MAS - Talteam Inc. - 47QTCA20D00ES

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Attached to: Federal Supply Schedule 47QTCA20D00ES Federal contract IDV
Contract number: 47QTCA20D00ES
Issued by: GSA Federal Acquisition Service

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Written by GovTribe AI · Dec 22, 2023

This document provides pricing details for information technology professional services available through a multiple award schedule contract. TalTeam Inc. was awarded contract number 47QTCA20D00ES on September 10, 2020, with a period of performance through September 9, 2025. The contract enables federal agencies to procure a variety of IT professional services, including business analysis, data analysis, software engineering, testing, systems engineering, project management, and technical architecture services. Labor rates are provided for 10 categories ranging from $93 to $209 per hour, with an annual 2% escalation. Additional discounts are available for large single task orders over $300,000. Delivery of services will be to government sites on an as-negotiated basis.

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Talteam Inc. Pricelist and/or Vendor Terms and Conditions for 47QTCA20D00ES, a Federal Supply Schedule awarded to Talteam Inc., under Multiple Award Schedule (MAS)

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GENERAL SERVICES ADMINISTRATION

MULTIPLE AWARD SCHEDULE

AUTHORIZED FEDERAL SUPPLY SCHEDULE PRICE LIST

The Contractor will be awarded under the cooperative purchasing program and disaster recovery for the awarded SIN: 54151S.

Special Item Number 54151S: Information Technology Professional Services

TalTeam Inc 13800 Coppermine Road, Suite 120 Herndon, VA 20171 Phone: 703 665 5599 Fax: 703-995-0917 Contract Administrator: Sudha Mathew E-Mail: Sudha.Mathew@talteam.com

MAS 54151S

Contract Number: 47QTCA20D00ES

Period Covered by Contract: Date of Award +5 years General Services Administration Federal Acquisition Service

Effective Dates/Period Covered September 10, 2020 through September 9, 2025

Last Modification # PS-0012 dated 12/26/2024

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSAAdvantage!®, a menu-driven database system.

TABLE OF CONTENTS

CUSTOMER INFORMATION 3

TERMS AND CONDITIONS APPLICABLE TO SIN 132-51

GSA PRICING 9

LABOR CATEGORY DESCRIPTIONS 10

EDUCATION/EXPERIENCE SUBSTITUTIONS 22

CUSTOMER INFORMATION

1a. Table of awarded special item numbers with appropriate cross-reference to item descriptions and awarded prices.

Special Item Number 132-51 Information Technology Professional Services

1b.

Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply.

See Approved GSA Pricing

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided.

2. Maximum order.

$500,000

3. Minimum order.

$100

4. Geographic coverage.

The Geographic Scope of Contract will be CONUS and OCONUS

5.	Point of production.
	13800 Coppermine Road, Suite 120

Herndon, VA 20171

6.	Discount from list prices or statement of net price.
	Prices shown are NET Prices; Basic Discounts have been deducted.

7.	Quantity/volume discounts.
	Additional 0.5 % Discount on Single Task Orders over $300,000.

8.	Prompt payment terms.
	net 30 days from receipt of invoice or date of acceptance, whichever is later.

9a. The Government purchase Card will be accepted for payment on orders below the micro-purchase threshold.

9b. The Government purchase Card will be accepted for payment on orders above the micro-purchase threshold.

10.	Foreign items.
	All items are U.S. made end products, designated country end products, Caribbean Basin country end products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of 1979, as amended.

11a.	Time of delivery.
SPECIAL ITEM NUMBER	DELIVERY TIME (Days ARO)
132-51	As Negotiated

11b. Expedited Delivery. The Contractor will insert the sentence “Items available for expedited delivery are noted in this price list.” under this heading. The Contractor may use a symbol of its choosing to highlight items in its price lists that have expedited delivery.

As negotiated on the task order level.

11c. Overnight and 2-day delivery. The Contractor will indicate whether overnight and 2-day delivery are available. Also, the Contractor will indicate that the schedule customer may contact the Contractor for rates for overnight and 2-day delivery.

As negotiated on the task order level.

11d. Urgent Requirements. The Contractor will note in its price list the “Urgent Requirements” clause of its contract and advise agencies that they can also contact the Contractor’s representative to effect a faster delivery.

