MAS - Dedicated TECH Services Inc. - 47QTCA21D00EU

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule Special Item Number (SIN): 54151S Information Technology Professional Services IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion, and implementation support;

network services, data/records management, and testing. NOTE: Subject to Cooperative Purchasing SIN NAICS Title PSC 54151S 541511 Customer Computer Programming Services D399 54151S 541512 Computer Systems Design Services D399 54151S 541519 Other Computer Related Services D399 54151S 541513 Computer Facilities Management Services D399

Contract Number: 47QTCA21D00EU

Current through modification #: PS-0014, October 22, 2024 Period Covered by Contract: September 13, 2021 to September 12, 2026

Contractor: Dedicated Tech Services, Inc.

Address: 545 Metro Place South

Suite 100 Dublin, Ohio 43017

Phone Number: (614) 695-5990 Website: www.DTSdelivers.com Contract Administrator: Patricia E Lickliter sales@dtsdelivers.com Business Size: Small Business Enterprise;

Disadvantaged Business Enterprise;

Woman Business Enterprise

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

Dedicated Tech Services, Inc.

Federal Supply Service Authorized Federal Supply Schedule Price List General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 2

Table of Contents

Customer Information Information Technology Professional Services Price List Labor Category Descriptions

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 3

Customer Information 1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s):

SIN Description Catalog Page Number(s)

54151S Information Technology Professional Services 7

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply:

Labor Category GSA Rate (per hour; incl. IFF)

Help Desk Technician $64.53

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item:

See Labor Category Descriptions on page 8.

2. Maximum order:

The maximum order for SIN 54151S is $500,000.

3. Minimum order:

The minimum dollar value of orders to be issued is $100.00.

4. Geographic coverage (delivery area):

Domestic delivery only.

5. Point(s) of production (city, county, and State or foreign country):

Dedicated Tech Services, Inc.

545 Metro Place South Suite 100 Dublin, Ohio 43017

6. Discount from list prices or statement of net price:

Prices shown are net prices; basic discounts have been deducted.

7. Quantity discounts:

Not offered.

8. Prompt payment terms:

Not offered.

9a. Government purchase cards are accepted at or below the micro-purchase threshold.

9b. Government purchase cards are accepted above the micro-purchase threshold.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 4

10. Foreign items:

N/A

11a. Time of delivery:

As negotiated between the ordering activity and the contractor.

11b. Expedited delivery:

Contact contractor.

11c. Overnight and 2-day delivery:

Contact contractor.

11d. Urgent requirements:

When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery.

The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.

• The schedule customer may contact the Contractor representative to effect a faster delivery.

12. F.O.B. point(s):

N/A

13a. Ordering address(es):

Dedicated Tech Services, Inc.

545 Metro Place South Suite 100 Dublin, Ohio 43017

13b. Ordering procedures:

The ordering procedures and information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

14. Payment address(es):

Dedicated Tech Services, Inc.

545 Metro Place South Suite 100 Dublin, Ohio 43017

15. Warranty provision:

a. For the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the entire schedule contract:

(1) Time of delivery/installation quotations for individual orders;

(2) Technical representations and/or warranties of products concerning performance, total system performance and/or configuration, physical, design and/or functional characteristics and capabilities of

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 5 a product/equipment/ service/software package submitted in response to requirements which result in orders under this schedule contract.

(3) Any representations and/or warranties concerning the products made in any literature, description, drawings and/or specifications furnished by the Contractor.

b. The above is not intended to encompass items not currently covered by the GSA Schedule contract.

16. Export packing charges, if applicable:

N/A

17. Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level):

Credit cards will not be acceptable for payment above the micro-purchase threshold. In addition, bank account information for wire transfer payments will be shown on the invoice.

