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GENERAL SERVICES ADMINISTRATION
Federal Acquisition Service
Authorized Federal Supply Schedule FSS Price List
On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu-driven database system. The INTERNET address GSA Advantage!® is: GSAAdvantage.gov.
Multiple Award Schedule
FSC Group: Information Technology (I.T.) FSC Class:
Contract number: 47QTCA20D009M Contract period: May 1, 2020 – April 30, 2025
Computer Technologies Consultants, Inc.
10411 Motor City Drive Suite #500 Bethesda, MD 20817-1008
240-547-0076 PH
240-374-7024 F http://www.ctc-usa.com
Contract Administrator: Susan Normand govsolutions@usa-ctc.com
Business size: Small
For more information on ordering go to the following website: https://www.gsa.gov/schedules.
Price list current as of Modification #PS-0013 effective 03/05/2024
Prices Shown Herein are Net (discount deducted)
CUSTOMER INFORMATION
1a. Table of awarded special item number(s) with appropriate cross-reference to item descriptions and awarded price(s).
518210STLOC
Cloud Computing and Cloud Related IT Professional Services
54151SSTLOC
Information Technology Professional Services
54151HEALSTLOC
Health Information Technology Services
OLMSTLOC
Order-Level Materials (OLM’s)
1b.
SIN 518210C
SIN 54151HEAL
| Cloud Business Systems Analyst II |
| $100.88 |
| Health IT Computer Scientist II |
| $107.68 |
| Cloud Cyber Security Analyst III |
| $138.77 |
| Health IT Database Management Specialist II |
| $105.82 |
| Cloud Database Administrator II |
| $110.08 |
| Health Informatics Specialist III |
| $106.68 |
| Cloud Management Analyst III |
| $155.07 |
| Health IT Project Manager III |
| $89.91 |
| Cloud Program Manager III |
| $155.89 |
| Health and Health IT Subject Matter Expert (SME) III |
| $172.75 |
| Cloud Project Manager III |
| $129.22 |
| Health Systems Architect II |
| $110.71 |
| Cloud Software Engineer III |
| $150.51 |
| Cloud Systems Security Specialist I |
| $92.77 |
| SIN 54151S |
| Cloud Systems Security Specialist III |
| $169.08 |
| Network Engineer I |
| $71.70 |
SIN 54151S
| Network Engineer II |
| $92.06 |
| Administrative Specialist I |
| $50.82 |
| Network Engineer III |
| $112.39 |
| Application Support I |
| $51.78 |
| Programmer/Analyst I |
| $73.53 |
| Application Support II |
| $58.07 |
| Programmer/Analyst II |
| $67.60 |
| Application Support III |
| $88.11 |
| Programmer/Analyst III |
| $90.60 |
| Business Systems Analyst I |
| $86.06 |
| Software Architect I |
| $79.75 |
| Business Systems Analyst II |
| $100.88 |
| Software Architect II |
| $94.77 |
| Business Systems Analyst III |
| $117.95 |
| Software Architect III |
| $147.35 |
| Cyber Security Analyst I |
| $115.57 |
| Software Engineer I |
| $87.78 |
| Cyber Security Analyst II |
| $124.61 |
| Software Engineer II |
| $107.58 |
| Cyber Security Analyst III |
| $138.78 |
| Software Engineer III |
| $150.51 |
| Data Analyst I |
| $91.86 |
| Software Tester I |
| $58.69 |
| Data Analyst II |
| $88.59 |
| Software Tester II |
| $83.81 |
| Data Analyst III |
| $101.59 |
| Software Tester III |
| $101.85 |
| Data Center Manager I |
| $82.60 |
| Subject Matter Expert I |
| $103.02 |
| Data Center Manager II |
| $101.05 |
| Subject Matter Expert II |
| $153.05 |
| Data Center Manager IIII |
| $123.16 |
| Subject Matter Expert III |
| $195.47 |
| Data Entry I |
| $29.17 |
| Systems Analyst I |
| $68.80 |
| Data Entry II |
| $33.33 |
| Systems Analyst II |
| $71.70 |
| Data Management Support I |
| $58.64 |
| Systems Analyst III |
| $87.68 |
| Data Management Support II |
| $59.49 |
| Systems Analyst Principal |
| $93.04 |
| Data Management Support III |
| $62.45 |
| Systems Engineer I |
| $91.87 |
| Database Administrator I |
| $80.48 |
| Systems Engineer II |
| $114.85 |
| Database Administrator II |
| $104.63 |
| Systems Engineer III |
| $127.64 |
| Database Administrator III |
| $126.66 |
| Systems Security Specialist I |
| $102.11 |
| Desktop Support Engineer I |
| $34.46 |
| Systems Security Specialist II |
| $117.06 |
| Desktop Support Engineer II |
| $48.62 |
| Systems Security Specialist III |
| $168.35 |
| Desktop Support Engineer III |
| $53.36 |
| Technical Writer I |
| $50.97 |
| Enterprise Architect I |
| $82.74 |
| Technical Writer II |
| $68.41 |
| Enterprise Architect II |
| $91.87 |
| Web Administrator I |
| $65.00 |
| Enterprise Architect III |
| $131.94 |
| Web Administrator II |
| $93.66 |
| Internet/Web Design Developer I |
| $66.11 |
| Web Administrator III |
| $68.97 |
| Internet/Web Design Developer II |
| $75.41 |
| Website Manager I |
| $88.39 |
| Internet/Web Design Developer III |
| $100.28 |
| Website Manager II |
| $98.59 |
| Mobile Web Developer I |
| $68.44 |
| Website Manager III |
| $104.92 |
| Mobile Web Developer II |
| $87.75 |
| Mobile Web Developer III |
| $92.63 |
| Network Administrator I |
| $73.30 |
| Network Administrator II |
| $79.06 |
| Network Administrator III |
| $88.81 |
1c. Labor Category Descriptions
| Labor Category Name |
| Labor Category Description |
| Minimum Education |
| Minimum Yrs. Experience |
| Cloud Business Systems Analyst II |
| With minimal supervision, conduct analysis regarding migrating legacy applications migrating to the Cloud and new Cloud native applications, solve organizational information problems and requirements by analyzing requirements, designing computer programs, and recommending system controls and protocols. Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats. Design new computer programs by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications. Improve systems by studying current practices and designing modifications. Recommend controls by identifying problems and writing improved procedures. Define project requirements by identifying project milestones, phases, and elements; forming and leading project teams; and establishing project budget. Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions. Maintain system protocols by writing and updating procedures. Provide references for users by writing and maintaining user documentation, providing help desk support, and training users. Prepare technical reports by collecting, analyzing, and summarizing information and trends. Develop, implement and manage Cloud management and governance including regulatory and security compliance. The scope of work may include Analysis and planning for migrating legacy systems to the Cloud, analysis and planning for Cloud native solutions, Cloud management and governance, user documentation, requirements. |
