Federal Supply Schedule 47QTCA23D004T

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE (FSS)

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

Online access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system.

The internet address GSA Advantage!® is: GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE (MAS)

FSC Group: Information Technology Services

Business Size: Small Business

Ready Computing Government Solutions LLC 150 Beekman Street, Floor 3

New York, NY 10038 readycomputing.com

Contract Number

47QTCA23D004T

Contract Period

February 16, 2023 through February 15, 2028

Contract Administrator

Steve Thomas federal@readycomputing.com

Solutions, Consultation, Implementation, and Managed Services https://readycomputing.com/ mailto:federal@readycomputing.com

GSA Contract 47QTCA23D004T

Version 4.0 (October 2024)

Table of Contents

Customer Information

SIN 54151s - Information Technology Professional Services

SIN 54151S Labor Category Descriptions SIN 54151S Labor Category Pricing

SIN 511210 - Information Technology Software Licenses

SIN 511210 Wellbase Software Description and Pricing SIN 511210 Channels360 Software Description and Pricing

CUSTOMER INFORMATION

1a Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SIN SIN Title

54151S SIN 54151s - Information Technology Professional Services

511210 SIN 511210 - Information Technology Software Licenses

1b Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. Not applicable.

1c If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. Please see SIN

54151S Labor Category Descriptions.

2. Maximum order:

54151S - $500,000 per order

511210 - $500,000 per order

3. Minimum order: $100 or as negotiated

4. Geographic coverage (delivery area): Domestic and Worldwide

5. Point(s) of production: Not Applicable

6. Discount from list prices or statement of net price: All prices herein are net

7. Quantity discounts: Not Applicable

8. Prompt payment terms: Not Applicable

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold.

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold.

Foreign items: Not Applicable

10a. Time of delivery: To be negotiated at the task order level.

10b. Expedited delivery: To be negotiated at the task order level.

10c. Overnight and 2-day delivery: Not Applicable.

10d. Urgent Requirements: Contact Contractor.

11. F.O.B point(s): Destination

12a. Ordering address(es):

150 Beekman Street, Floor 3 federal@readycomputing.com

12b. Ordering procedures: For supplies and services, the ordering procedures, information on

Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR)

8.405-3.

13. Payment address(es):

150 Beekman Street, Floor 3

14. Warranty provision: Not Applicable

15. Export packing charges: Not Applicable

16. Terms and conditions of rental, maintenance, and repair: Not Applicable

17. Terms and conditions of installation: Not Applicable

18a. Terms and conditions of repair parts: Not Applicable

18b. Terms and conditions for any other services: Not Applicable

19. List of service and distribution points: Not Applicable

20. List of participating dealers: Not Applicable

21. Preventive maintenance: Not Applicable

22a. Special attributes: Not Applicable

22b. Section 508 compliance: Not Applicable mailto:federal@readycomputing.com

23. Unique Entity Identifier (UEI) number: FUG1MUJL6AV8

24. Notification regarding registration in System for Award Management (SAM) database: Contractor registered and active in SAM

SIN 54151S - INFORMATION TECHNOLOGY PROFESSIONAL SERVICES

SIN 54151S LABOR CATEGORY DESCRIPTIONS

Labor

Category/

Service Title

Labor Category/Service Description Minimum

Education

Minimum

Years of

Experience

Application

Support

Engineer

Performs tier 1 and 2 technical support functions for implemented solutions; provides technical support for Ready clients by phone, email, online ticketing system, and/or occasionally on-site;

consults with clients on implementation of best practices; supports clients experiencing technical issues with their deployed platform and communication interfaces; installs, deploys, and maintains our database, integration, and application software; configures and maintains security protocols in accordance with regulatory compliances such as HIPAA, HITRUST, HITECH, and any other regulation that ensures the safeguarding of identifiable information; configures and maintains business continuity strategies, high availability, and disaster recovery processes related to maximum availability applications; performs application security audits of client environments and implements corrective actions as needed; develops and maintains application documentation consistent with industry guidelines; works closely with our strategic partners to address any escalated tier 3 support cases; logs, bugs/defects, steps to reproduce a defect, and actions taken to remediate a defect; collaborates with software developers and software implementers to reproduce and test defects, and validates corrections made to those defects; participates in the transition of projects from implementation to support.

