MAS - Connect Centric, LLC - 47QTCA20D006U

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: Multiple Award Schedule (MAS) Solicitation 47QSMD20R0001

CONTRACT NUMBER: 47QTCA20D006U

CONTRACT PERIOD: March 3, 2020 – March 2, 2025

For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at www.fss.gsa.gov

CONTRACTOR: Connect Centric, LLC 7686 Richmond Hwy Ste 118 Alexandria, VA 22306-2800 Phone number: 410-988-3966 Fax number: 855-234-2341 E-Mail: jenna.reese@connectcentric.com

CONTRACTOR’S ADMINISTRATION SOURCE: Jenna Reese, President 7686 Richmond Hwy Ste 118 Alexandria, VA 22306-2800 Phone number: 410-988-3966 Fax number: 855-234-2341

E-Mail: jenna.reese@connectcentric.com

BUSINESS SIZE: Women Owned, Small Disadvantaged, Minority Owned, Historically Underutilized, Black American Owned

CUSTOMER INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

54151S Information Technology Professional Services 541622 Automated Call Center Solutions OLM Order Level Materials

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

(Government net price based on a unit of one)

SIN MODEL PRICE

N/A Services Only

1c. HOURLY RATES: Technical Writer $96.66/hr

2. MAXIMUM ORDER*: $500,000

*If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for http://www.gsaadvantage.gov/ http://www.fss.gsa.gov/ a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100

4. GEOGRAPHIC COVERAGE: Domestic, 48 states, Washington, DC.

5. POINT(S) OF PRODUCTION: N/A

6. DISCOUNT FROM LIST PRICES: Connect Centric is offering GSA a basic discount of 12% for Project Executive, 2% for Project Manager, 18% for IT Systems Analyst, 11% for Technical Writer, 2% for Quality Assurance, and 31% for Implementation and Configuration Engineer. For calculation of the GSA Schedule price (price paid by customers ordering from the GSA Schedule, and the price to be loaded in to GSA Advantage), the contractor should deduct the appropriate basic discount from the list price and add the prevailing IFF rate to the negotiated discounted price (Net GSA price).

Current IFF rate is 0.75%.

7. QUANTITY DISCOUNT(S): 1% for orders greater than $100,000

8. PROMPT PAYMENT TERMS: Net 30

9. FOREIGN ITEMS: None

10a. TIME OF DELIVERY: As negotiated

10b. EXPEDITED DELIVERY: As negotiated

10c. OVERNIGHT AND 2-DAY DELIVERY: As negotiated

10d. URGENT REQUIREMENTS: A As negotiated

11. FOB POINT: Destination

12a. ORDERING ADDRESS: Connect Centric.

7686 Richmond Hwy Suite: 118 Alexandria, VA 22306-2800

12b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket

Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3

13. PAYMENT ADDRESS: Connect Centric.

7686 Richmond Hwy Suite: 118 Alexandria, VA 22306-2800

14. WARRANTY PROVISION: Standard Commercial Warranty. Customer should contact contractor for a copy of the warranty.

15. EXPORT PACKING CHARGES: N/A

16. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF APPLICABLE): N/A

17. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

18a TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY

DISCOUNTS FROM LIST PRICES (IF AVAILABLE): N/A

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE): N/A

19. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

20. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

21. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

22a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g. recycled content, energy efficiency, and/or reduced pollutants):

22b. Section 508 Compliance for EIT: N/A

23. UEI NUMBER: RM8EKNMB6YB1

24. NOTIFICATION REGARDING REGISTRATION IN SAM

DATABASE: Registered in SAM database.

SIN Service Proposed (eg Job Title/Task)

Description (250 words)

Minimu m Educatio n

Minimum Years of Experienc e (cannot be a range)

Price Offered to

GSA

(including

IFF)

54151 S

Project Executive

• Responsible overall for client deliverables and satisfaction

• Has authority to make management decisions regarding the project and contract and to commit the firm in financial, resource allocation, and other project matters

• Serves as the senior AEi leadership executive for the project

• Monitors and provides feedback to the Project Manager on project direction, management effectiveness, and project status

• Handles overall risk management and project quality assurance

Master's Degree

8 $178.30

54151 S

Project Manager

• Acts as the primary interface with the client

• Provides day‐to‐day management of the Project including overall performance and contract compliance

• Provides day‐to‐day management and direction of resources assigned to the Project

• Manages the Project to the baselined work plans

• Establishes and maintains regular communications with the customer

• Maintains reporting, budget/cost reporting, and issue reporting, tracking, escalation, and resolution procedures

• Practices change management controls and procedures

• Monitors and maintains the development and implementation schedules

Bachelor' s Degree

5 $149.22

54151 S

IT Systems Analyst

• Coordinates with subject matter experts regarding application functionality

• Point of contact on technical infrastructure related activities

• Designs, configures, and manages the application development environment, the software testing environment, and other technology services