18. Terms and conditions of rental, maintenance, and repair (if applicable):

N/A

19. Terms and conditions of installation (if applicable):

N/A

20. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable):

N/A

20a. Terms and conditions for any other services (if applicable):

N/A

21. List of service and distribution points (if applicable):

N/A

22. List of participating dealers (if applicable):

N/A

23. Preventive maintenance (if applicable):

N/A

24a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants):

N/A

24b. Section 508 compliance:

• If applicable, Section 508 compliance information on the supplies and services in this contract are available in Electronic and Information Technology (EIT) at the following:

(a) DTS Office: (614) 695-5990

(b) The EIT standard can be found at: www.Section508.gov/.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 6

25. Data Universal Number System (DUNS) number:

828305966

26. Notification regarding registration in System for Award Management (SAM) database:

DTS is registered in SAM with the UEI NKUUBGHEJCH9.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 7

Information Technology Professional Services Price List Labor Category GSA Rate

(per hour; incl. IFF) UNIX/Linux System Administrator $160.69 Microsoft Windows Administrator $128.01 Microsoft Windows Administrator Level 2 $150.62 Network Analyst $150.62 Help Desk Technician $64.53 Security Engineer $190.02 Web Developer $164.96 Database Administrator $169.52 Database Developer $175.71 Systems Analyst $119.62 Systems Analyst Level 2 $128.17 Programmer/Developer $150.62 Mainframe Developer Level 1 $114.16 Mainframe Developer Level 2 $131.67 Project Manager $157.78 Project Manager Level 2 $173.92 Program Manager Level 1 $191.86 Business Analyst $111.60 Business Analyst Level 2 $164.96 Technical Writer $87.82 Technical Trainer $82.63 .NET Architect $137.74 .NET Developer $137.74 Agile Coach $114.43 Business Intelligence Developer $84.77 CRM Developer $110.20 Desktop Support Analyst $55.09 ETL Developer $84.77 Full Stack Developer $136.93 Guidewire Developer $129.27 Java Developer $136.93 Project Coordinator $57.22 QA Analyst (Automated) $66.75 Scrum Master $95.36 SQL Server Administrator $102.78 Systems Administrator $73.11 UI/UX Developer $92.70

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 8

Labor Category Descriptions Labor

Category Description Minimum

Education Minimum Years of

Experience

UNIX/Linux System Administrator

Has experience in most aspects of UNIX/Linux systems administration, including the configuration of mail systems, system installation and configuration, storage management, printing systems, security, web servers, virtualization, backup and restore, user and group management, performance and tuning tools, installing third-party software, and ability to write scripts in some administrative language (tk, Perl, C shell). Has a clear understanding of and the ability to manage network protocols (TCP/IP, FTP, DHCP, and DNS). Has general knowledge of the labor category field and the ability to work with minimal supervision.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Microsoft Windows Administrator

Has experience in most aspects of Windows Server administration, including installation and configuration, storage management, Active Directory, Policy Management, multiple domains and domain trusts, security, performance and tuning, backup and restore user and group maintenance, and installing third-party software. Has the ability to understand and manage network protocols (TCP/IP, FTP, DNS, WINS, and DHCP). Certifications such as Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MSCE) are a plus. Has general knowledge of the labor category field and the ability to work with minimal supervision.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Microsoft Windows Administrator Level 2

In addition to the Microsoft Windows Administrator skills, this position has significant knowledge of the labor category field and the ability to direct the work of others.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

With advanced degree(s), industry recognized certifications, and/or exceptional qualifications.

8 years’ experience.

Network Analyst

Has knowledge of the layers of the OSI model. Is familiar with IEEE standards for wiring technologies and protocols.

Has experience with token ring and Ethernet LANs. In

A Bachelor’s degree in Computer Science, 6 years’ experience.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 9 addition, has experience or certifications in specific router hardware and operating systems.

Network Analysis Network support will analyze current network activity. Make recommendations for network changes. Must be able to implement and test changes.

Router Administration In addition to network support, experience with and/or certification in a specific manufacturer’s product is necessary.

Current focus is on Cisco router consultants. Has knowledge of the hardware and operating system of the Cisco router.

AV Installation Install audio, video, control systems, video conferencing equipment. Pull and terminate a variety of cables. Can read drawings and blueprints. Performs AV service and system maintenance.

