MAS - Performance Defense, LLC - 47QTCA23D0075

Performance Defense

2095 WEST PINNACLE PEAK RD, SUITE 120

PHOENIX, ARIZONA 85027

Labor Category Descriptions Job Title: Business Analyst I

Minimum/General Experience: 1 years of technical support and customer service experience Functional Responsibility:

Gather, develop, analyze, document, and validate business and/or technical needs.

Manages and tracks business and technical needs objectives throughout the project’s lifecycle. Works with the varies stakeholders and assists in leading project or initiative tasks. Oversees many of the day-to-day requirements on the business side and helps respond to customer inquiries and updates.

Minimum Education/Training: Bachelor Degree

Job Title: Business Analyst II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Gather, develop, analyze, document, and validate business and/or technical needs.

Manages and tracks business and technical needs objectives throughout the project’s lifecycle. Works with the varies stakeholders and assists in leading project or initiative tasks. Oversees many of the day-to-day requirements on the business side and helps respond to customer inquiries and updates.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Business Analyst III

Minimum/General Experience: 5 years of technical support and customer service experience Functional Responsibility:

Gather, develop, analyze, document, and validate business and/or technical needs.

Manages and tracks business and technical needs objectives throughout the project’s lifecycle. Works with the varies stakeholders and assists in leading project or initiative tasks. Oversees many of the day-to-day requirements on the business side and helps respond to customer inquiries and updates.

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3 SIN Large Category Subcategory 541330ENG Professional Services Technical and Engineering Services (Non IT)

PHOENIX, ARIZONA 85027

topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Business Analyst IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Gather, develop, analyze, document, and validate business and/or technical needs.

Manages and tracks business and technical needs objectives throughout the project’s lifecycle. Works with the varies stakeholders and assists in leading project or initiative tasks. Oversees many of the day-to-day requirements on the business side and helps respond to customer inquiries and updates.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Cybersecurity / IA Engineer I

Minimum/General Experience: 1 years of technical support and customer service experience Functional Responsibility:

Identify threats and vulnerabilities in systems and software. Responsible for protection of data and systems. Creates the policies and processes that are incorporated into the system design, development, testing, and implementation that defend against hacking, malware, ransomware, insider threats and cybercrime. Manages updates and monitors security of the status of networks.

Minimum Education/Training: Bachelor Degree

Job Title: Cybersecurity / IA Engineer II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Identify threats and vulnerabilities in systems and software. Responsible for protection of data and systems. Creates the policies and processes that are incorporated into the system design, development, testing, and implementation that defend against hacking, malware, ransomware, insider threats and cybercrime. Manages updates and monitors security of the status of networks.

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Cybersecurity / IA Engineer III

Minimum/General Experience: 5 years of technical support and customer service experience Functional Responsibility:

Identify threats and vulnerabilities in systems and software. Responsible for protection of data and systems. Creates the policies and processes that are incorporated into the system design, development, testing, and implementation that defend against hacking, malware, ransomware, insider threats and cybercrime. Manages updates and monitors security of the status of networks.

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Cybersecurity / IA Engineer IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Identify threats and vulnerabilities in systems and software. Responsible for protection of data and systems. Creates the policies and processes that are incorporated into the system design, development, testing, and implementation that defend against hacking, malware, ransomware, insider threats and cybercrime. Manages updates and monitors security of the status of networks.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Data Engineer / Data Scientist I

Minimum/General Experience: 1 years of technical support and customer service

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

experience Functional Responsibility:

Responsible for the transformation of data into clean datasets that are efficient, reusable and of superior quality. Data engineers develop, test and maintain infrastructure to support the development of multiple complex data applications. Works with a variety of groups throughout the company such as the software engineers in an agile and collaborative environment. Incorporates a variety of statistical and machine learning techniques on big data, combined with Artificial Intelligence (AI) application suites.

Works on predictive models with the end user, applying feedback loops, and recommending the most optimized data architecture and most customer insights.

