MAS - Strategic Communications LLC - 47QTCA21D007U

Authorized Pricelist Strategic Communications LLC 47QTCA21D007U

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

MULTIPLE AWARD SCHEDULE

PRICELIST EFFECTIVE DATE APRIL 27, 2022

Online access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage! ®, a menu-driven database system. The INTERNET address for GSA Advantage! ® is: www.gsaadvantage.gov.

Prices Shown Herein are Net (discounts applied).

811212 Computer and Office Machine Repair and Maintenance 33411 Purchasing of New Electronic Equipment 518210C Cloud and Cloud Related IT Professional Services 54151S Information Technology Professional Services

CONTRACT 47QTCA21D007U TAX ID: 61-1271313

For more information on ordering from Federal Supply Schedules, click on the FSS Schedules button at fss.gsa.gov.

Period Covered: April 2, 2021 to April 1, 2026

Strategic Communications, LLC

Small Disadvantaged Business, Woman Owned Business, Asian-Pacific American Owned

310 Evergreen Road, Louisville, KY, 40243

Phone: (502) 493-7234 Fax: (502) 657-6512 www.yourstrategic.com http://www.gsaadvantage.gov/ file://sawsfile01/hr/GSA/GSA%20Continuity%20Schedule/fss.gsa.gov http://www.yourstrategic.com/

1a. Awarded Special Item Numbers

811212 Computer and Office Machine Repair and Maintenance 33411 Purchasing of New Electronic Equipment 518210C Cloud and Cloud Related IT Professional Services 54151S Information Technology Professional Services

1c. Order Instructions

The following chart reflects all agreed upon pricing, whether accepted as proposed or negotiated. The data also includes other proposed or negotiated discounts, e.g. volume discounts, prompt payment terms, etc. Strategic Communications, LLC understands that the Industrial Funding Fee must be set aside for remittance to GSA on a quarterly basis.

SIN MFR

MFR PART

NO DESCRIPTION

PRICE OFFERED TO GSA

(including IFF)

33411 CABLES TO

GO 11381

RJ45 Cat5E Modular Plug for Round Stranded Cable 100pk

$17.29

33411 TRIPPLITE SM3000RM2U

MANUAL

BYPASS HOT

SWAP 4U - UPS -

$ 1,155.15

SIN/SIN(s) Proposed*

Service Proposed (e.g. Job

Title/Task)*

Minimum Education

Minimum Years of

Experience (cannot be a range)

Price Offered to GSA

54151S Information System Security Engineer

Bachelor's Degree

7 $88.92

54151S LAN Designer Bachelor's Degree

5 $74.82

Please see additional parts available in GSA Advantage...

