MAS - Bering - Humantouch JV 1, LLC - 47QTCA20D009Y

GENERAL SERVICES ADIMINISTRATION

Federal Supply Service

Authorized Federal Supply Schedule Pricelist

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system.

The INTERNET address for GSA Advantage! is: GSAAdvantage.gov.

MULTIPLE AWARD SCHEDULE

LARGE CATEGORY: INFORMATION TECHNOLOGY

SUBCATEGORY: IT SERVICES

SIN 54151S Information Technology Professional Services

IT Professional Services and/or labor categories for database planning and design; systems analysis, integration, and design; programming, conversion and implementation support; network services, data/records management, and testing.

The Contractor shall not resell IT Professional Services, except that IT professional services may only be resold in direct support of products that are authorized to be sold via the schedule contract, e.g. SIN 54151 - Software Maintenance Services that supports SIN 511210 - Software Licenses. (This does not include SINs within the IT Services Subcategory).

NOTE: Subject to Cooperative Purchasing

FSC/PSC Code: D399

LARGE CATEGORY: MISCELLANEOUS

SUBCATEGORY: COMPLEMENTARY SINs

SIN ANCILLARY Ancillary Supplies and Services

Ancillary supplies and/or services are support supplies and/or services which are not within the scope of any other SIN on this schedule. These supplies and/or services are necessary to compliment a contractor's offerings to provide a solution to a customer requirement. This SIN may be used for orders and blanket purchase agreements that involve work or a project that is solely associated with the supplies and/or services purchased under this schedule.

NOTE: When used in conjunction with a Cooperative Purchasing eligible SIN, this SIN is Cooperative Purchasing Eligible.

FSC/PSC Code: 0000

Special Item Number OLM Order-Level Materials (OLM)

OLMs are supplies and/or services acquired in direct support of an individual task or delivery order placed against a Schedule contract or BPA. OLM pricing is not established at the Schedule contract or BPA level, but at the order level. Since OLMs are identified and acquired at the order level, the ordering contracting officer (OCO) is responsible for making a fair and reasonable price determination for all OLMs.

OLMs are procured under a special ordering procedure that simplifies the process for acquiring supplies and services necessary to support individual task or delivery orders placed against a Schedule contract or BPA.

Using this new procedure, ancillary supplies and services not known at the time of the Schedule award may be included and priced at the order level.

OLM SIN-Level Requirements/Ordering Instructions:

OLMs are:

• Purchased under the authority of the FSS Program

• Unknown until an order is placed

• Defined and priced at the ordering activity level in accordance with GSAR clause 552.238-115

Special Ordering

Procedures for the Acquisition of Order-Level Materials. (Price analysis for OLMs is not conducted when awarding the FSS contract or FSS BPA; therefore, GSAR 538.270 and 538.271 do not apply to OLMs)

• Only authorized for use in direct support of another awarded SIN.

• Only authorized for inclusion at the order level under a Time-and-Materials (T&M) or Labor-Hour (LH)

Contract Line Item Number (CLIN)

• Subject to a Not To Exceed (NTE) ceiling price

OLMs are not:

• "Open Market Items"

• Items awarded under ancillary supplies/services or other direct cost (ODC) SINs (these items are defined, priced, and awarded at the FSS contract level)

OLM Pricing:

• Prices for items provided under the Order-Level Materials SIN must be inclusive of the Industrial Funding Fee (IFF).

• The value of OLMs in a task or delivery order, or the cumulative value of OLMs in orders against a FSS BPA awarded under an FSS contract, cannot exceed 33.33%.

NOTE: When used in conjunction with a Cooperative Purchasing eligible SIN, this SIN is Cooperative Purchasing Eligible.

NOTE: Subject to Cooperative Purchasing

FSC/PSC Code: 0000

Schedule Contract Number

47QTCA20D009Y

For more information on ordering from Federal Supply Schedules, click on the FSS Schedules button at fss.gsa.gov.