Associates 1 year

Business

Analyst

Works directly with clients to provide guidance on the development and implementation of products and services. Works with clients to develop business and technical use cases; elicits and performs analysis on technical and business requirements; develops and implements strategies for gathering, reviewing, and analyzing data requirements; produces and delivers high-quality concept, design, and functional requirement documents to current and potential customers;

performs cost/benefit analyses; manages testing efforts in multiple team settings; prioritizes requirements; creates conceptual prototypes and mockups; develops strategic business models, traceability, and quality management techniques; applies best practices for effective communication and problem solving.

Bachelor's 2 years

Help Desk

Support

Engineer

Provisions virtualized instances of Linux within cloud environments, configures kernel parameters, implements security policies, and installs software; advises clients on implementation of best practices pertaining to server infrastructure;

installs, deploys, and maintains Linux in virtual environments; collaborates with government system administrators or other contractor system administrators when supporting joint environments; collaborates with government agencies when building/maintaining connections to civilian partners and networks; provides tier 3 or 4 support to clients experiencing technical issues with the deployed server infrastructure; assists with hardware sizing exercises based on actual or predicted utilization; documents and maintains accreditation packages and designs; performs monthly vulnerability scans using government-provided tools; prioritizes vulnerability results and remediates within agreed-upon time frames; provides recommendations for specific vulnerabilities as required; configures security infrastructure including VPN, SSL/TLS, LDAP, AES encryption, and system auditing; configures business continuity strategies, including backup/restore, high availability, and disaster recovery processes; monitors deployed systems using government-provided tools.

Associates 3 years

Interface

Engineer

Participates in functional and technical requirements gathering and review; designs, builds, and tests inbound and outbound interfaces based on HL7v2, HL7v3, CDA, X12, FHIR, and other standards; develops APIs, user interfaces, dashboards, and other custom components using a variety of technologies and languages; collaborates with quality assurance engineers to reproduce and test defects and validate corrections made to those defects; contributes to technical project documentation.

Bachelor's 1 Year

Service Title

Labor Category/Service Description Minimum

Education

Minimum

Years of

Experience

Program

Manager

Meets with clients to take detailed order briefs and clarify specific requirements of each project;

develops and manages comprehensive project plans to be shared with clients and other staff members; coordinates internal resources and third parties/vendors to deliver successful projects;

ensures all projects are delivered on time, within scope, and within budget; prepares technical statements of work in which deliverables, tasks, work effort estimates, costs, scope, assumptions, travel schedule, and other details related to the delivery of a technical services project are defined;

ensures resource availability and allocation; manages changes to the project scope, schedule; and costs using appropriate verification techniques; manages the relationship with the client and all stakeholders; performs risk management to minimize project risks; tracks project performance, specifically to analyze the successful completion of short- and long-term goals; meets budgetary objectives and makes adjustments to project constraints based on financial analysis.

Bachelor's 7 years

Program

Sponsor

Supervises the Program Manager and acts as the lead business stakeholder and the client's direct point of contact. Also responsible for overall internal project deliverables and ensures the program stays on budget and on schedule

Bachelor's 10 years

Project

Manager

Works directly with customers and senior management to ensure all projects are delivered on time and on budget. Focuses on projects and customer relationships at the executive level. Responsible for establishing project cadence, logistics, and reporting. Meets with clients to take detailed order briefs and clarify specific requirements of each project; develops and manages comprehensive project plans to be shared with clients and other staff members; coordinates internal resources and third parties/vendors to deliver successful projects; ensures all projects are delivered on time, within scope, and within budget; prepares technical statements of work in which deliverables, tasks, work effort estimates, costs, scope, assumptions, travel schedule, and other details surrounding the delivery of a technical services project are defined; ensures resource availability and allocation; manages changes to the project scope, schedule; and costs using appropriate verification techniques; manages the relationship with the client and all stakeholders; performs risk management to minimize project risks; tracks project performance, specifically to analyze the successful completion of short- and long-term goals; meets budgetary objectives and makes adjustments to project constraints based on financial analysis.

