MAS - Luch Technologies, LLC - 47QTCA22D003S

Luch Technologies LLC I 3461 Lawrenceville Suwanee Rd, Suite E, Suwanee GA 30024 I

678.701.8828 I www.luchtech.io

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List

On line access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE (MAS)

Information Technology Category

Contract Number: 47QTCA22D003S

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Contract Period: January 25, 2022 – January 24, 2027

LUCH TECHNOLOGIES, LLC

10 Woods Creek DR

Suwanee, Georgia 30024-8207 Phone: 678-701-8828

Email: dborrero@luchtech.io Website: https://luchtechnologies.com/

Contract Administration Source: Diana Borrero

Business Size: EDWOSB

Contract Number: 47QTCA22D003S Page 2

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s).

SIN Description 54151S Information Technology Professional Services OLM Order-Level Materials (OLM)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

See Price List

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. See Price List

2. Maximum order. $500,000 (SIN 54151S); $250,000 (SIN OLM)

3. Minimum order. $100

4. Geographic coverage. Domestic

5. Point(s) of production. Suwanee, Georgia

6. Discount from list prices or statement of net price. Prices shown are NET Prices; Basic Discounts have been deducted.

7. Quantity discounts. single purchase order $200k-$249,999 additional .25%; single purchase order $250k+ additional 1%

8. Prompt payment terms. Net 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items. None

10a. Time of delivery. As negotiated with Ordering Activity

10b. Expedited Delivery. Contact Contractor

10c. Overnight and 2 day delivery. Contact Contractor

10d. Urgent Requirements. Contact Contractor

Contract Number: 47QTCA22D003S Page 3

11. F.O.B. point(s). Destination

12a. Ordering address(es). Same as contractor address

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Same as contractor address

14. Warranty provision. Standard Commercial Warranty

15. Export packing charges. Not Applicable

16. Terms and conditions of rental, maintenance, and repair. Not Applicable

17. Terms and conditions of installation. Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices. Not Applicable

18b. Terms and conditions for any other services. Not Applicable

19. List of service and distribution points. Not Applicable

20. List of participating dealers. Not Applicable

21. Preventive maintenance. Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at:

www.Section508.gov/. Not Applicable

23. Unique Entity Identifier (UEI) number. HDW8KLA6ZKR9

24. Notification regarding registration in System for Award Management (SAM) database.

Registered

Contract Number: 47QTCA22D003S Page 4

GSA PRICING

SIN Labor Category GSA Price

54151S IT Help Desk Tier 2 $42.24

54151S IT Systems Administrator $75.91

54151S IT Data Security Analyst $118.80

54151S IT Security Architect $117.50

54151S IT Network/Cloud Engineer $102.94

54151S IT Systems Engineer $95.82

54151S IT Senior Systems Engineer $124.56

54151S IT Project Manager $102.94

54151S IT Senior Project Manager $133.82

54151S IT Program Manager $113.30

54151S IT Director $133.04

54151S IT Chief Technology Officer $172.21

54151S IT Chief Information Officer $193.41

54151S IT Hardware Analyst $69.60

54151S IT Mainframe Systems

Programmer $62.64

54151S IT Help Desk Tier 3 $53.73

54151S IT Senior Sharepoint Consultant $128.77

54151S IT Sharepoint Consultant $99.05

54151S IT Senior IT Training Specialist $84.58

54151S IT Training Specialist $65.06

54151S IT Database Manager $120.74

54151S IT Database Administrator $103.91

54151S IT Technical Writer $62.80

54151S IT QA Associate/Analyst $70.57

54151S IT QA/Testing Manager $92.74

Contract Number: 47QTCA22D003S Page 5

LABOR CATEGORY DESCRIPTIONS

Labor Category Description Minimum Education

Minimum Years of

Experience

IT Help Desk Tier 2

Under general supervision serves as a member of an enterprise Information Technology Help Desk staff providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests. Serves as a primary point of contact for all customer issues and queries relating to technology concerns. Uses listening, communications, and technical knowledge skills to meet customer requests and resolve customer or service technology issues. May interact with engineers (e.g., Network, System, SAP, etc.) and/or applications development to restore service and/or identify and correct core technology problems. Simulates or recreates user problems in the system in order to resolve operating difficulties. Recommends and implements systems modifications to reduce user incidents. Ensures that all events are properly coordinated, monitored, logged, tracked and resolved appropriately. May perform administration of help desk software.

