MAS - Inonde, LLC - 47QTCA20D00CW

Document Date: February 26, 2024 – Solicitation # 47QSMD20R0001 (MAS Refresh 16)

AUTHORIZED

INFORMATION TECHNOLOGY SCHEDULE PRICELIST

GENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY

EQUIPMENT, SOFTWARE, AND SERVICES

Special Item No. 54151S IT Labor (LCATS) Services

Special Item No. 54151HEAL Health IT Services

Special Item No. 54151 Software Maintenance Services

Special Item No. 511210 SW Licenses (Term and Perpetual)

Special Item No. 518210C Cloud and Cloud-Related IT Professional Services

Special Item No. OLM Order-Level Materials

Special Item No. 54151HACS Highly Adaptive Cybersecurity Services (HACS)

Special Item No. 541330ENG Engineering Services

Special Item No. 541370GIS Geographic Information Systems (GIS) Services

Special Item No. 541690 Technical Consulting Services

Special Item No. 541990 All Other Professional, Scientific, and Technical Services

Special Item No. 493110RM Physical Records Management Services

Special Item No. 518210 ERM Electronic Records Management Solutions

Special Item No. 541611 LIT Document Services

Special Item No. 541110 Professional Legal Services

Special Item No. 541370 GEO Earth Observation Solutions

Special Item No. 541519ICAM Identity, Credentialing and Access Management (ICAM)

Special Item No. 561422 Automated Contact Center Solutions (ACCS)

Special Item No. 611420 Information Technology Training

Inonde, LLC www.inonde.io

February 26, 2024

To Do Business with Inonde Contact:

Colin Simon contracts@inonde.io

Multiple Award Schedule (MAS)

Contract Number: 47QTCA20D00CW

Contract Period: 07/27/2020 thru 07/26/2025

Price List Thru SF30: MOD # PS-A856

Business Size: Service-Disabled Veteran Owned Small Business

For More Information Go To: General Services Administration Federal Acquisition Service

Products and ordering information in this Authorized FSS Information Technology Schedule

Pricelist are also available on the GSA Advantage! System (http://www.gsaadvantage.gov) http://www.inonde.io/ mailto:contracts@inonde.io http://www.gsaadvantage.gov/

Table of Contents

TERMS AND CONDITIONS APPLICABLE TO INONDES SERVICES, MAINTANACE,

AND PRODUCTS UNDER CONTRACT #47QTCA20D00CW

1. SCOPE

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives

3. ORDER

4. PERFORMANCE OF SERVICES

5. STOP-WORK ORDER (FAR 52.242-15)

6. INSPECTION OF SERVICES

7. RESPONSIBILITIES OF THE CONTRACTOR

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

9. INDEPENDENT CONTRACTOR

10. ORGANIZATIONAL CONFLICTS OF INTEREST

11. INVOICES

12. PAYMENTS

13. RESUMES

14. INCIDENTAL SUPPORT COSTS

15. APPROVAL OF SUBCONTRACTS

16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

THE INONDE ADVANTAGE

Labor Categories and Descriptions

SIN 54151S - IT Labor (LCATS) Services

SIN 518210C - Cloud and Cloud-Related IT Professional Services

SIN 54151HEAL - Health IT Services

SIN 54151 - Software Maintenance Services

SIN 54151HACS – Highly Adaptive Cybersecurity Services (HACS)

SIN 541330ENG – Engineering Services

SIN 541370GIS – Geographic Information Systems (GIS) Services

SIN 541690 – Technical Consulting Services

SIN 541990 – All Other Professional, Scientific, and Technical Services (Non-IT)

SIN 493110RM – Physical Records Management Services

SIN 518210ERM – Electronic Records Management Solutions

SIN 541611LIT - Document Services

SIN 541110 – Professional Legal Services

SIN 541370GEO – Earth Observation Solutions

SIN 541519ICAM – Identity, Credentialing and Access Management (ICAM)

SIN 561422 – Automated Contact Center Solutions (ACCS)

