MAS - Ivyhill Technologies LLC - 47QTCA20D00AG

Federal Acquisition Service

Authorized Federal Supply Schedule FSS Price List

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA

Advantage!®, a menu-driven database system. The INTERNET address GSA

Advantage!® is: GSAAdvantage.gov.

Multiple Award Schedule

FSC Group: Information Technology

Contract number: 47QTCA20D00AG

For more information on ordering go to the following website: http://www.gsa.gov/schedules.

Contract period: May 26, 2025 – May 25, 2030

Ivyhill Technologies, LLC

4301 Garden City Dr. STE 410

Hyattsville, MD 20785

Phone number: 301-278-8809

Fax number: 301-298-1308

Contract Administration:

Deanna Y Eaton deaton@ivyhilltech.com

Business size: Small Business, Black American Owned, Economically Disadvantaged Women Owned

Small Business, Women Owned Small Business, HubZone Certified Program Participant, SBA Certified

8(a) Program Participant

Price list current as of Modification #: PA-0014; Effective 3/29/2025 mailto:deaton@ivyhilltech.com

CUSTOMER INFORMATION

1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).

SIN Description

54151S IT Professional Services

518210DC Document Conversion Services

518210ERM Electronic Records Management Solutions

561110 Office Administrative Services

541611 Management and Financial Consulting, Acquisition and Grants Management

Support, and Business Program and Project Management Services

541990 All Other Professional, Scientific, and Technical Services (Non-IT)

OLM Order-Level Materials (OLMs)

1b. Identification of the lowest priced model number and lowest unit price for that model for each special item number awarded in the contract. This price is the Government price based on a unit of one, exclusive of any quantity/dollar volume, prompt payment, or any other concession affecting price. Those contracts that have unit prices based on the geographic location of the customer, should show the range of the lowest price, and cite the areas to which the prices apply. See Page 5

1c. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles, experience, functional responsibility and education for those types of employees or subcontractors who will perform services shall be provided. If hourly rates are not applicable, indicate “Not applicable” for this item. – Page 8

2. Maximum order:

54151S:$500,000

518210DC: $1,000,000

518210ERM: $1,000,000

561110: $1,000,000

3. Minimum order: $100

4. Geographic coverage (delivery area). P- 50 States, DC, PtoRico

5. Point(s) of production (city, county, and State or foreign country). N/A

6. Discount from list prices or statement of net price. Government Net Prices (discounts already deducted.)

7. Quantity discounts. 1% Discount on sales over $1,000,000

8. Prompt payment terms. Information for Ordering Offices: Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions. Net 30 days

9. Foreign items (list items by country of origin). Not Applicable

10a. Time of delivery. (Contractor insert number of days.) Contact Contractor

10b. Expedited Delivery. Items available for expedited delivery are noted in this price list. Contact

Contractor

10c. Overnight and 2-day delivery. Contact Contractor

10d. Urgent Requirements. Contact Contractor

11. F.O.B. point(s). Destination

12a. Ordering address(es).

Ivyhill Technologies, LLC

4301 Garden City Dr. STE 410

Hyattsville, MD 20785

12b. Ordering procedures: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3

13. Payment address(es).

Ivyhill Technologies, LLC

4301 Garden City Dr. STE 410

Hyattsville, MD 20785

14. Warranty provision. Standard Commercial Warranty Terms & Conditions

15. Export packing charges, if applicable. Not Applicable

16. Terms and conditions of rental, maintenance, and repair (if applicable). Not Applicable

17. Terms and conditions of installation (if applicable). Not Applicable

18a. Terms and conditions of repair parts indicating date of parts price lists and any discounts from list prices (if applicable). Not Applicable

18b. Terms and conditions for any other services (if applicable). Not Applicable

19. List of service and distribution points (if applicable). Not Applicable

20. List of participating dealers (if applicable). Not Applicable

21. Preventive maintenance (if applicable). Not Applicable

22a. Special attributes such as environmental attributes (e.g., recycled content, energy efficiency, and/or reduced pollutants). Not Applicable

22b. If applicable, indicate that Section 508 compliance information is available for the information and communication technology (ICT) products and services and show where full details can be found (e.g.

contractor’s website or other location). ICT accessibility standards can be found at:

http://www.section508.gov/. – N/A

23. Unique Entity Identifier number. LSVSGHNE2ZW5

24. Notification regarding registration in System for Award Management (SAM) database. Contractor registered and active in SAM http://www.section508.gov/

LABOR CATEGORY RATES GSA SCHEDULE CONTRACT

(All rates below include IFF)