| Bachelors |
| 5 |
| Cloud Cyber Security Analyst III |
| Plan, develop, supervise, coordinate, and manage cyber security analyst operations for legacy systems migrating to the Cloud and for new Cloud native applications. Ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. Plan, implement, upgrade, and monitor complex security measures for the protection of computer networks and information. Monitor networks and review/analyze operating system outputs such as authentication logs. Provide expertise for performing complex requirements and activities including evaluate data, systems, and networks to synthesize how current defenses and threats translate into risks for the organization. Anticipate information security risks and implement new ways to protect their organizations' computer systems and networks. Encrypt data transmissions, review violations of security procedures, and develop plans to safeguard the confidentiality, integrity, and availability of data. Respond to computer security breaches and viruses. Provide cyber security training and form and lead project teams. Lead, plan and manage the continuous monitoring of Cloud systems and applications. Lead, implement and manage the Cloud security and regulatory compliance. The scope of work may include cloud computing, continuous monitoring, cybersecurity, information security, Cloud security management and governance. |
| Bachelors |
| 8 |
| Cloud Database Administrator II |
| Maintain the integrity and performance of Cloud and Cloud computing databases. Applying database administrator expertise, develop processes for optimizing database security to ensure data is secure from unauthorized access or accidental loss or corruption but is available to users. Perform assigned tasks with minimal supervision. Set and maintain database standards, and install, upgrade, and manage database applications. Install database servers and manage database access. Monitor and maintain optimal performance, and diagnose and troubleshoot more complex database errors. Recommend modifications to existing database software to meet the needs of the client/customer. Recommend and implement emerging database methodology, and inform and train end users of databases changes. With minimal supervision, create automation for repeating database tasks, and create and manage database reports, visualizations, and dashboards. Implement and manage Cloud database management and governance. including cybersecurity monitoring and compliance. The scope of work may include cloud computing, database management, cybersecurity, data security, Cloud data protection and control. |
| Bachelors |
| 5 |
| Cloud Management Analyst III |
| Act as liaison between customers and other stakeholders to organize and document Cloud computing and the migration of legacy systems to the Cloud business processes, systems, and product requirements. Conduct and prepare operations and procedures manuals to assist management in operating more efficiently and effectively. Use information technology to develop and implement workable business solutions. Plan, manage, supervise, coordinate, manage, and conduct organizational studies and evaluations, design systems and procedures, and conduct work simplification and measurement studies. Provide guidance on administrative or logistics issues including acquisition strategy, process improvement and assessment, financial planning, etc. Gather and analyze business or financial data, recommend new systems, procedures, or organizational changes, and develop solutions or alternative methods. Provide necessary training and communicate with personnel to ensure successful functioning of existing and newly implemented systems or procedures. Plan, implement and manage the assessment of Cloud solutions, Risk Management Framework, cybersecurity, DevOps, Cloud management and governance, refactoring workloads for Cloud solutions, Cloud native solutions, IaaS, PaaS, SaaS, Cloud security and regulatory compliance. The scope of work may include Cloud native computing, Cloud migration, Cybersecurity, Cloud governance, Refactor workloads for the Cloud. |
| Masters |
| 8 |
| Cloud Program Manager III |
| Plan, develop, supervise, and manage program operations, and provide expertise for performing complex requirements and activities. Create and manage long-term goals, and implement and manage changes and interventions to ensure goals are achieved regarding Cloud native computing, the migration of legacy systems to the Cloud, and refactoring workloads for Cloud computing. Organize programs and activities in accordance with the strategic mission and goals of the organization. Ensure goals are met in areas including customer satisfaction, safety, quality and team member performance. Develop new programs to support the strategic direction of the organization. Develop a budget and operating plan for the program, and develop and implement an evaluation method to assess program strengths, resolve complex issues and identify areas for improvement. Write program funding proposals to guarantee uninterrupted delivery of services. Manage a team with a diverse array of talents and responsibilities. Meet with stakeholders to make communication easy and transparent regarding issues and decisions on services. Produce accurate and timely reporting of program status throughout its life cycle and provide necessary training. Analyze program risks and define strategy with the marketing team. Lead, plan, implement and manage the implementation of Cloud management and governance including cybersecurity and all regulatory and security compliance requirements. The scope of work may include Cloud native computing, the migration of legacy systems to the Cloud, refactoring workloads for Cloud computing, Cloud management and Governance, Cybersecurity. |
| Bachelors |
| 8 |
| Cloud Project Manager III |
