MAS - Servbeyond Solutions LLC - 47QTCA23D001Z

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

GSA Multiple Award Schedule

Contract number: 47QTCA23D001Z

For more information on ordering from Federal Supply Schedules go to the GSA

Schedules page at GSA.gov.

Contract period: November 29, 2022 – November 28, 2027

ServBeyond Solutions LLC

5520 Research Park Drive, Suite 100

Baltimore, MD 21228

Office | 301-200-4614

Fax | 301-200-4618 www.servbeyond.com

Contract Administrator:

Gurdeepak (Manu) Bakshi

Manu.Bakshi@servbeyond.com

Phone: 301-275-9993

Business size: Small Business

SBA 8(a) Certified Small Disadvantaged Business

Price list current as of Modification #0008: Effective: December 2, 2025 http://www.servbeyond.com/ mailto:Manu.Bakshi@servbeyond.com http://www.gsa.gov/

Table of Contents Customer Information

Special Item Number (SIN) Descriptions

Terms and Conditions Labor Category Descriptions (SIN 54151S)

Labor Category Pricing (SIN 54151S)

Labor Category Descriptions (SIN 54151HEAL)

Labor Category Pricing (SIN 54151HEAL)

Labor Category Descriptions (SIN 518210C)

Labor Category Pricing (SIN 518210C)

Labor Category Descriptions (SIN 561422)

Labor Category Pricing (SIN 561422)

Customer Information

1a. Table of awarded special item number(s)(SIN) with appropriate cross-reference to item descriptions and awarded price(s).

SIN Description

54151S IT Professional Services

54151HEAL Health Care Technology Services

518210C Cloud and Cloud-Related IT Professional Services

561422 Automated Contact Center Solutions (ACCS)

ANCILLARY Ancillary Supplies and Services

OLM Order Level Materials (OLMs)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession-affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

See “Pricing” section of this document.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

See “Labor Category Descriptions” section of this document for descriptions of labor categories.

2. Maximum order: $500,000

3. Minimum order: $100

4. Geographic coverage (delivery area): Domestic and Overseas

5. Point(s) of production (city, county, and State or foreign country): Same as Company

Address

6. Discount from list prices or statement of net price: Government Net Prices (discounts already deducted)

7. Quantity discounts: None Offered

8. Prompt payment terms: Prompt Payment: None; Net 30 days from receipt of invoice or date of acceptance, whichever is later.

9a. Notification that Government purchase cards are accepted at or below the micro-purchase threshold: Yes

9b. Notification whether Government purchase cards are accepted or not accepted above the micro-purchase threshold: No

10. Foreign items (list items by country of origin): None

11a. Time of delivery. (Contractor insert number of days.): As specified in Task Orders

11b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price lists that have expedited delivery:

Contact Contractor

11c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery: Contact Contractor

11d. Urgent Requirements. The Contractor will note in its price list the “Urgent

Requirements” clause of its contract and advise agencies that they can also contact the

Contractor’s representative to effect a faster delivery: Contact Contractor

12. F.O.B. point(s): Destination

13a. Ordering address(es).

ServBeyond Solutions LLC

5520 Research Park Drive, Suite 100

Baltimore, MD 21228

Office: 301-200-4614

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation

(FAR) 8.405-3.

14. Payment address(es).

ServBeyond Solutions LLC

5520 Research Park Drive, Suite 100

Baltimore, MD 21228

Office: 301-200-4614

15. Warranty provision: Contractor’s standard commercial warranty

16. Export packing charges, if applicable: N/A

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level): N/A

18. Terms and conditions of rental, maintenance, and repair (if applicable): N/A

19. Terms and conditions of installation (if applicable): N/A

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable): N/A

20a. Terms and conditions for any other services (if applicable): N/A

21. List of service and distribution points (if applicable): N/A

22. List of participating dealers (if applicable): N/A

23. Preventive maintenance (if applicable): N/A

24a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants): N/A

24b. If applicable, indicate that Section 508 compliance information is available on

Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

25. Data Universal Number System (DUNS) number: 078678959

26. Notification regarding registration in SAM Registration database: ServBeyond Solutions

LLC has registered with the SAM Registration Database. CAGE code: 6ZPY0 http://www.section508.gov/

Special Item Number (SIN) Descriptions

54151S - Information Technology Professional Services: IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design;

programming, conversion and implementation support; network services, data/records management, and testing. NOTE: Subject to Cooperative Purchasing

