MAS - Gstek, Inc. - 47QTCA20D0069

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Federal Supply Schedule 47QTCA20D0069 Federal contract IDV
Contract number
47QTCA20D0069
Issued by
GSA Federal Acquisition Service

About this file

This document outlines a federal supply schedule for information technology professional services held by GStek, Inc. The schedule was awarded on February 18, 2020 under contract number 47QTCA20D0069 and runs through February 17, 2025. It includes labor categories such as project managers, systems engineers, network administrators, database administrators, and software engineers. Hourly rates are provided for each year of the contract along with minimum education and experience requirements for each labor category. The schedule allows government customers to procure a wide range of IT services including project management, systems administration, network support, software development, and cybersecurity services.

Gstek, Inc. Pricelist and/or Vendor Terms and Conditions for 47QTCA20D0069, a Federal Supply Schedule awarded to Gstek, Inc., under Information Technology Schedule 70 (IT-70)

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General Services Administration Federal Supply Service Authorized Federal Supply Schedule Price List

Online access to contract ordering information, terms and conditions, up to date pricing, and the option to create an electronic delivery order are available through GSA Advantage!®, a menu driven database system. The INTERNET address for GSA Advantage!® is: GSAAdvantage.gov.

Schedule Title: Multiple Award Schedule (MAS) FSC Group:

FSC Class(es)/Product Code(s): D399 Contract Number: 47QTCA20D0069 For more information on ordering from Federal Supply Schedules click on FSS Schedules at GSA.gov.

Contract Period: 01 November 2019 – 31 October 2029

Company:GStek, Inc.
911 Cedar Road
Chesapeake, VA 23322
(757) 548-1597

Website: www.gstekinc.com

Contract Administrator:Tim Strother, Vice President
tim.strother@gstekinc.com
(757) 548-1597
(757) 436-6842 (fax)
Business Size:Service-Disabled Veteran Owned Small Business (SDVOSB)

Customer Information

1a.Table of awarded special item numbers:
SIN
SIN Title
54151S
Information Technology Professional Services
1b.Lowest priced model number and price for each SIN: Not applicable
1c.Hourly rates (services only): See page 4 below for description of labor categories
2.Maximum order: $500,000.00
3.Minimum order: $100.00
4.Geographic coverage (delivery area): Domestic
5.Point(s) of production: Not applicable
6.Discount from list prices or statement of net price: Prices listed are net, discounts have been deducted and the industrial funding fee has been added
7.Quantity discounts: 1% for Task Orders over $100,000 and 3% for Task Orders over $250,000
8.Prompt payment terms: Net 30 days
9.Foreign items: Not applicable
10a.Time of delivery: 30 days net or as specified in BPA or Task Order
10b.Expedited delivery: Not available
10c.Overnight and 2-day delivery: Not applicable
10d.Urgent requirements: Agencies can contact the Contractor’s representative to effect a faster delivery.
11.F.O.B points: Destination
12a.Ordering address(es):GStek, Inc.
911 Cedar Road
Chesapeake, VA 23322
12b.Ordering procedures: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.
13.Payment address(es):GStek, Inc.
911 Cedar Road
Chesapeake, VA 23322
14.Warranty provision: Not applicable
15.Export packing charges: Not applicable
16.Terms and conditions of rental, maintenance, and repair: Not applicable
17.Terms and conditions of installation: Not applicable
18a.Terms and conditions of repair parts: Not applicable
18b.Terms and conditions of any other service: Not applicable
19.List of service and distribution points: Not applicable
20.List of participating dealers: Not applicable
21.Preventive maintenance: Not applicable
22a.Special attributes: Not applicable
22b.Section 508 compliance: If applicable, Section 508 compliance information on the supplies and services in this contract is available on Electronic and Information Technology (EIT) supplies and services at www.gstekinc.com
23.Unique Entity Identifier (UEI) number: JPEFLMMTFDE9
24.Notification regarding registration in System for Award Management (SAM) database: Registered, and registration valid to 18 April 2026

Category F: Information Technology F03. IT Services Subcategory

Commercial Job Title: Project Manager I Minimum/General Experience: Two – five years general management experience to include a minimum of three years specialized/specific technical experience in the task areas being supervised. Requires competence and experience in human resource management, problem solving, and quality assurance techniques.