Minimum Education/Training: Bachelor Degree

Job Title: Data Engineer / Data Scientist II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Responsible for the transformation of data into clean datasets that are efficient, reusable and of superior quality. Data engineers develop, test and maintain infrastructure to support the development of multiple complex data applications. Works with a variety of groups throughout the company such as the software engineers in an agile and collaborative environment. Incorporates a variety of statistical and machine learning techniques on big data, combined with Artificial Intelligence (AI) application suites.

Works on predictive models with the end user, applying feedback loops, and recommending the most optimized data architecture and most customer insights.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Data Engineer / Data Scientist III

Minimum/General Experience: 5 years of technical support and customer service experience Functional Responsibility:

Responsible for the transformation of data into clean datasets that are efficient, reusable and of superior quality. Data engineers develop, test and maintain infrastructure to support the development of multiple complex data applications. Works with a variety of groups throughout the company such as the software engineers in an agile and collaborative environment. Incorporates a variety of statistical and machine learning techniques on big data, combined with Artificial Intelligence (AI) application suites.

Works on predictive models with the end user, applying feedback loops, and recommending the most optimized data architecture and most customer insights.

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Data Engineer / Data Scientist IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Responsible for the transformation of data into clean datasets that are efficient, reusable and of superior quality. Data engineers develop, test and maintain infrastructure to support the development of multiple complex data applications. Works with a variety of groups throughout the company such as the software engineers in an agile and collaborative environment. Incorporates a variety of statistical and machine learning techniques on big data, combined with Artificial Intelligence (AI) application suites.

Works on predictive models with the end user, applying feedback loops, and recommending the most optimized data architecture and most customer insights.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (General) I

Minimum/General Experience: 1 years of technical support and customer service experience Functional Responsibility:

Develops and maintains products that improve company efficiency. Execution of engineering studies and analyses; technology planning; systems architecture development; requirements development and concept development.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (General) II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Develops and maintains products that improve company efficiency. Execution of

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

engineering studies and analyses; technology planning; systems architecture development; requirements development and concept development.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (General) III

Minimum/General Experience: 5 years of technical support and customer service experience Functional Responsibility:

Develops and maintains products that improve company efficiency. Execution of engineering studies and analyses; technology planning; systems architecture development; requirements development and concept development.

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (General) IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Develops and maintains products that improve company efficiency. Execution of engineering studies and analyses; technology planning; systems architecture development; requirements development and concept development.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (Hardware) I

Minimum/General Experience: 1 years of technical support and customer service experience Functional Responsibility:

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

Designs, builds, develops, large-scale systems, that may contain a variety of external or internal subsystems. Hardware engineers may also work on modifying or improving existing hardware in order to provide needed improvements or updates. Reviews design and recommends approach and testing to ensure all technical specifications are met.

Evaluates final design and effectiveness and makes changes as necessary. Estimates costs, reliability, and safety factors. Retrieves data for analysis of system capabilities.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (Hardware) II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Designs, builds, develops, large-scale systems, that may contain a variety of external or internal subsystems. Hardware engineers may also work on modifying or improving existing hardware in order to provide needed improvements or updates. Reviews design and recommends approach and testing to ensure all technical specifications are met.

Evaluates final design and effectiveness and makes changes as necessary. Estimates costs, reliability, and safety factors. Retrieves data for analysis of system capabilities.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (Hardware) III

Minimum/General Experience: 5 years of technical support and customer service experience Functional Responsibility:

Designs, builds, develops, large-scale systems, that may contain a variety of external or internal subsystems. Hardware engineers may also work on modifying or improving existing hardware in order to provide needed improvements or updates. Reviews design and recommends approach and testing to ensure all technical specifications are met.

Evaluates final design and effectiveness and makes changes as necessary. Estimates costs, reliability, and safety factors. Retrieves data for analysis of system capabilities.

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

Job Title: Engineer (Hardware) IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Designs, builds, develops, large-scale systems, that may contain a variety of external or internal subsystems. Hardware engineers may also work on modifying or improving existing hardware in order to provide needed improvements or updates. Reviews design and recommends approach and testing to ensure all technical specifications are met.

