MAS - Optumserve Technology Services, Inc. - 47QTCA21D0077

OptumServe Technology Services, Inc. GSA Schedule Information GSA Contract No.: 47QTCA21D0077

Contract Period: 3/25/2021 – 3/24/2026

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE (MAS)

FSC Group: Information Technology

OptumServe Technology Services, Inc. (OSTS) 10480 Little Patuxent Parkway, Suite 1200

Columbia, MD 21044

(301) 977-7884 (Main) (410) 740-4281 (fax) https://www.optum.com/solutions/government/federal.html

Contract Number: 47QTCA21D0077

Period Covered by Contract: 3/25/2021 – 3/24/2026

Business Size: Other than small business

Price list current as of Modification PS-0003

For more information on ordering from Federal Supply Schedules go to the GSA Schedules page at GSA.gov.

http://www.optum.com/solutions/government/federal.html

OptumServe Technology Services, Inc.

Provider of Information Technology Services 2

Customer Information

1a. Table of awarded special item number(s) with appropriate cross reference to item descriptions and awarded price(s).

Special Item Number (SIN) Description

541519PIV Homeland Security Presidential Directive 12 Product and Service Components

54151HEAL Health Information Technology Services

54151S Information Technology Professional Services

518210C Cloud Computing and Cloud Related IT Professional Services

OLM Order-Level Materials (OLM)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

See Price List.

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item.

See Price List.

2. Maximum Order.

SINs 54151HEAL & 54151S & 518210C ($500,000); SIN 541519PIV ($1,000,000); SIN OLM ($250,000).

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3. Minimum Order.

$1,000.

4. Geographic coverage.

Information Technology Services will be provided in all 50 states in the Union and the District of Columbia.

5. Point(s) of production.

United States.

6. Discount from list prices or statement of net price.

Prices shown are NET Prices; Basic Discounts have been deducted.

7. Quantity discounts.

None.

8. Prompt payment terms.

Net 30. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items.

None.

10a. Time of delivery.

As negotiated with the Ordering Activity.

10b. Expedited Delivery.

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10c. Overnight and 2 day delivery.

10d. Urgent Requirements.

11. F.O.B. point(s).

Destination

12a. Ordering address(es).

For Mailed Orders:

Sandra Philogene, Associate Director, Contracts, Technology Services

OptumServe Technology Services, Inc.

3160 Fairview Park Drive

Falls Church, VA 22042

For Facsimile Orders:

Derek dela Noche, Senior Director of Contracts

Phone: 303-977-7884 ext 1090

E-mail: sphilogene@optumservetech.com

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es).

Same as ordering address.

14. Warranty provision.

Standard Commercial Warranty.

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15. Export packing charges, if applicable.

Not Applicable.

16. Terms and conditions of rental, maintenance, and repair (if applicable).

17. Terms and conditions of installation (if applicable).

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable).

18b. Terms and conditions for any other services (if applicable).

19. List of service and distribution points (if applicable).

20. List of participating dealers (if applicable).

21. Preventive maintenance (if applicable).

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants).

Provider of Information Technology Services 6

22b. If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/..

23. Data Universal Number System (DUNS) number.

022016765.

24. Notification regarding registration in System for Award Management (SAM) database.

Registered.

GSA Pricing SIN 54151S

OSTS SIN 54151S GSA Labor Categories

3/25/21 – 3/24/22

3/25/22 – 3/24/23

3/25/23 – 3/24/24

3/25/24 – 3/24/25

3/25/25 – 3/24/26

Administrative Support I $43.26 $44.34 $45.45 $46.59 $47.75

Applications Engineer II $155.27 $159.15 $163.13 $167.21 $171.39

Business Analyst I $79.17 $81.15 $83.18 $85.26 $87.39

Business Analyst II $84.51 $86.62 $88.79 $91.01 $93.28

Cable Installer 1/Cable Technician 1 $63.24 $64.82 $66.44 $68.10 $69.81

Cable Installer 2/Cable Technician 2 $55.33 $56.71 $58.13 $59.58 $61.07

Computer Scientist $75.01 $76.89 $78.81 $80.78 $82.80

Configuration Management Analyst III $69.35 $71.08 $72.86 $74.68 $76.55

Data Control Manager $58.57 $60.03 $61.54 $63.07 $64.65

Data Mgt Engineer $117.44 $120.38 $123.39 $126.47 $129.63

Database Administrator I $98.66 $101.13 $103.65 $106.25 $108.90

Database Administrator II $98.12 $100.57 $103.09 $105.66 $108.31

Database Architect $168.44 $172.65 $176.97 $181.39 $185.93

Developer I $87.48 $89.67 $91.91 $94.21 $96.56 http://www.section508.gov/

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Developer II $93.14 $95.47 $97.86 $100.30 $102.81

