MAS - Aceapplications L.L.C. - 47QTCA20D0046

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14)

SYSTEMS DEVELOPMENT

SYSTEMS ANALYSIS

IT STRATEGY AND ARCHITECTURE

PROGRAMMING

DATA CONVERSION SERVICES

IT TELECOMMUNICATIONS NETWORK MANAGEMENT SERVICES

WEB-BASED SUBSCRIPTION

INTEGRATED HARDWARE/SOFTWARE/SERVICES SOLUTIONS, PREDOMINANTLY

SERVICES

ANNUAL SOFTWARE MAINTENANCE SERVICE PLANS

OTHER IT AND TELECOMMUNICATIONS

PSC Code D302 PSC Code D306 PSC Code D307 PSC Code D308 PSC Code D311 PSC Code D316 PSC Code D317 PSC Code D318

PSC Code D319 PSC Code D399

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

Federal Supply Schedule MAS – General Purpose Commercial Information Technology Equipment, Software, and Services

Special Item No. 54151S - Information Technology (IT) Professional Services

Contract Number: 47QTCA20D0046

Contract Period: January 7, 2025 through January 6, 2030 Price List through SF1449 Awarded: January 7, 2025

Contractor:

AceApplications, LLC 1802 N. Alafaya Trail, Suite #146

Orlando, FL 32826 407-499-0022, ext. 1001 www.AceApplications.com http://www.aceapplications.com/

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 2

TABLE OF CONTENTS

CONTRACT INFORMATION

CONTRACTOR CONTACT INFORMATION

TERMS AND CONDITIONS

ORDERING AND PAYMENT INFORMATION

APPENDIX A – HOURLY LABOR RATES

APPENDIX B – IT PROFESSIONAL SERVICES LABOR CATEGORIES

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 3

GENERAL SERVICES ADMINISTRATION

FEDERAL SUPPLY SERVICE

AUTHORIZED FEDERAL SUPPLY SCHEDULE CATALOG/PRICE LIST

On-line access to contract ordering information, terms and conditions, up-to-date pricing, and the option to create an electronic delivery order is available through GSA Advantage!, a menu-driven database system. The INTERNET address for GSA Advantage! is http://www.gsaadvantage.gov

SCHEDULE TITLE: Federal Supply Schedule MAS – General Purpose Commercial Information Technology Equipment, Software, and Services

CONTRACT NUMBER: GS-35F-47QTCA20D0046

CONTRACT PERIOD: January 7, 2025 through January 6, 2030

For more information on ordering from Federal Supply go to this website: www.gsa.gov/schedules

CONTRACTOR: AceApplications, LLC 1802 N. Alafaya Trail, Suite #146 Orlando, FL 32826 Phone number: 877-499-2231, ext. 1001 Fax number: (407) 442-2657 E-Mail: cpowell@AceApplications.com

CONTRACTOR’S ADMINISTRATION SOURCE:

[Primary Contact] [Alternate 1] [Alternate 2] Courtney Powell, President Laine Powell, Vice President Jerome Williams, Vice President 1802 N. Alafaya Trail, 1802 N. Alafaya Trail, 1802 N. Alafaya Trail, Suite #146, Suite #146, Suite #146, Orlando, FL 32826 Orlando, FL 32826 Orlando, FL 32826 Phone number: 407-499-0022, Phone number: 407-499-0022, Phone number: 407-499-0022, ext.

ext. 1001 ext. 1002 2 Fax number: (407) 442-2657 Fax number: (407) 442-2657 Fax number: (407) 442-2657 E-Mail: E-Mail: E-Mail:

cpowell@AceApplications.com lpowell@AceApplications.com jwilliams@AceApplications.com

BUSINESS SIZE: Small Business, Federal Disadvantaged Business Enterprise (DBE), SBA 8(a), Minority Business Enterprise (MBE) http://www.gsaadvantage.gov/ http://www.gsa.gov/schedules mailto:cpowell@AceApplications.com mailto:cpowell@AceApplications.com mailto:lpowell@AceApplications.com mailto:jwilliams@AceApplications.com

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 4

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT)

PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 54151S)

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 54151S Information

Technology Professional Services apply exclusively to IT/IAM Professional Services within the scope of this Information Technology Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the

Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT/IAM Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 5

5. STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)

a. The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause.

Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

1. Cancel the stop-work order; or

2. Terminate the work covered by the order as provided in the Default, or the Termination for

Convenience of the Government, clause of this contract.

b. If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

1. The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

2. The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c. If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

d. If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with 552.212-4 CONTRACT TERMS AND CONDITIONS–COMMERCIAL ITEMS (JAN 2017) (DEVIATION – FEB 2007)(DEVIATION - FEB 2018) for Firm-Fixed Price orders; or GSAR 552.212-4 CONTRACT TERMS AND CONDITIONS-COMMERCIAL

ITEMS (JAN 2017) (DEVIATION - FEB 2018) (ALTERNATE I - JAN 2017) (DEVIATION -

FEB 2007) for Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data – General, may apply.

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 6

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT/IAM Professional Services.

9. INDEPENDENT CONTRACTOR

All IT/IAM Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract.

Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT/IAM Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 7 materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract.

52.216-31(Feb 2007) Time-and Materials/Labor-Hour Proposal Requirements— Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

a. The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

b. The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

1. The offeror;

2. Subcontractors; and/or

3. Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the

FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

a. The Contractor shall provide a description of each type of IT/IAM Service offered under

Special Item Numbers 54151S IT/IAM Professional Services should be presented in the same manner as the Contractor sells to its commercial and other ordering activity customers. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles (labor categories) for those individuals who will perform the service should be provided.

See Appendix B for IT Professional Services Labor Categories

b. Pricing for all IT/IAM Professional Services shall be in accordance with the Contractor’s customary commercial practices; e.g., hourly rates, monthly rates, term rates, and/or fixed prices, minimum general experience and minimum education.

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 8

See Appendix A for AceApplications Hourly Labor Billing Rates

c. The following is an example of the manner in which the description of a commercial job title should be presented:

EXAMPLE: Commercial Job Title: System Engineer

Minimum/General Experience: Three (3) years of technical experience which applies to systems analysis and design techniques for complex computer systems. Requires competence in all phases of systems analysis techniques, concepts and methods; also requires knowledge of available hardware, system software, input/output devices, structure and management practices.

Functional Responsibility: Guides users in formulating requirements, advises alternative approaches, conducts feasibility studies.

Minimum Education: Bachelor’s Degree in Computer Science

See Appendix B for IT Professional Services Labor Categories

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 9

ORDERING AND PAYMENT INFORMATION:

1a. TABLE OF AWARDED SPECIAL ITEM NUMBERS (SINs)

SIN DESCRIPTION

54151S Information Technology Professional Services - SUBJECT TO

COOPERATIVE PURCHASING. Includes resources and facilities management, database planning and design, systems analysis and design, network services, programming, conversion and implementation support, network services project management, data/records management, and other services relevant to 29CFR541.400.

ADD IF Offered**Cooperative Purchasing (STLOC) and Disaster Recovery (RC) are available

1b. LOWEST PRICED MODEL NUMBER AND PRICE FOR EACH SIN:

(Government net price based on a unit of one)

See Appendix A

1c. HOURLY RATES (Services only):

See Appendix A

2. MAXIMUM ORDER*:

Special Item 54151S - Information Technology (IT) Professional Services The maximum dollar value per order for all IT Professional services (SIN 54151S) will be $500,000.

NOTE TO ORDERING ACTIVITIES: *If the best value selection places your order over the Maximum Order identified in this catalog/pricelist, you have an opportunity to obtain a better schedule contract price. Before placing your order, contact the aforementioned contactor for a better price. The contractor may (1) offer a new price for this requirement

(2) offer the lowest price available under this contract or (3) decline the order. A delivery order that exceeds the maximum order may be placed under the schedule contract in accordance with FAR 8.404.

3. MINIMUM ORDER: $100

4. GEOGRAPHIC COVERAGE: Domestic 50 US states; Washington, DC; Puerto Rico.

5. POINT(S) OF PRODUCTION: N/A

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 10

6. DISCOUNT FROM LIST PRICES:

GSA Net Prices can be found in Pricing Matrix (Appendix A).

7. QUANTITY DISCOUNT(S):

Additional 1% discount on task order of $500k or greater amount.