As negotiated on the task order level.

12.	F.O.B. point.
	Destination

13a.	Ordering address.
	TalTeam Inc

13800 Coppermine Road, Suite 120 Herndon, VA 20171

13b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

14.	Payment address.
	TalTeam Inc

13800 Coppermine Road, Suite 120 Herndon, VA 20171

15. Warranty provision.

16.	Export packing charges, if applicable.
	Not Applicable

17.	Terms and conditions of Government purchase card acceptance (any thresholds above the micro-purchase level).
	None

18. Terms and conditions of rental, maintenance, and repair are not applicable.

19. Terms and conditions of installation are not applicable.

20. Terms and conditions of repair parts are not applicable.

20a.	Terms and conditions for any other services.
	See critical information section for SIN specific warranty information.

21.	List of service and distribution points:
	TalTeam Inc

13800 Coppermine Road, Suite 120 Herndon, VA 20171

22. List of participating dealers is not applicable.

23. Preventive maintenance is not applicable.

24a.	Special attributes such as environmental attributes are not applicable.
24b.	If applicable, indicate that Section 508 compliance information is available on Electronic and Information Technology (EIT) supplies and services and show where full details can be found (e.g. contractor’s website or other location.) The EIT standards can be found at: www.Section508.gov/.
	https://talteam.com/

25. Data Universal Number System (DUNS) number: 071307929

26. Notification regarding registration in SAM.gov database: Cage Code : 72N89

TERMS AND CONDITIONS APPLICABLE TO SIN 132-51

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 132-51 Information Technology Professional Services apply exclusively to IT Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a.	Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.
b.	The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.
c.	Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a.	The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.
b.	The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.
c.	The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.
d.	Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

a. The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c.	If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.
d.	If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND CONDITIONS −COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I − OCT 2008) (DEVIATION I – FEB 2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT Professional Services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

The Contractor shall provide a description of each type of IT Service offered under Special Item Numbers 132-51 IT Professional Services should be presented in the same manner as the Contractor sells to its commercial and other ordering activity customers. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles (labor categories) for those individuals who will perform the service should be provided.

Pricing for all IT Professional Services shall be in accordance with the Contractor’s

customary commercial practices; e.g., hourly rates, monthly rates, term rates, and/or fixed prices, minimum general experience and minimum education.

The following is an example of the manner in which the description of a commercial job title should be presented:

EXAMPLE: Commercial Job Title: System Engineer Minimum/General Experience: Three (3) years of technical experience which applies to systems analysis and design techniques for complex computer systems. Requires competence in all phases of systems analysis techniques, concepts and methods; also requires knowledge of available hardware, system software, input/output devices, structure and management practices.

Functional Responsibility: Guides users in formulating requirements, advises alternative approaches, conducts feasibility studies.

