MAS - Arbola, Inc. - 47QTCA21D00E3

General Services Administration Federal Acquisition Service

AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICELIST

Online access to contract ordering information, terms and conditions, up-to-date pricing and the option to create an electronic delivery order are available through GSA Advantage!, a menu driven database system. The INTERNET address for GSA Advantage! is www.gsaadvantage.gov

Multiple Award Schedule (MAS)

FSC Group(s): Information Technology FSC Class: DG10, DA01, 7A21

Small Business

SBA Certified HUBZone Firm

Contract Number: 47QTCA21D00E3 Contract Period: August 30, 2021 - August 29, 2026

ARBOLA, Inc.

7526 Coxton Court Alexandria, VA 22306 www.arbolainc.com

Contract Administration

Vince Juaristi Phone: (703) 901-1076

Email: Vince.Juaristi@arbolainc.com

Pricelist approved through modification PS-0007 effective June 18, 2025 http://www.arbolainc.com/ mailto:Vince.Juaristi@arbolainc.com

Arbola Inc. Contract #47QTCA21D00E3 Page 2

Table of Contents

CUSTOMER INFORMATION

LABOR CATEGORIES DESCRIPTIONS

GSA PRICES FOR PROFESSIONAL SERVICES (54151S)

GSA PRICES FOR PRODUCTS (511210/54151ECOM)

LEGALSTRATUS for Salesforce: End-User License Agreement

Arbola Inc. Contract #47QTCA21D00E3 Page 3

1a. AUTHORIZED SPECIAL ITEM NUMBERS (SINs):

SIN DESCRIPTION

54151S Information Technology Professional Services

511210 Software Licenses

54151ECOM Electronic Commerce and Subscription Services

OLM Order-Level Material

1b. Lowest Priced Service and Price for each Service Rate: See Price List

1c. SERVICES OFFERED: See Price List

2. MAXIMUM ORDER: SIN

54151S $500,000

511210 $500,000

54151ECOM $500,000

OLM $250,000

3. MINIMUM ORDER LIMITATION: $100

4. GEOGRAPHIC COVERAGE (DELIVERY AREA): The geographic scope of this contract is the 48 contiguous United States and District of Columbia.

5. POINT OF PRODUCTION: United States

6. BASIC DISCOUNT: Prices shown are NET Prices; Basic Discounts have been deducted

7. DISCOUNTS: Additional 1% discount for each individual order of $300,000 or more.

8. PROMPT PAYMENT TERMS: 1% 15, Net 30 Days from receipt of invoice or date of acceptance, whichever is later.

9. FOREIGN ITEMS: None

10a. TIME OF DELIVERY: Not applicable to professional services.

10b. EXPEDITED DELIVERY: Contact Contractor

10c. OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor

10d. URGENT REQUIREMENTS: Contact Contractor

11. F.O.B. POINT: Destination

12a. ORDERING ADDRESS:

CUSTOMER INFORMATION

Arbola Inc. Contract #47QTCA21D00E3 Page 4

ATTN: GSA Order Processing

ARBOLA, Inc.

7526 Coxton Court Alexandria, VA 22306 Phone: (703) 901-1076 Fax: (703) 901-1076

12b. ORDERING PROCEDURES: For supplies and service the ordering procedures, information on Blanket Purchase Agreements (BPAs), and a sample BPA may be found at the GSA/FSS Schedule homepage (gss.gsa.gov/schedule).

13. PAYMENT ADDRESS:

ATTN: Accounts Payable – GSA Orders ARBOLA, Inc.

7526 Coxton Court, Alexandria, VA 22306 Phone: (703) 901-1076 Fax: (703) 901-1076

14. WARRANTY PROVISION: Standard Commercial Warranty

15. EXPORT PACKING CHARGES: Not Applicable

16. TERMS AND CONDITIONS OF RENTAL MAINTENANCE AND REPAIR.

Not Applicable

17. TERMS AND CONDITIONS OF INSTALLATION: Not Applicable

18a. TERMS AND CONDITIONS OF REPAIR PARTS: Contact Contractor

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: Contact Contractor

19. LIST OF SERVICE AND DISTRIBUTION POINTS: Contact Contractor

20. LIST OF PARTICIPATING DEALERS: Not Applicable

21. PREVENTIVE MAINTENANCE: Contact Contractor

22a. SPECIAL ATTRIBUTES: Not Applicable

22b. SECTION 508 COMPLIANCE INFORMATION: Not Applicable

23. Unique Entity Identifier (UEI) number: GJM9ZZPDW3Y3

24. ARBOLA IS CURRENTLY REGISTERED IN THE SYSTEM FOR AWARD

MANAGEMENT (SAM) DATABASE.

