tests, builds, and coordinates the conversion and/or continuous integration pipelines and toolchains based on client requirements.
o Designs and develops new software products or major enhancements to existing software.
o Addresses problems of systems integration, compatibility, and multiple platforms.
o Assesses cloud security architectures and provides recommendations to improve overall security and methods to automate security testing of applications moving through the CI/CD pipeline.
o Consults with project teams and end users to identify application requirements.
o Performs feasibility analysis on potential future projects to management.
o Evaluates application software packages, application integration and testing tools.
o Resolves problems with software and responds to suggestions for improvements and enhancements.
High School Diploma / G.E.D. 11 years
Associates degree 9 years
Documentation Specialist I -541690, 541611
47QTCA23D00A9 Page 14 of 38 o Researches, writes, edits, and proofreads technical data for use in documents or sections of documents such as manuals, procedures, and specifications.
o Ensures technical documentation is accurate, complete, meets editorial and government specifications, and adheres to standards for quality, graphics, coverage, format, and style.
Associates degree 2 years
Documentation Specialist II - 541690, 541611
Functional Responsibility:
o Researches, writes, edits, and proofreads technical data for use in documents or sections of documents such as manuals, procedures, and specifications.
o Ensures technical documentation is accurate, complete, meets editorial and government specifications and adheres to standards for quality, graphics, coverage, format, and style.
o Assists in establishing style guidelines and standards for texts and illustrations.
High School Diploma / G.E.D. 7 years
Associates degree 5 years
Documentation Specialist III - 541690, 541611
Functional Responsibility:
o Researches, organizes, writes, edits, and produces technical data for major publication projects.
o Ensures technical documentation is accurate, complete, meets editorial and government specifications and adheres to standards for quality, graphics, coverage, format, and style.
o Organizes material and writes descriptive copy according to standards regarding order, clarity, conciseness, style, and terminology.
o Establishes style guidelines and standards for texts and illustrations.
Minimum Education: Bachelor's degree
High School Diploma / G.E.D. 9 years
Associates degree 7 years
47QTCA23D00A9 Page 15 of 38
Documentation Specialist IV - 541690, 541611
Functional Responsibility:
o Researches, organizes, writes, edits, and produces technical data for major publication projects.
o Ensures technical documentation is accurate, complete, meets editorial and government specifications and adheres to standards for quality, graphics, coverage, format, and style.
o Organizes material and writes descriptive copy according to standards regarding order, clarity, conciseness, style, and terminology.
o Establishes style guidelines and standards for texts and illustrations.
o Provides daily supervision and direction to staff.
High School Diploma / G.E.D. 11 years
Associates degree 9 years
Information Security Specialist I - 54151S
Functional Responsibility:
o Defines, plans, designs, and evaluates information security systems.
o Assesses architecture and current hardware limitations, defines and designs system specifications, input/output processes and working parameters for hardware/software compatibility.
Minimum Education: Bachelor’s degree in Computer Science
Information Security Specialist II - 54151S
Minimum/General Experience: 4 years
Functional Responsibility:
o Defines, plans, designs, and evaluates information security systems.
o Assesses architecture and current hardware limitations, defines and designs system specifications, input/output processes and working parameters for hardware/software compatibility.
o Designs and conducts tests of designs and architectures.
o Applies technical knowledge to information security designs.
Minimum Education: Bachelor’s degree in Computer Science
High School Diploma / G.E.D. 8 years
47QTCA23D00A9 Page 16 of 38
Associates degree 6 years
Master’s degree 2 years
Information Security Specialist III - 54151S
Functional Responsibility:
o Defines, plans, designs, and evaluates information security system.
o Assesses architecture and current hardware limitations, defines and designs system specifications, input/output processes and working parameters for hardware/software compatibility.
o Designs and conducts tests of designs and architectures.
o Leads and guides junior staff.
o Provides independent management of projects.