SIN Labor Category 5/26/2025- 5/25/2026

5/26/2026- 5/25/2027

5/26/2027- 5/25/2028

5/26/2028- 5/25/2029

5/26/2029- 5/25/2030

54151S Software Developer

II

$113.02 $116.98 $121.07 $125.31 $129.69

54151S Software Developer

I $85.84 $88.85 $91.96 $95.17 $98.51

54151S Quality Assurance

Analyst III $109.86 $113.71 $117.69 $121.81 $126.08

54151S Network Engineer II $99.57 $103.05 $106.66 $110.40 $114.26

54151S Project Manager II $124.35 $128.71 $133.21 $137.87 $142.70

54151S Systems

Administrator I $84.34 $87.29 $90.35 $93.51 $96.79

54151S Technical

Consultant/ IT SME $170.10 $176.05 $182.22 $188.59 $195.19

54151S Systems

Administrator II $128.77 $133.27 $137.93 $142.76 $147.76

54151S Systems

Analyst/Programmer

II

$97.89 $101.32 $104.87 $108.53 $112.33

54151S Systems

Analyst/Programmer I

$67.54 $69.90 $72.35 $74.88 $77.50

54151S Quality Assurance

Analyst II $77.12 $79.82 $82.61 $85.50 $88.49

54151S Program Support III $50.92 $52.71 $54.55 $56.45 $58.43

561110 Program Manager I $114.40 $118.40 $122.54 $126.83 $131.27

518210DC Program Manager I $114.40 $118.40 $122.54 $126.83 $131.27

518210ERM Program Manager I $114.40 $118.40 $122.54 $126.83 $131.27

518210DC

Records/Information

Manager II $84.23 $87.18 $90.24 $93.39 $96.65

518210ERM

Records/Information

Manager II $84.23 $87.18 $90.24 $93.39 $96.65

518210DC

Records/Information

Manager I $69.00 $71.42 $73.91 $76.50 $79.18

518210ERM

Records/Information

Manager I $69.00 $71.42 $73.91 $76.50 $79.18

518210DC Records Analyst II $46.06 $47.67 $49.34 $51.06 $52.85

518210ERM Records Analyst II $46.06 $47.67 $49.34 $51.06 $52.85

518210DC Records Analyst I** $37.67 $38.99 $40.35 $41.76 $43.22

518210ERM Records Analyst I** $37.67 $38.99 $40.35 $41.76 $43.22

561110 Technical

Information Specialist II

$58.62 $60.68 $62.80 $65.00 $67.27

518210DC

Technical

Information Specialist II

$58.62 $60.68 $62.80 $65.00 $67.27

518210ERM

Technical

Information Specialist II

$58.62 $60.68 $62.80 $65.00 $67.27

561110 Technical

Information Specialist I

$48.56 $50.27 $52.03 $53.85 $55.74

518210DC

Technical

Information Specialist I

$48.56 $50.27 $52.03 $53.85 $55.74

518210ERM

Technical

Information Specialist I

$48.56 $50.27 $52.03 $53.85 $55.74

518210DC

Document Conversion Specialist III

$45.72 $47.32 $48.98 $50.69 $52.46

518210ERM

Document Conversion Specialist III

$45.72 $47.32 $48.98 $50.69 $52.46

518210DC

Document Conversion Specialist II

$39.36 $40.74 $42.17 $43.64 $45.17

518210ERM

Document Conversion Specialist II

$39.36 $40.74 $42.17 $43.64 $45.17

518210DC

Document

Preparation Clerk $31.04 $32.13 $33.26 $34.43 $35.64

518210ERM

Document

Preparation Clerk $31.04 $32.13 $33.26 $34.43 $35.64

561110 Program Support

Specialist II $45.39 $46.98 $48.62 $50.33 $52.09

518210DC

Program Support

Specialist II $45.39 $46.98 $48.62 $50.33 $52.09

518210ERM

Program Support

Specialist II $45.39 $46.98 $48.62 $50.33 $52.09

561110 Program Support

Specialist I $39.20 $40.57 $41.99 $43.47 $44.99

518210DC

Program Support

Specialist I $39.20 $40.57 $41.99 $43.47 $44.99

518210ERM

Program Support

Specialist I $39.20 $40.57 $41.99 $43.47 $44.99

518210DC

Systems/Process

Analyst III $120.18 $124.38 $128.74 $133.24 $137.90

518210ERM

Systems/Process

Analyst III $120.18 $124.38 $128.74 $133.24 $137.90

518210DC

Systems/Process

Analyst II $106.35 $110.07 $113.91 $117.90 $122.04

518210ERM

Systems/Process

Analyst II $106.35 $110.07 $113.91 $117.90 $122.04

518210DC

Systems/Process

Analyst I $80.47 $83.29 $86.21 $89.22 $92.34

518210ERM

Systems/Process

Analyst I $80.47 $83.29 $86.21 $89.22 $92.34

518210DC

Programmer/Analyst

III

$98.81 $102.27 $105.84 $109.55 $113.39

518210ERM

Programmer/Analyst

III

$98.81 $102.27 $105.84 $109.55 $113.39

518210DC

Programmer/Analyst

II

$87.17 $90.23 $93.38 $96.64 $100.03

518210ERM

Programmer/Analyst

II

$87.17 $90.23 $93.38 $96.64 $100.03

518210DC

Programmer/Analyst

I $73.95 $76.54 $79.22 $81.99 $84.87

518210ERM

Programmer/Analyst

I $73.95 $76.54 $79.22 $81.99 $84.87

518210DC

Network/Analyst

Technician II $79.56 $82.34 $85.22 $88.20 $91.28

518210ERM

Network/Analyst

Technician II $79.56 $82.34 $85.22 $88.20 $91.28

561110 Technical Writer $70.02 $72.46 $75.00 $77.63 $80.35

518210DC Technical Writer $70.02 $72.46 $75.00 $77.63 $80.35

518210ERM Technical Writer $70.02 $72.46 $75.00 $77.63 $80.35

