MAS - Hventure LLC - 47QTCA21D0067

GENERAL SERVICES ADMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system.

The INTERNET address for GSA Advantage!® is GSAAdvantage.gov.

SCHEDULE TITLE: Multiple Award Schedule (MAS)

Large Category: Information Technology (Code F) SPECIAL ITEM: 54151S Information Technology Professional Services FSC/PSC Code DA01

Large Category: Miscellaneous (Code G) SPECIAL ITEM: OLM Order-Level Materials (OLM)

Contract number: 47QTCA21D0067

For more information on ordering from Federal Supply Schedules click on the FSS Schedule button at fss.gsa.gov.

Contract Period: March 5, 2021 – March 4, 2026 Option Periods not yet exercised by GSA in accordance with I-FSS-163:

Option Period 1: March 5, 2026 – March 4, 2031 Option Period 2: March 5, 2031 – March 4, 2036 Option Period 3: March 5, 2036 – March 4, 2041

HVenture, LLC 2600 Park Tower Drive, Suite 1000, Vienna, VA 22180-7370

703-204-0090 (phone) 703-204-4782 (fax) contracts@hventurellc.com

Price list current through Mod PO-0001 dated 3/5/2021 and A815 dated 3/8/2021

CONTRACTOR’S ADMINISTRATION SOURCE:

Lindsay Donohue, Sr. Contracts Administrator

2600 Park Tower Drive, Suite 1000, Vienna, VA 22180 703-204-0090 x282 (phone) 703-204-4782 (fax)

E-Mail: contracts@hventurellc.com

BUSINESS SIZE:

Small

Small Disadvantaged Business Native Hawaiian Organization

Prices Shown Herein are Net (discount deducted) file://prodnetapp01-b/production%20shares/contracts/Proposals/2019/01%20-%20ASO/P19-01-003,%20HGSNet%20IT%20Schedule%2070/Clarification1/GSAAdvantage.gov mailto:contracts@hventurellc.com mailto:contracts@hventurellc.com

Contents

CUSTOMER INFORMATION:

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT) PROFESSIONAL

SERVICES (SPECIAL ITEM NUMBER 54151S)

TERMS AND CONDITIONS APPLICABLE TO PURCHASE OF ORDER-LEVEL MATERIALS (OLMs)

(SPECIAL ITEM NUMBER OLM)

Allowable Substitutions of Education and Experience Applicable to 54151S

GSA MAS LABOR CATEGORIES – SIN 54151S

Service Contract Labor Standards (SCLS)

GSA MAS PRICE LIST – SIN 54151S

CONTRACT NO: 47QTCA21D0067

Updated 03.10.2021 Page 3 of 36

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN SIN DESCRIPTION Service Description Page Awarded Price Page 54151S(s) IT Professional Services 11 30 OLM Order Level Materials 7 n/a

Cooperative Purchasing (RC) and Disaster Recovery Purchasing (STLOC) are available.

1b. LOWEST PRICED ITEM: See Price list

1c. HOURLY RATES: See Price list (includes discount and IFF)

2. MAXIMUM ORDER*: SIN 54151S $500,000 per order SIN OLM $250,000 per order

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100

4. GEOGRAPHIC SCOPE OF CONTRACT: Domestic and overseas delivery

5. POINT(S) OF PRODUCTION: N/A for SERVICES

6. DISCOUNT FROM LIST PRICES: Negotiated discount has been applied and the IFF has been added.

7. QUANITY DISCOUNT(S): NONE

8. PROMPT PAYMENT TERMS: Net 30 days. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9.a Government Purchase Cards are accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards are accepted above the micro-purchase threshold. Contact contractor for limit.

10. FOREIGN ITEMS: N/A

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11a. TIME OF DELIVERY: 30 days or Negotiated at the task order level.

11b. EXPEDITED DELIVERY: Items available for expedited delivery are noted in this price list or negotiated at the task order level.

11c. OVERNIGHT AND 2-DAY DELIVERY: Overnight and 2-day delivery are available. Contact the

Contractor for rates.

11d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: Destination

13a. CONTRACTOR’S ORDERING ADDRESS AND PAYMENT INFORMATION:

The following telephone number(s) can be used by ordering agencies to obtain technical and/or ordering assistance:

13b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase Agreement (BPA’s) are found in Federal Acquisitions Regulation (FAR) 8.405- 3.