54151S Operations Manager Bachelor's Degree

5 $60.02

54151S PC Support Specialist

Bachelor's Degree

3 $44.36

54151S Program Manager Bachelor's Degree

10 $130.76

54151S Project Manager II Bachelor's Degree

7 $99.27

54151S Project Manager / Architect - Senior

Bachelor's Degree

10 $153.42

54151S System / Network Administrator

Associate's Degree

5 $63.17

54151S Systems Engineer IV Bachelor's Degree

10 $106.76

54151S Systems Engineer III Bachelor's Degree

7 $73.10

54151S Web Systems Architect

Bachelor's Degree

7 $81.22

54151S Applications Programmer

Associate's

2 $56.01

54151S Applications Systems

Analyst/Programmer

- Intermediate

Bachelor's Degree

4 $70.78

54151S Applications Systems

Analyst/Programmer

- Senior

Bachelor's Degree

5 $90.36

54151S Client/Server Database Manager

Bachelor's Degree

5 $91.41

54151S Client/Server Network Architect

Bachelor's Degree

5 $100.25

54151S Client/Server Support Analyst

Bachelor's Degree

5 $62.78

54151S Communications Analyst -

Intermediate

Bachelor's Degree

5 $61.25

54151S Communications Analyst - - Senior

Bachelor's Degree

7 $74.93

54151S Communications Facility Engineer

Bachelor's Degree

5 $81.74

54151S Data Architect Bachelor's Degree

5 $100.27

54151S Data Security Administration

Manager

Bachelor's

5 $81.68

54151S Data Security Analyst -

Intermediate

Bachelor's Degree

7 $63.49

54151S Data Security Analyst - Senior

Bachelor's Degree

8 $83.28

54151S Data Warehousing Administrator

Bachelor's Degree

5 $69.00

54151S Data Warehousing Analyst

Bachelor's Degree

3 $68.75

54151S Data Warehousing Programmer

Bachelor's Degree

3 $68.64

54151S Data Warehousing Project Manager

Bachelor's Degree

5 $85.40

54151S Database Administrator

Bachelor's Degree

3 $63.27

54151S Database Analyst/Programmer

- Intermediate

Bachelor's Degree

3 $69.98

54151S Database Analyst/Programmer

- Senior

Bachelor's Degree

5 $86.64

54151S Disaster Recovery Administrator

Bachelor's

5 $80.32

54151S Disaster Recovery Analyst

Bachelor's Degree

3 $83.77

54151S Documentation Specialist -

Intermediate

Bachelor's Degree

5 $53.99

54151S Engineering Subject Matter Specialist

Bachelor's Degree

3 $97.65

54151S Help Desk Coordinator - Senior

Bachelor's Degree

5 $65.30

54151S Help Desk Manager Bachelor's Degree

5 $74.85

54151S Help Desk Support Services Specialist -

Senior

Associate's Degree

3-5 years $65.30

54151S Information Assurance

Development Engineer

Bachelor's Degree

5 $84.53

54151S Information Assurance Engineer

Bachelor's Degree

3 $67.09

54151S Information Assurance Network

Specialist

Bachelor's Degree

3 $75.13

54151S Information Assurance

Systems/Network Specialist

Bachelor's

3 $75.13

54151S Information Security Business Analyst

Bachelor's Degree

3 $82.68

54151S Information Services Consultant

Bachelor's Degree

3 $94.32

54151S LAN Administrator - Senior

Bachelor's Degree

7 $74.89

54151S LAN/WAN

Integrator

Bachelor's Degree

3 $104.73

54151S Network Engineer - Senior

Bachelor's Degree

7 $83.73

54151S Network Planning Manager

Bachelor's Degree

5 $87.65

54151S Network Systems Administrator

Bachelor's Degree

3 $61.91

54151S Network Systems Manager

Bachelor's Degree

5 $79.28

54151S Network/Hardware Support Technician

Bachelor's Degree

3 $57.93

54151S Operations Manager

- Data

Communications

Bachelor's

8 $82.06

54151S Operations Manager

- Voice

Communications

Bachelor's Degree

5 $82.06

54151S Operations/Technical Support Manager

Bachelor's Degree

5 $78.46

54151S Project Engineer Bachelor's Degree

3 $87.51

54151S Project Manager - Senior

Bachelor's Degree

5 $104.02

54151S Site Manager Bachelor's Degree

5 $83.94

54151S Software Architect Bachelor's Degree

3 $98.04

54151S Software Developer - Intermediate

Bachelor's Degree

3 $70.78

54151S Software Developer - Senior

Bachelor's Degree

5 $90.36

54151S Software Systems Engineer -

Intermediate

Bachelor's Degree

3 $70.78

54151S Software Systems Engineer - Senior

Bachelor's

5 $90.36

54151S Systems Administrator -

Intermediate

Bachelor's Degree

3 $54.23

54151S Systems Administrator -

Senior

Bachelor's Degree

5 $69.52

54151S Systems Engineer Bachelor's Degree

5 $69.53

54151S Technical Editor Bachelor's Degree

3 $49.39

54151S Technical Writer Bachelor's Degree

3 $61.06

54151S Telecommunications Engineer/Analyst -

Intermediate

Bachelor's Degree

3 $65.38

54151S Telecommunications Engineer/Analyst -

Senior

Bachelor's Degree

5 $83.11

54151S Telecommunications Manager

Bachelor's Degree

5 $87.86

54151S UNIX Systems Administrator

Bachelor's Degree

3 $62.09

54151S Voice Communications

Manager - Planning & Implementation

Bachelor's

3 $84.73

54151S Web Content Administrator

Bachelor's Degree

3 $58.63

54151S Web Content Analyst

Bachelor's Degree

3 $61.19

518210C Cloud Computing Specialist - Journeyman

Bachelor's Degree

2 $61.87

518210C Cloud Computing Specialist - Senior

Bachelor's Degree

4 $87.05

518210C Cloud Computing Specialist - Master

Bachelor's Degree

6 $138.99

518210C Cloud Security Specialist 1

Bachelor’s Degree

0 $107.61

518210C Cloud Systems Engineer

Bachelor's Degree

4 $138.99

518210C Cloud Systems Engineer, Senior

Bachelor’s Degree

6 $179.35

518210C Cloud Architect Bachelor’s Degree

8 $138.99