SIN 611420 – Information Technology Training

Price List

Services Price List – SIN 54151S – IT Services

Services Price List – SIN 518210C Cloud

Services Price List – SIN 54151HEAL - Healthcare

Services Price List – SIN 54151 – Maintenance

Services Price List – SIN 54151HACS - Cybersecurity Services

SIN 541330ENG – Engineering Services

SIN 541370GIS – Geographic Information Systems (GIS) Services

SIN 541690 – Technical Consulting Services

SIN 541990 – All Other Professional, Scientific, and Technical Services (Non-IT)

SIN 493110RM – Physical Records Management Services

SIN 518210ERM – Electronic Records Management Solutions

SIN 541611LIT - Document Services

SIN 541110 – Professional Legal Services

SIN 541370GEO – Earth Observation Solutions

SIN 541519ICAM – Identity, Credentialing and Access Management (ICAM)

SIN 561422 – Automated Contact Center Solutions (ACCS)

SIN 611420 – Information Technology Training

Product Price List

Product List and Descriptions – SIN 511210

TERMS AND CONDITIONS APPLICABLE TO INONDES SERVICES, MAINTANACE,

AND PRODUCTS UNDER CONTRACT #47QTCA20D00CW

1. SCOPE

a. The prices, terms and conditions stated under the multiple Special Item No. (SIN) listed below apply exclusively to the Professional Services, Maintenance, and Products within the scope of this Multiple Award Schedule (MAS) in alignment with NAICS 541511.

- 54151S - 54151HEAL - 518210C - 54151HACS

- 54151 - 511210 - OLM

b. The Contractor shall provide services, maintenance, and/or products at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity. For more details see Labor Category Descriptions Section below starting on page 9 and for Pricing see Pricing Section below starting on page 33.

c. Geographic Coverage (Delivery Area): Worldwide

d. Point of Production: McLean, VA and Inonde Worldwide

e. DUNS: 117418388

f. SAM.gov Unique Entity ID (UEI): LWNTLGFN7YD1

g. System for Award Management (SAM): Inonde is registered in SAM.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets.

To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, Electronic Data Interchange (EDI) orders, Blanket Purchase

Agreements (BPAs), individual purchase orders, or task orders for ordering services under this contract. BPAs shall not extend beyond the end of the contract period and ordering procedures are found in FAR 8.405-3; all services and delivery shall be made, and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19

Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

c. Maximum Order Threshold: $1,000,000.

d. Minimum Order Threshold: $100.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the

Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the

Statement of Work or Task Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the Federal

Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP-WORK ORDER (FAR 52.242-15)

a. The Contracting Officer may, at any time, by written order to the Contractor, require the

Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

1. Cancel the stop-work order; or

2. Terminate the work covered by the order as provided in the Default, or the

Termination for Convenience of the Government, clause of this contract.

b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

1. The stop-work order results in an increase in the time required for, or in the

Contractor's cost properly allocable to, the performance of any part of this contract;

and

2. The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c. If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

d. If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

The Inspection of Services–Fixed Price (AUG 1996) (Deviation 1 – May 2003) clause at FAR

52.246-4 applies to firm-fixed price orders placed under this contract. The Inspection–Time-and-

Materials and Labor-Hour (May 2001) (Deviation 1 – May 2003) clause at FAR 52.246-6 applies to time-and-materials and labor-hour orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR

52.227-14 Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite Services, Maintenance, and delivery of Product.

9. INDEPENDENT CONTRACTOR

All Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

1. “Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

2. “Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

3. An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract.

Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products as defined in the Statement of Work or Task Order. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted.

Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 applies to labor-hour orders placed under this contract. FAR 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal

Requirements—Commercial Item Acquisition. As prescribed in 16.601(f)(3), insert the following provision:

a. Acceptance of Government Credit Cards: Government Credit Cards are accepted for orders at or below as well as above the micro-purchase threshold.

b. The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

c. The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

1. The offeror;

2. Subcontractors; and/or

3. Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's

Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

These sections below include descriptions and pricing of each type of Service, Product, and

Maintenance offered with the corresponding SIN. Pricing for all IT Professional Services, Products, and Maintenance are in accordance with the Contractor’s customary commercial practices; e.g., hourly rates, monthly rates, subscriptions, term rates, and/or fixed prices.

Note: Inonde recognizes varying levels of education and experience in their position descriptions.

Inonde maintains that vast experience is often equally or more important than formal education.