Ordering/Payment Address and Information:

HVenture, LLC 2600 Park Tower Drive, Suite 1000 Vienna, VA 22180-7370

Attn: Jeffrey D. Abish Program Manager contracts@hventurellc.com Fax Number: 703-204-4782

Technical Information & Ordering Assistance:

Mr. Jeffrey D. Abish 703-204-0090 x107 contracts@hventurellc.com

Ms. Lindsay Donohue 703-204-0090 x282 contracts@hventurellc.com

Updated 03.10.2021 Page 5 of 36

14. PAYMENT ADDRESS: See 13a.

15. WARRANTY PROVISION: Contractor’s Standard Commercial Warranty

16. EXPORT PACKING CHARGES: N/A

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE (any thresholds above the micro-purchase level): Contact Contractor

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE):

N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND

ANY DISCOUNTS FROM LIST PRICES (IF APPLICABLE): N/A

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants): N/A

24b. Section 508 Compliance for Electronic and Information Technology (EIT): Compliant.

The EIT standard can be found at: www.Section508.gov/.

25. DUNS NUMBER: 117039618 and CAGE Code: 8B1Q3

26. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM)

DATABASE: Contractor has an Active Registration in the SAM database.

http://www.section508.gov/

Updated 03.10.2021 Page 6 of 36

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT) PROFESSIONAL

SERVICES (SPECIAL ITEM NUMBER 54151S)

54151S IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion and implementation support; network services, data/records management, and testing.

1. Organizational Conflicts Of Interest

a. Definitions.

"Contractor" means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

"Contractor and its affiliates" and "Contractor or its affiliates" refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An "Organizational conflict of interest" exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor's or its affiliates' objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

2. Services Performed

a. All services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

b. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

c. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

3. Travel. Any Contractor travel required in the performance of services must comply with the Pub. L. 99-234 and FAR Part 31.205-46, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel.

4. Warranty

- Unless otherwise specified in this contract, the Contractor's standard commercial warranty as stated in the contract's commercial pricelist will apply to this contract.

- The Contractor's commercial guarantee/warranty shall be included in the Commercial Supplier Agreement to include Enterprise User License Agreements or Terms of Service (TOS) agreements, if applicable.

- Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

5. Description of IT Professional Services and Pricing

Please refer to the labor category descriptions and pricing incorporated into this GSA Pricelist.

Updated 03.10.2021 Page 7 of 36

Software Development/Support/Operation Services All system development life cycle that software Support/services

- Analysis - Customization

- Maintenance - Planning

- Training - Design

- Project Management - Programming

- Database Management - Home Page Development

Network Development/Support/Operation Services All network design, installation, operation, and user support services

- Internet Access

- Analysis - Planning

- Administration - Management

- Design - Engineering

- Integration - Installation

- Training - Maintenance

- Project Management - Security/Firewalls

Help Desk Support Services All on-site support for technical staff and end users

- Premise Monitoring - Remote Monitoring

- Troubleshooting - Analysis

- Resolution End - User Support

- Installation - Integration

- Operation - Management

- Project Management - Training

Resource and Facility Management Services All Support services for operation, maintenance management for computer facilities

- Operation - Diagnostics

- Resolution - Project Management

- Data Back-Up/Recovery - Performance Measurement and Monitoring

Documentation Services All technical writing, editing, and desktop publishing support services

- Preparation and Maintenance - Clerical and Administrative Tasks of User and Reference Manuals - Editorial Service

- Data Entry - Graphic Specialist

- Data Conversion - Project Management

Multimedia Services All multi-media production services in support of custom training requirements

- Production Planning - Directing

- Editing/Scripting - Media Conversion and Duplication

- Filming - CD-ROM Mastering

TERMS AND CONDITIONS APPLICABLE TO PURCHASE OF ORDER-LEVEL MATERIALS (OLMs) (SPECIAL

ITEM NUMBER OLM)

OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level.

Since OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs.

Updated 03.10.2021 Page 8 of 36

OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies and services necessary to support individual task or delivery orders placed against a Schedule contract or BPA. Using this new procedure, ancillary supplies and services not known at the time of the Schedule award may be included and priced at the order level.

OLM SIN-Level Requirements/Ordering Instructions:

OLMs are:

- Purchased under the authority of the FSS Program

- Unknown until an order is placed

- Defined and priced at the ordering activity level in accordance with GSAR clause 552.238-115 Special Ordering

Procedures for the Acquisition of Order-Level Materials. (Price analysis for OLMs is not conducted when awarding the FSS contract or FSS BPA; therefore, GSAR 538.270 and 538.271 do not apply to OLMs)

- Only authorized for use in direct support of another awarded SIN.

