MAS - Conviso Inc. - 47QTCA21D00CJ

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology

Contract number: 47QTCA21D00CJ

Contract period: July 20, 2021 through July 19, 2026

Conviso Inc.

1204 E Main St STE 300

Luray, VA 22835-1626

855-277-3777 https://www.convisoinc.com

Contract administration source:

Uday Malhan

703-980-7074 umalhan@convisoinc.com

Business size: Small Disadvantaged Business / HUBZONE

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Price list current as of Modification PS-0030 dated December 18, 2025.

Prices Shown Herein are Net (discount deducted) mailto:%20umalhan@convisoinc.com

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title

54151S 54151SRC Information Technology Professional Services

518210C 518210CRC Cloud and Cloud-Related IT Professional Services

54151HEAL 54151HEALRC Health Information Technology Services

OLM OLMRC Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. N/A

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Page 4

2. Maximum order:

SINs Maximum Order

518210C $500,000

54151S $500,000

54151HEAL $500,000

OLM $250,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic (48 States, DC)

5. Point(s) of production (city, county, and State or foreign country).

Conviso Inc.

1204 E Main St STE 300

Luray, VA 22835-1626

855-277-3777

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts. None

8. Prompt payment terms. 1% if Payment is made within 15 days. Information for Ordering Offices:

Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. To Be Determined at the Task Order level

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. To Be

Determined at the Task Order level

10c. Overnight and 2-day delivery. Contact Contractor

10d. Urgent Requirements. Contact Contractor

11. F.O.B. point(s). Destination

12a. Ordering address(es). Same as Contractor

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Same as Contractor

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location.) ICT accessibility standards can be found at:

https://www.Section508.gov/. Not Applicable

23. Unique Entity Identifier (UEI) number: M9RXNQNWM174

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM

Service Contract Labor Standards: The Service Contract Labor Standards (SCLS), formerly known as the Service Contract Act (SCA), is applicable to this contract as it applies to the entire Multiple

Award Schedule (MAS) and all services provided. While no specific labor categories have been identified as being subject to SCLS/SCA due to exemptions for professional employees (FAR 22.1101,

22.1102 and 29 CRF 541.300), this contract still maintains the provisions and protections for

SCLS/SCA eligible labor categories. If and / or when the contractor adds SCLS/SCA labor categories to the contract through the modification process, the contractor must inform the Contracting Officer and establish a SCLS/SCA matrix identifying the GSA labor category titles, the occupational code, SCLS/SCA labor category titles and the applicable WD number. Failure to do so may result in cancellation of the contract.

LABOR CATEGORY DESCRIPTIONS

LABOR

CATEGORY

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

Applications Systems

Analyst /Developer

(Junior)

Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written and designs, codes, tests, debugs, and documents those programs.

Bachelors 3

Applications Systems

Analyst / Developer

(Journeyman)

Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written and designs, codes, tests, debugs, and documents those programs. Prepare cost-benefit and return-on-investment analyses to help management decide whether implementing the proposed system will be financially feasible.

Possess excellent verbal and written communications skills. May supervise junior analysts with assigned tasks and projects.

Bachelors 4

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

Applications Systems

Analyst/ Developer

(Senior)

Formulates/defines system scope and objectives. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Prepares detailed specifications from which programs will be written and designs, codes, tests, debugs, and documents those programs. Prepare cost-benefit and return-on-investment analyses to help management decide whether implementing the proposed system will be financially feasible.

Possess excellent verbal and written communications skills.

Estimate software development costs and schedule. Review existing programs and assist in making refinements, reducing operating.

time, and improving current techniques. Supervise software configuration management. May assign tasks and projects to other analysts. May supervise teams of analysts and manage mid-level analysts in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

Bachelors 10

Cloud Systems

Engineer (Junior)

Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP

(standard operating procedure) for cloud IT projects. Defines customers’ needs and functionality in a cloud service development cycle. Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output for cloud systems. Installs, configures, and tests operating systems, application software, and system management tools. Ensures the highest level of systems and cloud infrastructure availability. Implements warranty and support activities. Evaluates the existing systems and provides the technical direction to IT support staff. Plans and implements system automation as required for better efficiency. Oversees the development of customized software and hardware requirement. Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders relating to cloud IT projects.

