MAS - Data Systems Integration Group, Inc. - 47QTCA21D0048

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: FSC Class:

Contract number: 47QTCA21D0048

Contract period: January 20, 2021 – January 19, 2026

Data Systems Integration Group, Inc.

485 Metro Place S Suite 101 Dublin, OH 43017

(614) 344-4600 Website: www.dsiginc.com

Contract administration source:

Chad Chalamalla 485 Metro Place s Suite 101 Dublin, OH 43017

(614) 327-7348 chas@dsig-inc.com

Business size: Small Disadvantaged Business

For more information on ordering, go to the following website: https://www.gsa.gov/schedules

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

Technical Writer $52.04

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Page 4

2. Maximum order: $500,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Domestic

5. Point(s) of production (485 Metro Place, Suite 101 S Dublin, OH 43017).

6. Discount from list prices or statement of net price. (discounts already deducted.)

7. Quantity discounts. None

8. Prompt payment terms. Net 30 days or other negotiated prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. To Be Determined at the Task Order level

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. To Be Determined at the Task Order level

10c. Overnight and 2-day delivery. To Be Determined at the Task Order level

10d. Urgent Requirements. To Be Determined at the Task Order level

11. F.O.B. point(s). Destination

12a. Ordering address(es). 4485 Metro Place, Suite 101 S Dublin, OH 43017

12b. Ordering procedures: See Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). 485 Metro Place, Suite 101 S Dublin, OH 43017

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g. contractor’s website or other location.) ICT accessibility standards can be found at: https://www.Section508.gov/.

Not Applicable

23. Unique Entity Identifier (UEI) number. NVXRRCVA2KW9

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM

Labor Category Descriptions

Labor categories descriptions

Job Title: Business Analyst I Minimum/General Experience:

3 – 5 years of relevant experience.

Functional Responsibility:

The Business Analyst 1 is responsible for participating on a team or individually, to perform the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. The various technical tiers of Legacy/Core and Emerging are dictated by the complexity of technical skills added to the roles below.

· Experience conducting Facilitated Workshops for requirements analysis.

· Experience creating workflows using formal notation such as the Business Process Modeling Notation (BPMN).

· Knowledge of formal requirements gathering methodologies.

· Experience developing Business Requirements - project initiation document, what the needed achievements will be, and the quality measures.

· Experience developing Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements.

· Experience developing User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated.

· Experience developing Quality-of-service (non-functional) requirements - are requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.

· Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.

· Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process.

· Strong organization and writing skills. Experienced developing graphic representations of complex business processes.

Minimum Education:

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field or equivalent experience in a technical or business discipline.

Job Title: Business Analyst II Minimum/General Experience:

6 years of relevant experience.

Functional Responsibility:

The Business Analyst 2 is responsible for participating sometimes on a team other times individually in the execution of the set of tasks and techniques used to work as a liaison among stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. The various technical tiers of Legacy/Core and Emerging are dictated by the complexity of technical skills added to the roles below.

· Hands on experience conducting Facilitated Workshops for requirements analysis.

· Ability to create workflows using formal notation such as the Business Process Modeling Notation (BPMN).

· Define and document formal requirements gathering methodologies.

· Develop Business Requirements - project initiation document, what the needed achievements will be, and the quality measures.

· Develop and document Functional requirements - describe what the system, process, or product/service must do in order to fulfill the business requirements.

Develop User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated.

· Develop Quality-of-service (non-functional) requirements - are requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.

· Experience developing Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.

· Experience developing Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process.

· Strong organization and writing skills. Experienced developing graphic representations of complex business processes.

· Develop documents such as Software Requirements Documentation (SRD and Users Manuals.

Minimum Education:

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field or equivalent experience in a technical or business discipline.

Job Title: Business Analyst III Minimum/General Experience:

6 – 7 years of relevant experience.

Functional Responsibility:

The Business Analyst 3 is responsible for leading the team and providing guidance and direction over a set group of tasks and techniques used to work as a liaison among stakeholders, end users and technical staff in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals. The various technical tiers of Legacy/Core and Emerging are dictated by the complexity of technical skills added to the tasks below.