Contract Period: May 16, 2020 through May 15, 2025

Contract current through: Modification 2 effective June 19, 2020 MASS Modification A824 effective August 26, 2020

Bering – HumanTouch JV 1, LLC 3301 C Street, Suite 400

Anchorage AK99503-3958 Telephone: 907-563-3788 Facsimile: 907-563-2742 www.beringstraits.com

Contractor Point of Contact for Contract Administration

Catherine Peterson Contracts Manager

3301 C Street, Suite 400 Anchorage AK 99503-3958 Telephone: 907-334-8311 cperterson@beringstraits.com

A Native American-owned, SBA Certified 8(a) Mentor-Protégé Joint Venture

CUSTOMER INFORMATION

1a. Table of awarded Special Item Numbers:

Special Item Number 54151S Special Item Number Ancillary Special Item Number OLM

1b. Identification of lowest priced model number and corresponding price for each awarded Special Item Number:

Special Item Number Labor Category GSA Price with IFF 54151S IT Analyst I $61.49 per hour Ancillary IT Support Specialist I** $53.37 per hour

1c. Identification of Services and Hourly Rates:

See Pages 5 through 14, below.

2. Maximum Order:

Special Item Number 54151S $500,000 Special Item Number Ancillary $250,000 Special Item Number OLM $250,000

3. Minimum Order: $100

4. Geographic Coverage:

Special Item Number 54151S Domestic Special Item Number Ancillary Domestic Special item Number OLM Domestic

5. Point of Production:

Special Item Number 54151S Anchorage, Alaska USA Special Item Number Ancillary Anchorage, Alaska USA Special Item Number OLM To be determined

6. Discount from Commercial List Price or Market Rate:

The GSA Net Prices published on the GSA Advantage website reflect the fully burdened price. The negotiated discount has been applied and the Industrial Funding Fee has been added.

7. Quantity Discounts: Not Applicable

8. Prompt Payment Terms: Net 30 days

Information for Ordering Offices: Prompt Payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. Government Purchase Card: Accepted for all purchases.

10. Foreign Item(s): Not Applicable

11a. Time of Delivery:

Special Item Number 54151S As negotiated with the Ordering Activity Special Item Number Ancillary As negotiated with the Ordering Activity Special Item Number OLM As negotiated with the Ordering Activity

11b. Expedited Delivery: Not Applicable.

11c. Overnight and 2-day Delivery: Not Applicable.

11d. Urgent Requirements:

Ordering Activities can contact the Contractor’s Representative for the purpose of requesting accelerated delivery to meet urgent requirements.

12. F.O.B. Point: Destination

13a. Ordering Address:

Catherine Peterson Contracts Manager 3301 C Street, Suite 400 Anchorage AK 99503-3958 Telephone: 907-334-8311 Facsimile: 907-563-2742 cperterson@beringstraits.com

13b. Ordering Procedures:

For supplies and services, the ordering procedures and information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.

14. Payment Address:

Catherine Peterson Contracts Manager 3301 C Street, Suite 400 Anchorage AK 99503-3958 Telephone: 907-334-8311 cperterson@beringstraits.com

15. Warranty Provision: All services shall be performed in a good and workmanlike manner.

16. Export Packing Charges: Not Applicable.

17. Terms and conditions of Government purchase card acceptance:

Please contact the Contractor for additional information.

18. Terms and conditions of Rental, Maintenance, and Repair: Not Applicable.

19. Terms and conditions of Installation: Not Applicable.

20. Terms and conditions of Repair Parts indicating date of parts price lists and any discounts from list prices:

Not Applicable.

20a. Terms and conditions for any other Service: Not Applicable.

21. List of Service and Distribution Points: Not Applicable.

22. List of Participating Dealer: Not Applicable.

23. Preventative Maintenance: Not Applicable.

24a. Special Attributes such as Environmental Attributes (E.G., Recycled Content, Energy Efficiency, and/or Reduced Pollutants):

Not Applicable.

24b. Section 508 Compliance Information:

Section 508 compliance information on the supplies and services in this contract are available in Electronic and Information Technology (EIT). The EIT standard can be found at: http:www.Section508.gov/.

25. Data Universal Number System (DUNS) Number: 116 763 135

26. Notification regarding registration in System for Award Management (SAM) database:

Contractor has a current registration in the Systems for Award Management (SAM).

27. Description of Services and Approved Hourly Rates – by SIN

SPECIAL ITEM NUMBER 54151S

INFORMATION TECHNOLOGY PROFESSIONAL SERVICES

IT Program Manager

Minimum/General Experience: 12 years.