Arbola Inc. Contract #47QTCA21D00E3 Page 5

Labor Category Descriptions – SIN 54151S

Desktop Engineer

Functional Responsibility: Responds to and diagnoses problems through discussion with users.

Ensures a timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Supervises operation of help desk and serves as focal point for customer concerns. Provides support to end users on a variety of issues.

Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems.

Minimum Education: Bachelor's Degree

Minimum/General Experinece: Five (5) years experience

Mobile Engineer

Functional Responsibility: Provides customers and business units with continuous mobile computing support to IT services using VPN. Provide and implement recommendations to protect restricted data on mobile devices. Manage, configure and enforce mobile device security policy. Maintain spyware and viruses protection on approved mobile devices. Monitor, address, remediate and report any alerts in real time. Maintain proper configuration settings to allow communications with Active Directory and other internal integration points. Facilitate the mobile device provisioning process. Provide and manage mobile devices. Secure mobile devices, data stored there, and data links to/from mobile devices. Test and coordinate iOS upgrades and patches as they become available. Conduct mobility engineering to protect data on mobile devices and provide VPN access. Maintain secured devices and malware protection.

Minimum/General Experience: Seven (7) years experience

Network Engineer

Functional Responsibility: Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems. Directs compilation of records and reports concerning network operations and maintenance. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions. Monitors and responds to complex technical control facility hardware and software

Arbola Inc. Contract #47QTCA21D00E3 Page 6 problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems. Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications. Plans large-scale systems projects through vendor comparison and cost studies. Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment. Provides quality assurance review and the evaluation of new and existing software products.

Hardware Engineer SME

Functional Responsibility: Provides analysis commensurate with his or her years of experience and education related to the design, development, and implementation of hardware for products.

Develops test strategies, devices, and systems. Performs stress and performance tests on a variety of computer hardware including circuit boards, processors and wiring.

Minimum Education: Master's Degree or Bachelor's with 15 years experience

Minimum/General Experience: Nine (9) years experience

Security Engineer

Functional Responsibility: Determines enterprise information assurance and security standards.

Develops and implements information assurance/security standards and procedures.

Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support customers’ requirements. Identifies, reports, and resolves security violations. Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands.

Supports customers at the highest levels in the development and implementation of doctrine and policies. Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.

Performs analysis, design, and development of security features for system architectures.

Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Provides integration and implementation of the computer system security solution. Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Ensures that all information systems are functional and secure.

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Voice & Data Engineer I

Functional Responsibility: Provides technical direction and engineering knowledge commensurate with his or her years of experience and education for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards. Develops, operates, and maintains voice, wireless, video, and data communications systems. Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.

Voice & Data Engineer II

Minimum/General Exp: Twelve (12) years experience Functional Responsibility: Provides technical direction and engineering knowledge commensurate with his or her years of experience and education for communications activities including planning, designing, developing, testing, installing and maintaining large communications networks. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards. Develops, operates, and maintains voice, wireless, video, and data communications systems. Provides complex engineering or analytical tasks and activities associated with one or more technical areas within the communications function.

Minimum/General Experience: Twelve (12) years experience

Business Process Consultant

Functional Responsibility: Adapts functional business requirements and processes to technical solutions based upon comprehensive enterprise application solution sets. Enterprise resource planning and management processes, including but not limited to: knowledge management, investment analysis, data warehousing, e-commerce, return on investment analysis, human resource analysis, material management and logistics, supply chain management, procurement, ordering, manufacturing, decision support, and information dissemination.

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Administrator I

Functional Responsibility: Commensurate with years of experience and education, responsible for developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client’s requirements. Interfaces with personnel to coordinate meetings, maintain logs, records and files, provides end-user support, and performs general administrative duties.

Assists in budgetary, billing, and financial management. Responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals.

Minimum Education: High School Diploma

Minimum/General Experience: Five (5) years experience

Administration II

Minimum/General Exp: Nine (9) years experience Functional Responsibility: Commensurate with years of experience and education, responsible for developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client’s requirements. Interfaces with personnel to coordinate meetings, maintain logs, records and files, provides end-user support, and performs general administrative duties.

Assists in budgetary, billing, and financial management. Responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals. Supervises, as necessary, other personnel to carry out these same duties.

Minimum Education: High School Diploma

Subject Matter Expert I

Functional Responsibility: Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, engineering, mathematics, or the various sciences commensurate with his or her education and years of experience. Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with

Arbola Inc. Contract #47QTCA21D00E3 Page 9 emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.

Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.

Subject Matter Expert II particular area, such as business, computer science, engineering, mathematics, or the various sciences commensurate with his or her education and years of experience. Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases.

Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.

Project Manager

Functional Responsibility: Leads team on large projects or significant segment of large complex projects. Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.