Minimum Education: Bachelor’s degree in Computer Sciences, MIS/IT, Engineering, Information
Security/IA
High School Diploma / G.E.D. 11 years
Associates degree 9 years
Information Security Specialist IV - 54151S
Minimum/General Experience: 9 years
Functional Responsibility:
o Defines, plans, designs, and evaluates information security systems.
o Assesses architecture and current hardware limitations, defines and designs system specifications, input/output processes and working parameters for hardware/software compatibility.
o Performs complex tasks associated with information security ranging from the design of security components to complex architectures.
o Supervises the work of other engineers performing information security tasks.
o Provides independent program supervision.
Minimum Education: Bachelor’s degree in Computer Sciences, MIS/IT, Engineering, Information
Security/IA
High School Diploma / G.E.D. 13 years
Associates degree 11 years
Master’s degree 7 years
Ph.D. / Doctorate 5 years
Instructional Designer / Developer I - 611430
47QTCA23D00A9 Page 17 of 38 o Designs and develops instructional approaches and/or strategies to meet training requirements.
o Develops training objectives and test methods and designs instructionally valid training materials.
o Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans.
o Designs and develops computer-based training, web-based training, electronic performance support systems and other technology-based learning solutions.
o Collaborates with customers and SMEs to ensure technical accuracy of instructional content.
Minimum Education: Bachelor’s degree in Instructional Systems Design, Education Technology
High School Diploma / G.E.D. 7 years
Associates degree 5 years
Instructional Designer / Developer II - 611430
Functional Responsibility:
o Designs and develops instructional approaches and/or strategies to meet training requirements.
o Develops training objectives and test methods and designs instructionally valid training materials.
o Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans.
o Designs and develops computer-based training, web-based training, electronic performance support systems and other technology-based learning solutions.
o Collaborates with customers and SMEs to ensure technical accuracy of instructional content.
o Performs quality assurance and quality control activities, including SME reviews, design reviews, course pilots, and hot washes.
o Analyzes performance results and learner feedback to make course adjustments.
o Evaluates training initiatives for accuracy and learning effectiveness.
o Leads multidisciplinary teams of SMEs, graphic artists, and technical writers.
o Identifies, assesses, and mitigates risks associated with training project plans and schedules.
Minimum Education: Bachelor’s degree Instructional Systems Design, Education Technology, High School Diploma / G.E.D. 9 years
Associates degree 7 years
47QTCA23D00A9 Page 18 of 38
Instructional Designer / Developer III - 611430
Functional Responsibility:
o Designs and develops instructional approaches and/or strategies to meet training requirements.
o Develops training objectives and test methods and designs instructionally valid training materials.
o Ensures integrity of task analysis, training requirements, training hierarchies, instructional materials, and evaluation plans.
o Designs and develops computer-based training, web-based training, electronic performance support systems and other technology-based learning solutions.
o Collaborates with customer and SMEs to ensure technical accuracy of instructional content.
o Performs quality assurance and quality control activities, including SME reviews, design reviews, course pilots, and hot washes.
o Analyzes performance results and learner feedback to make course adjustments.
o Evaluates training initiatives for accuracy and learning effectiveness.
o Leads multidisciplinary teams of SMEs, graphic artists, and technical writers.
o Identifies, assesses, and mitigates risks associated with training project plans and schedules.
o Provides guidance and work leadership to lower-level personnel.
o Manages and executes all aspects of training projects, including schedules, resources, and scope.
Minimum Education: Bachelor’s degree Instructional Systems Design, Education Technology
High School Diploma / G.E.D. 11 years
Associates degree 9 years
Media Graphics Developer I - 54151S
Functional Responsibility:
o Develops graphics/illustrations to produce brochures, briefings, displays, and other materials.
o Supports all aspects of graphics/illustration projects from conceptualization to final presentation.
o Acts as a technical consultant on matters of design, composition, and presentation.
o Utilizes a broad range of graphics production software and equipment.
o Exercises creative judgment and originality by translating needs into graphics.