- Only authorized for inclusion at the order level under a Time-and-Materials (T&M) or Labor-Hour (LH) Contract

Line Item Number (CLIN)

- Subject to a Not To Exceed (NTE) ceiling price

OLMs are not:

- "Open Market Items."

- Items awarded under ancillary supplies/services or other direct cost (ODC) SINs (these items are defined, priced, and awarded at the FSS contract level)

OLM Pricing:

- Prices for items provided under the Order-Level Materials SIN must be inclusive of the Industrial Funding Fee

(IFF).

- The value of OLMs in a task or delivery order, or the cumulative value of OLMs in orders against a FSS BPA awarded under an FSS contract, cannot exceed 33.33%.

The use of the Order Level Materials (OLM) SIN is limited to 59 OLM-eligible subcategories under the MAS program.

Supplies and/or services provided utilizing OLM authority must be acquired in direct support of an individual task or delivery order that is placed under an OLM-eligible subcategory as identified below:

1) Apparel

2) Audio Visual Products

3) Audio Visual Services

4) Awards

5) Background Investigations

6) Business Administrative Services

7) Compensation and Benefits

8) Document Services

9) Electronic Commerce

10) Environmental Services

11) Facilities Maintenance and Repair

12) Facilities Services

13) Facilities Solutions

14) Financial Services

15) Fire/Rescue/Safety/Environmental Protection

Equipment

16) Fitness Solutions.

17) Flags

18) Flooring

19) Fuel Management

20) Furniture Services

21) Healthcare Furniture

22) Household, Dormitory & Quarters Furniture

23) Human Resources

24) Identity Protection Services

25) Industrial Products

26) Industrial Products and Services Maintenance and Repair

27) IT Hardware

28) IT Services

29) IT Software

30) IT Solutions

31) IT Training

32) Language Services

33) Legal Services

34) Logistical Services

35) Machinery and Components

36) Mail Management

37) Marine and Harbor

38) Marketing and Public Relations

39) Medical Equipment

40) Miscellaneous Furniture

41) Musical Instruments

42) Office Furniture

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43) Office Management Maintenance and Repair

44) Office Services

45) Packaged Furniture.

46) Printing and Photographic Equipment

47) Protective Equipment

48) Records Management

49) Search and Navigation

50) Security Animals and Related Services

51) Security Services

52) Security Systems

53) Signs

54) Social Services

55) Structures

56) Technical and Engineering Services (non- IT)

57) Telecommunications

58) Testing Equipment

59) Training

NOTE: More information related to the Order Level Materials SIN is available at gsa.gov/mascategoryrequirements

Updated 03.10.2021 Page 10 of 36

Allowable Substitutions of Education and Experience Applicable to 54151S

The minimum education and experience will be met when the equivalencies in the tables below are considered.

Additional educational achievements in excess of requirements can be substituted for experience requirements:

Required Education Actual Education Additional Years of Experience Credited the Employee

MA/MS Ph.D. 4 BA/BS Ph.D. 6

BA/BS MA/MS 2

AA/AS BA/BS 2

Due to the availability or limitation of education, occasionally substitution of experience as referenced below for a professional labor type with additional years of experience will be provided per the approval of the federal agency acquiring the service.

Actual Education Required Education Additional Years of Experience

Needed for Educational Requirements Equivalency

HS/GED AA/AS 2

HS/GED BA/BS 4

HS/GED MA/MS 6

HS/GED Ph.D. No equivalency

AA/AS BA/BS 2

BA/BS MA/MS 2

BA/BS Ph.D. No equivalency

MA/MS Ph.D. 4

Updated 03.10.2021 Page 11 of 36

GSA MAS LABOR CATEGORIES – SIN 54151S

ITEM

NO.

54151S

LABOR CATEGORY

LABOR CATEGORY DESCRIPTION MINIMUM

EDUCATION

MINIMUM

YEARS OF

EXPERIENCE

1 Administrative

Assistant - Level 1 One year of experience in general office practices. Proficiency with word processing, spreadsheets, database, and other office software.

Conducts a variety of clerical and other administrative tasks for IT.

Types correspondence and other documents and forms as directed.

Maintains project files both manually and electronically. Maintains the calendar for the office staff. Plans and coordinates project meetings as directed. Makes travel arrangements for staff. Attends project meetings, recording meeting minutes and action items.

Assists in the development of project reports and briefing, including writing initial drafts for review from notes and verbal direction and providing graphical representation of project status. Prepares budget, cost, and other spreadsheets. Provides word processing support as needed for data conversion, records or data management, and nontechnical documentation.

