MAS - It Availability LLC - 47QTCA23D0017

ITAVAILABILITY

500 Old Courthouse Rd NE Vienna, VA 22180 Office 571.354.0785 Mobile 571.594.3992 cdickens@itavailability.com www.itavailability.com

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: MAS – MULTIPLE AWARD SCHEDULE

FSC GROUP: INFORMATION TECHNOLOGY

CONTRACT NUMBER: 47QTCA23D0017

CONTRACT PERIOD: NOVEMBER 3, 2022 through NOVEMBER 2, 2027

For more information on ordering from Federal Supply go to the GSA Schedules page at GSA.gov

CONTRACTOR: IT AVAILABILITY LLC

500 Old Courthouse Rd. NE Vienna, Virginia 22180-3605 Phone number: (571) 354-0785 Fax number: (727) 614-8152 Email: cdickens@itavailability.com

CONTRACTOR’S ADMINISTRATION SOURCE : CHARLES L DICKENS

IT AVAILABILITY LLC

500 Old Courthouse Rd. NE Vienna, Virginia 22180-3605 Phone number: (571) 354-0785 Fax number: (727) 614-8152 Email: cdickens@itavailability.com

WEBSITE: www.itavailability.com

BUSINESS SIZE: Small Business

BUSINESS TYPE: Self-Certified Small Disadvantaged Business; Small Business mailto:cdickens@itavailability.com http://www.gsaadvantage.gov/ mailto:cdickens@itavailability.com http://www.itavailability.com/

Vienna, VA 22180 Office 571.354.0785 Mobile 571.594.3992 cdickens@itavailability.com

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

54151S Information Technology Professional Services

OLM Order Level Materials

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

(Government net price based on a unit of one)

See attached APPENDIX A – GSA PROPOSED PRICE LIST

541515S – Network Technician – Mid Level** - $77.93

1c. HOURLY RATES (Services only):

See attached APPENDIX A – GSA PROPOSED PRICE LIST

2. MAXIMUM ORDER*: $500,000

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100.00

4. GEOGRAPHIC COVERAGE: Domestic; 48 States, DC

5. POINT(S) OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: GSA Net Prices are shown on the attached GSA

Pricelist.

7. QUANTITY DISCOUNT(S): 1.5% discount for all task orders totaling $100,000 – $499,999

Vienna, VA 22180 Office 571.354.0785 Mobile 571.594.3992

8. PROMPT PAYMENT TERMS: 0.00%; Net 30 Days - Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions

9. FOREIGN ITEMS: Not Applicable

10a. TIME OF DELIVERY: Subject to Task Order

10b. EXPEDITED DELIVERY: Contact Contractor

10c. OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor

10d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

11. FOB POINT: Destination

12a. ORDERING ADDRESS: Same as Contractor

12b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA's) are found in Federal Acquisition Regulation (FAR) 8.405-3

13. PAYMENT ADDRESS: Same as Contractor

14. WARRANTY PROVISION: Not Applicable

15. EXPORT PACKING CHARGES: Not Applicable

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF

APPLICABLE): Not Applicable

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): Not Applicable

Vienna, VA 22180 Office 571.354.0785 Mobile 571.594.3992

18a. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS

PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF AVAILABLE):

Not Applicable

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE):

Not Applicable

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): Not Applicable

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): Not Applicable

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): Not Applicable

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): Not Applicable

22b. Section 508 Compliance for Electronic and Information Technology (EIT):

Not Applicable

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER : RNUUC5ZAGHV6

24. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD

MANAGEMENT (SAM) DATABASE: Contractor has an Active Registration in the SAM database. Cage Code: 7J0J4

APPENDIX A LABOR CATEGORY DESCRIPTIONS

APPENDIX B GSA PRICE LIST

Vienna, VA 22180 Off ice 571.354.0785 Mobile 571.594.3992

APPENDIX A

LABOR CATEGORY DESCRIPTIONS

Project Integrator - Subject Matter Expert

Minimum Education: Bachelor’s Degree

Minimum Years of Experience: 16 Years

Responsibilities:

Gathers, analyzes, and composes technical information. Conducts research and ensures the use of proper technical terminology. Translates technical information into clear, readable documents and presentation to be used by technical and non-technical personnel. Supports the development of all types of documents and reports by developing and updating graphics presentations to improve the quality and enhance the usability of these documents. Responsible for integrating the graphics and information generated from meetings and facilitation sessions, using automated tools, and research methods into final deliverable documents.