8. PROMPT PAYMENT TERMS: N/A

9. a Government Purchase Cards will be accepted at or below the micro-purchase threshold.

9.b Government Purchase Cards will not be accepted above the micro-purchase threshold. Contact contractor for limit.

10. FOREIGN ITEMS: None

11a. TIME OF DELIVERY: Determined at task order level

11b. EXPEDITED DELIVERY: Determined at task order level

11c. OVERNIGHT AND 2-DAY DELIVERY: Determined at task order level

11d. URGENT REQUIRMENTS: Agencies can contact the Contractor’s representative to affect a faster delivery. Customers are encouraged to contact the contractor for the purpose of requesting accelerated delivery.

12. FOB POINT: Destination

13a. ORDERING ADDRESS:

1802 N. Alafaya Trail, Suite #146 Orlando, FL 32826

13b. ORDERING PROCEDURES: Ordering activities shall use the ordering procedures described in Federal Acquisition Regulation 8.405-3 when placing an order or establishing a BPA for supplies or services. The ordering procedures, information on Blanket Purchase Agreements (BPA’s) and a sample BPA can be found at the GSA/FSS Schedule Homepage (fss.gsa.gov/schedules).

14. PAYMENT ADDRESS:

1802 N. Alafaya Trail, Suite #146 Orlando, FL 32826

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 11

15. WARRANTY PROVISION: 45 days

16. EXPORT PACKING CHARGES: N/A

17. TERMS AND CONDITIONS OF GOVERNMENT PURCHASE CARD

ACCEPTANCE: Government Purchase Cards will be accepted at or below the micro-purchase threshold.

18. TERMS AND CONDITIONS OF RENTAL, MAINTENANCE, AND REPAIR (IF

APPLICABLE):

N/A

19. TERMS AND CONDITIONS OF INSTALLATION (IF APPLICABLE): N/A

20. TERMS AND CONDITIONS OF REPAIR PARTS INDICATING DATE OF

PARTS PRICE LISTS AND ANY DISCOUNTS FROM LIST PRICES (IF

AVAILABLE): N/A

20a. TERMS AND CONDITIONS FOR ANY OTHER SERVICES (IF APPLICABLE):

Terms and Conditions on page 3.

21. LIST OF SERVICE AND DISTRIBUTION POINTS (IF APPLICABLE): N/A

22. LIST OF PARTICIPATING DEALERS (IF APPLICABLE): N/A

23. PREVENTIVE MAINTENANCE (IF APPLICABLE): N/A

24a. SPECIAL ATTRIBUTES SUCH AS ENVIRONMENTAL ATTRIBUTES (e.g.

recycled content, energy efficiency, and/or reduced pollutants): N/A

24b. Section 508 Compliance for Electronic and Information Technology (EIT):

Compliant. The EIT standards can be found at: www.Section508.gov.

25. DUNS NUMBER: 02-5743530

26. NOTIFICATION REGARDING REGISTRATION IN SYSTEM FOR AWARD

MANAGEMENT (SAM) DATABASE: Contractor has an Active Registration in the SAM database.

http://www.section508.gov/

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 12

Appendix A.

SIN 54151S – ACEAPPLICATIONS HOURLY LABOR BILLING RATES

SERVICE

PROPOSED

(e.g. Job Title/Task)

MINIMUM

EDUCATION/

CERTIFICATIO

N LEVEL

MINIMUM

YEARS OF

EXPERIENCE

GSA LABOR SERVICES RATES

Y6 1/7/25- 1/6/26

*Y7 1/7/26- 1/6/27

*Y8 1/7/27- 1/6/28

*Y9 1/7/28- 1/6/29

*Y10 1/7/29- 1/6/30

IT Architect Bachelor's Degree 5 years $95.45 $97.36 $99.30 $101.29 $103.32

Senior IT Architect Bachelor's Degree 7 Years $158.29 $161.45 $164.68 $167.98 $171.33 Applications Programmer

/Analyst Bachelor's Degree 2 years $106.56 $108.69 $110.86 $113.08 $115.34 Senior Applications Programmer/Analy st Bachelor's Degree 5 years $156.22 $159.34 $162.53 $165.78 $169.10 Applications

Architect Bachelor’s Degree 7 years $170.70 $174.12 $177.60 $181.15 $184.77 Manager