518210C Cloud Architect Bachelor's

8 $138.99

Labor Category Descriptions

Information System Security Engineer Under general supervision, develops information systems assurance programs and control guidelines, assists in resolving technical problems, priorities, and methods.

LAN Designer Under direct supervision will install, configure, and support an organization’s local area network (LAN), wide area network (WAN), Agency Internet Network (AIN), Intranet and Internet, and other data communications systems or a segment of a network system; maintain network hardware and software; monitors network to ensure network availability to all system users and perform necessary maintenance to support network availability; provides support to projects that involve networks; and provides support in the translation of business requirements into telecommunications (e.g., LAN, MAN, WAN, Voice, and Video) requirements, designs, and orders.

Operations Manager Oversees the operational planning, establishment, execution, and evaluation of a program/project typically consisting of a set of closely related subprograms or associated activities.

Oversees fiscal, operational, administrative, and human resources management; seeks and develops outside funding sources, serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

PC Support Specialist Under general supervision, performs analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems. Works on moderately complex applications. Confers with end users to determine types of hardware and software required. Writes programs to fulfill requirements or selects appropriate off-the-shelf software and modifies to suit. May maintain or utilize telecommunications protocols. Installs new hardware and maintains existing hardware. Trains end users in use of equipment and software.

Program Manager Under indirect supervision, oversees the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or associated activities. Oversees fiscal, operational, administrative, and human resources management of the program; seeks and develops outside funding sources, serves as principal point of representation and liaison with external constituencies on operational matters, and provides day-to-day technical/professional guidance and leadership as appropriate to the area of expertise.

Project Manager II Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

Project Manager / Architect - Senior Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives.

Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

System / Network Administrator Under general supervision, responsible for the acquisition, installation, maintenance, and usage of the organization's local area network. Manages network performance and maintains network security. Ensures that security procedures are implemented and enforced. Installs all network software. Evaluates, develops and maintains telecommunications systems.

Troubleshoots network problems. Establishes and implements network policies, procedures, and standards and ensures their conformance with information systems and organization objectives. Trains users on network operation. Frequently reports to a PC support manager or Senior Network Administrator.

Systems Engineer IV Under general supervision, performs high-level systems analysis, evaluation, design, integration, documentation, and implementation of very complex application that require a thorough knowledge of administrative and technical skills. Directs and participates in all phases of system development with emphasis on planning, analysis, evaluation, integration, Systems Engineer III Under general supervision, performs high-level systems analysis, evaluation, design, integration, documentation, and implementation of very complex application that require a thorough knowledge of administrative and technical skills. Directs and participates in all phases of system development with emphasis on planning, analysis, evaluation, integration, testing and acceptance phases (IV&V and DT&E). Applies higher-level business or technical principles and methods to very difficult technical problems to arrive at automated engineering solution.

Web Systems Architect Under general supervision, designs and develops user interface features, site animation, and special-effects elements. Contributes to the design group’s efforts to enhance the look and feel of the organization’s online offerings. Designs the website to support the organization’s strategies and goals relative to external communications. Develops applications based on current, new, and future net-based applications. Requires significant graphics and design experience as well as HTML knowledge.

Applications Programmer Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Designs, codes, tests, debugs and documents.

Applications Systems Analyst/Programmer - Intermediate Under general supervision, formulates and defines system scope and objectives through research and fact-finding to develop or modify moderately complex information systems. Prepares detailed specifications from which programs will be written. Designs, codes, tests, debugs, documents, and maintains those programs. Competent to work on most phases of applications systems analysis and programming activities, but requires instruction and guidance in other phases.

