MAS - Inspired Technologies Of North Florida, Inc. - 47QTCA20D00BN

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service

AUTHORIZED FEDERAL SUPPLY SCHEDULE FSS PRICE LIST

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology

Contract number: 47QTCA20D00BN

Contract period: JUNE 23, 2020 – JUNE 22, 2025

INSPIRED TECHNOLOGIES OF NORTH FLORIDA, INC.

(DBA INSPIRED TECHNOLOGIES

3058 Highland Oaks Terrace

Tallahassee, FL 32301

WWW.INSPIRED‐TECH.NET

Contract Administration:

Craig Goodson cgoodson@inspired‐tech.net

850‐402‐3701

350‐402‐3799

Business size: Small

For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Price list current as of Modification #PS-0007 effective 04/19/2024

Prices Shown Herein are Net (discount deducted) https://www.gsaadvantage.gov/ http://www.inspired/ about:blank https://www.gsa.gov/schedules

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SINs Recovery SIN Title

54151S 54151SRC Information Technology Professional Services

511210 511210RC

511210TLOC

Software Licenses

OLM OLMSTLOC

OLMRC

Order-Level Materials (OLM’s)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Page 4

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. See Page 4

2. Maximum order:

SINs Maximum Order

54151S $500,000

511210 $500,000

OLM $250,000

3. Minimum order: $100

4. Geographic coverage (delivery area). Worldwide

5. Point(s) of production (city, county, and State or foreign country). Same as Contractor Address

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts. None

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. 511210 (Software) – 7 Days; 54151S - As Agreed Upon with Ordering

Activity

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. To Be

Determined at the Task Order level

10c. Overnight and 2-day delivery. To Be Determined at the Task Order level

10d. Urgent Requirements. To Be Determined at the Task Order level

11. F.O.B. point(s). Destination

12a. Ordering address(es). Same as Contractors Address

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

13. Payment address(es). Same as Contractors Address

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable)

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. f applicable, indicate that Section 508 compliance information is available for the information and communications technology (ICT) products and services and show where full details can be found (e.g., contractor’s website or other location.) The ICT Accessibility standards can be found at:

www.Section508.gov/. Not Applicable

23. Unique Entity Identifier (UEI) number. KJ58UCL4YEG1 http://www.section508.gov/

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM

GSA Rate

Labor Category GSA Rate

Director Systems and Programming (3. Sr. Manager) 133.56

Mgmt. Applications Development (1. Team Leader) 93.80

Mgmt. Applications Development (3. Sr. Manager) 108.61

Enterprise Application Integration (EA) Engineer 113.97

Systems Analyst (C. Advanced) 74.06

Applications Development Analyst (C. Advanced) 98.74

Database Manager (3. Sr. Manager) 83.93

Data Architect (C. Advanced) 137.93

Data Modeler (C. Advanced) 106.39

Database Analyst (C. Advanced) 106.40

Database Administrator (C. Advanced) 83.93

Mgmt. Quality Assurance (3. Sr. Manager) 133.97

Quality Assurance Analyst (C. Advanced) 85.71

Manager, Client Technologies (3. Sr. Manager) 143.83

Client Technologies Technician (C. Advanced)** 78.80

Mgmt. Customer Support (3. Sr. Manager) 127.09

Customer Support Technician (C. Advanced) 60.10

Director, Network Operations (2. Manager) 148.75

Director, Network Operations (3. Sr. Manager) 154.34

Manager, Network Operations (3. Sr. Manager) 151.72

Network Architect (C. Advanced) 113.17

Network Engineer (C. Advanced) 109.10

Network Analyst (C. Advanced) 108.51

Network Administrator (C. Advanced) 83.74

Network Technician (C. Advanced) 62.07

Mgmt. Internet Operations (3. Sr. Manager) 167.86

Internet/Web Architect (C. Advanced) 111.58

Web Applications Programmer (C. Advanced) 85.12

Webmaster (C. Advanced) 87.69

Internet/Web Systems Administrator (C. Advanced) 87.23

Director, Data Center Operations 145.15

Manager, Computer Operations (3. Sr. Manager) 118.17

Manager, Telecommunication Operations (3. Sr. Manager) 119.43

Telecommunication Engineer (C. Advanced) 89.45

Telecommunication Technician (C. Advanced) 75.02

Director, Data Warehouse (1. Team Leader) 106.10

Director, Data Warehouse (2. Manager) 159.96

Director, Data Warehouse (3. Sr. Manager) 200.44

Manager, Data Warehouse 105.09

Business Intelligence Analyst 110.71

Manager, CRM Technology 75.23

ERP Systems Administrator 93.59

Manager IT Procurement 95.21

Director, HR/IT 162.55

Documentation Specialist/Technical Writer (C. Advanced) 74.51

Director, IT Risk and Compliance 172.80

Security Manager (3. Sr. Manager) 112.25

Network Security Specialist 100.33

Systems Architect (C. Advanced) 76.03

Systems Software Programmer (C. Advanced) 105.41

UNIX System Administrator 104.43

Storage Management Specialist 84.59

Enterprise Architect 123.43

Business Process Consultant (C. Advanced) 101.47

Program Manager (3. Sr. Manager) 135.97

Project Manager (3. Sr. Manager) 88.87

Customer Service Hotline Representative (C. Advanced)** 49.12

The Service Contract Labor Standards (SCLS) is applicable to this contract and it includes SCLS applicable labor categories. The prices for the indicated (**) SCLS labor categories are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS matrix. The prices awarded are in line with the geographic scope of the contract (i.e. nationwide).

SCLS Eligible Contract Labor Category SCLS Equivalent Code Title WD Number

Client Technologies Technician 14160 – Personal Computer Support Technician 2015‐4569

Customer Service Hotline Representative

01043 – Customer Service Representative III 2015‐4569

Labor Category Descriptions

Director, Systems and Programming Minimum Experience: 10 years of IT and business/industry work experience, with at least 3 years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders. Requires advanced technical and business knowledge in software development life cycle, quality assurance, project management and other related disciplines/processes.

Functional Responsibility: Responsible for the full systems development life cycle management of projects/programs. Provides direction for technical and business resources. Actively participates in long- range strategy planning and manages policy development to address complex business issues, provides leadership to cross-functional teams. Serves as the primary point of contact from project/program inception to delivery. Defines and develops project management infrastructure, manages a methodology driven quality plan, monitors and controls the quality of the deliverable, as well as manages the project completion process through customer acceptance. Works with business unit managers and forms alliances on projects, operational decisions, scheduling requirements/conflicts and vendor contract clarification.

Senior level management in systems analysis and applications development. Has overall responsibility for department decisions and management. Provides strategic direction, coaches and mentors more junior management staff and/or senior technical staff. Accountable for IT functional/departmental results. Frequently reports to a Chief Information Officer or Chief

Technology Officer.

Minimum Certifications and Education: Bachelor’s Degree in Computer Science, Information

Systems, or other related field. Or equivalent work experience.

Mgmt. Applications Development Minimum Experience: 7 years of IT and business work experience including managing team(s) in systems analysis and/or programming functions.

Functional Responsibility: Coordinates systems analysis and applications development activities through direct and indirect staff. Directs development teams in the areas of scheduling, technical direction, future planning and standard development practices. Participates in budgeting and capital equipment processes and quality improvement activities for the development organization.

Meets scheduled milestones to ensure project/ program objectives are met in a timely manner and has an in- depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing systems analysis and applications development projects and programs.

Middle level management in systems analysis and programming functions. Typically manages and mentors supervisors, project leads and/or technical staff. Works under general direction of senior level management. Frequently reports to a Director, Systems and Programming, Departmental IT Executive or Operating Unit IT Executive.

Systems, or other related field.

Enterprise Application Integration (EAI Engineer) Minimum Experience: 5 years of programming/systems analysis experience with emphasis in applications and systems architectural design and development, database and middleware technologies.

Functional Responsibility: Responsible for developing and deploying integrated solutions aimed at modernizing, consolidating and coordinating the independently designed applications within and across the enterprises. Determines how existing applications, legacy systems, databases, Web interfaces and/or hardware logic, which may be currently operating on multiple platforms, work together to meet the new and emerging enterprise requirements. Develops methods to efficiently reuse existing components.

Works with users to gather business requirements, performs database analysis, codes and tests middleware routines to ensure successful and seamless communication among the various IT systems and applications components. Participates in component and data architecture design, software product evaluation and buy vs. build recommendations.