Applications Development Bachelor’s Degree 10 years $175.87 $179.39 $182.98 $186.64 $190.37

Business Analyst Bachelor's Degree 4 years $109.66 $111.86 $114.09 $116.37 $118.70 Senior Business

Analyst Bachelor's Degree 8 years $158.29 $161.45 $164.68 $167.98 $171.33 Systems

Administrator Bachelor's Degree 4 years $95.18 $97.08 $99.02 $101.00 $103.02 Senior Systems

Administrator Bachelor's Degree 7 years $121.04 $123.46 $125.93 $128.45 $131.02 Service Desk

Representative Bachelor's Degree 3 years $66.21 $67.54 $68.89 $70.26 $71.67 Senior Service

Desk Representative Bachelor's Degree 5 years $82.76 $84.42 $86.11 $87.83 $89.59

Project Manager Bachelor's Degree 5 years $109.66 $111.86 $114.09 $116.37 $118.70 Senior Project

Manager Bachelor’s Degree 10 years $189.32 $193.11 $196.97 $200.91 $204.93

Program Manager Bachelor's Degree 10 years $181.05 $184.67 $188.36 $192.13 $195.97 Senior Program

Manager Master’s Degree 15 years $227.60 $232.15 $236.80 $241.53 $246.36

Systems Analyst Bachelor’s Degree 3 years $103.46 $105.52 $107.64 $109.79 $111.98

Data Architect Bachelor’s Degree 7 years $175.87 $179.39 $182.98 $186.64 $190.37

Database Analyst Bachelor’s Degree 3 years $124.15 $126.63 $129.16 $131.75 $134.38 Database

Administrator Bachelor’s Degree 5 years $155.18 $158.29 $161.45 $164.68 $167.98 Quality Assurance

Analyst Bachelor’s Degree 5 years $107.59 $109.75 $111.94 $114.18 $116.46 Customer Support

Analyst Bachelor’s Degree 2 years $72.42 $73.87 $75.34 $76.85 $78.39

Network Architect Bachelor’s Degree 7 years $227.60 $232.15 $236.80 $241.53 $246.36

Network Engineer Bachelor’s Degree 5 years $129.32 $131.91 $134.54 $137.23 $139.98

Network Analyst Bachelor’s Degree 3 years $122.08 $124.52 $127.01 $129.55 $132.14 Internet/Web

Architect Bachelor’s Degree 5 years $165.53 $168.84 $172.22 $175.66 $179.17

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 13

AceApplications Hourly Billing Rates (cont’d)

SERVICE

PROPOSED

(e.g. Job Title/Task)

MINIMUM

EDUCATION/

CERTIFICATION

LEVEL

MINIMUM

YEARS OF

EXPERIENCE

GSA LABOR SERVICES RATES

Y6 1/7/25- 1/6/26

*Y7 1/7/26- 1/6/27

*Y8 1/7/27- 1/6/28

*Y9 1/7/28- 1/6/29

*Y10 1/7/29- 1/6/30

Web Applications Programmer Bachelor’s Degree 5 years $156.22 $159.34 $162.53 $165.78 $169.10

Web Designer Bachelor’s Degree 3 years $106.56 $108.69 $110.86 $113.08 $115.34 Manager, Telecommunications Operations Bachelor’s Degree 7 years $206.91 $211.05 $215.27 $219.58 $223.97

Telecommunications Engineer Bachelor’s Degree 5 years $129.32 $131.91 $134.54 $137.23 $139.98

Telecommunications Technician

Associate Degree/Certificate 2 years $93.11 $94.97 $96.87 $98.81 $100.79

Business Intelligence Analyst Bachelor’s Degree 7 years $170.70 $174.12 $177.60 $181.15 $184.77

Data Warehouse Analyst Bachelor’s Degree 5 years $181.05 $184.67 $188.36 $192.13 $195.97

Manager, CRM Technology Bachelor’s Degree 10 years $186.22 $189.94 $193.74 $197.62 $201.57

ERP

Programmer/Analyst Bachelor’s Degree 5 years $165.53 $168.84 $172.22 $175.66 $179.17

ERP System Administrator Bachelor’s Degree 5 years $170.70 $174.12 $177.60 $181.15 $184.77