Associates 1 year

2 Administrative Assistant - Level 2

Three years of experience in general office practices. Proficiency with word processing, spreadsheets, database, and other office software for IT.

Conducts a variety of clerical and other administrative tasks. Types correspondence and other documents and forms as directed.

Maintains project files both manually and electronically. Maintains the calendar for the office staff. Plans and coordinates project meetings as directed. Makes travel arrangements for staff. Attends project meetings, recording meeting minutes and action items.

Assists in the development of project reports and briefing, including writing initial drafts for review from notes and verbal direction and providing graphical representation of project status. Prepares budget, cost, and other spreadsheets. Provides word processing support as needed for data conversion, records or data management, and non-technical documentation. May supervise the activities of other administrative personnel.

Bachelors 3 years

3 Application Developer - Level 1

One year of technical experience designing, implementing and maintaining software applications. Must have background in one or more of the following: database analysis, administration, design and development, client-server architectures, Web-enabled applications and graphics design.

Participates in all phases of the software development life cycle including the design, development, integration, testing and implementation phases. Performs quality assurance and technical review activities. Assists in the resolution of end-user software problems. Works with management and end-user groups to identify requirements for future product enhancements. Develops technical documentation, end-user documentation and training materials.

BA/BS in Computer Science or a related field.

Bachelors 1 year

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54151S

LABOR CATEGORY

LABOR CATEGORY DESCRIPTION MINIMUM

EDUCATION

MINIMUM

YEARS OF

EXPERIENCE

4 Application

Developer - Level 2 Three years of technical experience designing, implementing and maintaining software applications. Must have background in one or more of the following: database analysis, administration, design and development, client-server architectures, Web-enabled applications and graphics design.

Participates in all phases of the software development life cycle including the design, development, integration, testing and implementation phases. Performs quality assurance and technical review activities. Assists in the resolution of end-user software problems. Works with management and end-user groups to identify requirements for future product enhancements. Develops technical documentation, end-user documentation and training materials.

BA/BS in Computer Science or a related field.

Bachelors 3 years

5 Application Developer - Level 3

Five years of technical experience designing, implementing and maintaining software applications. Must have background in one or more of the following: database analysis, administration, design and development, client-server architectures, Web-enabled applications and graphics design.

Participates in all phases of the software development life cycle including the design, development, integration, testing and implementation phases. Performs quality assurance and technical review activities. Assists in the resolution of end-user software problems. Works with management and end-user groups to identify requirements for future product enhancements. Develops technical documentation, end-user documentation and training materials.

Senior level developers may be used to direct the activities of other developers. BA/BS in Computer Science or a related field.

Bachelors 5 years

6 Business Analyst - Level 1

Provide expertise in business process and system analysis, design, improvement, and implementation efforts and in translating business process needs into technical requirements. Provide expertise in change management and training support. Provide organizational and strategic planning for a wide variety of technical and functional environments. Provide expertise in, but not limited to, Configuration Management, Strategic Planning, Knowledge Management, Business Analysis and Technical Analysis. Training and/or certification concentration would include ITIL, SixSigma and/or PMI or similar training.

Associates 2 years

7 Business Analyst - Level 2

Assist in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. Assess the operational and functional baseline of an organization and its organizational components, and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed. Typical areas addressed include Human Resources, Finance, Supply, and operations. Identify information technology inadequacies and/or deficiencies that affect the functional area’s ability to support/meet organizational goals. Support the development of functional area strategies for enhanced IT.

Bachelors 3 years

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54151S

LABOR CATEGORY

LABOR CATEGORY DESCRIPTION MINIMUM

EDUCATION

MINIMUM

YEARS OF

EXPERIENCE

8 Business Analyst -

Level 3 Assist in applying common best practices for the industry to the customer using a knowledge base to create conceptual business models and to identify relevant issues and considerations in selecting application software packages. Assess the operational and functional baseline of an organization and its organizational components, and help to define the direction and strategy for an engagement while ensuring the organizational needs are being addressed. Typical areas addressed include Human Resources, Finance, Supply, and operations. Identify information technology inadequacies and/or deficiencies that affect the functional area's ability to support/meet organizational goals. Generate functional area strategies for enhanced IT operations in a cross-functional area mode throughout the organization. Participate in account strategy sessions, strategic assessments and design reviews to validate enterprise approach and associated work products, such as ERP implementations coordinating the resolution of highly complex problems and tasks.