Minimum Education: Bachelor’s Degree in Computer Science

GSA PRICING

5 Year Price Escalation at 2.5% Annually (with IFF included) 132- 51 Off-Site (Government Site) Rates

Labor Category

Year 1

Year 2

Year 3

Year 4

Year 5

Business Analyst

$96.73

$ 99.14

$101.62

$104.16

$106.77

Sr. Business Analyst

$154.15

Data Analyst

$108.53

$111.24

$114.02

$116.87

$ 119.79

Sr. Data Analyst

$121.35

Database Developer

$123.32

Sr. Database Developer

$204.22

Database Administrator

$118.39

Sr. Database Administrator

$126.29

Tester

$93.34

$95.67

$98.07

$100.52

$103.03

Software Engineer I

$107.66

$ 110.35

$ 113.11

$ 115.93

$ 118.83

Software Engineer II

$139.04

$ 142.52

$ 146.08

$ 149.73

$ 153.48

Software Engineer `III

$145.09

$ 148.72

$ 152.43

$ 156.24

$ 160.15

Network Engineer

$118.39

$121.35

$124.39

$127.50

$130.68

Sr. Network Engineer

$118.39

Information Security Analyst

$98.66

Sr. Information Security Analyst

$138.13

System Security Architect

$192.09

System Engineer

$118.40

$121.35

$124.39

$127.50

$130.68

Sr. System Engineer

$152.93

Project Coordinator

$73.99

Project Manager

$151.88

$ 155.68

$ 159.57

$ 163.56

$ 167.65

Scrum Master

$180.54

Technical Architect

$209.81

$ 215.06

$ 220.44

$ 225.95

$ 231.59

Customer Support Specialist I

$78.93

Customer Support Specialist II

$88.80

Customer Support Specialist SME

$98.66

LABOR CATEGORY DESCRIPTIONS

Business Analyst Experience: Minimum 2-4 years of relevant experience

Prepares and defines systems scope and objectives-based business systems and industry requirements. Develops or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operation time, and form of desired results. Primary job function on analysis of business and user needs, documentation of requirements, and translation into proper system requirements specifications.

Education: Bachelor's from an accredited college or university in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, sciences, mathematics or business/finance

Senior Business Analyst Experience: Minimum 4 years of relevant experience

Plays a key role in analyzing and defining business requirements, processes, and objectives to support the development and implementation of technology solutions. Collaborate with stakeholders to understand business objectives and define detailed requirements for technology solutions. Conduct thorough business process analysis and document current and future state workflows. Perform gap analysis to identify opportunities for process improvement and efficiency gains. Develop business cases, requirements documents, use cases, and other documentation as needed. Facilitate workshops and meetings with stakeholders to gather requirements, prioritize initiatives, and resolve issues. Work closely with development teams to translate business requirements into technical specifications. Ensure solutions meet business needs and requirements, and validate solutions through testing and user acceptance. Provide ongoing support and guidance to project teams throughout the development lifecycle. Analyze data to support decision-making and provide insights into business performance. Mentor and provide guidance to junior business analysts and team members. Experience in software development lifecycle (SDLC) methodologies (e.g., Agile, Scrum). Strong analytical and problem-solving skills with the ability to interpret complex data. Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment. Proficiency in business analysis tools and techniques (e.g., requirements gathering, process modeling, stakeholder analysis). Experience with business intelligence and data visualization tools (e.g., Tableau, Power BI) is a plus.

Education: Bachelor’s Degree in Computer Science or other related scientific or technical disciplines Data Analyst Experience: Minimum 4-6 years of relevant experience

Interprets results using a variety of techniques, ranging from simple data aggregation using statistical analysis to complex data mining. Works directly with clients and project and business leaders to identify analytical requirements. Familiar with standard concepts, practices, and procedures within a field. Translates user requirements into system specifications, data management plans, configuration management plans, life cycle management documentation, integrated logistics support plans and related operational summaries. Assists in the design, development, and analysis, test and maintenance of logical and physical databases. Writes specification manuals and user documentation for client or user personnel. Gathers information from users, defines work problems, and designs a system and procedures to resolve problems.

Education: Bachelor’s from an accredited college or university in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, sciences, mathematics or business/finance

Senior Data Analyst Experience: Minimum 12 years of relevant experience

Responsible for analyzing complex data sets to provide actionable insights and recommendations. Understand business requirements, define metrics, and develop reports and dashboards. Analyze large datasets using statistical methods to identify trends, patterns, and correlations. Interpret data and develop insights to inform business decisions and strategy. Design and develop reports, dashboards, and visualizations to present findings to stakeholders. Collaborate with business leaders to define key performance indicators (KPIs) and metrics for measurement. Perform data cleansing, transformation, and validation to ensure data quality and integrity. Conduct ad-hoc analysis and data mining to support business initiatives and solve complex problems. Provide recommendations based on data-driven insights and predictive analytics. Communicate findings and recommendations clearly and effectively to technical and non-technical audiences. Mentor and provide guidance to junior members of the data analysis team. Strong proficiency in SQL and experience with relational databases (e.g., MySQL, PostgreSQL, SQL Server). Expertise in data visualization tools (e.g., Tableau, Power BI, Qlik) and proficiency in creating dashboards and reports. Advanced knowledge of statistical methods and techniques for data analysis. Experience with programming languages for data manipulation and analysis (e.g., Python, R) is a plus. Strong analytical and problem-solving skills, with the ability to analyze complex datasets.

