MAS - Etrepid Inc. - 47QTCA21D00FP

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is:

GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology FSC Class: D399

Contract number: 47QTCA21D00FP

For more information on ordering, go to the following website: https://www.gsa.gov/schedules

Contract period: September 29, 2021 – September 28, 2026

Etrepid Inc.

29211 Three Notch Rd STE B Mechanicsville, MD 20659

Phone: 240-455-0131 www.eTrepid.com

Contract administration source:

Tom Blandford | tblandford@etrepid.com

Business size: Small, Veteran Owned Small Business

Price list current as of Modification #PS-0009 effective September 16, 2024

Herein are Net (discount deducted) http://www.gsa.gov/schedules http://www.etrepid.com/ mailto:tblandford@etrepid.com

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title 518210C 518210CRC Cloud Computing and Cloud Related IT

Professional Services 54151S 54151SRC Information Technology Professional Services

54151HACS 54151HACSRC Highly Adaptive Cybersecurity Services (HACS)

OLM OLMSTLOC

OLMRC

Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price.

Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See pages 43 - 47 for pricing.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See pages 5 – 42 for labor category information.

2. Maximum order:

SINs Maximum Order 518210C $500,000 54151S $500,000

54151HACS $500,000

OLM $250,000

3. Minimum order: $100

4. Geographic coverage. Domestic. 48 Contiguous States, Washington DC.

5. Point(s) of production. 29211 Three Notch Rd STE B, Mechanicsville, MD 20659

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts.

2% after $250,000 of services rendered on a Task Order 4% after $2,500,000 of services rendered on a Task Order 6% after $10,000,000 of services rendered on a Task Order

8. Prompt payment terms. 1% Net 10 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items. Not Applicable

10a. Time of delivery. To Be Determined at the Task Order level

10b. Expedited Delivery. To Be Determined at the Task Order level

10c. Overnight and 2-day delivery. To Be Determined at the Task Order level

10d. Urgent Requirements. To Be Determined at the Task Order level

11. F.O.B. point(s). Destination

12a. Ordering address(es). Same as Contractor

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Same as Contractor

14. Warranty provision. Not Applicable

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/. Not Applicable

23. Unique Entity Identifier (UEI) number. J3K5FC8159M9

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM http://www.section508.gov/

LABOR CATEGORY INFORMATION – 54151S

Labor Category Title Labor Category Description Minimum Education

Identify High School Equivalent and/or Required Certifications or

Licenses

Minimum Years of

Experience

Project Manager I

Collaborate with our internal team to conduct work breakdowns, identify necessary resources, and collect estimates regarding the time and complexity of tasks. Coordinate task execution and provide appropriate coaching, direction, and delegation to project team members. Manage client expectations around timelines, deliverables, and scope of work with sophistication to set up both clients and internal teams for success. Plan, write and oversee all client communications, including providing timely and accurate status updates.

Monitor delivery progress and determine if teams have the velocity, skills, and tools to execute work according to the current project plan, and continuously assess the need to change tactics or supplement personnel

Associates None 1

Project Manager II

Collaborate with our internal team to conduct work breakdowns, identify necessary resources, and collect estimates regarding the time and complexity of tasks. Coordinate task execution and provide appropriate coaching, direction, and delegation to project team members. Manage client expectations around timelines, deliverables, and scope of work with sophistication to set up both clients and internal teams for success. Plan, write and oversee all client communications, including providing timely and accurate status updates.

Monitor delivery progress and determine if teams have the velocity, skills, and tools to execute work according to the current project plan, and continuously assess the need to change tactics or supplement personnel

Associates

Project Management Professional Certification

Project Manager III

Collaborate with our internal team to conduct work breakdowns, identify necessary resources, and collect estimates regarding the time and complexity of tasks. Coordinate task execution and provide appropriate coaching, direction, and delegation to project team members. Manage client expectations around timelines, deliverables, and scope of work with sophistication to set up both clients and internal teams for success. Plan, write and oversee all client communications, including providing timely and accurate status updates.