Functional Responsibility: The project manager plans, analyzes, evaluates, and manages the project. Includes such duties as analyzing the objectives, policies, work operations and progress, identifying actual or potential problem areas, trends, significant project accomplishments, deficiencies, areas of imbalance, and similar factors in the project and evaluate alternatives or corrective actions in terms of effectiveness on the project and interrelated projects.

Minimum Education: Bachelor’s degree in an IT related field.

Commercial Job Title: Project Manager II Minimum/General Experience: Five - ten years’ general management experience to include a minimum of three years specialized/specific technical experience in the task areas being supervised. Requires competence and experience in human resource management, problem solving, and quality assurance techniques.

Functional Responsibility: The project manager plans, analyzes, evaluates, and manages the project. Includes such duties as analyzing the objectives, policies, work operations and progress, identifying actual or potential problem areas, trends, significant project accomplishments, deficiencies, areas of imbalance, and similar factors in the project and evaluate alternatives or corrective actions in terms of effectiveness on the project and interrelated projects.

Minimum Education: Bachelor’s degree in an IT related field.

Commercial Job Title: Project Manager III Minimum/General Experience: Ten or more years general management experience to include a minimum of three years specialized/specific technical experience in the task areas being supervised. Requires competence and experience in human resource management, problem solving, and quality assurance techniques.

Functional Responsibility: The project manager plans, analyzes, evaluates, and manages the project. Includes such duties as analyzing the objectives, policies, work operations and progress, identifying actual or potential problem areas, trends, significant project accomplishments, deficiencies, areas of imbalance, and similar factors in the project and evaluating alternatives or corrective actions in terms of effectiveness on the project and interrelated projects.

Minimum Education: Bachelor’s degree in an IT related field.

Commercial Job Title: Project Engineer Minimum/General Experience: Six years’ general management experience to include a minimum of three years specialized/specific technical experience in the task areas being performed. Must be knowledgeable in the design, development, implementation, and operation of technologies such as teleconferencing, local and wide area networking, simulation techniques, and other techniques applicable to training.

Functional Responsibility: The project engineer shall have the ability to conduct mandated studies and analyses, to correlate and consolidate data, to identify existing and potential problems, and to define alternative and recommended solutions to problems. The project engineer shall possess excellent verbal and written communication skills. The project engineer proposed for each task shall have previous work experience in the technology specified in the SOW.

Minimum Education: Bachelor’s degree - Information Technology (IT), Software Development, or another computer related field.

Commercial Job Title: Telecommunications Engineer Minimum/General Experience: Shall have a minimum of six years’ experience, at a professional level, in responsible engineering duties including four years’ experience (separate or concurrently) in the design of power, grounding systems, and communication systems, and demonstrate two years’ experience in the design, and be cleared to design, red/black criteria and DIAM 50-3.

Functional Responsibility: The Electronic Engineer should be able to interface with all levels of management, be capable of managing projects and demonstrating these capabilities through past experience. Independently performs systems engineering activities. Supports the design and development of computer and communications systems. Conducts hardware engineering.

Minimum Education: One of the following certifications: Cisco, Certified Telecommunications Network Specialist (CTNS), Certified IP Telecom Network Specialist (CIPTS), Certified Wireless Analyst (CWA), or Certified Telecommunications Analyst (CTA) Commercial Job Title: Telecommunications Analyst I Minimum/General Experience: Shall have one – five years’ experience at a professional level in responsible telecommunications duties.

Functional Responsibility: Reviews, analyzes, evaluates and maintains an organization's VOIP telecommunications system. Designs, develops, and tests telecommunications software solutions. Provides customer training in the telecommunications features and functionality. Has knowledge of commonly used concepts, practices, and procedures. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager.

Minimum Education: Bachelor’s degree - Computer Science (CS), Computer Information Systems (CIS), or IT.

Commercial Job Title: Telecommunications Analyst II Minimum/General Experience: Shall have five – ten years’ experience at a professional level in responsible telecommunications duties.

Functional Responsibility: Reviews, analyzes, evaluates and maintains an organization's VOIP telecommunications system. Designs, develops, and tests telecommunications software solutions. Provides customer training in the telecommunications features and functionality. Has knowledge of commonly used concepts, practices, and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.

Minimum Education: Bachelor’s degree - Computer Science (CS), Computer Information Systems (CIS), or IT; plus CTNS or CTA.