Evaluates final design and effectiveness and makes changes as necessary. Estimates costs, reliability, and safety factors. Retrieves data for analysis of system capabilities.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (Network) I

Minimum/General Experience: 1 years of technical support and customer service experience Functional Responsibility:

Maintains and administers computer networks including, hardware, software, and other related systems. Extensive knowledge of WAPs, firewalls, routers, switches, and controllers. Along with knowledge of application transport and network infrastructure protocols. Plans and executes network engineering research, design development, disaster recovery operations, review of customer specifications, and network security.

Monitors network performance and adjustments as needed. Designs system configuration, directs system installation, and secures network system by establishing and enforcing policies and defining monitoring access.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (Network) II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Maintains and administers computer networks including, hardware, software, and other related systems. Extensive knowledge of WAPs, firewalls, routers, switches, and controllers. Along with knowledge of application transport and network infrastructure protocols. Plans and executes network engineering research, design development, disaster recovery operations, review of customer specifications, and network security.

Monitors network performance and adjustments as needed. Designs system

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

configuration, directs system installation, and secures network system by establishing and enforcing policies and defining monitoring access.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (Network) III

Minimum/General Experience: 5 years of technical support and customer service experience Functional Responsibility:

Maintains and administers computer networks including, hardware, software, and other related systems. Extensive knowledge of WAPs, firewalls, routers, switches, and controllers. Along with knowledge of application transport and network infrastructure protocols. Plans and executes network engineering research, design development, disaster recovery operations, review of customer specifications, and network security.

Monitors network performance and adjustments as needed. Designs system configuration, directs system installation, and secures network system by establishing and enforcing policies and defining monitoring access.

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (Network) IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Maintains and administers computer networks including, hardware, software, and other related systems. Extensive knowledge of WAPs, firewalls, routers, switches, and controllers. Along with knowledge of application transport and network infrastructure protocols. Plans and executes network engineering research, design development, disaster recovery operations, review of customer specifications, and network security.

Monitors network performance and adjustments as needed. Designs system configuration, directs system installation, and secures network system by establishing and enforcing policies and defining monitoring access.

Provide additional insight above Level III expertise. Expert in fundamentals and

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (Software) I

Minimum/General Experience: 1 years of technical support and customer service experience Functional Responsibility:

Designs and develops detailed software solutions to improve system quality. Identifies issues and common patterns and develops standard operating procedures. Develops and maintains configurations for databases, servers, computers, network systems, programs, macros, and communication systems. Works with the full life cycle of development;

software design, testing, implementation, integration, qualification, and defect resolution. Maintains and improves existing codebases and peer review code changes.

Applies knowledge of object-oriented design and analysis, software modeling and simulation, performance tuning, improvement, balancing, usability, and automation.

Assists in project planning and project management.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (Software) II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Designs and develops detailed software solutions to improve system quality. Identifies issues and common patterns and develops standard operating procedures. Develops and maintains configurations for databases, servers, computers, network systems, programs, macros, and communication systems. Works with the full life cycle of development;

software design, testing, implementation, integration, qualification, and defect resolution. Maintains and improves existing codebases and peer review code changes.

Applies knowledge of object-oriented design and analysis, software modeling and simulation, performance tuning, improvement, balancing, usability, and automation.

Assists in project planning and project management.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (Software) III

Minimum/General Experience: 5 years of technical support and customer service

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

experience Functional Responsibility:

Designs and develops detailed software solutions to improve system quality. Identifies issues and common patterns and develops standard operating procedures. Develops and maintains configurations for databases, servers, computers, network systems, programs, macros, and communication systems. Works with the full life cycle of development;

software design, testing, implementation, integration, qualification, and defect resolution. Maintains and improves existing codebases and peer review code changes.

Applies knowledge of object-oriented design and analysis, software modeling and simulation, performance tuning, improvement, balancing, usability, and automation.

Assists in project planning and project management.

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (Software) IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Designs and develops detailed software solutions to improve system quality. Identifies issues and common patterns and develops standard operating procedures. Develops and maintains configurations for databases, servers, computers, network systems, programs, macros, and communication systems. Works with the full life cycle of development;

software design, testing, implementation, integration, qualification, and defect resolution. Maintains and improves existing codebases and peer review code changes.