• Works with team to plan and coordinate equipment sizing, capacity planning, infrastructure procurement and installation, deployment of application software and monitoring of the implementation

• Leads impact assessments for software/hardware upgrades

Bachelor' s Degree

4 $115.89

• Oversees the integration of modules and custom features

• Manages activities and resources involved in the production of requisite deliverables

• Provides technical expertise and guidance to the team

• Assists with product training

54151 S

Technical Writer

• Works closely with hardware and software engineers to develop, write, and edit material for highly technical documents including system specifications, hardware specifications, software requirement specifications, software architecture, software detailed design documents

• Create and organize internal technical information for developer processes, product features and new technologies

• Create technical documentation for our open sourced products.

• Effectively use tools for organize technical information and produce formatted output documents

• Ensures documents meet the company’s high standards for technical and regulatory accuracy, clarity, tone, and style while adhering to aggressive timelines

• Prepares training and resource manuals

• Presents training by identifying learning objectives and selecting appropriate instructional methodologies

Bachelor' s Degree

3 $96.66

54151 S

Quality Assurance

• Leads requirements gathering and validation activities

• Manages the requirements specifications and requirements traceability matrix

• Defines and implements testing functions for all types of testing

• Defines the scope of testing within the context of each build and release

• Plans, executes, and manages the testing effort

Bachelor' s Degree

3 $122.41

54151 S

Implementatio n and Configuration Engineer

• Provides subject matter expertise in infrastructure requirements, product configuration and design

• Develop software deliverables for software product

• Leads the design and implementation of the system design

• Performs application and system cut‐over

• Configures system based on final requirements

• Performs unit testing

• Provides support as needed for go‐live activities

• Configures system based on final requirements

• Provides on‐site support for go‐live activities

• Completes base installation on all applicable hardware components

Bachelor' s Degree

6 + $174.73

54162 Contact Center The Contact Center Project Executive is accountable for Master's 8 $178.30

2 Project Executive the quality and timely delivery of all contractual items and operates within the contract terms and conditions and business and policy directives. Has authority to make management decisions regarding the project and contract and to commit the firm in financial, resource allocation, and other project matters. Has overall accountability for contact center solution programs.

Serves as focal point of‐contact with client regarding program activities and interacts regularly with and maintains strong relationship with agency clients.

Degree

54162

Contact Center Project Manager

The Contact Center Project Manager manages, leads, directs and reviews the work of teams, their assignments and collaborates with customers to ensure improvements that enhance customer service and customer experience. Responsible for meeting with clients to analyze and understand program requirements, client goals and future needs. Manages contact center modernization projects, working in conjunction with other contact center management and technology staff and vendors. Responsible for the daily performance of a contact center and the effective management of staff, systems, technology and policies & procedures.

Bachelor' s Degree

5 $149.22

54162

Contact Center Systems Analyst

The Contact Center Systems Analyst is responsible for supporting the Contact Center Implementation and Configuration Engineer in planning and engineering of a cloud or on‐premises contact center. Works cross‐ functionally and supports teams through requirements definition, solution design, configuration and deployment of cloud solutions. Monitors the performance of the cloud‐based system and provides system support for contact center application users.

Bachelor' s Degree

4 $115.89

54162

Contact Center Technical Writer

Contact Center Technical Writer assists in collecting and organizing information required for preparation of contact center users manuals, training materials, installation guides, proposals, and other reports and deliverables. Has experience in the application a variety of word processing, spreadsheet, graphics, and scheduling tools. Has experience in explaining in simple language scientific and technical ideas.

Bachelor' s Degree

3 $96.66

54162

Contact Center Quality Assurance

The Contact Center Quality Assurance is responsible for inspecting, measuring, and evaluating the accuracy and quality of contact center services across all channels.

Develops and implements quality control methodologies to ensure compliance with quality assurance standards, guidelines, and procedures Follows

Bachelor'

3 $122.41 established process for evaluating the quality of contact center service delivery. Establishes and maintains a process for evaluating hardware, software, and associated documentation and/or assist in the evaluationMay provide oversight and management of work performed by other contact center quality assurance staff.

54162

Contact Center Implementatio n and Configuration Engineer

The Contact Center Implementation and Configuration Engineer is responsible for defining, designing, configuring, implementing, and maintaining technical solutions that support the efficient and accurate delivery of high quality contact center services.

Collaborates with contact center management, staff, and clients to analyze and understand program requirements, client goals, and end user experience and needs. Delivers and continually improves solutions that support one or more contact center channels including but not limited to email, web chat, social media, web self‐ service, and mobile applications. May design, implement, and monitor contact center solutions that are artificial intelligence‐based.

Bachelor'

6 + $174.73