Monitor delivery progress and determine if teams have the velocity, skills, and tools to execute work according to the current project plan, and continuously assess the need to change tactics or supplement personnel

Bachelors

Project Management Professional Certification

Technical Project Manager, Level I

Work with stakeholders and subject matter experts on the client-side, as well as internal team members, to understand, document, and manage the scope of work for a given project. Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation. Own the development lifecycle and responsibility for managing technical risks throughout the project. Communicates and enforces development standards. Performs analysis and makes recommendations for development toolsets. Oversees implementation of development toolsets and standardizes processes and deliverables. Develop and maintain project governance and project management documentation, such as project plans, schedules, communications plans, risk registers, status updates, critical paths, etc. Collaborate with our internal team to conduct work breakdowns, identify necessary resources, and collect estimates regarding the time and complexity of tasks. Coordinate task execution and provide appropriate coaching, direction, and delegation to project team members. Manage client expectations around timelines, deliverables, and scope of work with sophistication to set up both clients and internal teams for success. Plan, write and oversee all client communications, including providing timely and accurate status updates.

Monitor delivery progress and determine if teams have the velocity, skills, and tools to execute work according to the current project plan, and continuously assess the need to change tactics or supplement personnel.

Associates None 1

Technical Project Manager, Level II

Work with stakeholders and subject matter experts on the client-side, as well as internal team members, to understand, document, and manage the scope of work for a given project. Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation. Own the development lifecycle and responsibility for managing technical risks throughout the project. Communicates and enforces development standards. Performs analysis and makes recommendations for development toolsets. Oversees implementation of development toolsets and standardizes processes and deliverables. Develop and maintain project governance and project management documentation, such as project plans, schedules, communications plans, risk registers, status updates, critical paths, etc. Collaborate with our internal team to conduct work breakdowns, identify necessary resources, and collect estimates regarding the time and complexity of tasks. Coordinate task execution and provide appropriate coaching, direction, and delegation to project team members. Manage client expectations around timelines, deliverables, and scope of work with sophistication to set up both clients and internal teams for success. Plan, write and oversee all client communications, including providing timely and accurate status updates.

Monitor delivery progress and determine if teams have the velocity, skills, and tools to execute work according to the current project plan, and continuously assess the need to change tactics or supplement personnel.

Bachelors

Project Management Professional Certification

Technical Project Manager, Level III

Work with stakeholders and subject matter experts on the client-side, as well as internal team members, to understand, document, and manage the scope of work for a given project. Provides technical direction for the development, design, and systems integration for client engagement from definition phase through implementation. Own the development lifecycle and responsibility for managing technical risks throughout the project. Communicates and enforces development standards. Performs analysis and makes recommendations for development toolsets. Oversees implementation of development toolsets and standardizes processes and deliverables. Develop and maintain project governance and project management documentation, such as project plans, schedules, communications plans, risk registers, status updates, critical paths, etc. Collaborate with our internal team to conduct work breakdowns, identify necessary resources, and collect estimates regarding the time and complexity of tasks. Coordinate task execution and provide appropriate coaching, direction, and delegation to project team members. Manage client expectations around timelines, deliverables, and scope of work with sophistication to set up both clients and internal teams for success. Plan, write and oversee all client communications, including providing timely and accurate status updates.

Monitor delivery progress and determine if teams have the velocity, skills, and tools to execute work according to the current project plan, and continuously assess the need to change tactics or supplement personnel.

Bachelors

Project Management Professional Certification

Business Analyst I

Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing and maintaining procedures.

Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

Associates None 1

Business Analyst II

Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing projects, developing project plans, and monitoring performance. Updating, implementing and maintaining procedures.

Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

Bachelors None 2

Business Analyst III Providing leadership, training, coaching, and guidance to junior staff. Allocating resources and maintaining cost efficiency. Ensuring solutions meet business needs and requirements. Performing user acceptance testing. Managing

Bachelors None 5 projects, developing project plans, and monitoring performance. Updating, implementing and maintaining procedures.

