MAS - Knowlogy Corporation - 47QTCA23D0003

Category Attachment F, Information Technology (IT) F03. IT Professional Services Subcategory SIN 54151S, IT Professional Services F06. IT Training Subcategory SIN 611420, IT Training

GSA Contract No: 47QTCA23D0003

Contract Period: October 4, 2022 – October 3, 2027

Current through Modification: PO-0001, effective October 4, 2022.

For more information on ordering go to the following website:

https://www.gsa.gov/schedules.

Knowlogy Corporation 1934 Old Gallows Road, Ste. 200 Vienna, VA 22182 USA Phone: 703-532-1000 | Fax: 703-532-1001 www.knowlogy.com

Prices Shown Herein are Net (discount deducted)

General Services Administration Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address for GSA Advantage!® is: GSAAdvantage.gov

Contract Administration:

Rob Stewart

Phone: 703-532-1000 rob.steward@knowlogy.com

Business Size: Small Business (SB)

Woman-Owned Small Business (WOSB)

Multiple Award Schedule http://www.knowlogy.com/ mailto:rob.steward@knowlogy.com

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Contents Section 1, Customer Information

Section 2, Terms and Conditions for All IT Contractors

Section 3, Terms and Conditions Applicable to Information Technology Training (Special Item Number 611420)

Section 4, Knowlogy Training Course Descriptive Literature

Section 5, Description of Information Technology (IT) Professional Services (Special Item Number 54151S)

Section 6, Approved Pricing, SIN 54151S, IT Professional Services

Section 7, Approved Pricing, SIN 611420, IT Training Courses

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Section 1, Customer Information 1a. Table of Proposed SINs

Special Item Number Service FSC/FPDS Code 54151S, 54151S-RC, STLOC IT Professional

Services

DA01

611420, 611420-RC, STLOC IT Training U012 OLM, OLM-RC, STLOC Order-level Materials

1b. Lowest Priced Model Number and Price for Each SIN (Government price based on a unit of one)

SPT-I 54151S Support Analyst I $43.53 611420 ITIL Foundation $1,768.26

1c. Hourly Rates

Job Title, Experience, Functional Responsibility, Education, are detailed starting on page 19.

2. Maximum Order

a. The Maximum Order value for the following Special Item Numbers (SINs) is $500,000.

SIN 54151S, 54151S-RC, STLOC – IT Professional Services

a. The Maximum Order value for the following Special Item Numbers (SINs) is $250,000.

SIN 611420, 611420-RC, STLOC – IT Training SIN OLM, OLM-RC, STLOC - Order-level Materials

3. Minimum Order: The minimum dollar value of orders to be issued is $100.00.

4. Geographic Coverage

Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories. Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.

Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC, Alaska, Hawaii, Puerto Rico, and U.S. Territories.

The Geographic Scope of Contract is domestic delivery only.

5. Production Point

1934 Old Gallows Road, Ste. 200 Vienna, VA 22182 USA Phone: 703-532-1000 | Fax: 703-532-1001 www.knowlogy.com

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6. Government Net Prices (discounts already deducted).

7. Discounts

a. Quantity: None

b. Volume: None

8. Prompt Payment: Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign Items: Not applicable.

10. Delivery Schedule

a. Delivery time (Days ARO)

54151S, 54151S-RC, STLOC As negotiated between Knowlogy and the ordering activity

611420, 611420-RC, STLOC As negotiated between Knowlogy and the ordering activity

b. Expedited Delivery: As negotiated between Knowlogy and the Ordering Activity.

c. Overnight and Two-day Delivery: As negotiated between Knowlogy and the Ordering Activity.

d. Urgent Requirements: As negotiated between Knowlogy and the Ordering Activity.

11. FOB: Destination

12. Ordering Information

a. Agencies should address all orders to the following address.

Knowlogy Corporation

1934 Old Gallows Road, Ste. 200 Vienna, VA 22182 USA

b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment Information

a. Agencies should address all payments to the following address.