Duties include the installation, testing, and maintenance of LANs, workstation operating systems, and related software and hardware components (Windows Vista/2003/2000, PCs, printers, servers, terminals, etc.) Assist in the planning, testing, and implementation of new technologies in both the network hardware and software areas. Work with LAN administrators and end-users at all levels to troubleshoot and resolve network, workstation, application, and data communication and printer problems. Maintain documentation on all technical and operational problems.

Enforce network policies, procedures, and standards at the client workstation. Perform on-call coverage and after-hour emergency support when required. Has general knowledge of the labor category field; ability to work with minimal supervision.

Information Systems, Engineering, Business, or other related discipline.

Help Desk Technician

Has experience with all facets of installing, upgrading, and using PC software and hardware at the client’s workstation.

This can include dealing with network and administrative issues. If trouble isolation shows a workstation problem to be beyond the workstation NIC (network interface card), this person would seek help working with a network specialist or administrator until the problem is resolved. Effective communication with the workstation client and technical representatives is imperative.

Has experience with PC hardware, network operating systems, and application installations. Good communications and interpersonal skills. Ability and comfort with tasks

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 10 ranging from answering technical phone questions to rebuilding PC workstations.

Microsoft Operating Systems Experience with installing and troubleshooting problems with Windows Vista/XP/2000/NT and/or Windows 98/95 is mandatory. This would include setting up network interface cards and communication protocols.

Application Installations Has experience with installing at least one Microsoft Office (2007/2003/XP/2000) component and a working knowledge of a word processor and spreadsheet application. An understanding of the registry and how to recover from a corrupted registry will be necessary.

PC Hardware Familiarity with bus architecture, BIOS, port addresses, interrupts, RAM, cache, CPU, and disks. Experience rebuilding and upgrading PCs in the recent past. Has knowledge of partitioning and formatting disk drives, changing PC components, and installing peripherals.

Application Support Has the ability to support a wide variety of standard desktop applications that are found in a typical enterprise environment. Such applications would include MS Office, mail clients, terminal emulators, virus software, and other productivity software.

Help Desk Management Excellent oral and written communication skills are crucial.

Experience in performing technical phone support and in managing technical support personnel. Working knowledge of at least one commercial help desk tracking system (HEAT, Magic, Remedy, Peregrine), including its initial setup and configuration for how calls are entered, routed, tracked, and escalated in the system. Ability to accurately enter, track, update, and close calls in the system. Has experience with the use of knowledge bases and creation or updating of new knowledge bases. Experience in using at least one remote monitoring/remote access tool to troubleshoot, fix, or update PCs and train users remotely is desirable. Has knowledge of the reporting capabilities of the system and possesses the ability to interpret the data. Has general knowledge of the labor category field and the ability to work with minimal supervision.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 11

Security Engineer

Has experience with security architecture and design, UNIX administration, Windows 2003/2000/NT administration, advanced knowledge Cisco/Router administration, firewall design and administration, intrusion detection systems, intrusion prevention systems, incident handling/forensic analysis/hacker exploits, security auditing, cryptography, security certification and accreditation, disaster recovery planning. Has general knowledge of the labor category field and the ability to work with minimal supervision.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Web Developer

This core competency deals with the ability to use various Web languages and tools to design, develop, test, and maintain Web applications. Members of this core competency should have experience using one or more of the underlying technologies (e.g. Java Servlets/JSP, ASP, ASP.NET, XML/XSLT/XPATH, WebSphere, WebLogic) in at least one browser environment.

Java Servlet /JSP Java Servlet technology provides Web developers with a simple, consistent mechanism for extending the functionality of a Web server and for accessing existing business systems.

A servlet can almost be thought of as an applet that runs on the server side. A good developer with this core competency must have experience developing server-side applications using Java Servlets, JSP, Java Beans, and Java APIs. A server-side Java developer should also have experience in configuring and deploying applications on a Web Server.

ASP

Active Server Pages is a server-side scripting technology used to create dynamic and interactive Web applications. This underlying technology refers to the ability to use ASP technology in developing dynamic Web pages. Web developers should also be familiar with HTML, basic scripting concepts, and the simple constructs of the two main scripting languages, VBScript and JavaScript. A good ASP developer should have experience using ADO objects in their ASP code to manipulate data in an external database.