Prioritizing initiatives based on business needs and requirements. Serving as a liaison between stakeholders and users. Managing competing resources and priorities. Monitoring deliverables and ensuring timely completion of projects.

Help Desk Technician I

Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams Provide prompt and accurate feedback to customers Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes Provide technical expertise via the telephone, by email to assist in the resolution of technical inquiries Responsible to follow the direction of management and provide feedback Communicate progress of resolution/status in a timely fashion and/or per service level agreements Confirm accurate information from the customer at the time the service request is transmitted to the Field Service Technician Create and modify documents and instructions on work performed Follow established support processes and procedures Manage client support cases daily

Associates None 1

Help Desk Technician II

Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams Provide prompt and accurate feedback to customers Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes Provide technical expertise via the telephone, by email to assist in the resolution of technical inquiries Responsible to follow the direction of management and provide feedback Communicate progress of resolution/status in a timely fashion and/or per service level agreements Confirm accurate information from the customer at the time the service request is transmitted to the Field Service Technician Create and modify documents and instructions on work performed Follow established support processes and procedures Manage client support cases daily

Associates ITIL V3 3

Help Desk Technician III

Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue Properly escalate unresolved issues to appropriate internal teams Provide prompt and accurate feedback to customers Ensure all issues are properly logged Prioritize and manage several open issues at one time Follow up with clients to ensure their IT systems are fully functional after troubleshooting Prepare accurate and timely reports Document technical knowledge in the form of notes Provide technical expertise via the telephone, by email to assist in the resolution of technical inquiries Responsible to follow the direction of management and provide feedback Communicate progress of resolution/status in a timely fashion and/or per service level agreements Confirm accurate information from the customer at the time the service request is transmitted to the Field Service Technician Create and modify documents and instructions on work performed Follow established support processes and procedures Manage client support cases daily

Bachelors

ITIL V3, Microsoft Certified Azure Administrator

Associate

Information Assurance Auditor I

Server operations including installation, configuration, optimization, and analyzing logs on operating systems. Assure eTrepid’s compliance with applicable federal, state, and local regulations as well as corporate policies to avoid any business interruptions. Communicate all identified compliance and quality risks to the manager. Perform data audits to assess that records are attributable, legible, contemporaneous, original, accurate, and in compliance with regulations, international standards, SOPs, protocols/batch records, and corporate policies and procedures. Review SOPs, protocols, batch records, reports, and other quality and regulated records involving technically complex issues and processes for accuracy and compliance with all applicable regulations and internal policies. Maintain written and signed records of all audits and inspections as required and may sign records documenting the performance.

Associates None 1

Information Assurance Auditor II

Server operations including installation, configuration, optimization, and analyzing logs on operating systems. Assure eTrepid’s compliance with applicable federal, state, and local regulations as well as corporate policies to avoid any business interruptions. Communicate all identified compliance and quality risks to the manager. Perform data audits to assess that records are attributable, legible, contemporaneous, original, accurate, and in compliance with regulations, international standards, SOPs, protocols/batch records, and corporate policies and procedures. Review SOPs, protocols, batch records, reports, and other quality and regulated records involving technically complex issues and processes for accuracy and compliance with all applicable regulations and internal policies. Maintain written and signed records of all audits and inspections as required and may sign records documenting the performance.

SZ None 3

Program Manager I

Conduct policy and technical document reviews. Develop security configuration standards, standard operating procedures, and checklists, and provide updates supporting the daily activities. Establish project performance metrics that ensure the successful completion of the project. Establish and provide metrics and artifacts to support reporting and audit requests.Track schedules including milestones and deliverables. Ensure projects are maintained within the scope, budget, and schedule of the baseline agreement and change the baseline when appropriate client-directed changes are approved. Assess the project impacts of scope, schedule, and budget change requests and take requisite action.