54151S Technical Consultant

Manager $194.59 $201.40 $208.45 $215.75 $223.29

54151S Software Developer

III

$159.85 $165.44 $171.23 $177.23 $183.44

541611 Technical

Information Specialist I

$48.56 $50.27 $52.03 $53.85 $55.74

541990 Technical

Information Specialist I

$48.56 $50.27 $52.03 $53.85 $55.74

541611 Technical

Information Specialist II

$58.62 $60.68 $62.80 $65.00 $67.27

541990 Technical

Information Specialist II

$58.62 $60.68 $62.80 $65.00 $67.27

541611 Technical Writer $70.02 $72.46 $75.00 $77.63 $80.35

541990 Technical Writer $70.02 $72.46 $75.00 $77.63 $80.35

541611 Program Support III $50.92 $52.71 $54.55 $56.45 $58.43

541990 Program Support III $50.92 $52.71 $54.55 $56.45 $58.43

541611 Program Support

Specialist II $45.39 $46.98 $48.62 $50.33 $52.09

541990 Program Support

Specialist II $45.39 $46.98 $48.62 $50.33 $52.09

541611 Program Support

Specialist I $39.20 $40.57 $41.99 $43.47 $44.99

541990 Program Support

Specialist I $39.20 $40.57 $41.99 $43.47 $44.99

541611 Project Director $106.18 $109.89 $113.74 $117.72 $121.84

541990 Project Director $106.18 $109.89 $113.74 $117.72 $121.84

541611 Project/Task

Manager $97.81 $101.24 $104.79 $108.45 $112.25

541990 Project/Task

Manager $97.81 $101.24 $104.79 $108.45 $112.25

541611 Senior Programmer $114.51 $118.52 $122.67 $126.96 $131.41

541990 Senior Programmer $114.51 $118.52 $122.67 $126.96 $131.41

541611 Junior Programmer $81.40 $84.25 $87.20 $90.26 $93.42

541990 Junior Programmer $81.40 $84.25 $87.20 $90.26 $93.42

541611 Senior Quality

Control Analyst $79.72 $82.51 $85.40 $88.39 $91.49

541990 Senior Quality

Control Analyst $79.72 $82.51 $85.40 $88.39 $91.49

541611 Junior Quality

Control Analyst $53.29 $55.15 $57.09 $59.08 $61.15

541990 Junior Quality

Control Analyst $53.29 $55.15 $57.09 $59.08 $61.15

541611 Data Scientist $76.15 $78.82 $81.58 $84.43 $87.39

541990 Data Scientist $76.15 $78.82 $81.58 $84.43 $87.39

541611 Lead Data Specialist $59.21 $61.29 $63.44 $65.65 $67.95

541990 Lead Data Specialist $59.21 $61.29 $63.44 $65.65 $67.95

541611 Data Analyst $45.58 $47.17 $48.83 $50.54 $52.31

541990 Data Analyst $45.58 $47.17 $48.83 $50.54 $52.31

541611 Document

Processing Specialist $38.55 $39.90 $41.30 $42.74 $44.23

541990 Document

Processing Specialist $38.55 $39.90 $41.30 $42.74 $44.23

54151S Technical Consultant

Manager III $278.54 $288.29 $298.38 $308.82 $319.63

54151S Full-Stack Engineer

III

$224.63 $232.49 $240.63 $249.06 $257.77

54151S Full-Stack Engineer II $178.81 $185.07 $191.55 $198.25 $205.19

54151S Full-Stack Engineer I $150.78 $156.06 $161.52 $167.17 $173.03

54151S Content Manager II $154.10 $159.49 $165.07 $170.84 $176.82

54151S Content Manager I $116.65 $120.74 $124.96 $129.33 $133.85

LABOR CATEGORY DESCRIPTIONS

SIN Labor Category Functional Responsibility Minimum

Education

Minimum

Years'

Experience

54151S Software Developer

II

Designs, develops, and implements systems, software packages and application components. Troubleshoots, debugs and implements software code. Participates in all phases of systems life cycle, e.g., requirements, design, code, test, implement. Prepares work products for all phases of life cycle. Peer review of other team members work products.

Bachelor's Degree

54151S Software Developer

I

Reviews, analyzes, and modifies systems, programs, and application components including encoding, testing, debugging and documenting programs. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and preestablished guidelines to perform the functions of the job. Participates in all phases of systems life cycle, e.g., requirements, design, code, test, implement.

Bachelor's Degree

54151S Quality Assurance

Analyst III

Responsible for developing and implementing quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large organization. Develops and defines major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control documentation and/or assists in the evaluation. Conducts or participates in formal and informal review at pre-determined points throughout the development lifecycle. Establishes and maintains a process for evaluating hardware, software, and associated documentation. Provides guidance and supervision to daily support staff.

Bachelor's Degree

54151S Network Engineer II

Responsible for performing and/or overseeing the installation, and support of network communications.