Bachelors 5 years

9 Chief Information Security Officer

Responsible for determining enterprise information security standards. Develop and implements information security standards and procedures. Provide tactical information security advice and examining the ramifications of new technologies. Ensure that all information systems are functional and secure. 10 years of experience with BA/BS or 3 years of experience with MA.

Bachelors 10 years

10 Communications Specialist

Analyze network characteristics (e.g., traffic, connect time, transmission speeds, packet sizes, and throughput) and recommend procurement, removals, and modifications to network components.

Design and optimize network topologies and site configurations. Plan installations, transitions, and cutovers of network components and capabilities. Coordinate requirements with users and suppliers.

Training and/or certification concentration would include ITIL and/or PMI or similar training.

Bachelors 3 years

11 Computer Specialist

- Level 1

1 year of technical experience with microcomputers, DOS and Windows operating systems, office application suites (including word processors, spreadsheets, presentation applications and databases) and client-server applications.

Performs daily user support for hardware and software issues over the telephone and in person. Responds to user trouble tickets based on established service level agreements. Able to use common helpdesk software applications to track all aspects of trouble tickets, including histories and problem resolution information. Assists users with installation and configuration issues relating to supported software applications and standard hardware configurations as well as general network access.

Associates 1 year

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54151S

LABOR CATEGORY

LABOR CATEGORY DESCRIPTION MINIMUM

EDUCATION

MINIMUM

YEARS OF

EXPERIENCE

12 Computer Specialist

- Level 2 2 years of technical experience with microcomputers, DOS and Windows operating systems, office application suites (including word processors, spreadsheets, presentation applications and databases) and client-server applications.

Performs daily user support for hardware and software issues over the telephone and in person. Responds to user trouble tickets based on established service level agreements. Able to use common helpdesk software applications to track all aspects of trouble tickets, including histories and problem resolution information. Assists users with installation and configuration issues relating to supported software applications and standard hardware configurations as well as general network access.

Associates 2 years

13 Computer Specialist

- Level 3

Three years of technical experience with microcomputers, DOS and Windows operating systems, office application suites (including word processors, spreadsheets, presentation applications and databases) and client-server applications.

Performs daily user support for hardware and software issues over the telephone and in person. Responds to user trouble tickets based on established service level agreements. Able to use common helpdesk software applications to track all aspects of trouble tickets, including histories and problem resolution information. Assists users with installation and configuration issues relating to supported software applications and standard hardware configurations as well as general network access. Senior level specialists may be used to direct the activities of other specialists and handle escalated trouble tickets. BA/BS in Computer Science or a related field.

Associates 3 years

14 Computer Systems Analyst - Level 1

Analyze Health IT information requirements. Evaluate analytically and systematically problems of workflow, organization, and planning and assists Computer Systems Analyst Level 3 and Computer Systems Analyst Level 2 develop appropriate corrective action. Help develop plans for automated information systems from project inception to conclusion. Define the problem, and develop system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests. Under the supervision of a Computer Systems Analyst Level 3 or Computer Systems Analyst Level 2, coordinate closely with programmers to ensure proper implementation of program and system specifications. Develop, in conjunction with functional users, system alternative solutions.

Training and/or certification concentration would include ITIL, CompTIA and/or PMI or similar training.

Associates 3 years

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54151S

LABOR CATEGORY

LABOR CATEGORY DESCRIPTION MINIMUM

EDUCATION

MINIMUM

YEARS OF

EXPERIENCE

15 Computer Systems

Analyst - Level 2 Analyze and develop computer software possessing a wide range of capabilities, including numerous engineering, business, and records management functions. Develop plans for automated information systems from project inception to conclusion. Analyze user interfaces, maintain hardware and software performance tuning, analyze workload and computer usage, maintain interfaces with outside systems, analyze downtimes, and analyze proposed system modifications, upgrades and new COTS. Analyze the problem and the information to be processed. Define the problem, and develops system requirements and program specifications, from which programmers prepare detailed flow charts, programs, and tests.

Coordinate closely with programmers to ensure proper implementation of program and system specifications. Develop, in conjunction with functional users, system alternative solutions.

Bachelors 3 years

16 Computer Systems Analyst - Level 3

Provide technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, and for progress in accordance with schedules.

Coordinate with the Project and/or Program Manager to ensure problem solution and user satisfaction. Make recommendations, if needed, for approval of major systems installations. Prepare milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates, and end user representatives.

Provide daily supervision and direction to support staff.

Bachelors 5 years

17 Configuration Management Specialist

Provide configuration management planning. Describe provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulate the change process so that only approved and validated changes are incorporated into product documents and related software.