Bachelors 3

Cloud Systems

Engineer

(Journeyman) (Mid

Level)

Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP

(standard operating procedure) for cloud IT projects. Defines customers’ needs and functionality in a cloud service development cycle. Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output for cloud systems. Installs, configures, and tests operating systems, application software, and system management tools. Ensures the highest level of systems and cloud infrastructure availability. Implements warranty and support activities. Evaluates the existing systems and provides the technical direction to IT support staff. Plans and implements system automation as required for better efficiency. Oversees the development of customized software and hardware requirement. Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Deals with work process, optimization methods, and risk management tools in the

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years) given projects for the successful accomplishments according to the requirements of the stakeholders relating to cloud IT projects. May supervise junior-level personnel with tasks and projects.

Cloud Systems

Engineer (Senior)

Manages and monitors all installed systems and infrastructure for the organization to be in line with company guidelines or SOP

(standard operating procedure) for cloud IT projects. Defines customers’ needs and functionality in a cloud service development cycle. Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output for cloud systems. Installs, configures, and tests operating systems, application software, and system management tools. Ensures the highest level of systems and cloud infrastructure availability. Implements warranty and support activities. Evaluates the existing systems and provides the technical direction to IT support staff. Plans and implements system automation as required for better efficiency. Oversees the development of customized software and hardware requirement. Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders relating to cloud IT projects. May assign tasks and projects to other engineers. May supervise teams of engineers and manage mid-level engineers in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

Bachelors 10

Computer Systems

Analyst (Junior) (I)

Work to ensure that all computer systems within an organization serve to support organizational goals. Collaborates with team members colleagues to determine the strengths and weaknesses of the existing systems and identifying areas for improvement. Design and build improved systems. Works across a multitude of industries and generally form part of an engineering or IT team

Bachelors 3

Computer Systems

Analyst (Journeyman)

(II)

Work to ensure that all computer systems within an organization serve to support organizational goals. Collaborates with team members colleagues to determine the strengths and weaknesses of the existing systems and identifying areas for improvement. Design and build improved systems. Works across a multitude of industries and generally form part of an engineering or IT team. May supervise junior analysts with assigned tasks and projects.

Bachelors 4

Computer Systems

Analyst (Senior) (III)

Work to ensure that all computer systems within an organization serve to support organizational goals. Collaborates with team members colleagues to determine the strengths and weaknesses of the existing systems and identifying areas for improvement. Design and build improved systems. Works across a multitude of industries and generally form part of an engineering or IT team

Bachelors 10

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

Configuration

Management

Specialist / Analyst

(Junior)

A configuration management analyst is responsible for configuring various databases and technological infrastructures. Responsibilities include: designing and developing technological infrastructures;

developing hardware, software, and various systems support structures; systems performance management; building database configuration; analyzing and maintaining various computer databases; recommending enhancements within technological systems; performing configuration verification tasks; conducting assessments regarding hardware and software configuration;

implementing various changes within technological systems;

training others within their department; and overseeing various organizational management procedures.

Bachelors 3

Configuration

Management

Specialist / Analyst

(Journeyman)

A configuration management analyst is responsible for configuring various databases and technological infrastructures.

Responsibilities, including: designing and developing technological infrastructures; developing hardware, software, and various systems support structures; systems performance management; building database configuration; analyzing and maintaining various computer databases; recommending enhancements within technological systems; performing configuration verification tasks;

conducting assessments regarding hardware and software configuration; implementing various changes within technological systems; training others within their department; and overseeing various organizational management procedures. May supervise junior analysts with the completion of assigned tasks and projects.

Bachelors 4

Configuration

Management

Specialist / Analyst

(Senior)

A configuration management analyst is responsible for configuring various databases and technological infrastructures.

Responsibilities, including: designing and developing technological infrastructures; developing hardware, software, and various systems support structures; systems performance management; building database configuration; analyzing and maintaining various computer databases; recommending enhancements within technological systems; performing configuration verification tasks;

conducting assessments regarding hardware and software configuration; implementing various changes within technological systems; training others within their department; and overseeing various organizational management procedures. May assign tasks and projects to other analysts. May supervise teams of analysts and manage mid-level analysts in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

Bachelors 10

Data Analyst (Junior) Ability to work with stakeholders to assess potential risks. Ability to analyze existing tools and databases and provide software solution recommendations. Ability to translate business requirements into non-technical, lay terms. High-level experience in methodologies and processes for managing large scale databases.

