MAS - Terrapin Systems LLC - 47QTCA21D009F

GENERAL SERVICES ADMINISTRATION

FEDERAL ACQUISITION SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICE LIST

On-line access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE

FSC Group: Information Technology FSC/PSC Code: DA01

Terrapin Systems LLC

9841 Washingtonian Blvd., Suite 200 Gaithersburg, Maryland 20878

Voice: (301) 530-9106 Fax: (301) 530-9105 www.terpsys.com

Contract Number: 47QTCA21D009F Period Covered by Contract: May 13, 2021 through May 12, 2026 Business Size: Small Pricelist current through Modification No. PS-0013 effective October 16, 2025

For more information on ordering go to the following website: https://www.gsa.gov/schedules http://www.terpsys.com/

CUSTOMER INFORMATION

1a. Table of awarded the special item numbers.

Special Item Number (SIN) Description

54151S Information Technology Professional Services OLM Order Level Materials

Cooperative Purchasing (STLOC) and Disaster Recovery Purchasing (RC) are available.

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. N/A. See labor category pricing at page 8.

1c. Labor Category Pricing. Labor category pricing begin on page 8.

2. Maximum order. SIN 54151S-$500,000; SIN OLM-$250,000

3. Minimum order. $100

4. Geographic coverage. Domestic.

5. Point of production. Gaithersburg, Maryland

6. Discount from list prices or statement of net price. Government net prices (discounts already deducted).

7. Quantity discounts. None.

8. Prompt payment terms. Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items. None.

10a. Time of delivery. As negotiated on the task order level.

10b. Expedited Delivery. As negotiated on the task order level.

10c. Overnight and 2-day delivery. As negotiated on the task order level.

10d. Urgent Requirements. As negotiated on the task order level.

11. F.O.B. point(s). Destination.

12a. Ordering address. Same as company address.

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address. Same as company address.

14. Warranty provision. Standard commercial warranty applies.

15. Export packing charges. Not Applicable.

16. Terms and conditions of rental, maintenance, and repair. Not Applicable.

17. Terms and conditions of installation. Not Applicable.

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices. Not Applicable.

18b. Terms and conditions for any other services . Not Applicable.

19. List of service and distribution points. Not Applicable.

20. List of participating dealers. Not Applicable.

21. Preventive maintenance. Not Applicable.

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable.

22b. Section 508 compliance. Not Applicable.

23. Unique Entity Identifier (UEI) Number. CA75PMSN8JL5

24. Notification regarding registration in SAM.gov. Registered. CAGE Code: 1UGT6

DESCRIPTION OF IT SERVICES

Commercial Job Title: Consultant

Minimum/General Experience: At least three years of hands-on work experience in a specific technology, industry, domain, or institutional knowledge. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills.

Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team. Successfully mastered the qualifications of subordinate roles.

Functional Responsibility: Work with the customer and / or team to deliver solutions that solve a business need(s). Strong facilitation, conflict resolution, and / or priority management skills may be necessary. Be the subject matter expert for the customer and / or team.

Minimum Education: Master’s degree, two or four-year college degree, equivalent relevant experience, or equivalent relevant certification.

Commercial Job Title: Project Manager

Minimum/General Experience: Three to five years of hands-on work experience in managing small, medium, and / or large projects. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team. Successfully mastered the qualifications of subordinate roles.

Functional Responsibility: Work with the customer and / or team to deliver solutions that solve a business need(s). Well-versed in staffing, budgeting, customer management, and project management. Strong process and SOP implementation and follow through. Coordinate the activities of the team in the preparation of recommendations, project plans, and estimates.

Provide all initiation, planning, reporting, and other documentation to meet the expectations of clients. Work to standardize processes and facilitate the sharing and implementation of best practices. Lead continual process improvement activities to increase efficiency and customer satisfaction. Where applicable, follow the methodology of the Project Management Institute (PMI) as described in the PMBOK guide.

Minimum Education: Two or four-year college degree, equivalent relevant experience, or equivalent relevant certification

Commercial Job Title: Senior Network Engineer

Minimum/General Experience: Three to five years of hands-on work experience in administering small, medium, or large networks. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team. Successfully mastered the qualifications of subordinate roles.