Commercial Job Title: Telecommunications Analyst III Minimum/General Experience: Shall have ten or more years’ experience at a professional level in responsible telecommunications duties.

Functional Responsibility: Reviews, analyzes, evaluates and maintains an organization's VOIP telecommunications system. Designs, develops, and tests telecommunications software solutions. Provides customer training in the telecommunications features and functionality. Has knowledge of commonly used concepts, practices, and procedures. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May provide consultation on complex projects and is the top level contributor/specialist. Typically reports to a manager or head of a unit/department.

Minimum Education: Bachelor’s degree - Computer Science (CS), Computer Information Systems (CIS), or IT; plus CTNS or CTA.

Commercial Job Title: Senior Systems Engineer Minimum/General Experience: Six years of general management experience of which three years must be in specialized/specific technical area relating to the task being performed.

Functional Responsibility: The senior systems analyst/engineer will be required to design data bases and integrate hardware to provide a total integrated solution to engineering projects. Must perform engineering tasks, requirements analyses, integrate data, and monitor project status to ensure maximum efficiency, which includes creating statistical reports and interpreting them to make changes required. Must coordinate with both users and operational staff on interfaces affecting the project. Must plan and execute changes and maintain internal and user documentation required. Serves as the project’s leader to resolve technical problems, including problems interfacing with multiple vendors and customer products.

Minimum Education: Bachelor’s degree - Systems Engineering.

Commercial Job Title: Systems Engineer Minimum/General Experience: Four years’ general management experience of which two years must be in a specialized/specific technical area relating to the task being performed.

Functional Responsibility: The systems analyst/engineer will assist in the design of databases and hardware integration to provide a total integrated solution to engineering projects. Must assist in the performance of engineering tasks, requirement analyses, integrate data, monitor project status to ensure maximum efficiency, which includes creating statistical reports and interpreting them to make changes required. Must coordinate with both users and operational staff on interfaces affecting the project. Plans and executes changes and maintains all internal and user documentation required.

Minimum Education: Bachelor’s degree - Systems Engineering.

Commercial Job Title: Systems Administrator I Minimum/General Experience: One – five years’ experience in software and system upgrades, installation, and problem resolution.

Functional Responsibility: Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

Minimum Education: Associates degree - CS Commercial Job Title: Systems Administrator II Minimum/General Experience: Five – ten years’ experience in software and system upgrades, installation, and problem resolution.

Functional Responsibility: Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a project leader or manager.

Minimum Education: Bachelor’s degree - CS Commercial Job Title: Systems Administrator III Minimum/General Experience: Ten or more years’ experience in software and system upgrades, installation, and problem resolution.

Functional Responsibility: Installs new software releases and system upgrades, evaluates and installs patches, and resolves software related problems. Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. Has knowledge of commonly used concepts, practices, and procedures within a particular field. He relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a project leader or manager.

Minimum Education: Bachelor’s degree - CS Commercial Job Title: Network Administrator I Minimum/General Experience: One – five years’ experience in internal and external networks.

Functional Responsibility: Sets up, configures, and supports internal and external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users.

Has knowledge of commonly used concepts, practices, and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.

Minimum Education: Associates degree - CS or IS Commercial Job Title: Network Administrator II Minimum/General Experience: Five – ten years’ experience in internal and external networks.

Functional Responsibility: Sets up, configures, and supports internal and external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users.

Has knowledge of commonly used concepts, practices, and procedures within a particular field. Rely on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May provide consultation on complex projects and is the top level contributor/specialist. Typically reports to a manager or head of a unit/department.

Minimum Education: Bachelor’s degree - CS or IS; plus Certification in CompTIA Network +/Security+/A+, CCNA/CCNP, MCSA/MCSE, or VCP Commercial Job Title: Network Administrator III Minimum/General Experience: Ten or more years’ experience in internal and external networks.

Functional Responsibility: Sets up, configures, and supports internal and external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment. Provides technical support and guidance to users.

Has knowledge of commonly used concepts, practices, and procedures within a particular field. Rely on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Minimum Education: Bachelor’s degree - CS or IS; plus Certification in CompTIA Network +/Security+/A+, CCNA/CCNP, MCSA/MCSE, or VCP Commercial Job Title: Network Engineer Minimum/General Experience: Ten or more years’ experience in the development and maintenance of network communications.