Documentation Specialist/Technical

Writer Bachelor’s Degree 3 years $87.94 $89.70 $91.49 $93.32 $95.19 Manager, Technical

Training Bachelor’s Degree 7 years $134.49 $137.18 $139.93 $142.72 $145.58 Technical Trainer Bachelor’s Degree 4 years $103.46 $105.52 $107.64 $109.79 $111.98 Security Manager Bachelor’s Degree 7 years $258.64 $263.81 $269.09 $274.47 $279.96 System Software

Programmer Bachelor’s Degree 5 years $136.56 $139.29 $142.08 $144.92 $147.82 UNIX System Administrator Bachelor’s Degree 5 years $134.49 $137.18 $139.93 $142.72 $145.58

Storage Management

Specialist Bachelor’s Degree 5 years $129.32 $131.91 $134.54 $137.23 $139.98

Enterprise Architect Bachelor’s Degree 7 years $181.05 $184.67 $188.36 $192.13 $195.97 Configurations

Management Analyst Bachelor’s Degree 5 years $98.28 $100.25 $102.25 $104.30 $106.38

*GSA and AceApplications have agreed to a 2.0% annual rate increase for Year 7 to Year 10.

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 14

Appendix B

54151S – IT PROFESSIONAL SERVICES LABOR CATEGORIES

IT ARCHITECT

Minimum Experience Required:

Minimum 5 years of experience with large and complex database, software or IT operational systems required.

Functional Responsibility:

Work with enterprise and solution architecture, application, and infrastructure teams to ensure an optimal project design and seamless technical project/solution delivery. Provide leadership to the project technical teams and mentor developers, and systems and network administrators.

Responsible and accountable for deliverables associated with the IT technical team. Day to day activities will include: reviewing project requirements, creating detail designs, developing task lists and making assignments; reviewing deliverables from developers, systems administrators and systems integrations 3rd party vendors; providing updates to Project Manager;

communicating with project teams. May also be responsible for complex development or systems tasks. Serve as project liaison to other IT teams, including Information Security, Database, Infrastructure, Network, etc. Coordinate project releases with Release Manager or Systems Administrator. Ensure secure coding practices and standards are followed.

Complexity:

Lead technical role. Defines and plans IT system architectures for enterprise systems. Works on multiple projects as a project leader. Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.

Minimum Education Requirements:

Minimum Bachelor’s Degree in Computer Science, Information Systems

SENIOR IT ARCHITECT

Minimum Experience Required:

Minimum 7 years of experience with large and complex database, software or IT operational systems required.

Functional Responsibility:

Work with enterprise and solution architecture, application, and infrastructure teams to ensure an optimal project design and seamless technical project/solution delivery. Provide leadership to the project technical teams and mentor developers, and systems and network administrators.

Responsible and accountable for deliverables associated with the IT technical team. Day to day activities will include: reviewing project requirements, creating detail designs, developing task lists and making assignments; reviewing deliverables from developers, systems administrators and systems integrations 3rd party vendors; providing updates to Project Manager;

communicating with project teams. May also be responsible for complex development or systems tasks. Serve as project liaison to other IT teams, including Information Security, Database, Infrastructure, Network, etc. Coordinate project releases with Release Manager or Systems Administrator. Ensure secure coding practices and standards are followed. Viewed both internally and externally as a technical expert and critical technical resource across multiple disciplines.

Complexity:

Expert/lead technical role. Defines and plans IT system architectures for enterprise systems.

Works on multiple projects as a project leader or as the subject matter expert. Works on

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 15 projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.

Minimum Education Requirements:

Minimum Bachelor’s Degree in Computer Science, Information Systems

APPLICATIONS PROGRAMMER / ANALYST

Minimum Experience Required:

Minimum 2 years of programming/systems analysis experience required.

Functional Responsibility:

Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with the organization’s architectural standards. Involved in the full systems life cycle development and is responsible for designing, coding, testing, implementing, maintaining and supporting applications software that is delivered on time and within budget. Makes recommendations towards the development of new code or reuse of existing code. Responsibilities may also include participation in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations. Has experience in systems analysis, design and a solid understanding of development, quality assurance and integration methodologies.