Developer III $110.78 $113.55 $116.39 $119.30 $122.28

Enterprise Security Architect $121.63 $124.67 $127.79 $130.98 $134.26

ERP Application Developer I $91.15 $93.43 $95.76 $98.16 $100.61

ERP Application Developer II $101.85 $104.40 $107.01 $109.68 $112.42

ERP Application Developer III $112.59 $115.40 $118.29 $121.25 $124.28

ERP Application Developer IV $128.67 $131.89 $135.18 $138.56 $142.03

ERP Application Specialist $134.05 $137.40 $140.84 $144.36 $147.97

ERP Functional Specialist $184.74 $189.36 $194.09 $198.94 $203.92

ERP Program Manager $346.94 $355.61 $364.50 $373.62 $382.96

ERP Specialist $129.23 $132.46 $135.77 $139.17 $142.65

ERP SR Functional Specialist $235.70 $241.59 $247.63 $253.82 $260.17

Internet/Intranet Specialist I $78.62 $80.59 $82.60 $84.67 $86.78

Managing Principal/Architect III $151.97 $155.77 $159.66 $163.66 $167.75

Network Integration Specialist I $57.42 $58.86 $60.33 $61.84 $63.38

Program Director $259.12 $265.60 $272.24 $279.04 $286.02

Programmer/Analyst I $51.23 $52.51 $53.82 $55.17 $56.55

Programmer/Analyst II $67.00 $68.68 $70.39 $72.15 $73.96

Programmer/Analyst III $108.02 $110.72 $113.49 $116.33 $119.23

Project Lead/Team Leader I $121.01 $124.04 $127.14 $130.31 $133.57

Project Manager I $125.58 $128.72 $131.94 $135.24 $138.62

Quality Assurance Analyst I $70.36 $72.12 $73.92 $75.77 $77.66

Quality Assurance Analyst II $73.04 $74.87 $76.74 $78.66 $80.62

Quality Assurance Analyst III $105.01 $107.64 $110.33 $113.08 $115.91

Quality Assurance Analyst IV $107.24 $109.92 $112.67 $115.49 $118.37

Security Administrator $71.46 $73.25 $75.08 $76.95 $78.88

Senior Electronic Mail Administrator $72.69 $74.51 $76.37 $78.28 $80.24

Senior Network Integration Specialist / Senior Network $85.64 $87.78 $89.98 $92.22 $94.53

Senior Project Manager for Network Engineering/Cabling $133.78 $137.12 $140.55 $144.07 $147.67

Senior Software Designer III $135.33 $138.71 $142.18 $145.74 $149.38

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Senior Systems Engineer I $122.07 $125.12 $128.25 $131.46 $134.74

Senior Technical Expert $228.88 $234.60 $240.47 $246.48 $252.64

Software Design Engineer III $127.23 $130.41 $133.67 $137.01 $140.44

Software Engineer I $64.25 $65.86 $67.50 $69.19 $70.92

Software Test Engineer I $76.17 $78.07 $80.03 $82.03 $84.08

Software Test Engineer II $78.08 $80.03 $82.03 $84.08 $86.19

Software Test Engineer IV $115.40 $118.29 $121.24 $124.27 $127.38

Systems Administrator I $67.25 $68.93 $70.65 $72.42 $74.23

Systems Analyst II $93.25 $95.58 $97.97 $100.42 $102.93

Team Leader II $89.70 $91.94 $94.24 $96.60 $99.01

Technical Lead $151.17 $154.95 $158.82 $162.79 $166.86

Technical Writer I $40.74 $41.76 $42.80 $43.87 $44.97

Tester I $67.76 $69.45 $71.19 $72.97 $74.79

Tester II $72.55 $74.36 $76.22 $78.13 $80.08

Tester III $79.26 $81.24 $83.27 $85.35 $87.49

Tester IV $85.44 $87.58 $89.77 $92.01 $94.31

Web Designer I $88.16 $90.36 $92.62 $94.94 $97.31

Labor Category Descriptions SIN 54151S

Administrative Support I

Responsibilities Plans, manages, and coordinates documentation of all aspects of the system life cycle for projects

Writes, edits, and rewrites material of a technical nature

Prepares related technical documentation for presentations

Possesses excellent writing, word processing and spreadsheet skills

Must be knowledgeable of software operations and be able to verbally communicate effectively

Education Associate’s Degree; or two (2) years of administrative experience

Experience Must be a high school graduate, with at least five (5) years of related experience including three (3) years of specialized experience with information systems organizations.

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Applications Engineer II

Responsibilities Designs, modifies, develops, writes and implements software programming applications.

Supports and/or installs software applications/operating systems.

Participates in the testing process through test review and analysis, test witnessing and certification of software.

Relies on limited experience and judgment to plan and accomplish goals.

Performs a variety of tasks.

Works under general supervision; typically reports to a manager.

A certain degree of creativity and latitude is required.

Education Bachelor’s Degree in related area, Experience Two (2) to four (4) years of experience in the field or related area. Familiar with standard concepts, practices, and procedures within a particular field.