| Plan, develop, supervise, coordinate, and manage project management operations for legacy system migration to the Cloud and new Cloud computing. Perform as the primary point of contact for coordinating with customer/client regarding project status and issues. Provide expertise for performing complex requirements and activities. Determine and define project scope and objectives. Predict resources needed to reach objectives and manage resources in an effective and efficient manner. Prepare budget based on scope of work and resource requirements. Develop and manage a detailed project schedule and work plan, monitor progress and make adjustments as needed, and track project costs in order to meet budget. Provide project updates on a consistent basis to various stakeholders about strategy, adjustments, and progress. Manage contracts with vendors and suppliers by assigning tasks and communicating expected deliverables. Utilize industry best practices, techniques, and standards throughout entire project execution. Measure project performance to identify areas for improvement and provide necessary training. Incorporate Cloud governance, management and cybersecurity compliance into all project plans. The scope of work may include Cloud migration, Cloud computing, Agile Project Management, Project Reporting, Cloud governance and management. |
| Bachelors |
| 8 |
| Cloud Software Engineer III |
| Plan, develop, supervise, coordinate, and manage software engineering operations. Apply principles and techniques of engineering, mathematics, and computer science to the design, development, and testing of Cloud native solutions and the migration of legacy systems to the Cloud. Implement DevOps policies and procedures. Develop and direct software system validation and testing methods, and direct software programming initiatives. Provide software engineering expertise for performing complex requirements and activities. Manage the software development lifecycle. Monitor system performance and work closely with clients and cross-functional departments to communicate project statuses and proposals. Manage and monitor the development of documentation. Analyze data to effectively coordinate the installation of new systems or the modification of existing systems. Develop and execute project plans, create innovative solutions to meet company technical needs, and provide necessary training. Test new software and fix complex bugs. Manage the implementation of Cloud technologies including DevOps, SecDevOps, Artificial Intelligence and Machine Learning. The scope of work may include Cloud solutions, Cloud migration, DevOps, refactor workloads for Cloud solutions, software programming. |
| Bachelors |
| 8 |
| Cloud Systems Security Specialist I |
| Under direct supervision, assist with the design, analysis, test, implementation and monitoring of security measures for legacy systems migrating to the Cloud and Cloud native solutions including networks and systems. Support the defense of systems against unauthorized access, modification and/or destruction. Assist with the configuring and support security tools such as firewalls, anti-virus software, patch management systems, etc. Define access privileges, control structures, and resources. Assist with vulnerability testing, risk analyses, and security assessments. Identify abnormalities and report violations, and monitor routine security administration. Support the development and update of business continuity and disaster recovery protocols. Assist with security audits to ensure operational security. Respond immediately to security incidents and assist with post-incident analysis. Research and recommend security upgrades. Support the continuous monitoring of Cloud systems and applications. Support the Cloud security and regulatory compliance. The scope of work may include cloud computing, continuous monitoring, cybersecurity, information security, Cloud security management and governance. |
| Bachelors |
| 3 |
| Cloud Systems Security Specialist III |
| Apply specialized expertise to design, analyze, test, implement and monitor security measures for legacy systems migrating to the Cloud and Cloud native solutions including networks and systems. Coordinate, manage and supervise system security operations and activities. Defend systems against unauthorized access, modification and/or destruction. Configure and support security tools such as firewalls, anti-virus software, patch management systems, etc. Define access privileges, control structures, and resources. Perform vulnerability testing, risk analyses, and security assessments. Identify abnormalities and report violations, and oversee and monitor routine security administration. Develop and update business continuity and disaster recovery protocols. Design and conduct security audits to ensure operational security. Respond immediately to security incidents and provide post-incident analysis. Research and recommend security upgrades. Provide technical advice to colleagues and provide necessary training. Lead, plan, implement and manage the continuous monitoring of Cloud systems and applications. Support the Cloud security and regulatory compliance. The scope of work may include cloud computing, continuous monitoring, cybersecurity, information security, Cloud security management and governance. |
| Bachelors |
| 8 |
| Health IT Computer Scientist II |
| Act as a senior consultant in complex or mission critical client requirements regarding health, healthcare and health IT including Laboratory Information Systems and health information exchanges. Elicit and define Health IT requirements from a wide variety of health analysts and decision makers. Develop, modify, and apply computer modeling and programming applications to analyze mathematical and medical requirements regarding Health IT systems and develop innovative solutions. Participate in all phases of health and health IT scientific and engineering projects such as research, design, development, testing, modeling, simulating, training, and documentation. |
| Bachelors |
| 5 |
| Health IT Database Management Specialist II |
