MAS - Centric Consulting LLC - 47QTCA20D0025

GENERAL SERVICES ADMINISTRATION

Federal Acquisition Service Authorized Federal Supply Schedule FSS Price List

MULTIPLE AWARD SCHEDULE (MAS)

Information Technology - IT Software, IT Services FSC/PSC Code: 7A21, DA01

Centric Consulting, LLC

1215 LYONS RD

DAYTON, OH 45458-1858

Phone: 888-781-7567 www.centricconsulting.com

CONTRACT NUMBER: 47QTCA20D0025

PERIOD COVERED BY CONTRACT:

November 15, 2019 – November 14, 2029

BUSINESS SIZE:

Other Than Small

Online access to contract ordering information, terms and conditions, pricing, and the option to create an electronic delivery order are available through GSA Advantage!®. The website for GSA Advantage!® is: https://www.GSAAdvantage.gov. For more information on ordering go to the following website: https://www.gsa.gov/schedules.

Centric Consulting, LLC Page 2 Contract Number 47QTCA20D0025 Phone: 888-781-7567

CUSTOMER INFORMATION

1a. AUTHORIZED SPECIAL ITEM NUMBERS (SINs):

SIN DESCRIPTION

511210 Software Licenses 54151S Information Technology Professional Services OLM Order-Level Materials (OLM)

1b. Lowest Priced Model Number and Price for each SIN: See Price List

1c. SERVICES OFFERED: See Price List

2. MAXIMUM ORDER PER SIN:

SIN MAXIMUM ORDER

511210 $500,000 per SIN/Order 54151S $500,000 per SIN/Order OLM $250,000 per SIN/Order

3. MINIMUM ORDER LIMITATION: $100

4. GEOGRAPHIC COVERAGE (DELIVERY AREA): Domestic

5. POINT OF PRODUCTION: United States

6. BASIC DISCOUNT: Prices listed are net, discounts have been deducted and the industrial funding fee has been added.

7. QUANTITY DISCOUNT: SIN 511210 - 2% for single purchase order at or above $250,000;

SIN 54151S - 1% for single purchase order at or above $250,000

8. PROMPT PAYMENT TERMS: Net 30 Days ARO. Information for Ordering Offices:

Prompt payment terms cannot be negotiated out of the contractual agreement in exchange for other concessions.

9. FOREIGN ITEMS: See Price List

10a. TIME OF DELIVERY: 30 Days ARO

10b. EXPEDITED DELIVERY: Contact Contractor

10c. OVERNIGHT AND 2-DAY DELIVERY: Contact Contractor

10d. URGENT REQUIREMENTS: Contact Contractor

11. F.O.B. POINT: Destination

12a. ORDERING ADDRESS: CENTRIC CONSULTING LLC

1215 LYONS RD

DAYTON, OH 45458-1858

12b. ORDERING PROCEDURES: See Federal Acquisition Regulation (FAR) 8.405-3.

Centric Consulting, LLC Page 3

13. PAYMENT ADDRESS: Same as Ordering Address

14. WARRANTY PROVISION: Standard Commercial Warranty

15. EXPORT PACKING CHARGES: Not Applicable

16. TERMS AND CONDITIONS OF RENTAL: Not Applicable

17. TERMS AND CONDITIONS OF INSTALLATION: Not Applicable

18a. TERMS AND CONDITIONS OF REPAIR PARTS: Not Applicable

18b. TERMS AND CONDITIONS FOR ANY OTHER SERVICES: Not Applicable

19. LIST OF SERVICE AND DISTRIBUTION POINTS: Not Applicable

20. LIST OF PARTICIPATING DEALERS: Not Applicable

21. PREVENTIVE MAINTENANCE: Not Applicable

22a. SPECIAL ATTRIBUTES: Not Applicable

22b. SECTION 508 COMPLIANCE INFORMATION: Not Applicable

23. UNIQUE ENTITY IDENTIFIER (UEI) NUMBER: EJASPWTFBWC4

24. CONTRACTOR HAS REGISTERED IN THE SYSTEM FOR AWARD MANAGEMENT

(SAM) DATABASE.