54151HEAL - Health Information Technology Services: Includes a wide range of Health IT services to include connected health, electronic health records, health information exchanges, health analytics, personal health information management, innovative Health IT solutions, health informatics, emerging Health IT research, and other Health IT services. NOTE: Subject to

Cooperative Purchasing

518210C - Cloud and Cloud-Related IT Professional Services: Includes commercially available cloud computing services such as Infrastructure as a Service (IaaS), Platform as a

Service (PaaS), and Software as a Service (SaaS) and emerging cloud services. IT professional services that are focused on providing the types of services that support the Government s adoption of, migration to or governance/management of Cloud computing. Specific labor categories and/or fixed price solutions (e.g. migration services, etc.) that support activities associated with assessing Cloud solutions, refactoring workloads for Cloud solutions, migrating legacy or other systems to Cloud solutions, providing management/governance of Cloud solutions, DevOps, developing cloud native applications or other Cloud oriented activities.

NOTE: Subject to Cooperative Purchasing

561422 - Automated Contact Center Solutions (ACCS): ACCS is defined as any combination of products, equipment, software and/or services that are required to establish and maintain contact center capabilities managed by the contractor for an agency. These include a wide range of automated and attended managed solutions that allow agencies to respond to inquiries from the public. Permissible offerings under this SIN may include any technologies or services required to deliver and support ACCS to agencies, including but not limited to: Technology:

Automated services to include but not limited to Artificial Intelligence (AI), Chat Bots, Robotic

Process Automation, Interactive Voice Response (IVR), Voice/Speech Recognition, Text-to-

Speech, Voicemail, Callback, Web Callback, Email Delivery, Hosted Online Ordering, Hosted

Email Web Form, Hosted FAQ Service, etc. NOTE: Subject to Cooperative Purchasing

ANCILLARY - Ancillary Supplies and Services: Ancillary supplies and/or services are support supplies and/or services which are not within the scope of any other SIN on this schedule. These supplies and/or services are necessary to compliment a contractor's offerings to provide a solution to a customer requirement. This SIN may be used for orders and blanket purchase agreements that involve work or a project that is solely associated with the supplies and/or services purchased under this schedule. NOTE: When used in conjunction with a

Cooperative Purchasing eligible SIN, this SIN is Cooperative Purchasing Eligible.

OLM - Order-Level Materials (OLM): OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since

OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs. OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies and services necessary to support individual task or delivery orders placed against a Schedule contract or BPA. Using this new procedure, ancillary supplies and services not known at the time of the Schedule award may be included and priced at the order level. NOTE: Subject to

Cooperative Purchasing

Terms and Conditions

1. SCOPE

a. The prices, terms and conditions apply to services within the scope of this MAS

Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket

Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made, and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003)

Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the

Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the

Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

a. The Contracting Officer may, at any time, by written order to the Contractor, require the

Contractor to stop all, or any part, of the work called for by this contract for a period of

90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the

Termination for Convenience of the Government, clause of this contract.

b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the

Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c. If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

d. If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL

ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4

CONTRACT TERMS AND CONDITIONS COMMERCIAL ITEMS (MAR 2009)

(ALTERNATE I OCT 2008) (DEVIATION I ± FEB 2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR

52.227-14 (Dec 2007) Rights in Data ± General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the

Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the

Contractors, its affiliates, chief executives, directors, subsidiaries, and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted.

Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.2 12-4 (MAR 2009)

(ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and

Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008)

(DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31

(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements Commercial Item

Acquisition As prescribed in 16.601 (e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general, and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by

(1) The offeror.

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's

Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. EQUIVALENCY TABLE

The Labor Categories definitions in our pricelist describe the functional responsibilities and education and experience requirements for each labor category.

Education and experience may be substituted for each other. Each year of relevant experience may be substituted for 1 year of education, and vice versa. In addition, certifications, professional licenses, and vocational technical training may be substituted for experience or education with the written approval of the ordering activity

Associate’s Degree + 2 Years of additional relevant experience Equals Bachelor's Degree

Bachelor’s Degree + 2 Years of additional relevant experience Equals Master's Degree

Master’s Degree + 4 Years of additional relevant experience Equals Ph.D.