Experience in leading and managing a team of engineers and technicians in the execution of project work. Maintain risk registers, and risk and issue mitigation strategies for all risks. Provide a plan to monitor and track program and task performance to ensure on- time service delivery. Resolve management and programmatic issues. Develop staff of varying skill levels on both cybersecurity competencies/expertise and personal development. Guide in their continued growth and success as individuals and as a team. Develop and tracking of key performance indicators (KPIs) related to SOC operations, to benchmark and further enhance capabilities.Collaborate with client management in developing technical direction, as well as assessing reasonable objectives and timelines.

Primary technical interface to the client on cybersecurity testing and must have excellent communication skills both written and oral.Perform special projects and other duties as assigned.

Bachelors None 3

Program Manager II

Conduct policy and technical document reviews. Develop security configuration standards, standard operating procedures, and checklists, and provide updates supporting the daily activities. Establish project performance metrics that ensure the successful completion of the project. Establish and provide metrics and artifacts to support reporting and audit requests.Track schedules including milestones and deliverables. Ensure projects are maintained within the scope, budget, and schedule of the baseline agreement and change the baseline when appropriate client-directed changes are approved. Assess the project impacts of scope, schedule, and budget change requests and take requisite action.

Experience in leading and managing a team of engineers and technicians in the execution of project work. Maintain risk registers, and risk and issue mitigation strategies for all risks. Provide a plan to monitor and track program and task performance to ensure on- time service delivery. Resolve management and programmatic issues. Develop staff of varying skill levels on both cybersecurity competencies/expertise and personal development. Guide in their continued growth and success as individuals and as a team. Develop and tracking of key performance indicators (KPIs) related to SOC operations, to benchmark and further enhance capabilities.Collaborate with client management in developing technical direction, as well as assessing reasonable objectives and timelines.

Primary technical interface to the client on cybersecurity testing and must have excellent communication skills both written and oral.Perform special projects and other duties as assigned.

Program Manager III

Conduct policy and technical document reviews. Develop security configuration standards, standard operating procedures, and checklists, and provide updates supporting the daily activities. Establish project performance metrics that ensure the successful completion of the project. Establish and provide metrics and artifacts to support reporting and audit requests.Track schedules including milestones and deliverables. Ensure projects are maintained within the scope, budget, and schedule of the baseline agreement and change the baseline when appropriate client-directed changes are approved. Assess the project impacts of scope, schedule, and budget change requests and take requisite action.

Experience in leading and managing a team of engineers and technicians in the execution of project work. Maintain risk registers, and risk and issue mitigation strategies for all risks. Provide a plan to monitor and track program and task performance to ensure on- time service delivery. Resolve management and programmatic issues. Develop staff of varying skill levels on both cybersecurity competencies/expertise and personal development. Guide in their continued growth and success as individuals and as a team. Develop and tracking of key performance indicators (KPIs) related to SOC operations, to benchmark and further enhance capabilities.Collaborate with client management in developing technical direction, as well as assessing reasonable objectives and timelines.

Primary technical interface to the client on cybersecurity testing and must have excellent communication skills both written and oral.Perform special projects and other duties as assigned.

Bachelors PMP 10

Network Engineer I

Detect, diagnose, and resolve network problems using methods that minimally impact our Production Environment Participate in infrastructure capacity planning and expansion activities Provide detail engineering design documentation that can be articulated to a broad peer group and passed to other teams for implementation. Analyze current and new network service requirements and provide appropriate solution proposals where needed Support systems and application teams in identifying and resolving complex functional issues, helping to identify or rule out network issues Provide peer review to other network engineers to validate proposed configurations and designs. Participate in complex team projects in both a contributor and lead role Maintain network security controls and compliance on all network hardware Work with security team to establish network security standards and assess network vulnerability Provide Problem Management leadership and ability to direct a team of individuals to resolve problem tickets. Manage and work on tickets for Networking Group Support of VOIP Infrastructure Develop and conduct various training and instruction for system users on operating systems, relational databases, and other Microsoft applications; assist users in maximizing use of networks and computing systems