Demonstrated experience in handling large data sets and relational databases. Understanding of addressing and metadata standards.

High-level written and verbal communication skills.

Bachelors 3

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

Data Analyst

(Journeyman)

Ability to work with stakeholders to assess potential risks. Ability to analyze existing tools and databases and provide software solution recommendations. Ability to translate business requirements into non-technical, lay terms. High-level experience in methodologies and processes for managing large scale databases.

Demonstrated experience in handling large data sets and relational databases. Understanding of addressing and metadata standards.

High-level written and verbal communication skills. May assist junior analysts with assigned tasks or projects.

Bachelors 4

Data Analyst (Senior) Ability to work with stakeholders to assess potential risks. Ability to analyze existing tools and databases and provide software solution recommendations. Ability to translate business requirements into non-technical, lay terms. High-level experience in methodologies and processes for managing large scale databases.

Demonstrated experience in handling large data sets and relational databases. Understanding of addressing and metadata standards.

High-level written and verbal communication skills. May assign tasks and projects to other analysts. May supervise teams of analysts and manage mid-level analysts in developmental aspects.

Employs techniques and methodologies learned through significant years of experience.

Bachelors 10

Data Warehousing

Specialist (Junior)

Responsible for: Developing processes and procedures for data management across an organization, or within the scope of a project

Creating software applications or designing computer programs that accomplish tasks necessary for data storage and management.

Analyzing current data warehousing processes for improvement to make procedures more efficient, or realize a different end target

Bachelors 3

Data Warehousing

Specialist

(Journeyman)

Responsible for: Developing processes and procedures for data management across an organization, or within the scope of a project

Creating software applications or designing computer programs that accomplish tasks necessary for data storage and management.

Analyzing current data warehousing processes for improvement to make procedures more efficient, or realize a different end target.

May assist junior specialists with the completion of assigned tasks and projects.

Bachelors 4

Data Warehousing

Specialist (Senior)

Responsible for: Developing processes and procedures for data management across an organization, or within the scope of a project

Creating software applications or designing computer programs that accomplish tasks necessary for data storage and management.

Analyzing current data warehousing processes for improvement to make procedures more efficient, or realize a different end target.

May assign tasks and projects to other specialists. May supervise teams of specialists and manage mid-level specialists in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

Bachelors 10

Database Specialist

(Junior)

Responsible for the storage, retrieval, and security of digital data.

Duties include designing database elements, retrieving data for reports, maintaining secure data backup systems, running tests on database systems, and debugging database issues

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

Database Specialist

(Journeyman)

Responsible for the storage, retrieval, and security of digital data.

Duties include designing database elements, retrieving data for reports, maintaining secure data backup systems, running tests on database systems, and debugging database issues. May assist junior personnel with assigned tasks or projects.

Bachelors 4

Database Specialist

(Senior)

Responsible for the storage, retrieval, and security of digital data.

Duties include designing database elements, retrieving data for reports, maintaining secure data backup systems, running tests on database systems, and debugging database issues. May assign tasks and projects to other specialists. May supervise teams of specialists and manage mid-level specialists in developmental aspects.

Employs techniques and methodologies learned through significant years of experience.

Bachelors 10

Desktop Engineer

(Junior)

Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training on computer operation and management. Completing job reports and ordering supplies.

Bachelors 3

Desktop Engineer

(Journeyman)

Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training on computer operation and management. Completing job reports and ordering supplies. May supervise junior engineers with tasks and projects.

Bachelors 4

Desktop Engineer

(Senior)

Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the client’s location or connecting via remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training on computer operation and management. Completing job reports and ordering supplies. May assign tasks and projects to other engineers. May supervise teams of engineers and manage mid-level engineers in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

Bachelors 10

Disaster Recovery

Specialist (Junior)

Develop plans to implement in the event of a man-made or natural disaster. Develop programs and look at resources that are necessary for technical recovery (such as offsite data storage). Develop procedures, programs, and policies in order to ensure the security of data, databases, information systems, and technology. Implement database designs, data models, data access, and table maintenance codes

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

Disaster Recovery

Specialist

(Journeyman)

Develop plans to implement in the event of a man-made or natural disaster. Develop programs and look at resources that are necessary for technical recovery (such as offsite data storage). Develop procedures, programs, and policies in order to ensure the security of data, databases, information systems, and technology. Implement database designs, data models, data access, and table maintenance codes

Bachelors 4

Disaster Recovery

Specialist (Senior)

Develop plans to implement in the event of a man-made or natural disaster. Develop programs and look at resources that are necessary for technical recovery (such as offsite data storage). Develop procedures, programs, and policies in order to ensure the security of data, databases, information systems, and technology. Implement database designs, data models, data access, and table maintenance codes. May assign tasks and projects to journeyman specialists.