Bachelors 3 years

18 Data Modeler Develop and implement advanced data management systems designed, or redesigned, to utilize new technology. Develop, code, test, and maintain database programs. Manages the flow of information between departments through the use of relational databases. Maintains data integrity by working to eliminate redundancy. Stays informed of the ways the organization uses its data. Knowledge of data and data formats, collaboration with multiple delivery teams ensure consistency and adherence to industry standards.

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54151S

LABOR CATEGORY

LABOR CATEGORY DESCRIPTION MINIMUM

EDUCATION

MINIMUM

YEARS OF

EXPERIENCE

19 Database

Administrator - Level 1

One year of technical experience in developing and administering database management systems and/or enterprise data warehouses.

Experience should include: creating databases and table spaces;

creating and maintaining instances and schemas; evaluating logical data models and creating physical models; developing and conducting procedures for database backups and restores;

developing and documenting standard operating procedures for all DBA activities; writing, testing, implementing, and documenting stored procedures and triggers; designing, implementing and maintaining database security procedures. BA/BS in Computer Science or a related field.

Bachelors 1 year

20 Database Administrator - Level 2

Three years of technical experience in developing and administering database management systems and/or enterprise data warehouses.

Must have significant technical experience designing logical data models, implementing physical schema, and implementing and maintaining databases. Experience should include: creating databases and table spaces; creating and maintaining instances and schemas; evaluating logical data models and creating physical models; developing and conducting procedures for database backups and restores; developing and documenting standard operating procedures for all DBA activities; writing, testing, implementing, and documenting stored procedures and triggers;

designing, implementing and maintaining database security procedures. BA/BS in Computer Science or a related field.

Bachelors 3 years

21 Database Administrator - Level 3

Five years of technical experience in developing and administering database management systems and/or enterprise data warehouses.

Must have significant technical experience designing logical data models, implementing physical schema, and implementing and maintaining databases. Experience should include participation in all phases of the database development life cycle, including the data model design, physical schema implementation, application development, integration, testing, production operation, performance tuning, quality assurance, technical review, and assisting in the resolution of end-user problems. Must have demonstrated expertise and experience in designing and implementing security features for SQL and Oracle databases and for protecting data confidentiality in database management systems.

BA/BS in Computer Science or a related field.

Bachelors 5 years

22 Database Management Specialist - Level 1

Provide administrative support specifically dedicated to the requirements of the project team. Perform data entry, queries data research and reports generation activities. Knowledge of relational database environment. Training and/or certification concentration would include ITIL, SQL, Oracle or similar training.

Bachelors 3 years

23 Database Management Specialist - Level 2

Provide highly technical expertise in the use of DBMS. Evaluate and recommend available DBMS products to support validated user requirements. Define file organization, indexing methods, and security procedures for specific user applications. Test and assist in the implementation of changes or new database designs. Monitor database usage and statistics. Knowledge of relational database environment.

Bachelors 5 years

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54151S

LABOR CATEGORY

LABOR CATEGORY DESCRIPTION MINIMUM

EDUCATION

MINIMUM

YEARS OF

EXPERIENCE

24 Database

Management Specialist - Level 3

Manage the development of data base projects. Plan and budget staff and data base resources. When necessary, reallocate resources to maximize benefits. Prepare and deliver presentations on DBMS concepts. Provide daily supervision and direction to support staff.

Extensive knowledge of relational database environment.

Bachelors 8 years

25 Functional Analyst - Level 1

Analyze user needs to determine functional and cross-functional requirements. Perform functional allocation to identify required tasks and their interrelationships. Identify resources required for each task. Training and/or certification concentration would include ITIL, SixSigma, ISTQB Testing and/or PMI or similar training.

Bachelors 4 years

26 Functional Analyst - Level 2

Analyze user needs to determine functional and cross-functional requirements. Perform functional allocation to identify required tasks and their interrelationships. Identify resources required for each task. Provide daily supervision and direction to support staff.

Bachelors 3 years

27 Graphical User Interface Designer

Provide specialized expertise in the design and layout of graphical user interfaces, particularly, screen layouts and functionality for client-server applications (e.g. Microsoft Windows presentation screens). Conduct studies, testing and evaluation of screen prototypes for functionality, ease of use, efficiency, and accuracy.

Proficiency in Adobe Creative Suites especially Photoshop, Illustrator and After Effects with experience in digital design and animation.

Bachelors 2 years

28 Help Desk Manager Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems.

Bachelors 3 years

29 Help Desk Specialist Provide phone, email, web, and in-person support to users in the areas of email, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Training and/or certification concentration would include ITIL, HDI and/or CompTIA or similar training.