Complexity:

Intermediate professional level role. Develops solutions requiring analysis and research. Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area. Works on one or more projects as a project team member or occasionally as a project lead.

Minimum Education Requirements:

Minimum Bachelor’s Degree in Computer Science, Information Systems or Computer Engineering

SENIOR APPLICATIONS PROGRAMMER / ANALYST

Minimum 5 years of programming/systems analysis experience required.

Functional Responsibility:

Works closely with customers, business analysts, and team members to understand business requirements that drive the analysis and design of quality technical solutions. These solutions must be aligned with business and IT strategies and comply with the organization’s architectural standards. Involved in the full systems life cycle and is responsible for designing, coding, testing, implementing, maintaining and supporting applications software that is delivered on time and within budget. Makes recommendations towards the development of new code or reuse of existing code. Responsibilities may also include participation in component and data architecture design, performance monitoring, product evaluation and buy vs. build recommendations. Has experience in systems analysis, design and a solid understanding of development, quality assurance and integration methodologies.

Complexity:

Senior professional level role. Develops solutions requiring analysis and research. Works on small to large, complex projects that require increased skill in multiple technical environments and possesses knowledge in a specific business area. Works on one or more projects as a project team member or occasionally as a project lead. May coach more junior technical staff.

Minimum Education Requirements:

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 16

APPLICATIONS ARCHITECT

Minimum Experience Required:

Minimum 7 years of experience in multiple IT areas and 2 years of relevant architecture experience required. Requires advanced to expert level knowledge and understanding of architecture, applications systems design and integration.

Functional Responsibility:

Provides design recommendations based on long-term IT organization strategy. Develops enterprise level application and custom integration solutions including major enhancements and interfaces, functions and features. Uses a variety of platforms to provide automated systems applications to customers. Provides expertise regarding the integration of applications across the business. Determines specifications, then plans, designs, and develops the most complex and business critical software solutions, utilizing appropriate software engineering processes—either individually or in concert with project team. Will assist in the most difficult support problems.

Develops programming and development standards and procedures as well as programming architectures for code reuse. Has in-depth knowledge of state-of-the art programming languages and object-oriented approaches in designing, coding, testing and debugging programs.

Understands and consistently applies the attributes and processes of current application development methodologies. Researches and maintains knowledge in emerging technologies and possible application to the business. Viewed both internally and externally as a technical expert and critical technical resource across multiple disciplines. Acts as an internal consultant, advocate, mentor and change agent.

Complexity:

Expert/lead technical role. Works on multiple IT projects as a project leader. Works on projects/issues of high complexity that require in-depth knowledge across multiple technical areas and business segments. Coaches and mentors more junior technical staff.

Minimum Education Requirements:

Minimum Bachelor’s Degree in Computer Science, Information Systems

MANAGER APPLICATIONS DEVELOPMENT

Minimum Experience Required:

Minimum 10 years of IT and business work experience including managing team(s) in systems analysis and programming functions required.

Functional Responsibility:

Coordinates systems analysis and applications development activities through direct and indirect staff. Directs development teams in the areas of scheduling, technical direction, future planning and standard development practices. Participates in budgeting and capital equipment processes and quality improvement activities for the development organization. Meets scheduled milestones to ensure project/ program objectives are met in a timely manner and has an in-depth knowledge of the principles, theories, practices and techniques for managing the activities related to planning, managing and implementing systems analysis and applications development projects and programs.

Breadth:

Middle level management in systems analysis and programming functions. Manages and mentors supervisors, project leads and/or technical staff. Works under general direction of senior level management. Frequently reports to a Director, Systems and Programming, Departmental IT Executive or Operating Unit IT Executive.

Minimum Education Requirements:

Minimum Bachelor’s Degree in Computer Science, Information Systems, or Computer

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 17

BUSINESS ANALYST

Minimum Experience Required:

Minimum 3 years of relevant technical or business work experience required.

Functional Responsibility:

Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization’s systems and capabilities. Analyzes business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process redesign and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications.

Complexity:

Intermediate professional level role. Demonstrates an informed knowledge of a business area to resolve problems on an ongoing business. Supports several moderately complex business processes. Works on multiple projects as a project team member, occasionally as a project leader.