· Conduct Joint Application Development (JAD) sessions with the end users and technical experts.

· Facilitate Workshops for requirements analysis.

· Oversee the team in creating workflows using formal industry standard tools, such as the Business Process Modeling Notation (BPMN).

· Gather and document formal requirements.

· Develop Business Requirements - project initiation document, what the needed achievements will be, and the quality measures.

· Develop Functional Requirements - Conduct white board sessions, create data flows, describe what the system, process, or product/service must do in order to fulfill the business requirements.

· Develop User (stakeholder) requirements - are a very important part of the deliverables, the needs of the stakeholders will have to be correctly interpreted. This deliverable can also reflect how the product will be designed, developed, and define how test cases must be formulated.

· Develop Quality-of-service (non-functional) requirements - are requirements that do not perform a specific function for the business requirement but are needed to support the functionality. For example: performance, scalability, quality of service (QoS), security and usability.

· Develop Report Specifications - define the purpose of a report, its justification, attributes and columns, owners and runtime parameters.

· Define and develop Requirements Traceability Matrix - a cross matrix for recording the requirements through each stage of the requirements gathering process.

· Utilize and maintain strong organizational and writing skills. Expert in developing graphic representations of complex business processes.

· Develop documents such as Software Requirements Specifications (SRS) and Users Manuals.

· Participate in Training sessions as well as development of training documentation.

Minimum Education:

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field or equivalent experience in a technical or business discipline.

Job Title: Business Subject Matter Expert (SME) Minimum/General Experience:

10 years of relevant experience.

Functional Responsibility: The Senior Business Subject Matter Expert brings proven experience from related businesses or organizations as well as system integration and technology experience. They consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data, and analyze problems to advise and make recommendations on business and technical solutions based on hands-on experience solving similar business problems. They can utilize knowledge of theory, principles, or technology of specific discipline or field of specialization.

· Consult with executive-level stakeholders to define business need or problem; conducts research, performs studies and surveys to obtain data; and analyzes problems to advise

· on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization.

· Require knowledge in computer programming and other related technical fields as well as extensive experience in a particular business or industry subject matter.

· Conduct study or survey on need or problem to obtain data required for solution.

· Analyze data to determine solution, such as installation of alternate methods and procedures, changes in processing methods and practices, modification of machines or equipment, or redesign of products or services.

· Advise client or department heads on alternate methods of solving need or problem or recommends specific solution.

· Require experience providing consulting services to governmental entities.

· May be designated according to field of business and technical specialization.

Minimum Education:

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field or equivalent experience in a technical or business discipline.

Job Title: Database Administrator (DBA) Minimum/General Experience:

5 - 7 years of relevant experience.

Functional Responsibility:

The Database Administrator (DBA) is responsible for data analysis and database management. Database Administrators typically are involved in maintenance, enhancement, designing of data dictionaries, physical and logical database models, and performance tuning. Database Administrators have a range of skills and knowledge of the utilities and production tools used for data storage management to support the Application Team.

· Skilled data dictionary analysis and design and data model analysis design.

· Maintain central data repository.

· Experience and knowledge in supporting application system development life cycle.

· Responsible for data dictionary backup and recovery.

· Responsible for definition of standards of data dictionaries.

· May program dictionary analysis and maintenance software.

· Perform performance tuning.

· Monitor database performance and space requirements.

· Schedule and monitor end of day data warehousing jobs.

· Assist in coordinating software releases.

· Communicate accurate and useful status updates.

· Manage and report time spent on all work activities.

· Follow quality standards.

· Ability to work in a team environment.

Complete assigned tasks.

· Strong communication skills; both written and spoken.

Minimum Education:

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field or equivalent experience in a technical or business discipline.

Job Title: Product Specialist III Minimum/General Experience:

3-10+ years of relevant experience

Functional Responsibility:

The Product Specialist (PS) is the experienced for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. The Product Specialist requires significant to expert experience and skills in the product supported. The Product Specialist will usually also have significant experience in the operating environment(s) (e.g., HP/UX, NT, MVS, etc.) on which the product is implemented. If the product is one that was internally developed, the supporting PS should also have most of the skills of a Programmer.

· Make sound recommendations on functional and technical improvements to the product.

· Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.

· Perform impact analyses on production fixes and enhancements to establish priorities.

· Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.

· Provide effective on-site product support as needed.

· Accurately sets severity of identified defects.

· Provide input to training and / or documentation materials regarding latest technical and functional design changes.

· Document all work for future reference.

· Follow quality standards.

· Analytical and customer service skills.

· Communicate accurate and useful status updates.

· Ability to work in a team environment.

· Complete assigned tasks.

· Strong communication skills; both written and spoken

· Actively contribute as an expert or actual designer.

· Provide accurate estimates for design and programming efforts for system changes and enhancements.

· Effectively lead product tests and trials.

· Identify appropriate business examples to illustrate key concepts / features.

· Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team.

Develop contingency plans as necessary.

· Apply specific expertise to ensure that products meet defined customer objectives.

· Anticipate and resolve issues specific to the team.

· Determine time estimates and schedule for own work and resolve issues in a timely manner.

· Identify and track issues, risks and action items.

· Demonstrate expertise in teaching / conveying technical and / or functional courses / concepts.

· Develop appropriate work programs / budgets and use to effectively schedule tasks / assignments.

Development and design using software applications designed using languages and products that are in higher demand sometimes using N-Tier and Web Architecture

· Deliver support and design for industry specific applications that require integration with statewide systems or applications.

· Interact with executive level business users or technical experts.

· Provide direct technical expertise to applications involving national security, governmental consolidation.

Minimum Education:

Master’s degree in computer science or equivalent

Job Title: Product Specialist V Minimum/General Experience:

8-10+ years of relevant experience

Functional Responsibility:

The Product Specialist (PS) is the expert for a technical development or execution environment product or set of products. The primary responsibility of a Product Specialist is to ensure the availability and facilitate the productive use of a product for Application Teams or end users. The Product Specialist may own part of a product, all of one, or several products depending on the nature of the product(s) and their use. The Product Specialist requires significant expert experience and skills in the product supported. The Product Specialist will usually also have significant experience in the operating environment(s) (e.g., HP/UX, NT, MVS, etc.) on which the product is implemented. If the product is one that was internally developed, the supporting PS should also have most of the skills of a Programmer. The Product Specialist is responsible for collaborating with Technical Architecture Specialist, System Specialists, Programmers and vendors to ensure and enhance the use of the product and effect migration to new versions of a product.

· Make sound recommendations on functional and technical improvements to the product.

· Analyze the functional and technical impact of product planning decisions.

· Develop appropriate functional and usability standards for products.

· Track and document expected volume and type of use of the product.

· Participate in product design reviews to verify that design meets quality standards and functional/technical requirements.

· Perform impact analyses on production fixes and enhancements to establish priorities.

· Provide basic product support and provide accurate and complete answers to detailed product questions in a timely manner.

· Provide effective on-site product support as needed.

· Accurately sets severity of identified defects.

· Provide input to training and / or documentation materials regarding latest technical and functional design changes.

· Document all work for future reference.

· Review the system test approach and conditions used as the basis for detailed test scenarios.

· Follow quality standards.

· Analytical and customer service skills.

· Communicate accurate and useful status updates.

· Ability to work in a team environment.

· Complete assigned tasks.

· Strong communication skills; both written and spoken

· Actively contribute as an expert or actual designer.

· Coordinate product design reviews to verify that design meets quality standards and functional/technical requirements.

· Provide accurate estimates for design and programming efforts for system changes and enhancements.

· Coordinate enhancements to business and logical data models with database administration to make the appropriate changes to the physical data model.

· Confirm that technical architecture will support all changes required by product enhancements.

· Effectively lead product tests and trials.

Identify appropriate business examples to illustrate key concepts / features.

· Anticipate, identify, track and resolve issues and risks affecting own work and work of the Application Team.

Develop contingency plans as necessary.

· Apply specific expertise to ensure that products meet defined customer objectives.

· Anticipate and resolve issues specific to the team.

· Determine time estimates and schedule for own work and resolve issues in a timely manner.

· Identify and track issues, risks and action items.

· Demonstrate expertise in teaching / conveying technical and / or functional courses / concepts.