Possesses skills and knowledge of Enterprise Application Integration (EAI) methodologies and processes such as object-oriented programming, distributed, cross-platform program communication using message brokers with Common Object Request Broker Architecture, enterprise-wide content and data distribution using common databases and data standards implemented with the Extensible Markup Language (XML), middleware applications and message queuing approaches.

Advanced professional level role. Works on projects that may span a broad range of systems and enterprise- wide complex components. Requires in-depth knowledge across multiple technical environments and possesses increased level of business knowledge. Works on major projects providing subject matter expertise and technical direction to more junior technical staff.

Systems Analyst Minimum Experience: 3 years of systems analysis/programming experience.

Functional Responsibility: Responsible for the design and development of IT systems. Develops design and functional specifications, produces deliverables related to the project(s) assigned and assists in post implementation support and system enhancements. Responsible for selecting appropriate C.A.S.E. tools to develop systems and software. Responsible for gathering, compiling and synthesizing information with regard to technology processes or systems. Possesses experience in minicomputer or client/server environments including the implementation and support of resource planning, sales automation, marketing, financial and distribution systems.

Intermediate professional level role. Develops systems solutions requiring analysis and research.

Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area. Works on one or more projects as a project team member or sometimes as a project lead. May coach more junior technical staff.

Applications Development Analyst Minimum Experience: 2 years of programming/systems analysis experience.

Functional Responsibility: Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions.

These solutions must be aligned with business and IT strategies and comply with the organization’s architectural standards. Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting applications software that is delivered on time and within budget. Makes recommendations towards the development of new code or reuse of existing code. Responsibilities may also include participation in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations. Has experience in systems analysis, design and a solid understanding of development, quality assurance and integration methodologies.

Intermediate professional level role. Develops solutions requiring analysis and research. Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area. Works on one or more projects as a project team member or occasionally as a project lead. May coach more junior technical staff.

Systems or other related field.

Database Manager Minimum Experience: 7 years of experience in development, implementation and maintenance of database management systems across multiple platforms. Requires prior management, supervisory or team leader experience including project management experience.

Functional Responsibility: Responsible for ensuring the design, maintenance and implementation of database management systems, which provides the organization with orderly methods of data storage and controlled access to data. Possesses the technical expertise to provide leadership and manage the design and development of the organization’s database environment. Ensures the design and installation of database management system applications and the establishment of the appropriate linkages to existing database applications and to other data processing systems.

Ensures the development of a backup and recovery scheme for the database environment and the development and implementation of disaster recovery and business continuance procedures.

Middle level management in database management and administration functions. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff. Frequently reports to a Chief Technology Officer, IT Chief

Operating Officer, Director, Systems and Programming, Operating Unit IT Executive or

Departmental IT Executive.

Data Architect Minimum Experience: 7 years of experience with large and complex database management systems.

Functional Responsibility: Responsible for enterprise-wide data design, balancing optimization of data access with batch loading and resource utilization factors. Knowledgeable in most aspects of designing and constructing data architectures, operational data stores, and data marts. Focuses on enterprise-wide data modeling and database design.

Defines data architecture standards, policies and procedures for the organization, structure, attributes and nomenclature of data elements, and applies accepted data content standards to technology projects. Responsible for business analysis, data acquisition and access analysis and design, Database Management Systems optimization, recovery strategy and load strategy design and implementation.

Expert/lead technical role. Defines and plans database architectures for enterprise systems. Works on multiple projects as a project leader or as the subject matter expert. Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.

Data Modeler Minimum Experience: 4 years of IT work experience in data modeling, data analysis, relational

DBMS design and support and relevant computing environments.

Functional Responsibility: Accountable for analyzing and developing complex logical database designs,logical data models and relational data definitions in support of corporate and customer information systems requirements.

Understands the methodologies and technologies that depict the flow of data within and between technology systems and business functions/operations. Responsible for the identification and resolution of information flow, content issues and the transformation of business requirements into logical data models. This position identifies opportunities to reduce data redundancy, trends in data uses and single sources of data.

Intermediate professional level role. Designs logical data models of low to medium complexity.

Works on small to large, complex projects that require increased skill in multiple technical environments.