1. Systems Architect I

Functional Responsibility:

Works closely with teams to develop road maps for applications, align development plans, and ensures effective integration among information systems and the IT infrastructure. Understands the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions accordingly. Supports planning and implementing new applications and their upgrades, and keeping the system upgraded and configured properly. Highly skilled and proficient in their knowledge and abilities; is a subject matter expert; and oversees aspects of the system.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related technical experience.

Minimum Experience:

5 years, of which at least 2 years must be specialized. Specialized experience includes: use of structured analysis, design methodologies and design tools. General experience includes increasing responsibilities in systems engineering.

2. Systems Architect II

Works closely with teams to develop road maps for applications, align development plans, and ensures effective integration among information systems and the IT infrastructure. Understands the interactions between systems, applications, and services within the environment, and evaluates the impact of changes or additions accordingly. Responsible for taking the lead on planning and implementing new applications and their upgrades, and keeping the system upgraded and configured properly. Highly skilled and proficient in their knowledge and abilities; is a subject matter expert; provides mentoring, guidance, and support to junior staff; and oversees aspects of the system.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related technical experience.

Minimum Experience:

8 years, of which at least 3 years must be specialized. Specialized experience includes: use of structured analysis, design methodologies and design tools. General experience includes increasing responsibilities in systems engineering.

3. Systems Architect III

Manages the overall business architecture of a technical solution, as defined by the project requirements. Leads the solution architecture for medium to large complex projects and major phases of very large projects. Works closely with teams to develop road maps for applications, align development plans, and ensures effective integration among information systems and the IT

Labor Category Descriptions (SIN 54151S) infrastructure. Provides oversight and guidance on system design, maintenance, and implementation;

and recommends actions in the best interest of the team or platform.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related technical experience.

Minimum Experience:

10 years, of which at least 5 years must be specialized. Specialized experience includes: use of structured analysis, design methodologies and design tools. General experience includes increasing responsibilities in systems engineering.

4. IT Subject Matter Expert I

Provides business, analytical or technical expertise in support of project or group of projects. Offers knowledge, experience, and insight in a particular functional or technical area. Requires expertise in business or code technical requirements, processes or functionality. May prepare requirements documents, detailed specifications, and participate in development of detailed design for system components. May furnish expert guidance and instruction in a particular technical area or with a specific product, tool or environment, or groups of the same. May assist in execution of technical activities.

Requires strong written and verbal communication skills, and the ability to interact productively with many levels of internal technical and client staff members. Provides oversight and guidance on system design, maintenance, and implementation; and recommends actions in the best interest of the team and with a keen sensitivity to the pace of organizational change and impact.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related technical experience.

Minimum Experience:

10 years, of which at least 5 years must be specialized. Specialized experience includes: use of structured analysis, design methodologies and design tools. Expert experience working with teams to develop road maps for enterprise applications, align development plans, and ensure effective integration.

5. Application Developer I

With support and supervision, translate requirements into software specifications and detailed design documents. Design, develop, test and implement software entities in different languages, using different development methodologies, on different platforms, in different environments. An Application Developer works under the direct oversight of more experienced developers and analysts and is expected to be able to complete these tasks with ongoing technical support and with guidance.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related technical experience.

Minimum Experience:

1 year.

6. Application Developer II

Translate requirements into software specifications and detailed design documents. Design, develop, test and implement software entities in different languages, using different development methodologies, on different platforms, in different environments. Requires a basic understanding of the system development life cycle and the primary tasks therein. An Application Developer II works under the general oversight of more experienced developers and analysts and is expected to be able to complete these tasks with only moderate technical support and with guidance.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related technical experience.

3 years.

7. Application Developer III

Translate requirements into software specifications and detailed design documents. Design, develop, test and implement software entities in different languages, using different development methodologies, on different platforms, in different environments. Requires a comprehensive understanding of the system development life cycle and the primary tasks therein. Must be able to interact independently with project and client business analysts, designers, systems and operations personnel. An Application Developer III performs these tasks for their own assignments and also provides general oversight for less experienced developers and analysts.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related technical experience.

Minimum Experience:

6 years. Basic knowledge of the general system development life cycle and the Capability Maturity Model Integration (CMMI) required.

8. Application Developer IV

Participate in the overall system design and development process, including functional requirements analysis. Translate requirements into software specifications and detailed design documents. Design, develop, test and implement software entities in different languages, using different development methodologies, on different platforms, in different environments. Requires a comprehensive understanding of the system development life cycle and the primary tasks therein. Must be able to interact independently with project and client business analysts, designers, systems and operations personnel. An Application Developer IV performs these tasks for their own assignments and also provides team-level oversight for less experienced developers and analysts.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related technical experience.