Knowlogy Corporation

1934 Old Gallows Road, Ste. 200 Vienna, VA 22182 USA

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b. The following telephone number(s) can be used by ordering activities to obtain technical and/or ordering assistance: Phone: 703-532-1000

14. Warranty Provision: Not applicable

15. Export Packing Charges, If Applicable: Not applicable

16. Terms and Conditions of Rental, Maintenance, and Repair: Not Applicable

17. Terms and Conditions of Installation: Not applicable 18a. Terms and Conditions of Repair Parts Indicating Date of Parts Price Lists and any

Discounts from List Prices: Not Applicable

18b. Terms and Conditions for any Other Services: Not Applicable

19. Service and Distribution Points: Not Applicable

20. Preventative Maintenance: Not Applicable

21a. Special Attributes such as Environmental Attributes (E.G., Recycled Content, Energy Efficiency, and/or Reduced Pollutant: Not Applicable

22b. Section 508 Compliance:

Section 508 compliance information on the supplies and services in this contract are available at the following website address (URL): www.knowlogy.com The EIT standard can be found at: www.Section508.gov/.

Note: Knowlogy Corporation does not provide items or services subject to Section 508 compliance regulations. As such, this is not applicable to this GSA Schedule Contract Pricelist.

23. Unique Entity Identifier (UEI) Number: FDNXUFWA2XK5

24. Contractor HAS registered and is active in the System for Award Management (SAM).

http://www.section508.gov/

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Section 2, Terms and Conditions for All IT Contractors

1. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

"Contractor" means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

"Contractor and its affiliates" and "Contractor or its affiliates" refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An "Organizational conflict of interest" exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor's or its affiliates' objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

2. SERVICES PERFORMED

a. All services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

b. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

c. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

3. TRAVEL

Any Contractor travel required in the performance of services must comply with the Pub. L. 99-234 and FAR Part 31.205-46, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel.

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4. WARRANTY

a. Unless otherwise specified in this contract, the Contractor's standard commercial warranty as stated in the contract's commercial pricelist will apply to this contract.

b. The Contractor's commercial guarantee/warranty shall be included in the Commercial Supplier Agreement to include Enterprise User License Agreements or Terms of Service (TOS) agreements, if applicable.

d. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

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Section 3, Terms and Conditions Applicable to Information Technology Training (Special Item Number 611420)

1. Cancellation and Rescheduling

a. The ordering activity will notify the Contractor at least seventy-two (72) hours before the scheduled training date, if a student will be unable to attend. The Contractor will then permit the ordering activity to either cancel the order or reschedule the training at no additional charge. In the event the training class is rescheduled, the ordering activity will modify its original training order to specify the time and date of the rescheduled training class.

b. In the event the ordering activity fails to cancel or reschedule a training course within the time frame specified above, the ordering activity will be liable for the contracted dollar amount of the training course. The Contractor agrees to permit the ordering activity to reschedule a student who fails to attend a training class within ninety (90) days from the original course date, at no additional charge.

c. The ordering activity reserves the right to substitute one student for another up to the first day of class.

d. In the event the Contractor is unable to conduct training on the date agreed to by the Contractor and the ordering activity, the Contractor must notify the ordering activity at least seventy-two (72) hours before the scheduled training date.

2. Follow-Up Support

The Contractor agrees to provide each student with unlimited telephone support or online support for a period of one (1) year from the completion of the training course.

During this period, the student may contact the Contractor's instructors for refresher assistance and answers to related course curriculum questions.

3. Format and Content of Training

a. Offerors shall provide written materials (i.e., manuals, handbooks, texts, etc.)

normally provided with course offerings, printed and copied two-sided on paper containing 30% postconsumer materials (fiber). Such documentation will become the property of the student upon completion of the training class.

b. If applicable, for hands-on training courses, there must be a one-to-one assignment of IT equipment to students.

c. Offerors shall provide each student with a Certificate of Training at the completion of each training course.

d. For courses conducted at the ordering activity’s location, instructor travel charges (if applicable), including mileage and daily living expenses (e.g., per diem charges) are governed by Pub. L, 99-234 and FAR Part 31.205-46, and are

47QTCA23D0003 P a g e | 7 Modification PO-0001, 10/04/2022 reimbursable by the ordering activity on orders placed under the Multiple Award Schedule, as applicable, in effect on the date(s) the travel is performed. The Industrial Funding Fee does NOT apply to travel and per diem charges.

e. For Online Training Courses, a copy of all training material must be available for electronic download by the students.