Associates None 1

Network Engineer II

Detect, diagnose, and resolve network problems using methods that minimally impact our Production Environment Participate in infrastructure capacity planning and expansion activities Provide detail engineering design documentation that can be articulated to a broad peer group and passed to other teams for implementation. Analyze current and new network service requirements and provide appropriate solution proposals where needed Support systems and application teams in identifying and resolving complex functional issues, helping to identify or rule out network issues Provide peer review to other network engineers to validate proposed configurations and designs. Participate in complex team projects in both a contributor and lead role Maintain network security controls and compliance on all network hardware Work with security team to establish network security standards and assess network vulnerability Provide Problem Management leadership and ability to direct a team of individuals to resolve problem tickets. Manage and

Bachelors CCNA 3 work on tickets for Networking Group Support of VOIP Infrastructure Develop and conduct various training and instruction for system users on operating systems, relational databases, and other Microsoft applications; assist users in maximizing use of networks and computing systems

Network Engineer III

Detect, diagnose, and resolve network problems using methods that minimally impact our Production Environment Participate in infrastructure capacity planning and expansion activities Provide detail engineering design documentation that can be articulated to a broad peer group and passed to other teams for implementation. Analyze current and new network service requirements and provide appropriate solution proposals where needed Support systems and application teams in identifying and resolving complex functional issues, helping to identify or rule out network issues Provide peer review to other network engineers to validate proposed configurations and designs. Participate in complex team projects in both a contributor and lead role Maintain network security controls and compliance on all network hardware Work with security team to establish network security standards and assess network vulnerability Provide Problem Management leadership and ability to direct a team of individuals to resolve problem tickets. Manage and work on tickets for Networking Group Support of VOIP Infrastructure Develop and conduct various training and instruction for system users on operating systems, relational databases, and other Microsoft applications; assist users in maximizing use of networks and computing systems

Bachelors CCNP 5

System Architect I

Leading, producing and controlling system architecture design and conducting research on new technologies Understanding client needs, system functionality and business processes to translate business requirements into technical solutions Works with respective Business Owners & Product Owners to understand business processes and requirements and provides consultancy and technical solutions Providing expertise in evaluating integration capabilities and defining integration standards between various on-site SaaS and PaaS systems Continue to learn modern application landscapes and their dependencies on the infrastructure platform Create and maintain the current state of the system design documents for Clients Understanding software complexity, designing, and implementing integration solutions adopting various technologies to build enterprise strategy Producing technical documentation and ensuring knowledge transfer Formalizing and managing handover to the Delivery Team, providing guidance on selection of deployment and implementation architecture for integration platforms including API platforms and data integrations based upon the current landscape and future requirements as well as auditing implementations Acting as a role model for performance improvement through a structured approach to defining and implementing analysis and pilots and a focusing on the necessary operational standards and challenge variances Customized solution for client requirements and detailing in layman terms Description of system requirement for the entire set up within an organization Perform the price tag analysis for the equipment Analysis of integration limitations and to find its solutions To help in the maintenance of the IT systems across several locations on a periodic basis To create the system backup management plan Diagnosing the issue and resolving it on demand To define the system upgrades and make ready for future addition without any disturbance. Should have an idea for fixing the system problems in case of sudden system failure or crash

Associates None 1

System Architect II

Leading, producing and controlling system architecture design and conducting research on new technologies Understanding client needs, system functionality and business processes to translate business requirements into technical solutions Works with respective Business Owners & Product Owners to understand business processes and requirements and provides consultancy and technical solutions Providing expertise in evaluating integration capabilities and defining integration standards between various on-site SaaS and PaaS systems Continue to learn modern application landscapes and their dependencies on the infrastructure platform Create and maintain the current state of the system design documents for Clients Understanding software complexity, designing, and implementing integration solutions adopting various technologies to build enterprise strategy Producing technical documentation and ensuring knowledge transfer Formalizing and managing handover to the Delivery Team, providing guidance on selection of deployment and implementation architecture for integration platforms including API platforms and data integrations based upon the current landscape and future requirements as well as auditing implementations Acting as a role model for performance improvement through a structured approach to defining and implementing analysis and pilots and a focusing on the necessary operational standards and challenge variances Customized solution for client requirements and detailing in layman terms Description of system requirement for the entire set up within an organization Perform the price tag analysis for the equipment Analysis of integration limitations and to find its solutions To help in the maintenance of the IT systems across several locations on a periodic basis To create the system backup management plan Diagnosing the issue and resolving it on demand To define the system upgrades and make ready for future addition without any disturbance. Should have an idea for fixing the system problems in case of sudden system failure or crash