Works on one or more projects as a project team member or sometimes as a project lead. May coach more junior technical staff.

Database Analyst Minimum Experience: 3 years of IT work experience in DBA, DBMS design and support and relevant computing environments.

Functional Responsibility: Responsible for designing, modeling, developing and supporting

Database Management Systems (DBMS). Analyzes data requirements, application and processing architectures, data dictionaries, and database schema(s), and then designs, develops, amends, optimizes, and certifies database schema design to meet system(s) requirements. Gathers, analyzes, and normalizes relevant information related to, and from business processes, functions, and operations to evaluate data credibility and determine relevance and meaning. Develops database and warehousing designs across multiple platforms and computing environments.

Develops an overall data architecture that supports the information needs of the business in a flexible but secure environment.

Intermediate professional level role. Designs and supports DBMS of low to medium complexity.

Works on one or more projects as a project team member or sometimes as a project leader. May coach more junior technical staff.

Database Administrator Minimum Experience: 3 years of experience working with various database management systems in database design, testing, implementation, maintenance and administration in a multiple platform environment.

Functional Responsibility: Manages and maintains all production and non-production databases.

Responsible for standards and design of physical data storage, maintenance, access and security administration. Performs backup and recovery on Database Management Systems, configures database parameters, and prototype designs against logical data models, defines data repository requirements, data dictionaries and warehousing requirements. This position optimizes database access and allocates/re-allocates database resources for optimum configuration, database performance and cost.

Intermediate professional level role. Supports multiple services and multiple databases of medium to high complexity (complexity defined by database size, technology used, systems feeds and interfaces) with multiple concurrent users, ensuring control, integrity and accessibility of data.

Works on multiple projects as a project leader or sometimes as a project advisor. May coach more junior technical staff.

Manager, Quality Assurance Minimum Experience: 7 years of systems development and business experience. Experience in developing and conducting test processes for multiple types of systems, client users and/or units across an organization.

Requires prior management, supervisory or team leader experience.

Functional Responsibility: Responsible for managing the definition, implementation and integration of quality principles and quality processes into the design and development of software and IT processes. Ensures that quality methods and procedures are executed. Ensures that products, applications, and systems are in compliance with established quality standards, and meet customer requirements.

Analyzes best-in-class processes, establishes customer satisfaction metrics, understands the interaction and relationship of business operations and operating systems and network processes.

Champions the application of quality principles in business and IT processes through training, meeting and team facilitation, communication programs and team building activities. Responsible for researching, developing and implementing testing methods and procedures. Ensures that products meet the highest quality standards. Monitors and reports on defects.

Middle level management in quality assurance functions. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff. Acts as a project leader and a subject matter expert on multiple and complex projects.

Frequently reports to a IT Chief Operating Officer, Operating Unit IT Executive, Departmental IT

Executive or Director, Systems and Programming.

Quality Assurance Analyst Minimum Experience: 3 years of systems development, testing and/or business experience.

Functional Responsibility: Responsible for developing and executing formal test plans to ensure the delivery of quality software applications. Involved in test planning, writing test cases/scripts, test case automation and test execution. Defines and tracks quality assurance metrics such as defects, defect counts, test results and test status. Collects and analyzes data for software process evaluation and improvements, and integrates them into business processes to address the business needs. Documents all problems and assists in their resolution. Delivers quality process training to technical staff and acts as an internal quality consultant to advise or influence business or technical partners. Performs quality audits across the various IT functions to ensure quality standards, procedures and methodologies are being followed.

Intermediate professional level role. Works on projects of moderate to high complexity within one or more development environments. Works on multiple programs/systems as a project team member.

Considered a subject matter expert for a single program/system. May coach more junior technical staff.

Systems, or similar.

Manager, Client Technologies Minimum Experience: 7 years of IT work experience including managing team(s) responsible for desktop support function. Experience in managing support operation in a 24x7, multi-site environment. Experience with budgeting, expense management and contract management.

Functional Responsibility: Responsible for providing IT users with desktop equipment and support, determining user needs and incorporating them into the design and overall plan for desktop support. The range of accountabilities minimally covers hardware and software planning, vendor selection, acquisition, Tier 2 problem resolution, set-up, integration, testing and installation. Works with organizations supported to establish performance metrics to ensure needs are being properly met.