Associates 2 years

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30 Informatic

Specialist/ Bioinformatician

Provide high level expertise in the application of technology to areas of interest to government health organizations including Medical Informatics or Public Health Informatics; statistics, bio-statistics, mathematics; specific tools and data resources relevant to the federal health mission including SAS, Epi Info, etc.; applying sound quantitative data and methods to support deployment of resources for massive public health surveillance, prevention and intervention campaigns and related health activities. Provide expertise across a wide variety of IT areas as applied to public health, including information retrieval technology, decision science, web technology, data mining, expert systems, networking, public health science, and education. Provide expertise in the integration of a variety of heterogeneous public health information systems and databases the sharing and dissemination of public health information; in the interaction of information security technology and the requirements for privacy and confidentiality of public health data; in the application of the HIPAA regulations to the use of information technology in public health; in new areas of interest to public health including the information available from managed care organizations; with national and/or international standards development activities such as HL7, X12, W3C; and in the application of advanced scientific visualization technology to public health science and practice.

Bachelors 3 years

31 Information Engineer - Level 1

Apply business process improvement practices to re-engineer methodologies/principles and business process modernization projects. Apply, as appropriate, activity and data modeling, transaction flow analysis, internal control and risk analysis and modern business methods and performance measurement techniques. Assist in establishing standards for information systems procedures. Develop and apply organization-wide information models for use in designing and building integrated, shared software and database management systems and data warehouses. Construct sound, logical business improvement opportunities consistent with corporate Information Management guiding principles, cost savings, and open system architecture objectives. Training and/or certification concentration would include ITIL, Professional Engineering and/or CompTIA or similar training.

Bachelors 3 years

32 Information Engineer - Level 2

Apply an enterprise-wide set of disciplines for the planning, analysis, design and construction of information systems on an enterprise-wide basis or across a major sector of the enterprise. Develop analytical and computational techniques and methodology for problem solutions. Perform enterprise wide strategic systems planning, business information planning, business and analysis.

Perform process and data modeling in support of the planning and analysis efforts using both manual and automated tools; such as Integrated Computer-Aided Software Engineering tools. Apply reverse engineering and re-engineering disciplines to develop migration strategic and planning documents. Provide technical guidance in software engineering techniques and automated support tools. Provide daily supervision and direction to staff.

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EXPERIENCE

33 Information

Systems Training Specialist

Provide support for coordinating, developing, and delivering computer-related training to the user community. Provide second level support and coordinate training with help desks. Provide standards, services, and guidance on IT related training programs that are designed to enable government agency personnel to use information technologies and systems more productively. Services include the development, delivery, and/or coordination of training courses and materials that address specific agency needs. Possess thorough knowledge of appropriate hardware and software (ex. - PCs, Microsoft (MS) Windows, MS Office, and applications such as from SAP and Peoplesoft). Understand computer functions and related technical terminology and how they are applied in everyday business situations. Possess exceptional interpersonal skills and superior oral and written communication skills. Training and/or certification concentration would include ITIL, Vendor Specific and/or CompTIA or similar training.

Bachelors 4 years

34 IT Security Engineer

- Level 1

One year of experience in a cyber-security program covering information resources and activities.

General experience with network operations and security. Able to read and interpret logs from anti-virus software, intrusion detection software, and server operating system logs. Experience in a cyber-security program covering information resources and activities.

Bachelors 1 year

35 IT Security Engineer

- Level 2

Three years of experience in developing, maintaining, and enforcing a cyber-security program covering information resources and activities.

Experience should include performing research on system vulnerabilities, assisting developers in the design of secure applications, conducting system penetration studies, acquiring and implementing computer security incident response tools, monitoring networks to detect intrusions, briefing management and security personnel on the incidents, and using automated tools to perform network monitoring, intrusion detection, and reaction to incidents.

Experience should also include security hardware/software integration as well as a strong background in network security design or development. BA/BS in Computer Science or a related field.

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36 IT Security Engineer

- Level 3 Five years of experience in developing, maintaining, and enforcing a cyber-security program covering information resources and activities.

Experience should include independent assessment overview of the implementation of the policy and procedures associated with the enterprise system software, security on Windows and UNIX/Linux servers, and the analysis of security vulnerabilities identifying recommendations for the remedy of the particular environment.

Experience in developing and implementing policies, standards and guidelines covering data security, disaster recovery, continuity of operations, and contingency planning. BA/BS in Computer Science or a related field.