System Architect III

Leading, producing and controlling system architecture design and conducting research on new technologies Understanding client needs, system functionality and business processes to translate business requirements into technical solutions Works with respective Business Owners & Product Owners to understand business processes and requirements and provides consultancy and technical solutions Providing expertise in evaluating integration capabilities and defining integration standards between various on-site SaaS and PaaS systems Continue to learn modern application landscapes and their dependencies on the infrastructure platform Create and maintain the current state of the system design documents for Clients Understanding software complexity, designing, and implementing integration solutions adopting various technologies to build enterprise strategy Producing technical documentation and ensuring knowledge transfer Formalizing and managing handover to the Delivery Team, providing guidance on selection of deployment and implementation architecture for integration platforms including API platforms and data integrations based upon the current landscape and future requirements as well as auditing implementations Acting as a role model for performance improvement through a structured approach to defining and implementing analysis and pilots and a focusing on the necessary operational standards and challenge variances Customized solution for client requirements and detailing in layman terms Description of system requirement for the entire set up within an organization Perform the price tag analysis for the equipment Analysis of integration limitations and to find its solutions To help in the maintenance of the IT systems across several locations on a periodic basis To create the system backup management plan Diagnosing the issue and resolving it on demand To define the system upgrades and make ready for future addition without any disturbance. Should have an idea for fixing the system problems in case of sudden system failure or crash

Bachelors Certified Technical

Architect (CTA), ITIL Master Certified

System Engineer I

Performs system administration duties including user account maintenance, installation of patches and upgrades. Maintains software and hardware on servers, workstations, LAN/WAN, and other equipment. Order, Install, configure, and maintain personal computers, Windows networks, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, plotters, and related equipment. Develop and conduct various training and instruction for system users on operating systems, relational databases, and other Microsoft applications; assist users in maximizing the use of networks and computing systems

Associates None 1

System Engineer II

Performs system administration duties including user account maintenance, installation of patches and upgrades. Maintains software and hardware on servers, workstations, LAN/WAN, and other equipment. Order, Install, configure, and maintain personal computers, Windows networks, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, plotters, and

Bachelors Security+ 4 related equipment. Develop and conduct various training and instruction for system users on operating systems, relational databases, and other Microsoft applications; assist users in maximizing the use of networks and computing systems

System Engineer III

Performs system administration duties including user account maintenance, installation of patches and upgrades. Maintains software and hardware on servers, workstations, LAN/WAN, and other equipment. Order, Install, configure, and maintain personal computers, Windows networks, file servers, Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures disk drives, printers, plotters, and related equipment. Develop and conduct various training and instruction for system users on operating systems, relational databases, and other Microsoft applications; assist users in maximizing the use of networks and computing systems

Bachelors

MCSE (Microsoft Certified System

Engineer) , Security+

Technical Instructor I

Throughout the implementation, the Trainer is responsible for producing and distribute status reports and schedule status calls to keep customer and internal teams informed on the progress, including milestones progress, installation metrics, and action items. The Trainer will act as the first-line contact across the company and customers for all product training, both virtually and in-person, tailored for eTrepid customers, end-users, and train-the-trainer. Work closely with customer experience, sales, engineering, and marketing to develop training programs and materials in support of the sales environment and sales cycle Create a training curriculum based on existing customer needs, projected product launches, software changes, and other factors. Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies.