· Develop appropriate work programs / budgets and use to effectively schedule tasks / assignments.

· Identify improvements to project standards to achieve high quality services / products.

Development and design using software applications designed using languages and products that are in higher demand sometimes using N-Tier and Web Architecture

· Deliver support and design for industry specific applications that require integration with statewide systems or applications.

· Interact with executive level business users or technical experts.

· May function as a niche SME.

· Provide direct technical expertise to applications involving national security, governmental consolidation.

· May be responsible for functioning as the Technical SME on an enterprise-wide system.

· Responsible for implementations of products/services that involve significant State and/or federal oversight.

Master’s degree in computer science or equivalent

Job Title: Programmer Analyst Minimum/General Experience:

3- 5 years of relevant experience

Functional Responsibility:

The Programmer Analyst is an expert applying system solutions to business problems through the design and programming of automated systems. Configures, analyzes, designs, develops, and maintains program codes and applications to support business processes and functions. Works on elements of large, complex installations. Performs all aspects of programming assignments and assists with systems design.

· Applies knowledge and experience with technology and application development methodologies to perform basic systems analysis techniques, testing, debugging, file design and storage.

Develop custom scripts and applications based on our project priority list, test applications regularly, create software patches for older platforms and perform routine maintenance on all of our legacy systems.

· Works on elements of large, complex installations. Performs all aspects of programming assignments and assists with systems design.

· Develop and distribute support documentation for applications and software patches created in-house

· Respond to all support ticket requests within the time frame outlined in our IT support policies.

· Update and maintain the company website and intranet site.

· Monitor the creation of new network support documentation for accuracy and value as a user resource.

· Migrate current internal and Internet-based applications from platforms such as ASP to current platforms.

· Strong background in SQL Server, SSRS, ASP.Net and HTML

· Effectively communicate orally and in writing to developers, business analyst and stakeholders at all levels.

· Develop technical system related documentation.

Minimum Education:

Bachelor’s Degree in Computer Science, Information Systems, or another related field. Or equivalent work experience.

Job Title: Programmer IV Minimum/General Experience:

7 - 9+ years of relevant experience.

Functional Responsibility:

The Programmer 4 (PR) is a Senior Programmer with the ability and expectation to provide direction and guidance to more junior programmers in conducting analysis, design, coding, component and assembly testing of all application code assigned by the Technical Manager on the Application Team. Programmers typically are involved in maintenance (including production support), enhancement and development work. Programmers have a range of skills and knowledge of the technologies used and applications supported by the Application Team. The Programmer works with the Functional Architect and Technical Architecture Specialist on an as needed basis to ensure that design and code meets customer requirements.

· Code enhancement and development programs and/or required fixes to production problems using the functional and technical programming standards.

· Test enhancement and development programs.

· Participate in structured code reviews / walkthroughs.

· Execute all required process steps.

· Create and provide content for operational documentation to Technical Writers.

· Utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement an application.

· Research problems before approaching the Team Lead or Functional Architect for assistance.

· Limited functional knowledge.

· Follow quality standards.

· Support installation of application releases into production as directed.

· Communicate accurate and useful status updates.

· Ability to work in a team environment.

· Complete assigned tasks.

· Strong communication skills; both written and spoken.

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field or equivalent experience in a technical

Job Title: Project Manager III Minimum/General Experience:

7 plus years of relevant experience.

Functional Responsibility: The Project Manager (PM) directs, controls, administers, and regulates an enhancement or development program. The Project Manager is the individual ultimately responsible to the agency. The Program Manager’s primary responsibility is to drive the entire effort from start to finish. The Project Manager must ensure that the program is completed on schedule and that the final product meets the business, technical, and established quality requirements. The difference between a PM1, PM2, and PM3 will depend on the size of the project, and the breadth and scope of the project.

· Responsible for the development of estimates for the enhancement or development effort in planning, analysis, design, construction, testing, and implementation.

· Accountable for delivery of all work tasks identified in the program plan.

· Responsible for the capture and reporting of required program management metrics.

· Adjust and revise estimates when necessary.

· Ensure all changes to scope follow processes and are documented.

· Ensure new estimates are approved by the client and agreed upon.