Business Analyst I

Responsibilities Performs planning, analysis, and design of business systems

Analyze and document business processes

Creates functional specifications and detailed test plans

Day to day management of change requests

Education Bachelor’s Degree in Computer Science

Experience Two (2) years’ experience in application development activities. At least one (1) year experience in development of functional and business requirements

Business Analyst Il

Responsibilities Performs planning, analysis, and design of business systems

Analyze and document business processes

Creates functional specifications and detailed test plans

Day to day management of change requests

Education Bachelor’s Degree in Computer Science

Experience Five (5) years’ experience in application development activities. At least three (3) years’ experience in development of functional and business requirements. Two (2) years’ experience in support of business, functional and data modeling activities.

Cable Installer 1 / Cable Technician 1

Responsibilities Proven technician experienced in Category 5e, Cat 6 and fiber optic installation and termination, closet construction and certification testing.

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Education No degree required

Experience Minimum of 6 years’ experience as senior level cable installer in the cable plant industry. BICSI Installer level or higher certification and at least two manufacturer certifications is desired.

Cable Installer 2 / Cable Technician 2

Responsibilities Proven technician experienced in Category 5e, Cat 6 and fiber optic installation termination. Will work on a team with a Cable Installer 1 during certification testing.

Education No degree required

Experience Minimum of 4 years mid-level cable installer in the cable plant industry. BICSI Apprentice level or higher certification and at least one manufacturer certification is required.

Computer Scientist

Responsibilities Serve as a technical advisor to project teams using program analysis skills

Define user interface requirements

Advising project teams on the use of new technologies

Performs a variety of tasks.

Work under general supervision; typically reports to a manager.

A certain degree of creativity and latitude is required.

Education Bachelor’s Degree in a related area or a certificate from an IT technical school.

Experience 2 to 4 years’ experience in the field or in a related area. Familiar with standard concepts, practices and procedures within a particular field.

Configuration Management Analyst III

Responsibilities Analyzes changes of product design to determine the effect on the end product design and function and determines and prepares documentation necessary for change.

Coordinates with customers to determine a process for change reporting.

Reviews released software engineering change data and changes documenting activities to ensure adherence to configuration management procedures and policies.

Relies on experience and judgment to plan and accomplish goals.

Performs a variety of complex tasks.

Works under general supervision.

A certain degree of creativity and latitude is required.

Typically reports to a supervisor or manager.

Education Typically requires at least a bachelor’s degree in area of specialty.

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Experience Typically requires four to seven (4-7) years of experience in the field or in a related area. Familiar with standard concepts, practices and procedures within a particular field.

Data Control Manager

Responsibilities Work with the data/project manager to maintain the quality of data within an application...

Use defined data management tools to ensure data preservation and quality.

Adhere to all policies and procedures to maintain the full data lifecycle within an application

Document all data anomalies and define data correction activities.

Education Bachelor’s Degree in Computer Science or a technical certificate from an approved IT training facility.

Experience At least four (4) years in computer industry

At least two (2) years’ experience in application development or quality assurance.

At least one (1) year experience with data management

Data Management Engineer

Responsibilities Maintain the quality of data within an application and across multiple applications.

Use of data management tools to ensure data preservation and quality.

Define policies and procedures to maintain the full data lifecycle within an application

Interface with/manage assigned data control managers.

Education Bachelor’s Degree in Computer Science, engineering, or related field. As a substitute, practical equivalency is defined as a combination of extensive hands on experience (a minimum of 2 years) in computer programming, design, or analysis.

Experience At least seven (7) years in computer industry

At least four (4) years’ experience in application development or quality assurance.

At least three (3) years’ experience with data management

Database Administrator I

Responsibilities Technical support in the areas of database design, data conversion, data migration, data correction, and performance tuning.

Work under the supervision of a Senior Database Administrator.

Support the maintenance and operating efficiency of database systems.

Support the continual assessment for performance of appropriate software systems to identify and correct problems that affect operation efficiency and work quality.

Analyze performance indicators such as system's response time and number of programs being processed to ensure operational efficiency.

Design, code, install, and maintain appropriate database tables.

Ensures the maintenance of adequate software systems documentation.

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Education Bachelor’s Degree; MS Degree accounts for one (1) year IT experience.

Experience Three (3) years total IT experience with one (1) year experience in database administration.

Database Administrator II

Responsibilities Administer, maintain, develop and implement policies and procedures for ensuring the security and integrity of the company database.

Implement data models and database designs, data access and table maintenance codes; resolves database performance issues, database capacity issues, replication, and other distributed data issues.

Rely on limited experience and judgment to plan and accomplish goals.

Performs a variety of tasks.

Work under general supervision; typically reports to a manager.

A certain degree of creativity and latitude is required.

Education Bachelor’s Degree in a related area.

Experience Two to four years’ experience in the field or in a related area. Familiar with standard concepts, practices and procedures within a particular field.