Centric Consulting, LLC Page 4

TERMS AND CONDITIONS APPLICABLE TO TERM SOFTWARE LICENSES

(SPECIAL ITEM NUMBER 511210)

. 1. INSPECTION/ACCEPTANCE

The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The ordering activity reserves the right to inspect or test any software that has been tendered for acceptance. The ordering activity may require repair or replacement of nonconforming software at no increase in contract price. The ordering activity must exercise its post acceptance rights (1) within a reasonable time after the defect was discovered or should have been discovered; and (2) before any substantial change occurs in the condition of the software, unless the change is due to the defect in the software.

2. ENTERPRISE USER LICENSE AGREEMENTS REQUIREMENTS (EULA)

The Contractor shall provide all Enterprise User License Agreements in an editable Microsoft Office (Word) format.

3. GUARANTEE/WARRANTY

a. Unless specified otherwise in this contract, the Contractor’s standard commercial guarantee/warranty as stated in the contract’s commercial pricelist will apply to this contract.

b. The Contractor warrants and implies that the items delivered hereunder are merchantable and fit for use for the particular purpose described in this contract. If no implied warranties are given, an express warranty of at least 60 days must be given in accordance with FAR 12.404(b)(2)

c. Limitation of Liability. Except as otherwise provided by an express or implied warranty, the Contractor will not be liable to the ordering activity for consequential damages resulting from any defect or deficiencies in accepted items.

4. TECHNICAL SERVICES

The Contractor, without additional charge to the ordering activity, shall provide a hot line technical support number for the purpose of providing user assistance and guidance in the implementation of the software. The technical support number is available from 9am to 5pm. (888-781-7567)

5. SOFTWARE MAINTENANCE

a. Software maintenance as it is defined: (select software maintenance type):

(1) Software Maintenance as a Product (SIN 511210) X _

Software maintenance as a product includes the publishing of bug/defect fixes via patches and updates/upgrades in function and technology to maintain the operability and usability of the software product. It may also include other no charge support that is included in the purchase price of the product in the commercial marketplace. No charge support includes items such as user blogs, discussion forums, on-line help libraries and FAQs (Frequently Asked Questions), hosted chat rooms, and limited telephone, email and/or web-based general technical support for user’s self-diagnostics.

Software maintenance as a product does NOT include the creation, design, implementation, integration, etc. of a software package. These examples are considered software maintenance as a service.

Centric Consulting, LLC Page 5

Software Maintenance as a product is billed at the time of purchase.

(2) Software Maintenance as a Service (SIN 54151) _______

Software maintenance as a service creates, designs, implements, and/or integrates customized changes to software that solve one or more problems and is not included with the price of the software. Software maintenance as a service includes person-to- person communications regardless of the medium used to communicate: telephone support, on- line technical support, customized support, and/or technical expertise which are charged commercially.

Software maintenance as a service is billed arrears in accordance with 31U.S.C. 3324.

Software maintenance as a service is billed in arrears in accordance with 31 U.S.C. 3324.

b. Invoices for maintenance service shall be submitted by the Contractor on a quarterly or monthly basis, after the completion of such period. Maintenance charges must be paid in arrears (31 U.S.C. 3324). PROMPT

PAYMENT DISCOUNT, IF APPLICABLE, SHALL BE SHOWN ON THE INVOICE.