47QTCA23D00A9 Page 19 of 38
Media Graphics Developer II - 54151S
Functional Responsibility:
o Develops graphics/illustrations to produce brochures, briefings, displays, and other materials.
o Supports all aspects of graphics/illustration projects from conceptualization to final presentation.
o Acts as a technical consultant on matters of design, composition, and presentation.
o Utilizes a broad range of graphics production software and equipment.
o Exercises creative judgment and originality by translating needs into graphics.
o Participates in website design and development.
High School Diploma / G.E.D. 7 years
Associates degree 5 years
Media Graphics Developer III - 54151S
Functional Responsibility:
o Develops graphics/illustrations to produce brochures, briefings, displays, and other materials.
o Supports all aspects of graphics/illustration projects from conceptualization to final presentation.
o Acts as a technical consultant on matters of design, composition, and presentation.
o Utilizes a broad range of graphics production software and equipment.
o Exercises creative judgment and originality by translating needs into graphics.
o Participates in website design and development.
o Provides technical training and guidance to junior graphics personnel.
High School Diploma / G.E.D. 9 years
Associates degree 7 years
Program Manager I - 541690, 541611
Functional Responsibility:
o Manages programs to ensure all elements of the program are successfully implemented to the client’s satisfaction at or below budget.
o Provides supervisory, technical, and administrative direction to project staff.
o Utilizes subject matter expertise and communication skills to interface with management.
o Tracks project performance and costs.
47QTCA23D00A9 Page 20 of 38 o Prepares plans, charts, tables, and diagrams to assist in analyzing and displaying problems and solutions.
High School Diploma / G.E.D. 7 years
Associates degree 5 years
Program Manager II - 541690, 541611
Minimum/General Experience: 6 years
Functional Responsibility:
o Manages programs to ensure all elements of the program are successfully implemented to the client’s satisfaction at or below budget.
o Provides supervisory, technical, and administrative direction to project staff.
o Utilizes subject matter expertise and communication skills to interface with management.
o Tracks project performance and costs.
o Prepares plans, charts, tables, and diagrams to assist in analyzing and displaying problems and solutions.
o Designs, develops, and integrates systems.
o Manages contracts, project managers and other program personnel.
High School Diploma / G.E.D. 10 years
Associates degree 8 years
Master’s degree 4 years
Ph.D. / Doctorate 2 years
Program Manager III - 541690, 541611
Minimum/General Experience: 10 years
Functional Responsibility:
o Manages programs to ensure all elements of the program are successfully implemented to the client’s satisfaction at or below budget.
o Provides supervisory, technical, and administrative direction to project staff.
o Utilizes subject matter expertise and communication skills to interface with management.
o Tracks project performance and costs.
o Prepares plans, charts, tables, and diagrams to assist in analyzing and displaying problems and solutions.
o Designs, develops, and integrates systems.
o Manages contracts, project managers and other program personnel.
47QTCA23D00A9 Page 21 of 38 o Exercises independent judgment as well as a high level of analytical skill in solving complex and unusual technical, administrative, and managerial problems.
High School Diploma / G.E.D. 14 years
Associates degree 12 years
Master’s degree 8 years
Ph.D. / Doctorate 6 years
IT Program Manager I – 54151S
Functional Responsibility:
o Implements IT program management processes and methodologies to ensure projects are delivered on time, within budget, adhere to quality standards, and meet customer expectations.
o Establishes IT project management structure.
o Develops and maintains project schedules.
o Develops work breakdown structure.
o Allocates resources.
o Serves as the primary point of contact for customer agency representatives.