Therefore, it is Inonde’s policy to substitute related experience for higher education as referenced below where appropriate and in accordance with client expectations.

THE INONDE ADVANTAGE

Why choose Inonde for your Mission Focused Business Integrated Services?

Inonde brings cutting edge commercial technology and resources to our clients.

Inonde brings simplicity to complex data, environments, and enterprises through the delivery of cutting-edge technology, innovative solutions, and experienced professionals. Data challenges are as vast and deep as the ocean and at Inonde we deliver the people, processes, and products to organize your data, accelerate insights, and improve workflows.

Inonde works with you and your organization to improve a user’s ability to interact, analyze, and gain efficiencies by leveraging large volumes of data. Confidently we deploy world-class AI & Machine Learning products trained on ethically sourced data that works for all users. Cutting-edge tech anyone can use to minimize the time and cost associated with data prep and analytics.

Quality — Inonde is known for solving tough challenges involving data and analytics. A consultant of choice for the complete spectrum of data solutions across public and private sectors.

We leverage our technology to provide meaningful insights that can transform the way your organization handles data and are recognized for the quality of our services.

Skilled Professionals — Inonde’s deep-bench of multidisciplinary professionals are known for their extensive experience across areas like: Data Transformation, IT and App Modernization, Consulting Services, Software Development, System Design, Data Process Automation (DPA), Advanced Analytics, Healthcare Data Resolution, Legal tech and E-Discovery, Location

Intelligence Services, Entity Resolution, 360-degree profiling, and AI & Machine Learning optimization. Our professionals represent more than 40 distinct professional areas.

Experience — With our breadth and depth of experience, Inonde offers a rich consulting skill base and management commitment to bring our best solutions, staff, and innovation to accelerate your success and deliver on your requirements. We have served civilian, military, and intelligence agencies, state and local governments, and not-for-profit agencies in projects covering a wide range of consultation, facilitation, survey, analytics, and data services.

Proven Technology and Methodology — In an age where operational agility and fiscal responsibility are at the forefront: things like Cloud, Big Data, Predictive Analytics, and AI are not buzzwords—these are critical aspects of a global IT strategy. Inonde software and staff provide the services for full life-cycle cloud solutions, AI/ML optimization, Cyber Security, Healthcare IT and Analytics, as well as other IT Professional services. Inonde simplifies data preparation, data integration, data migration, advanced analytics, and reduces your IT costs.

“We are tied to the ocean. And when we go back to the sea, whether it is to sail or to watch – we are going back from whence we came.” President Kennedy.

Inonde (pronounced IN-ON-

DAY) is French for

“inundated” or “flooded”. If you are drowning in data, feeling overwhelmed by information, than INONDE has the technology, solutions, and support for you. Inonde continues to push the edge on the art of the possible.

Labor Categories and Descriptions

SIN 54151S - IT Labor (LCATS) Services

Computer Science / Software Developer Job Description:

Services performed include, but are not limited to, engineering and scientific tasks in planning, development, production, operations, and maintenance environments, which are broad in nature and are concerned with the design, development, layout, and testing of devices or systems. Plans and performs engineering/programming, scientific research, studies, and analysis that may include cloud based analytics and tool development; technology planning; applied systems architecture development and integration; applied requirements development; concept development; data structure design; systems and software design, application programming, script development, development and integration; test and evaluation; systems operation; control of systems and components; integrated logistics support; modeling and simulation; configuration management;

systems and mission engineering; systems acquisition; and life-cycle management. In general, work complexity and responsibility will be greater at higher levels.

Minimum years of experience/ school required:

• Level 1: Computer Science / Software Developer – High School with 4 years’ experience

• Level 2: Computer Science / Software Developer – Bachelors with 4 years’ experience

• Level 3: Computer Science / Software Developer – Bachelors with 5 years’ experience

• Level 4: Computer Science / Software Developer – Bachelors with 6 years’ experience

• Level 5: Computer Science / Software Developer – Bachelors with 8 years’ experience

• Level 6: Computer Science / Software Developer – Bachelors with 10 years’ experience

• Level 7: Computer Science / Software Developer – Bachelors with 12 years’ experience

Information Assurance Specialist Job Description:

Services performed include, but are not limited to, designing, developing, engineering, and implementing integrated security system solutions that will ensure proprietary/confidential data and systems are protected. Gathers and organizes technical information about an organization's mission goals and needs, existing security products, and ongoing programs in computer security in the strategic design process to translate security and business requirements into technical designs. Configures and validates secure systems; tests security products and systems to detect security weakness. Conducts regular audits to ensure that systems are being operated securely, and computer security policies and procedures are being implemented as defined in security plans.