Database Architect

Responsibilities Designs, maintains, enhances, and codes relational databases; analyzes and determines information needs and elements, data relationships and attributes, data flow and storage requirements, and data output and reporting capabilities.

Develops strategies for warehouse implementation, data acquisition, and archive recovery. Cleans and maintains the database by removing and deleting old data. May evaluate new data sources for adherence to the organization's quality standards and ease of integration.

Provides highly technical expertise in the use of DBMS. Evaluates and recommends available DBMS products to support validated user requirements.

Translates business needs into long-term architecture solutions.

Education Bachelor’s Degree in a related area

Experience Eight (8) years of experience in the field

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Developer I

Responsibilities Works under supervision to support the activities of a more senior Developer.

Assists in the support of maintenance and operating efficiency of a major system.

Assists programmer analysts and other developers in the assessment of the performance of appropriate software systems to identify and correct problems which impact operations and work quality.

Assists in the identification, evaluation, customizing, and implementation of vendor-supplied software packages.

Codes, in accordance with specific design parameters, system software modules as directed by the programmer analyst.

Assists the programmer analyst in end user training in applications programming and other user personnel in the use of systems software and related hardware.

Works with Business Analysts to generate coding specifications from requirements documents.

Assists in Configuration Management activities.

Participates in code reviews.

Assists in application testing activities.

May perform other duties assigned.

Education Bachelor’s Degree; MS Degree is accounted for one (1) year IT experience.

Experience Two (2) years total IT experience with 1 (one) year experience coding computer programs.

Developer II

Responsibilities Works under supervision to support the activities of a more senior Developer.

Assists programmer analysts and other developers in the assessment of the performance of appropriate software systems to identify and correct problems which impact operations and work quality.

Assists in the identification, evaluation, customizing, and implementation of vendor-supplied software packages.

Codes, in accordance with specific design parameters, system software modules as directed by the programmer analyst.

Assists the programmer analyst in end user training in applications programming and other user personnel in the use of systems software and related hardware.

Works with Business Analysts to generate coding specifications from requirements documents.

Assists in Configuration Management activities.

Participates in code reviews.

Assists in application testing activities.

May perform other duties assigned.

Experience Three (3) years total IT experience with two (2) years computer systems coding experience.

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Developer III

Responsibilities Has prime accountability for the maintenance and operating efficiency of a major subsystem, such as the teleprocessing network, database management systems, etc.

Continually assess the performance of appropriate software systems to identify and correct problems that affect operation efficiency and work to ensure operational efficiency.

Designs, code, installs, and maintains appropriate systems software program.

Identifies, evaluates, tailors and directs the implementation of vendor-supplied software packages.

Ensures the maintenance of adequate software systems documentation.

Provides technical quality.

Maintains active liaison with user personnel and developers to ensure continuing responsiveness of applicable system software user requirements.

Analyzes performance indicators such as system's response time and number of programs being processed assistance to less experienced systems software personnel in the resolution of complex system related problems.

Provides guidance and direction to junior developers assigned to the project.

Works closely with Project Managers to ensure customer satisfaction.

Will perform management duties as assigned by the Project Manager.

Education Bachelor’s Degree; MS Degree is accounted for one (1) year of IT experience.

Experience Five (5) years total IT experience with three (3) years computer systems analysis and coding experience.

Enterprise Security Architect

Responsibilities Design, develop, test, document, port and support software products in accordance withspecifications.

Ability to perform the following:

o Overall System Design of a Security COTS Product o IT security system knowledge, Security standards expertise and general support for improving security posture of overall system o Secure integration with other COTS and legacy products using programming and UI interfaces o Impact analysis on system components as well as deployment environment o Managing development team through full lifecycle software development in C/C++/J2EE o Data architecture, database design and optimization o Data Analytics and Reporting.

Education See Experience

Experience Master’s Degree with 3 years’ experience in the areas above, BS degree with 5 years’ experience in the above, or no degree with 8 years’ experience in the above.

Provider of Information Technology Services 15

ERP Application Developer I

Responsibilities Analyze business related requirements of different functional areas.

Design, document and develop new functionalities.

Test and roll-out new functionalities ensuring quality.

Work closely with other members of the ERP development team.

Provide technical support when needed.

Results oriented team player.

Must have good communication skills.

High level of professionalism required.

May perform other duties assigned.

Education Bachelor’s Degree or equivalent

Experience Two (2) years total IT experience with 1 (one) year of ERP experience.

ERP Application Developer Il

Test and roll-out new functionalities ensuring quality.

Work closely with other members of the ERP development team.

Provide technical support when needed.

Results oriented team player.

Must have good communication skills.

High level of professionalism required.

May perform other duties assigned.

Education Bachelor’s Degree or equivalent.

Experience Three (3) years total IT experience with 2 (two) years of ERP experience.