· Adjust and revise estimates when necessary.

· Manage, and track the program progress against the program plan.

· Monitor project milestones and phases to ensure the project is on schedule. Take corrective actions if a project begins to slip its schedule. repares status reports on a periodic basis for program team, team leads, group leads, and program manager and appropriate stakeholders.

Plan, organize, prioritize, and manage multiple work efforts across application teams.

· Develop the detailed program plan for the enhancement or development effort

· Accountable for the final program management evaluation review with stakeholders for approval upon program completion.

· Responsible to tailor and baseline all program templates.

· Accountable to schedule or monitor status reviews, peer reviews, program management inspections, and software quality assurance work product and process reviews with the appropriate designated resources.

· Notify team leads of project timelines, milestones, phases, work requests target dates, and approved executable work package.

· Communicate and work with users and clients as necessary.

· Coordinate and present proposals to agencies as necessary.

· Analyze and distribute reports on program metrics associated with work items related to improvement measures.

· Ensure processes and activities are followed.

· Accountable for the approval and sign-off of the program plan with customer representatives, such as portfolio managers, and all affected program stakeholders.

· Accountable for management of scope for the program and gaining agreement and approval of scope changes with customer representatives and affected stakeholders.

· Build and maintain relationships with key stakeholders and customer representatives.

· Direct work planning and scheduling design work.

· Manage and track the program progress against the program plan.

· Serve as the primary point of contact for all program-related issues and resolution of issues.

· Coordinate and present proposals to agencies as necessary.

· Identify and manage program risk and develops risk mitigation strategies, track to closure.

· Ensure team leads adjust and revise estimates when necessary.

· Anticipate issues and proactively address them. Resolve conflicts with sensitivity and tact.

· Coordinate the establishment of program standards and program specific procedures with team leads.

· Responsible for project compliance with standards and procedures.

· Responsible for the capture and reporting of required program management metrics.

· Responsible to tailor and baseline all program templates.

· Develop and facilitate achievement of program service commitments and performance metrics.

· Ensure that tasks provide value and support the strategic direction of the program and meet service commitments, conduct reviews with agencies.

· Accountable for the final program management evaluation review with stakeholders for approval upon program completion.

· Communicate effectively with customers and software / hardware suppliers supporting the State as appropriate.

· Identify and track issues.

· Balance workload with program members’ capacity.

· Communicate to team members how their work assignments relate to and help achieve program objectives.

· Plan program specific training and orientation needs.

· Accountable for activities with excess delivery cycles of 8 to 12 months.

Minimum Education:

Bachelor’s degree in Computer Science, Information Systems, Engineering, Business, or a related field or equivalent experience in a technical or business discipline. PMP certification.

Job Title: Quality Assurance Specialist II Minimum/General Experience:

4-5 years software development, testing, and project management

Functional Responsibility:

· Independently conduct software quality phase end review activities (work product and process) for each software project and produce the required quality assurance reports, as specified in the project's quality assurance plan.

· Ensure the software development process followed by the project teams is compliant with approved tailored processes.

· Review and check project’s software development activities and the associated internal tasks required by the agencies as employed by the project and specified in the project plan.

· Prepare preliminary software quality audit package for review before conduct of audit.

· Define quality standards.

· Monitor progress of action item resolution activity and ensure appropriate stakeholders are aware of pending deadlines.

· Assist in managing and improving quality assurance team processes.

· Review and understand project teamwork plan.

· Determine time estimates and schedule for software quality review work. Conduct reviews according to schedule.

· Organize and prepare work effectively to facilitate proactive resolution of problems, rather than reactive.

· Identify and track issues, risks and action items affecting own work and work of team.

· Report on progress of action item resolution and possible risk areas.

· Anticipate and resolve issues specific to the team.

· Determine time estimates and schedule for own work and resolve issues in a timely manner.

Minimum Education:

Bachelor’s degree in computer science or equivalent

Job Title: Quality Assurance Specialist III Minimum/General Experience:

5-7 years software development, testing and project management.

Functional Responsibility:

· Lead team in review of project’s required work products to ensure compliance with approved tailored procedures and standards.