Duties include architecture design, system/network analysis, vulnerability and risk assessments, and security assessment of hardware and software. Performs duties on tasks that require expertise in firewall, cyber, cloud computing, implementation/configuration, physical security analysis of facilities, security assessment/risk analysis, security design of local area networks and wide area networks, security analysis of network operating systems and applications, continuity of operations, planning, policy development and disaster recovery. In general, work complexity and responsibility will be greater at higher levels.

Minimum years of experience/ school required:

• Level 1: Information Assurance Specialist – High School with 4 years’ experience

• Level 2: Information Assurance Specialist – Bachelors with 4 years’ experience

• Level 3: Information Assurance Specialist – Bachelors with 5 years’ experience

• Level 4: Information Assurance Specialist – Bachelors with 6 years’ experience

• Level 5: Information Assurance Specialist – Bachelors with 8 years’ experience

• Level 6: Information Assurance Specialist – Bachelors with 10 years’ experience

• Level 7: Information Assurance Specialist – Bachelors with 12 years’ experience

Program Manager Job Description:

Manages contract support operations for complex, mission-critical, and strategic programs which may involve multiple projects and groups of personnel at multiple locations. Utilizes proven leadership skills to organize, direct, and deploy resources with broad technical, business, and industry expertise. Oversees program budget, schedules, and all aspect of financial management of the program. Effectively manages funds, personnel, production standards, and resources

(equipment and facilities) and ensures quality and timely delivery of all contractual items. Serves as focal point of contract with client regarding all program activities. In general, work complexity and responsibility will be greater at higher levels.

Minimum years of experience/ school required:

• Level 1: Program Manager – High School with 4 years’ experience

• Level 2: Program Manager – Bachelors with 5 years’ experience

• Level 3: Program Manager – Bachelors with 10 years’ experience

Project / Task Manager Job Description:

Performs day-to-day management of delivery order projects, from original concept through final implementation. Utilizes proven skills in those technical areas addressed by the delivery order to analyze new and complex project related problems and create innovative solutions involving financial management, scheduling, technology, methodology, tools, and solution components.

Organizes, directs, and coordinates the planning and production of all activities associated with assigned delivery order projects. Defines project scope and objectives including developing detailed work plans, schedules, project estimates, resource plans, status reports, and project and financial tracking and analysis. Conducts project meetings and ensures quality standards. Provides technical and strategic guidance to project team and reviews project deliverables. In general, work complexity and responsibility will be greater at higher levels.

Minimum years of experience/ school required:

• Level 1: Project / Task Manager – High School with 4 years’ experience

• Level 2: Project / Task Manager – Bachelors with 5 years’ experience

• Level 3: Project / Task Manager – Bachelors with 10 years’ experience

Subject Matter Expert Job Description:

Utilizes subject matter area expertise gained through direct industry experience to provide technical, managerial, and administrative direction for problem definition, analysis, requirements development and implementation for complex to extremely complex systems in the subject matter area. Guides the determination of IT, engineering, and business process inadequacies and deficiencies that affect the functional area’s ability to support/meet organizational goals.

Participates in strategy sessions, strategic assessments, and design reviews to validate enterprise approach and associated work products. Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity; coordinates resolution of highly complex problems and tasks. Makes recommendations and advises on organization-wide system improvements, optimization, or maintenance efforts. Recognized for strong expertise in industry issues and trends.

In general, work complexity and responsibility will be greater at higher levels.