Applies knowledge of object-oriented design and analysis, software modeling and simulation, performance tuning, improvement, balancing, usability, and automation.

Assists in project planning and project management.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (System) I

Minimum/General Experience: 1 years of technical support and customer service experience

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

Functional Responsibility:

Provides recommendations for the best possible solution using knowledge of network integration, network interoperability, network implementation, telecommunication, network protocols, and system design. Works with multiple departments to manage and develop systems within a company. Creates and implements system software and analyzes data to improve existing systems. Provides detailed specification for proposed solutions including materials, manpower, and time. Establishes milestones for contributions from various departments and helps develop processes to facilitate collaboration.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (System) II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Provides recommendations for the best possible solution using knowledge of network integration, network interoperability, network implementation, telecommunication, network protocols, and system design. Works with multiple departments to manage and develop systems within a company. Creates and implements system software and analyzes data to improve existing systems. Provides detailed specification for proposed solutions including materials, manpower, and time. Establishes milestones for contributions from various departments and helps develop processes to facilitate collaboration.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (System) III

Minimum/General Experience: 5 years of technical support and customer service experience Functional Responsibility:

Provides recommendations for the best possible solution using knowledge of network integration, network interoperability, network implementation, telecommunication, network protocols, and system design. Works with multiple departments to manage and develop systems within a company. Creates and implements system software and analyzes data to improve existing systems. Provides detailed specification for proposed solutions including materials, manpower, and time. Establishes milestones for contributions from various departments and helps develop processes to facilitate collaboration.

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Engineer (System) IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Provides recommendations for the best possible solution using knowledge of network integration, network interoperability, network implementation, telecommunication, network protocols, and system design. Works with multiple departments to manage and develop systems within a company. Creates and implements system software and analyzes data to improve existing systems. Provides detailed specification for proposed solutions including materials, manpower, and time. Establishes milestones for contributions from various departments and helps develop processes to facilitate collaboration.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Program Manager / Project Lead I

Minimum/General Experience: 1 years of technical support and customer service experience Functional Responsibility:

Develop comprehensive program management plans that consider program goals and objectives, requirements, and analysis. Participates in the negotiation of contracts, proposals, plans, and specifications. Monitors all scheduling, resource allocation, pricing, and technical performance throughout life of the program. Works to ensure programs are completes on time and within budget. Advises team on program strategy, program delegation, and program implementation. Communicates updates to all stakeholders by providing timely reporting of program status throughout life cycle.

Minimum Education/Training: Bachelor Degree

Job Title: Program Manager / Project Lead II

Minimum/General Experience: 3 years of technical support and customer service

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

experience Functional Responsibility:

Develop comprehensive program management plans that consider program goals and objectives, requirements, and analysis. Participates in the negotiation of contracts, proposals, plans, and specifications. Monitors all scheduling, resource allocation, pricing, and technical performance throughout life of the program. Works to ensure programs are completes on time and within budget. Advises team on program strategy, program delegation, and program implementation. Communicates updates to all stakeholders by providing timely reporting of program status throughout life cycle.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Program Manager / Project Lead III

Minimum/General Experience: 5 years of technical support and customer service experience Functional Responsibility:

Develop comprehensive program management plans that consider program goals and objectives, requirements, and analysis. Participates in the negotiation of contracts, proposals, plans, and specifications. Monitors all scheduling, resource allocation, pricing, and technical performance throughout life of the program. Works to ensure programs are completes on time and within budget. Advises team on program strategy, program delegation, and program implementation. Communicates updates to all stakeholders by providing timely reporting of program status throughout life cycle.

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Program Manager / Project Lead IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Develop comprehensive program management plans that consider program goals and objectives, requirements, and analysis. Participates in the negotiation of contracts, proposals, plans, and specifications. Monitors all scheduling, resource allocation, pricing, and technical performance throughout life of the program. Works to ensure

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

programs are completes on time and within budget. Advises team on program strategy, program delegation, and program implementation. Communicates updates to all stakeholders by providing timely reporting of program status throughout life cycle.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Quality Assurance (Test) I

Minimum/General Experience: 1 years of technical support and customer service experience Functional Responsibility:

Responsible for maintaining the quality of contract deliverables by implementing plans and guidelines for the team that upholds the principles of quality management. Conducts independent quality reviews for each project and task deliverables. Generates project specific metrics for quality improvements and benchmarking. Provides reports on findings and delivers briefings to respectful teams on the outcomes. May work with the customer to ensure customer software standards and procedures are met.