Provides applications systems analysis and programming activities for a Government site, facility or multiple locations. Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.

Oversees all aspects of projects.

Minimum Education: Master's Degree or Bachelor's with 20 years experience

Minimum/General Experience: Fifteen (15) years experience

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Technical Architect

Functional Responsibility: Provides high-level architectural expertise to managers and technical staff related to enterprise resource planning, cloud computing, security, mobile applications, and software products. Develops architectural products and deliverables for the enterprise and operational business lines. Develops strategy of system and the design infrastructure necessary to support that strategy. Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization. Advises of feasibility of potential future projects to management.

Developer

Functional Responsibility: Designs, develops, enhances, debugs, and implements software products. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Addresses problems of systems integration, compatibility, and multiple platforms.

Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools.

Resolves problems with software and responds to suggestions for improvements and enhancements. Acts as team leader on projects. Instructs, assigns, directs, and checks the work of other software developers on development team. Participates in development of software user manuals.

Trainer

Functional Responsibility: Assesses, designs, and conceptualizes training scenarios, approaches, objectives, plans, tools, aids, curriculums, and other state of the art technologies related to training and behavioral studies. Identifies the best approach training requirements to include, but not limited to hardware, software, simulations, course assessment and refreshment, assessment centers, oral examinations, interviews, computer assisted and adaptive testing, behavior-based assessment and performance, and team and unit assessment and measurement. Develops and revises training courses. Prepares training catalogs and course materials. Trains personnel by conducting formal classroom or on-line courses, workshops, and seminars.

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Functional Lead

Functional Responsibility: Leads all aspects of the functional components of large projects or significant segment of large complex projects. Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components. Provides review of applications and functional activities of systems for a Government site, facility or multiple locations. Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources related to business and functional activities of the organizations. Oversees all functional aspects of projects.

Minimum Education: Master's Degree or Bachelor's with 15 years-experience

Minimum/General Experience: Ten (10) years experience

Technical Lead

Functional Responsibility: Leads all aspects of the technical components of large projects or significant segment of large complex projects. Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components. Provides review of applications and technical activities of systems for a Government site, facility or multiple locations. Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources related to technology activities of the organizations. Oversees all technical and technology-related aspects of projects.

Minimum/General Experience: Ten (10) years experience

LS Functional Lead

Functional Responsibility: Leads all aspects of the functional components of large projects or significant segment of large complex projects involving LegalStratus or products related to LegalStratus. Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components. Provides review of applications and functional activities of systems for a Government site, facility or multiple locations. Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and

Arbola Inc. Contract #47QTCA21D00E3 Page 12 for necessary support resources related to business and functional activities of the organizations.

Oversees all functional aspects of projects.

LS SME I

particular area, specifically LegalStratus (LS) or similar products related to business, computer science, engineering, mathematics, or the various sciences commensurate with his or her education and years of experience. Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation.

Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.

Minimum/General Exp: Six (6) years experience

LS SME II

particular area, specifically LegalStratus (LS) or similar products related to business, computer science, engineering, mathematics, or the various sciences commensurate with his or her education and years of experience. Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation.

Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.

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LS SME III

particular area, specifically LegalStratus (LS) or similar products related to business, computer science, engineering, mathematics, or the various sciences commensurate with his or her education and years of experience. Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation.

Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions.

Labor Category Rates – SIN 54151S

# SIN Labor Category Description Year 4 8/30/24-8/29/25

Year 5 8/30/25-8/29/26

1 54151S Desktop Engineer $70.15 $71.38

2 54151S Mobile Engineer $97.81 $99.52

3 54151S Network Engineer $108.72 $110.62

4 54151S Hardware Engineer SME $190.48 $193.81

5 54151S Security Engineer $108.10 $109.99

6 54151S Voice & Data Engineer I $111.55 $113.50

7 54151S Voice & Data Engineer II $159.47 $162.26

8 54151S Business Process Consultant $143.91 $146.43

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# SIN Labor Category Description Year 4 8/30/24-8/29/25

Year 5 8/30/25-8/29/26

9 54151S Administrator I* $36.70 $37.35

10 54151S Administrator II* $52.39 $53.31

11 54151S Subject Matter Expert I $102.84 $104.64

12 54151S Subject Matter Expert II $110.91 $112.85

13 54151S Project Manager $257.39 $261.89

14 54151S Technical Architect $241.94 $246.18

15 54151S Developer $154.43 $157.13

16 54151S Trainer $180.17 $183.32

17 54151S Functional Lead $241.94 $246.18

18 54151S Technical Lead $241.94 $246.18

19 54151S LS Functional Lead $257.39 $261.89

20 54151S LS SME I $154.43 $157.13

21 54151S LS SME II $180.17 $183.32

22 54151S LS SME III $241.94 $246.18

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Service Contract Labor Standards/Service Contract Act (SCLS/SCA) Matrix

SCLS Eligible Labor Category SCLS Equivalent Code Title Wage Determination No Administrative Assistant I 01020 - Administrative Assistant 2015-4281 Revision 12 Administrative Assistant II 01020 - Administrative Assistant 2015-4281 Revision 12

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., nationwide).

