MAS - Malama, LLC - 47QTCA20D0067

GENERAL SERVICES ADMINISTRATION

Federal Supply Service Authorized Federal Supply Schedule Price List

On-line access to contract ordering information, terms and conditions, up-to- date pricing, and the option to create an electronic delivery order are available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is: GSAAdvantage.gov.

GSA IT Schedule 70 SPECIAL ITEM No. 132-51 Information Technology (IT) Professional Services

Contract number: 47QTCA20D0067 For more information on ordering from Federal Supply Schedules click on the FSS Schedules button at fss.gsa.gov.

Contract period: 2/18/2020 – 2/17/2025 Contractor’s name, address, and phone number (include toll-free WATS number and FAX number, if applicable)

MALAMA, LLC

9901 IH-10 W., Suite 800 San Antonio, TX, 78230 Office: (210) 558-2838 Fax: (210)694-0892

Contractor’s internet address/web site where schedule information can be found:

www.malamallc.com

Contract administration source(s):

Darilyn Cochran, President Email: cochrand@malamallc.com

Business size: Small

CUSTOMER INFORMATION:

1a. AWARDED SPECIAL ITEM NUMBER (SIN)):

1b. LOWEST PRICED ITEM: (Government net price based on a unit of one) See pages 19 & 20 1c. HOURLY RATES: See Pages 19 and 20

2. MAXIMUM ORDER: $500,000.00 per order

3. MINIMUM ORDER: $100.00 per order or negotiated at the task order level.

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement (2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

4. GEOGRAPHIC COVERAGE: (delivery area): 48 contiguous states, DC, Hawaii, Alaska, and Puerto Rico.

5. PRODUCTION POINT: N/A

6. DISCOUNT FROM LIST PRICES OR STATEMENT OF NET PRICE. GSA Net Prices are shown on the attached GSA Pricelist. Negotiated discount has been applied and the IFF has been added.

7. QUANTITY DISCOUNTS: 2% for Single Task Orders Over $250,000

8. PROMPT PAYMENT TERMS: Net 30 Days.

9a. GOVERNMENT PURCHASE CARDS: Government purchase cards are accepted at or below the micro-purchase threshold.

9b. GOVERNMENT PURCHASE CARDS: Government purchase cards are accepted above the micro- purchase threshold.

10. FOREIGN ITEMS (list items by country of origin): N/A

11a. TIME OF DELIVERY. Time of delivery: As agreed upon between the contractor and the ordering activity.

l1b. EXPEDITED DELIVERY: As agreed upon between the contractor and the ordering activity.

l1c. OVERNIGHT AND 2-DAY DELIVERY: Overnight and 2-day delivery are not available.

11d. URGENT REQUIREMENTS: As agreed upon between the contractor and the ordering activity.

12. FOB POINT: Destination

13a. ORDERING ADDRESS: MALAMA, LLC., 9901 IH-10 W., Suite 800, San Antonio, TX, 78230

13b. ORDERING PROCEDURES: For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPAs), and a sample EPA can be found at the GSA/FSS Schedule homepage (fss.gsa.gov/schedules).

14. PAYMENT ADDRESS: MALAMA, LLC., 9901 IH-10 W., Suite 800, San Antonio, TX, 78230

15. WARRANTY PROVISION: N/A

16. EXPORT PACKING CHARGES: N/A

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD ACCEPTANCE. See 9a and 9b above.

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR: N/A

19. TERMS AND CONDITIONS OF INSTALLATION: N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES: N/A

20a. TERMS AND CONDITIONS OF SERVICE ANY OTHER SERVICES: N/A

21. LIST OF SERVICE AND DISTRIBUTION POINTS: N/A

22. LIST OF PARTICIPATING DEALERS: N/A

23. PREVENTIVE MAINTENANCE: N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES: N/A

24b. SECTION 508 COMPLIANCE INFORMATION IS AVAILABLE ON ELECTRONIC AND INFORMATION TECHNOLOGY SUPPLIES AND SERVICES: The EIT standards can he found at www.Section508.gov/:

25. DATA UNIVERSAL NUMBER SYSTEM (DUNS) NUMBER: 967560744

26. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD MANAGEMENT (SAM), PREVIOUSLY CENTRAL CONTRACTOR REGISTRATION (CCR) DATABASE. Registration valid

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT)

PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51)

****NOTE: All non-professional labor categories must be incidental to, and used solely to support professional services, and cannot be purchased separately. Further, non-professional labor categories shall be offered under SIN 132 100 only.