Bachelor's 3 years

Quality

Tester

Responsible for all aspects of quality testing for our own software products and third-party software products that we implement at end-user sites; collaborates with clients to perform user acceptance testing and eventually promote accepted software into production environments;

supports and sometimes leads training for both internal staff and external clients; reviews requirements, specifications, and technical design documents to provide timely and meaningful feedback; liaises with internal teams to identify system requirements; develops and creates detailed, comprehensive, and well-structured test plans; implements test automation tools and develops automated tests when possible; identifies, records, and tracks bugs/defects, steps to reproduce the defect, and actions taken to remediate the defect; collaborates with software developers and software implementers to reproduce and test defects and validate corrections made to those defects; ensures traceability of requirements and completeness of functionality prior to release; promotes source code between environments (typically development, test, stage, and production); stays up to date with new testing tools and methodologies, including test automation, bug tracking, and test reporting frameworks; develops training criteria and syllabus related to supporting and cultivating good quality standards and best practices.

Bachelor's 1 year

Software

Developer

Works with Product Managers, user experience experts, and front-end and back-end engineers to develop highly scalable, highly performant solutions on behalf of Ready clients; writes code, manages processes, provides input into software architecture, installs and configures software, and tracks and reports project progress; work with teams in several settings to ensure delivery of service-oriented, well-integrated solutions.

Bachelor's 3 years

Solution

Architect

Works directly with clients, IT vendors, and internal team members to design and deliver integrated solutions. Focuses on understanding complex technical and business requirements and translating them into highly scalable, robust integration architectures. Works with teams in several settings to ensure delivery of service-oriented, well-integrated solutions. Acts as the technical lead and mentor for the team while maintaining a hands-on role.

Bachelor's 5 years

Service Title

Labor Category/Service Description Minimum

Education

Minimum

Years of

Experience

Solution

Consultant

Works directly with clients, IT vendors, and internal teammates to deliver integrated solutions.

Focuses primarily on deploying high-volume interfaces and interoperability software. Works with teams in several settings to ensure delivery of service-oriented, well-integrated solutions; consults with Ready customers on IT best practices; develops customer-specific solutions based on the contract requirements; integrates systems and applications using HL7v2, HL7v3, CDA, X12, FHIR, and other standards; implements master patient index and provider directory solutions;

implements patient privacy and confidentiality filters; implements terminology maps between code sets from SNOMED, ICD, LOINC, etc.

Bachelor's 3 years

Systems

Engineer

Provisions laptops for employees, provisions virtualized instances of Red Hat Linux for clients, configures kernel parameters, implements security policies, and installs our software; consults with clients on implementation of best practices pertaining to server infrastructure; configures

VMWare-based environments to support development, testing, user acceptance, and production;

installs, deploys, and maintains Red Hat Linux within virtual environments; installs, deploys, and maintains our database, integration, and application software; assists with hardware sizing exercises based on actual or predicted utilization; configures security infrastructure including

VPN, SSL/TLS, LDAP, AES encryption, and system auditing; configures business continuity strategies, including backup/restore, high availability, and disaster recovery processes; monitors deployed systems using tools such as Zabbix or Nagios; configures BitBucket source control repositories; performs system and application security audits of internal and client environments, and implements corrective action as needed; develops and maintains system documentation consistent with industry guidelines; supports clients experiencing technical issues with the deployed server infrastructure; works closely with strategic partners.

Associates 3 years

Systems

Support

Engineer

Provisions virtualized instances of Linux within cloud environments, configures kernel parameters, implements security policies, and installs software; advises clients on implementation of best practices pertaining to server infrastructure; installs, deploys, and maintains Linux in virtual environments; collaborates with government system administrators or other contractor system administrators when supporting joint environments; collaborates with government agencies when building/maintaining connections to civilian partners and networks; provides tier 3 or 4 support to clients experiencing technical issues with the deployed server infrastructure;

assists with hardware sizing exercises based on actual or predicted utilization; documents and maintains accreditation packages and designs; performs monthly vulnerability scans using government-provided tools; prioritizes vulnerability results and remediates within agreed-upon time frames; provides recommendations for specific vulnerabilities as required; configures security infrastructure including VPN, SSL/TLS, LDAP, AES encryption, and system auditing;

configures business continuity strategies, including backup/restore, high availability, and disaster recovery processes; monitors deployed systems using government-provided tools.

Associates 1 year

Technical

Analyst

Works directly with clients to provide guidance on the development and implementation of products and services. Works with clients to develop business and technical use cases; elicits and performs analysis on technical and business requirements; develops and implements strategies for gathering, reviewing, and analyzing data requirements; produces and delivers high-quality concept, design, and functional requirement documents to current and potential customers;

performs cost/benefit analyses; manages testing efforts in multiple team settings; prioritizes requirements; creates conceptual prototypes and mockups; develops strategic business models, traceability, and quality management techniques; applies best practices for effective communication and problem solving.