Provides guidance to team members on tasks and projects.

Implements techniques and methodologies developed over significant years of experience.

Bachelors 10

Enterprise Architect

(Junior)

The Enterprise Architect's responsibilities include improving the current IT infrastructure, optimizing business operations, and setting the direction and approach for integrating information applications and programs. The Enterprise Architect is also responsible for cataloging, developing, coordinating, communicating, maintaining, and enforcing overall enterprise architecture models, representations, initiatives, capabilities, and components to adequately perform the organization's business and technology activities.

Bachelors 3

Enterprise Architect

(Journeyman)

The Enterprise Architect's responsibilities include improving the current IT infrastructure, optimizing business operations, and setting the direction and approach for integrating information applications and programs. The Enterprise Architect is also responsible for cataloging, developing, coordinating, communicating, maintaining, and enforcing overall enterprise architecture models, representations, initiatives, capabilities, and components to adequately perform the organization's business and technology activities. May oversee the completion of tasks and projects by junior personnel.

Bachelors 4

Enterprise Architect

(Senior)

The Enterprise Architect's responsibilities include improving the current IT infrastructure, optimizing business operations, and setting the direction and approach for integrating information applications and programs. The Enterprise Architect is also responsible for cataloging, developing, coordinating, communicating, maintaining, and enforcing overall enterprise architecture models, representations, initiatives, capabilities, and components to adequately perform the organization's business and technology activities. May assign tasks and projects to other engineers. May supervise teams of engineers and manage mid-level engineers in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

Help Desk Specialist

(Junior)

Under close supervision, assists customers experiencing problems with IT resources, or requesting new services. Receive user requests for support by phone, email, voicemail, instant messaging. Using the ITSM toolset, enter ticket; attempt to resolve issue via remote desktop control. Documents all actions taken and escalates tickets to higher- level support groups as necessary; participates in maintaining and improving helpdesk standard operating procedures

(SOPs). Monitors assigned queues, voicemail, web site and other incoming communication methods.

None 3

Help Desk Specialist

(Journeyman)

Under general supervision, assists customers experiencing problems with IT resources or requesting new services. Receive user requests for support by phone, email, voicemail, instant messaging. Using the ITSM toolset, enter ticket; attempt to resolve issue via remote desktop control, documents actions taken;

escalates tickets to higher-level support groups as necessary;

participates in maintaining and improving Service Center standard operating procedures (SOPs). Monitors assigned queues, voicemail, web site and other incoming communication methods.

None 4

Help Desk Specialist

(Senior)

Serves as a senior most level technician in assisting customers experiencing problems with IT resources or requesting new services. Receive user requests for support by phone, email, voicemail, instant messaging. Using the ITSM toolset, enter ticket, attempt to resolve issue via remote desktop control, documents actions taken; escalates tickets to higher-level support groups as necessary; participates in maintaining and improving Service

Center standard operating procedures (SOPs). Monitors assigned queues, voicemail, web site and other incoming communication methods. May assign tasks and projects to other specialists. May supervise teams of specialists and manage mid-level specialists in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

None 10

Information

Assurance/Security

Specialist (Junior)

Analyzes and defines security requirement for computer systems which may include mainframes, workstations, and personal computers .Designs, develops, engineers, and implements solutions that meet security requirements. Provides integration and implementation of the computer system security solution.

Bachelors 3

Information

Assurance/Security

Specialist

(Journeyman)

Analyzes and defines security requirement for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Provides integration and implementation of the computer system security solution. May supervise junior specialists with the completion of tasks and projects.