6. INSPECTION OF SERVICES

In accordance with 552.212-4 CONTRACT TERMS AND CONDITIONS–COMMERCIAL ITEMS (JAN 2017) (DEVIATION – FEB 2007)(DEVIATION - FEB 2018) for Firm-Fixed Price orders; or GSAR 552.212-4 CONTRACT TERMS AND CONDITIONS-COMMERCIAL ITEMS (JAN 2017) (DEVIATION - FEB 2018) (ALTERNATE I - JAN 2017) (DEVIATION - FEB 2007) for Time-and-Materials and Labor-Hour Contracts orders placed under this contract..

7. RESPONSIBILITIES OF THE CONTRACTOR

Malama shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Deviation – Dec 2007) Rights in Data – General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Malama access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

Malama, upon completion of the work ordered, shall submit invoices for IT/EC Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay Malama LLC, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

a. The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

b. The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

DESCRIPTION OF LABOR CATEGORIES

Due to the availability or limitation of education, occasionally substitution of experience as referenced below for a professional labor type with additional years of experience will be provided to the Federal Agency when responding to their IT requirements and it is solely the acquiring agency’s determination, if the substitution is considered acceptable prior to an award.

1. BUSINESS ANALYST

Functional Responsibility: Demonstrated experience as a Business Analyst and/or IT or business/financial analyst. Experience includes activities such as budgeting, staffing, resource planning, financial planning, financial reporting, resource management, and other similar activities. Duties include developing work breakdown structures, preparing charts, tables, graphs, and diagrams to assist in analyzing resources and market. May provide support in areas of budget, billing, reporting, manpower for all IT initiatives.

Minimum Experience: 5 years Minimum Education: Associates Degree in Business related field

2. SOFTWARE/APPLICATION DEVELOPER IV

Functional Responsibility: Creates technical specifications and builds the applications consistent to those specifications. Assists with application design, coding, unit and integration testing, debugging and systems documentation. Ensures adherence to corporate development standards, procedures, and design/coding best practices. Supports and assists in developing test plans and test scripts. Collaborates with other developers with design issues identified during programming and test phases. Assist in developing internal and external system design specifications. Assists in creating design documentation deliverables including, but not limited to Process Models, Process Decomposition Diagrams, Network Architecture Diagrams, Data Models, Data Flow Diagrams, Entity Relationship Diagrams, etc.

Minimum Experience: 5 years related experience within the last 8 years.

Minimum Education: Bachelor of Science or equivalent within Computer Science or Information Technology Fields

3. JUNIOR PROGRAMMER/SOFTWARE DEVELOPER I

Functional Responsibility: Required to assist with application layout and design, coding, unit and integration testing, and completing change requests (CR) with minimal supervision. Able to develop code that produces data visualizations from data available via source databases. Works closely with senior developers and data managers.

Minimum Experience: 3 years of experience building applications to identified specifications.

Minimum Education: Bachelor of Science degree

4. CONFIGURATION MANAGEMENT SPECIALIST

Functional Responsibility: Experience in establishing overall requirements, developing plans, implementing directives, and establishing and maintaining disciplined environment to ensure configuration control. Provides configuration management planning, and describes provision for configuration, identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

Minimum Experience: 5 years of experience as Configuration Management Specialist and/or IT product and related software experience within the scope of the contract.

Minimum Education: Bachelor of Science degree

5. CONFIGURATION ANALYST III

Functional Responsibility: Responsible for configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting and configuration audits. Responsible for configuration planning. Identifies and maintains the original configuration of requirements documentation, design documentation, and related documentation. Responsible for configuration change control. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Responsible for configuration status accounting. Tracks all problems and changes in product documents and reports changes and current configuration. Responsible for configuration audits. Supports audits to verify that requirements of all baselines have been met. Supports quality assurance process audits.