6. PERIODS OF TERM LICENSES (SIN 511210)

a. The Contractor shall honor orders for periods for the duration of the contract period or a lessor period of time.

b. Term licenses may be discontinued by the ordering activity on thirty (30) calendar days written notice to the Contractor.

c. Annual Funding. When annually appropriated funds are cited on an order for term licenses, the period of the term licenses shall automatically expire on September 30 of the contract period, or at the end of the contract period, whichever occurs first. Renewal of the term licenses orders citing the new appropriation shall be required, if the term licenses is to be continued during any remainder of the contract period.

d. Cross-Year Funding Within Contract Period. Where an ordering activity’s specific appropriation authority provides for funds in excess of a 12 month (fiscal year) period, the ordering activity may place an order under this schedule contract for a period up to the expiration of the contract period, notwithstanding the intervening fiscal years.

e. Ordering activities should notify the Contractor in writing thirty (30) calendar days prior to the expiration of an order, if the term licenses is to be terminated at that time. Orders for the continuation of term licenses will be required if the term licenses is to be continued during the subsequent period.

7. CONVERSION FROM TERM LICENSE TO PERPETUAL LICENSE

Not offered.

8. TERM LICENSE CESSATION

a. After a software product has been on a continuous term license for a period of * months, a fully paid-up, non-exclusive, perpetual license for the software product shall automatically accrue to the ordering activity. The period of continuous term license for automatic accrual of a fully paid-up perpetual license does not have to be achieved during a particular fiscal year; it is a written Contractor commitment which continues to be available for software that is initially ordered under this contract, until a fully paid-up perpetual license accrues to the ordering activity. However, should the term license of the software be discontinued before the specified period of the continuous term license has been satisfied, the perpetual license accrual shall be forfeited.

**Each separately priced software product shall be individually enumerated, if different accrual periods apply for the purpose of perpetual license attainment.**

Centric Consulting, LLC Page 6

b. The Contractor agrees to provide updates and maintenance service for the software after a perpetual license has accrued, at the prices and terms of Special Item Number l32-34, if the licensee elects to order such services.

Title to the software shall remain with the Contractor.

9. UTILIZATION LIMITATIONS - (SIN 511210)

a. Software acquisition is limited to commercial computer software defined in FAR Part 2.101.

b. When acquired by the ordering activity, commercial computer software and related documentation so legend shall be subject to the following:

(1) Title to and ownership of the software and documentation shall remain with the Contractor, unless otherwise specified.

(2) Software licenses are by site and by ordering activity. An ordering activity is defined as a cabinet level or independent ordering activity. The software may be used by any subdivision of the ordering activity (service, bureau, division, command, etc.) that has access to the site the software is placed at, even if the subdivision did not participate in the acquisition of the software. Further, the software may be used on a sharing basis where multiple agencies have joint projects that can be satisfied by the use of the software placed at one ordering activity's site. This would allow other agencies access to one ordering activity's database. For ordering activity public domain databases, user agencies and third parties may use the computer program to enter, retrieve, analyze and present data. The user ordering activity will take appropriate action by instruction, agreement, or otherwise, to protect the Contractor's proprietary property with any third parties that are permitted access to the computer programs and documentation in connection with the user ordering activity's permitted use of the computer programs and documentation. For purposes of this section, all such permitted third parties shall be deemed agents of the user ordering activity.

(3) Except as is provided in paragraph 8.b(2) above, the ordering activity shall not provide or otherwise make available the software or documentation, or any portion thereof, in any form, to any third party without the prior written approval of the Contractor. Third parties do not include prime Contractors, subcontractors and agents of the ordering activity who have the ordering activity's permission to use the licensed software and documentation at the facility, and who have agreed to use the licensed software and documentation only in accordance with these restrictions. This provision does not limit the right of the ordering activity to use software, documentation, or information therein, which the ordering activity may already have or obtains without restrictions.

(4) The ordering activity shall have the right to use the computer software and documentation with the computer for which it is acquired at any other facility to which that computer may be transferred, or in cases of Disaster Recovery, the ordering activity has the right to transfer the software to another site if the ordering activity site for which it is acquired is deemed to be unsafe for ordering activity personnel; to use the computer software and documentation with a backup computer when the primary computer is inoperative; to copy computer programs for safekeeping (archives) or backup purposes; to transfer a copy of the software to another site for purposes of benchmarking new hardware and/or software; and to modify the software and documentation or combine it with other software, provided that the unmodified portions shall remain subject to these restrictions.