Additionally, it is desirable that developers have experience using COM and DCOM.

ASP.NET

ASP.NET is a Web application framework from Microsoft.

Developers can use it to build dynamic Web portals, Web applications and XML Web services. It is part of Microsoft's .NET platform and is the successor to Microsoft's Active Server Pages (ASP) technology. The ASP.NET developer should be familiar with more than one .NET language and

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 12 have a solid foundation in Object Oriented Programming as well as .NET Framework, Web services and remoting. A good developer in this competency should also be familiar with the cutting-edge technologies such as AJAX. Experience in .NET security is also a plus for a high-level position.

XML/XSLT/XPATH

The XML technologies provide a standard way to store and exchange data and documents. With these technologies it is important to understand the different parts of an XML document and be able to map them to an application or a document. A good XML developer should be proficient in parsing XML documents using DOM/SAX parsers. An XML developer should also be familiar with validating XML data using XML Schema.

WebSphere/WebLogic These Web server technologies are needed in large Web environments utilizing Java and Oracle. It is preferred that a developer have at least a working knowledge of both servers even if they only have a strong knowledge of one. Has general knowledge of the labor category field and the ability to work with minimal supervision.

Database Administrator

This core competency deals with the complexities of database administration and data warehousing. Members of this core competency may have the ability to install, size, tune, backup, recover, and modify databases on multiple platforms (e.g.

Microsoft SQL Server and Oracle); or have the ability to design, implement, and manage data warehousing solutions.

Microsoft SQL Server This underlying technology specifically is the ability to perform database administration and data warehousing with a SQL Server RDBMS. Given the requirements of the applications running against SQL Server installations, a database administrator should be capable of setting up or tuning SQL Server to take maximum advantage of the available hardware. Additionally, a database administrator should know the limitations of the SQL Server running on different platforms and can help organizations design their applications around these varying hazards. The data-warehousing component of this core competency requires experience using SQL Server to design, populate, and analyze data warehouses.

Oracle This core competency deals with the complexity of installing, sizing, tuning, and backup/ recovery of an Oracle database.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

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Members with this core competency may have the ability to install, tweak, tune, and modify Oracle installations on multiple platforms. Given the requirements of the applications running against the Oracle installation, an Oracle database administrator has the ability to set up or tune an Oracle server to take maximum advantage of the available hardware. Additionally, an Oracle database administrator knows the limitations of Oracle running on different platforms and can help organizations design their Oracle-based applications around these varying hazards.

Has general knowledge of the labor category field and the ability to work with minimal supervision.

Database Developer

This core competency deals with the specialized skill set required to design, develop, and implement against various databases. Members of this core competency should have an understanding of the proprietary design and development tools necessary to design a database and manipulate data, implementing at least one of the underlying technologies including Data Modeling, SQL Server/T-SQL, and Oracle/PL-SQL.

Data Modeling A data modeler designs the table layouts to fit application requirements. A developer with this core competency with experience designing and developing relational models, and will be conversant with Data Normalization, data and domain integrity, and objectives of Relational Database Management System. The candidate should be able to extract and sense the behavior of the application data to appropriately design the database for scenarios ranging from Decision Support Systems (DSS) to Online Application Processing (OLAP) database volatile database elements. Tools in demand for this skill set include Informatica, and ERwin.

SQL Server/T-SQL This underlying technology requires knowledge and experience with creating and manipulating SQL Server objects, including tables, views, triggers, and stored procedures from within Enterprise Manager or from an external application. T-SQL is the underlying development language used on the database server itself. It is used to write stored procedures, functions, and triggers as well as to do tasks such as create/drop indexes, size the database, and create tables. A SQL Server developer should know how to use the language in an optimal manner and understand how to

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 14 use Transact SQL to best take advantage of the existing indexes and table structures.