Minimum Experience: 7 years of technical experience that applies to configuration management planning techniques for complex computer systems. Requires competence in all phases of configuration identification, change control, configuration status accounting and configuration audits; also requires knowledge of requirements documentation, design documentation, and related documentation.

Minimum Education: Master’s Degree

6. SECURITY SPECIALIST III

Functional Responsibility: Performs systems analysis and logical design of multi-user, multi-table systems codes and tests. Implements and maintains system modifications as required. Shall create and maintain substantial systems documentation, including design diagrams and data dictionaries, for systems development work performed and assists with development of user's manuals for various applications.

Minimum Experience: 7 years security related experience within the last 8 years Minimum Education: Master’s Degree

7. SYSTEMS ANALYST III

Functional Responsibility: Performs systems analysis and logical design of multi-user, multi-table systems codes and tests. Implements and maintains system modifications as required. Shall create and maintain substantial systems documentation, including design diagrams and data dictionaries, for systems development work performed and assists with development of user's manuals for various applications.

Minimum Experience: 7 years of experience within the last 10 years.

Minimum Education: Master’s Degree

8. CUSTOMER SERVICE CENTER SPECIALIST

Functional Responsibility: Provides maintenance and installation of workstations, printers, fax machines, communication devices, hand-held devices, scanners, CD Read Writers and other peripherals. Determine proper configuration of systems as to software and hardware composition and setup. Ensure technicians have the skills and knowledge to work with the latest office automation software and network operating systems (i.e. Windows 10 or newer, SharePoint, Office). Assists with setting up and troubleshooting video teleconferencing equipment. Maintains hardware/Software inventories.

Minimum Experience: 3 years of experience within the last 5 years maintaining and installing IT equipment, systems, and software. Understanding networking principles and protocols. Experience with video teleconferencing equipment and capabilities required to plan, schedule, and conduct video teleconferencing services.

Minimum Education: BS, AS

9. DATA MANAGER

Functional Responsibility: Experience in leading data collection and data management programs to ensure best practices for data quality, data security, and data access. Acts as data center, server, and database subject matter expert. Extensive experience with data management functions. Duties include but are not limited to activities involved in the receipt, development, storage, control, and distribution of all project related data to include datacenter/cloud solutions. Experience designing and implementing databases, tables, fields, metadata. Establishes consistent data element definitions; define metadata standards and environment to support metadata collection. Ensures data dictionaries are maintained across multiple database environments.

Minimum Experience: 5 years of experience with core data sets and ability to write code needed for data movement Minimum Education: Bachelor of Science degree

10. DATABASE ARCHITECT I

Functional Responsibility: Under the supervision of an experienced Database Architect, translates business needs into long-term architecture solutions. Works in a data warehouse environment. Defines, designs, and builds dimensional databases. Develops data warehousing blueprints, evaluating hardware and software platforms, and integrating systems. Evaluates reusability of current data for additional analyses.

Minimum Experience: 3 years of technical experience that applies to designing and building relational databases. Requires competence in all phases of data acquisitions, archive recovery, and implementation of databases; also requires knowledge of data design, database architecture, metadata and repository creation.

Minimum Education: Associates Degree

11. DATABASE ARCHITECT II

Functional Responsibility: Translates business needs into long-term architecture solutions. Works in a data warehouse environment. Defines, designs, and builds dimensional databases. Develops data warehousing blueprints, evaluating hardware and software platforms, and integrating systems. Evaluates reusability of current data for additional analyses. Reviews object and data models and the metadata repository to structure the data for better management and quicker access.

Minimum Experience: 5 years of technical experience that applies to designing and building relational databases. Requires competence in all phases of data acquisitions, archive recovery, and implementation of databases; also requires knowledge of data design, database architecture, metadata and repository creation.

Minimum Education: Bachelor of Science Degree

12. DATABASE ARCHITECT III

Functional Responsibility: Translates business needs into long-term architecture solutions. Works in a data warehouse environment. Defines, designs, and builds dimensional databases. Develops data warehousing blueprints, evaluating hardware and software platforms, and integrating systems. Evaluates reusability of current data for additional analyses. Reviews object and data models and the metadata repository to structure the data for better management and quicker access.