Education: Bachelor’s Degree in Computer Science or other related scientific or technical disciplines

Database Developer Experience: Minimum 10 years of relevant experience

Design, develop, and maintain company's databases. Collaborate closely with our development team, data analysts, and business stakeholders to understand data requirements and translate them into efficient database solutions. Optimize database performance, ensuring data integrity, and implementing best practices for data security. Implement data security and privacy measures to protect sensitive data. Develop and enforce database standards and best practices. Perform database schema design, normalization, and denormalization as needed. Troubleshoot and resolve database-related issues, including performance bottlenecks and data integrity issues. Conduct database capacity planning and scalability assessments. Document database architecture, processes, and procedures. Proven experience as a Database Developer or similar role, with at least [number] years of experience in database development and administration. Expertise in SQL programming and database management systems (e.g., MySQL, PostgreSQL, SQL Server, Oracle). Experience with database design principles, data modeling, and schema design. Strong understanding of database performance tuning and optimization techniques. Familiarity with cloud-based database services (e.g., AWS RDS, Azure SQL Database) is a plus. Knowledge of data warehousing concepts and technologies (e.g., ETL processes, data integration).

Education: Bachelor’s Degree in Computer Science, Software Engineering, or other related scientific or technical disciplines

Senior Database Developer Experience: Minimum 10 years of relevant experience

Oversees the design, implementation, maintenance, and performance of our company's databases. Ensures security, integrity, and availability of all databases, as well as optimize their performance to support business operations and applications. Design and implement highly available database systems that meet business requirements and SLAs. Ensure the security and integrity of our databases through access controls, backups, and disaster recovery plans. Monitor database performance and proactively tune for optimal efficiency and scalability. Perform database upgrades, migrations, and patch management. Collaborate with development teams to design and optimize database schemas, queries, and indexes. Troubleshoot and resolve database-related issues, including performance bottlenecks and data integrity problems. Develop and enforce database standards, policies, and procedures. Automate repetitive database administration tasks to improve efficiency. Conduct capacity planning and resource utilization assessments. Document database architecture, configurations, and processes. Expertise in database technologies such as [specific databases like Oracle, SQL Server, MySQL, PostgreSQL, etc. Strong understanding of database security best practices and regulatory compliance (e.g., GDPR, HIPAA). Experience with database performance tuning, query optimization, and troubleshooting. Knowledge of high availability (HA) and disaster recovery (DR) strategies and implementations. Familiarity with cloud-based database services (e.g., AWS RDS, Azure SQL Database) is a plus.

Education: Bachelor’s Degree in Computer Science, Software Engineering, or other related scientific or technical disciplines

Database Administrator Experience: Minimum 2 years of relevant experience

Responsible for the performance, integrity, and security of company databases. Work closely with development teams, system administrators, and other stakeholders to ensure efficient database management and optimization. Designs, implements, and maintains database systems, monitoring performance, and ensuring data security and integrity. Install, configure, and maintain database management systems (DBMS) such as Oracle, SQL Server, MySQL, PostgreSQL, etc. Manage database security, including user access control, permissions, and data protection measures. Perform database tuning and optimization to ensure optimal performance and scalability. Design and implement backup and recovery strategies to minimize data loss and downtime. Monitor database systems and proactively resolve issues related to performance, availability, and reliability. Plan and implement database upgrades and patches in coordination with system administrators and developers. Collaborate with development teams to design and implement database schemas, queries, and indexes. Conduct regular maintenance tasks, such as database health checks, data purging, and capacity planning. Create and maintain documentation of database configurations, procedures, and operational processes. Strong proficiency in database management systems (DBMS) such as [list specific databases relevant to your organization]. Experience with database security, backup and recovery, performance tuning, and troubleshooting. Knowledge of database design principles, data modeling, and SQL query optimization. Familiarity with high availability (HA) and disaster recovery (DR) solutions.