4. “No Charge” Training

The Contractor shall describe any training provided with equipment and/or software provided under this contract, free of charge, in the space provided below.

None

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Section 4, Knowlogy Training Course Descriptive Literature Prices are Per Person per course at the customer facility.

Course Title Description Course Length

Minimum/ Maximum Participants

CompTIA A+ If you are getting ready for a career as an entry-level information technology (IT) professional or computer service technician, the CompTIA® A+® course is the first step in your preparation. The course builds on your existing user-level knowledge and experience with personal computer (PC) software and hardware to present fundamental skills and concepts that you use on the job. In this course, you acquire the essential skills and information you need to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems. The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examinations, in order to become a CompTIA A+ Certified Professional.

5 days 1/25

CompTIA Advanced Security Practitioner

You have experience in the increasingly crucial field of information security, and now you're ready to take that experience to the next level. CompTIA® Advanced Security Practitioner (CASP) is the course you need to take if your job responsibilities include securing complex enterprise environments. In this course, you expand on your knowledge of information security to apply more advanced principles that keeps your organization safe from the many ways it can be threatened. Today's IT climate demands individuals with demonstrable skills, and the information and activities in this course can help you develop the skill set you need to confidently perform your duties as an advanced security professional.

5 days 1/25

CompTIA Cloud

The four-day instructor-led course provides you with a complete Cloud certification exam preparation and real-world skill building opportunities through hands-on exercises and lectures. This certification verifies an IT professional’s knowledge and skills in securely implementing and managing cloud infrastructures.

5 days 1/25

ITIL Lifecycle Continual Service Improvement

This 3-day hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Continual Service Improvement.

This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Continual Service Improvement domain of the ITIL® Service Lifecycle. Driving the cultural change needed to make CSI a fundamental part of your organization is critical to your success! In this program, you learn

3 days 1/25

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Course Title Description Course Length

Minimum/ Maximum Participants practical skills in driving the systemic change that is needed to make CSI really "continual" and to drive improving process and service maturity across your organization.

ITIL

Foundation

This three-day live Instructor-led course provides you with an intense and focused exploration of the new and updated topics in ITIL®. The course is intended for those who work within IT or wish to explore IT service management frameworks and how they can be used to enhance overall service quality and service provision.

3 days 1/25

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Section 5, Description of Information Technology (IT) Professional Services (Special Item Number 54151S) Systems Engineer III

Functional Responsibilities: Leads/performs tasks and supervises staff in establishing integrated system level requirements for overall information, technical, and data architecture in support of multiple software applications. Performs platform capability analyses and commercial/ government-off-the-shelf (COTS/GOTS) evaluations, selects components, and develops system and LAN interfaces to ensure compliance with OSI, ISO, IEEE, DII COE, and DoD TAFIM requirements. Maintains firewall security.

Constructs models and simulations of computer systems to demonstrate ability to meet user requirements. Executes system stress tests to identify software performance constraints; tunes application and operating system software to enhance performance accordingly. Conducts system engineering analyses to detect hardware/firmware problems and define spectrum of alternative solutions. Lead/perform tasks to ensure systems configuration. Manages Software Quality Assurance (SQA) reviews

Educational Requirements: Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field.

Minimum Years of Experience: Five years Education/Experience Substitution: Six years of experience in providing system architecture development and software engineering design support.

Systems Engineer II

Functional Responsibilities: Establishes integrated system level requirements for overall information, technical, and data architecture in support of multiple software applications.

Performs platform capability analyses and COTS/GOTS evaluations, selects components, and develops system and LAN interfaces to ensure compliance with OSI, ISO, IEEE, DII COE, and DoD TAFIM requirements.