Provider of Information Technology Services 16

ERP Application Developer Ill

Test and roll-out new functionalities ensuring quality.

Work closely with other members of the ERP development team.

Provide technical support when needed.

Results oriented team player.

May take a team leadership role

Must have good communication skills.

High level of professionalism required.

May perform other duties assigned.

Education Bachelor’s Degree or equivalent.

Experience Four (4) years total IT experience with 3 (three) years of ERP experience.

ERP Application Developer IV

Test and roll-out new functionalities ensuring quality.

Work closely with other members of the ERP development team.

Provide technical support when needed.

Results oriented team player.

Supervise other teams of ERP Developers

Must have good communication skills.

High level of professionalism required.

May perform other duties assigned.

Education Bachelor’s Degree or equivalent. MS Degree is accounted for one (1) year of IT experience.

Experience Six (6) years total IT experience with 4 (four) years of ERP experience.

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ERP Application Specialist

Responsibilities Application specific planning, estimating, tracking and reporting.

Application Requirements Definition, GAP Analysis, Process Modeling, Data Modeling and Report Mapping.

Application Process Design and Module Configuration

Lead application testing efforts

Responsible for User Training

Education Bachelor’s Degree or equivalent. MS Degree is accounted for two (2) years of IT experience.

Experience Seven+ (7+) years total IT experience with at least four (4) years of ERP experience.

ERP Functional Specialist

Responsibilities Responsible for the design, development and implementation of business systems.

Ability to resolve configuration and functional business issues across various ERP modules.

Project Management experience.

Ability to translate business requirements to technical system design specifications.

Ability to write functional test scripts and conduct unit, integration and user acceptance testing.

Serve as escalation point for system and troubleshooting issues.

Provide functional advice and assistance to ERP development staffs.

Work seamlessly with all IT Teams to ensure high standards of IT Support at all levels.

Education Bachelor’s Degree or equivalent. MS Degree is accounted for two (2) years of IT experience.

ERP Program Manager

Responsibilities Proven ERP development and management experience.

Experience managing very large and complex ERP systems.

Provide ERP application and functional knowledge and support to all development teams.

Provide project and deliverable status to client organizations.

Work seamlessly with all IT Teams to ensure high standards of IT Support at all levels.

Identity creative ways to reduce cost by streamlining processes and systems.

Offer new ideas and suggestions for improvement.

Identify and implement new practices and processes that are “best in field”.

Education Bachelor’s Degree or equivalent. MS Degree is accounted for two (2) years of IT experience.

Experience Ten+ (10+) years total IT experience with at least five (5) years of ERP experience. PMP certification required.

Provider of Information Technology Services 18

ERP Specialist

Responsibilities Project planning, estimating, tracking and reporting.

Requirements definition, GAP Analysis, Process Modeling, Data Modeling and Report Mapping.

Process Design and Application Configuration

Lead testing efforts

Responsible for User Training

Education Bachelor’s Degree or equivalent. MS Degree is accounted for two (2) years of IT experience.

ERP Senior Functional Specialist

Responsibilities Responsible for the design, development and implementation of business systems.

Ability to resolve configuration and functional business issues across various ERP modules.

Project Management experience.

Ability to translate business requirements to technical system design specifications.

Ability to write functional test scripts and conduct unit, integration and user acceptance testing.

Serve as escalation point for system and troubleshooting issues.

Provide functional advice and assistance to ERP development staffs.

Work seamlessly with all IT Teams to ensure high standards of IT Support at all levels.

Identity creative ways to reduce cost by streamlining processes and systems.

Offer new ideas and suggestions for improvement.

Identify and implement new practices and processes that are “best in field”.

Education Bachelor’s Degree or equivalent. MS Degree is accounted for two (2) years of IT experience.

Experience Ten (10) years total IT experience with at least five (5) years of ERP experience.

Internet/Intranet Specialist I

Responsibilities Performs system analysis and design techniques for internet/intranet.

Develops applications using web tools like HTML, XML, and Common Gateway Interface (CGI).

Analyzes and develops internet/intranet applications.

Has the ability to work independently or under general direction.

Education Bachelor’s Degree; MS Degree accounts for one (1) year of IT experience.

Experience One (1) year of IT experience with six months experience developing web based application systems and/or web sites.

Provider of Information Technology Services 19

Managing Principal/Architect III

Responsibilities Develops enterprise application architectures.

Develops or leads the development of detailed data and processing requirements in components of the enterprise application architecture.

Plans new applications development including identification of builds, selection of methodology and tools.

Defines sequencing and prioritization of modules.

Develops software unit, integration and operational testing strategies

Evaluates software reuse, reengineering and renewal options for components of the enterprise application architecture

Designs complex applications for maximum flexibility and adaptability to changing business needs

Education Bachelor’s degree in Computer Science, Engineering, or related field.