(5) "Commercial Computer Software" may be marked with the Contractor's standard commercial restricted rights legend, but the schedule contract and schedule pricelist, including this clause, "Utilization Limitations" are the only governing terms and conditions, and shall take precedence and supersede any different or additional terms and conditions included in the standard commercial legend.

10. SOFTWARE CONVERSIONS - (SIN 511210)

Full monetary credit will be allowed to the ordering activity when conversion from one version of the software to another is made as the result of a change in operating system, or from one computer system to another. Under a perpetual license (511210), the purchase price of the new software shall be reduced by the amount that was paid to purchase the earlier version. Under a term license (511210), conversion credits which accrued while the earlier version was under a term license shall carry forward and remain available as conversion credits which may be applied towards the perpetual license price of the new version.

Centric Consulting, LLC Page 7

11. DESCRIPTIONS AND EQUIPMENT COMPATIBILITY

The Contractor shall include, in the schedule pricelist, a complete description of each software product and a list of equipment on which the software can be used. Also, included shall be a brief, introductory explanation of the modules and documentation which are offered.

12. RIGHT-TO-COPY PRICING

In accordance with approved EULA.

Centric Consulting, LLC Page 8

TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT)

PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 54151S)

1. SCOPE

a. The prices, terms and conditions stated under Special Item Number 54151S Information Technology Professional Services apply exclusively to IT Professional Services within the scope of this Multiple Award Schedule.

b. The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.

2. PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)

a. Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.

b. The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.

c. Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.

3. ORDER

a. Agencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.

b. All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.

4. PERFORMANCE OF SERVICES

a. The Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.

b. The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.

c. The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.

d. Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractor travel. Contractors cannot use GSA city pair contracts.

5. STOP‐WORK ORDER (FAR 52.242‐15) (AUG 1989)

(a) The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-

Centric Consulting, LLC Page 9

(1) Cancel the stop-work order; or

(2) Terminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.

(b) If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-

(1) The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; and

(2) The Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.

c) If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.

(d) If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.

6. INSPECTION OF SERVICES

In accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND

CONDITIONS COMMERCIAL ITEMS (MAR 2009) (ALTERNATE I OCT 2008) (DEVIATION I – FEB

2007) applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.

7. RESPONSIBILITIES OF THE CONTRACTOR

The Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data

– General, may apply.

8. RESPONSIBILITIES OF THE ORDERING ACTIVITY

Subject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.

9. INDEPENDENT CONTRACTOR

All IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering activity.

10. ORGANIZATIONAL CONFLICTS OF INTEREST

a. Definitions.

-“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.

-“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.

-An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.

b. To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives, directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational

Centric Consulting, LLC Page 10 conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.

11. INVOICES

The Contractor, upon completion of the work ordered, shall submit invoices for IT Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate. Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.

12. PAYMENTS

For firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time-and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition. As prescribed in 16.601(e)(3), insert the following provision:

(a) The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resulting from this solicitation.

(b) The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—

(1) The offeror;

(2) Subcontractors; and/or

(3) Divisions, subsidiaries, or affiliates of the offeror under a common control.

13. RESUMES

Resumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.

14. INCIDENTAL SUPPORT COSTS

Incidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.

15. APPROVAL OF SUBCONTRACTS

The ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.

16. DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICING

See labor category description & pricing incorporated herein.

Centric Consulting, LLC Page 11

LABOR CATEGORY DESCRIPTIONS

Architect

General Experience: Designs architecture for individual applications and/or groups of applications within distributed and non-distributed environments.