Functional Responsibility: Responsible for the overall performance of an Information Technology program.

Provides technical direction in the execution of multiple IT projects and tasks, leveling resources (people, process and technology) to ensure IT solutions delivery aligns with objectives of the project. Ensures IT personnel are appropriately assigned to individual IT tasks, serves as the authorized interface with the Government CO, designated representatives (COR), management personnel, or agency identified stakeholders. Responsible for all phases of IT Program Management, from initiation to closing of multiple

Information Technology based projects, to ensure IT technology provided meets IT requirements, delivery schedule and performance objectives; is measured and reviewed for quality, and assessed for improvement.

Provides IT workflow and resource management including: formulating and reviewing strategic IT plans; IT subcontractor management; supervising IT personnel and communicating policies, purposes, and goals to personnel; developing and managing efforts relative to implementing and marketing the IT program to agencies and other customers as authorized by law; assigning IT contractor schedules; and preparing oral and written status reports. Ensures the quality of the IT program, deliverables, and their timeliness. Provides problem solving, risk assessment, and discrepancy resolution.

Minimum Education: Bachelor’s degree.

Approved Substitutions Education Experience

High School Diploma 16 years of relevant experience

IT Project Manager

Minimum/General Experience: 2 years.

Functional Responsibility: Performs Information Technology planning functions including the use of people, processes and technology to deliver IT based Concepts of Operation, Technology Roadmaps, Systems Development Plans, Systems Integration Plans, Acceptance Testing, IT Service Management (ITSM) based Operations and Maintenance planning, and Systems decommissioning planning. Relying upon a broad Information Technology background, ensures execution aligns with client Information Technology Lifecycle requirements, appropriately applies IT industry best practices and technical lessons learned to improve systems delivery and project efficiency.

High School Diploma 6 years of relevant experience

IT Architect III

Minimum/General Experience: 5 years.

Functional Responsibility: Establishes Information Technology architectures for information systems using analysis of the information engineers in the development of a limited number of IT based solutions supporting five to ten business capabilities. The target architecture will utilize small-scale information systems of less than 2,000 users and typically consist of Windows/Linux based server platforms, Microsoft SQL, Server, MySQL, PostgreSQL or similar platforms, with Web based or traditional client (Windows/Linux) based front end interfaces. Designs of the IT architecture include the software, hardware, and communications to support the requirements as well as provide for present and future cross functional requirements and interfaces.

High School Diploma 9 years of relevant experience

IT Architect V

Minimum/General Experience: 8 years.

Functional Responsibility: Establishes Information System architectures from using analysis of the information engineers in the development of systems, or systems of systems supporting Mid-size Enterprise (<10,000 user) environment for 10 to 50 business capabilities using medium-scale information systems utilizing either traditional server farms or cloud based solutions. Designs architecture to include the software, hardware or cloud services, and communications to support the total requirements meeting current and future cross functional requirements and interfaces.

High School Diploma 12 years of relevant experience

IT Architect VII

Minimum/General Experience: 11 years.

Functional Responsibility: Establishes Large (10,000+ user) Enterprise/Multi-Enterprise wide Information Systems Architectures utilizing the requirements and analysis of sub-ordinate Architects and Engineers.

Develops Information Technology based Architecture roadmaps utilizing the as-is environment, and "to-be" environments. Architecture includes the software, hardware, and communications to support the Enterprise and Multi-Enterprise domain solutions, utilizing Multiple Cloud Services and premise-based data centers.

Architectures developed are supportive of current state "As-Is" requirements while supporting future state "To-Be" cross functional requirements and interfaces.

Minimum Education: Master’s degree.

High School Diploma 19 years of relevant experience Bachelor’s degree 15 years of relevant experience

IT Analyst I

Minimum/General Experience: 1 year.

Functional Responsibility: Analyzes business procedures, problems and proposed or existing Information Technology to understand the data and automation needed to support those processes in organizations of 2,000 users or less. Guide users in formulating the processing requirements, advises on alternative approaches, and conducts Information Technology evaluation studies to meet business requirements.

Develops and writes technical reports, findings, and recommendations related to the above.

High School Diploma 5 years of relevant experience

IT Analyst II

Minimum/General Experience: 3 years.

