MAS - Bright Pattern Inc. - 47QTCA22D00CK

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Electronic Commerce & Subscription Services FSC Class: 54151ECOM Contract number: 47QTCA22D00CK

Contract period: August 25, 2022 through August 24, 2027

BRIGHT PATTERN, INC

Jordan Scher 611 Gateway Boulevard, Suite 810

South San Francisco, CA 94080 Phone 650-529-4099 Jordan.scher@brightpattern.com brightpattern.com

Business size: Small Business

Price list current as of Award effective 08/25/2022

Prices Shown Herein are Net (discount deducted)

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery State and Local SIN Title 54151ECOM 54151ECOM/RC 54151ECOM/STLOC Electronic Commerce &

Subscription Services OLM OLM/RC OLM/STLOC Order Level Materials

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Page 4

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. NA products only

2. Maximum order: $500,000

3. Minimum order: $100.00

4. Geographic coverage (delivery area). Domestic

5. Point(s) of production US

6. Discount from list prices or statement of net price. All prices contained herein are net, including IFF

7. Quantity discounts/Volume Discounts: Additional 1% for single orders $250K or greater.

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 day

9. Foreign items (list items by country of origin). Not Applicable.

10a. Time of delivery. (Contractor insert number of days.) Contact Contractor

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Contact Contractor

10c. Overnight and 2-day delivery. Contact Contractor

10d. Urgent Requirements. Contact Contractor

11. F.O.B. point(s). Destination

12a. Ordering address(es). Same as contractors

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Payment Address Same as contractors

14. Warranty provision. Standard Commercial Warranty Terms & Conditions, contact contractor for a copy of this policy

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g.

contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.

Not Applicable

23. Unique Entity Identifier (UEI) number. J69ZVMK8MXP5

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM http://www.section508.gov/

GSA Pricelist

SIN/SIN(s

PROPOS

ED

MANUFACTU

RER NAME

MFR

PART

NO

PRODUCT

NAME

PRODUCT

DESCRIPTI

ON

UO

I

DISCOU

NT

PRICE

TO GSA

(includin g IFF)

54151EC

OM

Bright Pattern, Inc

Voice Select - Monthly

Voice Select agent license -paid monthly

License tier that includes inbound and outbound voice, dialers, ACD, IVR capabilties, callback, skills based routing, customer surveys, API access

EC $79.80

54151EC

OM

Bright Pattern, Inc

Voice Select - Annual

Voice Select agent license -paid annually

License tier that includes inbound and outbound voice, dialers, ACD, IVR capabilties, callback, skills based routing, customer surveys, API access

EC $66.50

54151EC

OM

Bright Pattern, Inc

Profession al - Monthly

Professional agent license -paid monthly includes above package and adds on SMS, SMS campaigns, MMS, web chat, email, omnichannel

ACD,

Omnichannel dashboards

EC $115.26

54151EC

OM

Bright Pattern, Inc

Profession al - Annual

Professional agent license -paid annually includes above package and adds on SMS, SMS campaigns, MMS, web chat, email, omnichannel

ACD,

Omnichannel dashboards

EC $97.53

54151EC

OM

Bright Pattern, Inc

Premium - Monthly

Premium agent license -paid monthly includes both of the above packages and adds on social media integrations with platforms such as Facebook messenger, Twitter DMs, Line, Viber, Whatsapp, Telegram, and We Chat.

EC $146.30

54151EC

OM

Bright Pattern, Inc

Premium - Annual

Premium agent license -includes both of the above packages and adds on social

EC $124.13

paid annually media integrations with platforms such as Facebook messenger, Twitter DMs, Line, Viber, Whatsapp, Telegram, and We Chat.

54151EC

OM

Bright Pattern, Inc

DDB Direct Database Access - add on integration for external reporting, such as Power BI (a connecter between Bright Pattern and Power BI/analytics platform)

EC $2.66

54151EC

OM

Bright Pattern, Inc

SSO Single Sign On Integration -add on integration for external single sign on systems, to allow a user to sign in once and have access to all platforms, including Bright Pattern

EC $1.77

54151EC

OM

Bright Pattern, Inc

Screen recording

Screen recording -add on allows for agent's screen to be recorded and played back

EC $17.73

54151EC

OM

Bright Pattern, Inc

CRM CRM

integration

Integration with third party CRM (Salesforce, EC $8.87

Dynamics, Debt Pay Pro, etc.)