Bachelors 2

IT Systems Administrator

Possesses and applies a comprehensive knowledge in LAN administration. Offers well-developed leadership skills inclusive of other LAN administrators on the team with less experience. He/she leads the effort to design, test install, implement and maintain computer networks. In addition he/she operates computer networks, identifies and solves problems, and handles restart/recover, additions, deletions and modification.

Bachelors 6

IT Data Security Analyst

Responsible for ensuring enterprise, guest and team member information stored on computers or networks is not disclosed to unwanted parties or modified inadvertently, and creates and maintains security systems.

Repairs damage of compromised data and manages incident recovery measures. Responsibilities include installation and maintenance of security software, instructing computer users on security and ensuring networks are free of breaches. May also assist with programming, systems analysis and telecommunications as needed.

Bachelors 5

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Minimum Education

Minimum Years of

Experience

IT Security Architect

Responsible for designing, building, testing and implementing security systems within an organization’s IT network. A Security Architect is expected to have a thorough understanding of complex IT systems and stay up to date with the latest security standards, systems and authentication protocols, as well as best practice security products. Reviewing current system security measures and recommending and implementing enhancements.

Conducting regular system tests and ensuring continuous monitoring of network security. Developing project timelines for ongoing system upgrades. Ensuring all personnel have access to the IT system limited by need and role. Establishing disaster recovery procedures and conducting breach of security drills. Promptly responding to all security incidents and providing thorough post-event analyses

Bachelors 5

IT

Network/Cloud Engineer

Performs analysis, planning, design, engineering, implementation management, and support of communications systems to include local, wide, and metropolitan area networks and information technology infrastructure, e.g., fiber optic cable, copper cable, and FDDI. Documents the existing information technology architectures for campuses and enterprises, assists in the design of target architectures, and assists in devising migration strategies to achieve the target architectures.

Estimates the cost of implementation of target architectures to include installation and allied support construction.

Bachelors 3

IT Systems Engineer

Responsible for managing and monitoring all installed systems and infrastructure. Installs, configures, tests and maintains operating systems, application software and system management tools. The System engineer proactively ensures the highest levels of systems and infrastructure availability; therefore requires a thorough understanding of the information system development lifecycle, as well as planning and estimating experience required on complex design and development projects.

Works with developers to implement fixes for system issues or optimization of the current infrastructure. Serves as a liaison with IT vendors and peers as needed to troubleshoot.

Bachelors 6

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Minimum Education

Minimum Years of

Experience

IT Senior Systems Engineer

Study and understand system requirements and communicate this information effectively with team members. Supports development and implementation of new technologies within a large systems environment by advising on design concepts, implementation strategies and deployment timelines. Coordinates with engineers, software developers and systems analysts to design effective solutions that meet requirements for functionality and integration with existing components. Manage development, testing and deployment of software and other computer systems technologies to ensure compliance with operational requirements for security, performance, reliability and scalability. Oversee lower-level IT personnel to facilitate well-organized and efficient planning and implementation of computer systems. Create thorough documentation records of design specifications and instructional manuals as necessary to enable all computer systems personnel and end users to interact correctly and effectively with hardware and software systems

Bachelors 10

IT Project Manager

Provides overall technical direction and project management of the analysis, design, and implementation of corporate applications for Information Technology solutions. Information Technology Projects may include the development of new software applications, modifications to existing applications, or integration with existing applications. Ensures efficient use of personnel and technology equipment assigned to projects.