Functional Responsibility: To achieve alignment between Information Technology based capabilities and business requirements, analyzes procedures, client governance, regulatory impacts and execution problems to understand data, workflows and IT automation requirements in Mid-Size Enterprise environments of 10,000 users or less. Utilizing Client Life Cycle requirements, provides iterative (Agile) or traditional (waterfall) guidance to users in formulating requirements, creates and advises on alternative approaches, and conducts evaluation studies of Information Technology based solutions. Develops and writes technical reports, findings, and recommendations related to the above.

High School Diploma 7 years of relevant experience

IT Analyst VII

Minimum/General Experience: 10 years.

Functional Responsibility: Interpret and apply government and industry specifications, guidelines and regulations to the unique requirements of the Information Technology project. Provide guidance to ensure all IT project objectives are achieved. Provide daily supervision and direction to support staff. Provide written specifications for system development. Develop procedures and processes and implement controls for integrating, operating, maintain and retiring information technology. Analyze output of automated models for integration of site data and out year impacts on project technical performance, costs, and schedules.

High School Diploma 18 years of relevant experience Bachelor’s degree 14 years of relevant experience

IT Engineer III

Minimum/General Experience: 4 years.

Functional Responsibility: Information Technology knowledge and practical experience in two or more of the following areas: operating systems, communications systems, applications, systems administration with experience and configuration in an environment of less than 2,000 users across at least two operating systems; and various computer languages and software development methodologies. Designs IT solutions from requirements. Implements systems and communications from plans. Reviews systems requirements.

Analyzes, troubleshoots and develops solutions.

High School Diploma 8 years of relevant experience

IT Engineer V

Minimum/General Experience: 7 years.

Functional Responsibility: Information Technology knowledge and practical experience in two or more of the following areas: operating systems, communications systems, applications, systems administration.

Experience and configuration at the Enterprise level supporting less than 10,000 users in at least two operating systems and two Local/Wide Area network communications technologies; for IT based software engineering two common computer languages (JAVA, C++, Python, etc.) and two operating systems (Linux and Windows)software development methodologies. Designs IT solutions from requirements. Implements systems and communications from plans. Reviews systems requirements. Analyzes, troubleshoots and develops solutions.

High School Diploma 11 years of relevant experience

IT Engineer VII

Minimum/General Experience: 11 years.

Functional Responsibility: Advanced Information Technology knowledge with demonstrated experience across operating systems, communications systems, applications, and systems management. Broad experience in engineering, configuring and managing engineering activities in Data Centers, Network Operations Centers, Security Operations Centers or Multi-Cloud Service provider environments, supporting Enterprises of 10,000 or more users. Designs Enterprise class IT solutions from requirements. Implements systems and communications from plans. Reviews systems requirements. Analyzes, troubleshoots and develops solutions. Provides supervision and direction of team members to develop, configure, install, maintain and retire complex Enterprise computing environments.

High School Diploma 19 years of relevant experience Bachelor’s degree 15 years of relevant experience

IT Developer I

Minimum/General Experience: 2 years.

Functional Responsibility: Provides IT technical expertise in performing applications programming.

Supports analysis for database and software development and maintenance activities. Under supervision, work will include software requirements definition and design, applications development using SQL database management systems. Requires a working level of skill in programming in languages such as JavaScript, Basic, Java and related programming tools.

High School Diploma 6 years of relevant experience

IT Developer VII

Minimum/General Experience: 7 years.

Functional Responsibility: Provides expertise in optimizing current programming efforts in current Information Technology applications software development languages (JAVA, C++, Perl, etc.), or Legacy IT Applications software development languages (COBOL, FORTRAN, Assembler, CICS, etc.), or Vendor specific development Environments (Salesforce, ServiceNow, Appian, Pega, etc.). Applies IT development skills to integrate front-end applications and back-end processing in N-Tier and Cloud/Multi-Cloud environments or their combination. Applies IT development skills to improve application performance, provides systems analysis for database performance, script execution and maintenance activities. Work will include Information Technology based software requirements definition, IT solutions design, applications development, and integration of SQL and NoSQL based database management systems. Guides teams following appropriate development methods.

Minimum Education: Doctorate degree.