| Provide highly technical expertise in the development and management of databases and database application development for Health IT systems and Health information exchanges. Evaluate and recommend available Database products to support validated Health IT user requirements. Define file organization, indexing methods, and Health IT security procedures - including PII, PHI and HIPPA - for specific Health IT user applications. Test and assist in the implementation of innovative Health IT changes or new database designs. Monitor database usage and statistics. Knowledge of relational database environment. Manage the development of database projects and data warehouse Health IT systems and applications. Prepare and deliver presentations on Database concepts. Provide daily supervision and direction to support staff. Extensive knowledge of relational database environment for Health information exchanges, Electronic Health Records and Health IT applications.. |
| Bachelors |
| 5 |
| Health Informatics Specialist III |
| Provide technical support and guidance in support of the Health Informatics including data requirements, client information requirements, data acquisition and transport requirements and related resources. Work with Electronic Health Records (EHR) and Informatics tools as a technical advisor to assist in implementation and testing of the end-to-end Informatics solution including data transport and other implementation resources. Provide technical support, maintain, update, and further develop the methodologies used in the health data forecasts and evaluation specifications including Monitoring, Evaluation and Reporting requirements (MER). Provide technical support and guidance to client agencies staff, contractors, and workgroups, as needed. Maintain and update the business rules using the standard business rules methodology already established. Maintain and update the decision tables, process diagrams, vocabulary, test cases, and related tools associated with the health data forecast and evaluation specifications. Maintain and update all to resources that were developed to support forecast and evaluation services and support, including but not limited to the logic specification, supporting data, test cases, and associated resources. Develop innovative Health Informatics solutions to meet the needs of analysts and decision makers. |
| Bachelors |
| 8 |
| Health IT Project Manager III |
| Oversees and manages the operational aspects of Health IT projects and serves as liaison between project management and planning, project team, and line management. Gathers requirements to develop Health IT project plans and budgets; manages schedules and prepares status reports. Assesses project issues and develops innovative solutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring Health IT project progress and for intervention and problem solving with project managers, line managers, and clients. Follows the Agency Health IT architecture framework for example HHS EPLC. Follows formal change management process as appropriate. Creates and disseminates appropriate Health IT project communication. Contributes to the development of new concepts, techniques, and standards. Considered expert in field within the organization. Able to communicate effectively and clearly present technical approaches and findings. Develops solutions to complex Health IT problems, which require the regular use of ingenuity and innovation. Manage Projects that include Electronic Health Records, Health Information Exchanges and Personal Health Information including PII, PHI and HIPPA compliance. |
| Bachelors |
| 8 |
| Health and Health IT Subject Matter Expert (SME) III |
| Provide technical, managerial, and administrative direction for problem definition, analysis, requirements development, and implementation for complex to extremely complex Health IT systems in the health and healthcare subject matter area. Provide Health Subject Matter Expertise in the following areas: Public Health Analyst, Global Health Analyst, Epidemiologists, Public Health Indicators & Metrics, Biostatistical Analysis, Medical Supply Chain, Laboratory Information Systems, Health IT Enterprise Systems Architect, Health Informatics. Make recommendations and advise on organization-wide innovative system improvements, optimization or maintenance efforts in the following Health IT specialties: Health data security, information systems architecture; networking; telecommunications; automation; communications protocols; risk management/electronic analysis; software; lifecycle management; software development methodologies; and modeling and simulation. |
| Bachelors |
| 8 |
| Health Systems Architect II |
| Serves as a consultant to the customer’s organization and stays up to date on the latest Health IT trends and issues. Work with developers and other internal teams to build Health IT cutting-edge, infrastructure services in Cloud and OnPrem technologies from the ground-up. Collaborate with the agency’s Architecture Team and Information Security Office to ensure a compliant and automated infrastructure. Embrace new services and tools to aid in bringing Health IT projects to a diverse audience. Collaborate with other team members to brainstorm and provide innovative solutions. Mentor other developers in cloud technologies and Office 365. Work closely with business analysts to define Health related requirements and collaborate with the development team, enterprise architect and the project manager in all aspects of system design and development to develop functional solutions that meet business needs and are aligned with the architectural roadmap as established by the architecture team; will require hands-on development as needed. Support and contribute to project management activities by participating in the scoping and estimating of project efforts, risks identification and mitigation measures recommendation, communicating activity status and providing timely notification and escalation of possible issues/problems to the Project Manager. Architect solutions for Health information exchange including Electronic Health Records, Health Information Exchanges and Connected Health. |
| Bachelors |
| 5 |
| Administrative Specialist I |