Bachelors 4

Information

Assurance/Security

Specialist (Senior)

(Master)

Analyzes and defines security requirement for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Provides integration and implementation of the computer system security solution. May assign tasks and projects to other specialists. May supervise teams of specialists and manage mid-level specialists in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

ITSM Architect

(Junior)

This individual shall provide development and implementation support of an Information Technology Service Management

(ITSM) tool suite. Developer will be required to provide services across the following ITSM modules: service desk; asset management; change management; knowledge management and service level management. ITSM Tool Suite Development, including: developing and enhancing existing workflows; upgrading and maintaining ITSM applications on SQL; prepare system documentation on revised applications along with knowledge sharing. Daily Responsibilities, including: diagnosing and repairing problems within the ITSM system affecting customers; creating and administering accounts for ITSM applications; provide high level support to end users; ITSM administration; manage license issuance and tracking; manage support and development licenses;

application Configuration Reporting, including: maintaining and creating ITSM reports per user specifications; publish reports;

maintain performance measurement reports.

Bachelors 3

ITSM Architect

(Journeyman)

This individual shall provide development and implementation support of an Information Technology Service Management

(ITSM) tool suite. Developer will be required to provide services across the following ITSM modules: service desk; asset management; change management; knowledge management and service level management. ITSM Tool Suite Development, including: developing and enhancing existing workflows; upgrading and maintaining ITSM applications on SQL; prepare system documentation on revised applications along with knowledge sharing. Daily Responsibilities, including: diagnosing and repairing problems within the ITSM system affecting customers; creating and administering accounts for ITSM applications; provide high level support to end users; ITSM administration; manage license issuance and tracking; manage support and development licenses;

application Configuration Reporting, including: maintaining and creating ITSM reports per user specifications; publish reports;

maintain performance measurement reports. May supervise junior architects in the completion of assigned tasks and projects.

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

ITSM Architect

(Senior)

This individual shall provide development and implementation support of an Information Technology Service Management

(ITSM) tool suite. Developer will be required to provide services across the following ITSM modules: service desk; asset management; change management; knowledge management and service level management. ITSM Tool Suite Development, including: developing and enhancing existing workflows; upgrading and maintaining ITSM applications on SQL; prepare system documentation on revised applications along with knowledge sharing. Daily Responsibilities, including: diagnosing and repairing problems within the ITSM system affecting customers; creating and administering accounts for ITSM applications; provide high level support to end users; ITSM administration; manage license issuance and tracking; manage support and development licenses;

application Configuration Reporting, including: maintaining and creating ITSM reports per user specifications; publish reports;

maintain performance measurement reports. May assign tasks and projects to other architects. May supervise teams of architects and manage mid-level architects in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

Bachelors 10

Network Specialist

(Junior)

Conduct site surveys. Assess and document current site network configuration and user requirements. Design and optimize network topologies. Follow engineering plans and site installation Technical

Design Packages. Develop installation schedules. Work with network installation team. Assist in the preparation of drawing and documenting configuration changes at each site. Prepare site installation and test reports.

Bachelors 3

Network Specialist

(Journeyman)

Organize and direct network installations on site surveys. Assess and document current site network configuration and user requirements. Design and optimize network topologies. Direct and lead preparation of engineering plans and site installation Technical

Design Packages. Develop installation schedules. Mobilize network installation team. Direct and lead preparation of drawings documenting configuration changes at each site. Prepare site installation and test reports. Coordinate post installation operations and maintenance support. May supervise junior specialists in the completion of assigned tasks and projects.

Bachelors 4

Network Specialist

(Senior)

Organize and direct network installations on site surveys. Assess and document current site network configuration and user requirements. Design and optimize network topologies. Direct and lead preparation of engineering plans and site installation Technical

Design Packages. Develop installation schedules. Mobilize network installation team. Direct and lead preparation of drawings documenting configuration changes at each site. Prepare site installation and test reports. Coordinate post installation operations and maintenance support. May assign tasks and projects to other specialists. May supervise teams of specialists and manage mid-level engineers in developmental aspects. Employs techniques and

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

Project Manager

(Junior)

Support the development of work plans to fulfill Government requirements. Support formulation of milestone schedules or other documented plans. Commensurate education and experience.

Bachelors 3

Project Manager

(Journeyman)

Oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project. Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources.

Bachelors 4

Project Manager

(Senior)

Oversee all aspects of the project, leading a team on large projects or a significant segment of large and complex projects. Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project. Provide applications systems analysis and long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources. May assign tasks and projects to other managers. May supervise teams of managers and manage mid-level engineers in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

Bachelors 10

Quality Assurance

Specialist (Junior)

Perform quality assurance efforts on multiple application releases, monitor and document testing activities. Manage testing for application deployments and assign testing activities to team.