Applications Systems Analyst/Programmer - Senior Oversees Applications systems analysts and specialize in creating and implementing applications for functional programs or business initiatives.

Oversee a troubleshooting team for software and hardware issues, conducting testing on systems and documenting the results, and managing the implementation of installations and upgrades. Maintains a knowledge management system of work procedure and change management.

Client/Server Database Manager Projects long-range requirements for client/server database administration in conjunction with other managers in the information systems function as well as business function managers. Prepares activity and progress reports regarding the client/server database management section.

Client/Server Network Architect Top-level technical expert responsible for design and development of a client/server environment. Develops strategy of client/server system and the design infrastructure necessary to support that strategy. Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization (SQL, ORACLE, SYBASE, etc.). Advises of feasibility of potential future projects to management.

Client/Server Support Analyst Under general supervision, assists with personal computer operating systems software and communication system software. Designs, tests, and maintains personal computer systems. Responsible for analyzing and solving personal computer-related problems. Responsible for security, integrity, and reliability of personal computer systems. Tests and integrates new hardware, systems and modifications to existing equipment and systems. Performs research/investigations, analysis, design, testing, and installation of supported hardware and software. Schedules installation of new hardware and software and modifications to existing systems. Monitors performance of hardware and its capacity in all assigned locations. Recommends and implements enhancements to existing hardware and systems.

Communications Analyst - Intermediate Under general supervision, assists Senior Level Communications Analyst or Department Manager in the planning, design, and implementation of communications networks. Responsible for providing assistance and technical support for network design activities. Assists in the review/assessment of user needs. May conduct feasibility studies for projects.

May assist in the evaluation and selection of equipment. Typically requires two to four years experience in telecommunications with particular emphasis in traffic engineering and network design. Frequently reports to Data/Voice Communications Management or Internal Communications Systems Consultant.

Communications Analyst - Senior Under general direction, assists in the planning, design, and implementation of communications networks. Responsible primarily for the assessment and optimization of network design through review and assessment of user needs. Conducts feasibility studies for large projects, develops requests for proposal, evaluates vendor products, and makes recommendations on selection. May function as lead position providing guidance and training to less-experienced analysts.

Typically requires at least five years of experience in telecommunications with strong emphasis in network design, traffic engineering, equipment vendors, and carriers. Frequently reports to a Data/Voice Communications Manager or Internal Communications Systems Consultant.

Communications Facility Engineer Provides technical direction and engineering knowledge for communications systems infrastructure activities, including planning, designing, and implementing communications infrastructure requirements for buildings and systems. Ensures that adequate and appropriate planning is provided to direct building architects and planners in building communications spaces and media pathways meet industry standards.

Data Architect Designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Works in a data warehouse environment, which includes data design, database architecture, metadata and repository creation. Translates business needs into long-term architecture solutions. Defines, designs, and builds dimensional databases. Develops data warehousing blueprints, evaluating hardware and software platforms, and integrating systems.

Evaluates reusability of current data for additional analyses. Reviews object and data models and the metadata repository to structure the data for better management and quicker access.

Data Security Administration Manager Directs and implements the necessary controls and procedures to cost-effectively protect information systems assets from intentional or inadvertent modification, disclosure, or destruction. Provides guidance and direction for the physical protection of information systems assets to other functional units. Provides reports to superiors regarding effectiveness of data security and makes recommendations for the adoption of new procedures. Assigns work to subordinates, monitors performance, and conducts performance appraisals. Interviews and makes recommendations for additional staff.

Data Security Analyst - Intermediate Under general supervision, performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. Conducts accurate evaluation of the level of security required. Provides management with status reports. Frequently reports to a Data Security Administration Manager.

Data Security Analyst – Senior Under general direction, performs all procedures necessary to ensure the safety of information systems and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. May require familiarity with domain structures, user authentication, and digital signatures. Conducts accurate evaluation of the level of security required. May require understanding of firewall theory and configuration. Must be able to weigh business needs against security concerns and articulate issues to management.