IT Program Manager - Subject Matter Expert

Helps determine both technical and business goals in consultation with top management and make detailed plans for the accomplishment of these goals. Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising Contractor personnel, and communicating policies, purposes, and goals of the organization to subordinates. Shall be responsible for the overall contract.

Program Manager - Subject Matter Expert

Plans, directs, and coordinates computer-related activities including electronic data processing, information systems, systems analysis, and computer programming. Performs day-to-day management of the program and develop long-term and strategic objectives to ensure that end user requirements will be satisfied in future years of

Vienna, VA 22180 Off ice 571.354.0785 Mobile 571.594.3992 cdickens@itavailability.com www.itavailability.com the contract. Incumbents perform horizontal integration planning, and interface with other functional areas, ensuring that technical solutions and schedules are implemented in a timely manner.

Project Integrator – Expert

Minimum Years of Experience: 11 Years

Gathers, analyzes, and composes technical information. Conducts research and ensures the use of proper technical terminology. Translates technical information into clear, readable documents and presentation to be used by technical and non-technical personnel. Supports the development of all types of documents and reports by developing and updating graphics presentations to improve the quality and enhance the usability of these documents. Responsible for integrating the graphics and information generated from meetings and facilitation sessions, using automated tools, and research methods into final deliverable documents.

SharePoint Developer - Subject Matter Expert

Provides development engineering support and programming support to projects and infrastructure support activities. Designs and develops enterprise applications in a Web environment. Develops, creates, and modifies general computer applications software or specialized utility programs. Analyzes user needs and develop software solutions. Designs software or customize software for client use with the aim of optimizing operational efficiency.

Data Scientist - Mid-Level

Minimum Years of Experience: 3 Years

Work directly with customer and other stakeholders to establish working data sets, configurations, and profiles to support metrics analysis. Design and implement advanced design configurations for complex data sets. Compile data analysis and reporting needs using deployed tools. Collaborate closely with the customer and other stakeholders to stay current and abreast of changes with current enterprise metadata collection tools. Produce ad hoc reports/metrics as deemed necessary to answer immediate needs. Implement customer’s coordination process.

Vienna, VA 22180 Off ice 571.354.0785 Mobile 571.594.3992 cdickens@itavailability.com www.itavailability.com

Network Technician - Mid-Level**

Minimum Education: Associates Degree

Minimum Years of Experience: 5 Years

Provide support to local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communications systems or a segment of a network system. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Proactively identify risks in the network and develop a plan to mitigate them. Perform data backups and disaster recovery operations. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Plan, coordinate, and implement network security measures in order to protect data, software, and hardware. Perform routine network startup and shutdown procedures and maintain control records. Review user requests for upgrades or additions to the network to assess impact on network performance and provide advice and guidance on the most practical technical approach to meeting user requirements.

Network Engineer - Expert

Minimum Years of Experience: 12 Years

The INFOSEC and COMSEC security requirements for the network add to the complexity of these positions. Positions at this level are responsible for performing moderately complex network design; performing upgrades to limited segments of the network and performing routine network operations and maintenance (O&M). Supports local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communications systems or a segment of a network system. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Maintain network hardware and software.

Proactively identify risks in the network and develop a plan to mitigate them. Supports numerous business requirements for telecommunications (e.g., LAN, MAN, WAN, Voice, and Video).