· Review and check project’s software development activities and the associated internal tasks required as employed by the project and specified in the project plan.

· Compare actual project procedures to the specified standards, procedures, and, if required, specific 3rd party contractual requirements.

· Perform detailed reviews of interim and final tasks as appropriate.

· Ensure process improvement opportunities are reviewed by appropriate contact to identify training needs of the organization.

· Perform or manage the required software quality phase end reviews of work product and process for each software project and produce the required software quality reports, as specified in the project's software quality plan.

· Develop, and manage short and long-term plans and schedules for organization wide software quality needs.

· Balance workload with team’s capacity by managing the team’s activities according to schedule and budgets.

· Coordinate and procure the required skills and techniques required.

· Obtain feedback from project teams regarding the overall effectiveness of processes and procedures – Forward to appropriate stakeholders and process owners.

· Provide feedback to project teams regarding process/procedure improvement opportunities and other potential areas for improvement discovered during software quality activities.

· Report all software quality-revealed non-compliance.

· Provide regular reports on the results of compliance reviews to the project team, project team leaders and management. Report on progress on action item resolution and possible risk areas.

· Anticipate and resolve issues dealing with software quality.

· Develop options and recommendations to assist teams in resolving issues.

· Ensure action items are addressed and closed based on agreed dates and activities.

Ensure that defined processes are followed.

Communicate related improvement measures to the project team.

Obtain feedback from project teams regarding the overall effectiveness of software quality processes followed. Review with team and develop continuous improvement action plans. Report status to executive team.

· Communicate and work with customers and other personnel as necessary.

· Communicate clearly the team goals, organizational philosophies, and policies and procedures to the team.

· Communicate to team members the relationship between their work assignments and the team and project objectives.

· Lead efforts in developing and facilitating implementation of team goals and metrics.

Minimum Education:

Bachelor’s Degree in Computer Science with equivalent experience.

Job Title: Senior Architect Minimum/General Experience:

5 years software development, testing, and project management

Functional Responsibility:

The Senior Architect (SAR) is responsible for designing, developing, and implementing application infrastructure to provide highly-complex, reliable, and scalable applications and systems to meet the organization’s objectives and requirements. Senior Architects are familiar with a variety of the application technologies, environments, concepts, methodologies, practices, and procedures and rely on experience and judgment to plan and accomplish goals. Senior Architects can perform a variety of complicated tasks with minimal or no direct supervision. They have proven experience defining systems and application architecture and provide vision, problem anticipation, and problem-solving ability to organization. They consult with the client to define needs or problems, conduct research, perform studies and surveys to obtain data, and analyze problems to advise on or recommend solutions, utilizing knowledge of theory, principles, or technology of specific discipline or field of specialization.

· Manage, organize, and administer systems analysis and preparation of applications and operating systems programming to process data and solve problems by use of computers.

· Establish priorities and schedules and oversees and reviews work of systems analysis personnel and programming personnel.

· Review feasibility studies and time and cost estimates of new or revised systems.

· Assist in the development of standards, procedures, and operating systems applications.

· A combination of directly related technical training and hands-on experience.

· Work with stakeholders and management to ensure projects are completed on time and according to organization standards.

· Consult with personnel in other information systems groups to coordinate activities.

· Consult with management to clarify systems and programs intent, identify problems, suggest changes, and determine extent of application systems changes required.

· Participate in developing a project plan and schedule with key milestones, contingency plans, workflow charts or diagrams, considering factors, such as resource requirements, computer storage capacity and speed, extent of peripheral equipment, and intended use of output data.

· Manage conversion of workflow charts to language that can be processed by computer and entering of program codes and test data into computer.

· Analyze test runs on computer and supervises correction of coded program and input data.

· Manage the revision of existing programs to increase operating efficiency or adapt to new requirements.

· Compile documentation of program development and subsequent revisions.

· Train subordinates in systems analysis, feasibility studies, programming, and program coding.

· Prescribe standards for terms and symbols used to simplify interpretation of programs.

· Collaborate with computer manufacturers and other users to develop new programming methods.

· Prepare records and reports.

Minimum Education:

Master’s degree in computer science, management information science, or related field. Advanced study preferred.