Functional Responsibility: Leverages advanced experience in object-oriented analysis and design to develop stable, efficient, and scalable system architectures. May mentor and educate less experienced software developers. May be responsible for designing and maintaining object model(s). May design and develop architectural proofs-of-concept and prototypes. Understands requirements to leverage knowledge and best use of both legacy and cutting-edge technologies and concepts to determine optimal use of available computing assets. Formulates standards-based architecture for reusability. Develops technical documentation artifacts.

Minimum Education / Experience:

Architect I ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

Architect II ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

Architect III ~ Bachelor’s Degree or equivalent and 10 years of relevant experience.

and/or operational solutions.

Functional Responsibility: Ability to gather requirements, perform analysis, assist in functional designs and feasibility studies. Ability to create use case designs. May assist in projecting software and hardware requirements. Consults with personnel in other information systems areas to coordinate activities. Prepares activity and progress reports. Distills large quantities of information and organizes it in multiple formats to arrive at decisions. May lead other business analysts by assigning tasks and mentoring. May possess specific knowledge within a particular discipline such as supply chain, finance, human resources, or other relevant areas.

Minimum Education / Experience:

Business Analyst I ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

Business Analyst II ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

Business Analyst III ~ Bachelor’s Degree or equivalent and 10 years of relevant experience

analysis, conceptual design, detailed design, and implementation of a cloud project.

Functional Responsibility: Implements cloud architectures. Assists with cloud migrations. Generates/approves requisite cloud documentation. Generates customer design review materials and presents at customer design reviews.

Minimum Education / Experience:

Cloud Engineer ~ Bachelor’s Degree or equivalent and 3 years of relevant experience

implementation of a cloud project.

Centric Consulting, LLC Page 12

Functional Responsibility: Designs and implements cloud architectures. Oversees cloud migrations.

Generates/approves requisite cloud documentation. Generates customer design review materials and presents at customer design reviews.

Minimum Education / Experience:

Cloud Architect ~ Bachelor’s Degree or equivalent and 7 years of relevant experience

designers, developers, project managers and clients to ensure the right high-quality solution is delivered.

Functional Responsibility - Primary technical lead of one or more projects, fully owning the technical delivery of these projects. Setups and configures CMS platforms such as Kentico, Wordpress and Contentful for development, test and production. Works on CMS integration strategies with back-office IT systems.

Collaborates frequently with other disciplines such as UX, visual design, content strategy and migration, web & mobile development, QA testing, etc. Establishes technical requirements and architecture documentation that can be used by the team for implementation. Facilitates task management via sprint planning, estimating and validating technical deliverables. Interacts with clients on discovery, design, development and deployment activities.

Minimum Education / Experience:

Content Management System Architect I ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

qualitative and quantitative assessments to identify opportunities, define recommendations, strategy and roadmap for CX transformation.

Functional Responsibility: Conducts customer research, and gains insights and “outside in” perspective from external customers and business partners. Accountable for persona development, customer journey mapping and CX strategy for broader business transformation programs. Shapes and executes programs of research related to understanding customer needs, as well as helping lead CXD Envision workshops and user-testing sessions. Documents and articulates opportunities for clients to meet their customers’ needs through a variety of models and illustrations.

Minimum Education / Experience:

Customer Experience Strategist ~ Bachelor’s Degree or equivalent and 7 years of relevant experience

systems or keep computer information systems secure from interruption of service, intellectual property theft, network viruses, data mining, financial theft, or theft of sensitive customer data, allowing business to continue as normal.

Functional Responsibility: Designs, installs, and manages security mechanisms that protect networks and information systems against hackers, breaches, viruses, and spyware. Responds to incidents, investigates violations, and recommends enhancements to plug potential security gaps.

Minimum Education / Experience:

Security Architect I ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

Security Architect II ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

Security Architect III ~ Bachelor’s Degree or equivalent and 10 years of relevant experience.

Centric Consulting, LLC Page 13

transformed into those models. Responsible for overall data accuracy, and ensure a high-quality data warehouse and visualization solutions.