Minimum Education Requirements:

Minimum Bachelor’s Degree in Computer Science, Information Systems, Business Administration

SENIOR BUSINESS ANALYST

Minimum 8 years of relevant technical or business work experience required.

Functional Responsibility:

Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possesses expertise in the business unit(s) they support, as well as, an understanding of the IT organization’s systems and capabilities. Analyzes business partner’s operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assists in the business process redesign and documentation as needed for new technology. Translates high level business requirements into functional specifications for the IT organization and manages changes to such specifications. Educates the IT organization on the direction of the business. Negotiates agreements and commitments by facilitating communication between business unit(s) and IT from initial requirements to final implementation. Possesses an understanding of technological trends and uses this knowledge to bring solutions to business units supported to enhance the enterprise’s competitive edge. May make recommendations for buy vs. build decision.

Complexity:

Intermediate professional level role. Works with business partners within one business function to align technology solutions with business strategies. Demonstrates an informed knowledge of a business area to resolve problems on an ongoing business. Supports several moderately complex business processes. Works on multiple projects as a project team member, occasionally as a project leader. May coach more junior staff.

Minimum Education Requirements:

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 18

SYSTEMS ADMINISTRATOR

Minimum Experience Required:

Minimum 3 years of IT work experience with software and hardware products, and systems administration experience with multi-platform environments required.

Functional Responsibility:

Responsible for ensuring the control, integrity, and accessibility of the business applications and IT systems for the enterprise. Responsible for change management procedures regarding the installation and testing of all upgrades and enhancements for the applications, systems and storage infrastructures. Responsible for proper initial installation as well as subsequent installations of updates/patches; preparation of system documentation; proactive, regular checks of system components for errors and application of necessary corrective action; set-up and maintenance of Web servers and business and IT systems. Knowledgeable in all levels of Internet/Web security and the associated requirements for their application. Designs, develops and administers firewalls as a means of preventing unauthorized access to enterprise networks.

Provides technical support to internal users and external customers; troubleshoots problems and takes corrective action on a timely, effective basis.

Complexity:

Intermediate professional level role. Works on small to large, moderately complex Web sites and systems. Works on multiple IT systems as a project team member, occasionally as a project leader.

Minimum Bachelor’s Degree in Computer Science, or Information Systems

SENIOR SYSTEMS ADMINISTRATOR

Minimum 7 years of IT work experience, software and hardware products, and systems administration experience with multi-platform environments required.

Functional Responsibility:

Responsible for ensuring the control, integrity, and accessibility of the business applications and IT systems for the enterprise. Responsible for change management procedures regarding the installation and testing of all upgrades and enhancements for the applications, systems and storage infrastructures. Responsible for proper initial installation as well as subsequent installations of updates/patches; preparation of system documentation; proactive, regular checks of system components for errors and application of necessary corrective action; set-up and maintenance of Web servers and business and IT systems. Knowledgeable in all levels of Internet/Web security and the associated requirements for their application. Designs, develops and administers firewalls as a means of preventing unauthorized access to enterprise networks.

Provides technical support to internal users and external customers; troubleshoots problems and takes corrective action on a timely, effective basis.

Complexity:

Senior professional level role. Works on small to large, moderately complex Web sites and systems. Works on multiple IT systems as a project team member, occasionally as a project leader. May coach more junior technical staff.

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 19

SERVICE DESK REPRESENTATIVE

Minimum Experience Required:

Minimum 3 years of IT work experience, software and hardware products support and troubleshooting required.

Functional Responsibility:

Provide technical support to internal and external customers. Provide assistance in the use of software applications and desktop computers and tablet devices. Diagnose and troubleshoot all software, integrated products, and hardware peripherals as needed. Perform limited hardware support based on Help Desk support guidelines. Provide problem resolution requiring the use of diagnostic tools and analytical skills to aid in troubleshooting issues. Reference applicable support documentation to assist in the research of a resolution to a problem. Test solutions to technical issues. Submit unresolved issues to other Information Technology groups. Document all calls in the incident call-tracking system. Document resolutions to recurring problems, anomalies, and trends for technical and training materials. Follow up on critical or high system outage escalated incidents. Flexibility regarding the change of shift assignments to meet business needs. Ensure that proactive measures are taken to identify potential customer problems.