Minimum years of experience/ school required:

• Level 1: Subject Matter Expert – Bachelors with 4 years’ experience

• Level 2: Subject Matter Expert – Bachelors with 6 years’ experience

• Level 3: Subject Matter Expert – Masters with 8 years’ experience

• Level 4: Subject Matter Expert – Masters with 10 years’ experience

Systems Design & Development Engineer Job Description:

Services performed include, but are not limited to, contributing to overall strategic vision and integrates a broad range of solutions in support of client requirements for IT projects. Formulates and defines system scope and objectives, develops, or modifies processes to solve complex problems for computer systems and business and electronic interfaces to achieve desired results through the use of innovative technologies. Develops and applies advanced engineering and design methods, theories, and research techniques in the investigation and solution of complex and advanced system requirements, hardware/software interfaces and applications, and solutions.

Responsible for design, development, engineering, integration, and architecture. Senior staff manages, plans, and conducts major phases of significant projects. In general, work complexity and responsibility will be greater at higher levels.

Minimum years of experience/ school required:

• Level 1: Systems Design & Development Engineer – High School with 4 years’

• Level 2: Systems Design & Development Engineer – Bachelors with 4 years’

• Level 3: Systems Design & Development Engineer – Bachelors with 5 years’

• Level 4: Systems Design & Development Engineer – Bachelors with 10 years’

• Level 5: Systems Design & Development Engineer – Bachelors with 12 years’

Cloud Specialist Job Description:

A cloud computing specialist helps companies migrate their information and services into the cloud. It is essential that there is no interruption in services during this migration. You will help ensure this by analyzing a company's needs and helping them select the appropriate cloud technology. Your responsibilities may involve providing design input, collaborating with customer service and analysts on project milestones, and analyzing weaknesses and recommending system improvements. As a cloud computing specialist, you must also be able to effectively weigh the potential risks of IT solutions against a company's IT needs.

Minimum years of experience/ school required:

• Level 1: Cloud Specialist – High School with 4 years’ experience

• Level 2: Cloud Specialist – Bachelors with 4 years’ experience

• Level 3: Cloud Specialist – Bachelors with 6 years’ experience

• Level 4: Cloud Specialist – Bachelors with 8 years’ experience

• Level 5: Cloud Specialist – Bachelors with 10 years’ experience

Data Scientist Job Description:

Data scientists utilize their analytical, statistical, and programming skills to collect, analyze, and interpret large data sets. They then use this information to develop data-driven solutions to difficult business challenges. Data scientists commonly have a bachelor's degree in statistics, math, computer science, or economics. Data scientists have a wide range of technical competencies including statistics and machine learning, coding languages, databases, machine learning, and reporting technologies.

• Level 1: Data Scientist – Bachelors with 4 years’ experience

• Level 2: Data Scientist – Bachelors with 6 years’ experience

• Level 3: Data Scientist – Masters with 10 years’ experience

Cyber Security Specialist Job Description:

Cyber Security Specialists utilize their knowledge of policy and systems to evaluate network and security technologies; such as local area networks (LANs), wide area networks (WANs), virtual private networks (VPNs), routers, firewalls, and related security and network devices; designs public key infrastructures (PKIs), including use of certification authorities (CAs) and digital signatures as well as security hardware and software. Implements security systems, specifies intrusion detection methodologies, directs equipment and software installation and calibration, and plans preventive and reactive defensive measures. Plans continuous monitoring, incident response, access control, and compliance standards, policies and procedures. Improves security posture by analyzing security environment, identifying security gaps and evaluation and implementing upgrades. Verifies security by developing testing tools, scenarios, and scripts. Develops cybersecurity reports by collecting, analyzing and summarizing data and trends. Maintains job knowledge by tracking emerging security practices, standards, technology and threats. Improves security team by answering questions and educating junior members. Conducts Certification and

Accreditation (C&A) activities and Continuing Security Assessments (CSAs), Penetration

Testing, Forensics Analysis, and responds to supplemental requests for security-related information from [agency]. Plans, oversees, and tracks remediation for any Plans of Actions and

Milestones (POA&Ms) issued by [agency].

Minimum years of experience/ school required:

• Level 1: Cyber Security Specialist – High School with 4 years’ experience

• Level 2: Cyber Security Specialist – Bachelors with 4 years’ experience

• Level 3: Cyber Security Specialist – Bachelors with 6 years’ experience

• Level 4: Cyber Security Specialist – Bachelors with 8 years’ experience

Cyber Threat Analyst Job Description:

Threat Analyst, monitors and supports security operations for malicious activity; addresses post attack assessment, performs CERT/SOC operations to include incident monitoring, response and reporting; responsible for determining appropriate response action(s) to an incident, following the agency standard techniques, tactics and procedures; and be responsible for the analysis and reporting of cyber threats as well as assist in deterring, identifying, monitoring, investigating and analyzing computer network intrusions. The successful candidate should be familiar with common

Intrusion Detection Systems, virus and malware behavior, and intrusion response methodologies.