Applies knowledge of network protocols, architectures, equipment, services, standards and technology to various systems engineering activities. Performs threat and vulnerability analyses of various network architectures, configurations and hardware/software components. Develops appropriate security requirements and impact operations plans for existing and emerging technologies and services.

Bachelor's Degree

54151S Project Manager II

Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects. Takes projects from original concept through final implementation, interface with all areas affected by the project including end-users, computer services, and client services. Provides detailed work plans, schedules, project estimates, resource plans, and status reports. Conducts project meetings, project tracking and analysis. Ensures adherence to quality standards and reviews project deliverables as well as managing the integration of vendor tasks and tracks and reviews vendor deliverables. Provides technical and analytical guidance to project team and recommends action to direct the analysis and solutions of problems.

Bachelor's Degree

54151S Systems

Administrator I

Responsible for supporting specific tasks relating to the operations of IT systems. Under direction, the

System Administrator I performs basic technical tasks relating to the upkeep, configuration, and reliable operation of system, network, storage, and cloud-based technologies. System Administrator I has junior level technical skills relating to the technologies used in the operation of the IT system.

Associates Degree

54151S Technical

Consultant/ IT SME

Provides input and support to senior management, executive officials, technical consultants, and other staff across multiple domains including telecommunications, software development, cyber security, systems management, or other technologies or functional business domains. Responsible for maintaining up-to-date expertise in a specific subject area in order to participate in evaluating projects, processes, and programs for consistency with defined objectives. Monitors objectives for consistency with contract requirements and makes technical and functional recommendations with regard to the depth and breadth of the subject matter coverage.

Bachelor's Degree

54151S Systems

Administrator II

Responsible for supporting specific tasks relating to the operations of IT systems. Under direction, the

System Administrator II performs basic technical tasks relating to the upkeep, configuration, and reliable operation of system, network, storage, and cloud-based technologies. System Administrator II has mid-level technical skills relating to the technologies used in the operation of the IT system. Provides guidance and supervision to daily support staff.

Bachelor's

Systems

Analyst/Programmer

II

Responsible for formulating and defining system scope and objectives. Devises or modifies procedures to solve moderately complex problems considering system equipment capacity and limitations. Codes, tests, debugs and documents computer programs.

Supports related areas such as; database design and management and evaluation of commercial off-the-shelf (COTS) products and performs analysis of network hardware/software issues. Provides guidance and supervision to daily support staff.

Bachelor's Degree

54151S Systems

Analyst/Programmer I

Responsible for formulating and defining system scope and objectives. Devises or modifies procedures to solve moderately complex problems considering system equipment capacity and limitations. Codes, tests, debugs and documents computer programs.

Supports related areas such as; database design and management and evaluation of commercial off-the-shelf (COTS) products.

Associates Degree

54151S Quality Assurance

Analyst II

Responsible for developing and implementing quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures in a large organization. Develops and defines major and minor characteristics of quality including quality metrics and scoring parameters and determines requisite quality control documentation and/or assists in the evaluation. Conducts or participates in formal and informal review at pre-determined points throughout the development lifecycle.

Bachelor's Degree

54151S Program Support III

Provides a variety of office, administrative, document control or computer support duties to include word processing, operating standard computer and office equipment and peripherals, performing document conversion activities, quality control, monitoring and preparing reports, maintaining databases, and performing data input. May perform more complex tasks requiring the consideration of multiple variables to determine proper course of action within pre-determined approaches. May lead and provide guidance to lower level support staff.

Associates Degree

561110 Program Manager I

Provides both technical and administrative project/task management. Plans, directs, and coordinates project/task activities to ensure that goals and objectives are accomplished in accordance with prescribed priorities, time limitations, and funding constraints.

Bachelor's

518210DC Program Manager I

Provides both technical and administrative project/task management. Plans, directs, and coordinates project/task activities related to document conversion services aand electronic records management to ensure that goals and objectives are accomplished in accordance with prescribed priorities, time limitations, and funding constraints.

Bachelor's Degree

518210ERM Program Manager I

Provides both technical and administrative project/task management. Plans, directs, and coordinates project/task activities related to document conversion services and electronic records management to ensure that goals and objectives are accomplished in accordance with prescribed priorities, time limitations, and funding constraints.

Bachelor's Degree

518210DC

Records/Information

Manager II

Manages a task functional area or oversees performance on a less complex task with responsibility for work accuracy, timeliness, and customer satisfaction. May direct a team of less senior records managers in performing analysis activities associated with schedule development or updating, file plan development, or file station design. May serve as subject area specialist for training assignments.

Bachelor's Degree

518210ERM

Records/Information

Manager II

Manages a task functional area or oversees performance on a less complex task with responsibility for work accuracy, timeliness, and customer satisfaction. May direct a team of less senior records managers in performing analysis activities associated with schedule development or updating, file plan development, or file station design. May serve as subject area specialist for training assignments.

Bachelor's Degree

518210DC

Records/Information

Manager I

Performs records management assignments under the direction of more senior staff. May oversee small teams of records management paraprofessional and/or clerical personnel performing short-term tasks or assignments within tasks. May serve as a team member collecting information to be used for scheduling and file planning activities.