9 years. Detailed knowledge of the general system development life cycle and the Capability Maturity

9. Application Developer V

Participate in and lead the overall system design and development process, including functional requirements analysis. Translate complex requirements into software specifications and detailed design documents. Design, develop, test and implement sophisticated software entities in different languages, using different development methodologies, on different platforms, in different environments. Requires a comprehensive understanding of the system development life cycle and the primary tasks therein.

Must be able to interact independently with project and client business analysts, designers, systems and operations personnel. Able to supervise teams of application developers, monitor and mentor their technical performance, act as a liaison between overall development activities and project-level objective and management.

Minimum Education:

Master of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related technical experience.

Minimum Experience:

12 years. Detailed knowledge of the general system development life cycle and the Capability Maturity

10. IT Business Analyst II

In collaboration with other business analysts, defines IT business requirements, understands business issues and data requirements of client’s organization and industry. Reviews and edits requirements, specifications, business processes and recommendations related to proposed IT design solutions. Develops functional and system design specifications for IT systems. Interacts with client and project management in these activities. Responsible for complying with quality and documentation standards.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

11. IT Business Analyst IV

Evaluates the overall business need and assists with design and implementation to ensure solutions achieve overall business objectives. Leads assigned technical Scrum Team in prioritizing features, user stories/tasks, and identifying team velocity. Work with Product Owners to identify priorities, participate in Feature/Sprint Reviews, Backlog Refinement, and lead team daily stand-up meetings. Elicits specific requirements using interviews, document analysis, use cases, scenarios, and task and workflow analysis.

Drafts User stories and acceptance criteria, support UAT, Sprint Demos and end user trainings. Serves as the liaison between the customer community (internal and external customers) and the software development team through which requirements flow. Critically evaluates information gathered from multiple sources, reconciles conflicts and distinguishes user requests from the underlying true need.

Collaborates on tasks with project team members with clear deliverables and expected time frames.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

8 years.

12. Systems Engineer I

Performs analysis, design, development, integration, testing and debugging of computer software.

Activities range from operating system architecture integration and software design to recommendation of products. Knowledge of computer systems environments and utilities in a particular product range.

Adept in multiple script and application programming languages. Familiar with network and computer communications hardware characteristics, preferably in multiple tiers. Interacts with analysts and developers to design and implement custom systems solutions. Able to communicate with internal technical and management staff.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

2 years.

13. Systems Engineer IV

Leads and provides guidance on complex analysis, design, development, integration, testing and debugging of computer software. Establishes system information requirements in development of enterprise-wide or large-scale information systems. Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Expert level knowledge of computer systems environments and utilities in a particular product range.

Expert in multiple script and application programming languages. Interacts with analysts and developers to design and implement custom systems solutions. Communicates with internal and client technical and management staff.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

14. Systems Engineer V

Expertly develops or configures the development tools using latest releases of the platform and utilities. Has experience and expertise in integrating software components from multiple cloud platforms to support a variety of use cases such as customer facing applications. Expertly uses pair-programming, test-driven development, or other agile development methods. Expertly uses code quality tools and respond to code checks. Expertly applies DevSecOps principles, including deploying and releasing code, and cloning environments. Proactively performs research of trends, new methods, and techniques used to produce high quality code. Proactively creates or updates assigned documentation and in the solution context (repository). Oversees the planning and implementation of system and platform tools. Conducts the most complex tasks, within best practice.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

10 years.

15. Program Analyst

Supports program requirements and metrics development, definition, data quality assessment, and strategic analysis. Collects and analyzes data to produce forecasts, assessments, recommendations, and reports. Provides risk management support and metrics.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

4 years.

16. IT Program Manager IV

Act as the central point of contact with the Contracting Officer, Contracting Officer’s Representative and Task Managers for IT Projects. Responsible for coordinating the management of all work performed on this contract, including subcontractors, team members, and vendors. Keep in constant touch with the project managers regarding the status of various task order projects, the issues facing the project teams and effectively and regularly updates the client representatives. Also facilitate the information, which the team requires from the client to effectively implement various Task Order Projects and if necessary, escalates the burning issues to the client representatives and contract officer. All the Task Order Project Managers typically report to the Program Manager for that contract.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience. PMP Certification may be required.