Oracle PL/SQL Programming PL/SQL is the underlying development language used on the database server itself. It is used to write stored procedures, functions, and triggers as well as to do tasks such as create/drop indexes, size the database, and create tables. An Oracle developer will know how to make optimal use of their language. A PL/SQL developer must understand the underlying database design with respect to table structures, indexes and referential relations, so as to code appropriately to have efficient application development.

Has general knowledge of the labor category field and the ability to work with minimal supervision.

Systems Analyst

Analyzes user’s requirements, concept of operations documents, and high-level system architecture to develop system requirements specifications. Develops detailed system architecture and system design documentation. Guides system development and implementation planning through assessment for preparation of system engineering management plans and system integration and test plans.

Develops system configuration documentation, including detailed designs for capacity planning, security systems, and disaster recovery. Has general knowledge of the labor category field and the ability to work with minimal supervision.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Systems Analyst Level 2

In addition to the Systems Analyst, has significant knowledge of the labor category field and the ability to direct the work of others.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

With advanced degree(s), industry recognized certifications, and/or exceptional qualifications.

8 years’ experience.

Programmer / Developer

In depth full life cycle development experience. Experience creating deliverables for each phase of life cycle.

Responsible for developing system components of an application. Can be involved in analysis, design, installation, A Bachelor’s degree in Computer Science, Information

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 15 testing and maintenance functions. Strong knowledge in one or more industry standard languages including Visual Basic 6.0, C#, Visual Basic.NET, Java, and J2EE.

Visual Basic 6.0 This underlying technology refers to the ability to use Visual Basic and its IDE to develop applications. This underlying technology also requires that the individuals completely understand the Visual Basic language, its limitations, its capabilities, and how to use its varying features including building true compiled versus p-code executables.

C# C# is one of the .NET programming languages. -It is pronounced as C sharp. It is also referred as C#.NET. This underlying technology refers to a C# developer with the ability to develop applications using Visual Studio.NET and strong concepts of Object-Oriented Programming, Software Development Methodologies, and code re-usability. A good C# developer will be conversant with Abstraction, Encapsulation, Polymorphism, and Inheritance, which are the fundamentals of OO programming, and have used classes, templates, and interfaces along with the fundamentals of C/C++ language. In addition, the C# developer should have a good understanding of the .NET Framework, and developing database applications using ADO.NET.

VB.NET

Like C#, VB.NET is also one of the .NET programming languages. This underlying technology refers to a VB.NET developer with the ability to develop applications using Visual Studio.NET and strong concept of Object-Oriented Programming, Software Development Methodologies, and code re-usability. A good VB.NET Developer will be conversant with Abstraction, Encapsulation, Polymorphism, and Inheritance, which are the fundamentals of OO programming, and have used classes, templates and interfaces along with the fundamentals of Visual Basic language. In addition, the VB.NET developer should have a good understanding of the .NET Framework and developing database application using ADO.NET.

Java Java is an Object-Oriented programming language known for its platform independence, and it is the best suited language for World Wide Web development. This underlying technology refers to a Java developer with strong concepts of Object-Oriented Programming, Software Development Methodologies, and code re-usability. A good Java developer

Systems, Engineering, Business, or other related discipline.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 16 will have worked developing object models using Core Java and Java APIs. A Java developer will also be conversant with developing database applications using JDBC. Java language could be used to develop stand-alone applications, or it could be used to develop applications that would need a browser, called Applets.

J2EE

J2EE is the Enterprise Edition of Java 2 and deals with issues inherent to building and deploying Web-based enterprise applications requiring closer attention to speed and efficiency.

A key component for J2EE developers is the usage of EJB or Enterprise Java Beans as a method to reuse and distribute code in an efficient manner. At the client tier J2EE relies on JSP and Servlets. A developer with this core competency must have experience in developing distributed, transactional, secure, and portable applications using EJB, JSP, Servlets, JDBC, Core Java and Java APIs. A good J2EE developer should also have strong knowledge in configuring and deploying J2EE applications.

Has general knowledge of the labor category field and the ability to work with minimal supervision.