Monitors and analyzes performance metrics, sharing results with users. Organizes and coordinates the activities associated with installation, deployment and upgrade of software, hardware and network facilities as it relates to the desktop environment. Desktop applications may include productivity tools, email, and applications that are used by groups without programming customization. Evaluates and provides techniques for increasing user desktop productivity.

Middle level management in PC/desktop support and maintenance functions. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff. Frequently reports to an IT Chief Operating Officer, Operating Unit IT

Executive or Departmental IT Executive.

Client Technologies Technician Minimum Experience: 1 year of IT work experience with demonstrated working knowledge of the basic hardware and software products and problem solving/troubleshooting skills.

Functional Responsibility: Configures and installs software for IT users’ desktops and laptops.

Involved in the installation and rollout of new software packages, upgrades and new desktop hardware. Maintains desktop software and hardware; supports mobile workforce. Provides Tier 2 support to IT users for basic software and hardware of end-user computing and desktop-based LAN systems. Troubleshoots problems using scripts and checklists as guides. Escalates to Tier 3 support when necessary. Documents problemsand resolutions. May perform end-user training. Strong customer service skills are important in this position. Participates in the testing and evaluation of new desktop packages and implements prototypes.

Learner/entry level role. Provides maintenance and support for basic client products, peripherals, network and physical moves. Works on one project at a time as a project team member. Functions, somewhat independently, under direction of senior technician or supervisor/manager. Generally follows documented procedures and checklists.

Minimum Certifications and Education: Associate’s Degree, or technical institute degree/certificate.

Director, Network Operations Minimum Experience: 10 years of IT and business/industry work experience, with at least 3 years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders. Experience in areas such as data communications software and hardware, network administration, support and maintenance.

Functional Responsibility: Responsible for developing business and technology standards and best practices for department. Overall responsibility for all network operations work, including the integration of new network technologies such as wireless. Develops enterprise service levels for data and voice networking equipment and for both in-house and third party software applications. Oversees development of procedures and processes for enterprise network operations. Responsible for ensuring that the enterprise has the capability to support new technologies and maintain high levels of network performance and reliability.

Senior level management in network operations and management functions. Has overall and mentors more junior management staff. Accountable for IT functional/departmental results.

Frequently reports to a Chief Information Officer or IT Chief Operating Officer.

Manager, Network Operations technical service for hardware/software engineering, support and maintenance in LAN/WAN and multi- platform environment.

Functional Responsibility: Responsible for network operations and service levels for data and voice networking equipment and software including mainframe equipment, PBX, mid-range and network processing devices. Develops and implements standards, procedures, and processes for the network operations group. Plans and manages the support of new technologies (including wireless), network performance, and reliability. Defines and negotiates service level agreements.

Oversees and coordinates the daily activities of the network operations center. Plans for human resources, equipment arrangements, electrical power and cable requirements for telecommunications and information processing equipment.

Middle level management in network operations functions. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff. Frequently reports to an IT Chief Operating Officer, Director, Network Operations or Operating Unit IT Executive.

Network Architect Minimum Experience: 7 years of IT work experience in infrastructure/network environments performing network planning, architecture design, engineering (hardware and software) and optimization.

Functional Responsibility: Responsible for high-level network planning, design, and optimization.

Develops strategies and direction for network systems solutions using current and emerging technologies (including wireless). Translates business requirements into network or process designs. Plans and recommends network hardware, systems management software and architecture. Approves and modifies network design and architecture to ensure compliance.

Configures and maintains routers, switches, and hubs for the network systems (including wireless).

Evaluates and recommends new products, maintains knowledge of emerging technologies for application to the enterprise. Monitors network performance, ensures capacity planning is performed, and is proactive in assessing and making recommendations for improvement. Performs troubleshooting procedures and designs resolution scripts. May take on role of Project Leader for special enterprise-wide assignments.

Expert/lead technical role. Defines network architectures and design for the enterprise. Works on multiple projects as a project leader or as the subject matter expert. Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business

Network Engineer Minimum Experience: 3 years of IT work experience in infrastructure/network environments performing network engineering (hardware and/or software), design, planning and implementation.

Functional Responsibility: Assists in the planning, forecasting, implementation, and identification of resource requirements for network systems (including wireless) of moderate complexity.