Constructs models and simulations of computer systems to demonstrate ability to meet user requirements. Executes system stress tests to identify software performance constraints; tunes application and operating system software to enhance performance accordingly. Conducts system engineering analyses to detect hardware/firmware problems and define spectrum of alternative solutions.

Educational Requirements: Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field.

Minimum Years of Experience: Two years Education/Experience Substitution: Three years of experience in providing system architecture development and software engineering design support can substitute for a Bachelor's degree.

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Support Analyst III

Functional Responsibilities: Manages the team that provides direct telephone and in person support to users in desktop and electronic mail applications. Installs COTS software and peripherals on individual workstations. Assists users in diagnosing and correcting operating system problems and repairing equipment. Produces service request/problem incident reports, initiates follow-up to ensure timely disposition and closeout, and tracks all action items and referrals through resolution.

Educational Requirements: Associates degree in Engineering, Computer Science, Telecommunications, or related field.

Minimum Years of Experience: Four years Education/Experience Substitution: Three years of experience managing hotlines or help desks in an automated, multi-user, PC-based office environment can substitute for an Associate's degree.

Support Analyst II

Functional Responsibilities: Conducts direct telephone and provides in-person support to users in desktop and electronic mail applications. Installs COTS software and peripherals on individual workstations. Assists users in diagnosing and correcting operating system problems and repairing equipment. Produces service request/problem incident reports, initiates follow-up to ensure timely disposition and closeout, and tracks all action items and referrals through resolution.

Educational Requirements: Associates degree in Engineering, Computer Science, Telecommunications, or related field.

Minimum Years of Experience: One year Education/Experience Substitution: Two years of experience in manning hotlines or help desks in an automated, multi-user, PC-based office environment can substitute for an Associate's degree.

Support Analyst I

Functional Responsibilities: Conducts direct telephone and provides in-person support to users in desktop and electronic mail applications. Installs COTS software and peripherals on individual workstations. Assists users in diagnosing and correcting operating system problems and repairing equipment. Produces service request/problem incident reports.

Educational Requirements: Associates degree in Engineering, Computer Science, Telecommunications.

Minimum Years of Experience: One year Education/Experience Substitution: One year of experience in manning hotlines or help desks in an automated, multi-user, PC-based office environment can substitute for an Associate's degree

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Systems Analyst III

Functional Responsibilities: Responsible for both routine and complex testing and analysis of all elements of the network facilities; including power, software, communications machinery/devices, lines, modems and terminals. Monitors and controls the performance and status of the network resources. Analyzes the problem and the information to be processed and develops detailed plans for the development of a new or modified automated system.

Design, develops and maintains computer software for moderately complex to highly complex computer systems. Translates detailed design into software, preparing detailed flowcharts, writing program code, and testing and implementing systems. Prepares test data and systems, user and program documentation. Coordinates all project analysis and requirement efforts.

Utilizes software and hardware tools, identifies and diagnoses problems and factors affecting network performance.

Educational Requirements: Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field.

Minimum Years of Experience: Five Years Education/Experience Substitution: Six years of technical experience that applies to systems development, analysis, and design can substitute for a Bachelor's degree.

Systems Analyst II

Functional Responsibilities: Responsible for both routine and complex testing and analysis of all elements of the network facilities; including power, software, communications machinery/devices, lines, modems and terminals. Analyzes the problem and the information to be processed and develops detailed plans for the development of a new or modified automated system. Design, develops and maintains computer software for moderately complex to highly complex computer systems.

Translates detailed design into software, preparing detailed flowcharts, writing program code, and testing and implementing systems. Prepares test data and systems, user and program documentation. Coordinates all project analysis and requirement efforts.

Monitors and controls the performance and status of the network resources. Utilizes software and hardware tools, identifies and diagnoses problems and factors affecting network performance.