Job Title: Splunk Engineer Minimum/General Experience:

4-6 Years IT Systems Experience

Functional Responsibility:

· Provide expertise in Splunk query language and Monitored Database Connection Health by using Splunk DB connect health dashboards.

· Develop scripts in Python, Ansible, Terraform, shell, Java languages for day to day activities

· Understand and support how code goes from code commit to production – Software Configuration Management with exposure to Git, CVS, Nexus, etc.

· Work with Linux Docker Containers and managing the Kubernetes clusters • Design with Splunk UI/GUI development and operations.

· Work with APM tools like Splunk, Dynatrace, New Relic and App Dynamics

· Create and maintain CI/CD Pipelines using tools like Jenkins and supporting the deployments on VM, Cloud such as AWS, Azure, and PaaS such as RedHat OpenShift

· Work and troubleshoot any issues in DevOps tools like GIT, JIRA, Jenkins, Confluence.

· Develop the data structures specifically XML, JSON and utilizing relational databases and kvstores and search capabilities using customized Splunk queries.

· Support to the standardizing Splunk forwarder deployment, configuration, and maintenance across UNIX and Windows and other platforms and Execute rest API commands for both administrative functions.

· Create Splunk dashboards reports and alerts.

· Implement CSS and JavaScript into web interfaces.

· Create data structures, specifically XML, JSON, and utilize relational databases and kvstores (mongo dB).

· Execute custom Splunk application either for data collection or visualization.

Minimum Education: Bachelors or Master’s Degree in Computer Science with equivalent experience.

Job Title: Technical Specialist III Minimum/General Experience:

7-9 years and 1 to 2 years project management experience.

Functional Responsibility: The Technical Architecture Specialist 3 is the technical expert centered on a technology, technologies or a portfolio of applications. The Technical Architecture Specialist is the technologist who coordinates with other parties in setting the technical approach and direction and implementation for work. The Technical Architecture Specialist provides technical design expertise, defines what technical requirements are needed to support defined business requirements, participates in detailed design and code reviews, reviews system performance issues, reviews test plans, and provides technical guidance to the Application Team and Test Team members. The Technical Architecture Specialist is responsible for collaborating with the Team Lead(s) to coordinate project schedules, budgets, request management, and work authorization. The expert level Technical Architecture Specialist will interface with Executive Sponsors, Group Leads, and Lead Functional Architects to convey infrastructure requirements, plan, and schedule deployment of tasks, and resolve any issues that impact the deployment of the Application Delivery systems.

· Define test plans and criteria for acceptance for the technical components of an application.

· Ensure business requirements are supported by the technical architecture.

· Assist in leading technical direction of software; coordinating and presenting proposals to Group Leads, Leads, and the client.

· Define and evaluate logical and physical data models.

· Assist in development of overall system technical architecture - including software and hardware.

· Define test plans and criteria for acceptance for the technical components of an application.

· Analyze, determine, and document technical requirements and change request impact analysis.

Participate in detailed design and product test execution as required.

Develop technical programming standards.

Ensure business requirements are supported by the technical architecture.

· Conduct structured walk-throughs or inspections for technical areas; resolve issues.

· Assist in defining technical programming standards.

· Communicate accurate and useful status updates.

· Manage and report time spent on all work activities.

· Follow quality standards.

· Ability to work in a team environment.

· Complete assigned tasks.

· Strong communication skills; both written and spoken

· Perform integration of various architectures across multiple enterprises

· Develop overall system technical architecture - including software and hardware.

· Perform review of technical designs, code, and component test plans. • Resolve and / or assist in resolving cross application technical issues.

· Conduct structured walk-throughs or inspections for technical areas; resolve issues.

· Anticipate and resolve issues specific to the team.

· Determine time estimates and schedule for own work and resolve issues in a timely manner.

· Identify and track issues, risks and action items.

· Ensure consistency and completeness across data models.

· Plan and deliver development architecture environments in coordination with the

· Environmental Support Specialist.

· Assist in managing and directing team’s technical architecture processes.

· Provide assistance in scheduling design work for Lead Technical Architecture

· Specialist.

· Develop and document expert practices/ standards.