Bachelors 5 years

37 Network Administrator

Support the installation, implementation, troubleshooting, and maintenance of agency wide-area networks (WANs) and local-area networks (LANs). Assist in designing and managing the WAN infrastructure and any processes related to the WAN. Provide Production Support of the Network, including: day-to-day operations, monitoring and problem resolution client Networks.

Provide second level problem identification, diagnosis and resolution of problems. Support the dispatch of circuit and hardware vendors involved in the resolution process. Support the escalation and communication of status to agency management and internal customers. A working knowledge is desirable in various software systems and architectures, communications protocols: and network hardware devices. Training and/or certification concentration would include ITIL, Vendor Specific (Cisco etc.) and/or CompTIA or similar training.

Bachelors 4 years

38 Network Engineer - Level 1

One year of technical experience in the administration, configuration and maintenance of Local Area Networks and Wide Area Networks.

Performs duties associated with the design, testing and implementation of Local Area Networks and Wide Area Networks.

Provides technical support related to LAN/WAN activities and end user needs. Evaluates new technology and makes recommendations for implementation. Analyzes requirements for system upgrades and implementations including hardware/software resources, logistics and planning issues, testing and training. BA/BS in Computer Science or a related field.

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39 Network Engineer -

Level 2 Four years of technical experience in the design, testing, administration, configuration, implementation and maintenance of Local Area Networks and Wide Area Networks. Performs duties associated with the design, testing and implementation of Local Area Networks and Wide Area Networks. Provides technical support related to LAN/WAN activities and end user needs. Must be experienced in the design and integration of multiple network operating systems, protocols and topologies. Develops standardized procedures for LAN/WAN operation and associated documentation.

Evaluates new technology and makes recommendations for implementation. Analyzes requirements for system upgrades and implementations including hardware/software resources, logistics and planning issues, testing and training. BA/BS in Computer Science or a related field.

Bachelors 4 years

40 Network Engineer - Level 3

Six years of technical experience in the design, testing, administration, configuration, implementation and maintenance of Local Area Networks and Wide Area Networks. Holds a current Microsoft Certified Systems Engineer (MCSE), Certified Novell Engineer (CNE) or Cisco certification. Performs duties associated with the design, testing and implementation of Local Area Networks and Wide Area Networks. Provides technical support related to LAN/WAN activities and end user needs. Must be experienced in the design and integration of multiple network operating systems, protocols and topologies. Develops standardized procedures for LAN/WAN operation and associated documentation. Evaluates new technology and makes recommendations for implementation.

Analyzes requirements for system upgrades and implementations including hardware/software resources, logistics and planning issues, testing and training. Experienced engineers may be used for planning and to direct the activities of other engineers and technicians. BA/BS in Computer Science or a related field.

Bachelors 6 years

41 Network Installation Technician - Level 1

Conduct site surveys. Assess and document current site network configuration and user requirements. Design and optimize network topologies. Follow engineering plans and site installation Technical Design Packages. Develop installation schedules. Work with network installation team. Assist in the preparation of drawing and documenting configuration changes at each site. Prepare site installation and test reports. Training and/or certification concentration would include ITIL, Vendor Specific (Cisco, BCSI etc.)

and/or CompTIA or similar training.

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EXPERIENCE

42 Network Installation

Technician - Level 2 Organize and direct network installations on site surveys. Assess and document current site network configuration and user requirements.

Design and optimize network topologies. Direct and lead preparation of engineering plans and site installation Technical Design Packages.

Develop installation schedules. Mobilize network installation team.

Direct and lead preparation of drawings documenting configuration changes at each site. Prepare site installation and test reports.

Coordinate post installation operations and maintenance support.

Bachelors 3 years

43 Network Support Technician

Provide support to monitor, install and perform maintenance on personal computers, laptop computers, software, and networks.

Provide support in responding to system user requests for assistance. Provide support for on-the-spot diagnostic evaluations, implementation of corrections, and training users in proper operation of systems and programs. Provide support to: install and provide basic support for approved PC software; perform upgrades to all computer platforms, train office staff on computers, maintain logs and inventory of equipment repairs, assist in administering all computer platforms as directed and assist in resolving any operations problems. Support the agency LAN Administrator with server maintenance and administration. Require general knowledge of network products including, but not limited to, Novell, CISCO, and UNIX. Training and/or certification concentration would include ITIL, Vendor Specific (Cisco, BCSI etc.) and/or CompTIA or similar training.

Bachelors 1 year

44 Operations Manager

Manage computer operations. Ensure production schedules are met.

Ensures computer system…