Experience At least seven (7) years combined experience in enterprise architecture planning; functional and non-functional requirements analysis and specifications; application systems development planning, software engineering, design and development. ·Two (2) years’ experience in information systems strategic planning, enterprise architecture planning and information engineering practice.

Network Integration Specialist

Responsibilities Responsible for running an installation team on the project.

Background experience in the cable plant industry.

Will possess a BICSI Technician or higher certification and at least three manufacturer certifications.

Will be a proven leader and have experience running projects or teams on projects in excess of $1.0M.

Education See experience

Experience Minimum of 10 years’ experience in the cable plant industry with no degree, or AA degree with 6 years’ experience, or BS degree with 4 years’ experience.

Provider of Information Technology Services 20

Programmer/Analyst I

Responsibilities Works under supervision to support the activities of a Programmer Analyst.

Assists programmer analyst in the assessment of the performance of appropriate software systems to identify and correct problems which impact operations and work quality.

Assists in the identification, evaluation, customizing, and implementation of vendor-supplied software packages.

Codes, in accordance with specific design parameters, system software modules as directed by the programmer analyst.

Assists the programmer analyst in end user training in applications programming and other user personnel in the use of systems software and related hardware.

May perform other duties assigned.

Experience One (1) year total IT experience with 6 months experience coding computer programs.

Programmer/Analyst II

Responsibilities Works under the supervision to support the activities of a Sr. Programmer Analyst.

Supports the maintenance and operating efficiency of a major subsystem, such as teleprocessing network, database management systems, etc.

Support the continual assessment of the performance of appropriate software systems to identify and correct problems that affect operation efficiency and work quality.

Analyzes performance indicators such as system's response time and number of programs being processed to ensure operational efficiency.

Designs, code, installs, and maintains appropriate systems software program.

Ensures the maintenance of adequate software systems documentation.

Trains users in applications programming and other user personnel in the use of systems software and related hardware.

May perform other duties as assigned.

Experience Two (2) years total IT experience with one-year computer systems coding experience.

Provider of Information Technology Services 21

Programmer/Analyst III

Responsibilities Has prime accountability for the maintenance and operating efficiency of a major subsystem, such as the teleprocessing network, database management systems, etc.

Continually assess the performance of appropriate software systems to identify and correct problems that affect operation efficiency and work to ensure operational efficiency.

Designs, code, installs, and maintains appropriate systems software program.

Identifies, evaluates, tailors and directs the implementation of vendor-supplied software packages.

Ensures the maintenance of adequate software systems documentation.

Provides technical quality.

Maintains active liaison with user personnel to ensure continuing responsiveness of applicable system software user requirements.

Analyzes performance indicators such as system's response time and number of programs being processed assistance to less experienced systems software personnel in the resolution of complex system related problems.

Train users in applications programming and other user personnel in the use of systems software and related hardware.

Education Bachelor’s Degree; MS Degree is accounted for one (1) year of IT experience.

Experience Three (3) years total IT experience with two years computer systems analysis and coding experience.

Program Director

Responsibilities Responsible for project oversight and direction

Ensure performances conformance with work standards

Interprets policies, procedures, and goals and objectives of the organization

Ensure appropriate resources are applied to the project

Experience Ten (10) years of total IT experience, with four (4) years’ experience managing major IT projects.

Project Lead/Team Leader I

Responsibilities Designs, plans and coordinates work teams.

Provides technical support to project team members.

Handles complex application features and technical designs.

Designs and implements the components required for complex application features. Generally manages a group of applications systems analysts/programmers.

Relies on experience and judgment to plan and accomplish goals.

Education Bachelor’s Degree in a related area.

Experience Seven (7) years’ experience in the field.

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Project Manager I

Responsibilities Provide to the government the contractor staff utilization and contractor status reports

Oversee and provide technical and managerial direction to contract support staff for contract monitoring and system development activities

Help recruit and allocate contract resources on contract to be consistent with workload, funding; ensure that all work performed is in compliance with all standards

Act as liaison between all contract support staff and the government.

Education Bachelor’s Degree; MS Degree accounts for one (1) year IT experience.

Experience Two (2) of the last four (4) years of progressive technical or managerial experience in information resources management. At least two (2) year of experience within the last three (3) years occupying a project manager position in the software development business demonstrating the duties defined above.

Quality Assurance Analyst I

Responsibilities Establishes and maintains a process for evaluating systems and associated documentation.

Maintains the level of quality throughout the project life cycle.

Conducts formal and informal reviews at pre-determined points throughout the development life cycle.

Provides technical and administrative direction for personnel performing systems development task, including the review of work products for correctness, adherence to the design concept and to user standards.

Makes recommendations, if needed, for approval of major systems installations.

Education Bachelor’s Degree; MS Degree accounts for one (1) year IT experience.

Experience Two (2) years of total IT experience with one (1) year performing quality assurance/quality control for IT systems.

Quality Assurance Analyst Il

Responsibilities Establishes and maintains a process for evaluating systems and associated documentation.