Education: Bachelor’s Degree in Management Information Systems or other related scientific or technical disciplines

Senior Database Administrator Experience: Minimum 5 years of relevant experience

Design and implement highly available database systems that meet business requirements and SLAs. Ensure the security and integrity of our databases through access controls, backups, and disaster recovery plans. Monitor database performance and proactively tune for optimal efficiency and scalability. Perform database upgrades, migrations, and patch management. Collaborate with development teams to design and optimize database schemas, queries, and indexes. Troubleshoot and resolve database-related issues, including performance bottlenecks and data integrity problems. Develop and enforce database standards, policies, and procedures. Automate repetitive database administration tasks to improve efficiency. Conduct capacity planning and resource utilization assessments. Document database architecture, configurations, and processes. Expertise in database technologies such as [specific databases like Oracle, SQL Server, MySQL, PostgreSQL, etc. Strong understanding of database security best practices and regulatory compliance (e.g., GDPR, HIPAA). Experience with database performance tuning, query optimization, and troubleshooting. Knowledge of high availability (HA) and disaster recovery (DR) strategies and implementations. Familiarity with cloud-based database services (e.g., AWS RDS, Azure SQL Database) is a plus.

Education: Bachelor’s Degree in Management Information Systems or other related scientific or technical disciplines Tester Experience: Minimum 4-6 years of relevant experience

Responsible for the design, pilot, and implementation of the software quality assurance review processes. Responsible for quality assurance and compliance with applicable regulatory requirements; conducts audits and reviews/analyzes data and documentation. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. Knowledge of current storage and retrieval methods and demonstrated ability to formulate specifications for computer programmers to use in coding, testing, and debugging of computer programs. Coordinates with the Project Manager and/or Quality Assurance Manager to ensure problem solution and user satisfaction

Designs, develops, enhances, debugs, and implements software with programming languages. Troubleshoots production problems related to software applications. Researches, tests, build, and coordinate the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements.

Participates in development of software user manuals and technical reports. Provides assistance in all aspects of software development from design through implementation and the maintenance of upgrading existing software. Reports to Team Lead.

Designs, develops, enhances, debugs, and implements software utilizing programming languages. Troubleshoots problems related to software applications. Can act as team leader on projects. Instructs, assigns, directs, and checks the work of others on the development team. Tests, build, and enables the conversion and/or integration of new products based on client requirements. Designs and develops new software products or enhancements to existing software. Evaluates effectiveness and addresses problems of systems integration, compatibility, and multiple platforms. Works with teams and end users to identify application requirements. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Reports to Team Lead.

Experience: Minimum 7-9 years of relevant experience Team leader on projects. Instructs, assigns, directs, and checks the work of others on the development team. Designs architectures to include software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces.

Identifies high level functional and technical requirements based on interactions with the user community and knowledge of the enterprise architecture. Researches, tests, build, and coordinate the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software. Evaluates effectiveness. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Duties also include instructing, directing and checking the work of other systems analysts and programming personnel. Responsible for quality assurance review and for directing and monitoring the work of team members.

Network Engineer Experience: Minimum 3-5 years of relevant experience

Monitors and makes changes to hardware and software issues using tools and techniques. Provides installation, maintenance and troubleshooting of information systems and application related to hardware. Network Engineer will have strong technical knowledge and analytical skills to resolve customer problems. The engineer will also document work and complete documentation on services process and procedures.

Senior Network Engineer Experience: Minimum 5 years of relevant experience

Responsible for designing, implementing, managing, and supporting our company's network infrastructure. Maintain high-performance networks that support our business operations and client services. Design and deploy functional networks (LAN, WAN, WLAN, VPN, etc.) that meet business requirements. Configure and install network hardware (e.g., routers, switches, firewalls, load balancers) and software (e.g., network operating systems, IP services). Monitor network performance, analyze network traffic, and optimize network infrastructure for performance and availability. Troubleshoot network issues and outages, schedule upgrades, and collaborate with network architects on network optimization. Implement network security measures to protect data, systems, and networks from unauthorized access, attacks, and vulnerabilities. Maintain documentation of network configurations, processes, and procedures. Provide technical leadership and mentorship to junior network engineers and IT staff. Collaborate with vendors, clients, and other stakeholders to resolve network-related issues and implement network improvements. Solid understanding of networking protocols (e.g., TCP/IP, DNS, DHCP, SNMP) and network security principles. Hands-on experience with network equipment (e.g., Cisco, Juniper, Palo Alto) and network management tools. Strong knowledge of network monitoring, analysis, and troubleshooting tools (e.g., Wireshark, SolarWinds). Experience with cloud networking (e.g., AWS, Azure) and virtualization technologies (e.g., VMware, Hyper-V) is a plus. Respond to customer inquiries via phone, email, and live chat in a timely and professional manner. Identify customer needs, clarify information, research issues, and provide solutions and/or alternatives. Escalate unresolved issues to the appropriate internal teams for further investigation. Maintain accurate records of customer interactions and transactions. Follow communication procedures, guidelines, and policies. Engage with customers and ensure customer satisfaction. Meet personal and team qualitative and quantitative targets.