Minimum years of experience/ school required:

• Level 1: Cyber Threat Analyst – High School with 5 years’ experience

• Level 2: Cyber Threat Analyst – Bachelors with 4 years’ experience

• Level 3: Cyber Threat Analyst – Bachelors with 7 years’ experience

• Level 4: Cyber Threat Analyst – Bachelors with 10 years’ experience

Database Administrator Job Description:

Maintain the performance, integrity and security of a database. DBAs are closely involved in the planning and development of the database, as well as in troubleshooting any issues on behalf of the users. DBA’s responsibilities include but are not limited to: establish the needs of users while maintaining security, monitor performance / manage parameters in order to provide fast responses to front-end users, map out the conceptual design for a planned database, consider both back-end organization of data and front-end accessibility for end-users, refine the logical design so that it can be translated into a specific data model, further refining the physical design to meet system storage requirements, install and test new versions of the database management system (DBMS), maintain data standards (including adherence to the Data Protection Act), write database documentation, control access permissions and privileges, ensure that storage and archiving procedures are functioning correctly, carry out capacity planning, work closely with IT project managers, database programmers and multimedia programmers, communicate regularly with technical, applications and operational staff to ensure database integrity and security, commission and install new applications and customize existing applications in order to make them fit for purpose and manage the security and disaster recovery aspects of a database.

Minimum years of experience/ school required:

• Level 1: Database Administrator – High School with 4 years’ experience

• Level 2: Database Administrator – Bachelors with 4 years’ experience

• Level 3: Database Administrator – Bachelors with 7 years’ experience

System Administrator Job Description:

System administrators (or sysadmin or systems administrator) are responsible for the maintenance, configuration, and reliable operation of computer systems and servers. Sysadmins install hardware, software, and participate in research and development to continuously improve and keep up with the IT business needs of their organization. System administrators also actively resolve problems and issues with computer and server systems to limit work disruptions within any given projects.

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. System administrators’ responsibilities include but are not limited to: Install and upgrade computer components and software, manage virtual servers, and integrate automation processes, troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues, provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure, perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures, lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions, responsible for capacity, storage planning, and database performance.

Minimum years of experience/ school required:

• Level 1: System Administrator – High School with 4 years’ experience

• Level 2: System Administrator – Bachelors with 4 years’ experience

• Level 3: System Administrator – Bachelors with 7 years’ experience

SIN 518210C - Cloud and Cloud-Related IT Professional Services

Cloud Information Assurance Specialist Job Description:

Services performed include, but are not limited to: designing, developing, engineering, and implementing integrated cloud based solutions that will ensure proprietary/confidential data and systems are protected. Gathers and organizes technical information about organizational mission goals and needs, existing security products, and ongoing programs in cloud configurations. In the strategic design process, translates security and business requirements into technical designs.

Configures and validates secure systems in public, private, and hybrid cloud environments; tests security products and systems to detect security weakness. Utilizes cloud services to conducts regular audits to ensure that systems are being operated securely, and computer security policies and procedures are being implemented as defined in security plans. Duties include cloud architecture design, system/network analysis, vulnerability and risk assessments, and security assessment of hardware and software. Performs duties on tasks that require expertise in firewall, cloud computing, implementation/configuration, cyber and physical security analysis of facilities, security assessment/risk analysis, security design of local area networks and wide area networks, security analysis of network operating systems and applications, continuity of operations, planning, policy development in accordance with NIST and FISMA guidelines. Work complexity and responsibility will be greater at higher levels.