Project Manager - Expert

Minimum Years of Experience: 6 Years

Defining project objectives, project scope, roles & responsibilities. Defining resource requirements and managing resource availability & allocation – both internal and third party. Outlining a budget based on requirements and tracking costs to deliver project on budget. Preparing a detailed project p lan to schedule key project milestones, workstreams & activities. Managing delivery of the project according to this plan. Tracking project and providing regular reports on project status to project team and key stakeholders. Managing and adjusting for any changes in

Vienna, VA 22180 Off ice 571.354.0785 Mobile 571.594.3992 cdickens@itavailability.com www.itavailability.com project scope, schedule and / or budget. Identifying and mitigating potential risks. Managing the relationship and communication with the client and all stakeholders, ensuring the project is delivered to their satisfaction.

Satellite Engineer - Mid-Level

Analyzes, consults, and makes recommendations for specifying, acquiring, operating, and maintaining earth terminal satellite systems and satellite bandwidth. Manages satellite frequency spectrum in conjunction with the satellite operator determining carrier frequency and carrier power based on parameters such as data rate, modulation scheme, satellite transmit power, and receive gain over temperature. Monitors the power equivalent bandwidth utilization of satellite spectrum and report findings Provides detailed recommendations based on analysis of satellite link calculations.

Network Engineer - Senior

Minimum Years of Experience: 10 Years

Responsibilities The INFOSEC and COMSEC security requirements for the network add to the complexity of these positions. Positions at this level are responsible for performing moderately complex network design; performing upgrades to limited segments of the network and performing routine network operations and maintenance (O& M). Supports local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communications systems or a segment of a network system. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Maintain network hardware and software.

Proactively identify risks in the network and develop a plan to mitigate them. Supports numerous business

System Administrator - Senior**

The systems administration encompasses network and server administration. The systems administrator’s responsibilities include implementation of baseline changes and respond to change requests; perform technical evaluations, analysis, and troubleshooting for all supported servers; build servers by providing technical configuration, setup, installation services, hardware, and coordination of application projects; and operate and maintain servers.

Vienna, VA 22180 Off ice 571.354.0785 Mobile 571.594.3992 cdickens@itavailability.com

Field Engineer - Senior

Minimum Years of Experience: 8 Years

Field Engineers must maintain a strong awareness of technical equipment; be able to apply the customer’s project management model for development and installation efforts; and provide build, testing, analysis, deployment, and troubleshooting/lifecycle support for innovative hardware/software/ network systems and applications. Support includes procurement of required equipment or components to support build -out of communications systems;

uncrating, set-up and build-out of new equipment. Hardware and software configuration and customization of packages, system integration and testing of built packages, pack-out and shipment of the completed packages.

System integration and testing of built packages, preparation of customer system documentation, conducting site surveys as needed prior to installation, drawings of rack elevations, training of onsite customer personnel on installed packages, test, inspection, verification of all customer communications systems ensuring compliance with COMSEC policies and procedures and project management requirements.

Network Engineer - Mid-Level**

The INFOSEC and COMSEC security requirements for the network add to the complexity of these positions. Positions at this level are responsible for performing moderately complex network design; performing upgrades to limited segments of the network and performing routine network operations and maintenance (O&M). Supports local area network (LAN), wide area network (WAN), customer networks, Intranet and Internet and other data communications systems or a segment of a network system. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. Maintain network hardware and software.

Proactively identify risks in the network and develop a plan to mitigate them. Supports numerous business

Software Engineer – Expert

Analyzes user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, analyze proposed system modifications, upgrades, and new COTS. Defines the problem, and develops system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests. Coordinates closely with programmers to ensure proper implementation of program and system specifications. Develops, in conjunction with functional users, Vienna, VA 22180 Off ice 571.354.0785 Mobile 571.594.3992 cdickens@itavailability.com system alternative solutions.

Satellite Systems Engineer – Expert

Satellite Systems Network Engineer provides project management, engineering services and technical services for the customer’s satellite program. Provides general engineering support to the SATCOM network to meet the needs of Customer based programs/projects. Satellite network engineer is responsible for providing close support to the customer’s Commercial SATCOM Network and temporary duty travel support for both domestic and overseas locations, as required. Provides project management assistance on satellite projects/programs; assists in coordination of plans with other contractors for field engineering activities pertaining to the satellite network;

provides input information on schedule, cost, risk mitigation, and WBS completion to the project management process; and provides close support to customer’s SATCOM databases, applications, and tools.