Participates in network planning, network architecture design and engineering. Integrates and schematically depicts communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.

Evaluates new products, performs network problem resolution and assists in the development and documentation of technical standards and interface applications. Monitors protocol compatibility, performs system tuning and makes recommendations for improvement.

Intermediate professional level role. Works on projects/ systems/issues of medium to high complexity surrounding network planning, configuration and optimization. Works on one or more projects as a project team member, occasionally as a project team lead. May coach more junior technical staff.

Network Analyst Minimum Experience: 3 years of IT work experience in infrastructure/network environments in network design, implementation, administration and support.

Functional Responsibility: Responsible for designing, installing and troubleshooting network systems (including wireless) to meet the functional objectives of the business. Involved with the configuration and maintenance of physical and logical network components. Assists in the design of the network architecture, designs the network infrastructure, and plans and designs

LAN/WAN/wireless solutions. Performs capacity and resource planning, assessing network risks and contingency planning.

Responsible for the implementation and maintenance of network management software;

researching, analyzing and implementing software patches or hardware changes to fix any network deficiencies. Provides Tier 2 support. Involved in the evaluation of new products and services, may manage vendor service level agreements.

Intermediate professional level role. Works on projects/systems/issues of medium to high complexity. Provides support in designing, implementing, supporting and maintaining network systems. Works on one or more projects as a project team member, occasionally as a project leader.

May coach more junior technical staff.

Network Administrator Minimum Experience: 3 years of IT work experience in infrastructure/network environments in network operations, support, maintenance and administration.

Functional Responsibility: Monitors, troubleshoots and maintains network (LAN, WAN and wireless) multiplexers, hubs and routers, and uses remote monitoring tools. The duties of this position can be broad and may include such tasks as installing new workstations and other devices, adding and removing individuals from the list of authorized users, archiving files, overseeing password protection and other security measures, monitoring usage of shared resources, and handling malfunctioning equipment. Selects, develops, integrates and implements network management applications for Internet components.

complexity. Provides daily operations support, maintenance and administration for network systems. Works on one or more projects as a project team member, occasionally as a project leader. May coach more junior technical staff.

Minimum Certifications and Education: Bachelor’s Degree or technical institute degree/certificate in

Computer Science, Information Systems, or other related field.

Network Technician Minimum Experience: 1 year of IT work experience in infrastructure/network environments.

Functional Responsibility: Provides daily operations support and maintenance for network systems

(including wireless). Proactively monitors networks to provide stable, dependable network services across multiple platforms. Configures and troubleshoots computer networks. Maintains

LAN/WAN/wireless operations by working with network facility and hardware/software vendors to ensure timely problem resolution. Maintains and utilizes network management applications to identify network faults, to ensure the provision of data or other telecommunications access to customers, and the movement of information from one location to the other.

Learner/entry level role. Works on projects/systems/issues of small to medium complexity. Provides daily operations support and maintenance for network systems. Works on one project at a time as a project team member. Functions, somewhat independently, under general direction of senior technicians/engineers, supervisors or managers. Generally follows documented procedures and checklists.

Minimum Certifications and Education: Associate’s Degree, or technical institute degree/certificate in

Computer Science, Information Systems, or other related field.

Manager, Internet Operations Minimum Experience: 7 years of IT and business work experience including managing team(s) responsible for development, implementation and maintenance of systems across multiple platforms. Experience with online relational database management systems, multimedia, Web applications development and testing.

Functional Responsibility: Responsible for the development, release, and maintenance of Internet, Intranet, and Extranet systems and services supporting a wide range of content. Works with key business leaders and other IT groups to prioritize projects, maximize the effectiveness of Internet technologies in supporting the business strategy, improving communications, and enabling greater access to information. Ensures the coordination of all Internet and Web development activities, ensuring integration with other technologies utilized in the enterprise and continuity across applications.

Develops standards for Internet and Web project initiation, design, development, and support.

Key challenge of this position is in managing and prioritizing the numerous requests by the business, and influencing and coordinating the development of Internet based technologies occurring in areas outside of IT.

Middle level management in Web systems and services operations and management functions.

Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff. Works on multiple, complex projects as a project leader and a subject matter expert.