Education: Bachelor’s Degree in IT, Computer Engineering, Computer Science, or other related scientific or technical disciplines

Information Security Analyst Experience: Minimum 5 years of relevant experience

Monitor and analyze security incidents to detect, respond to, and mitigate security threats. Conduct vulnerability assessments and penetration testing to identify and address security weaknesses. Implement and maintain security controls and technologies to safeguard systems, networks, and data. Assist in the development and enforcement of security policies, procedures, and standards. Collaborate with IT teams to ensure the implementation of security best practices and compliance with security policies. Investigate security breaches and incidents, and provide recommendations for resolution and prevention. Perform security audits and assessments to identify risks and recommend mitigating controls. Stay current with emerging threats, vulnerabilities, and industry best practices. Provide security awareness training and guidance to staff members. Strong knowledge of cybersecurity principles, practices, technologies, and tools. Experience with security incident detection, analysis, and response. Familiarity with security frameworks and standards (e.g., NIST Cybersecurity Framework, ISO 27001, GDPR). Hands-on experience with security technologies such as SIEM, IDS/IPS, firewalls, etc.

Education: Bachelor’s Degree in Engineering, Mathematics, IT, or other related scientific or technical disciplines

Senior Information Security Analyst Experience: Minimum 7 years of relevant experience

Protects the organization's IT infrastructure and information assets from potential cyber threats. Leads efforts to monitor, detect, investigate, analyze, and respond to security incidents and vulnerabilities. Implement security measures, conduct risk assessments, and ensure compliance with regulatory requirements and industry standards. Lead the monitoring, detection, analysis, and response to security incidents and threats. Conduct vulnerability assessments, penetration testing, and risk assessments. Implement and maintain security controls and technologies to safeguard systems, networks, and data. Develop and enforce security policies, procedures, and standards. Collaborate with IT and business teams to implement security best practices and ensure alignment with business goals. Conduct security awareness training and workshops for employees. Provide recommendations for improving security posture and mitigating risks. Stay current with emerging threats, vulnerabilities, and industry best practices. Participate in incident response activities and conduct post-incident reviews. Mentor and provide guidance to junior members of the security team. Strong knowledge of cybersecurity principles, practices, technologies, and tools. Experience with security incident detection, analysis, and response. Familiarity with security frameworks and standards (e.g., NIST Cybersecurity Framework, ISO 27001, GDPR). Hands-on experience with security technologies such as SIEM, IDS/IPS, endpoint protection, firewalls, etc.

Education: Bachelor’s Degree in Engineering, Mathematics, IT, or other related scientific or technical disciplines

System Security Architect Experience: Minimum 5 years of relevant experience

Designs and oversees the implementation of the company’s information security systems. Responsible for analyzing and mitigating potential security risks, developing security frameworks, and ensuring compliance with regulatory requirements. Collaborates closely with cross-functional teams to implement security measures across all aspects of our systems and infrastructure. Design and develop secure architecture solutions for complex systems, including cloud-based and on-premises environments. Conduct risk assessments and vulnerability testing to identify security issues and develop mitigation plans. Implement security best practices and industry standards (e.g., ISO 27001, NIST) to ensure the confidentiality, integrity, and availability of systems and data. Lead security architecture reviews and provide recommendations for improving security posture. Collaborate with engineering, development, and operations teams to integrate security controls seamlessly into the development lifecycle. Define and enforce security policies and procedures to protect against unauthorized access, data breaches, and other cyber threats. Stay current with emerging security threats, vulnerabilities, and technologies to continuously improve security architecture. Serve as a subject matter expert and provide guidance on security-related projects and initiatives. Conduct security awareness training and workshops for employees to promote a culture of security awareness. Proven experience as a System Security Architect or similar role, with a strong background in designing and implementing security solutions. In-depth knowledge of network security, cryptography, authentication, authorization, and security protocols. Experience with cloud security principles and best practices (e.g., AWS, Azure, GCP). Familiarity with regulatory compliance requirements (e.g., GDPR, HIPAA, PCI-DSS). Strong analytical and problem-solving skills with the ability to analyze complex systems and identify security risks.