Functional Responsibility: Assists in the development and maintenance of network communications. Uses knowledge of LAN/WAN systems to help design and install internal and external networks. Tests and evaluates network systems to eliminate problems and make improvements. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager.

Minimum Education: Bachelor’s degree - CS, IS, or Computer Engineering; plus CompTIA Network +/A+, MCSA/MCSE, or VCP Network Visualization Commercial Job Title: Database Administrator I Minimum/General Experience: One - five years’ experience in the development and maintenance of network databases.

Functional Responsibility: Develops, implements, administers, and maintains policies and procedures for ensuring the security and integrity of the company database. Implements data models, database designs, data access and table maintenance codes. Resolves database performance and capacity issues, and replication and other distributed data issues. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager.

Minimum Education: Bachelor’s degree - CS or Information Science Commercial Job Title: Database Administrator II Minimum/General Experience: Five – ten years’ experience in the development and maintenance of network databases.

Functional Responsibility: Develops, implements, administers, and maintains policies and procedures for ensuring the security and integrity of the company database. Implements data models, database designs, data access and table maintenance codes. Resolves database performance and capacity issues, and replication and other distributed data issues. Familiar with standard concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision. A certain degree of creativity and latitude is required. Typically reports to a manager.

Minimum Education: Bachelor’s degree - CS or Information Science; plus certification in Database Administration Commercial Job Title: Database Administrator III Minimum/General Experience: Ten or more years’ experience in the development and maintenance of network databases.

Functional Responsibility: Develops, implements, administers, and maintains policies and procedures for ensuring the security and integrity of the company database. Implements data models, database designs, data access and table maintenance codes. Resolves database performance and capacity issues, and replication and other distributed data issues. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Minimum Education: Bachelor’s degree - CS or Information Science; plus certification in Database Administration Commercial Job Title: Program Specialist Minimum/General Experience: Five year’s experience in broad areas of Information Technology support services, policy procedures, management of research and development efforts, or management procedures or processes.

Functional Responsibility: Program Specialists shall have the ability to review and analyze procedures that support the design and development of Information Technology systems. The program specialist proposed shall have previous work experience in the technology specified in the SOW.

Minimum Education: Bachelor’s degree - Management Information Systems Commercial Job Title: Data Management Specialist Minimum/General Experience: Two years technical, analytical, supervisory, or administrative experience in an Information Technology field which has demonstrated, in addition to subject-matter knowledge, ability to deal analytically and systematically with problems or organization, workflow, analysis of information requirements, and planning of integrated procedural systems.

Functional Responsibility: A data management specialist shall have experience in tabulation project planning which involves the development of data processing systems. Management analysis work which has provided a broad background in the analysis of organizational and functional relationships, systems, workflow and procedures; in procedural and methods planning; or work simplification and management improvement.

Minimum Education: Bachelor’s degree - Computer Information Systems with Data Analytics concentration Commercial Job Title: Information Security Analyst I Minimum/General Experience: Has zero – two years relevant information security experience.

Functional Description: Completes tasks designed to ensure security of the organization's systems and information assets. Protects against unauthorized access, modification, or destruction. Works with end users to determine the needs of individual departments, implements policies or procedures, and tracks compliance through the organization. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Typically reports to a supervisor or manager.

Minimum Education: Bachelor’s degree - Information Systems, CS, or Information Assurance Commercial Job Title: Information Security Analyst II Minimum/General Experience: Has two - four years relevant information security experience.

Functional Description: Completes tasks designed to ensure security of the organization's systems and information assets. Protects against unauthorized access, modification, or destruction. Works with end users to determine the needs of individual departments, implements policies or procedures, and tracks compliance through the organization. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a supervisor or manager.

Minimum Education: Bachelor’s degree - Information Systems, CS, or Information Assurance Commercial Job Title: Information Security Analyst III Minimum/General Experience: Has four - eight years relevant information security experience.

Functional Description: Completes tasks designed to ensure security of the organization's systems and information assets. Protects against unauthorized access, modification, or destruction. Works with end users to determine the needs of individual departments, implements policies or procedures, and tracks compliance through the organization. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Minimum Education: Bachelor’s degree - Information Systems, CS, or Information Assurance Commercial Job Title: Information Security Analyst IV Minimum/General Experience: Has eight - ten years relevant information security experience.