Conducts formal and informal reviews at pre-determined points throughout the development life cycle.

Provides technical and administrative direction for personnel performing systems development task, including the review of work products for correctness, adherence to the design concept and to user standards.

Makes recommendations, if needed, for approval of major systems installations.

Education Bachelor’s Degree; MS Degree accounts for one (1) year IT experience.

Experience Three (3) years of total IT experience with two (2) years performing quality assurance/quality control for IT systems.

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Quality Assurance Analyst Ill

Responsibilities Establishes and maintains a process for evaluating systems and associated documentation.

Conducts formal and informal reviews at pre-determined points throughout the development life cycle.

Provides technical and administrative direction for personnel performing systems development task, including the review of work products for correctness, adherence to the design concept and to user standards.

Makes recommendations, if needed, for approval of major systems installations.

Supervises a team of less senior QA Analysts.

Education Bachelor’s Degree; MS Degree accounts for one (1) year IT experience.

Experience Five (5) years of total IT experience with three (3) years performing quality assurance/quality control for IT systems.

Quality Assurance Analyst IV

Responsibilities Establishes and maintains a process for evaluating systems and associated documentation.

Conducts formal and informal reviews at pre-determined points throughout the development life cycle.

Provides technical and administrative direction for personnel performing systems development task, including the review of work products for correctness, adherence to the design concept and to user standards.

Makes recommendations, if needed, for approval of major systems installations.

Provides leadership across multiple projects.

Supervises several QA team leads.

Provides project specific feedback to the QA Manager.

Education Bachelor’s Degree; MS Degree accounts for one (1) year IT experience.

Experience Five+ (5+) years of total IT experience with three+ (3+) years performing quality assurance/quality control for IT systems.

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Security Administrator

Responsibilities Technical support in the areas of database design, data conversion, data migration, data correction, and performance tuning.

Work under the supervision of a Senior Database Administrator.

Supports the maintenance and operating efficiency of database systems.

Supports the continual assessment for performance of appropriate software systems to identify and correct problems that affect operation efficiency and work quality.

Analyzes performance indicators such as system's response time and number of programs being processed to ensure operational efficiency.

Designs, codes, installs, and maintains appropriate database tables.

Ensures the maintenance of adequate software systems documentation.

Experience Three (3) years total IT experience with one (1) year experience in database administration.

Senior Electronic Mail Administrator

Responsibilities Monitor daily server availability and performance, user traffic, Notes logs, STMP e-mail processing, and automates agent processes.

Provides Tier II help desk support for resolving user problems and issues associated with Lotus Notes access, usage, mail archive and retrieval, and configuration problems.

Works with users to develop or extend User Notes application functionality.

Ensures that enhancement and technology refresh projects meet deadlines and have sufficient support through the rollout phase.

Education No Degree Required

Experience Five years of experience in managing Lotus Notes user administration; programming Lotus formula and script languages; Domino R5; and use of Notes agents.

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Senior Network Integration Specialist / Senior Network Engineer

Responsibilities Possess and demonstrate the following:

o Experience in engineering and design of network environments similar in size and complexity to this requirement and relevant communications technologies o Substantial experience in network design and cable plant installation, to include knowledge of configuration and topology of networks o Experience in conducting site surveys, reviewing design documentation, and making required changes o Ability to assist technical personnel in troubleshooting problems and running required testing operations to ensure proper network operation o Competence in all phases of network integration principles and techniques and demonstrated knowledge of testing, certification, and management practices related to cabling installations o Experience pulling cable to systems furniture, security devices, and desktops.

Education See Experience

Experience BICSI certification as a Registered Communications Distribution Designer (RCDD) is preferred; No degree with minimum of 12 years’ experience in the above field, AA degree with 8 years’ experience in the above field, BS degree with 6 years’ experience or Master’s degree with 4 years’ experience.

Senior Project Manager for Network Engineering/ Cabling

Responsibilities Possess and demonstrate the following:

o Extensive experience in managing large scale information technology projects o Background in network engineering;

o Substantial knowledge of cable plant and installation o Demonstrated ability to provide guidance and direction in multiple tasks across several functional areas and including the use of different technologies o Proven expertise in the management and control of funds and resources o Demonstrated capability in managing complex multi-task contracts.

Education See Experience

Experience No degree with minimum of 12 years’ experience in the above field, AA degree with 8 years’ experience in the above field, BS degree with 6 years’ experience or Master’s degree with 4 years’ experience.

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Senior Software Designer III

Responsibilities Develops specifications for systems design, database structures, data capture forms, data conversion procedures, data validation and correction, database query, and reporting procedures

Implements information systems through the use of database management systems, statistical packages, GUI, object-oriented, high level programming languages and standard utilities

Provides technical guidance to software designers and others assigned to work on application development tasks

Education Bachelor’s Degree in Computer Science, Engineering or related field. As a substitute, practical equivalency is defined as a combination of extensive hands-on experience (a minimum of 4 years) in computer programming, design, or analysis.