Educational Requirements: Bachelor’s degree in Engineering, Computer Science, Information Systems, or related field Minimum Years of Experience: Two years Education/Experience Substitution: Three years of technical experience that applies to systems development, analysis, and design can substitute for a Bachelor's degree.

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Section 6, Approved Pricing, SIN 54151S, IT Professional Services

SIN Labor Category Title

10/4/2022- 10/3/2023 GSA Price w/IFF

10/4/2023- 10/3/2024 GSA Price w/IFF

10/4/2024- 10/3/2025 GSA Price w/IFF

10/4/2025- 10/3/2026 GSA Price w/IFF

10/4/2026- 10/3/2027 GSA Price w/IFF

54151S Systems Engineer III $169.27 $175.19 $181.33 $187.68 $194.25

54151S Systems Engineer II $145.09 $150.17 $155.43 $160.87 $166.50

54151S Support Analyst III $82.22 $85.10 $88.08 $91.16 $94.36

54151S Support Analyst II $58.04 $60.07 $62.18 $64.35 $66.61

54151S Support Analyst I $43.53 $45.05 $46.62 $48.25 $49.94

54151S Systems Analyst III $120.91 $125.14 $129.52 $134.06 $138.75

54151S Systems Analyst II $101.56 $105.12 $108.80 $112.60 $116.54

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Section 7, Approved Pricing, SIN 611420, IT Training Courses

SIN Course Title Course Description Course Length

Minimum/ Maximum Attendees

GSA Price w/IFF

611420 CompTIA A+ If you are getting ready for a career as an entry-level information technology (IT) professional or computer service technician, the CompTIA® A+® course is the first step in your preparation. The course builds on your existing user-level knowledge and experience with personal computer (PC) software and hardware to present fundamental skills and concepts that you use on the job. In this course, you acquire the essential skills and information you need to install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on PCs, digital devices, and operating systems. The CompTIA A+ course can benefit you in two ways. Whether you work or plan to work in a mobile or corporate environment where you have a high level of face-to-face customer interaction, where client communication and client training are important, or in an environment with limited customer interaction and an emphasis on hardware activities, this course provides the background knowledge and skills you require to be a successful A+ technician. It can also assist you if you are preparing to take the CompTIA A+ certification examinations, in order to become a CompTIA A+ Certified Professional.

5 days 1/25 $2,157.05

611420 CompTIA Advanced Security Practitioner

You have experience in the increasingly crucial field of information security, and now you're ready to take that experience to the

5 days 1/25 $2,715.87

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SIN Course Title Course Description Course Length

Minimum/ Maximum Attendees

GSA Price w/IFF next level. CompTIA® Advanced Security Practitioner (CASP) is the course you need to take if your job responsibilities include securing complex enterprise environments. In this course, you expand on your knowledge of information security to apply more advanced principles that keeps your organization safe from the many ways it can be threatened.

Today's IT climate demands individuals with demonstrable skills, and the information and activities in this course can help you develop the skill set you need to confidently perform your duties as an advanced security professional.

611420 CompTIA Cloud

The four-day instructor-led course provides you with a complete Cloud certification exam preparation and real-world skill building opportunities through hands-on exercises and lectures. This certification verifies an IT professional’s knowledge and skills in securely implementing and managing cloud infrastructures.

5 days 1/25 $2,094.71

611420 ITIL Lifecycle Continual Service Improvement

This 3-day hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Continual Service Improvement. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Continual Service Improvement domain of the ITIL® Service Lifecycle.

Driving the cultural change needed to make CSI a fundamental part of your organization is critical to your success! In this program, you learn

3 days 1/25 $1,906.30

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SIN Course Title Course Description Course Length

Minimum/ Maximum Attendees

GSA Price w/IFF practical skills in driving the systemic change that is needed to make CSI really "continual" and to drive improving process and service maturity across your organization.

611420 ITIL

Foundation

This three-day live Instructor-led course provides you with an intense and focused exploration of the new and updated topics in ITIL®. The course is intended for those who work within IT or wish to explore IT service management frameworks and how they can be used to enhance overall service quality and service provision.

3 days 1/25 $1,768.26