Bachelor's 2 years

SIN 54151S LABOR CATEGORY PRICING

Note: all rates below include Industrial Funding Fee (IFF)

Labor Category/Service Title 2/16/2023-

2/15/2024

2/16/2024-

2/15/2025

2/16/2025-

2/15/2026

2/16/2026-

2/15/2027

2/16/2027-

2/15/2028

Application Support Engineer $102.13 $105.29 $108.55 $111.92 $115.39

Business Analyst $119.08 $122.77 $126.58 $130.50 $134.55

Help Desk Support Engineer $102.13 $105.29 $108.55 $111.92 $115.39

Interface Engineer $129.30 $133.31 $137.44 $141.70 $146.10

Program Manager $181.67 $187.30 $193.11 $199.09 $205.27

Program Sponsor $212.42 $219.01 $225.80 $232.81 $240.02

Project Manager $147.06 $151.62 $156.31 $161.16 $166.16

Quality Tester $123.03 $126.85 $130.78 $134.83 $139.01

Software Developer $143.89 $148.35 $152.95 $157.69 $162.58

Solution Architect $197.08 $203.18 $209.48 $215.98 $222.68

Solution Consultant $150.14 $154.79 $159.59 $164.53 $169.63

Systems Engineer $143.89 $148.35 $152.95 $157.69 $162.58

Systems Support Engineer $109.71 $113.12 $116.62 $120.24 $123.97

Technical Analyst $119.08 $122.77 $126.58 $130.50 $134.55

SIN 511210 - INFORMATION TECHNOLOGY SOFTWARE LICENSES

SIN 511210 WELLBASE SOFTWARE DESCRIPTION AND PRICING

Product Number Product Name Description Price

RCGS-Wellbase-OP-0001 Term Software Wellbase

Starter Edition

This customizable package is designed for small organizations, and includes:

Wellbase Monitoring

Up to 16 total production CPU cores

Up to 8 total non-production CPU cores

12 month subscription term

$60,330.98

RCGS-Wellbase-OP-0002 Term Software Wellbase

Essentials Edition

This customizable package is designed for medium organizations, and includes:

Wellbase Monitoring

Up to 64 total production CPU cores

Up to 32 total non-production CPU cores

12 month subscription term

$213,872.04

RCGS-Wellbase-OP-0003 Term Software Wellbase

Advanced Edition

This customizable package is designed for large organizations, and includes:

Wellbase Monitoring

Wellbase Coordinator

Up to 256 total production CPU cores

Up to 128 total non-production CPU cores

12 month subscription term

$547,417.63

RCGS-Wellbase-OP-0004 Term Software Wellbase

Enterprise Edition

This customizable package is designed for very large organizations, and includes:

Wellbase Monitoring

Wellbase Coordinator

Up to 1024 total production CPU cores

Up to 512 total non-production CPU cores

12 month subscription term

$2,120,342.57

SIN 511210 CHANNELS360 SOFTWARE DESCRIPTION AND PRICING

Product Number Product Name Description Price

RCGS-Channels360-OP-

Term Software Channels360

Starter Edition

This customizable package is designed for small organizations and includes:

Channels360 Coordinator

Up to 1,000 active patients per month

One production and one non-production environment

12 month subscription term

$48,494.37

RCGS-Channels360-OP-

Term Software Channels360

Essentials Edition

This customizable package is designed for medium organizations and includes:

Channels360 Coordinator

Up to 10,000 active patients per month

One production and one non-production environment

12 month subscription term

$133,369.77

RCGS-Channels360-OP-

Term Software Channels360

Advanced Edition

This customizable package is designed for large organizations and includes:

Channels360 Coordinator

Channels360 Community

Up to 100,000 active patients per month

One production and two non-production

(Development & Test) environments

12 month subscription term

$802,219.32

RCGS-Channels360-OP-

Term Software Channels360

Enterprise Edition

This customizable package is designed for very large organizations and includes:

Channels360 Coordinator

Channels360 Community

Up to 1,000,000 active patients per month

One production, two non-production

(Development & Test), and one Training environment

12 month subscription term

$3,010,558.82