Mainframe Developer Level 1

Full life cycle development experience. Experience creating deliverables for each phase of life cycle. Responsible for developing system components of an application. Can be involved in analysis, design, installation, testing and maintenance functions. Experience with online and/or batch programming with one or more standard mainframe technologies including COBOL, CICS, JCL/VSAM, Changeman, and DB2.

COBOL

COBOL is a third-generation programming language, and one of the oldest programming languages still in active use. Its name is an acronym for Common Business-Oriented Language, defining its primary domain in business, finance, and administrative systems for companies and governments.

COBOL is the primary mainframe programming language.

Developers should have experience in this specifically since there is no direct comparison. COBOL is strongly structured, and many legacy applications have been updated and patched many times in their life. Testing and maintenance are the focuses.

CICS

CICS (Customer Information Control System) is a transaction server that runs primarily on IBM mainframe systems under

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 17 z/OS or z/VSE. CICS on distributed platforms is called TXSeries and it is available on AIX, Windows, Solaris and HP-UX. CICS is a transaction processing system designed for both online and batch activity. CICS easily supports thousands of transactions per second, making it a mainstay of enterprise computing. Developers in this competency should have experience in developing, testing, and maintaining applications using COBOL and CICS.

JCL/VSAM

Job Control Language (JCL) is a scripting language used on IBM mainframe operating systems to run a batch program.

Virtual Storage Access Method (VSAM) is an IBM disk file storage scheme first used in the OS/VS2 operating system and later used throughout the Multiple Virtual Storage (MVS) architecture. Again, there is no substitute. Developers must have hands-on experience with this technology.

Changeman Changeman is a tool for controlling the maintenance ant testing of existing systems. A close equivalent is Panvalet but most clients want hands on experience with their specific tool.

DB2

DB2 is IBM's line of RDBMS software products within IBM's broader Information Management software line. Most often DB2 refers to DB2 Enterprise Server Edition or the top-of-the-line DB2 Data Warehouse Edition (DB2 DWE), which runs on UNIX, Windows or Linux servers; or DB2 for z/OS.

Developers must have hands on experience with this technology.

Has general knowledge of the labor category field and the ability to work with minimal supervision.

Mainframe Developer Level 2

In addition to the Mainframe Developer Level 1 skills, has significant knowledge of the labor category field and the ability to direct the work of others.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

With advanced degree(s), industry recognized certifications, and/or exceptional qualifications.

8 years’

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 18

Project Manager

Plans, coordinates, and manages all aspects of complex information technology projects. Provides management oversight and direction as a single point of contact for a project. Prepares and presents status on project schedule, project costs, project deliverables, and project risks. Key skills include knowledge of project management concepts and methodologies, excellent written and verbal communication skills, project/resource estimation, utilization, forecasting and scheduling, project management software and tools. Has general knowledge of the labor category field and the ability to work with minimal supervision.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Project Manager Level 2

In addition to the Project Manager skills, has significant knowledge of the labor category field and the ability to direct the work of others.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

With advanced degree(s), industry recognized certifications, and/or exceptional qualifications.

8 years’ experience.

Program Manager Level 1

In addition to Project management competency; provides leadership, the ability to align business strategy with delivery planning, with large scope and scale of work. Has general knowledge of the labor category field and the ability to work with minimal supervision.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Business Analyst

Reviews, analyzes, and evaluates business systems and user needs. Identifies business processes. Writes detailed description of user needs, program functions, and steps required to develop or modify computer programs.

Experience working with and interviewing business sponsors and end users to gather and document system requirements.

Experience with use case analysis and creating requirements documentation. Develops artifacts associated with the development methodology being utilized. Identifies key sources of information to analyze business processes. Has general knowledge of the labor category field and the ability to work with minimal supervision.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

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Business Analyst Level 2

In addition to the Business Analyst skills, has significant knowledge of the labor category field and the ability to direct the work of others. Has skills and experiences with process engineering and business process improvement methods.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

With advanced degree(s), industry recognized certifications, and/or exceptional qualifications.

6 years’ experience.

Technical Writer

Assists in collecting and organizing information required for preparation of user’s manuals, training materials, installation guides, proposals, and other reports and deliverables.