Functional Description: Completes tasks designed to ensure security of the organization's systems and information assets. Protects against unauthorized access, modification, or destruction. Works with end users to determine the needs of individual departments, implements policies or procedures, and tracks compliance through the organization. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Minimum Education: Bachelor’s degree - Information Systems, CS, or Information Assurance Commercial Job Title: Information Security Analyst V Minimum/General Experience: Has ten or more years relevant information security experience.

Functional Description: Completes tasks designed to ensure security of the organization's systems and information assets. Protects against unauthorized access, modification, or destruction. Works with end users to determine the needs of individual departments, implements policies or procedures, and tracks compliance through the organization. Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Minimum Education: Bachelor’s degree - Information Systems, CS, or Information Assurance Commercial Job Title: IT Analyst I Minimum/General Experience: Has zero – five years relevant information systems experience.

Functional Description: Reviews, analyzes, and evaluates business systems and user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager.

Minimum Education: Associates degree -Information Systems Commercial Job Title: IT Analyst II Minimum/General Experience: Has five - ten years relevant information systems experience.

Functional Description: Reviews, analyzes, and evaluates business systems and user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Familiar with relational database concepts, and client-server concepts. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected. Typically reports to a manager.

Minimum Education: Bachelor’s degree - Information Systems Commercial Job Title: IT Analyst III Minimum/General Experience: Has ten or more years relevant information systems experience.

Functional Description: Reviews, analyzes, and evaluates business systems and user needs. Documents requirements, defines scope and objectives, and formulates systems to parallel overall business strategies. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May provide consultation on complex projects and is the top-level contributor/specialist. A wide degree of creativity and latitude is expected. Typically reports to a manager or head of a unit/department.

Minimum Education: Bachelor’s degree - Information Systems Commercial Job Title: IT Support Specialist I Minimum/General Experience: Has zero – five years relevant information systems experience.

Functional Description: Provides Tier I technical support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.

Minimum Education: Associates degree - Information Systems Commercial Job Title: IT Support Specialist II Minimum/General Experience: Has five – ten years relevant information systems experience.

Functional Description: Provides Tier II technical support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.

Minimum Education: Associates degree - Information Systems Commercial Job Title: IT Support Specialist III Minimum/General Experience: Has ten or more years relevant information systems experience.

Functional Description: Provides Tier III technical support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a supervisor or manager. A wide degree of creativity and latitude is expected.

Minimum Education: Associates degree - Information Systems Commercial Job Title: Software Engineer I Minimum/General Experience: Has zero - five years relevant software programming experience.

Functional Description: Designs, modifies, develops, writes and implements software programming applications. Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a manager.

Minimum Education: Bachelor’s degree - Computer Programming or Software Development Commercial Job Title: Software Engineer II Minimum/General Experience: Has five – ten years relevant software programming experience.

Functional Description: Designs, modifies, develops, writes and implements software programming applications. Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. May report directly to a project lead or manager. A wide degree of creativity and latitude is expected.

Minimum Education: Bachelor’s degree - Computer Programming or Software Development Commercial Job Title: Software Engineer III Minimum/General Experience: Has ten or more years relevant software programming experience.

Functional Description: Designs, modifies, develops, writes and implements software programming applications/operating systems. Also, coordinates work teams. Provides technical support to project team members. Demonstrates expertise in a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May provide consultation on complex projects and is the top level contributor/specialist. A wide degree of creativity and latitude is expected. May report to an executive or a manager.

Minimum Education: Bachelor’s degree - Computer Programming or Software Development

Commercial Job Title: Web Designer Minimum/General Experience: Has two - four years relevant experience designing and constructing web pages.

Functional Description: Designs and constructs web pages/sites including incorporating graphic user interface features and other techniques. Maintains and provides ongoing design of the website, promos and ad banners, seasonal content specials and custom chat launcher design for partners. Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under general supervision; typically reports to a manager. A certain degree of creativity and latitude is required.

Minimum Education: Associates degree -Computer Programming Commercial Job Title: Senior Web Designer Minimum/General Experience: Has four – six years relevant experience designing and constructing web pages.

Functional Description: Designs and constructs web pages/sites including incorporating graphic user interface (GUI) features and other techniques. Maintains and provides ongoing design of the website, promos and ad banners, seasonal content specials and custom chat launcher design for partners. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. May lead and direct the work of others. Typically reports to a project leader or manager. A wide degree of creativity and latitude is expected.

Minimum Education: Bachelor’s degree - Computer Programming

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