Data Warehousing Administrator Coordinates the data administration technical function for both data warehouse development and maintenance. Plans and oversees the technical transitions between development, testing, and production phases of the workplace. Facilitates change control, problem management, and communication among data architects, programmers, analysts and engineers.

Establishes and enforces processes to ensure a consistent, well-managed and well-integrated data warehouse infrastructure.

Data Warehousing Analyst Works in a data warehouse environment, which includes data design, database architecture, metadata and repository creation. Reviews data loaded into the data warehouse for accuracy. Responsible for the development, maintenance and support of an enterprise data warehouse system and corresponding data marts. Troubleshoots and tunes existing data warehouse applications.

Conducts research into new data warehouse applications and determines viability for adoption. Assists in establishing development standards. Evaluates existing subject areas stored in the data warehouse.

Incorporates existing subject areas into an enterprise model. Creates new or enhanced components of the data warehouse.

Data Warehousing Programmer Responsible for product support and maintenance of the data warehouse. Performs data warehouse design and construction. Codes and documents scripts and stored procedures. Designs/implements data strategy methods. Develops appropriate programs and systems documentation. Assists with Meta data repository management. Prepares/implements data verification and testing methods for the data warehouse. Creates index and view scripts. Requires two years experience in the field.

Data Warehousing Project Manager Works in a data warehouse environment, which includes data design, database architecture, metadata and repository creation. Responsible for leading data warehouse team in development and enhancements of the data warehouse user interface. Establishes user requirements. Creates new standards and procedures related to end user and internal interface development. Works with Data Architect on technical issues and system architecture definition.

Translates high-level work plans and converts to detailed assignments for team members. Monitors status of assignments and reviews work for completion and quality. Typically requires more than five years of experience.

Database Administrator Participates in the design, creation, and maintenance of computerized databases. Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Works with management to develop database strategies to support company needs. Consults with and advises users on access to various databases. Works directly with users to resolve data conflicts and inappropriate data usage. Directs the maintenance and use of the corporate data dictionary. Typically requires two to four years of experience.

Database Analyst/Programmer - Intermediate Under general supervision, designs, implements and maintains moderately complex databases. Maintains database dictionaries and integration of systems through database design. Competent to work on most phases of database administration but may require some instruction and guidance in other phases. Requires two years experience in the field.

Database Analyst/Programmer - Senior Under general direction, designs, implements and maintains complex database with respect to JCL, access methods, access time, device allocation, validation checks, organization, protection and security, documentation and statistical methods. Includes maintenance of database dictionaries, overall monitoring of standards and procedures and integration of systems through database design. Competent to work at the highest level of all phases of database management. Requires three years experience in the field.

Disaster Recovery Administrator Under general supervision, responsible for the overall security and integrity of organizational electronic data, data systems, and data networks. Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery. Oversees and reviews the testing and implementation of software, data systems, and data networks to ensure that the integrity and security of all electronic data and data systems are adequately protected. Oversees and facilitates the preparation of an organization-wide business resumption plan. Responsible for ensuring the business resumption plan adequately addresses the organization’s requirements and established time frames. Responsible for day-to-day security administration of the organization’s data systems and data networks including systems access administration. Typically requires five or more years of experience in disaster recovery/business resumption planning.

Disaster Recovery Analyst Responsible for security and integrity of assigned electronic data, data systems, and data networks. Designs and administers programs to include policies, standards, guidelines, training programs and a viable quality assurance process for disaster recovery. Oversees and reviews the testing and implementation of software, data systems and data networks to insure that the integrity and security of all electronic data and data systems are adequately protected. Oversees and facilitates the preparation of an organization-wide business resumption plan. Responsible for insuring the business resumption plan adequately addresses the organization's requirements and established time frames.

Requires five years experience in the field.

Documentation Specialist - Intermediate Under general supervision, prepares and/or maintains systems, programming, and operations documentation, including user manuals. Maintains a current internal documentation library. Competent to work on most phases of documentation.

Engineering Subject Matter Specialist Provides technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, and implementation advice on exceptionally complex problems that necessitate high-level knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, modeling, simulation, testing, integration, documentation and presentation phases.