High School Diploma 19 years of relevant experience Bachelor’s degree 13 years of relevant experience Master’s degree 9 years of relevant experience

IT Administrator I

Minimum/General Experience: 1 year.

Functional Responsibility: Performs Information Technology systems and network administration functions including: account creation, suspension and deletion, account troubleshooting, and under supervision software and hardware installation and configuration. Requires skill in communications administration, system administration, system performance tuning, user optimization, and computer network and system computer systems analysis. Has a limited working knowledge of database theory with specific experience in one operating system (UNIX/Linux/Windows).

High School Diploma 5 years of relevant experience

IT Administrator IV

Minimum/General Experience: 4 years.

Functional Responsibility: Performs Information technology systems and network administration functions including: system performance tuning, user optimization troubleshooting, software and hardware installation and configuration. Provides systems administration functions supporting development, test and production deployment cycles. Requires a high level of skill in communications administration, system administration, system performance tuning, user optimization, and computer network and system computer systems analysis, along with a working knowledge of database theory with specific experience in UNIX/Linux/Windows operating systems.

High School Diploma 8 years of relevant experience

IT Administrator VI

Minimum/General Experience: 6 years.

Functional Responsibility: Performs Information Technology systems, network, Cloud and directory based administration functions including: system performance tuning, service optimization and troubleshooting, software and hardware installation and configuration. Supervises systems administration functions supporting development, test and production deployment cycles. Requires a high level of skill in directory and service communications administration, system administration, system performance tuning, service optimization, user optimization, and computer network and system computer systems analysis. Strong working knowledge of database theory with specific experience in UNIX/Linux/Windows operating systems in a virtualized environment.

High School Diploma 10 years of relevant experience

IT Subject Matter Expert I

Minimum/General Experience: 6 years.

Functional Responsibility: Utilizes understanding of both business and information technology to facilitate coordination and translation between the technical and business teams while assisting in the development of solution requirements. Knowledge of requirements gathering and analysis methodologies and software applications. Has business case development experience, the ability to conduct cost benefit analysis, knowledge of Information Technology based commercial off the shelf software (COTS) business process management software, and experience creating test plans. Able to relate subject matter area to Analysts.

Utilizes functional knowledge to identify and communicate challenges in delivery.

High School Diploma 10 years of relevant experience

IT Subject Matter Expert II

Minimum/General Experience: 8 years.

Functional Responsibility: Utilizes understanding of business requirements and information technology to facilitate coordination and translation between the technical and business teams while driving Information Technology based development and integration of solution requirements in an Enterprise Environment of less than 10,000 users. Strong knowledge of requirements gathering and analysis methodologies, business process mapping techniques, client premise Information Technology software applications, and client premise architectures. Has business case development experience, the ability to conduct cost benefit analysis, knowledge of client premise based Information Technology commercial off the shelf (COTS applications, business process management software, and experience implementing change. Able to relate subject matter area to IT staff to guide solutions delivery across Architecture, Design, Engineering, Development, Test, Production and Retirement phases. Utilizes functional knowledge to identify, communicate and solve challenges in delivery. May supervise Business Analysts and SME Staff.

High School Diploma 12 years of relevant experience

IT Subject Matter Expert III

Minimum/General Experience: 10 years.

Functional Responsibility: Leads process change based on expertise in both business and information technology to facilitate a coordinated effort across Information Technology technical teams and business teams. Provides focused championship of client requirements during the development of IT based solutions.

May oversee teams performing requirements gathering and analysis adjusting the methods obtained to meet client requirements. Extensive IT based business case development experience, performed numerous Information Technology focused cost benefit analysis, experienced with commercial off the shelf IT software, Cloud based solutions and the customization of IT business process management solutions, with expertise in Information Technology change management and organizational change management impacts resulting from IT modernization. Able to relate subject matter area to Senior staff to guide solutions delivery across Architecture, Design, Engineering, Development, Test, Production and Retirement phases. Utilizes functional knowledge to identify, communicate and solve challenges in delivery. Supervises Business Analysts and SME Staff.

High School Diploma 14 years of relevant experience

IT Technical Writer

Functional Responsibility: Prepares and edits Information Technology technical documentation incorporating information provided by the client, specialists, analysts, engineers, and operations personnel.