Functional Responsibility: Review existing business requirements: UML information models, business and metric definitions, analytics use cases and visualization specs. Design data models to meet business requirements. Maintain data models in a data-modeling tool (e.g. Enterprise Architect, Erwin, etc.) Physically implement data models in a database and then manage in source control. Analyze source data Interact with business stakeholders to determine how to handle data quality and data governance concerns.

Develop and document SQL queries to extract data from the source system in a fully transformed state.

Communicate SQL specifications to ETL developers. Conduct code reviews and data reviews to ensure the transformations where implemented per your specification. Participate in data validation and testing.

Minimum Education / Experience:

Data Analyst I ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

Data Analyst II ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

warehousing, cloud and big data. Assist with all aspects of design, architecture, and implementation.

Functional Responsibility: Design modern architectures involving traditional BI and big data technologies.

Implement the solutions. Analyze source systems and design extract methodologies. Ensure compliance with the architecture. Profile and analyze source system data.

Minimum Education / Experience:

Data Architect ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

across various aspects of people, process, metrics, and technology.

Functional Responsibility: Performs in all facets of the software development lifecycle in a relational database environment, such as Oracle, Sybase, Informix, SQL Server, Teradata, etc. Administers database installations with knowledge of the following areas: database sizing, performance measurement and turning, database optimization, n-tier deployments, and backup and recovery. Plans and administers databases, including database definition, structure documentation, long-range requirements, and operational guidelines.

Ensures quality control and auditing of data related to database administration. Establish security controls.

May assist in making architectural decisions by understanding how databases integrate with other computing assets.

Minimum Education / Experience:

Database Administrator I ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

Database Administrator II ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

Developer General Experience: Possesses the ability to provide support and contribution of analysis, design, development, testing, implementation and documentation of systems and/or software.

Functional Responsibility: Assists with project modules and specific work activities as appropriate and can formulate solutions to defined/specific business or technical issues. Ability to develop programming code in appropriate languages. May understands advanced concepts, practices, standards, methodologies, and

Centric Consulting, LLC Page 14 software development techniques. May provide direction to developers as required. May identify and estimate technical tasks, consider alternatives in problem solving situations, and appropriately escalate issues.

Minimum Education / Experience:

Developer I ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

Developer II ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

Developer III ~ Bachelor’s Degree or equivalent and 10 years of relevant experience.

data movement patterns utilizing one or many tools.

Functional Responsibility: Assists with project modules and specific work activities as appropriate and can formulate solutions to defined/specific business or technical issues. Ability to develop performant data movement packages, execution jobs and overall data movement architecture in the specified platforms. Based on level of experience, my provide data architecture and modeling guidance in support of the broader deliverable. May provide direction to more junior ETL developers as required. May identify and estimate technical tasks, consider alternatives in problem solving situations, and appropriately escalate issues.

Minimum Education / Experience:

ETL Developer ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

test, release, to support.

Functional Responsibility – Crafts and develops mobile applications, translating business requirements and use cases into functional applications. Designs, builds, and maintains efficient, reusable, and reliable code.

Contributes in all phases of the development lifecycle, ensuring the best possible performance, quality, and responsiveness of the applications.

Minimum Education / Experience:

Developer ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

ScrumMaster General Experience: Identify and eliminate obstacles that prevent the scrum team from achieving their goals and ensure effective communication within/across Project teams.

Functional Responsibility: Lead one or more scrum teams. Facilitate all Agile ceremonies including sprint planning, stand-ups, backlog refinement, sprint-close, etc. Support the Product Owner and Development Team in meeting project goals.

Minimum Education / Experience:

ScrumMaster ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

to ensure effective outcomes for the organization. Responsible for guiding teams through the implementation process and are tasked with encouraging workers and leadership to embrace the agile method.

Functional Responsibility: Coach teams and management towards improving Scrum/Kanban based agile process and metrics, evaluate and mentor existing teams. Develop, implement and manage team metrics, evaluate team metrics and make recommendations to teams and management for improvements. Drive the

Centric Consulting, LLC Page 15 organization-wide agile adoption strategy and rollout plans. Capture feedback and continuously improve enterprise Agile guidance, training materials, and content.