54151EC

OM

Bright Pattern, Inc

PCI PCI

environment

- add on

Enables PCI compliance for agents and allows for use of payment

IVR

EC $7.09

54151EC

OM

Bright Pattern, Inc

OmniQM

- Voice

Omni QM add on - Voice select

Add on module that allows the monitoring of 100% of interactions via sentiment analysis and keyword search

EC $26.60

54151EC

OM

Bright Pattern, Inc

OmniQM Profession al

Omni QM add on - Professional

Add on module that allows the monitoring of 100% of interactions via sentiment analysis and keyword search

EC $17.73

54151EC

OM

Bright Pattern, Inc

OmniQM

- Premium

Omni QM add on - Premium

Add on module that allows the monitoring of 100% of interactions via sentiment analysis and keyword search

EC $8.87

54151EC

OM

Bright Pattern, Inc

WFM WFM

integration add on

Integration with third party WFM, allowing us to pass data to

EC $4.43

the WFM solution

54151EC

OM

Bright Pattern, Inc

MS Teams Integration

MS Teams integration add on

Integration with MS Teams environment, allowing Bright Pattern and MS Teams users to communicate on their respective interfaces

EC $8.87

54151EC

OM

Bright Pattern, Inc

PBX Business User License

Basic PBX license for people external to call center.

Maintenace and updates included in price.

Provides basic inbound calling, manual outbound calling, and voicemail capabilties

EC $8.87

54151EC

OM

Bright Pattern, Inc

Phone numbers

DIDs or toll free numbers

Purchasing of phone numbers for

US

EC $1.77

54151EC

OM

Bright Pattern, Inc

Telco Telco minutes

Underlying minutes behind voice services

EA $0.01

54151EC

OM

Bright Pattern, Inc

SMS

Telco

Telco for

SMS

services

Fee per SMS sent or received

EA $0.01

54151EC

OM

Bright Pattern, Inc

Mobile App

Mobile App Agent Desktop

Agent desktop for/on Android and iOS mobile devices.

Maintenace and updates included in price.

EC $44.33

54151EC

OM

Bright Pattern, Inc

BYOC

Infrastruct ure fee

Infrastructur e fee

If BYOC, this infrastructure fee covers the server space used

EA $-

54151EC

OM

Bright Pattern, Inc

PSC-1 Integration Any add on services not covered by installation and integration to their environment.

include adding an integration after go live, needing a custom report after go live, and needing additional training. This is professional services needed for optimizing customer contact centers, in addition to setting up automation

HR $110.83

and leveraging our extremely experience team for contact center best practices.

54151EC

OM

Bright Pattern, Inc

BYOC

SIP Trunk Testing

BYOC SIP

Trunk Testing

This fee relates to the underlying minutes used during voice calls. In most cases, customer have Bright Pattern, Inc provide the minutes. In other cases, customer prefer to bring their current carrier over to Bright Pattern, Inc.

In those cases, we need to set up a SIP trunk to talk to the external carrier and then do extensive testing to ensure it works. The testing includes a number of different types and

EA $1,773.30

lengths of calls. This one time fee, is to cover the above set up and testing.

This charge is what ensures that the contact center software provided from Bright Pattern will be able to make and receive calls, whether done manually or in an automated fashion.

54151EC

OM

Bright Pattern, Inc

IMPL-1 Implementat ion services

Services that accompany the licensing of any project or order. The implementati on services fees include initial setup and configuration, training (for agents, supervisors, and admin), user acceptance testing, and go-live support. Go live support means that on

HR $110.83

the day you go live, we setup a standing Zoom bridge for most of the day, where you are able to come and go as you please with questions or concerns.

This fee is for the inital configuration, set up and training of your contact center software. We ensure we include any automation desired, relay best practices, and that we help them reach their socio-economic goals.