Functional Responsibility: Provide day-to-day and 24 x 7 operational support of IT-related functions including server, application, and network infrastructure. Manage, install, configure, administer, support, and troubleshoot applications, server and network infrastructure, and remote systems. Provide support in performance monitoring, back-ups, reporting, problem identification, management, and resolution. Create and maintain network documentation to identify server hardware, software configuration, and connectivity. Develop plans for hardware, systems operations, and technical procedures; provide input for disaster recovery and security plans.

Manage systems activity such as planning, installation, operation, and maintenance equivalent relevant certification.

Commercial Job Title: Network Administrator

Minimum/General Experience: Zero to three years of hands-on work experience in administering small, medium, or large networks. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team. Successfully mastered the qualifications of subordinate roles.

Functional Responsibility: Provide day-to-day operational support of IT-related functions including server, application, and network infrastructure. Manage, install, configure, administer, support, and troubleshoot applications, server and network infrastructure, and remote systems.

Provide support in performance monitoring, back-ups, reporting, problem identification, management, and resolution. Create and maintain network documentation to identify server hardware, software configuration, and connectivity. Manage systems activity such as planning, installation, operation, and maintenance.

Commercial Job Title: Senior Software Developer

Minimum/General Experience: Three (3) years or more of hands-on work experience in programming custom applications or extending commercial off-the-shelf (COTS) applications.

Strong organization, documentation, written and verbal communication, and customer service skills. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team, directly with customer(s) and / or other contractors.

Functional Responsibility: A lead role in providing programming solutions for custom applications and / or extending commercial off-the-shelf (COTS) applications through the use of current programming tools, platforms, and methodologies. Work with the customer and / or team to deliver solutions that solve a business need(s).

Commercial Job Title: Software Developer

Minimum/General Experience: Two (2) years or more of hands-on work experience in programming custom applications or extending commercial off-the-shelf (COTS) applications.

Strong organization, documentation, written and verbal communication, and customer service skills. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team, directly with customer(s) and / or other contractors.

Functional Responsibility: A supporting role in providing programming solutions for custom applications and / or extending commercial off-the-shelf (COTS) applications through the use of current programming tools, platforms, and methodologies. Work with the customer and / or team to deliver solutions that solve a business need(s).

Commercial Job Title: Web Developer

Minimum/General Experience: Zero to three years of hands-on work experience in web development, design, or graphics. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team.

Functional Responsibility: Creates, edits, or maintains website(s) or web application(s) including web building, Master Page development, design implementation, functionality implementation, graphics, content updates, or other web development solutions.

Knowledge of website development processes and best practices including search engine optimization (SEO), Accessibility (508, WAI), or security. Produce consistently high-quality websites within the given timelines when provided with style guide, wireframes, sitemap, content, or other relevant information.

Minimum Education: Two or four-year college degree, equivalent relevant experience, or equivalent relevant certification.

Commercial Job Title: Senior SharePoint Consultant

Minimum/General Experience: Three (3) years or more of hands-on work experience with the Microsoft SharePoint platform. Strong organizational, documentation, written and verbal communication, and customer service skills. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team, directly with customer(s) and / or other contractors.

Functional Responsibility: A lead role in gathering and managing the requirements for the design and implementation of out-of-the-box or custom SharePoint solutions. Work with the customer and / or team to deliver solutions that solve a business need(s).

Commercial Job Title: Lead Business Analyst

Minimum/General Experience: Four (4) years or more of hands-on work experience gathering and managing the requirements and roll-out of custom applications and / or commercial off-the-shelf (COTS) applications. Strong organization, documentation, written and verbal communication, and customer service skills. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team, directly with customer(s) and / or other contractors.

Functional Responsibility: A lead role in requirements discovery and user interaction design for custom applications and / or extending commercial off-the-shelf (COTS) applications through the use of modeling tools and methodologies. Work with the customer and / or team to define solutions that solve a business need(s).

Commercial Job Title: Computer Analyst

Minimum/General Experience: Zero (0) or more years of hands-on work experience in supporting desktop hardware and software configurations. Strong analytical and / or creative abilities, troubleshooting skills, and being a solutions provider to the customer. Strong organization, documentation, written and verbal communication, and customer service skills.

Strong ownership and overall responsibility of task(s) and / or project(s). Ability to work independently, as well as part of a team, directly with customer(s) and / or other contractors.

Functional Responsibility: Respond to all customer phone, e-mail, and ticket requests.

Document and log all requests in a ticket tracking system, database, and / or knowledge system.

Provide technical desktop support over the phone, on-site, and / or using remote tools. Provide technical assistance on projects as assigned. Properly escalate technical support issues as appropriate.