Collaborate with Sales, Engineering, Product Management, and Marketing to obtain information required to develop training materials on all aspects of the solution. Work with internal resources to update/create end-user online self-directed training materials. Develop training process to include accurate, up-to-date messaging, product details, and common use cases Incorporate motivating, creative, and interactive training techniques to enhance the training experience, in an effort to maximize customer use and improve retention Train internal eTrepid Technical Support team on product functionality and features Provide product feedback (customer requirements, product shortcomings, enhancements, etc.) to product management and/or engineering May act as Sales Engineer for eTrepid sales team as needed Acquire detailed knowledge of all eTrepid products and services to deliver customer implementations successfully, acting as the trusted advisor Special Projects as assigned

Associates None 1

Technical Instructor II

Throughout the implementation, the Trainer is responsible for producing and distribute status reports and schedule status calls to keep customer and internal teams informed on the progress, including milestones progress, installation metrics, and action items. The Trainer will act as the first-line contact across the company and customers for all product training, both virtually and in-person, tailored for eTrepid customers, end-users, and train-the-trainer. Work closely with customer experience, sales, engineering, and marketing to develop training programs and materials in support of the sales environment and sales cycle Create a training curriculum based on existing customer needs, projected product launches, software changes, and other factors. Facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies.

Collaborate with Sales, Engineering, Product Management, and Marketing to obtain information required to develop training materials on all aspects of the solution. Work with internal resources to update/create end-user online self-directed training materials. Develop training process to include accurate, up-to-date messaging, product details, and common use cases Incorporate motivating, creative, and interactive training techniques to enhance the training experience, in an effort to maximize customer use and improve retention Train internal eTrepid Technical Support team on product functionality and features Provide product feedback (customer requirements, product shortcomings, enhancements, etc.) to product management and/or engineering May act as

Bachelors None 3

Sales Engineer for eTrepid sales team as needed Acquire detailed knowledge of all eTrepid products and services to deliver customer implementations successfully, acting as the trusted advisor Special Projects as assigned

Consulting Manager

Consulting Manager evaluates a company's IT systems to help them meet their business objectives. Their primary duties include analyzing and diagnosing a company's IT infrastructure, understanding a client's business needs, and designing and implementing a technology solution. The Consulting Manager will ensure the implementation of technological solutions to solve business problems.

Bachelors None 3

Data Entry Clerk

Receives, processes, and ensures document classification is completed and transmitted to clients. May require outbound correspondence from the client to be processed. Receives documents from both electronic and hard copy forms for processing. Sorts, images, documents, files, and archives by form type.

Identifies documents and their purpose; creating a database of information.

Classifies documents based on contract requirements. Captures information based on client requirements. Verifies data from automated data extraction tools. Ensures transmission of processed data to the appropriate next level.

Performs other duties as assigned. Complies with all policies and standards.

Associates None 1

Data Entry Specialist

Receives, processes, and ensures document classification is completed and transmitted to clients. May require outbound correspondence from the client to be processed. Receives documents from both electronic and hard copy forms for processing. Sorts, images, documents, files, and archives by form type.

Identifies documents and their purpose; creating a database of information.

Classifies documents based on contract requirements. Captures information based on client requirements. Verifies data from automated data extraction tools. Ensures transmission of processed data to the appropriate next level.

Performs other duties as assigned. Complies with all policies and standards.

Associates None 2

Technical Advisor

Draft reports on meetings, management report inputs, status reports, and schedules for Government review. Serve as the process improvement SME ensuring best practices are utilized. Develop and support plans to integrate system architectures. Identify management technology, policies, governance, and efforts internationally to implement customer initiatives.