Minimum Experience: 7 years of technical experience that applies to designing and building relational databases. Requires competence in all phases of data acquisitions, archive recovery, and implementation of databases; also requires knowledge of data design, database architecture, metadata and repository creation.

Minimum Education: Master’s Degree

13. DATABASE ADMINISTRATOR I

Functional Responsibility: Under the supervision of an experienced Database Administrator, designs, implements and maintains simple to moderately complex databases, access methods, access time, device allocation, validation checks, organization, protection and security, documentation and statistical methods. Maintains database dictionaries, monitors standards and procedures and integration of systems through database design.

Minimum Experience: 3 years of technical experience that applies to database administration. Requires knowledge of access methods, access time, device allocation, validation checks, organization, protection and security, documentation and statistical methods; also requires knowledge of database design.

Minimum Education: Associates degree

14. DATABASE ADMINISTRATOR II

Functional Responsibility: Experienced Database Administrator who is reponsible for designing, implementing and maintaining simple to moderately complex databases, access methods, access time, device allocation, validation checks, organization, protection and security, documentation and statistical methods. Maintains database dictionaries, monitors standards and procedures and integration of systems through database design. Able to Supervise others.

Minimum Experience: 5 years of technical experience that applies to database administration.

Minimum Education: Bachelor’s Degree

15. DATABASE ADMINISTRATOR III

Functional Responsibility: Manages database backups by determining and implementing appropriate strategies. Periodically test backups to ensure database recoverability. Runs integrity checks and analyze results to identify areas to be addressed. Maintains indexes with periodic rebuilds and defrags. Review SQL Server Error, SQL Agent, Database Mail, and Windows Events longs daily to identify issues. Manage SQL Server Agent jobs. Monitor database performance using Performance Monitor, Profiler, Execution Plans, Index Tuning Wizard, Database Engine Tuning Advisor, etc. to find and fix performances issues. Document databases changes, job schedules and any development. Create and test disaster recovery plans. Manages security roles and users. Maintains SQL coding for database data, ensure database monitoring and maintain, developer code to life cycle. Partners with Oracle DBA and work alongside high level Application Developers and Architects. Migrates legacy database products to SQL Enterprise.

Minimum Experience: 7 years of experience within the last 10 years.

Minimum Education: Master’s Degree.

16. DATA ANALYST I

Functional Responsibility: Under the supervision of an experienced Data Analyst, imports, cleans, transforms, validates and model’s data to facilitate understanding or making conclusions from the data for decision making purposes. Responsible for improving data quality and for designing or presenting conclusions gained from analyzing data using statistical tools like Microsoft Excel, SAS, SPSS and others.

Minimum Experience: 3 years of technical experience that applies to importing, cleaning, transforming, validating and modeling data. Requires competence in data presentation in charts, graphs, and tables; also requires ability to write Data Definition Language or Data Manipulation Language SQL commands Minimum Education: Associates Degree

17. DATA ANALYST II

Functional Responsibility: Designs, implements, and maintains complex databases. Performs Extract, Transform, Load (ETL) development from source databases. Develops complex queries to pull useable information from available datasets and provide reports to key stakeholders. Provides maintenance of database dictionaries, monitors of standards and procedures, and enables integration of systems through database design. Enforces security procedures on databases (hardware/software) and data - to include ensuring compliance with HIPAA and Privacy Act laws.

Minimum Experience: 5 years of experience within the last 5 years Minimum Education: Bachelor’s Degree

18. DATA ANALYST III

Functional Responsibility: Imports, cleans, transforms, validates and models data to facilitate understanding or making conclusions from the data for decision making purposes. Presents data in charts, graphs, and tables. Responsible for improving data quality and for designing or presenting conclusions gained from analyzing data using statistical tools like Microsoft Excel, SAS, SPSS and others.

Minimum Experience: 7 years of technical experience that applies to importing, cleaning, transforming, validating and modeling data. Requires competence in data presentation in charts, graphs, and tables; also requires ability to design and develop relational databases for collecting data and builds, design data input or data collection screens, and write Data Definition Language or Data Manipulation Language SQL commands.