Design, develop and maintain test cases and strategies for cross-browser testing and multiple user scenarios. Satisfy release deliverables, project testing requirements and other quality assurance responsibilities. Collaborate with team to understand product changes and QA testing requirements to deal with issues/defects in a timely manner. Establish a testing feedback loop with other developers and team members. Create written documentation and procedures for application testing and compliance. Debug test environment, automate sprints, and develop testing scenarios. Experienced with end-user testing, usability testing, software and web application testing

Bachelors 3

Quality Assurance

Specialist

(Journeyman)

Perform quality assurance efforts on multiple application releases, monitor and document testing activities. Manage testing for application deployments and assign testing activities to team.

Design, develop and maintain test cases and strategies for cross-browser testing and multiple user scenarios. Satisfy release deliverables, project testing requirements and other quality assurance responsibilities. Collaborate with team to understand product changes and QA testing requirements to deal with issues/defects in a timely manner. Establish a testing feedback loop with other developers and team members. Create written documentation and procedures for application testing and compliance. Debug test environment, automate sprints, and develop testing scenarios. Experienced with end-user testing, usability

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years) testing, software and web application testing. May supervise junior specialists with assigned tasks and duties.

Quality Assurance

Specialist (Senior)

Perform quality assurance efforts on multiple application releases, monitor and document testing activities. Manage testing for application deployments and assign testing activities to team.

Design, develop and maintain test cases and strategies for cross-browser testing and multiple user scenarios. Satisfy release deliverables, project testing requirements and other quality assurance responsibilities. Collaborate with team to understand product changes and QA testing requirements to deal with issues/defects in a timely manner. Establish a testing feedback loop with other developers and team members. Create written documentation and procedures for application testing and compliance. Debug test environment, automate sprints, and develop testing scenarios. Experienced with end-user testing, usability testing, software and web application testing. May assign tasks and projects to other specialists. May supervise teams of specialists and manage mid-level specialists in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

Bachelors 10

Cloud Software

Engineer (Junior)

Improves system quality by identifying issues and common patterns, and developing standard operating procedures for cloud IT projects. Enhances cloud applications by identifying opportunities for improvement, making recommendations and designing and implementing cloud systems. Maintains and improves existing codebases and peer review code changes Works with colleagues to implement technical designs for cloud IT projects.

Bachelors 3

Cloud Software

Engineer

(Journeyman) (Mid

Level)

Improves system quality by identifying issues and common patterns, and developing standard operating procedures for cloud IT projects. Enhances cloud applications by identifying opportunities for improvement, making recommendations and designing and implementing cloud systems. Maintains and improves existing codebases and peer review code changes Works with colleagues to implement technical designs for cloud IT projects. May supervise junior engineers with tasks and projects.

Bachelors 4

Cloud Software

Engineer (Senior)

Improves system quality by identifying issues and common patterns, and developing standard operating procedures for cloud IT projects. Enhances cloud applications by identifying opportunities for improvement, making recommendations and designing and implementing cloud systems. Maintains and improves existing codebases and peer review code changes Works with colleagues to implement technical designs for cloud IT projects. May supervise teams of engineers and manage mid-level engineers in developmental aspects. Employs techniques and methodologies learned through significant years of experience.

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

IT Subject Matter

Expert (Junior)

Provide IT knowledge and analysis of highly specialized IT applications and operational environment, high-level functional IT systems analysis, design, integration, documentation and implementation advice on moderately complex problems that require an appropriate level of knowledge of the subject matter for effective implementation for IT projects. Apply principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated IT solutions. Assist other senior consultants with analysis and evaluation and with the preparation of recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties for IT projects: information systems architecture, networking; telecommunications, automation; communications protocols, risk management/electronic analysis, software; lifecycle management, software development methodologies, and modeling and simulation for IT projects.

Bachelors 3

IT Subject Matter

Expert (Journeyman)

Analyze user needs to determine functional IT requirements and define problems and develop plans and requirements in the subject matter area for moderately complex to complex systems related to information systems architecture, networking; telecommunications, automation, communications protocols, risk management/electronic analysis, software, lifecycle management, software development methodologies, and modeling and simulation. Perform functional allocation to identify required tasks and their interrelationships on

IT projects. Identify resources required for each task. Possess requisite knowledge and expertise so recognized in the professional community that the Government can qualify the individual as an expert in the field for an actual task order. Demonstrate exceptional oral and written communication skills for IT projects.