Provides program and system documentation for management information systems.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Technical Trainer

Has overall responsibility for conducting customized training classes. Develops training plans and the associated curricula.

Identifies the resources necessary to implement the plan and ensures that training is conducted in accordance with the plan.

Identifies and analyzes training considerations such as central

vs. regional, hands on vs. classroom, train the trainer vs train the user, etc. Has general knowledge of the labor category field and the ability to work with minimal supervision.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

.NET Architect Has architect-level experience with Enterprise level .NET architecture and development with SQL Server or Oracle RDBMS. Works on n-tier applications and has strong knowledge of UML and its various artifacts. Has experience with refactoring and application design using design patterns.

Works with .NET Framework and other .NET features such a WCF, LINQ, Entity Framework and Workflows. Possesses good understanding of design concepts. Has experience with source control management tools and in writing design documents or architecture management tools. Performs Application Performance management (Memory Management, Bandwidth management, etc.). Has a good understanding of SOA and continuous integration knowledge using TFS or CruiseControl.Net. Certification (MCSD) highly desirable.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

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.NET

Developer

Has strong foundation in Object Oriented and Distributed Application development concepts. Typically come from being a Visual Basic or ASP Developer. Strong XML and Web Services skills with solid understanding of .NET architecture and framework. Strong understanding of Database Development using SQL Server or Oracle.

Understanding of new .NET features such as MVC 3.0, LINQ, WCF, WPF, Workflows and Entity Framework, Silverlight are a plus. Certification (MCAD or MCSD) preferred.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Agile Coach The Agile Coach helps transition a business from its existing practices to infusing a more agile way of working. Through servant leadership, they coach, mentor and guide teams to figure out the best solutions for their specific challenges.

They help implement improvements in processes and create efficiencies. They play a key role in the long-term strategy across the organization, helping teams to deliver better outcomes for their customers. Agile Coaches will: Work with core and supporting teams to analyze current systems and processes and design a strategy for the adoption of agile best practices; Guide teams to help them stay on track with agile techniques, fine-tuning approaches as needed to ensure the overall strategy is being met; Drive cultural change by championing an agile mindset and ensure the organization is at the forefront of industry best practices

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Business Intelligence Developer

Builds and delivers interactive Enterprise and Mapping dashboards. Heavily involved in design, data prep, mapping, quality, and performance with respect to Tableau dashboards.

Employs data analytics tools and programming to automate and enhance data collection, analysis, and insights. Translates ad-hoc requests into reusable streamlined data sets, models for analysis and visualization. Experienced with Excel, SQL, and programming languages conducive to data analysis.

Understands clear concepts in data modeling and visualization techniques. Also has knowledge of ETL, R, Python, GIS mapping, Concepts in BI, AI, and data concepts.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

CRM

Developer

Designs, codes, configures, tests, debugs, and document system and application programs using Microsoft Dynamics CRM D365 on Premises and Cloud and implementation of Sales and Services Modules. Assists in preparing technical design specifications based on functional requirements and analysis documents. Reviews functional requirements, analysis and design documents and provides feedback.

Collaborates with other development staff to achieve quality and consistency. Participates in architecture, design and code

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 21 reviews. Develops and maintains operational and system level documentation.

Desktop Support Analyst

Provides technical support for PC users, including operating instructions, problem solving and documentation. Develops accurate and creative solutions to user problems of moderate nature to ensure user productivity. Enhances and develops quality support methods and communication skills through coaching feedback and other developmental approaches.

Assists in the resolution of user and support issues among company sites to ensure timely distribution of knowledge and positive impact on user satisfaction. Researches, resolves, and responds to questions received via telephone calls, e-mail and call backs in a timely manner, in accordance with standards.

Escalates problems to appropriate individual based on established guidelines and procedures. Performs planning, design, and installation of new and existing computer systems. Installs new hardware and maintains existing hardware and software desktop systems. Trains end-users in the use of equipment and software.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

ETL

Developer

Has worked as an ETL developer using Informatica PowerCenter tools. Experienced with data warehouse concepts of data modeling, ETL, and business intelligence.