Minimum Education: Master’s Degree

19. SYSTEMS ADMINISTRATOR I

Functional Responsibility: Provides functional helpdesk support to system end users. Maintains user in the system and coordinate change management process for user modifications. Builds and modifies reports and provide support to Corporate and Division report writers. Installs new software releases, systems upgrades, evaluates and installs patches and resolves software related problems. Performs system backups and recover. Maintains data files and monitors system configurations to ensure data integrity.

Minimum Experience: 3 years related Functional experience; 6 years general experience desired.

Minimum Education: Associates Degree

20. SYSTEMS ADMINISTRATOR II

Functional Responsibility: Manages the daily activities of configuration and operation of business systems which may be mainframe, mini, or client/server based. Provides assistance to users in accessing and using business systems. Above to provide supervision to junior administrators.

Minimum Experience: 5 years of experience within the last 10 years Minimum Education: Bachelor’s Degree

21. SYSTEMS ADMINISTRATOR III

Functional Responsibility: Installs new software releases, systems upgrades, evaluates and installs patches and resolves software related problems. Performs system backups and recover. Maintains data files and monitors system configurations to ensure data integrity.

Minimum Experience: 7 years of experience within the last 10 years Minimum Education: Master’s Degree

22. GRAPHICS ILLUSTRATOR

Functional Responsibility: Demonstrated experience and ability to create graphic design, artwork and documentation layout and augment existing documents with value-added visuals, including on-line, interactive, Internet and World Wide Web documents. Demonstrated ability to apply creativity and resourcefulness and the regular use of independent judgment when interfacing with customers and staff. Ability to apply a wide variety of software tools to resolve complex design problems.

Minimum Experience: 3 years of experience within the last 5 years Minimum Education: Associates in Applied Science (AAS)

23. HELP DESK TECHNICIAN/SPECIALIST

Functional Responsibility: Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation. Resolves non-technical and routine technical problems and answers queries by telephone in support of internal PC's, applications software, and basic network communications. Routes calls to specialists in more complex and difficult cases.

Minimum Experience: 3 years.

Minimum Education: Associate degree

24. INFORMATION ASSURANCE SPECIALIST I

Functional Responsibility: Implements solutions that meet network security requirements. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle.

Minimum Experience: 3 years related experience analyzing information assurance-related technical problems and providing basic technical support. Understands RMF Process.

Minimum Education: Associate degree

25. INFORMATION ASSURANCE SPECIALIST II

Functional Responsibility: Designs, develops, engineers, and implements solutions that meet network security requirements. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Understands Risk Management Framework (RMF) and experienced with documentation and system certification requirements.

Minimum Experience: 5 years related experience, 6 years general experience desired

Minimum Education: Bachelor’s Degree

26. INFORMATION ASSURANCE SPECIALIST III

Functional Responsibility: Assists in the development, implementation and enforcement of prudent systems security measures for “entire network” to include, but not limited to Windows domains (web, Domain Name Services (DNS), and Remote Access servers), Virtual Private Networks, System Workgroups, Public Key Infrastructure including registration and documentation, virtual access extended (VAX)/ virtual memory system (VMS) clusters, Novell, and stand-alone servers, many varieties of UNIX servers, a wide variety of client hardware including Intel-based personal computers, Macintosh etc. on a network consisting of 10base100, 10baseT, T-1, OC-3, OC-12, fiber digital device interface (FDDI), and asynchronous transfer mode (ATM) connectivity. Supports the management and operation of the firewall, Internet Security Scans, Executive Security Manager, and Intrusion Detection Alert. Must be able to utilize the following technical security tools; War Dialer, password crack programs, Password Policy Enforcer, Wireless Enterprise Protocols, etc.

Minimum Experience: 7 years of technical experience analyzing general information assurance-related technical problems and providing basic engineering and technical support in solving these problems.

Minimum Education: Master’s Degree

27. SUBJECT MATTER EXPERT I

Functional Responsibility: Provides extremely high-level subject matter proficiency for work described in the Performance Work Statement or Task Order.

Minimum Experience: 3 years of technical experience providing advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems.