Bachelor's Degree

518210ERM

Records/Information

Manager I

Performs records management assignments under the direction of more senior staff. May oversee small teams of records management paraprofessional and/or clerical personnel performing short-term tasks or assignments within tasks. May serve as a team member collecting information to be used for scheduling and file planning activities.

Bachelor's

518210DC Records Analyst II

Serves as a lead for inventory and other data gathering teams in support of records systems analysis activities and plays a senior paraprofessional role for records management activities where independent decision making is required. May perform quality control functions that involve reviewing the work of others or may oversee the work of more junior paraprofessional staff or clerical personnel. May perform more complex records maintenance functions such as retirement or charging activities.

Associate's Degree

518210ERM Records Analyst II

Serves as a lead for inventory and other data gathering teams in support of records systems analysis activities and plays a senior paraprofessional role for records management activities where independent decision making is required. May perform quality control functions that involve reviewing the work of others or may oversee the work of more junior paraprofessional staff or clerical personnel. May perform more complex records maintenance functions such as retirement or charging activities.

Associate's Degree

518210DC Records Analyst I**

Participates as a team member in records management data gathering activities or performs records management functions under the direction of more senior staff requiring the implementation of standard records operating procedures, schedules, or other client standards and guidelines such as filing, database updating, and retrieval.

Associates Degree

518210ERM Records Analyst I**

Participates as a team member in records management data gathering activities or performs records management functions under the direction of more senior staff requiring the implementation of standard records operating procedures, schedules, or other client standards and guidelines such as filing, database updating, and retrieval.

Associates Degree

561110 Technical

Information Specialist II

Directs, administers, develops, coordinates, and performs professional level work involved in processing and transmitting scientific, technical, or other specialized information. Has experience and subject specialty expertise in particular field.

Possesses a broad knowledge of one or more professional, scientific, or technical disciplines or fields of interest needed to understand the significance and relationship of the concepts and ideas contained in the information area and a practical knowledge of documentation or library techniques. Provides guidance and supervision to support staff.

Bachelor's

518210DC

Information Specialist II

Directs, administers, develops, coordinates, and performs professional level work involved in processing and transmitting scientific, technical, or other specialized information. Has experience and subject specialty expertise in particular field.

Possesses a broad knowledge of one or more professional, scientific, or technical disciplines or fields of interest needed to understand the significance and relationship of the concepts and ideas contained in the information area and a practical knowledge of documentation or library techniques. May perform quality control activities of the work of other staff involving records/document retrieval tools such as indexes or abstracts. Provides guidance and supervision to support staff.

Bachelor's Degree

518210ERM

Technical

Information Specialist II

Directs, administers, develops, coordinates, and performs professional level work involved in processing and transmitting scientific, technical, or other specialized information. Has experience and subject specialty expertise in particular field.

Possesses a broad knowledge of one or more professional, scientific, or technical disciplines or fields of interest needed to understand the significance and relationship of the concepts and ideas contained in the information area and a practical knowledge of documentation or library techniques. May perform quality control activities of the work of other staff involving records/document retrieval tools such as indexes or abstracts. Provides guidance and supervision to support staff.

Bachelor's Degree

561110 Technical

Information Specialist I

Performs professional level work involved in processing and transmitting scientific, technical, or other specialized information. Has experience and subject specialty expertise in particular field.

Possesses a broad knowledge of one or more professional, scientific, or technical disciplines or fields of interest needed to understand the significance and relationship of the concepts and ideas contained in the information area and a practical knowledge of documentation or library techniques.

Associate's Degree

518210DC

Technical

Information Specialist I

Responds to records/document-related inquiries and requests for information, including inquiries that require significant or complex research using multiple sources. Provides input in the various tools such as taxonomies, thesauri, and databases.

Associate's Degree

518210ERM

Technical

Information Specialist I

Responds to records/document-related inquiries and requests for information, including inquiries that require significant or complex research using multiple sources. Provides input in the various tools such as taxonomies, thesauri, and databases.

Associate's

Document Conversion Specialist III

Coordinates document conversion activities involving multiple workstations and their staff and/or performs highly complex conversion activities involving challenging documents or media, strict timeframes, and/or sensitive information. Troubleshoots and resolves equipment problems and issues involving equipment settings or performance. Applies client image standards to product and ensures that task mandated quality standards are met. Works with more senior staff and client personnel to design conversion workflow and to define standard operating procedures. Coordinates conversion equipment operations and image management with technical staff and may serve on teams to assess conversion requirements and implement and test conversion solutions.

Associate's Degree

518210ERM

Document Conversion Specialist III

Coordinates document conversion activities involving multiple workstations and their staff and/or performs highly complex conversion activities involving challenging documents or media, strict timeframes, and/or sensitive information. Troubleshoots and resolves equipment problems and issues involving equipment settings or performance. Applies client image standards to product and ensures that task mandated quality standards are met. Works with more senior staff and client personnel to design conversion workflow and to define standard operating procedures. Coordinates conversion equipment operations and image management with technical staff and may serve on teams to assess conversion requirements and implement and test conversion solutions.

Associate's Degree

518210DC

Document Conversion Specialist II

Operates conversion equipment in production settings.