| Perform a wide range of administrative and personal assistant duties including conducting research, preparing statistical reports and spreadsheets, preparing correspondence, reports and presentations, handling information requests, planning conferences and meetings, providing purchasing and payroll support, fulfilling employment administration requirements, making travel arrangements, and maintaining calendars and schedules. Assist with the preparation of presentation materials for use by others, editing content and adding appropriate graphic and design elements, and creating basic web content. Compose and/or prepare correspondence, memoranda, promotional materials, forms, newsletters, manuals, and reports using appropriate word processing and spreadsheet tools. Perform basic statistical calculations on data for reports and presentations. Work may support the domains of communications, marketing, or other general development areas. |
| High School |
| 1 |
| Application Support I |
| Provide technical support relating to various applications, system-level software, compilers, and other general computing applications. Assist with the research and identification of system application needs to visualize any problems for users. Support software requirements analysis and resolution of malfunctioning applications or software systems. Assist customers or clients regarding the use of various software applications. Support software modification and correct errors which may assist in adapting new hardware and upgrading interfaces. Support changes in existing systems. Work may support the domains of healthcare IT, technical development, and systems integration. |
| Associates |
| 1 |
| Application Support II |
| With minimal supervision, provide technical support relating to various applications, system-level software, compilers, and other general computing applications. Participate in the research and identification of system application needs to visualize any problems for users. Analyze software requirements and support resolution of malfunctioning applications or software systems. Provide assistance and instruction for customers or clients regarding the use of various software applications. Modify software and correct errors which may assist in adapting new hardware and upgrading interfaces. Plan changes in existing systems and suggest installation of new systems. Work may support the domains of healthcare IT, technical development, and systems integration. |
| Associates |
| 5 |
| Application Support III |
| Plan, develop, supervise, and manage technical support activities for various applications, system-level software, compilers, and other general computing applications. Participate in the research and identification of complex system application needs to visualize any problems for users. Analyze complex software requirements and support resolution of malfunctioning applications or software systems. Provide assistance and instruction for customers or clients regarding the use of various software applications. Modify software and correct errors which may assist in adapting new hardware and upgrading interfaces. Plan changes in existing systems and suggest installation of new systems. Work may support the domains of healthcare IT, technical development, and systems integration. |
| Associates |
| 8 |
| Business Systems Analyst I |
| Support the design of new computer programs by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications. Assist in improving systems by studying current practices and designing modifications. Recommend controls by identifying problems and writing improved procedures. Support project requirements definition by identifying project milestones, phases, and elements; and participating in project teams. Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions. Maintain system protocols by writing and updating procedures. Provide references for users by writing and maintaining user documentation, providing help desk support, and training users. Provide input to technical reports by collecting, analyzing, and summarizing information and trends. Work may support the domains of healthcare IT, software development, and marketing. |
| Bachelors |
| 1 |
| Business Systems Analyst II |
| Solve organizational information problems and requirements by analyzing requirements, designing computer programs, and recommending system controls and protocols. Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats. Design new computer programs by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications. Improve systems by studying current practices and designing modifications. Recommend controls by identifying problems and writing improved procedures. Define project requirements by identifying project milestones, phases, and elements; forming project teams; and establishing project budget. Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions. Maintain system protocols by writing and updating procedures. Provide references for users by writing and maintaining user documentation, providing help desk support, and training users. Prepare technical reports by collecting, analyzing, and summarizing information and trends. Work may support the domains of healthcare IT, software development, and marketing. |
| Bachelors |
| 5 |
| Business Systems Analyst III |
| Supervise and manage business systems analysis operations. Solve complex organizational information problems and requirements by analyzing requirements, designing computer programs, and recommending system controls and protocols. Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats. Act as the primary business system analyst point of contact for client/customer. Design new computer programs by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, and writing specifications. Improve systems by studying current practices and designing modifications. Recommend controls by identifying problems and writing improved procedures. Define project requirements by identifying project milestones, phases, and elements; forming project teams; and establishing project budget. Monitor project progress by tracking activity, resolving problems, publishing progress reports, and recommending actions. Maintain system protocols by writing and updating procedures. Provide references for users by writing and maintaining user documentation, providing help desk support, and training users. Prepare technical reports by collecting, analyzing, and summarizing information and trends. Work may support the domains of healthcare IT, software development, and marketing. |