Must have substantial knowledge of IT systems and terminology. Duties include the writing, editing, and graphic presentation of technical information for both technical and non-technical personnel. Interprets technical documentation standards and prepares documentation according to defined standards. Is expected to communicate effectively in writing and orally with all levels of technical and management personnel, as required.

High School Diploma 7 years of relevant experience

IT Training Specialist

Functional Responsibility: Experienced and skilled in Information Technology Instructional Systems Development. Experience in designing, developing and revising training materials. Develops training for software systems, operation procedures, training materials, and conducts training. Develops supportive training aids, such as manuals, user guides, and instructional materials for training programs. May supervise technical writers.

High School Diploma 9 years of relevant experience

SPECIAL ITEM NUMBER 54151S

APPROVED HOURLY RATES

SERVICE

(LABOR

CATEGORY)

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

16 MAY 20

to

15 MAY 21

16 MAY 21

to

15 MAY 22

16 MAY 22

to

15 MAY 23

16 MAY 23

to

15 MAY 24

16 MAY 24

to

15 MAY 25

IT Program Manager $169.06 $172.71 $176.45 $180.26 $184.15

IT Project Manager $98.63 $100.76 $102.94 $105.16 $107.43

IT Architect III $148.71 $151.93 $155.21 $158.56 $161.99

IT Architect V $165.64 $169.22 $172.87 $176.61 $180.42

IT Architect VII $188.33 $192.40 $196.56 $200.80 $205.14

IT Analyst I $60.19 $61.49 $62.82 $64.17 $65.56

IT Analyst II $82.09 $83.87 $85.68 $87.53 $89.42

IT Analyst VII $150.24 $153.49 $156.80 $160.19 $163.65

IT Engineer III $103.94 $106.18 $108.48 $110.82 $113.21

IT Engineer V $123.60 $126.27 $128.99 $131.78 $134.63

IT Engineer VII $172.28 $176.01 $179.81 $183.69 $187.66

IT Developer I $82.88 $84.67 $86.50 $88.37 $90.28

IT Developer VII $184.58 $188.57 $192.64 $196.81 $201.06

IT Administrator I $69.17 $70.66 $72.19 $73.74 $75.34

(LABOR

CATEGORY)

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

16 MAY 20

to

15 MAY 21

16 MAY 21

to

15 MAY 22

16 MAY 22

to

15 MAY 23

16 MAY 23

to

15 MAY 24

16 MAY 24

to

15 MAY 25

IT Administrator IV $97.75 $99.86 $102.02 $104.23 $106.48

IT Administrator VI $123.60 $126.27 $128.99 $131.78 $134.63

IT Subject Matter Expert I $145.03 $148.17 $151.37 $154.64 $157.98

IT Subject Matter Expert II $164.41 $167.97 $171.59 $175.30 $179.09

IT Subject Matter Expert III $181.01 $184.92 $188.92 $193.00 $197.17

IT Technical Writer $73.31 $74.90 $76.52 $78.17 $79.86

IT Training Specialist $89.45 $91.39 $93.36 $95.38 $97.44

SPECIAL ITEM NUMBER ANCILLARY

ANCILLARY SERVICES

IT Support Specialist I**

Minimum/General Experience: 1 year.

Functional Responsibility: Provides immediate assistance based on limited work experience related to common Information Technology software packages supporting general business functions or a single application providing a specific business function in a high volume customer service environment. Provides support through decision trees and knowledge base articles under the general guidance of Senior Staff.

Minimum Education: High School Diploma.

IT Support Specialist II**

Functional Responsibility: Provides immediate assistance based on work experience related to Information Technology software packages supporting general business functions and applications providing specific business functions in a high volume customer service environment. Guides less experienced staff through advanced triage technics. Obtains and documents detailed information for problem resolution and develops knowledge base articles for review by Senior Staff.

IT Support Specialist III**

Functional Responsibility: Provides immediate assistance for escalated problems and issues based on work experience related to an organizations information technology environment, including software packages supporting general business functions, applications providing specific business functions and system accessibility issues in a high volume customer service environment. Guides less experienced staff through advanced triage technics. Reviews and writes Standard Operating Procedures and Knowledge base articles. Directs staff in the delivery of service functions.