Bachelors 4

IT Senior Project Manager

Provides overall direction and project management of the analysis, design, and implementation of corporate applications. Projects may include the development of new applications, modifications to existing applications, or integration with existing applications. May oversee junior project managers and complex, multi-level projects.

Bachelors 8

IT Program Manager

Plans, directs, coordinates, and controls technical and administrative activities for an entire Information Technology program. Develops and implements program strategy and tactics. Develops cost, technical, and schedule baselines and controls the program accordingly.

Establishes individual performance criteria and oversees performance and hiring of required staff needed to manage program. Monitors technical program tasks and regularly

Bachelors 6

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Minimum Education

Minimum Years of

Experience briefs client management orally and in writing, concerning problems encountered and accomplishments related to the IT solution. Responsible for keeping time and budget commitments for the company.

IT Director Possesses and applies a comprehensive knowledge of Information Technology to the completion of difficult assignments. Functions as a senior technical authority on a given project, serving as a primary decision maker for technology solution decisions. Responsible for providing technical leadership during crucial, early phases of an IT initiative, focusing particularly on requirements gathering, technology selection, and initial systems design.

Understands the information system development lifecycle, as well as planning and estimating experience required on complex IT design and development projects.

May oversee junior level IT members during projects.

Reviews progress with management and operates with full latitude for actions or decisions not reviewed with management as an Information Technology Subject Matter Expert.

Bachelors 10

IT Chief Technology Officer

Responsible for overseeing the development and dissemination of technology for external customers, vendors, and other clients to help improve and increase business. They may also deal with internal IT operations if a company is small and doesn't have a chief information officer. Also responsible for providing technical leadership during crucial, early phases of an information technology initiative, focusing particularly on requirements gathering, technology selection, and initial systems design.

Requires a complete understanding and mastery of the information system development lifecycle, as well as planning and estimating experience required on complex design and development projects. May train junior level personnel in technical complexities of assigned work.

Provides technical management and direction for problem definition, analysis and requirements development and implementation for complex systems in the subject matter area. Recognized for achievements and technical expertise in subject matter.

Bachelors 10

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Minimum Education

Minimum Years of

Experience

IT Chief Information Officer

Responsible for technologies that run the company's internal operations and business procedures. The CTO is responsible for technologies that grow the business externally, implementing services and products that serve clients and customers. Responsibilities include planning, coordinating and managing enterprise deployment of technology platforms throughout an entire organization.

Functions as the most senior technical authority on a given project, serving as the final gate-keeper for all critical technology decisions. Must be familiar expert in such areas as Active Directory, PKI, Exchange Server, Windows 2000/XP. Also responsible for providing technical leadership during crucial, early phases of an information technology initiative, focusing particularly on requirements gathering, technology selection, and initial systems design. Requires a complete understanding and mastery of the information system development lifecycle, as well as planning and estimating experience required on complex design and development projects. May train junior level personnel in technical complexities of assigned work.

Bachelors 15

IT Hardware Analyst

Serves as a Senior member of an enterprise Information Technology Help Desk staff providing technical leadership and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Service Incidents and Requests. Serves as a primary point of contact for all customer issues and queries. Uses listening, communications, and technical skills to meet customer requests and resolve customer or service issues. Coordinates technical support with higher levels of support. Ensures that all events are properly coordinated, monitored, logged, tracked and resolved appropriately. May perform customization and administration of help desk software. May supervise one or more Help Desk or Junior Help Desk Specialists.

Bachelors 4

IT Mainframe Systems Programmer

Serves as a member of an enterprise Information Technology Help Desk staff by providing technical expertise and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of all Service Incidents and Requests. Serves as a primary point of contact for all customer issues and queries. Uses listening, communications, and technical

Bachelors 2

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Minimum Education

Minimum Years of

Experience skills to meet customer requests and resolve customer or service issues. Coordinates technical support with higher levels of support.