Complexity:

Intermediate professional level role. Works on small to moderately complex customer IT support issues.

Minimum Bachelor’s Degree in Information Technology

SENIOR SERVICE DESK REPRESENTATIVE

Minimum 5 years of IT work experience, software and hardware products support and troubleshooting required.

Functional Responsibility:

Provide technical support to internal and external customers. Provide assistance in the use of software applications and desktop computers and tablet devices. Diagnose and troubleshoot all software, integrated products, and hardware peripherals as needed. Perform limited hardware support based on Help Desk support guidelines. Provide problem resolution requiring the use of diagnostic tools and analytical skills to aid in troubleshooting issues. Reference applicable support documentation to assist in the research of a resolution to a problem. Test solutions to technical issues. Submit unresolved issues to other Information Technology groups. Document all calls in the incident call-tracking system. Document resolutions to recurring problems, anomalies, and trends for technical and training materials. Follow up on critical or high system outage escalated incidents. Flexibility regarding the change of shift assignments to meet business needs. Ensure that proactive measures are taken to identify potential customer problems.

Complexity:

Intermediate to Senior professional level role. Works on small to moderately complex customer IT support issues. Works on multiple IT systems as a project team member, occasionally as a project leader. May coach more junior technical staff.

Minimum Bachelor’s Degree in Information Technology

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 20

PROJECT MANAGER

Minimum Experience Required:

Minimum 5 years of IT work experience, including 4 or more years managing projects.

Experience with projects in multiple technologies and functions required.

Functional Responsibility:

Responsible for overall coordination, status reporting and stability of project-oriented work efforts. Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.

Assists Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise. Must possess extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques. This is a management role with human resource management responsibilities (e.g., hiring, performance management).

Manages one or more cross-functional projects of medium to high complexity. More senior role has responsibility for multiple large, complex projects with greater impact to the enterprise.

Breadth:

Middle level management. Works under general direction of senior level management.

Responsible for the management of one or more medium to large-sized, moderately to highly complex projects.

Minimum Education Requirements:

Minimum Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or Project Management certificate completed in recognized project management curriculum.

SENIOR PROJECT MANAGER

Minimum 10 years of IT work experience, including 4 or more years managing projects.

Experience with projects in multiple technologies and functions required.

Functional Responsibility:

Responsible for overall coordination, status reporting and stability of project-oriented work efforts. Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations. Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers. Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed.

Assists Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise. Must possess extensive knowledge and expertise in the use of project management methodologies and tools, resource management practices and change management techniques. This is a management

Document Date Revised: January 3, 2025 MAS Modification (MAS Solicitation R14) 21 role with human resource management responsibilities (e.g., hiring, performance management).

Manages one or more cross-functional projects of medium to high complexity. More senior role has responsibility for multiple large, complex projects with greater impact to the enterprise.

Breadth:

Senior level management. Works under general direction of director level management.

Responsible for the management of one or more medium to large-sized, moderately to highly complex projects. Manages and mentors project leaders and project management staff.

Minimum Education Requirements:

Minimum Bachelor’s Degree in Computer Science, Information Systems, Business Administration, or Project Management certificate completed in recognized project management curriculum.

PROGRAM MANAGER

Minimum 10 years of IT and business/industry work experience, with at least 3 years of leadership experience and 5 years in managing projects required.

Functional Responsibility:

Responsible for managing one or more highly complex or enterprise-wide IT program(s) consisting of multiple projects. Develops the program strategy, supporting business case and various enterprise-wide high-level project plans. Ensures integration of projects and adjusts project scope, timing, and budgets as needed, based on the needs of the business. Communicates with IT leadership, business leadership and IT Business Consultants to communicate program strategy, direction and changes. Responsible for delivering all projects contained in the IT project portfolio on time, within budget and meeting the strategic and business requirements. Responsible for tracking key project milestones and recommending adjustments to Project Managers. Partners with senior leadership of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise. Must possess extensive knowledge and expertise in the use of Project Management methodologies and tools. This is a single or multiple incumbent(s) position that exists in a small to medium size enterprise with multiple project managers, project leaders and/or project support staff as direct reports.

Breadth:

Senior level management with overall responsibility for the management of one highly complex or enterprise-wide program consisting of multiple projects.