GSA PRICES FOR PRODUCT SINS (511210/54151ECOM)

SIN MFR PART NO PRODUCT NAME UOI GSA Price

511210 LS-OEM LegalStratus - OEM (Salesforce platform license embedded) per user $ 90.68

511210 LSF-OEM LegalStratus Financial - OEM (Salesforce platform license embedded) per user $ 108.82

54151ECOM LS-ISV LegalStratus - ISV (Additional Salesforce license required) per user $ 58.94

54151ECOM LSF-ISV LegalStratus Financial - ISV (Additional Salesforce license required) per user $ 72.54

54151ECOM LS-INV-ISV LegalStratus Investigations (Additional Salesforce license required) per user $ 36.27

54151ECOM LS-INV-ADD-ISV LegalStratus Investigations - Add on (LegalStratus OEM or ISV license required) per user $ 27.20

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LEGALSTRATUS for Salesforce: En-User License Agreement This End-User License Agreement (EULA) is a legal agreement between you (either an individual or a single entity) and the mentioned author (ARBOLA) of this Software for the software product identified above, which includes computer software and may include associated media, printed materials, and “online” or electronic documentation (“SOFTWARE PRODUCT”).

By installing, copying, or otherwise using the SOFTWARE PRODUCT, you agree to be bounded by the terms of this EULA.

If you do not agree to the terms of this EULA, do not install or use the SOFTWARE PRODUCT.

SOFTWARE PRODUCT LICENSE

LEGALSTRATUS is an App developed for exclusive use in your Salesforce.com CRM environment. You are NOT allowed to make a charge for distributing this Software (either for profit or merely to recover your media and distribution costs) whether as a stand-alone product, or as part of a compilation or anthology.

1. GRANT OF LICENSE

This EULA grants you the following rights: Installation and Use. You may install and use the SOFTWARE PRODUCT in your Salesforce.com CRM environment. All the users in your Salesforce.com environment are allowed to this SOFTWARE PRODUCT.

2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS

2.1 Limitations on Reverse Engineering, Decompilation, Disassembly and change (add, delete or modify) the resources in the compiled the assembly.

You may not reverse engineer, decompile, or disassemble the SOFTWARE PRODUCT, except and only to the extent that such activity is expressly permitted by applicable law notwithstanding this limitation.

2.2 Update and Maintenance.

The SOFTWARE PRODUCT upgrades may be done periodically by ARBOLA, or an authorized agent of ARBOLA, by utilizing the “Push Upgrades” functionality offered by Salesforce.

2.3 Separation of Components.

The SOFTWARE PRODUCT is licensed as a single product. Its component parts may not be separated for use in your Salesforce.com environment.

2.4 Termination.

Without prejudice to any other rights, the Author of this Software may terminate this EULA if you fail to comply with the terms and conditions of this EULA. In such event, you must uninstall the SOFTWARE PRODUCT and all of its component parts in your Salesforce.com environment. If you fail to comply with the terms and conditions of this EULA or the

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Salesforce EULA, you will be liable for all costs incurred by ARBOLA due your failure to comply.

3. COPYRIGHT

All title and copyrights in and to the SOFTWARE PRODUCT (including but not limited to any images, photographs, clipart, libraries, and examples incorporated into the SOFTWARE PRODUCT), the accompanying printed materials, and any copies of the SOFTWARE PRODUCT are owned by the Author of this Software. The SOFTWARE PRODUCT is protected by copyright laws and international treaty provisions. Therefore, you must treat the SOFTWARE PRODUCT like any other copyrighted material. The licensed users or licensed company can use all functions, example, templates, clipart, libraries and symbols in the SOFTWARE PRODUCT to create new diagrams and distribute the diagrams.

4. LIMITED WARRANTY NO WARRANTIES.

The Author of this Software expressly disclaims any warranty for the SOFTWARE PRODUCT.

The SOFTWARE PRODUCT and any related documentation is provided “as is” without warranty of any kind, either express or implied, including, without limitation, the implied warranties or merchantability, fitness for a particular purpose, or non-infringement. The entire risk arising out of use or performance of the SOFTWARE PRODUCT remains with you.

5. NO LIABILITY FOR DAMAGES.

In no event shall the author of this Software be liable for any special, consequential, incidental or indirect damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of or inability to use this product, even if the Author of this Software is aware of the possibility of such damages and known defects.