Minimum Education: Associates Degree

28. SUBJECT MATTER EXPERT II

Functional Responsibility: Provides extremely high-level subject matter proficiency for work described in the Performance Work Statement or task Order.

Minimum Experience: 5 years of technical experience providing advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems.

Minimum Education: Bachelor’s Degree

29. SUBJECT MATTER EXPERT III

Functional Responsibility: Responsible for developing requirements from project inception to conclusion for a specific IT subject matter area. Assists project team members in conducting technical analyses and evaluations, and in the preparation of recommendations for system modifications/enhancements, and/or changes in maintenance philosophy and/or procedures. Specialties may include information systems architecture; networking; telecommunications; business process automation/engineering; information assurance; information security; risk management; C&A; software engineering; development methodologies; modeling and simulation; communications protocols; life-cycle management/engineering/maintenance.

Minimum Experience: 7 Years of experience Minimum Education: Master’s Degree

30. NETWORK ADMINISTRATOR I

Functional Responsibility: Provides system administration of Network, Web, and/or communications systems, including Local Area Network (LAN) and Wide Area Network (WAN) systems involving network security. Prepares technical implementation plans that provide integrated solutions including actions, milestones timelines and critical paths required for complete solutions.

Minimum Experience: 3 years related experience within the last 5 years Minimum Education: Associates Degree.

31. NETWORK ADMINISTRATOR II

Functional Responsibility: Manages LAN performance and maintains LAN security. Installs all network software. Troubleshoots LAN problems. Establishes and implements LAN policies, procedures, and standards and ensures their conformance with information systems and organization objectives. Trains users on LAN operation.

Minimum Experience: 5 years related experience within the last 5 years Minimum Education: Bachelor’s Degree

32. NETWORK ADMINISTRATOR III

Functional Responsibility: Provides system administration of Network, Web, and/or communications systems, including Local Area Network (LAN) and Wide Area Network (WAN) systems involving network security. Prepares technical implementation plans that provide integrated solutions including actions, milestones timelines and critical paths required for complete solutions.

Minimum Experience: 7 years related experience, 8 years general experience desired Minimum Education: Master’s Degree.

33. SENIOR PROGRAM MANAGER

Functional Responsibility: Demonstrated experience and ability to oversee and orchestrate IT systems development life cycle (SDLC) efforts such as: design, development, integration, testing, training, deployment, operation and/or maintenance. Performs day-to-day management of assigned delivery order projects that involve teams of data processing and other information system and management professionals who have previously been involved in analyzing, designing, integrating, testing, documenting, converting, extending, and implementing automated information systems. Demonstrates proven skills in those technical areas addressed by the contract to be managed. Organizes, directs, and coordinates the planning and production of all activities associated with assigned contract projects, including assessment of staff and expenditure of ODCs. Demonstrates writing and oral communication skills.

Minimum Experience: 8 years related exp, 10 years general exp desired Minimum Education: Bachelor of Science or equivalent within Computer Science or Information Technology Fields.

34. SENIOR PROJECT MANAGER

Functional Responsibility: Oversee overall project integration and report directly to the designated government program/project lead(s); Review and complete all documentation generated by implementation teams; based on Government priorities and project timelines, make recommendations to the Government lead regarding manpower allocations for the projects they are managing; Ensure best practices and all relevant security standards are followed; Ensure accreditation packages are updated properly; Develop implementation schedules in coordination with the Government lead and Contractor teammates; Develop project timelines and ensure schedules are observed; Resolve issues with the Government Program/Project Manager; Ensure the Government Project Manager and Contractor team are aware of project status and issues; Perform risk assessment planning throughout the lifecycle of each project; Conduct meetings as necessary, gathering information needed to ensure the configuration designs and implementations meet Government IT infrastructure and business requirements..

Minimum Experience: 5 years of experience within the last 8 years; must have IT project management experience; preferably in a DoD environment.

Minimum Education: Bachelor’s Degree.