High School Diploma / G.E.D. 7 years
Associates degree 5 years
IT Program Manager II – 54151S
Minimum/General Experience: 6 years
Functional Responsibility:
o Implements IT program management processes and methodologies to ensure projects are delivered on time, within budget, adhere to quality standards, and meet customer expectations.
o Establishes IT project management structure.
o Develops and maintains project schedules.
o Develops work breakdown structure.
o Allocates resources.
o Serves as the primary point of contact for customer agency representatives.
o Provides functional and technical leadership to engineering staff and guidance to management.
o Establishes metrics and ensures quality assurance practices are implemented.
47QTCA23D00A9 Page 22 of 38
High School Diploma / G.E.D. 10 years
Associates degree 8 years
Master’s degree 4 years
Ph.D. / Doctorate 2 years
IT Program Manager III – 54151S
Functional Responsibility:
o Implements IT program management processes and methodologies to ensure projects are delivered on time, within budget, adhere to quality standards, and meet customer expectations.
o Establishes IT project management structure.
o Develops and maintains project schedules.
o Develops work breakdown structure.
o Allocates resources.
o Serves as the primary point of contact for customer agency representatives.
o Provides functional and technical leadership to engineering staff and guidance to management.
o Establishes metrics and ensures quality assurance practices are implemented.
o Develops and implements program improvement plans.
o Performs enterprise-wide planning and interfaces to other functional systems.
High School Diploma / G.E.D. 14 years
Associates degree 12 years
Project Manager I – 541611, 541690
Functional Responsibility:
o Manages moderately complex projects.
o Reviews and approves deliverables.
o Identifies and resolves project issues.
o Ensures overall customer satisfaction.
o Nurtures long-term client relationship.
o Supports planning for future projects.
Project Manager II – 541611, 541690
47QTCA23D00A9 Page 23 of 38 o Manages complex projects.
o Reviews and approves deliverables.
o Identifies and resolves project issues.
o Ensures overall customer satisfaction.
o Nurtures long-term client relationship.
o Identifies and plans for future projects.
o Provides expert advice, assistance and mentoring to staff.
o Develops project goals and methodologies.
Minimum Education: Bachelor’s degree and PMP certification
High School Diploma/G.E.D. & PMP certification 9 years
Associates degree & PMP certification 7 years
Master’s degree & PMP certification 3 years
Ph.D. / Doctorate & PMP certification 1 year
Project Manager III – 541611, 541690
Functional Responsibility:
o Manages complex, difficult or sensitive projects.
o Reviews and approves deliverables.
o Identifies and resolves project issues.
o Ensures overall customer satisfaction.
o Nurtures long-term client relationship.
o Identifies and plans for future projects.
o Provides expert advice, assistance and mentoring to staff.
o Develops project goals and methodologies.
o Plans for and acquires project resources.
High School Diploma/G.E.D. & PMP certification 11 years
Associates degree & PMP certification 9 years
Master’s degree & PMP certification 5 years
Ph.D. / Doctorate & PMP certification 3 years
IT Project Manager I - 54141S
Functional Responsibility:
o Plans, delivers and manages moderately complex IT Systems projects to ensure successful implementation and operation.
47QTCA23D00A9 Page 24 of 38 o Exercises independent judgment and analytical skills in solving technical problems.
o Develops, documents and reviews IT systems requirements to include analysis and definition, logical and physical design, testing, and deployment.
o Manages quality and integrity of the final work product on moderately complex IT systems projects.
o Manages engineers, analysts, information technology specialists, testers, cybersecurity specialists, training specialists, and infrastructure specialists.
o Communicates with all levels of client management.
IT Project Manager II - 54141S
Functional Responsibility:
o Plans, delivers and manages complex IT Systems projects to ensure successful implementation and operation.
o Exercises independent judgment and analytical skills in solving technical problems.
o Develops, documents and reviews IT systems requirements to include analysis and definition, logical and physical design, testing, and deployment.
o Manages quality and integrity of the final work product on complex IT systems projects.
o Manages engineers, analysts, information technology specialists, testers, cybersecurity specialists, training specialists, and infrastructure specialists.
o Communicates with all levels of client management.
o Provides technical direction, expert advice, assistance and mentoring to staff.