Minimum years of experience/ school required:

• Level 1: Information Assurance Specialist – High School with 4 years’ experience

• Level 2: Information Assurance Specialist – Bachelors with 4 years’ experience

• Level 3: Information Assurance Specialist – Bachelors with 5 years’ experience

• Level 4: Information Assurance Specialist – Bachelors with 6 years’ experience

• Level 5: Information Assurance Specialist – Bachelors with 7 years’ experience

• Level 6: Information Assurance Specialist – Bachelors with 8 years’ experience

• Level 7: Information Assurance Specialist – Bachelors with 10 years’ experience

Cloud Program Manager Job Description:

Manages contract(s) supporting operations for complex, mission-critical, and strategic programs involving cloud-based architecture which may involve multiple projects and groups of personnel at multiple locations. Familiar with National Institute for Standards and Technology (NIST) guidelines for cloud computing and oversees delivery of cloud-related professional services.

Utilizes proven leadership skills to organize, direct, and deploy resources with broad technical, business, and industry expertise. Oversees ordering activities with access to cloud products and services to deliver ‘measured service’ through a Software as a Service (SaaS) model and understand elasticity of the network to deliver pay as you go services. Familiar with the offerings of cloud services across the various IaaS vendors like AWS, Microsoft Azure, and Google add-ons. Effectively manages funds, personnel, production standards, and resources (equipment and facilities) and ensures quality and timely delivery of all contractual items. Serves as focal point of contract with client regarding all program activities. In general, work complexity and responsibility will be greater at higher levels.

Minimum years of experience/ school required:

• Level 1: Program Manager – High School with 4 years’ experience

Cloud Project / Task Manager Job Description:

Performs day-to-day management of task/delivery order project(s) for cloud-based solutions.

Oversight and operational responsibility from original concept through final implementation.

Utilizes proven skills as an expert in cloud architectures and solutions in the technical areas addressed by the delivery order to analyze new and complex project related problems and create innovative solutions that meet the NIST definition of Cloud Computing essential characteristics and provides cloud capabilities and cloud-related IT professional services. Organizes, directs, and coordinates the planning and production of all activities associated with assigned delivery order projects by utilizing cloud service add-ons. Defines project scope and objectives including developing detailed work plans, schedules, project estimates, resource plans, status reports, and project and financial tracking and analysis. Conducts project meetings and ensures quality standards. Provides technical and strategic guidance to project team and reviews project deliverables. In general, work complexity and responsibility will be greater at higher levels.

Minimum years of experience/ school required:

• Level 1: Project / Task Manager – High School with 4 years’ experience

Cloud Subject Matter Expert Job Description:

Serves as a subject matter expert in cloud services and solutions gained through direct industry experience providing technical, managerial, and administrative experience. Able to deliver strategical insights and provide consultative direction for problem definition, analysis, requirement development and implementation of extremely complex systems in cloud environments. Advises on matters of engineering and business process as it relates to cloud development and identifies potential inadequacies and/or deficiencies affecting the ability to support/meet organizational goals. Participates in strategy sessions, strategic assessments, and design reviews to validate cloud enterprise approach and associated work products. Provides guidance and direction to other professionals, acts in a consulting and/or advisory capacity, coordinates resolution in the areas of

SaaS, IaaS, and PaaS models. Makes recommendations and advises on organization-wide improvements and maintenance to achieve optimization and the ability to scale quickly and securely. Recognized for strong expertise in cloud-based solutions, services, and products with regard to issues and trends.

Minimum years of experience/ school required:

• Level 1: Subject Matter Expert – Bachelors with 4 years’ experience

• Level 2: Subject Matter Expert – Bachelors with 6 years’ experience

• Level 3: Subject Matter Expert – Bachelors with 8 years’ experience

Cloud Systems Design & Development Engineer Description:

Services performed include, but are not limited to, contributing to overall strategic vision and integrates a broad range of solutions in support of client requirements for IT projects. Formulates and defines system scope and objectives, develops or modifies processes to solve complex problems for computer systems and business and electronic interfaces to achieve desired results using innovative technologies. Develops and applies advanced engineering and design methods, theories, and research techniques in the investigation and solution of complex and advanced system requirements, hardware/software interfaces and applications, and solutions. Responsible for design, development, engineering, integration, and architecture. Senior staff manages, plans, and conducts major phases of significant projects. In general, work complexity and responsibility will be greater at higher levels.