35. SENIOR DATABASE ENGINEER

Functional Responsibility: Designs, installs, monitors, maintains, and performance tunes production databases while ensuring high levels of data availability; troubleshoots production processes and solves problems in real-time; and deploy SQL code to production servers. Writes code for database access, modifications, and constructions including stored procedures; and work with application development staff to develop database architectures, coding standards, and quality assurance policies and procedures. Responsible for developing, implementing, and overseeing database policies and procedures to ensure the integrity and availability of databases and their accompanying software; and supports the production database systems and responds to and resolves production issues. Responsible for code reviews of developer-written SQL code; monitors database system details within the database, including stored procedures and execution time, and implements efficiency improvements. Estimates efforts to complete software development activities and provides input that adds value to the management of software development projects.

Minimum Experience: 5 years database experience within the last 10 years.

Minimum Education: Bachelor’s Degree.

36. SENIOR QUALITY ASSURANCE MANAGER

Functional Responsibility: Primary point-of-contact for Quality Control management and issues. Arranges and coordinates meetings and interviews with team members. Analyzes current project standards, to research external methods and combine them with the experience of QA standards to further the PMO’s role as guardian of client interests. Acts as a communicator between the business needs and the technical implementers; providing both with a framework to enable business success. Responsible for Quality Assurance to ensure the technical solutions exactly match the standards. Develops and maintains the QA management tool for project and design issues.

Minimum Experience: 5 years database experience within the last 10 years.

Minimum Education: Bachelor’s Degree.

37. SENIOR SYSTEMS ARCHITECT

Functional Responsibility: Resolves escalated service issues, instructs others on proper resolution techniques. Designs and implements complex IT projects. Provides technical services and support for network infrastructure, cloud architecture, virtualized networking technologies, and remote access solutions. Experience with enterprise-wide applications, expected functionality and the specific database solutions. Ensures that there is minimal interruption to the day to day functioning of the business units through expert maintenance of systems. Works with architecture team to provide detailed analysis of business and functional requirements; translate requirements into logical models; determines technical feasibility of proposed options and provide options and ideas for implementation.

Minimum Experience: 5 years of experience within the last 10 years.

Minimum Education: Bachelor’s Degree.

38. SYSTEMS ENGINEER III

Functional Responsibility: Designs, implements, and maintain a scalable infrastructure. Manages and administer all current and future servers and network devices. Maintains relationships with CDN and web-service partners. Diagnose and resolves performance issues. Maintains proper backups and security and operation and backups of multiple MySQL servers.

Minimum Experience: 7 years or more experience analyzing and designing computer systems.

Minimum Education: Master’s Degree.

39. TECHNICAL WRITER

Functional Responsibility: Develops, writes, and edits materials for IT-related reports, manuals, briefs, proposals, instructional material, catalogs, technical publications, and software and hardware documentation, including DIACAP packages and portfolios. Apply documentation to new and already developed source code that will facilitate any changes in the code in the future as additional upgrades become necessary. Formulates requirement documents as required and assigned. Coordinates projects with project teams and section Chief. Interfaces with users, specialists, analysts, and application developers to obtain background information on IT technologies, methods, and standards. Organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology. Assist in the development of tutorials and other materials (power point slides, videos and handouts) as needed to teach the use of the product. Conduct or otherwise facilitate training in the use of the product via either larger or small group teaching sessions. Reviews technical material and recommends revisions or changes in scope, format, content and methods of reproduction and binding.

Minimum Experience: 3 years of experience within the last 5 years Minimum Education: Associates Degree.

40. TECHNOLOGY SPECIALIST

Functional Responsibility: Provides expertise in technologies, instructional methodology, tests and measurement, and curriculum development, develop courseware format guidelines, review and maintain task lists and objective hierarchies, and write courseware materials in designated format (student study guides, workbooks, etc.). This technologist may work with Instructional Developers and Instructor/Subject Matter Experts to ensure accurate content and format. This person may plan graphics and integrate completed graphics into curriculum. Responsibilities may require the Technologist to track individual lesson status, review lesson materials before submission, ensure revisions do not impact instructional flow, and monitor lecture presentations to evaluate and assist with lesson organization and content.

Minimum Experience: 5 years of experience applying technical expertise to instructional systems design and development or the implementation, IT monitoring, or maintenance of IT Systems.

Minimum Education: Bachelor’s Degree

Job Titles

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