High School Diploma/G.E.D. & PMP certification 9 years
Associates degree & PMP certification 7 years
Master’s degree & PMP certification 3 years
Ph.D. / Doctorate & PMP certification 1 year
IT Project Manager III - 54141S
Functional Responsibility:
o Plans, delivers and manages complex, difficult or sensitive IT Systems projects to ensure successful implementation and operation.
o Exercises independent judgment and analytical skills in solving technical problems.
o Develops, documents and reviews IT systems requirements to include analysis and definition, logical and physical design, testing, and deployment.
47QTCA23D00A9 Page 25 of 38 o Manages quality and integrity of the final work product on complex, difficult or sensitive IT systems projects.
o Manages engineers, analysts, information technology specialists, testers, cybersecurity specialists, training specialists, and infrastructure specialists.
o Communicates with all levels of client management.
o Provides technical direction, expert advice, assistance and mentoring to staff.
o Plans for and acquires project resources.
High School Diploma/G.E.D. & PMP certification 11 years
Associates degree & PMP certification 9 years
Master’s degree & PMP certification 5 years
Ph.D. / Doctorate & PMP certification 3 years
Subject Matter Expert I - 54151S
Minimum/General Experience: 7 years
Functional Responsibility:
o Skilled and experienced professional in the field of Information Technology.
o Maintains knowledge of latest industry trends, technologies, and best practices in implementing cutting-edge IT solutions.
o Supports the testing, and implementation of IT solutions to meet business requirements.
o Provides technical support and troubleshooting expertise to resolve IT issues and incidents.
o Analyzes system logs, conducts root cause analysis, and identifies and implements corrective actions to minimize downtime and ensure smooth operations.
o Complies with IT policies, procedures, and governance.
o Provides technical knowledge and analysis of IT applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and/or implementation advice on problems.
o From computer systems standpoint, participates as needed in all phases of software and hardware development with emphasis on the planning, analysis, testing, integration, documentation, training, and presentation phases.
o From a business process standpoint, provides technical advice, guidance and direction for the improvement, modification, and re-engineering of business processes, policies, and procedures for any functional area under consideration or review.
High School Diploma / G.E.D. 11 years
Associates degree 9 years
47QTCA23D00A9 Page 26 of 38
Subject Matter Expert II - 54151S
Functional Responsibility:
o Skilled and experienced professional in the field of Information Technology.
o Maintains knowledge of latest industry trends, technologies, and best practices in implementing cutting-edge IT solutions.
o Leads the testing, and implementation of IT solutions to meet business requirements.
o Provides technical support and troubleshooting expertise to resolve highly complex IT issues and incidents.
o Analyzes system logs, conducts root cause analysis, and identifies and implements corrective actions to minimize downtime and ensure smooth operations.
o Collaborates with cross-functional teams, stakeholders, and vendors to ensure effective communication, coordination, and delivery of IT projects and initiatives.
o Complies with IT policies, procedures, and governance.
o Provides technical support for the planning, implementation, and management of IT systems, projects, and initiatives to align IT goals and objectives with overall business objectives.
o Provides advanced technical knowledge and analysis of IT applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and/or implementation advice on complex problems.
o From a computer systems standpoint, participates as needed in all phases of software and hardware development with emphasis on the planning, analysis, testing, integration, documentation, training, and presentation phases.
o From a business process standpoint, provides technical advice, guidance and direction for the improvement, modification, and re-engineering of business processes, policies, and procedures
High School Diploma / G.E.D. 14 years
Associates degree 12 years
Subject Matter Expert III - 54151S
Minimum/General Experience: 14 years
Functional Responsibility:
o Possesses advanced knowledge and expertise in a specific domain such as network architecture, cybersecurity, cloud computing, database administration, artificial intelligence, or software development.
o Maintains knowledge of latest industry trends, technologies, and best practices in implementing cutting-edge IT solutions.
o Analyzes business requirements, conducts feasibility studies, evaluates technology options, and recommends IT strategies and roadmaps to achieve business goals.
o Conducts technical assessments, defines system specifications, and supports the implementation process to ensure successful deployment of IT solutions.