Senior Systems Engineer I Responsibilities Performs systems engineering planning, performance management, capacity planning, testing, validation, benchmarking, and information engineering.

Develops staffing for systems engineering management plan.

Supports Senior Systems Engineer, as required.

Analyzes and develops technical documentation detailing the integration and system performance.

Coordinates the activities of Systems Engineers and Jr. Systems Engineers assigned to specific systems engineering projects.

May perform other duties as assigned.

Education Bachelor’s Degree; MS Degree accounts for one (1) year of IT experience.

Experience Three (3) years of IT experience with two (2) years of computer systems analysis and coding.

Senior Technical Expert

Responsibilities Provide expert, independent services and leadership in specialized technical areas.

Resolves problems, which require an intimate knowledge of the related technical areas.

Applies principles and methods of the subject matter to specialized solutions.

Experience Six (6) years of experience in the field.

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Software Design Engineer III

Responsibilities Designs, modifies, develops, writes and implements software programming applications.

Participates in the testing process through test review and analysis, test witnessing and certification of software.

Education Bachelor’s Degree

Experience Four (4) to six (6) years of experience in the software design or related field.

Software Engineer I

Responsibilities Designs, modifies, develops, writes and implements software programming applications.

Participates in the testing process through a test review and analysis, test witnessing and certification of software.

Relies on instructions and pre-established guidelines to perform functions of job.

Works under immediate supervision.

Primary job functions do not typically require exercising independent judgment.

Typically reports to a manager.

Education Requires a Bachelor’s Degree in a related area.

Experience Requires 0-2 years’ experience in the field or a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field.

Software Test Engineer I

Responsibilities Evaluates, recommends, and implements automated test tools and strategies.

Develops, maintains and upgrades automated test scripts and architectures for application products.

Writes, implements, and reports status for system test cases for testing.

Analyzes test cases and provides regular progress reports.

Relies on instructions and pre-established guidelines to perform the functions of the job.

Works under immediate supervision.

Typically reports to a supervisor or manager.

Education Bachelor’s Degree in area of specialty

Experience 0-2 years of experience in the field or related area. Has knowledge of commonly used concepts, practices and procedures within a particular field.

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Software Test Engineer II

Also writes, implements, and reports status for system test cases for testing.

Analyzes test cases and provides regular progress reports.

Relies on limited experience and judgment to plan and accomplish goals.

Performs a variety of tasks.

Works under general supervision.

A certain degree of creativity and latitude is required.

Typically reports to a supervisor or manager.

Education Bachelor’s Degree in area of specialty;

Experience 2-4 years of experience in the field or related area. Familiar with standard concepts, practices, and

Software Test Engineer IV

Also writes, implements, and reports status for system test cases for testing.

Analyzes test cases and provides regular progress reports.

Relies on years of experience and judgment to plan and accomplish goals.

Has functioned as a test lead on many projects.

Performs a variety of tasks as the test lead spanning multiple projects.

Works under general supervision.

A certain degree of creativity and latitude is required.

Typically reports to a supervisor or manager.

Education Bachelor’s Degree in area of specialty;

Experience 6+ years of experience in the field or related area. Familiar with standard concepts, practices, and

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Systems Administrator l

Responsibilities Installing operating system software, patches and upgrades.

Analyzing, troubleshooting, and resolving system hardware, software and networking issues.

Configuring, optimizing, fine-tuning, and monitoring operating system software and servers.

Performing system backups and recovery.

Conduction server builds.

Typically reports to an operations manager.

Education Bachelor’s Degree or an Associate’s Degree or a Technical Training Certificate.

Experience Three (3) years total IT experience with one (1) year experience in system administration.

Possesses strong problem-solving, analytical and communication skills.

System Analyst II

Responsibilities Translates user’s requirements into programmer tasks

Designs and develops programs and databases

Integrates existing software systems

Tests the system

Develops and presents training materials

Provides software configuration control and documentation.

Education Bachelor of Science or Bachelor of Arts degree in information systems management, engineering or computer science from an accredited college or university is required. As a substitute, practical equivalency is defined as a combination of extensive hands-on experience (a minimum of 4 years) in computer programming, design, or analysis.

Experience Must have at least four (4) years of experience in computer field

Must have demonstrated ability to design, develop, install, and maintain information systems for significant business data processing applications.

Must have the ability to translate requirements into programmer tasks, design and develop programs and databases, integrate existing software systems, test system, develop and present training material and provide software configuration control and documentation.

At least three (3) years of experience implementing information systems through the use of database management systems, statistical packages, GUI, object-oriented, high-level programming languages, standard utilities and job control language.

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Team Leader II

Responsibilities Planning, designing, building, and implementing information systems using structured systems development methodologies.

Supervise the application programming or system testing of information systems.

Responsible for developing detailed program and performance code reviews and ensuring of those plans, and…