| Bachelors |
| 8 |
| Cyber Security Analyst I |
| Ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. Monitor security measures for the protection of computer networks and information. Monitor networks and review/analyze operating system outputs such as authentication logs. Evaluate data, systems, and networks to synthesize how current defenses and threats translate into risks for the organization. Anticipate information security risks and assist with the implementation of new ways to protect the organizations' computer systems and networks. Support encryption activities for data transmissions, review violations of security procedures, and assist in developing plans to safeguard the confidentiality, integrity, and availability of data. Respond to computer security breaches and viruses. Work may support the domains of cloud computing, cybersecurity, and application development support. |
| Bachelors |
| 1 |
| Cyber Security Analyst II |
| Ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. With minimal supervision, plan, implement, upgrade, and monitor security measures for the protection of computer networks and information. Monitor networks and review/analyze operating system outputs such as authentication logs. Evaluate data, systems, and networks to synthesize how current defenses and threats translate into risks for the organization. Anticipate information security risks and implement new ways to protect their organizations' computer systems and networks. Encrypt data transmissions, review violations of security procedures, and develop plans to safeguard the confidentiality, integrity, and availability of data. Respond to computer security breaches and viruses. Work may support the domains of cloud computing, cybersecurity, and application development support. |
| Bachelors |
| 5 |
| Cyber Security Analyst III |
| Plan, develop, supervise, and manage cyber security analyst operations. Ensure appropriate security controls are in place that will safeguard digital files and vital electronic infrastructure. Plan, implement, upgrade, and monitor complex security measures for the protection of computer networks and information. Monitor networks and review/analyze operating system outputs such as authentication logs. Evaluate data, systems, and networks to synthesize how current defenses and threats translate into risks for the organization. Anticipate information security risks and implement new ways to protect their organizations' computer systems and networks. Encrypt data transmissions, review violations of security procedures, and develop plans to safeguard the confidentiality, integrity, and availability of data. Respond to computer security breaches and viruses. Provide cyber security training. Work may support the domains of cloud computing, cybersecurity, and application development support. |
| Bachelors |
| 8 |
| Data Analyst I |
| Support the development and implementation of databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Acquire data from primary or secondary data sources and maintain databases/data systems. Interpret data, analyze results using statistical techniques, and provide reports. Identify, analyze, and interpret trends or patterns in data sets. Filter and optimize data output by reviewing computer reports, printouts, and performance indicators to locate and correct code problems. Monitor performance and quality control plans to identify process improvement opportunities. Work may support the domains of healthcare IT, software maintenance, application development support, and cloud computing. |
| Bachelors |
| 1 |
| Data Analyst II |
| Using specialized expertise, develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Acquire data from primary or secondary data sources and maintain databases/data systems. Develop analysis and reporting capabilities. Interpret data, analyze results using statistical techniques, and provide reports. Identify, analyze, and interpret trends or patterns in complex data sets. Filter and optimize data output by reviewing computer reports, printouts, and performance indicators to locate and correct code problems. Monitor performance and quality control plans to identify process improvement opportunities. Work with management to prioritize business and information needs. Work may support the domains of healthcare IT, software maintenance, application development support, and cloud computing. |
| Bachelors |
| 5 |
| Data Analyst III |
| Plan, supervise, manage, and perform the development and implementation of databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Acquire data from primary or secondary data sources and maintain databases/data systems. Develop analysis and reporting capabilities. Interpret data, analyze results using statistical techniques, and provide reports. Identify, analyze, and interpret trends or patterns in complex data sets. Filter and optimize data output by reviewing computer reports, printouts, and performance indicators to locate and correct code problems. Monitor performance and quality control plans to identify process improvement opportunities. Work with management to prioritize business and information needs. Work may support the domains of healthcare IT, software maintenance, application development support, and cloud computing. |
| Bachelors |
| 8 |
| Data Center Manager I |
| Administer and monitor activities related to analysis, installation, maintenance, and operation of organization data centers. Prepare and update plans for development and installation of data center according to present and future requirements. Install custom upgrades for customers; replace cables, components and accessories; and maintain records and drawing schematics of the center to detail installed equipment. Troubleshoot data center operations and identify issues and assist in timely resolution of same. Assist with the integration of critical systems into infrastructure, and support the research of upgrades for advanced data center. Ensure client satisfaction and provide optimal level of customer services for various departments. Work may support the domains of cybersecurity, systems development, software maintenance, and cloud computing. |
| Bachelors |
| 1 |
| Data Center Manager II |