Minimum Education/Training: Bachelor Degree

Job Title: Quality Assurance (Test) II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Responsible for maintaining the quality of contract deliverables by implementing plans and guidelines for the team that upholds the principles of quality management. Conducts independent quality reviews for each project and task deliverables. Generates project specific metrics for quality improvements and benchmarking. Provides reports on findings and delivers briefings to respectful teams on the outcomes. May work with the customer to ensure customer software standards and procedures are met.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Quality Assurance (Test) III

Minimum/General Experience: 5 years of technical support and customer service experience

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

Functional Responsibility:

Responsible for maintaining the quality of contract deliverables by implementing plans and guidelines for the team that upholds the principles of quality management. Conducts independent quality reviews for each project and task deliverables. Generates project specific metrics for quality improvements and benchmarking. Provides reports on findings and delivers briefings to respectful teams on the outcomes. May work with the customer to ensure customer software standards and procedures are met.

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Quality Assurance (Test) IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Responsible for maintaining the quality of contract deliverables by implementing plans and guidelines for the team that upholds the principles of quality management. Conducts independent quality reviews for each project and task deliverables. Generates project specific metrics for quality improvements and benchmarking. Provides reports on findings and delivers briefings to respectful teams on the outcomes. May work with the customer to ensure customer software standards and procedures are met.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Software Quality Assurance (SQA) I

Minimum/General Experience: 1 years of technical support and customer service experience Functional Responsibility:

Creates tests to identify issues with software before the software is ready to launch.

Develops test software plans, reporting on results, and collaborates with software developers to fix program issues. Updates and maintains Quality Assurance methodologies and works to create tests with clear scopes and test schedules to enhance and improve programs.

Minimum Education/Training: Bachelor Degree

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

Job Title: Software Quality Assurance (SQA) II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Creates tests to identify issues with software before the software is ready to launch.

Develops test software plans, reporting on results, and collaborates with software developers to fix program issues. Updates and maintains Quality Assurance methodologies and works to create tests with clear scopes and test schedules to enhance and improve programs.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Software Quality Assurance (SQA) III

Minimum/General Experience: 5 years of technical support and customer service experience Functional Responsibility:

Creates tests to identify issues with software before the software is ready to launch.

Develops test software plans, reporting on results, and collaborates with software developers to fix program issues. Updates and maintains Quality Assurance methodologies and works to create tests with clear scopes and test schedules to enhance and improve programs.

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Software Quality Assurance (SQA) IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Creates tests to identify issues with software before the software is ready to launch.

Develops test software plans, reporting on results, and collaborates with software developers to fix program issues. Updates and maintains Quality Assurance methodologies and works to create tests with clear scopes and test schedules to enhance

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

and improve programs.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Subject Matter Expert (SME) I

Minimum/General Experience: 1 years of technical support and customer service experience Functional Responsibility:

Works as a group leader to provide subject matter knowledge to the design, development, integration, installation, documentation, standards, and best practices to a project. Applies the specific knowledge of the subject to resolve problems, determine whether technical solutions meet defined requirements, identify areas where technical solutions would improve business performance, and overseeing testing and implementation of proposed solutions for optimal success. Verifies technical information, evaluates processes, and identifies the essentialities of software development. Subject Matter Experts work with members from all teams and stakeholders to enable them to see the interrelationships between requirements across all the business organizations.