Help Desk Coordinator - Senior Under general direction, responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of MIS environment. Typically involves use of problem management database and help desk system. May provide guidance/training for less-experienced personnel.

Help Desk Manager Has overall responsibility for help desk operations associated with the identification, prioritization and resolution of reported problems. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software. Requires 3 years experience in the field.

Help Desk Support Services Specialist - Senior Under general direction, provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.

Information Assurance Development Engineer Responsible for developing and modifying source code for software applications. These applications are aimed at aiding customers with computer tasks or programs. Developing software solutions to meet customer needs. Creating and implementing the source code of new applications. Testing source code and debugging code. Evaluating existing applications and performing updates and modifications. Developing technical handbooks to represent the design and code of new applications.

Information Assurance Engineer Establishes and satisfies complex system-wide information security requirements based upon the analysis of user, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of doctrine and policies. Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.

Information Assurance Network Specialist Analyzes general information assurance-related technical problems and provides basic engineering and technical support in solving these problems.

Designs, develops, engineers, and implements solutions that meet network security requirements.

Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle.

Information Assurance Systems/Network Specialist Installs, configures and maintains organization's operating systems. Analyzes and resolves problems associated with server hardware, applications software. Detects, diagnoses, and reports related problems on both server and desktop systems. Performs a wide variety of tasks in software/hardware maintenance and operational support of Server systems.

Information Security Business Analyst Determines enterprise information security standards.

Develops and implements information security standards and procedures. Ensures that all information systems are functional and secure.

Information Services Consultant Top-level technical expert supporting unlimited end user groups. Works with user groups to solve business problems with available technology including hardware, software, databases, and peripherals. Requires high level of diverse technical experience related to studying and analyzing systems needs, systems development, systems process analysis, design, and re-engineering. Has skills and experience related to business management, systems engineering, operations research, and management engineering. Typically requires specialization in particular software or business application utilized in an end user environment. Keeps abreast of technological developments and applications.

LAN Administrator - Senior Under general direction, responsible for administration and day-to-day operation of organization’s local area network (LAN). Provides integrated team support and maintenance of LAN hardware and software. Maintains integrity of the LAN hardware and software. Installs LAN software upgrades, including planning and scheduling, testing and coordination. Studies vendor products to determine those which best meet organization needs; assists in presentation of information to management resulting in purchase, and installation of hardware, software, and telecommunications equipment. Performs LAN security procedures, including implementing login requests. Evaluates new products and technologies to determine impact on existing system configurations. Prepares proposals, cot/benefit analyses, and feasibility studies. Provides liaison support between the PC/LAN team, vendors and internal support group as needed. Typically requires five to seven years of experience. Frequently reports to an information systems executive.

LAN/WAN Integrator Responsible for the overall integration of the enterprise-wide network including the planning, design, installation, maintenance, management, and coordination of the corporate LAN/WAN (may include local, metropolitan, and wide area networks). Has responsibility for technical architecture and recommendations related to LAN/WAN. Is typically a top-level technical contributor with advanced knowledge and experience in the area of local and wide area networking, communications, and related hardware/software. Maintains high level of technical expertise and studies vendor products to determine those which best meet organization needs. Presents information to management, which may result in the purchase and installation of hardware, software, and telecommunications equipment.

Recommends network security procedures and policies. Knowledgeable in a multi-platform operating environment. May work with Voce and/or Data Communications Analysts.

Network Engineer - Senior Under general direction, manages the purchase, installation, and support of network communications, including LAN/WAN systems. Responsible for evaluating current systems.

Works on complex problems where analysis of situation requires in-depth evaluation of various factors.

Plans large-scale systems projects through vendor comparison and cost studies. Provides work leadership and training to lower level network engineers. Requires expert knowledge of LAN/WAN systems, networks, and applications. Typically requires at least five years of experience.

Network Planning Manager Responsible for long-term strategic planning to ensure network capacity meets current and future network requirements including planning for remote hardware and communications facilities, development and implementation of methodologies for system analysis, installation, and support. Defines and develops methodology to ensure compatibility of all software and hardware products at each facility. Provides ongoing coordination in the analysis, acquisition, and installation of remote hardware and software. May supervise Network Planning Analysts. Typically requires six to eight years of experience. Frequently reports to a Telecommunications Department Director/Manager or Planning and Engineering Manager.