| Administer and monitor activities related to analysis, installation, maintenance, and operation of organization data center with minimal supervision. Oversee equipment maintenance and inventory, customer service and employee management. Prepare and update plans for development and installation of data centers according to present and future requirements. Manage and install custom upgrades for customers; replace cables, components and accessories; and maintain records and drawing schematics of the center to detail installed equipment. Monitor all software and hardware products and ensure compliance to Data Center standards and systems. Troubleshoot data center and identify issues and assist in timely resolution of same. Coordinate with IT, enhancement and business teams and develop strategies to ensure achievement of data center capacity, perform integration of critical systems into infrastructure, and perform research of upgrades for advanced data center. Maintain expert knowledge on all applications and its use on systems for various critical systems. Ensure client satisfaction and provide optimal level of customer services for various departments. Work may support the domains of cybersecurity, systems development, software maintenance, and cloud computing. |
| Bachelors |
| 5 |
| Data Center Manager IIII |
| Plan, develop, supervise, manage, and perform the administration and monitoring activities related to analysis, installation, maintenance, and operation of organization data center. Oversee equipment maintenance and inventory, customer service and employee management. Prepare and update plans for development and installation of data center according to present and future requirements. Manage and install complex and custom upgrades for customers; replace cables, components and accessories; and maintain records and drawing schematics of the center to detail installed equipment. Monitor all software and hardware products and ensure compliance to Data Center standards and systems. Troubleshoot data center and identify issues and assist in timely resolution of same. Coordinate with IT, enhancement and business teams and develop strategies to ensure achievement of data center capacity, perform integration of critical systems into infrastructure, and perform research of upgrades for advanced data center. Maintain expert knowledge on all applications and its use on systems for various critical systems. Ensure client satisfaction and provide optimal level of customer services for various departments. Work may support the domains of cybersecurity, systems development, software maintenance, and cloud computing. |
| Bachelors |
| 8 |
| Data Entry I |
| Record customer and account data by inputting text-based and numerical information from source documents. Under supervision, compile, verify data accuracy, and sort information according to priorities to prepare source data for data entry. Review data for deficiencies or errors, correct any incompatibilities if possible and check output. Assist in researching and obtaining further information for incomplete documents. Respond to queries for information and access relevant files. Generate reports, store completed work in designated locations. and perform backup operations. Tests customer and account system changes and upgrades by inputting new data. Work may support the domains of healthcare IT, software maintenance, and application development. |
| High School |
| 1 |
| Data Entry II |
| Record customer and account data by inputting text-based and numerical information from source documents. Compile, verify data accuracy, and sort information according to priorities to prepare source data for data entry. Review data for deficiencies or errors, correct any incompatibilities if possible and check output. Research and obtain further information for incomplete documents. Respond to queries for information and access relevant files. Generate reports, store completed work in designated locations. and perform backup operations. Tests customer and account system changes and upgrades by inputting new data. Work may support the domains of healthcare IT, software maintenance, and application development. |
| High School |
| 5 |
| Data Management Support I |
| Assist with developing and implementing procedures for effective data management. Organize, store, and analyze data and safeguard data by applying security and confidentiality standards. Collect, analyze, and interpret data and manage all incoming data files. Regularly monitor and evaluate information and data systems that could affect analytical results. Assist with recognizing and upholding digital security systems to protect delicate information. Assess system performance and implement recommendations for software, hardware, and data storage improvements and provide data protection and control. Assist staff members in the daily use of data systems. Work may support the domains of database development, software maintenance, cloud computing, and application development. |
| Bachelors |
| 1 |
| Data Management Support II |
| Apply data management expertise to assigned activities associated with data systems and networks. Develop and implement procedures for effective data management. Organize, store, and analyze data and safeguard data by applying security and confidentiality standards. Under minimal supervision, collect, analyze, and interpret data and manage all incoming data files. Create rules and procedures for data sharing and validation. Regularly monitor and evaluate information and data systems that could affect analytical results. Continually develop data management strategies and assist with recognizing and upholding digital security systems to protect delicate information. Assess system performance and make recommendations for software, hardware, and data storage improvements and provide data protection and control. Assist staff members in the daily use of data systems. Work may support the domains of database development, software maintenance, cloud computing, and application development. |
| Bachelors |
| 5 |
| Data Management Support III |