Interact with senior level management, facilitate meetings and help with negotiations.

Minimum Education / Experience:

Agile Coach ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

programs across various aspects of people, process, metrics, and technology.

Functional Responsibility – Interviews key stakeholders to establish successful criteria and constraints.

Collects and analyzes data as well as gathers and documents requirements. Leads process mapping workshops. Develops process / rules definition, documentation, and improvement recommendations. May be responsible for identifying and implementing process improvements and process excellence programs across the various aspects of people, process, metrics, and technology. May coach and/or educate others on Business Process Improvement (BPI)/Business Process Management (BPM) best practices. May have process experience or expertise in one or more of the following areas:

Business Process Improvement (Lean, Six Sigma, Just Do It) Process Assessment and Value Targeting Performance Measurement (Framework, Balanced Scorecards, Closed-Loop) Organizational Enablement Technology Enablement (BPMS, RPA, Rules Management, Digital, Data & Analytics)

Minimum Education / Experience:

Process Consultant I ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

Process Consultant II ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

Process Consultant III ~ Bachelor’s Degree or equivalent and 10 years of relevant experience.

activities, and other dependencies across projects.

Functional Responsibility: Plans, organizes, and directs the activities for large, complex projects by using working knowledge of several subject matters. Manages and coordinates the activities of project managers, consultants and/or subcontractors. Translates general goals and objectives received from client into work assignments; and provides guidance, direction, and control in various subject matters. Develops communication plans and facilitates regular meetings including Steering Committee meetings. Supports the development of internal processes, documentation and knowledge sharing. Implements project management office (PMO) best practices, processes and procedures ensuring alignment with SLDC and business processes.

Minimum Education / Experience:

Program Manager ~ Bachelor’s Degree or equivalent and 10 years of relevant experience.

coordinate project activities.

Functional Responsibility - Functions as the leader, manager, and coordinator of all contributing disciplines and resources in the completion of projects or management of the program. Engages in such activities as:

assigning tasks; establishing and maintaining task schedules; maintaining liaison between appropriate personnel and the customer to ensure effective coordination of all projects or programs efforts; prepares and adheres to project cost and staffing plans; prepares plans, proposals, and briefings. Implements and/or

Centric Consulting, LLC Page 16 works within an established budget. Facilitates meetings to provide status, obtain sign-off, resolve critical issues; and, communicate project status to the project team, executives and sponsors.

Minimum Education / Experience:

Project Manager I ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

Project Manager II ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

Project Manager III ~ Bachelor’s Degree or equivalent and 10 years of relevant experience.

custom code in alignment with client requirements and business objectives.

Functional Responsibility - Designs and develops solutions using native capabilities, third party solutions, and custom code in alignment with client requirements. Serves as a technical expert in portal and collaboration related technologies. Maintains a deep technical understanding of all aspects of an organization’s implementation. Provides leadership to development teams or direction on technical work items. Responsibilities may include collecting, analyzing, and developing requirements, working with technical and business resources, envisioning solutions, creating solution designs, testing, and production support.

Minimum Education / Experience:

Portal Architect I ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

Portal Architect II ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

metrics and scoring parameters, and determines requisite quality control resources.

Functional Responsibility – Establishes and evolves formal QA processes, ensures that team is using industry-accepted best practices. Oversees all aspects of quality assurance including establishing metrics, applying industry best practices, and developing new tools and processes to ensure quality goals are met. Acts as key point of contact for all QA aspects of releases, providing QA services and coordinating QA resources internally and externally. Develops and executes test cases, scripts, plans and procedures (manual and automated). Works with the QA team to develop and improve quality assurance metrics for performance improvement for all teams.