Satellite Systems Engineer – Subject Matter Expert

Minimum Years of Experience: 20 Years

Satellite Systems Network Engineer provides project management, engineering services and technical services for the customer’s satellite program. Provides general engineering support to the SATCOM network to meet the needs of Customer based programs/projects. Satellite network engineer is responsible for providing close support to the customer’s Commercial SATCOM Network and temporary duty travel support for both domestic and overseas locations, as required. Provides project management assistance on satellite projects/programs; assists in coordination of plans with other contractors for field engineering activities pertaining to the satellite network;

provides input information on schedule, cost, risk mitigation, and WBS completion to the pr oject management process; and provides close support to customer’s SATCOM databases, applications, and tools.

Cyber Security SME

This individual is the Cyber Security/Computer and Network Defense Subject Matter Expert (SME), concentrating on overall technical and operational effectiveness of capabilities in coordination with the COTR and Sponsor Staff management. Cyber Security SME for the Sponsor is responsible for providing recommendations on continuous improvement of the processes and architectures supporting the overall Cyber Defense operational activities

Vienna, VA 22180 Off ice 571.354.0785 Mobile 571.594.3992 cdickens@itavailability.com www.itavailability.com including, but not limited to analysis, incident handling and reporting products, and the reporting lifecycle. Ensures the effective operations of customer IT systems and network defenses, providing effective incident response capabilities, usable and effective reports that address overall situational awareness. This individual works to maximize the use of existing tools to correlate information and synthesize data into usable and actionable events.

Systems Engineer - SME

Enterprise System Engineer serve to maintain a strong awareness of technical trends in information technology, develop and maintain a strong awareness of on-going IT projects, and business unit requirements; be able to apply the project management model (e.g. Spiral, Waterfall, Agile) selected for a given development effort; and provide analysis, design, development, deployment, and lifecycle support for innovative hardware systems and applications.

Work involves being able to develop end-to-end cost analysis for projects; ensure systems being developed comply with the enterprise technical architecture; help project and program teams prepare for Project Management Program control gates; and keep senior management apprised of project or program status. Assign ments may include leading teams consisting of contractor personnel.

Audio/Visual Engineer-Senior**

Minimum Years of Experience: 10 Years

Audio/Visual Engineer-Senior Video Technicians perform Tier 2 remote and on-site troubleshooting of video teleconferencing and related video systems. They may also install, upgrade and repair video systems at various customer locations. Video Teleconferencing Technicians and Engineers are required to be fully versed in the operations, installation, maintenance, and troubleshooting of VTC systems from manufactured such as Polycomm and Cisco. Based on position, they may be required to design and implement VTC systems at customer locations.

APPENDIX B – GSA PRICE LIST

IT AVAILABILITY LLC

SIN/SIN(s) Proposed

Labor Category/Service Title Minimum Education Minimum Years of

Experience

Unit of Issue (e.g. Hour, Daily Rate, Task, Sq Ft)

Price Offered to GSA (including IFF)

54151S Project Integrator - Subject Matter Expert Bachelor’s degree 16

Per Hour $ 151.33

54151S IT Program Manager - Subject Matter Expert Bachelor’s degree 16 Per Hour $ 164.56

54151S Program Manager - Subject Matter Expert Bachelor’s degree 16 Per Hour $ 173.23

54151S Project Integrator - Expert Bachelor’s degree 11 Per Hour $ 139.49

54151S SharePoint Developer - Subject Matter Expert Bachelor’s degree 16 Per Hour $ 171.28