47QTCA23D00A9 Page 27 of 38 o Sets technical direction, designing and architecting complex systems, evaluating new technologies, and providing recommendations on technology adoption.
o Provides technical support and troubleshooting expertise to resolve highly complex IT issues and incidents.
o Responsible for troubleshooting and resolving critical technical problems, conducting root cause analysis.
o Collaborates with cross-functional teams, stakeholders, and vendors to ensure effective communication, coordination, and delivery of IT projects and initiatives.
o Creates and maintains documentation, knowledge bases and technical guides for IT processes, systems, or tools.
o Identifies and mitigates IT risks and security threats by conducting risk assessments, implementing security controls, and ensuring compliance with relevant IT regulations and standards.
o Conduct training sessions or workshops to share knowledge and educate others on IT topics.
o From a computer systems standpoint, participates as needed in all phases of software and hardware development with emphasis on the planning, analysis, testing, integration, documentation, training, and presentation phases.
o From a business process standpoint, provides technical advice, guidance and direction for the improvement, modification, and re-engineering of business processes, policies, and procedures
High School Diploma / G.E.D. 18 years
Associates degree 16 years
Master’s degree 12 years
Ph.D. / Doctorate 10 years
Subject Matter Expert IV - 54151S
Minimum/General Experience: 17 years
Functional Responsibility:
o Possess advanced knowledge and expertise in multiple domains such as network architecture, cybersecurity, cloud computing, database administration, artificial intelligence, or software development.
o Maintains knowledge of latest industry trends, technologies, and best practices in implementing cutting-edge IT solutions.
o Analyzes business requirements, conducts feasibility studies, evaluates technology options, and recommends IT strategies and roadmaps to achieve business goals.
o Conducts technical assessments, defines system specifications, and manages the implementation process to ensure successful deployment of IT solutions.
o Responsible for evaluating new technologies, tools, and methodologies, conducting proofs of concept, and providing recommendations on their adoption to improve IT performance, efficiency, and effectiveness.
o Provides technical support and troubleshooting expertise to resolve highly complex IT issues and incidents.
47QTCA23D00A9 Page 28 of 38 o Responsible for troubleshooting and resolving critical technical problems, conducting root cause analysis, and implementing corrective actions to ensure smooth IT operations and service delivery.
o Collaborates with cross-functional teams, stakeholders, and vendors to ensure effective communication, coordination, and delivery of IT projects and initiatives.
o Creates IT policies, procedures, and governance.
o Creates and maintains IT documentation, knowledge bases and technical guides for IT processes, systems, or tools.
o Identifies and mitigates IT risks and security threats by conducting risk assessments, auditing security controls, and ensuring compliance with relevant IT regulations and standards.
o Leads the planning, implementation, and management of IT systems, projects, and initiatives to align IT goals and objectives with overall business objectives.
o Responsible for sharing technical knowledge and expertise through training, mentoring, and documentation to develop the IT skills of team members and promote a culture of continuous learning.
o From a computer systems standpoint, participates as needed in all phases of software and hardware development with emphasis on the planning, analysis, testing, integration, documentation, training, and presentation phases.
o From a business process standpoint, provides technical advice, guidance and direction for the improvement, modification, and re-engineering of business processes, policies, and procedures
High School Diploma / G.E.D. 21 years
Associates degree 19 years
Master’s degree 15 years
Ph.D. / Doctorate 13 years
Subject Matter Expert V -54151S
Minimum/General Experience: 20 years
Functional Responsibility:
o Possesses advanced knowledge and expertise in multiple domains such as network architecture, cybersecurity, cloud computing, database administration, artificial…
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