Frequently reports to a Chief Technology Officer, IT Chief Operating Officer, E-Business Executive or Departmental IT Executive.

Internet/Web Architect Minimum Experience: 5 years of IT work experience with demonstrated knowledge in architecture design, software development, database management systems and systems integration in multi-platform environments.

Functional Responsibility: Responsible for gathering business requirements and translating them into Internet/Web architecture to achieve business objectives. Analyzes assigned specifications, planning, designing, and developing solutions, utilizing appropriate Internet/Intranet/Extranet architecture processes supporting a wide range of content— either individually or in concert with project team members. Provides appropriate documentation for object design decisions, estimating assumptions, applets, and performance metrics—as required by organization architecture process standards, or as assigned. Responsible for minimizing the issues between the client and the server applications and for the overall set-up and design of the Internet and Web server architecture.

Impact and complexity of this job increases if organization is utilizing Internet solutions (vs. only

Intranet), especially those with significant business impact (e.g., e-business).

Advanced professional level role. Defines Web architectures and design for the enterprise. Works on multiple projects as a project leader or frequently as the subject matter expert. Works on projects/issues of medium to high complexity that require demonstrated knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.

Web Applications Programmer Minimum Experience: 3 years of IT work experience in software development, installation and modification in an online environment.

Functional Responsibility: Develops, maintains, and supports applications for the organization’s

Internet/Intranet sites. Gathers and analyzes requirements. Programs all or selected components of

Web applications. Documents components and applications. Develops automation techniques to enable end- user content publishing; programs, tests and implements mapped graphic images, forms and HTML pages; handles client browser support inquiries; maintains links to external sites and accuracy on internal links while ensuring up-to-date information. Researches, evaluates and recommends new Internet tools and applications for use in assigned responsibilities. The senior level Web Applications Programmer has experience in a variety of the more difficult Web tools and languages.

Intermediate professional level role. Develops solutions requiring analysis and research. Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area. Works on one or more projects as a project team member or occasionally as a project leader. May coach more junior technical staff.

Webmaster Minimum Experience: 4 years of IT work experience. Experience in systems administration, Web graphic design, development and implementation experience using HTML, Perl and CGI languages.

Functional Responsibility: Accountable for the design, upgrading, enhancement, maintenance, availability and effectiveness of technical functionality and content for one or more Web sites of the enterprise. Coordinates the publishing of Web site content, user interface, look/feel and level of specificity to suit a wide range of needs. Responsible for working closely with marketing and systems teams to coordinate content, developing on-going site structure and updates. Knowledge and experience in HTML, including style sheets, templates, complex tables, frames, image maps, CGI programming, applets, animation, multimedia design and delivery, and Web publishing procedures, is essential.

Primary focus is generally on gathering requirements that relate to the organization’s business objectives relative to site audiences, and continuous content updates and site upgrades to enhance site hits/visits.

Webmaster, in a junior role, would focus more extensively on programming content rather than the technical aspects of this position. Impact and complexity of this job increases if organization is utilizing Internet solutions (vs. only Intranet), especially those having significant business impact

(e.g., e- business).

complexity. Provides design, implementation, maintenance and administration support for Web systems and services. Works on one or more projects as a project team member, occasionally as a project leader. May coach more junior technical staff.

Internet/Web Systems Administrator Minimum Experience: 3 years of IT work experience with Web-related software and hardware products, and systems administration experience with multi-platform environments.

Functional Responsibility: Responsible for ensuring the control, integrity, and accessibility of the Internet/Intranet for the enterprise. Responsible for change management procedures regarding the installation and testing of all upgrades and enhancements for the

Internet/Intranet infrastructure.

Responsible for proper initial installation as well as subsequent installations of updates/patches;

preparation of system documentation; proactive, regular checks of system components for errors and application of necessary corrective action; set-up and maintenance of Web servers.

Knowledgeable in all levels of Internet/Web security and the associated requirements for their application. Designs, develops and administers firewalls as a means of preventing unauthorized access to enterprise networks. Provides technical support to internal users and external customers;

troubleshoots problems and takes corrective action on a timely, effective basis.

Intermediate professional level role. Works on small to large, moderately complex Web sites. Works on multiple Web sites as a project team member, occasionally as a project leader. May coach more junior technical staff.