IT Help Desk Tier 3

Serves as a Senior member of an enterprise Information Technology Help Desk staff providing technical leadership and effective customer service to ensure the prompt identification, prioritization, logging, tracking, and resolution of Information Technology Service Incidents and Requests. Identifies, researches and resolves the most complex technical and system issues. Serves as a primary point of contact for all customer technology issues and software solution queries. Coordinates technical support with higher levels of IT support. Ensures that all technical events are properly coordinated, monitored, logged, tracked and resolved appropriately. May perform customization and administration of help desk software.

May supervise one or more Help Desk or Junior Help Desk Specialists.

Bachelors 4

IT Senior Sharepoint Consultant

Plans, designs, implements, and supports information sharing and document collaboration processes utilizing Microsoft SharePoint and SharePoint related technologies.

Provides subject matter expertise in implementing the technical infrastructure and business rules and governance for enterprise- deployments of SharePoint. May design and develop custom SharePoint applications and integrations using Microsoft design and development tools and third-party applications.

Bachelors 8

IT Sharepoint Consultant

Implements and supports information sharing and document collaboration processes utilizing SharePoint and SharePoint related technologies. Provides subject matter expertise in implementing the technical infrastructure and business rules and governance for enterprise- deployments of SharePoint. Provides systems and database administration support in a SharePoint sustainment role.

Bachelors 4

IT Senior IT Training Specialist

Develops and delivers training, outreach and facilitation programs in support of complex Information Technology systems and services. Works with clients to establish learning objectives, training platforms, and delivery channels. Evaluates the effectiveness of existing training

Bachelors 8

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Minimum Education

Minimum Years of

Experience programs and exercises. Interacts with stakeholders and subject matter experts to ensure technical accuracy of instructional content. May oversee or perform the development of multi-media Computer Based Training (CBT) materials.

IT Training Specialist

Develops and delivers training, outreach and facilitation programs in support of complex Information Technology systems and services. Works with clients to establish learning objectives, training platforms, and delivery channels. Evaluates the effectiveness of existing training programs and exercises. Interacts with stakeholders and subject matter experts to ensure technical accuracy of instructional content. May oversee or perform the development of multi-media Computer Based Training (CBT) materials.

Bachelors 4

IT Database Manager

Provides highly technical expertise in the use of relational and/or object- oriented database management systems.

Proactively and retroactively resolves program and system problems through dumps and other debugging techniques.

Provides data and storage management technical leadership and subject matter expertise to support critical projects. Defines file organization, indexing methods and security procedures for specific user applications.

Specialized experience in designing DBMS architectures in client server and web-centric environments.

Bachelors 8

IT Database Administrator

Provides highly technical expertise in the use of relational and/or object- oriented database management systems.

Proactively and retroactively resolves program and system problems through dumps and other debugging techniques.

Supports deployment and support projects by providing database and data storage expertise. Defines file organization, indexing methods and security procedures for specific user applications.

Bachelors 4

IT Technical Writer

Writes a variety of information technology and technical articles, reports, brochures, and/or manuals for IT documentation for a wide range of uses. Coordinates the display of graphics and the production of the document used to support a technology solution.

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Minimum Education

Minimum Years of

Experience

IT QA

Associate/Analyst

Carries out procedures to ensure that all information systems, products and services meet minimum organization standards and end user requirements.

Thoroughly tests software to ensure proper operation and freedom from defects. Documents and works to resolve all problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations.

Performs workflow analysis and recommends quality improvements.

Bachelors 2

IT QA/Testing Manager

Carries out procedures to ensure that all information systems, products and services meet minimum organization standards and end user requirements.

Thoroughly tests software to ensure proper operation and freedom from defects. Documents and works to resolve all problems. Reports progress on problem resolution to management. Devises improvements to current procedures and develops models of possible future configurations.

Performs workflow analysis and recommends quality improvements.

Substitution Matrix

Bachelor's Degree Associate's Degree plus two years relevant experience, or HS Diploma/GED plus four years relevant experience.