· Possess strong analysis, presentation, documentation, and quality assurance skills.

· Analyze, determine, and document technical requirements and impact analysis for technical and development architectures.

· Explain defect priorities and enhancement classifications to client and customer when needed.

· Maintain awareness of new technological developments in industry and processes - implement concepts appropriately.

· Lead or participate in setting the service levels for the application.

· Define overall system logical architecture.

· Provide standard, well-structured work planning which defines scope, resources, milestones, quality, risk, tasks, and acceptance criteria.

· Prepare contingencies, scenarios, scenario plans and action items to resolve issues.

· Lead efforts in providing technical expertise, guidance, and training to the Application and Test Teams.

· Communicate effectively with IT staff, client organization and software / hardware suppliers.

· Lead efforts in designing technical strategy, direction and approach, technical architecture, data architecture, development architecture, performance tuning, performance and capacity analysis, technical standards, technical reliability and flexibility.

· Design and define overall system technical architecture - including software and hardware within the framework and constraints of technical architecture.

· Evaluate alternative designs.

· Maintain control of specific tools and assets.

· Own the technical architecture for a portfolio of applications, including the interpretation and application of the technical architecture.

· Plan, design development and/or execution of architectures. Participate in the plan and design of technical architecture.

Assist with the preparation of estimates for new technology applications and maintenance of existing applications as part of Service Management.

Provide experience in utilizing the project architecture. Acknowledged as highly competent in one or more technologies.

· Communicate accurate and useful status reports and other management on a timely basis.

· Coordinate and conduct project architecture, infrastructure review meetings, and portfolio review meetings with Group Lead, Lead Functional Architects, and Team Leads. Integrate issues and identify impacts.

· Communicate and resolve application interface issues.

· Communicate to team members the relations between their work assignments and the organizational and/ or program strategy, objectives, business and technology needs of the application / system.

· Share knowledge across teams with both similar and non-similar applications, specifically focusing on Technical Architecture

· Interpret and communicate technical architecture to the Technology Application

· Architecture Team(s).

Minimum Education:

Bachelors or Master’s Degree in Computer Science with equivalent experience.

Job Title: Technical Specialist IV Minimum/General Experience:

10+ years and 1 to 2 years project management experience.

Functional Responsibility: The Technical Architecture Specialist 4 coordinates with other parties in setting the technical approach and direction and implementation for work, Provides technical design expertise, defines what technical requirements are needed to support defined business requirements, participates in detailed design and code reviews, reviews system performance issues, reviews test plans, and provides technical guidance to the Application Team and Test Team members and resolve any issues that impact the deployment of the Application Delivery systems.

The Technical Specialist 4 is the technical expert centered on a technology, technologies or a portfolio of applications. The Technical Architecture Specialist is the technologist who coordinates with other parties in setting the technical approach and direction and implementation for work. The Technical Architecture Specialist provides technical design expertise, defines what technical requirements are needed to support defined business requirements, participates in detailed design and code reviews, reviews system performance issues, reviews test plans, and provides technical guidance to the Application Team and Test Team members. The Technical Architecture Specialist is responsible for collaborating with the Team Lead(s) to coordinate project schedules, budgets, request management, and work authorization. The expert level Technical Architecture Specialist will interface with Executive Sponsors, Group Leads, and Lead Functional Architects to convey infrastructure requirements, plan, and schedule deployment of tasks

· Define test plans and criteria for acceptance for the technical components of an application.

· Ensure business requirements are supported by the technical architecture.

· Assist in leading technical direction of software; coordinating and presenting proposals to Group Leads, Leads, and the client.

· Define and evaluate logical and physical data models.

· Assist in development of overall system technical architecture - including software and hardware.

· Define test plans and criteria for acceptance for the technical components of an application.

· Analyze, determine, and document technical requirements and change request impact analysis.

· Participate in detailed design and product test execution as required.

· Develop technical programming standards.

· Ensure business requirements are supported by the technical architecture.

· Conduct structured walk-throughs or inspections for technical areas; resolve issues.

· Assist in defining technical programming standards.

· Communicate accurate and useful status updates.

· Manage and report time spent on all work activities.

· Follow quality standards.

Abilit…