Masters None 0

Technical Writer I

Interviews subject matter experts gather and analyze technical information from different sources to generate in-depth and comprehensive technical documentation Validates the presentation standard of the technical document produced by Developers Maintains a technical environment by creating realistic technical operations and maybe by exercising complex configuration options available via GUI or configuration file and observing the effects on the system Reports any potential functional or technical bug met during the writing process in the dedicated tool Maintains current technical knowledge of products Participates actively in project meetings, follows-up future technical changes Evaluates and makes recommendations on new tools or techniques

Associates None 1

Technical Writer II

Interviews subject matter experts gather and analyze technical information from different sources to generate in-depth and comprehensive technical documentation Validates the presentation standard of the technical document produced by Developers Maintains a technical environment by creating realistic technical operations and maybe by exercising complex configuration options available via GUI or configuration file and observing the effects on the system Reports any potential functional or technical bug met during the writing process in the dedicated tool Maintains current technical knowledge of products Participates actively in project meetings, follows-up future technical changes Evaluates and makes recommendations on new tools or techniques

Bachelors None 3

Systems Administrator I

Manage web-based ticketing system to monitor and troubleshoot report problems and implement necessary changes to ensure simulation systems availability. Enhance resiliency by moving corporate services, such as DNS and DHCP, to highly- available deployments. Use Jenkins to automate most of the build related tasks. Author and maintain shell and Perl scripts to automate administration tasks for infrastructure management. Manage PC and equipment inventory, monitor network performance, evaluate and integrate new technology. Administer and manage configurations for LAN-to-LAN and remote access VPN connections allowing for secure communications. Save company many hours of manual testing and development by engineering Java applications to automate tedious tasks. Support active directory, DHCP, DNS, file, print, email, domain services, and server outages. Provide support for HPUX UNIX and RHEL LINUX servers for production and non- production customer, billing, and report systems. Monitor system performance, addition, removal, administration of hosts, users, disks on DNS domain. Perform hardware and software installation, upgrade software, maintain and set up NFS services from the users to the server. Utilize Linux servers to provide back-up internal DNS functionality

Systems Administrator

II

Manage web-based ticketing system to monitor and troubleshoot report problems and implement necessary changes to ensure simulation systems availability. Enhance resiliency by moving corporate services, such as DNS and DHCP, to highly- available deployments. Use Jenkins to automate most of the build related tasks. Author and maintain shell and Perl scripts to automate administration tasks for infrastructure management. Manage PC and equipment inventory, monitor network performance, evaluate and integrate new technology. Administer and manage configurations for LAN-to-LAN and remote access VPN connections allowing for secure communications. Save company many hours of manual testing and development by engineering Java applications to automate tedious tasks. Support active directory, DHCP, DNS, file, print, email, domain services, and server outages. Provide support for HPUX UNIX and RHEL LINUX servers for production and non- production customer, billing, and report systems. Monitor system performance, addition, removal, administration of hosts, users, disks on DNS domain. Perform hardware and software installation, upgrade software, maintain and set up NFS services from the users to the server. Utilize Linux servers to provide back-up internal DNS functionality

Associates None 3

Systems Administrator

III

Manage web-based ticketing system to monitor and troubleshoot report problems and implement necessary changes to ensure simulation systems availability. Enhance resiliency by moving corporate services, such as DNS and DHCP, to highly- available deployments. Use Jenkins to automate most of the build related tasks. Author and maintain shell and Perl scripts to automate administration tasks for infrastructure management. Manage PC and equipment inventory, monitor network performance, evaluate and integrate new technology. Administer and manage configurations for LAN-to-LAN and remote access VPN connections allowing for secure communications. Save company many hours of manual testing and development by engineering Java applications to automate tedious tasks. Support active directory, DHCP, DNS, file, print, email, domain services, and server outages. Provide support for HPUX UNIX and RHEL LINUX servers for production and non- production customer, billing, and report systems. Monitor system performance, addition, removal, administration of hosts, users, disks on DNS domain. Perform hardware and software installation, upgrade software, maintain and set up NFS services from the users to the server. Utilize Linux servers to provide back-up internal DNS functionality

Bachelors None 5

Software Engineer/Developer I

Manage website/software/mobile applications by generating full scope requirements base upon PMI / SDLC guidance. Redesign existing Java J2EE object hierarchy of registration application to automate common procedures throughout the application. Configure custom PL/SQL database to manage new database objects including triggers, user-defined functions, and store procedures.