Minimum Education / Experience:

Quality Assurance Specialist I ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

Quality Assurance Specialist II ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

Quality Assurance Specialist III ~ Bachelor’s Degree or equivalent and 10 years of relevant experience.

Business Process, Organizational Change Management, Portals, DevOps, or other.

Functional Responsibility – Applies broad industry or functional knowledge, and is able to formulate strategic solutions to address broad, complex issues and challenges. Provides advice based on experience and industry trends. Analyzes and interprets information, communicates possible solutions, advantages and disadvantages of solutions, and makes recommendations based on relevant information. Ability to present information in a clear and concise fashion to all audience levels.

Minimum Education / Experience:

Subject Matter Expert I ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

Subject Matter Expert II ~ Bachelor’s Degree or equivalent and 10 years of relevant experience.

Centric Consulting, LLC Page 17

Subject Matter Expert III ~ Bachelor’s Degree or equivalent and 12 years of relevant experience.

Trainer General Experience: Provides program development and technical expertise for training.

Functional Responsibility: Participates in planning and directs others in support of the training goals.

Responsible for meeting timelines, adhering to budgets and achieving overall contractual objectives.

Performs group or individual training and responsible for achieving the learning objectives of the program.

Functional service delivery roles include senior trainer or senior manager.

Minimum Education / Experience:

Trainer I ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

Trainer II ~ Bachelor’s Degree or equivalent and 10 years of relevant experience.

to express the essence of a client’s brand visually in relation to UX artifacts that shape the final solution, and to help shape the overall “look and feel” of how the experience solution presents itself to the client’s customers.

Functional Responsibility: Assists with defining code standards. Technical coding of HTML, CSS and Javascript in support of project requirements. Utilizes Bootstrap, Angular, React or other responsive UI frameworks to produce working source code. Cuts up visual design elements and embedding these into HTML, CSS and Javascript, and integrate API web service calls into working source code. Partners with the UX Architect roles to explore high-level concepts for the required solution, and ultimately creates the high-fidelity pixel-perfect detailed visual design artifacts that illustrate precisely what is to be built by the Development team. Defines the web design standards. Designs and produces high fidelity, usable and visually engaging UI design concepts and templates. Produces high-fidelity design concepts for best-in-class user experiences. Accountable for prototype development. Supports all aspects of the creative design process (interaction and visual), design comps and style guide for the project. Integrates technical and UX goals into design concepts using visual/creative design and digital design tools (Photoshop, Illustrator, Sketch, etc).

Minimum Education / Experience:

UI Front-End Developer ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

and to translate those needs into digital experiences that are useful and usable. Creates the “blueprints” that all subsequent development work on the solution builds on and works from.

Functional Responsibility: Articulates user journeys, interaction flows, and detailed wireframes (in paper form, or as digital prototypes). Facilitates requirements reviews and brainstorming sessions. Defines UX design concepts and UI design specs. Develops site navigation maps, wireframes/mockups and UX design specifications.

Minimum Education / Experience:

UX Architect ~ Bachelor’s Degree or equivalent and 7 years of relevant experience.

Consultant General Experience: Performs technical and non-technical analyses on projects, and assists in deliverable development. May have experience in data warehousing, information systems design, financial modeling, and/or business process improvement documentation.

Centric Consulting, LLC Page 18

Functional Responsibility: Assists project team in meeting program objectives timely and effectively. May assist in development of process and documentation technical. Actively utilizes consulting tools and best practices methodologies to meet project objectives and complete program management activities.

Minimum Education / Experience:

Consultant ~ Bachelor’s Degree or equivalent and 3 years of relevant experience.

management, and develops project deliverables. Provides assistance on completing work plan activities, analyzes relevant data and information, and institutes and supports business solutions.

Functional Responsibility: Provides analytical and program support. Completes assigned engagement tasks within the project scope and budget, while meeting deliverable requirements. Serves as a key analytical resource on engagement team. Assumes responsibility for conducting relevant research, distilling data, and creating reports.