Director, Data Center Operations Minimum Experience: 10 years of IT and business industry work experience, with at least 3 years of leadership experience in managing multiple, large, cross-functional teams or projects, and influencing senior level management and key stakeholders. Experience in the areas such as network, database administration, computer operations and production support.

Functional Responsibility: Responsible for the overall enterprise-wide effectiveness and efficiency of data center technology systems and networks and in ensuring high levels of customer satisfaction are maintained. Leads the migration to new technologies, evaluates processing performance relating to machine utilization and reliability, and forecasts financial, physical, and human resource needs to meet established objectives. Oversees and coordinates network/data operations, business continuance and restoration plans that isolate problems and implement pre- planned alternative routes or systems to restore service.

Senior level management in data center operations and management functions. Has overall and mentors more junior management staff. Accountable for IT functional/departmental results.

Frequently reports to a Chief Information Officer or IT Chief Operating Officer.

Manager, Computer Operations production and operations support.

Functional Responsibility: Responsible for the activities in the areas of production, data control, operations, and operations support. Develops and implements standards, procedures and processes for the operations group. Plans and manages the support of new technologies, data center performance and reliability. Defines and negotiates service level agreements. Oversees and coordinates the daily activities of the operations center. Provides input and recommendations regarding business continuance issues and improvements to the operations of systems and processes supported.

Middle level management in data center operations. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff.

Works on multiple, complex projects as a project leader and a subject matter expert. Frequently reports to an IT Chief Operating Officer, Director, Data Center Operations or Operating Unit IT

Executive.

Manager, Production Support production and operations support.

Functional Responsibility: Manages the daily operations of the Production Support group. Develops and implements policies and procedures for the production support function which includes operator training and development, data center scheduling, installation and re-start and recovery procedures.

Monitors and reports all production outages.

Performs proactive analysis on all factors impacting high availability and service level attainment.

Requires interaction with appropriate IT and business unit personnel. This position requires in-depth knowledge of computer operations, monitoring and control, systems recovery and production processing control.

Middle level management in data center operations. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff.

Works on multiple, complex projects as a project leader and a subject matter expert. Frequently reports to an IT Chief Operating Officer, Director, Data Center Operations or Operating Unit IT

Executive.

Manager, Telecommunications Operations Minimum Experience:

7 years of IT work experience including managing team(s) responsible for infrastructure/network/telecommunications operations and support in multi-platform environments.

Functional Responsibility: Manages the operations, daily planning, engineering, design, and resource allocation for the enterprise’s telecommunications functions. Ensures customer satisfaction through quality standards and measures by evaluating the performance of telecommunications networks and related interfaces. Responsible for strategic telecommunications planning and works with senior IT leadership to coordinate telecommunication plans with those of the business. Develops and implements standards, procedures, and processes for the telecommunications group. Plans and manages the support of new technologies, performance and reliability. Defines and negotiates service level agreements.

Oversees and coordinates the daily activities of the operations center. Performs a coordination role with enterprise management, vendors and customers.

Middle level management in telecommunications operations. Works under general direction of senior level management. Typically manages and mentors supervisors, project leaders and/or technical staff. Works on multiple, complex projects as a project leader and a subject matter expert. Frequently reports to an IT Chief Operating Officer, Operating Unit IT Executive or

Departmental IT Executive.

Systems, or other related field. Or equivalent work experience.

Telecommunications Engineer Minimum Experience: 3 years of IT work experience in telecommunications and multi-platform environments.

Functional Responsibility: Responsible for engineering and/or analytical tasks and activities associated with areas within the telecommunications function (e.g., network design, engineering, implementation, diagnostics or operations/user support). Monitors the operation of telecom network systems. Performs complex tasks relating to telecom network operations, installation, and/or maintenance for local, off-site and/or remote locations.

The scope of responsibility for this position includes, but is not limited to, the configuration, deployment, testing, maintenance, monitoring and trouble-shooting of telecommunications network components to provide a secure, high performance network. Duties also entail quality assurance and testing of transmission mediums and infrastructure components.

Serves as technical specialist/lead on a functional basis, for the resolution of complex network problems. Experience should include: moves, adds and changes, fault isolation and resolution, and end-user support. Requires broad knowledge of telecom systems, dial plans, switching architecture, telephony and wiring.

Intermediat…