Minimum years of experience/ school required:

• Level 1: Systems Design & Development Engineer – High School with 4 years’ experience

• Level 2: Systems Design & Development Engineer – Bachelors with 4 years’ experience

• Level 3: Systems Design & Development Engineer – Bachelors with 5 years’ experience

• Level 4: Systems Design & Development Engineer – Bachelors with 10 years’ experience

• Level 5: Systems Design & Development Engineer – Masters with 10 years’ experience

A cloud computing specialist supports companies in a myriad of cloud services. They can provide database administration (DBA) functions and handle data and application migration. They are familiar with the wide range of types and services from the various cloud service providers (CSP).

They understand and have knowledge of disaster recovery, migration, and deployment of applications across the cloud enterprise to ensure no interruption in services during projects. The

Cloud Specialist can perform analytics and assessments as well as support a client’s training requirement specific to cloud offerings to aid in selecting the appropriate cloud technologies.

Responsibilities may involve providing design input, collaborating with customer service and analysts on project milestones, and analyzing weaknesses and recommending system improvements. As a cloud computing specialist, you must also be able to effectively weigh the potential risks of IT solutions against a company's IT needs across multiple cloud models as defined by NIST.

Minimum years of experience/ school required:

• Level 1: Cloud Specialist – High School with 4 years’ experience

• Level 2: Cloud Specialist – Bachelors with 4 years’ experience

• Level 3: Cloud Specialist – Bachelors with 6 years’ experience

• Level 5: Cloud Specialist – Masters with 10 years’ experience

Cloud Data Scientist Job Description:

Data scientists utilize their analytical, statistical, and programming skills to collect, analyze, and interpret large data sets. This can be applied to those who specialize in Machine Learning, AI, and other advanced cloud services where they use information to develop data-driven solutions to difficult business challenges. Commonly have a bachelor's degree in statistics, math, computer science, or economics. They may have a wide range of technical competencies including: statistics, scripting, various coding languages, databases, machine learning, and reporting technologies.

Minimum years of experience/ school required:

• Level 1: Cloud Data Scientist – Bachelors with 4 years’ experience

• Level 2: Cloud Data Scientist – Bachelors with 6 years’ experience

• Level 3: Cloud Data Scientist – Masters with 10 years’ experience

Cloud Database Administrator Job Description:

planning and development of the database, as well as in troubleshooting any issues on behalf of the users. DBA’s responsibilities include but are not limited to: establish the needs of users while maintaining security, monitor performance / manage parameters in order to provide fast responses to front-end users, map out the conceptual design for a planned database, consider both back-end organization of data and front-end accessibility for end-users, refine the logical design so that it can be translated into a specific data model, further refining the physical design to meet system storage requirements, install and test new versions of the database management system (DBMS), maintain data standards (including adherence to the Data Protection Act), write database documentation, control access permissions and privileges, ensure that storage and archiving procedures are functioning correctly, carry out capacity planning, work closely with IT project managers, database programmers and multimedia programmers, communicate regularly with technical, applications and operational staff to ensure database integrity and security, commission and install new applications and customize existing applications in order to make them fit for purpose and manage the security and disaster recovery aspects of a database.

Minimum years of experience/ school required:

• Level 1: Database Administrator – High School with 4 years’ experience

Cloud System Administrator Job Description:

configuration, and reliable operation of computer systems and servers. Sysadmins install hardware, software, and participate in research and development to continuously improve and keep up with the IT business needs of their organization. System administrators also actively resolve problems and issues with computer and server systems to limit work disruptions within any given projects.

Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization. System administrators’ responsibilities include but are not limited to: Install and upgrade computer components and software, manage virtual servers, and integrate automation processes, troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues, provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure, perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures, lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions, responsible for capacity, storage planning, and database performance.

Minimum years of experience/ school required:

• Level 1: System Administrator – High School with 4 years’ experience

SIN 54151HEAL - Health IT Services

Computer Science / Software Developer Job Description:

Services performed are related to Health IT, Health Informatics, and/or Electronic Medical

Records as they relate to but not limited to: engineering and scientific tasks in planning, development, production, operations and maintenance environments, which are broad in nature and are concerned with the design, development, layout, and testing of devices or systems in healthcare delivery (providers), healthcare oversight (payers – Medicare / Medicaid).