Education: Bachelor’s Degree in Cybersecurity, Computer Science, or other related scientific or technical disciplines Systems Engineer Experience: Minimum 5-7 years of relevant experience

Develops operational concept and design for client review and approval. Ensures specifications, designs, and developments adhere to standards. Constructs and tests systems in development environment. Integrates and implements systems and the supporting infrastructure in the operational environment. Builds and integrates systems with Web‐enabled applications to interface with customers. Monitors and analyzes performance problems and recommends solutions to enhance functionality, reliability, and usability. Applies metrics to measure performance. Establishes and maintains security, integrity, and business continuity controls and documentation. Researches, analyzes, tests, and recommends new technologies, processes, tools, and techniques. Collaborate with network staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes. Develops plans for backup and disaster recovery. Monitor and test system performance; prepare and deliver system performance statistics and reports. Has the ability to lead and direct the work of others. Reports to Project Manager.

Senior System Engineer Experience: Minimum 10 years of relevant experience

Responsible for designing, implementing, managing, and supporting our company's IT infrastructure and systems. Ensure the reliability, scalability, and security of our systems and networks. Plan and execute system upgrades, migrations, and enhancements with minimal disruption to operations. Monitor system performance and reliability, troubleshoot issues, and implement solutions to ensure maximum uptime and efficiency. Manage and maintain security measures to protect systems, networks, and data from security breaches and cyber threats. Implement and enforce IT policies, procedures, and standards to ensure compliance with regulatory requirements and industry best practices. Collaborate with IT teams and stakeholders to evaluate technology solutions and make recommendations for improvements. Lead or participate in projects related to system architecture, capacity planning, and disaster recovery. Provide technical leadership and mentorship to junior engineers and support staff. Document system configurations, processes, and procedures. Strong knowledge of system infrastructure components, including servers, storage, networking, and virtualization technologies. Hands-on experience with cloud platforms (e.g., AWS, Azure, Google Cloud) and virtualization technologies (e.g., VMware, Hyper-V). Experience with system monitoring, performance tuning, and troubleshooting tools. Solid understanding of cybersecurity principles and best practices. Excellent analytical and problem-solving skills.

Education: Bachelor’s Degree in IT or other related scientific or technical disciplines

Project Coordinator Experience: Minimum 3 years of relevant experience

Organize and coordinate project activities, resources, equipment, and information. Ensure projects are completed on time, within budget, and meet high-quality standards. Assist with project planning, scheduling, documentation, and communication to ensure smooth project execution and stakeholder satisfaction. Create and maintain project schedules, timelines, and task lists. Track project progress, milestones, and deliverables using project management tools. Coordinate meetings, workshops, and team discussions, and document meeting minutes and action items. Communicate project status updates and issues to stakeholders and project team members. Assist in the identification and mitigation of project risks and issues. Support the preparation of project documentation, reports, and presentations. Maintain project files, documentation, and records in an organized manner. Provide administrative support to the project management team as needed. Collaborate with cross-functional teams to ensure alignment and successful project outcomes. Proven experience as a Project Coordinator or similar role, with a strong understanding of project management principles and practices. Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines. Strong attention to detail and problem-solving skills. Proficiency in project management software/tools (e.g., Microsoft Project, Asana, Trello). Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels. Knowledge of Agile methodologies is a plus. Project management certification (e.g., CAPM, PMP) is desirable but not required.

Education: Bachelor’s degree in Business Administration or other related disciplines Project Manager Experience: Minimum 6-8 years of relevant experience

Organizes, directs, and coordinates planning and execution of the project and is responsible for the coordination and completion of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for upper management regarding status of project. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Leads and directs the work of others. Reports to head of a department and meets with Government management officials regarding the status of the project and issues.

Education: Bachelor’s from an accredited college or university in computer science/systems, information systems/technology, engineering/engineering technology, software…

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File details come from the government source that posted it. Updated Aug 1, 2023.