Network Systems Administrator Provides system administration of Network, Web, and/or communication systems, including Local Area Network (LAN) and Wide Area Network (WAN) systems, involving network security. Prepares technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions.

Network Systems Manager Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment in large scale or multi-shift operations. Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.

Network/Hardware Support Technician Monitors and responds to hardware, software, and network problems. Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Monitors and controls the performance and status of the network resources.

Operations Manager - Data Communications Manages all aspects of the daily operation for data network(s) in either a standalone data network environment in a voice and data separated network environment. Develops project plans for the implementation of new telecommunications technology and systems. Directs technical analysis of complex software, hardware, and transmission systems.

Coordinates with vendors involved in providing communication activities.

Operations Manager - Voice Communications Manages all aspects of the daily operation for voice network(s) in either a standalone voice network OR in a voice and data separated network environment.

Develops project plans for the implementation of new telecommunications technology and systems.

Directs technical analysis of complex software, hardware, and transmission systems.

Operations/Technical Support Manager Responsible for all activities relating to technical guidance for planning, directing, and monitoring information systems operations. Plans and recommends machine modifications or additional equipment to increase the capacity of the system. Prepares operational cost estimates for current and proposed projects. Evaluates vendor proposals for purchases of hardware. May manage related outsourcing contracts and service levels. Directs compilation of records and reports concerning production, machine malfunctioning, and maintenance. May advise or consult on organizational, procedural, and workflow plans, methods, and procedures analysis. Analyzes the results of workflow plans, monitors the operating system(s) and recommends changes to improve processing and utilization. May have departmental staff responsibility. Frequently reports to an Information Systems Operations Manager or Director of Information Systems Operations.

Project Engineer Manages long-term IT engineering projects. Performs engineering design evaluations and works to complete projects within budget and scheduling restraints. Develops, implements, and monitors information systems policies and controls to ensure data accuracy, security, and regulatory compliance. Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine and address problems.

Project Manager - Senior Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation. Interfaces with all areas affected by the project including end users, computer services, and client services. Defines project scope and objectives. Develops detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings and is responsible for project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables. Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

Provides technical and analytical guidance to project team. Recommends and takes action to direct the analysis and solutions of problems.

Site Manager Provides applications systems analysis and programming activities for a Government site, facility or multiple locations. Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.

Software Architect Works independently designing and developing new software products or major enhancements to existing software. May lead a large development team in the design of highly complex software systems. Acts as highest-level technical expert, addressing problems of systems integration, compatibility, and multiple platforms. Responsible for project completion. Performs feasibility analysis on potential future projects to management.

Software Developer - Intermediate Under general supervision, develops codes, tests, and debugs new software or enhancements to existing software. Has good understanding of business applications.

Works with technical staff to understand problems with software and resolve them. Resolves customer complaints with software and responds to suggestions for improvements and enhancements. May assist in development of software user manuals. Requires two years experience in the field.

Software Developer - Senior Under general direction, participates as high-level technical expert in design development, coding, testing, and debugging new software or significant enhancements to existing software. Works with technical staff to understand problems with software and develops specifications to resolve them. Resolves customer complaints and responds to suggestions for improvements and enhancements. Participates in the development of software user manuals. May act as team leader on less complex projects. Assists in training less experienced software development staff. Requires five years experience in the field.

Software Systems Engineer - Intermediate Under general supervision, works from specifications to develop or modify moderately complex software programming applications. Assists with design, coding, benchmark testing, debugging, and documentation of programs. Applications generally deal with utility programs, position control language, macros, subroutines, and other control modules. Competent to work on most phases of software systems programming applications, but requires instruction and guidance in other phases.

Software Systems Engineer - Senior Under general direction, formulates and defines specifications for complex operating software programming applications or modifies/maintains complex existing applications using engineering releases and utilities from the manufacturer. Designs, codes, tests, debugs, and documents those programs. Responsible for applications dealing with the overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, and advanced mathematical/scientific software packages. Competent to work at this highest technical level on all phases of software systems programming applications. May have responsibility for the evaluation of new and existing software products. May assist other systems programmers to effectively utilize the system’s technical software.