ANCILLARY SERVICES

APPROVED HOURLY RATES

(LABOR CATEGORY)

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

GSA PRICE

WITH IFF

16 MAY 20

to

15 MAY 21

16 MAY 21

to

15 MAY 22

16 MAY 22

to

15 MAY 23

16 MAY 23

to

15 MAY 24

16 MAY 24

to

15 MAY 25

IT Support Specialist I** $52.24 $53.37 $54.52 $55.70 $56.90

IT Support Specialist

II**

$55.29 $56.48 $57.70 $58.95 $60.22

IT Support Specialist

III** $66.76 $68.20 $69.68 $71.18 $72.72

SERVICE CONTRACT ACT / SERVICE CONTRACT LABOR STANDARDS MATRIX

SCLS Eligible Contract Labor Category SCLS Equivalent Code Title Wage Determination Number

IT Support Specialist I** 14041 – Computer Operator I 2015-4282 Rev 12 IT Support Specialist II** 14042 – Computer Operator II 2015-4282 Rev 12 IT Support Specialist III** 14043 – Computer Operator III 2015-4282 Rev 12

The Service Contract Labor Standards, formerly the Service Contract Act (SCA), apply to this contract and it includes SCLS applicable labor categories. Labor categories and fixed price services marked with a (**) in this pricelist are based on the U.S. Department of Labor Wage Determination Number(s) identified in the SCLS/SCA matrix. The prices awarded are in line with the geographic scope of the contract (i.e., domestic).

INFORMATION TECHNOLOGY CATEGORY

IT SERVICES SUBCATEGORY

SPECIAL ITEM NUMBER 54151S

There are no additional terms.

MISCELLANEOUS CATEGORY

COMPLEMENTARY SINs SUBCATEGORY

ANCILLARY SUPPLIES AND SERVICES

The work performed under this SIN shall be associated with existing SIN(s) under the contract. Ancillary supplies and/or services shall not be the primary purpose of the work ordered, but be an integral part of the total solution offered. Ancillary supplies and/or services may only be ordered in conjunction with or in support of supplies or services purchased under another SIN(s). Offerors may be required to provide additional information to support a determination that their proposed ancillary supplies and/or services are commercially offered in support of one or more SIN(s).

MISCELLANEOUS CATEGORY

COMPLEMENTARY SINs SUBCATEGORY

SPECIAL ITEM NUMBER OLM

ORDER-LEVEL MATERIALS

The use of the Order Level Materials (OLM) SIN is limited to 59 OLM-eligible subcategories under the MAS program. Supplies and/or services provided utilizing OLM authority must be acquired in direct support of an individual task or delivery order that is placed under an OLM-eligible subcategory as identified below:

1) Apparel

2) Audio Visual Products

3) Audio Visual Services

4) Awards

5) Background Investigations

6) Business Administrative Services

7) Compensation and Benefits

8) Document Services

9) Electronic Commerce

10) Environmental Services

11) Facilities Maintenance and Repair

12) Facilities Services

13) Facilities Solutions

14) Financial Services

15) Fire/Rescue/Safety/Environmental Protection Equipment

16) Fitness Solutions.

17) Flags

18) Flooring

19) Fuel Management

20) Furniture Services

21) Healthcare Furniture

22) Household, Dormitory & Quarters Furniture

23) Human Resources

24) Identity Protection Services

25) Industrial Products

26) Industrial Products and Services Maintenance and Repair

27) IT Hardware

28) IT Services

29) IT Software

30) IT Solutions

31) IT Training

32) Language Services

33) Legal Services

34) Logistical Services

35) Machinery and Components

36) Mail Management

37) Marine and Harbor

38) Marketing and Public Relations

39) Medical Equipment

40) Miscellaneous Furniture

41) Musical Instruments

42) Office Furniture

43) Office Management Maintenance and Repair

44) Office Services

45) Packaged Furniture.

46) Printing and Photographic Equipment

47) Protective Equipment

48) Records Management

49) Search and Navigation

50) Security Animals and Related Services

51) Security Services

52) Security Systems

53) Signs

54) Social Services

55) Structures

56) Technical and Engineering Services (non- IT)

57) Telecommunications

58) Testing Equipment

59) Training

NOTE: More information related to the OLM SIN is available at gsa.gov/mascategoryrequirements

27. Description of Services and Approved Hourly Rates – by SIN