Assesses original document quality and output requirements and ensures equipment is set properly to achieve objectives. Verifies output product quality and repeats conversion activity if needed. Monitors equipment status and reports problems. Performs basic equipment maintenance functions and cleaning activities. Tests and verifies equipment performance.

May assist in training less experienced staff and in monitoring the quality of their performance.

Associate's

Document Conversion Specialist II

Operates conversion equipment in production settings.

Assesses original document quality and output requirements and ensures equipment is set properly to achieve objectives. Verifies output product quality and repeats conversion activity if needed. Monitors equipment status and reports problems. Performs basic equipment maintenance functions and cleaning activities. Tests and verifies equipment performance.

May assist in training less experienced staff and in monitoring the quality of their performance.

Associate's Degree

518210DC

Document

Preparation Clerk

Performs routine document preparation activities in a production environment where standard operating procedures and preparation requirements are clearly known.

Associates Degree

518210ERM

Document

Preparation Clerk

Performs routine document preparation activities in a production environment where standard operating procedures and preparation requirements are clearly known.

Associates Degree

561110 Program Support

Specialist II

Provides administrative support in a financial, healthcare, government, contact center, human resources, or other office environment to project staff by performing similar duties as the Program Support

Specialist I position as well as more complex administrative duties. May design spreadsheets and maintain databases; prepare financial documentation;

review invoices, claims, requests, etc. and process payments and collection; compiles data for reporting;

check documents for accuracy; monitors, edits, and prepares agreements; and other related administrative tasks. Performs more complex aspects of function;

works independently under general supervision or as part of a team on special projects or ongoing projects.

Good working knowledge of operating office and computer equipment and proficient using various software programs as required to perform tasks.

Associate's

Specialist II

Provides administrative support in a financial, healthcare, government, contact center, human resources, or other office environment to project staff by performing similar duties as the Program Support

Specialist I position as well as more complex administrative duties. May design spreadsheets and maintain databases; prepare financial documentation;

review invoices, claims, requests, etc. and process payments and collection; compiles data for reporting;

check documents for accuracy; monitors, edits, and prepares agreements; and other related administrative tasks. Performs more complex aspects of function;

works independently under general supervision or as part of a team on special projects or ongoing projects.

Good working knowledge of operating office and computer equipment and proficient using various software programs as required to perform tasks.

Associate's Degree

518210ERM

Program Support

Specialist II

Provides administrative support in a financial, healthcare, government, contact center, human resources, or other office environment to project staff by performing similar duties as the Program Support

Specialist I position as well as more complex administrative duties. May design spreadsheets and maintain databases; prepare financial documentation;

review invoices, claims, requests, etc. and process payments and collection; compiles data for reporting;

check documents for accuracy; monitors, edits, and prepares agreements; and other related administrative tasks. Performs more complex aspects of function;

works independently under general supervision or as part of a team on special projects or ongoing projects.

Good working knowledge of operating office and computer equipment and proficient using various software programs as required to perform tasks.

Associate's Degree

561110 Program Support

Specialist I

Provides administrative support in a financial, healthcare, government, contact center, human resources, or other office environment to project staff by performing a variety of duties such as answering phones; inputting data in various databases; opening, sorting and distributing mail and email; and preparing documents, reports and presentations. Receives and directs visitors. Maintains online and paper files.

Schedules and maintains calendar of appointments, meetings and travel itineraries. Resolves routine questions and problems. Operates standard office and computer equipment and uses various software programs as required to perform tasks. Performs basic processes and procedures to accomplish routine tasks;

typically receives close supervision.

Associate's

Specialist I

Provides administrative support in a financial, healthcare, government, contact center, human resources, or other office environment to project staff by performing a variety of duties such as answering phones; inputting data in various databases; opening, sorting and distributing mail and email; and preparing documents, reports and presentations. Receives and directs visitors. Maintains online and paper files.

Schedules and maintains calendar of appointments, meetings and travel itineraries. Resolves routine questions and problems. Operates standard office and computer equipment and uses various software programs as required to perform tasks. Performs basic processes and procedures to accomplish routine tasks;

typically receives close supervision.

Associates Degree

518210ERM

Program Support

Specialist I

Provides administrative support in a financial, healthcare, government, contact center, human resources, or other office environment to project staff by performing a variety of duties such as answering phones; inputting data in various databases; opening, sorting and distributing mail and email; and preparing documents, reports and presentations. Receives and directs visitors. Maintains online and paper files.

Schedules and maintains calendar of appointments, meetings and travel itineraries. Resolves routine questions and problems. Operates standard office and computer equipment and uses various software programs as required to perform tasks. Performs basic processes and procedures to accomplish routine tasks;

typically receives close supervision.

Associates Degree

518210DC

Systems/Process

Analyst III

Analyzes document management/processing system requirements to determine current capabilities and functions. Analyzes high-level requirements, interviews end-users, and reviews business process documentation to determine requirements, business case elements, and return on investment (ROI) alternatives. Develops detailed system and/or process requirements. May provide direction to less senior analysts and to support staff. May review client requirements and develop study schedules and methodologies in response to them.