Systems Administrator - Intermediate Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels.

Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Systems Administrator - Senior Under general direction, responsible for activities related to system administration. Assigns personnel to various projects, directs their activities, and evaluates their work. Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization. Responsible for the installation, maintenance, configuration, and integrity of computer software. Implements operating system enhancements that will improve the reliability and performance of the system.

Systems Engineer Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment. Provides quality assurance review and the evaluation of new and existing software products.

Technical Editor Responsible for content of technical documentation. Checks author’s document for spelling, grammar and content problems (e.g., missing instructions or sections; redundant or unnecessary sections). Accuracy of content may fall under this position or the programmer, depending on the expertise of the editor. Ensures that documents follow the style laid out in the organization’s style guide. May also be responsible for maintaining the style guide. Suggests revisions to the style guide as appropriate. Editor is often a technical writer who has moved to this position. Note: This description is for a technical editor in a large software house or an editor in a technical lab, which produces papers for publication. Newsletter, newspaper, or magazine editors should not be matched to this position.

Technical Writer Writes a variety of technical articles, reports, brochures, and/or manuals for documentation for a wide range of uses. Coordinates the display of graphics and the production of the document.

Telecommunications Engineer/Analyst - Intermediate Under general supervision, responsible for moderately complex engineering and/or analytical activities associated with one or more technical areas within the telecom function (such as, but not limited to, network design, engineering, implementation, or operations/user support). Typically requires two to four years of technical telecom experience.

Telecommunications Engineer/Analyst - Senior Under general direction, responsible for complex engineering and/or analytical tasks and activities associated with one or more technical areas within the telecom function such as, but not limited to, network design, engineering, implementation, or operations/user support. Typically requires six to eight years of technical telecom experience.

Telecommunications Manager A single incumbent position with broad management responsibility for all areas of the telecommunications function. Manages and coordinates the day-to-day planning, design, operations, and maintenance of the telecommunications voice and/or data networks including client server support consistent with customer needs, organization objectives, and technological resources. Responsible for telecommunications strategic and tactical planning. Coordinates with customers, vendors, and corporate management. Responsible for department resource allocation. May be responsible for billing systems. Interfaces with Senior/Executive Management to coordinate telecommunications plans with organization’s business plan.

UNIX Systems Administrator Responsible for the installation, configuration, and maintenance of UNIX operating systems. Recognizes and troubleshoots problems with server hardware and applications software. Establishes and documents standards and procedures for management review. Requires extensive knowledge of computer operations and familiarity with shell and kernel programming.

Typically requires two to four years of experience.

Voice Communications Manager - Planning & Implementation Ensures that adequate and appropriate planning is provided for remote hardware and communications facilities to develop and implement methodologies for analysis, installation, and support of voice communications systems.

Provides coordination in the analysis, acquisition, and installation of remote hardware and software.

Interfaces with internal and external customers and vendors to determine system needs. Manages the training and efforts of a staff responsible for system and network planning and analysis activities. May include billing/chargeback responsibilities. Typically requires at least eight to ten years of experience in software/hardware voice network design and analysis usually in a telephone operating organization.

Frequently reports to a Telecommunications Department Director/Manager or Planning and Engineering Manager.

Web Content Administrator Responsible for developing and providing content that will motivate and entertain users so that they regularly access the website and utilize it as a major source for information and decision making. Responsible for managing/performing website editorial activities including gathering and researching information that enhances the value of the site. Locates, negotiates and pursues content. Seeks out customers to gather feedback for website improvement and enhancements. Requires experience in production management, web page design, HTML and web graphics types and standards.

Requires two years of experience in this field.

Web Content Analyst Provides for development and content that will motivate and entertain users so that they regularly access the website and utilize it as a major source for information and decision-making. Provides managing/performing website editorial activities including gathering and researching information that enhances the value of the site.

Cloud Computing Specialist - Journeyman Design new information technology systems employing the Internet and Cloud technologies. Ensure architectural integrity and consistency across the entire solution.