Bachelors 4

IT Subject Matter

Expert (Senior)

(Master)

Provide technical, managerial, and administrative direction for IT solutions on IT projects. Provide definition, analysis, requirements development, and implementation for complex to extremely complex systems for IT project subject matter areas. Make recommendations and advise on organization-wide IT system improvements, optimization or maintenance efforts in the following specialties: information systems architecture; networking;

telecommunications; automation; communications protocols; risk management/electronic analysis; software; lifecycle management;

software development methodologies; and modeling and simulation. Employs strategy, problem solving and IT expertise based on significant years of experience in specific IT areas of expertise.

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

Cloud Subject Matter

Expert (Junior)

Provide technical knowledge and analysis of highly specialized cloud IT applications and operational environment, high-level functional cloud systems analysis, design, integration, documentation and implementation advice on moderately complex problems that require an appropriate level of knowledge of cloud expertise for effective implementation of cloud solutions. Apply principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated cloud solutions. Assist other senior consultants with analysis and evaluation and with the preparation of cloud solution recommendations for system improvements, optimization, development, and/or maintenance efforts in the following specialties: information systems architecture, networking; telecommunications, automation;

communications protocols, risk management/electronic analysis, software; lifecycle management, software development methodologies, and modeling and simulation for cloud solutions.

Bachelors 3

Cloud Subject Matter

Expert (Journeyman)

Analyze user needs to determine functional cloud solutions requirements and define problems and develop plans and requirements in the cloud solution subject matter area for moderately complex to complex systems related to cloud systems architecture, networking; telecommunications, automation, communications protocols, risk management/electronic analysis, software, lifecycle management, software development methodologies, and modeling and simulation. Perform functional allocation to identify required tasks and their interrelationships.

Identify resources required for each task. Possess requisite knowledge and expertise so recognized in the professional community related to cloud solutions so the Government can qualify the individual as an expert in the field for an actual task order. Demonstrate exceptional oral and written communication skills when completing cloud task orders.

Bachelors 4

Cloud Subject Matter

Expert (Senior)

(Master)

Provide technical, managerial, and administrative direction for cloud solutions. Definition, analysis, requirements development, and implementation for complex to extremely complex systems and cloud solutions. Make recommendations and advise on organization-wide system improvements, optimization or maintenance efforts in the following specialties: cloud information systems architecture; networking; telecommunications; automation;

communications protocols; risk management/electronic analysis;

software; lifecycle management; software development methodologies; and modeling and simulation. Employs strategy, problem solving and IT expertise based on significant years of experience in cloud IT solutions.

LABOR CATEGORY DESCRIPTION EDUCATION EXPERIENCE

(years)

Systems Architect

(Junior)

Design, configure, operate and perform maintenance on networking and computer systems — including hardware, software, web portals, internet and intranet connections, firewalls, servers, and security — that allow client infrastructures to function. Conducting system design activities and reviews of detailed application module specifications, classes, objects, methods, and other software components. Ensuring that architectural solutions met technical and functional requirements. Reviewing existing system architecture and recommending improvements and participating in engineering reviews to determine any ambiguities. Scrutinizing change requests to determine the magnitude of work done and estimating the level of effort

Bachelors 3

Systems Architect

(Journeyman)

Design, configure, operate and perform maintenance on networking and computer systems — including hardware, software, web portals, internet and intranet connections, firewalls, servers, and security — that allow client infrastructures to function. Conducting system design activities and reviews of detailed application module specifications, classes, objects, methods, and other software components. Ensuring that architectural solutions met technical and functional requirements .Reviewing existing system architecture and recommending improvements and participating in engineering reviews to determine any ambiguities. Scrutinizing change requests to determine the magnitude of work done and estimating the level of effort. May supervise junior personnel in the completion of assigned tasks and projects.

Bachelors 4

Systems Architect

(Senior)

Design, configure, operate and perform maintenance on networking and computer systems — including hardware, software, web portals, internet and intranet connections, firewalls, servers, and security — that allow client infrastructures to function. Conducting system design activities and reviews of detailed application module specifications, classes, objects, methods, and other software components. Ensuring that architectural solutions met technical and functional requirements .Reviewing existing system architecture and recommending improvements and participating in engineering reviews to determine any ambiguities.