Bachelor's

Systems/Process

Analyst III

Analyzes document management/processing system requirements to determine current capabilities and functions. Analyzes high-level requirements, interviews end-users, and reviews business process documentation to determine requirements, business case elements, and return on investment (ROI) alternatives. Develops detailed system and/or process requirements. May provide direction to less senior analysts and to support staff. May review client requirements and develop study schedules and methodologies in response to them.

Bachelor's Degree

518210DC

Systems/Process

Analyst II

Analyzes process and system requirements to determine existing capabilities, functions, and business case and ROI alternatives. Interviews end-users and reviews business process documentation to identify and define requirements. Develops detailed requirements specifications. May serve as a team leader coordinating the completion of sub activities or the preparation of specific products/outputs. May assist in reviewing client requirements and developing study schedules and methodologies in response to them.

Bachelor's Degree

518210ERM

Systems/Process

Analyst II

Analyzes process and system requirements to determine existing capabilities, functions, and business case and ROI alternatives. Interviews end-users and reviews business process documentation to identify and define requirements. Develops detailed requirements specifications. May serve as a team leader coordinating the completion of sub activities or the preparation of specific products/outputs. May assist in reviewing client requirements and developing study schedules and methodologies in response to them.

Bachelor's Degree

518210DC

Systems/Process

Analyst I

Performs well-defined process requirements analyses under the direction of more senior staff. Collections capability, performance, and requirements data and other functional information. Aggregates business process, business case, and ROI data for review by more senior members of the project team.

Bachelor's Degree

518210ERM

Systems/Process

Analyst I

Performs well-defined process requirements analyses under the direction of more senior staff. Collections capability, performance, and requirements data and other functional information. Aggregates business process, business case, and ROI data for review by more senior members of the project team.

Bachelor's

Programmer/Analyst

III

Designs, develops, implements, and maintains complex information systems. Manages more complex assignments requiring nonstandard programming techniques and/or extensive knowledge of specific development tools. Evaluates users requests for new or modified programs to determine feasibility, cost, and time requirements and compatibility with existing systems and capabilities. Determines programming specifications. Provides technical guidance to lower level programmers/analysts. Requires comprehensive knowledge of programming techniques, networked and centralized operating systems, and the capabilities of enterprise database products and development suites.

Bachelor's Degree

518210ERM

Programmer/Analyst

III

Designs, develops, implements, and maintains complex information systems. Manages more complex assignments requiring nonstandard programming techniques and/or extensive knowledge of specific development tools. Evaluates users requests for new or modified programs to determine feasibility, cost, and time requirements and compatibility with existing systems and capabilities. Determines programming specifications. Provides technical guidance to lower level programmers/analysts. Requires comprehensive knowledge of programming techniques, networked and centralized operating systems, and the capabilities of enterprise database products and development suites.

Bachelor's Degree

518210DC

Programmer/Analyst

II

Designs and develops systems (such as tracking resources), document databases, and database access methodologies. Oversees testing activities and leads problem resolution efforts. Participates in design/development phases from requirement definition through implementation. May work with users to define processes and develop models for rapid implementation, evaluate and implement document management COTS solutions, or work with users to resolve complex application and operational problems referred from a user support source as part of a problem triage system.

Bachelor's

Programmer/Analyst

II

Designs and develops systems (such as tracking resources), document databases, and database access methodologies. Oversees testing activities and leads problem resolution efforts. Participates in design/development phases from requirement definition through implementation. May work with users to define processes and develop models for rapid implementation, evaluate and implement document management COTS solutions, or work with users to resolve complex application and operational problems referred from a user support source as part of a problem triage system.

Bachelor's Degree

518210DC

Programmer/Analyst

I

Designs and develops routine resources according to specifications developed by more senior staff.

Performs testing and analysis activities. May implement straightforward document management COTS solutions. May work with users to resolve application and operational problems referred from a user support source as part of a problem triage system.

Bachelor's Degree

518210ERM

Programmer/Analyst

I

Designs and develops routine resources according to specifications developed by more senior staff.

Performs testing and analysis activities. May implement straightforward document management COTS solutions. May work with users to resolve application and operational problems referred from a user support source as part of a problem triage system.

Bachelor's Degree

518210DC

Network/Analyst

Technician II

Diagnoses standard PC and network software, hardware, and operator problems and takes remedial action; loads and configures network operating systems, network resources, and standard PC operating systems and applications. Installs tests and troubleshoots computer hardware and peripherals;

evaluates network security status and threat potential;

and prepares reports. Responds to users’ requests for assistance, may staff a help desk or information center.

May supervise lower level staff.

Bachelor's Degree

518210ERM

Network/Analyst

Technician II

Diagnoses standard PC and network software, hardware, and operator problems and takes remedial action; loads and configures network operating systems, network resources, and standard PC operating systems and applications. Installs tests and troubleshoots computer hardware and peripherals;

evaluates network security status and threat potential;

and prepares reports. Responds to users’ requests for assistance, may staff a help desk or information center.

May supervise lower level staff.

Bachelor's

561110 Technical Writer

Writes, re-writes, and edits document management-related textual material for office and administrative programs and activities. Performs research, analyzes technical literature, interviews and analyzes input from technical and operational staff to prepare original text.