Proficient in working with relational databases and use of SQL. Experienced with use of programming languages and techniques for business process automation.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Full Stack Developer

Has practical web development experience with excellent grasp of front-end technologies and user experience. Solid understanding of design principles and the ability to adhere to complex design specifications during implementation.

Experienced with HTML5, CSS, and JavaScript. May hold Microsoft Technology Associate (MTA) and/or Microsoft Certified Solutions Developer (MCSD) certifications.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Guidewire Developer

Automates the deployment of PolicyCenter, BillingCenter, and ContactManager using various tools including but not limited to Jenkins, Docker, Linux, Tomcat and Git. Has extensive knowledge of GOSU and Java coding following Object-Oriented coding best practices.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 22

Java Developer Possesses a solid foundation of Object Oriented concepts developing medium to enterprise level applications using Java and Server side technologies. Experienced with web based applications or distributed application development knowledge required.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Project Coordinator

Roles and responsibilities may include: status reporting, recording meeting minutes, administrative work, shared documentation, creating and maintaining project schedules in Clarity or another PPM tool, resource management. Requires excellent attention to detail and the ability to take initiative.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

4 years’ experience.

QA Analyst (Automated)

Uses test methodologies including: Black box Testing, Functional Testing, Integration Testing, System Testing Regression testing, Smoke Testing, Boundary Testing, Ad Hoc Testing, Web Testing, Mobile Testing, Backend Testing, Mainframe Testing, User Acceptance Testing, etc. Performs automated testing using tools such as: Micro Focus Unified Functional Testing (UFT), WATIR, TOSCA Testsuite, Selenium, Visual Studio Test Professional, Telerik Test Studio (WebUI), IBM Rational Functional Tester, TestComplete, TestPartner, SOAtest, TestDrive

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

Scrum Master Helps teams and their organizations improve agility and delivery through the application of Scrum, Kanban, and other Agile practices. Capable of delivering enterprise level software and web-based development projects on time and on budget by effectively collaborating, facilitating, leading, and coaching multiple scrum teams. Able to Run Teams. Has a solid understanding of software lifecycle development practices and disciplines. Effective at building relationships and communicating across all levels of an organization and committed to the success of the Team, the Product, and the Client. Embodies a Growth Mindset. Performs: Metric Reporting; Process Improvement; Requirements Management; Training and Mentoring; Requirements Management; Estimating or Quality Assurance.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

SQL Server Administrator

Has strong understanding of SQL Server RDBMS architecture, database design skills, backup and recovery strategies, export/import, Windows architecture, RAID levels and Performance Monitoring and Tuning experience required.

Experienced in configuring and analyzing SQL Profiler. Also

A Bachelor’s degree in Computer Science, Information Systems, General Services Administration Multiple Award Schedule Contract #: 47QTCA21D00EU 23 has experience in table partitioning, DDL/DML Triggers and Indexed Views.

Engineering, Business, or other related discipline.

Systems Administrator

Responsible for documentation, deployment and troubleshooting of the complete IT Windows environment including, but not limited to: W2K3/8, Active Directory, backup solutions (ideally Netbackup), VMWare, Virtual Center, IIS, SQL, SCCM, SSL Certificates, Clustering, HP Server support, System Insight Manager, Bladelogic, Anti- Virus.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.

6 years’ experience.

UI/UX

Developer

Leads design sessions with multi-disciplinary teams. Works with business and technology partners to translate requirements into detailed desktop/tablet/mobile design solutions. Has a strong skill set and recent work experience in mobile/tablet and responsive web design applications. Highly proficient in responsive web design techniques and experience in working at consumer facing responsive web design projects. Creates user flows, detailed wireframes, prototypes, and other interaction design artifacts. Works closely with the Engineering and QA teams to ensure that design specifications are implemented, ensuring design and experience quality through the development process to launch. Documents design standards. Experienced with all aspects of a user-centered interaction design process, including user research, developing user flows, creating wireframes, conducting usability tests and creating annotated design specifications. Experienced working in a collaborative multi-disciplinary team within an iterative, Agile methodology.

A Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or other related discipline.