54151S Data Scientist - Mid-Level Bachelor’s degree 3 Per Hour $ 78.85

54151S Network Technician - Mid-Level** Associates degree 5 Per Hour $ 77.93

54151S Network Engineer - Expert Bachelor’s degree 12 Per Hour $ 146.51

54151S Project Manager - Expert Bachelor’s degree 6 Per Hour $ 139.71

54151S Satellite Engineer - Mid-Level Bachelor’s degree 3 Per Hour $ 115.67

54151S Network Engineer - Senior Bachelor’s degree 10 Per Hour $ 135.76

54151S System Administrator - Senior** Associates degree 3 Per Hour $ 111.00

54151S Field Engineer - Senior Bachelor’s degree 8 Per Hour $ 120.07

54151S Network Engineer - Mid-Level** Associates degree 3 Per Hour $ 94.46

54151S Software Engineer - Expert Bachelor’s degree 11 Per Hour $ 162.48

54151S Satellite Systems Engineer - Expert Bachelor’s degree 11 Per Hour $ 150.92

54151S Satellite Systems Engineer - Subject Matter Expert Bachelor’s degree 20 Per Hour $ 174.68

54151S Cyber Security SME Bachelor’s degree 20 Per Hour $ 170.95

54151S Systems Engineer - SME Bachelor’s degree 20 Per Hour $ 166.81

54151S Audio/Visual Engineer-Senior** Associates degree 10 Per Hour $ 118.79

Escalation Rate 3.00% EPA Clause I-FSS-969(b)(1) - Fixed Escalation with Out-Year Pricing

Year 1 Year 2 Year 3 Year 4 Year 5

SIN Labor Category Contractor or

Customer Facility or

Both

GSA PRICE + IFF GSA PRICE + IFF GSA PRICE + IFF GSA PRICE + IFF GSA PRICE + IFF

54151S Project Integrator - Subject Matter Expert

Customer Facility

$151.33 $155.86 $160.54 $165.36 $170.32

54151S IT Program Manager - Subject Matter Expert

Customer Facility

$164.56 $169.50 $174.58 $179.82 $185.21

54151S Program Manager - Subject Matter Expert

Customer Facility

$173.23 $178.42 $183.78 $189.29 $194.97

54151S Project Integrator - Expert

Customer Facility

$139.49 $143.68 $147.99 $152.43 $157.00

54151S SharePoint Developer - Subject Matter Expert

Customer Facility

$171.28 $176.41 $181.71 $187.16 $192.77

54151S Data Scientist - Mid-Level

Customer Facility

$78.85 $81.21 $83.65 $86.16 $88.74

54151S Network Technician - Mid-Level

Customer Facility

$77.93 $80.26 $82.67 $85.15 $87.71

54151S Network Engineer - Expert

Customer Facility

$146.51 $150.90 $155.43 $160.09 $164.90

54151S Project Manager - Expert

Customer Facility

$139.71 $143.90 $148.22 $152.66 $157.24

54151S Satellite Engineer - Mid-Level

Customer Facility

$115.67 $119.14 $122.72 $126.40 $130.19

54151S Network Engineer - Senior

Customer Facility

$135.76 $139.83 $144.02 $148.34 $152.79

54151S System Administrator - Senior

Customer Facility

$111.00 $114.33 $117.76 $121.29 $124.93

54151S Field Engineer - Senior

Customer Facility

$120.07 $123.67 $127.38 $131.20 $135.14

54151S Network Engineer - Mid-Level

Customer Facility

$94.46 $97.29 $100.21 $103.22 $106.32

54151S Software Engineer - Expert

Customer Facility

$162.48 $167.35 $172.37 $177.54 $182.87

54151S Satellite Systems Engineer - Expert

Customer Facility

$150.92 $155.45 $160.12 $164.92 $169.87

54151S Satellite Systems Engineer - Subject Matter Expert

Customer Facility

$174.68 $179.92 $185.32 $190.88 $196.61

54151S Cyber Security SME

Customer Facility

$170.95 $176.08 $181.36 $186.80 $192.41

54151S Systems Engineer - SME

Customer Facility

$166.81 $171.81 $176.96 $182.27 $187.74

54151S Audio/Visual Engineer-Senior

Customer Facility

$118.79 $122.35 $126.02 $129.80 $133.70