Writes analytical, interpretive, documentary and promotional copy. Coordinates and/or approves graphic elements and mechanical layout of camera-ready copy. May coordinate the internal or external production and distribution of materials. May supervise the activities of less experienced staff.

Bachelor's Degree

518210DC Technical Writer

Writes, re-writes, and edits document management-related textual material for activities and programs related to records management and document conversion services. Performs research, analyzes technical literature, interviews and analyzes input from technical and operational staff to prepare original text.

Writes analytical, interpretive, documentary and promotional copy. Coordinates and/or approves graphic elements and mechanical layout of camera-ready copy. May coordinate the internal or external production and distribution of materials. May supervise the activities of less experienced staff.

Bachelor's Degree

518210ERM Technical Writer

Writes, re-writes, and edits document management-related textual material for activities and programs related to records management and document conversion services. Performs research, analyzes technical literature, interviews and analyzes input from technical and operational staff to prepare original text.

Writes analytical, interpretive, documentary and promotional copy. Coordinates and/or approves graphic elements and mechanical layout of camera-ready copy. May coordinate the internal or external production and distribution of materials. May supervise the activities of less experienced staff.

Bachelor's Degree

54151S Technical Consultant

Manager

Manages applications and systems development.

Manages the design, programming, and modification of software applications and systems. Uses subject matter and functional system expertise, influence and process skills to identify and meet high priority needs.

May hire, train, manage, and evaluate staff; may manage supervisors.

Bachelors 8

Software Developer

III

Provides technical design, development, and implementation of projects and/or software products and solutions. Defines architecture requirements and establishes standards for design and development.

Factors emerging technologies and product supportability into design and implementation. Serves as primary technical resource to development team.

Provides training and demonstrations. May manage staff.

Bachelors 6

541611 Technical

Information Specialist I

Performs professional level work involved in processing and transmitting scientific, technical, or other specialized information. Has experience and subject specialty expertise in particular field.

Possesses a broad knowledge of one or more professional, scientific, or technical disciplines or fields of interest needed to understand the significance and relationship of the concepts and ideas contained in the information area and a practical knowledge of documentation or library techniques.

Associate's Degree

541990 Technical

Information Specialist I

Performs professional level work involved in processing and transmitting scientific, technical, or other specialized information. Has experience and subject specialty expertise in particular field.

Possesses a broad knowledge of one or more professional, scientific, or technical disciplines or fields of interest needed to understand the significance and relationship of the concepts and ideas contained in the information area and a practical knowledge of documentation or library techniques.

Associate's Degree

541611 Technical

Information Specialist II

Directs, administers, develops, coordinates, and performs professional level work involved in processing and transmitting scientific, technical, or other specialized information. Has experience and subject specialty expertise in particular field.

Possesses a broad knowledge of one or more professional, scientific, or technical disciplines or fields of interest needed to understand the significance and relationship of the concepts and ideas contained in the information area and a practical knowledge of documentation or library techniques. Provides guidance and supervision to support staff.

Bachelor's

541990

Information Specialist II

Directs, administers, develops, coordinates, and performs professional level work involved in processing and transmitting scientific, technical, or other specialized information. Has experience and subject specialty expertise in particular field.

Possesses a broad knowledge of one or more professional, scientific, or technical disciplines or fields of interest needed to understand the significance and relationship of the concepts and ideas contained in the information area and a practical knowledge of documentation or library techniques. Provides guidance and supervision to support staff.

Bachelor's Degree

541611 Technical Writer

Writes, re-writes, and edits document management-related textual material for office and administrative programs and activities. Performs research, analyzes technical literature, interviews and analyzes input from technical and operational staff to prepare original text.

Writes analytical, interpretive, documentary and promotional copy. Coordinates and/or approves graphic elements and mechanical layout of camera-ready copy. May coordinate the internal or external production and distribution of materials. May supervise the activities of less experienced staff.

Bachelor's Degree

541990 Technical Writer

Writes, re-writes, and edits document management-related textual material for office and administrative programs and activities. Performs research, analyzes technical literature, interviews and analyzes input from technical and operational staff to prepare original text.

Writes analytical, interpretive, documentary and promotional copy. Coordinates and/or approves graphic elements and mechanical layout of camera-ready copy. May coordinate the internal or external production and distribution of materials. May supervise the activities of less experienced staff.

Bachelor's Degree

541611 Program Support III

Provides a variety of office, administrative, document control or computer support duties to include word processing, operating standard computer and office equipment and peripherals, performing document conversion activities, quality control, monitoring and preparing reports, maintaining databases, and performing data input. May perform more complex tasks requiring the consideration of multiple variables to determine proper course of action within pre-determined approaches. May lead and provide guidance to lower level support staff.

Associates

541990 Program Support III

Provides a variety of office, administrative, document control or computer support duties to include word processing, operating standard computer and office equipment and peripherals, performing document conversion activities, quality control, monitoring and preparing reports, maintaining databases, and performing data input. May perform more complex tasks requiring the consideration of multiple variables to determine proper course of action within pre-determined approaches. May lead and provide guidance to lower level support staff.

Associates Degree

541611 Program Support

Specialist II

Provides administrative support in a financial, healthcare, government, contact center, human resources, or other office environment to project…