| Supervise all assigned activities associated with data systems and networks. Plan, develop, supervise, manage, and implement procedures for effective data management. Organize, store, and analyze data and safeguard data by applying security and confidentiality standards. Collect, analyze, and interpret data and manage all incoming data files. Create rules and procedures for data sharing and validation. Regularly monitor and evaluate information and complex data systems that could affect analytical results. Continually develop data management strategies and assist with recognizing and upholding digital security systems to protect delicate information. Assess system performance and make recommendations for software, hardware, and data storage improvements and provide data protection and control. Oversee and manage staff members in the daily use of data systems. Work may support the domains of database development, software maintenance, cloud computing, and application development. |
| Bachelors |
| 8 |
| Database Administrator I |
| Maintain the integrity and performance of company databases. Assist with developing processes for optimizing database security to ensure data is secure from unauthorized access or accidental loss or corruption but is available to users. Maintain database standards, and install, upgrade, and manage database applications. Install database servers and manage database access. Monitor and maintain optimal performance, and diagnose and troubleshoot database errors. Implement emerging database methodology, and inform end users of databases changes. Under supervision, create automation for repeating database tasks, and create and manage database reports, visualizations, and dashboards. Work may support the domains of healthcare IT, software maintenance, and application development. |
| Bachelors |
| 1 |
| Database Administrator II |
| Maintain the integrity and performance of company databases. Applying database administrator expertise, develop processes for optimizing database security to ensure data is secure from unauthorized access or accidental loss or corruption but is available to users. Set and maintain database standards, and install, upgrade, and manage database applications. Install database servers and manage database access. Monitor and maintain optimal performance, and diagnose and troubleshoot database errors. Recommend modifications to existing database software to meet the needs of their employer. Recommend and implement emerging database methodology, and inform and train end users of databases changes. With minimal supervision, create automation for repeating database tasks, and create and manage database reports, visualizations, and dashboards. Work may support the domains of healthcare IT, software maintenance, and application development. |
| Bachelors |
| 5 |
| Database Administrator III |
| Maintain the integrity and performance of company databases. Applying database administrator expertise, develop processes for optimizing database security to ensure data is secure from unauthorized access or accidental loss or corruption but is available to users. et and maintain database standards, and install, upgrade, and manage database applications. Install database servers and manage database access. Perform complex requirements and activities, monitor and maintain optimal performance, and diagnose and troubleshoot database errors. Supervise modifications to existing database software to meet the needs of their employer. Recommend and implement emerging database methodology, and inform and train end users of databases changes. Create automation for repeating database tasks. Create and manage database reports, visualizations, and dashboards. Work may support the domains of healthcare IT, software maintenance, and application development. |
| Bachelors |
| 8 |
| Desktop Support Engineer I |
| Assist clients with hardware and software issues by responding to support requests. Under supervision, provide on-site or remote technical assistance including the installation of computer hardware systems and computer peripherals, installing and upgrading software, and troubleshooting hardware, software, networking, and basic IT issues. Assist testing of alternative pathways until issue is resolved. Advise client on software or hardware upgrades and customize desktop applications to meet user needs. Provide basic training on computer operation and management. Prepare and complete job reports and supply orders. Possess the ability to give clear technical instructions. Work may support the domains of cybersecurity, database development, software maintenance, and cloud computing. |
| High School |
| 1 |
| Desktop Support Engineer II |
| Assist clients with hardware and software issues by responding to support requests. Provide on-site or remote technical assistance including the installation of computer hardware systems and computer peripherals, installing and upgrading software, and troubleshooting hardware, software, networking, and IT issues. Test alternative pathways until issue is resolved. Advise client on software or hardware upgrades and customize desktop applications to meet user needs. Provide basic training on computer operation and management. Prepare and complete job reports and supply orders. Possess the ability to give clear technical instructions. Work may support the domains of cybersecurity, database development, software maintenance, and cloud computing. |
| High School |
| 5 |
| Desktop Support Engineer III |
| Assist clients with hardware and software issues by responding to support requests. Plan, develop, supervise, manage, and provide on-site or remote technical assistance including the installation of computer hardware systems and computer peripherals, installing and upgrading software, and troubleshooting hardware, software, networking, and complex IT issues. Test alternative pathways until issue is resolved. Advise client on software or hardware upgrades and customize desktop applications to meet user needs. Provide basic training on computer operation and management. Prepare and complete job reports and supply orders. Possess the ability to give clear technical instructions. Work may support the domains of cybersecurity, database development, software maintenance, and cloud computing. |
| High School |
| 8 |
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