Minimum Education/Training: Bachelor Degree

Job Title: Subject Matter Expert (SME) II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Works as a group leader to provide subject matter knowledge to the design, development, integration, installation, documentation, standards, and best practices to a project. Applies the specific knowledge of the subject to resolve problems, determine whether technical solutions meet defined requirements, identify areas where technical solutions would improve business performance, and overseeing testing and implementation of proposed solutions for optimal success. Verifies technical information, evaluates processes, and identifies the essentialities of software development. Subject Matter Experts work with members from all teams and stakeholders to enable them to see the interrelationships between requirements across all the business organizations.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

Minimum Education/Training: Bachelor Degree

Job Title: Subject Matter Expert (SME) III

Minimum/General Experience: 5 years of technical support and customer service experience Functional Responsibility:

Works as a group leader to provide subject matter knowledge to the design, development, integration, installation, documentation, standards, and best practices to a project. Applies the specific knowledge of the subject to resolve problems, determine whether technical solutions meet defined requirements, identify areas where technical solutions would improve business performance, and overseeing testing and implementation of proposed solutions for optimal success. Verifies technical information, evaluates processes, and identifies the essentialities of software development. Subject Matter Experts work with members from all teams and stakeholders to enable them to see the interrelationships between requirements across all the business organizations.

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Subject Matter Expert (SME) IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Works as a group leader to provide subject matter knowledge to the design, development, integration, installation, documentation, standards, and best practices to a project. Applies the specific knowledge of the subject to resolve problems, determine whether technical solutions meet defined requirements, identify areas where technical solutions would improve business performance, and overseeing testing and implementation of proposed solutions for optimal success. Verifies technical information, evaluates processes, and identifies the essentialities of software development. Subject Matter Experts work with members from all teams and stakeholders to enable them to see the interrelationships between requirements across all the business organizations.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors. Function productively with no input from

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Systems Analyst (Architecture) I

Minimum/General Experience: 1 years of technical support and customer service experience Functional Responsibility:

Designs a unique configuration of databases, hardware software, web configuration, intranet, firewalls, servers, and security. Evaluates current systems architecture for areas of continuous improvement to performance and efficiency. Conducts technical research and develops long-term system roadmaps to archive client satisfaction and works with the client to confirm that all organizational requirements are achieved.

Minimum Education/Training: Bachelor Degree

Job Title: Systems Analyst (Architecture) II

Minimum/General Experience: 3 years of technical support and customer service experience Functional Responsibility:

Designs a unique configuration of databases, hardware software, web configuration, intranet, firewalls, servers, and security. Evaluates current systems architecture for areas of continuous improvement to performance and efficiency. Conducts technical research and develops long-term system roadmaps to archive client satisfaction and works with the client to confirm that all organizational requirements are achieved.

Provide additional insight above Level I expertise. Understand fundamentals of subject matter and how to apply basic principles of topic area with guidance from supervisors.

Able to function productively with daily to weekly input from supervision.

Minimum Education/Training: Bachelor Degree

Job Title: Systems Analyst (Architecture) III

Minimum/General Experience: 5 years of technical support and customer service experience Functional Responsibility:

Designs a unique configuration of databases, hardware software, web configuration, intranet, firewalls, servers, and security. Evaluates current systems architecture for areas of continuous improvement to performance and efficiency. Conducts technical research and develops long-term system roadmaps to archive client satisfaction and works with the client to confirm that all organizational requirements are achieved.

Provide additional insight above Level II expertise. Understand fundamentals and advanced concepts of subject matter and how to apply basic and complex principles of

Contract Number : 47QTCA23D0075 UEI : FL5FGLNMUZF3

PHOENIX, ARIZONA 85027

topic area with little to no guidance from supervisors. Able to function productively with periodic input from supervision. In most situations, provide leadership and guidance to junior and subordinate employees.

Minimum Education/Training: Bachelor Degree

Job Title: Systems Analyst (Architecture) IV

Minimum/General Experience: 10 years of technical support and customer service experience Functional Responsibility:

Designs a unique configuration of databases, hardware software, web configuration, intranet, firewalls, servers, and security. Evaluates current systems architecture for areas of continuous improvement to performance and efficiency. Conducts technical research and develops long-term system roadmaps to archive client satisfaction and works with the client to confirm that all organizational requirements are achieved.

Provide additional insight above Level III expertise. Expert in fundamentals and advanced concepts of subject matter and how to apply all complex principles of topic area with no guidance from supervisors.