12 years. At least half of this experience must be in leadership or management roles.

17. Programmer/Analyst I

Programmer/analyst responsible for analysis, design, programming, testing and documentation of straight forward system requirements, and implementation of solutions of average complexity. Interacts with other development team members, business analysts, client and project managers.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

No minimum.

18. Programmer/Analyst II

Middle level technical programmer/analyst, responsible for analysis, design, programming, testing, and documentation of system requirements and implementation solutions of average to mid-range complexity. Interacts with other development team members, business and systems analysts, client and project managers.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

19. IT Project Manager III

Responsible for overall project management of complex, multi-task IT contracts. Plans, organizes and manages groups of employees engaged in various technical duties. Provides administrative and technical direction to personnel; Has the corporate authority to recruit, hire, terminate personnel and commit corporate resources; coordinates approved task order; establishes improved procedures and controls, where necessary, to ensure that all services meet schedule and/or production; Provides the customer representatives the status and activities of personnel covered under contract; responds to administrative or technical requests from the customer representative; and applies continuous evaluation and control measures; Works without supervision.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience. A PMP certification may be required.

20. IT Quality Assurance Specialist I

Provides basic quality assurance support for a project under the supervision of technical leads and project management. Verifies those technical activities are compliant with company’s and external standards. May participate in system test design and development. May perform system testing functions in conjunction with validation and verification processes.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

21. IT Quality Assurance Specialist II

Provides quality assurance support for a project with general technical supervision. Verifies that technical activities are compliant with company's and external standards. May participate in system test design and development. May perform system testing functions in conjunction with validation and verification processes. Serves as a liaison between company management and technical staff. May assist with training related to client, government, and company compliance standards and procedures.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

22. IT Scrum Master I

A team-based servant leader who Exhibits Lean-Agile leadership by helping the team embrace SAFe/Agile Core Values, adopt/apply SAFe/Agile Principles, implement SAFe/Agile practices. Facilitates the team’s progress toward team goals, facilitates the removal of impediments, and Facilitates team events, and ensures they are productive and kept within the timebox. Facilitates preparation and readiness for ART/program events and coordinates with other teams to continuously improve communications, cooperation, and relationships with other teams. Supports SAFe/Agile adoption by objectively coaching stakeholders, participating in the Community of Practice, supporting the rules of the Agile Team. Leads the team’s efforts in relentless improvement, builds a high-performing team and promotes quality practices. Research Agile trends, new methods, techniques and applies them within best practice. Creates or updates assigned documentation and in the solution context (repository).

Conducts work within best practice and conducts other routine tasks as directed and recommends actions in the best interest of the team or further adoption of the testing techniques and agile development. Scope specific to IT programs.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

23. IT Scrum Master II

A team-based servant leader who Exhibits Lean-Agile leadership by helping the team embrace SAFe/Agile Core Values, adopt/apply SAFe/Agile Principles, implement SAFe/Agile practices. Facilitates the team’s progress toward team goals, facilitates the removal of impediments, and facilitates team events, and ensures they are productive and kept within the timebox. Facilitates preparation and readiness for ART/program events and coordinates with other teams to continuously improve communications, cooperation, and relationships with other teams. Supports SAFe/Agile adoption by objectively coaching stakeholders, participating in the Community of Practice, supporting the rules of the Agile Team. Leads the team’s efforts in relentless improvement, builds a high-performing team and promotes quality practices. Research Agile trends, new methods, techniques and applies them within best practice. Creates or updates assigned documentation and in the solution context (repository).

Conducts work within best practice and conducts other routine tasks as directed and recommends actions in the best interest of the team or further adoption of the testing techniques and agile development. Conducts complex tasks while working under minimal supervision with wide latitude for independent judgment. Highly skilled and proficient in their knowledge and abilities, provides guidance and support to less senior staff, and oversees aspects of furthers the team's adoption of the applied Agile methodology. Scope specific to IT Programs.

Minimum Education:

Master of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

4 years. May require specific training and certifications in Agile framework.

24. Service Desk Support I

Provides technical and non-technical support to customers via inbound/escalated calls, emails, chat, etc., by handling inquiries and troubleshooting end-user issues. Investigates issues and concerns by reviewing initial support notes and gathering additional information from customer. Updates the tracking system of incident logs and may convey customer feedback to management. Resolves issues and addresses needs efficiently. Escalates, or transfers, more complex issues to the next level up or to management as appropriate. Possesses general knowledge of the organization's products and/or services, policies, terms, and conditions. Conducts routine tasks and more complex tasks as directed and is supervised with some latitude for independent judgment. Requires the ability to listen, analyze, document, resolve and/or escalate issues while providing excellent customer service skills to end users.

Minimum Education:

No minimum.

25. Field Technician I

Investigates and resolves issues and concerns for customers on-site after reviewing initial support notes and gathering additional information from customer. Updates the tracking system of incident logs and may convey customer feedback to management. Possesses general knowledge of the organization's products and/or services, policies, terms, and conditions. Conducts routine tasks and more complex tasks as directed and is supervised with some latitude for independent judgment. Requires the ability to listen, analyze, document, resolve and/or escalate issues while providing excellent customer service skills to end users. Maintains knowledge of all service tasks and lines of business..

Minimum Education:

No minimum.

26. IT Testing Specialist I

Interacts with other engineering groups to define, document, analyze, perform, and interpret tests for integrated systems. Identifies functional problems and suggests resolutions. Assists in the definition of internal quality control standards and the maintenance of reliability programs. Analyzes test cases and provides regular progress reports. Proficient in Automation tools.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

5 years.

27. Systems Administrator I

Able to provide effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Participate in technical research and development to enable continuing innovation within the project or Company infrastructure. Ensure that system hardware, operating systems, software systems, and related procedures adhere to organizational values, as well as client and government control and security requirements. Assist project teams with technical requirements and issues during all phases of the system life cycle. Able to communicate effectively verbally and in writing with project, Company and client team members.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

28. Database Administrator II

Performs complex application and data base administration, management, design, documentation tasks.

With others, evaluates database management systems. Serves as a senior level database analyst relative to client systems operations, troubleshooting and problem resolution. Supports business analysts and programmer/analysts in effective use of database technology. Interacts with company management and senior level client technical staff.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

29. IT Technical Writer II

Prepares and edits system and other technical documentation that incorporate information provided by user, specialist, analyst, and programmer personnel. Writes, edits, and prepares reports, studies, and presentation material of technical information for both technical and non-technical audiences.

Interprets technical documentation standards and prepares documentation according to the standards.

May provide graphics support.

Minimum Education:

Bachelor of science in computer science, Information systems or relevant technical, engineering, or scientific field; or equivalent of education or related experience.

30. Test Analyst I

Provides pre-delivery software and systems testing to validate software products. Includes participation in critical review of requirements definition and design, development of test cases, test scripts, executing the same, reporting results. Interacts with business and programmer analysts regarding testing activities, company and client managers and technical team members. Responsible for helping to set up and maintain test environments.

Minimum Education:

Associate degree.

# SIN Labor Category Year 1 Year 2 Year 3 Year 4 Year 5

1 54151S Systems Architect I $156.60 $159.73 $162.92 $166.18 $169.51

2 54151S Systems Architect II $174.32 $177.81 $181.37 $185.00 $188.69

3 54151S Systems Architect III $215.09 $219.39 $223.78 $228.25 $232.82

4 54151S IT Subject Matter Expert I $206.83 $210.96 $215.18 $219.49 $223.88

5 54151S Application Developer I $59.43 $60.62 $61.83 $63.07 $64.33

6 54151S Application Developer II $72.83 $74.29 $75.77 $77.29 $78.84

7 54151S Application Developer III $130.99 $133.61 $136.28 $139.01 $141.79

8 54151S Application Developer IV $140.45 $143.26 $146.13 $149.05 $152.03

9 54151S Application Developer V $151.79 $154.83 $157.92 $161.08 $164.30

10 54151S IT Business Analyst II $73.87 $75.34 $76.85 $78.39 $79.96

11 54151S IT Business Analyst IV $132.85 $135.51 $138.22 $140.98 $143.80

12 54151S Systems Engineer I $76.82 $78.36 $79.92 $81.52 $83.15

13 54151S Systems Engineer IV $139.85 $142.65 $145.50 $148.41 $151.38

14 54151S Systems Engineer V $177.28 $180.83 $184.44 $188.13 $191.89

15 54151S Program Analyst $132.85 $135.51 $138.22 $140.98 $143.80

16 54151S IT Program Manager IV $221.60 $226.03 $230.55 $235.16 $239.87

17 54151S…